Reviewed by: ハワイ大好き
I participated hoping to see the magma of Kilauea Volcano, but due to weather conditions, the "Waipi'o Valley and Kilauea Volcano Tour" was canceled, and instead, we had the "Kohala Mountains and Hamakua Coast Tour." It was disappointing, but I look forward to the next opportunity. The female pilot was very skilled, and I felt safe while sightseeing.
キラウエアの火山のマグマを期待して参加しましたが、今回は気象状況により、「 ワイピオ渓谷とキラウエア火山遊覧」が不催行となり、「コハラ山脈とハマクアコースト遊覧」となりました。残念でしたが次回に期待したいと思います。女性パイロットのかたの操縦はとても上手で、安心して観光できました。
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2018/07/28 |
| Activity Date: | 2018/07/15 |
Reviewed by: とこな
Could one really say they came to the Big Island without seeing this breathtaking view...? It was such a magnificent sight. I was able to take my time and enjoy it for two hours.
この絶景を見ずにしてビッグアイランドに来たと言えるだろうか。。。というくらいの壮大な景色。2時間かけてゆっくりとみることができました。
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2018/07/23 |
| Activity Date: | 2018/07/20 |
Reviewed by: HIROSHI
This time, we participated as a couple. Originally, we planned to walk on the lava, but due to the incredible force of the eruption, it has been canceled. It’s quite expensive, but I felt sorry for the residents of Hawaii for this rare situation that happens once every few hundred years, and I wanted to see it with my own eyes.
I was very satisfied with the actual participation. We were the only Japanese people there, but since I mentioned that we couldn't speak English, we weren't approached for conversation, and we were able to enjoy ourselves together.
今回夫婦で参加しました。本当は溶岩の上を歩く予定でしたが、噴火の勢いがすごく今中止になってるため、いいお値段しますが、何百年に1回のこの惨状をハワイの住人には申し訳ないけどこの目でしっかり見ておきたかったです。
実際参加させてもらい大満足でした。日本人は私どもだけでしたが、英語できないと言っておいたので話を振られることもなく、2人で楽しめました。
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2018/07/18 |
| Activity Date: | 2018/07/15 |
Reviewed by: ももこ
At first, I was a little scared, but it was a lot of fun. I have a fear of heights, but I was okay. It was a bit chilly in the mountains, so I regretted going in light clothing.
はじめは少し怖かったですがとても楽しかったです。
高所恐怖症ですが大丈夫でした。
山の中はちょっと肌寒かったので薄着で行ってしまったことを後悔しました。
| Rating: | |
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| Packages: | 基本プラン |
| Attended as: | Friends |
| Posted on: | 2018/07/18 |
| Activity Date: | 2018/01/03 |
Reviewed by: じゅんちゃん
I was a bit anxious about my English, so I requested a consent form in advance, filled it out, and brought it with me. We were the only Japanese participants, and the guide spoke entirely in English, but I understood the instructions, and even those who are not good at English can manage if they enjoy the activities. I also got along well with the other participants. After the tour, there was a photo sale, like at Disneyland attractions, and if there's one thing I regret now, it's not buying those photos.
英語に不安があったので、事前に同意書を送ってもらい、記入して持参しました。日本人は私たちのみ、ガイドもオール英語でしたが、指示はわかりましたし、英語が苦手な方もアクティビティが好きならどうにかなります。一緒に参加した方たちとも仲良くなりましたよ。ツアー終了後はディズニーランドのアトラクションのように写真販売もあって、今、後悔していることがあるとすれば、その写真を買わなかったことです。
| Rating: | |
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| Packages: | 基本プラン |
| Attended as: | Couples |
| Posted on: | 2018/07/16 |
| Activity Date: | 2018/07/08 |
Reviewed by: あかさい
We participated as a family of three, including our 6-year-old son, starting from Hilo. We drove from our accommodation in Waikoloa to Hilo with a rental car. The roads were good, and we enjoyed the journey!
Since this was a rare opportunity, we booked a tour to see volcanic activity, and we were able to see the crater up close, even more than we had imagined.
The guidance was in English, but the pilot provided detailed explanations about the local area and its features. The piloting was impressive and gave us a sense of security.
There was a one-hour delay due to a mechanical issue, but it turned out to be a wonderful experience. Thank you very much.
6歳男児を含めた家族3人で、ヒロ発で参加しました。※宿泊先のワイコロアからヒロにレンタカーで移動しました。道もよく、道中も楽しめました♪
滅多にない機会なので、火山活動が見られるコースを予約しましたが、想像以上に間近で噴火口がみることができました。
英語での案内でしたが、操縦士の方が現地の方の様子など丁寧に説明して下さいました。また、その操縦も見事で、安心感のあるものでした。
機体故障で1時間の遅延となりましたが、とても良い体験となりました。ありがとうございました。
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2018/07/16 |
| Activity Date: | 2018/07/13 |
Reviewed by: Bella
This Zipline Adventure is fun family activity. It did not fulfill the adrenaline rush I was hoping for, but definitely a good experience!
| Rating: | |
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| Packages: | Standard Package: Treetop Canopy Zipline Adventure |
| Attended as: | Friends |
| Posted on: | 2018/06/24 |
| Activity Date: | 2018/06/21 |
Reviewed by: Arigato
When we reached the canyon I had been most looking forward to, I was moved by the guide's thoughtful gesture of lowering his voice to let us soak in the scenery quietly. Watching the pilot from behind the cockpit made me think how wonderful it is to be a pilot! It was a very rare experience to actually see the lava's gooey texture. I'm glad my mother, who was scared of helicopters, was able to ride comfortably. Above all, Toshi's love for the Big Island really came through. I want to work hard in Tokyo and return to the Big Island! Thank you very much for this experience.
一番見たかった渓谷に差し掛かった時に、ガイドの声を落として静かに景色に浸らせてくれる心配りに、景色と共に感動でした。操縦席を後ろから見ていてパイロットて素敵だなぁと思いましたw溶岩のドロドロさも目視出来てとても貴重な体験でした。ヘリコプターを怖がっていた母も安心して乗っていられたようで良かったです。何よりbig Island へのtoshiさんの愛がとてもよく伝わりました。又東京で頑張って働いてbig islandに帰りたいです!この度はありがとうございました。
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2018/06/17 |
| Activity Date: | 2018/06/14 |
Reviewed by: Tesla1432
Since it's well-trained, just riding is enough. Two and a half hours is just right—not too short and not too long. The reins are held with one hand, unlike in Japan. (Using both hands when changing direction is smoother.) You can take photos freely. (It might be safer to have a strap attached in case you drop your phone.) Jumpers and boots are available for free rental, but you might not need them if the weather is good.
よく調教されてるので騎乗してるだけでいい。
2時間半だと短すぎず長すぎず丁度良い。
手綱は日本と違い片手持ち。
(向きを変えるときは両手スタイルのがスムーズ)
写メは各自自由にできます。
(落としたらまずいのでヒモ付きだと安心かも)
ジャンパー、ブーツは無料レンタルできますが天候が良ければ必要ないかも
| Rating: | |
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| Packages: | 2.5時間プラン |
| Attended as: | Couples |
| Posted on: | 2018/06/15 |
| Activity Date: | 2018/06/14 |
Reviewed by: イルカもかわいい
The boat was comfortable. Although we didn't see any whales, I think they did their best to find them. The crew also took pictures with us and worked hard to make the cruise enjoyable. In the end, we stopped at a point where we could see dolphins, and we were able to cruise alongside many dolphins. We didn't see any whales, but it was a satisfying tour.
船上は快適でした。
クジラには会えませんでしたが、頑張って探してくれていたと思います。
クルーの方も、一緒に写真を撮ってくれたり、クルーズ自体を楽しませようと頑張ってくれました。
最後はイルカに会えるポイントに寄ってくれて、たくさんのイルカと並んでクルーズできました。クジラは見れませんでしたが、満足できるツアーでした。
| Rating: | |
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| Packages: | 8:00発/ワイコロア港 |
| Attended as: | Friends |
| Posted on: | 2018/04/22 |
| Activity Date: | 2018/03/31 |
Reviewed by: グラナダ
The instructors were very kind, and the atmosphere was relaxed, making it enjoyable. There were few Japanese participants, and the event was primarily in English, but that was fun in its own way. The height of the zip line added to the grandeur of the experience, and I had a great time. I highly recommend it.
インストラクターの方々もとても親切で和やかな雰囲気で楽しむことが出来ました。日本人も少なく、英語主体での参加になりますが、それはそれで楽しかったです。ジップラインの高さもあり、とても雄大な感じを受けながら、楽しめました。お勧めですね。
| Rating: | |
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| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2018/04/14 |
| Activity Date: | 2018/03/22 |
Reviewed by: よっちゃん
The views of the sea and mountains were really great. It would have been even better if the guide had taken photos at the scenic spots. It felt good to be able to control the horse freely by holding the reins myself. At first, the horse seemed to mock me, but once I got used to it, it started to listen to me.
海や山の景色がすごくよかった。先導者が景色のいいところで写真を取ってくれるとなおよかった。自分で手綱をひいて自由に馬を操ることがができたのは気持ちよかった。なれるまでは馬に馬鹿にされたが慣れたらいうことを聞いてくれた。
| Rating: | |
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| Packages: | 1.5時間プラン |
| Attended as: | Couples |
| Posted on: | 2018/04/01 |
| Activity Date: | 2018/01/12 |
Reviewed by: KI・RA・TO
We signed up for a one-and-a-half-hour plan for beginners as a family. We drove to the ranch with a rental car. The sign is simple and easy to overlook. Since it's a one-way road, it’s difficult to make a U-turn if you miss it. In March, it was a bit chilly, and the weather was partly cloudy. When we mentioned our reservation name, they provided us with helmets, jumpers, and a waist pouch for valuables (free of charge). After a brief lesson on how to use the reins, we set off immediately under the guidance of the instructor. The highlands offered a refreshing feeling with a 360-degree view. If the weather had been good, we might have been able to see the ocean, but unfortunately, it was cloudy and obscured. The horses were calm and moved slowly while grazing along the way, so I think even beginners can participate with confidence. While Kualoa Ranch on Oahu is nice, the spacious grasslands are unique to the Big Island.
午前中の1時間半のプランで、初心者ばかりの家族で申し込みしました。牧場まではレンタカーで向かいました。目印の看板はシンプルで見落としがちです。一本道なので通り過ぎるとUターンが難しいです。3月は少し肌寒く、天気は薄曇りでした。予約している名前を告げると、ヘルメットとジャンパーと貴重品を入れるウエストポーチを貸してくださり(無料)、簡単な手綱の使い方を教わると、インストラクターのお姉さんの引率で即出発です。360度見渡す限り高原で、清々しい気持ちになります。天気が良いと海まで見られたかもしれませんが、あいにくの曇り空で霞んでいて見えませんでした。馬は大人しく、途中草を食べながらゆっくり進みますので、初心者の方でも安心して参加できると思います。オアフ島のクアロアランチも良いですが、広々とした草原はハワイ島ならではないでしょうか。
| Rating: | |
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| Packages: | 1.5時間プラン |
| Attended as: | Families |
| Posted on: | 2018/03/25 |
| Activity Date: | 2018/03/03 |
Reviewed by: Michael D
We were picked up from our resort hotel at the Hilton Waikoloa. This was the only sunset whale watch cruise I could find that was actually in Kohala (why go back down to Kona when you're staying in Kohala?), and we were not disappointed.
The pupus were solid and kept us full enough to grab a late dinner after. The drinks were plentiful with lots of choices. Best of all, the skipper knew what he was doing and found us some whales and dolphins. He even got the dolphins to swim alongside/under the boat, which was a truly unique experience to lie on the net, a couple feet above a family of dolphins swimming full speed.
I know they cannot control the animals or the weather, but we lucked out on both fronts. Would recommend!
| Rating: | |
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| Packages: | Sunset Cruise from Kawaihae Harbor |
| Attended as: | Couples |
| Posted on: | 2018/03/12 |
| Activity Date: | 2018/03/05 |
Reviewed by: kmy
I made a reservation a week before the participation date, and it was for my second choice of time. The 9 AM slot is quite popular, so we participated at 7 AM. However, departing during the dim light of dawn allowed us to be moved by the changing scenery of the Big Island of Hawaii!
If you're staying at the Waikoloa Resort and have rented a car, I think it's better to go directly rather than waiting for the hotel pickup. It saves time and is smoother.
Fortunately, our guide was Toshi, a Japanese staff member, who was very friendly and, despite the early hour, guided us with high energy. (According to another guide in Hawaii, this person's helicopter tour is the most luxurious Japanese-language tour on the Big Island...) He provided guidance in English for the American couple we rode with and in Japanese for us, showing great consideration, even offering cool air to me when I felt nauseous. When there are foreign participants, the main guidance will be in English, so having a basic understanding of English can make the tour more enjoyable.
Of course, the volcano is a must-see, but I highly recommend the canyon as well. It's difficult to access the canyon on ground tours, so seeing it from the air in this tour really changes your image of the Big Island.
I tend to get seasick, and I forgot about that when I joined the tour, which significantly affected my enjoyment due to helicopter motion sickness... The volcano and canyon involve several turns and significant shaking, so I recommend taking motion sickness medication if you're prone to it. They sell motion sickness medication at the reception, but since you might not know if it suits you, it's best to bring your own. They do provide etiquette bags and wet tissues inside the helicopter. There is a break at Hilo Airport, so you won't be on the helicopter for two hours straight.
I ended up feeling quite groggy from motion sickness, but even so, I was very satisfied with this tour!
コナ発で参加日の一週間前の予約、第2希望の時間帯でした。やはり9時からは人気で私達は7時からの参加でした。ですが、夜明けの薄暗い時間帯に出発することで時間によるハワイ島の景色の変化に感動させられました!
ワイコロアリゾートに宿泊していてレンタカーを借りている方はホテルのピックアップを待つより直接行ったほうがいいかなと思います。時間かからないのでスムーズです。
スタッフは運良く日本人スタッフのToshiさんで、非常に気さくで早朝にもかかわらずハイテンションでガイドしてしていただきました。(別のハワイのガイドさん曰くこの人のヘリコプターツアーがハワイ島で一番贅沢な日本語ツアーだとか…)一緒に乗ったアメリカ人夫婦には英語、私達には日本語でガイドしてくださり、酔ってしまった私にも冷風を当ててくれたりと気遣いがとてもよかったです。外国人参加者と同席になると当たり前ですか、英語がメインのガイドになりますので多少の英語が理解できるとより楽しいツアーになるかと思います。
火山はもちろんのことおすすめは渓谷です。渓谷は地上のツアーでは入ることが入ることが難しいので空から見られるこのツアーで、ハワイ島のイメージがかなり変わります。
私は船酔いが激しくそのことを忘れてツアーに参加してしまったためかなりヘリコプター酔いに楽しい時間が邪魔されてしまいました…火山と渓谷は旋回が何回も揺れも大きいので船酔いが激しい方は酔い止めを飲んで参加することをおすすめします。受付で酔い止めも販売されていますが体に合うかわからないので持参した酔い止めがおすすめです。一応エチケット袋とウエットティシュはヘリコプター内に常備されています。ヒロ空港で休憩がありますので2時間乗りっぱなしということではないです。
乗り物酔いでかなりグロッキーになってしまいましたが、そんな私でも今回のツアーはかなり満足できるものになりました!
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2018/03/08 |
| Activity Date: | 2018/03/05 |
Reviewed by: マサカズ
This was my second time on the Big Island of Hawaii, and I finally got to ride in a helicopter. The pilot was Japanese and navigated kindly and carefully, which was very impressive. I also got to see waterfalls and landscapes that can only be viewed from the helicopter, and I was able to see three whales! I highly recommend it to everyone!
今回二回目のハワイ島でしたが、やっとヘリに乗ることが出来ました(^。^)
パイロットも日本人の方で親切丁寧にナビしていただき大変感動しました(^。^)
あとヘリからしか見れない滝や風景
そしてクジラとも三頭も見ることが出来ました!
皆様にもオススメですよ!
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2018/03/04 |
| Activity Date: | 2018/02/05 |
Reviewed by: マリちゃん
I couldn't see any big jumps, but I was able to see spouts near the boat multiple times. The guide spoke English, but they showed us a Japanese explanation file. It was also nice to be able to view Mauna Kea from the sea.
大きなジャンピングは見れませんでしたが、何度も船の近くで潮吹きを見ることができました。
ガイドは英語でしたが、日本語の解説ファイルを見せてくれました。
マウナケア山を海から眺めることもできて良かったです。
| Rating: | |
|---|---|
| Packages: | 9:30発/ カワイハエ港 |
| Attended as: | Couples |
| Posted on: | 2018/03/03 |
| Activity Date: | 2018/02/09 |
Reviewed by: アイクミ
The morning cruise was wonderful, blessed with great weather. A rainbow appeared, the sky was beautiful, and it felt great just to see people doing yoga on the beach or taking a walk. Once we headed out, we saw whales swimming in the ocean everywhere.
These are completely wild whales, right? I felt like I was in the great outdoors and lost track of time. The boat rocked quite a bit, so I couldn't take photos myself, but there was someone on board with a high-performance camera with a telephoto lens who captured some amazing shots. Everyone got the data from that person and we excitedly talked as if we had taken the photos ourselves.
The cruise also included drinks and light snacks, making it a very satisfying experience.
朝のクルーズは、天気に恵まれて、素晴らしいものでした。虹が出て、空の景色は良いし、浜辺ではヨガをやる人達がいたり、散歩するだけでも気持ち良かったです。さて、沖へ出て、海を泳ぐクジラがあちこちに居ました。
これって、完全に野生の鯨ですよね。なんか、大自然の中にいるんだ!という感覚になって、時間を忘れました。けっこう船が揺れたので、自分では写真は撮れませんでしたが、同乗してた人の中にかなり高性能の望遠レンズ付きカメラを持ってた人が、素晴らしいショットを取っていて、みんなその人からデータを貰って、あたかも自分が撮ったみたいな話をして盛り上がりました。
飲み物や軽食も付いていて、とても満足なクルーズでした。
| Rating: | |
|---|---|
| Packages: | 8:00発/ワイコロア港 |
| Attended as: | Couples |
| Posted on: | 2018/02/26 |
| Activity Date: | 2018/02/15 |
Reviewed by: なこに
I definitely saw it. The head, dorsal fin, and tail fin, among other things. However, I saw it jump from a distance after moving back a bit, and I thought I should have waited a little longer...
確かに見えましたがね。あたま、背びれ、尾ビレなど。でも、引き返し少し離れて遠目でジャンプした姿が見え、もう少し待ってればと、、、
| Rating: | |
|---|---|
| Packages: | 8:00発/ワイコロア港 |
| Attended as: | Couples |
| Posted on: | 2018/02/20 |
| Activity Date: | 2018/02/16 |
Reviewed by: びあだる
The weather was great, and I was thrilled to see multiple whales up close! I decided to remember the experience rather than just capture it on camera, so I would love to join again if I get the chance! I didn't understand English, but thanks to the friendly crew staff, I had a wonderful time!
天候もよく何度も、何頭も、ブリーチまで見ることができ感激しました!
カメラより目に焼き付けることにしたので、また出会いたくなったら、参加したいと思います!
英語はわからなかったけど、気さくなクルースタッフのおかげで十分に楽しめました!
| Rating: | |
|---|---|
| Packages: | 8:00発/ワイコロア港 |
| Attended as: | Couples |
| Posted on: | 2018/02/18 |
| Activity Date: | 2018/02/11 |
Reviewed by: JimbeiDON
I was skeptical about whether I could really see whales up close, but I was able to see them several times. The drinks and snacks on board were plentiful, but unfortunately, I couldn't enjoy them much because the boat was rocking quite a bit.
本当に近くでクジラが見れるのか、疑心暗鬼でしたが何度も近くでクジラを見る事が出来た。船内の飲み物やスナック類も充実していたが、船がかなり揺れていた為実際にはあまり飲むことが出来ずに残念だった。
| Rating: | |
|---|---|
| Packages: | 9:30発/ カワイハエ港 |
| Attended as: | Couples |
| Posted on: | 2018/02/17 |
| Activity Date: | 2018/02/11 |
Reviewed by: masa
Even though my English is not very good, they spoke slowly, and it became a very good memory. However, we were supposed to meet at 8:30, but it took almost an hour to get to the horseback riding, so there seems to be room for improvement there.
苦手な英語もゆっくり話してくれて、とても良い思い出になりました。
ただ、8時30分集合だったのですが、何だかんだで乗馬までに小1時間かかってしまったことは改善の余地がありそうです。
| Rating: | |
|---|---|
| Packages: | 2.5時間プラン |
| Attended as: | Families |
| Posted on: | 2018/02/15 |
| Activity Date: | 2018/02/12 |
Reviewed by: miteyo
Fortunately, the weather was favorable, and I was able to achieve my goal of visiting the Big Island of Hawaii. Additionally, I was pleased to have a Japanese pilot as I had hoped, who provided explanations at key points in Japanese. The magma at the Kilauea volcano's crater can only be seen by helicopter!
幸い天候にも恵まれてハワイ島へ行った目的が叶いました。
又、希望どうり日本人パイロットでしたので要所要所日本で説明いただき
良かったです。キラウエア火山噴火口のマグマはヘリでなければ見れません!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2018/02/14 |
| Activity Date: | 2018/02/06 |
Reviewed by: Jonathan Smits
Because it was a morning cruise, they made good on sighting whales. There were multiple sightings. The amount of time on the boat was good, because after the sightings, I could actually relax and just enjoy the rest of the boat ride. The refreshments were tremendous. The crew was very generous and informative. I know the crew couldn't get as close as I would have liked, because of regulations, but I sure would have liked to have closer pictures and more majestic surfacings. But, overall we were happy with the cruise.
| Rating: | |
|---|---|
| Packages: | [8:00 AM] Whale Watch Cruise from Anaeho’omalu Bay |
| Attended as: | Families with Young Children |
| Posted on: | 2018/02/05 |
| Activity Date: | 2018/01/12 |
Reviewed by: Chris G.
Pros:
-Fun, knowledgeable guides
-Comfortable boat
-Saw 8+ different whales, 16+ different sightings
Cons:
-Whales were pretty far away (200+ yds)
Overall:
-Highly recommend for first time whale watching.
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| Packages: | [8:00 AM] Whale Watch Cruise from Anaeho’omalu Bay |
| Attended as: | Couples |
| Posted on: | 2018/01/30 |
| Activity Date: | 2018/01/03 |
Reviewed by: Katy
Awesome catamaran, great staff and naturalist on board! Unbelievable whale watching from every angle. Delicious beer on tap as well!
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| Packages: | [8:00 AM] Whale Watch Cruise from Anaeho’omalu Bay |
| Attended as: | Friends |
| Posted on: | 2018/01/24 |
| Activity Date: | 2018/01/20 |
Reviewed by: R&B Olson
Great time from Kawaihae!! Captain and crew along with biologist kept us up to date with all you want to know about humpbacks . Had whales all around.
Highly recommend this trip.
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| Packages: | [09:30 AM] Whale Watch Cruise from Kawaihae Harbor |
| Attended as: | Couples |
| Posted on: | 2018/01/18 |
| Activity Date: | 2018/01/15 |
Reviewed by: まいまい
We were the only Japanese people, but the crew was kind and we were able to spend a comfortable time.
We saw whales right after we set sail, and we were able to see them several more times!
My elementary school son was very moved.
The morning cruise was refreshing, and we were able to enjoy the scenery of the Big Island.
日本人は私たちだけでしたが、クルーの方々は親切で快適に過ごせました。
出航してすぐにクジラが見れました。その後も何回も見ることが出来ました!
小学生の息子はとても感動していました。
朝のクルーズは爽快で、ハワイ島の景色も楽しむことが出来ました。
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| Packages: | 8:00発/ワイコロア港 |
| Attended as: | Families |
| Posted on: | 2018/01/13 |
| Activity Date: | 2018/01/10 |
Reviewed by: くじら〜
The weather was great, and I was excited for my first-ever whale watching experience! However, it was in English, so I didn't understand everything, which was a bit disappointing. The whales weren't very active, but I was satisfied just to see them jump a few times! My husband got a little seasick, but we definitely want to come back!
天気にも恵まれ、生まれて初めてのホエールワッチングに興奮しました!
ただ英語のガイドだったので、意味がよく分からず少しだけ残念でした。
クジラはそんなにアクティブではありませんでしたが、数回ジャンプを見ることができ、それだけで満足です!
主人は少し船酔いしてしまいましたが、また来たいと思います!
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| Packages: | 9:30発/ カワイハエ港 |
| Attended as: | Couples |
| Posted on: | 2018/01/09 |
| Activity Date: | 2018/01/04 |
Reviewed by: Kiyu
I was disappointed that there wasn't a Japanese pilot. Also, the two people sitting in front of me were wearing beige and red tops with shorts, which caused those colors to reflect on the glass. It was the worst because I couldn't take a photo with my smartphone without those colors showing up. For those participating, it's best to wear longer pants, at least knee-length, in black, and also a black top.
日本語パイロットでなかったのが残念でした。
あと、前に座った2人が、ベージュ、赤色のトップスにショートパンツの洋服を着ていたせいで、ガラスにその色が反射して、スマホで写真撮ろうとしても映り込んで、最悪でした。
参加される方は長めの、せめて膝下丈のパンツで色は黒色、そしてトップスも黒色を必ず着ていくほうがベストですよ。
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| Attended as: | Couples |
| Posted on: | 2018/01/01 |
| Activity Date: | 2017/12/16 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour. However, we are very sorry to hear that you were not satisfied with the experience.
Regarding the request for a Japanese-speaking pilot, as mentioned on the tour page, we cannot guarantee this, but we understand that you were hoping for explanations in Japanese since you took the time to join us. We also regret that the reflections of other customers' clothing on the window made it difficult to see the scenery. We will share your feedback with the operating company and consider improvements together.
If you have the opportunity to visit the Big Island again, we sincerely hope that your next tour will be one that meets your expectations.
Thank you for your valuable feedback during your busy schedule. We look forward to serving you again.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、ツアーにご満足いただくことができなかったとのこと、弊社としても大変残念に思っております。
日本語パイロットのリクエストに関しましては、ツアーページでもご案内申し上げておりますように確約ではございませんが、
せっかくご参加いただくのであれば、日本語での説明を期待されていたことと存じます。
また、他のお客様のお召し物が窓ガラスに映り込み、景色が見えづらかったという点についても残念でなりません。
いただきましたご意見は催行会社に共有をさせていただき、ともに改善を検討してまいります。
次回またハワイ島にお越しになることがありましたら、その際にはご満足いただけるツアーとなりますこと、心より願っております。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
またのご利用をお待ちしております。
VELTRAカスタマーサポートチーム