Reviewed by: リック
It was the best experience I've ever had under the starry sky. The Milky Way spread out right in front of me, and it felt like I was in a planetarium. It turned out to be a great summer vacation.
今まで見た星空で最高の体験が出来ました。天の川が目の前に広がり、まるでプラネタリウムにいるようでした。良い夏休みになりました。
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Families |
| Posted on: | 2017/09/10 |
| Activity Date: | 2017/08/15 |
Reviewed by: ハッピー☆
I was able to see so many dolphins, and it was very moving and fun. I definitely want to participate next time.
こんなにたくさんのイルカを見ることが出来、とっても感動、楽しかったです。
次回の是非、参加したいです。
| Rating: | |
|---|---|
| Packages: | 送迎付きプラン |
| Attended as: | Couples |
| Posted on: | 2017/09/09 |
| Activity Date: | 2017/08/15 |
Reviewed by: JSG
Great time , interesting island history, great crew
| Rating: | |
|---|---|
| Packages: | Dinner Cruise |
| Attended as: | Couples |
| Posted on: | 2017/09/08 |
| Activity Date: | 2017/08/29 |
Reviewed by: ほぬさま
This is not just about the tour content; it's a bigger issue. I used your service in August, and although I made a proper reservation for four people from Japan, only two reservations were actually confirmed, and the remaining two ended up being walk-ins on the day of the tour. Due to the pricing situation, I emailed Veltra after returning home, but I have been ignored regarding this matter. I will not be using this company in the future.
ツアー内容どうこうの話ではなく、それ以前の問題です。8月にお世話になったのですが、日本からきちんと4名の予約をしていったのに、実際予約が2名分しかとれていなく残りの2名は当日予約になってしまいました。料金の兼ね合いもありveltraさんに帰国後メールを入れましたがそれに関しては無視されています。今後この会社を使うことはありません。
| Rating: | |
|---|---|
| Packages: | 9:00出港(シュノーケル2.5時間) |
| Attended as: | Families |
| Posted on: | 2017/09/08 |
| Activity Date: | 2017/08/17 |
Reviewed by: ナオミ
Compared to other tours, the waiting time before starting was long, and the time spent riding the horse was short. We followed almost the same course, but other tours were already turning back and passing us. We were on the horse for about 40 to 50 minutes. I expected it to be 1.5 to 2 hours. The route felt more like the horse was just walking along a car track rather than going through the great outdoors. The guide spoke in English, but since there was a long line of horses, only those near the speaker could hear. I would recommend a tour that allows you to walk down into the canyon instead. Alternatively, if you're looking for a similar tour, I would recommend the Na'alapa tour.
ほかのツアーと比べて開始までの時間が長く馬に乗る時間が短い。ほぼ同じコースを通るのですが他のツアーは、すでに折り返しで我々とすれ違う状況。馬に乗っていたのは40~50分くらいでしょうか。1.5~2時間と思っていましたが。ルートも大自然の中を行くというより車のわだちを馬が勝手に歩くという感じです。案内も英語さらに長い馬の隊列なので話す人の近くの人しか聞こえません。私は、渓谷に下りて足で歩く時間をとるツアーのほうをお勧めします。または、同じようなツアーならばナアラパのツアーをお勧めします。
| Rating: | |
|---|---|
| Packages: | 午前プラン |
| Attended as: | Couples |
| Posted on: | 2017/09/06 |
| Activity Date: | 2017/08/15 |
Reviewed by: ビビリ
It took about 30 minutes by rubber boat to reach the point. Two manta rays gracefully appeared. They came very close and danced around, which was a bit surprising. This manta ray tour seemed to be a side tour organized by a main operator. The day before the tour, I received a request to change to a later time because the original tour was canceled for boat inspection and repairs. Initially, I considered canceling my participation in the tour, but it went ahead as scheduled. Upon reflection, I think it wasn't due to the boat inspection and repairs, but rather that they hadn't reached the minimum number of participants. Additionally, even after the meeting time had passed, the tour operator did not arrive, making it feel like a disorganized company.
ゴムボートで片道約30分でポイントに到着。2枚のマンタが優雅に現れてくれました。もうすれすれまで来て舞ってくれてちょっとびびりました。このマンタのツアーも元締めみたいのがいてそのおこぼれツアーのようでした。ツアーの前日に、船の点検修理のためその時間のがキャンセルになり遅い時間のに変更依頼を受けました。当初は、ツアー参加のキャンセルを考えましたが、ツアーは予定どおりに催行されました。よくよく考えると、船の点検修理のためではなく、最少催行人数に達していなかったのだと思いました。また集合時間を過ぎても催行社は来ず、でたらめな会社のように感じました。
Aloha!! Bibi-sama
Thank you for participating in the manta tour. We also appreciate your valuable feedback and will strive to improve our tours in the future.
Mahalo!!
Dolphin Office
Aloha!! ビビり様
この度はマンタツアーにご参加頂き、ありがとうございました。
また、貴重なご意見も頂き今後のツアーの向上に努めて参ります。
Mahalo!!
イルカオフィス
| Rating: | |
|---|---|
| Packages: | 現地集合プラン(2018年3月31日までのご参加) |
| Attended as: | Families |
| Posted on: | 2017/09/06 |
| Activity Date: | 2017/09/02 |
Reviewed by: Grecia
It was a great experience and we would all do it again. The only thing, the captain seemed tired and not as outgoing and friendly. Juan, however, the one who was helping us get strapped in, was very nice and answered all of our questions.
| Rating: | |
|---|---|
| Packages: | Out of this World Ride [1,200ft] |
| Attended as: | Friends |
| Posted on: | 2017/09/04 |
| Activity Date: | 2017/08/30 |
Reviewed by: まるる
We participated as a couple for the first time on the Big Island. The tour guide was experienced and seemed very familiar with the route, having guided every day. As we approached the summit, the thinning air caused some dizziness and headaches. They provided great support for that, and we were able to see very beautiful scenery and a starry sky, which made us very satisfied!
ハワイ島初めての夫婦で参加しました。ツアーガイドの方はさすが毎日ガイドしているだけあって、慣れた様子でした。山頂に近づくにつれて、空気が薄くなることによりめまいや頭痛がすることがあります。そちらのフォローもしっかりして頂き、とてもキレイな景色と星空を見ることが出来てとても満足です!
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Couples |
| Posted on: | 2017/09/04 |
| Activity Date: | 2017/08/19 |
Reviewed by: Marverick
Last year, the weather was bad, and I had to give up on going to Mauna Kea. This year, I decided to try again. Thanks to waiting a year, the weather this time was perfect. The bento and miso soup at Mauna Kea were much appreciated. I was thrilled to see the endangered silversword plant. The scene with the Subaru telescope and the sunset at the summit of Mauna Kea is something I will never forget. I realized I had dropped my camera at the summit while stargazing at the mid-level. When I consulted with the guide, Mr. Matsuzaki, he immediately discussed it with the security team, obtained permission to return to the summit, and went back after the stargazing to help me look for it. During that time, he turned off the car lights to be considerate of the observatories at the summit and drove in the faint light of the crescent moon. When he found my camera, I was moved to tears. I will never forget the song "Ryusei" by Kobukuro that was playing in the car at that moment. I also want to thank everyone in the tour for kindly accompanying me to the summit. I apologize for returning to the hotel late because of this. Lastly, Mr. Matsuzaki, thank you very much.
昨年は天気が悪く、オニヅカでクローズとのことで断念しました。今年こそと再チャレンジしました。1年間待ったおかげで、今回の天気は最高でした。オニヅカでの幕の内弁当と味噌汁はありがたかったです。絶滅危惧種のシルバー・スォードを見ることができ感激でした。マウナケアの山頂ではスバル望遠鏡と夕日のシーンは一生忘れることができません。中腹での星空観測の際にカメラを山頂に落としたことに気づきました。ガイドのMatsuzakiさんに相談すると、すぐに警備の方と協議していただき、山頂に戻る許可をとり、天体観測後に山頂に探しに戻ってくれました。その際、山頂の天文台群に配慮して車のライトを消し、三日月の僅かな光の中を運転され、その上、カメラを見つけてくれた際は、涙がでました。その時、車内で流れていたコブクロの「流星」は一生忘れないでしょう。参加したツアーの皆様方も快く山頂までつきあっていただき感謝しております。このため、ホテルへの帰りが遅くなってしまい申し訳ありませんでした。最後になりますが、Matsuzakiさん、本当にありがとうございました。
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Families |
| Posted on: | 2017/09/04 |
| Activity Date: | 2017/08/26 |
Reviewed by: Marverick
After watching Miho Kanno on television, I really wanted to join a doorless helicopter tour. Before the tour, we received a thorough briefing, which made me feel secure about getting on the helicopter. Since it was my first time in a helicopter, I expected some turbulence, but it felt smooth as if gliding over the water, so I had no anxiety. I was able to see the lava flowing into the ocean and the steam rising, as well as feel the hot winds. Additionally, we had a bird's-eye view of waterfalls like Rainbow Falls, and my family of three is thrilled to have had the best experience of our lives. After the tour, my wife thanked me for giving her the front seat. According to her, the front seat was the best. Next time, I want to let my daughter sit there. I definitely want to recommend this tour to my friends. Thank you very much.
菅野美穂さんのテレビを見て、どうしても扉なしのヘリツアーに参加したくなりました。ツアー前に丁寧にブリーフィングしていただき、安心してヘリに乗ることができました。初めてのヘリでしたので、揺れることを予想していましたが、水面を滑るような感じで不安はありませんでした。期待していた海に溶岩が流れ込み水蒸気が立ち上るところや溶岩の流れ、その熱風を肌で感じることができました。さらに、レインボーフォールなどの滝を俯瞰することができ、人生最高の体験をできたと家族3人喜んでいます。ツアー後、妻から前の席を譲ってくれてありがとうと感謝されました。妻曰く、前の席は最高だったよとのことです。今度は娘に座らせてあげたいです。友人にも是非紹介したいツアーです。ありがとうございました。
| Rating: | |
|---|---|
| Packages: | 2017年12月14日までのご参加 |
| Attended as: | Families |
| Posted on: | 2017/09/04 |
| Activity Date: | 2017/08/27 |
Reviewed by: EdL
All good. Hank was great. Zzzzxzzzzzzxxzxzzzzzzzzzzzzz
| Rating: | |
|---|---|
| Packages: | Summit Sunset & Stargazing Adventure |
| Attended as: | Couples |
| Posted on: | 2017/09/04 |
| Activity Date: | 2017/09/01 |
Reviewed by: MAMI
I was deeply moved by the experience of being able to drive to a higher point than Mount Fuji and the breathtaking views at the summit. I was also very satisfied with the tour conductor's explanations and attentiveness.
車で富士山より高いところに行ける感動と頂上での景観に大感動でした。また、ツアーコンダクターの解説、心配りにも大満足でした。
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Friends |
| Posted on: | 2017/09/04 |
| Activity Date: | 2017/02/05 |
Reviewed by: Frank
I've done 3 or 4 luaus in my day. This was the best. The service was top notch. I had one of the attendees watch my infant son while we went for food. My 4 year old daughter danced up a storm while watching the professional dancers and the other patrons where kind beyond belief.
Could not have gotten a better experience.
| Rating: | |
|---|---|
| Packages: | Ohana Package |
| Attended as: | Families with Young Children |
| Posted on: | 2017/09/03 |
| Activity Date: | 2017/08/31 |
Reviewed by: Maggie
Really great ride. Beautiful scenery. Saw some lava and waterfalls but we were not very close to either. Worth the trip but don't expect to get close
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2017/09/02 |
| Activity Date: | 2017/08/08 |
Reviewed by: おぎうさ
We participated as a family, and on that day, it was just us. We were informed that the sea was in the best condition with no wind since the morning, and it was very reassuring that they spoke to us in Japanese. I had read in reviews that some people get seasick, so I took motion sickness medicine, but I ended up feeling sick myself. The kids were paddling slowly, and we couldn't reach our destination... However, after returning, we were able to snorkel and see beautiful fish, which made us very satisfied. Since it was an early morning plan, we were able to play at a nearby beach on our way back, making the day feel very long and enjoyable.
家族で参加したのですが、その日は、私達だけで、
朝から風もなく海はベストな状態と教えていただき、日本語で話していただけるので、とても安心でした。
口コミで、酔う事があると書き込みがあったので、酔い止めを飲んでたのですが、私が酔ってしまい、
子供たちの漕ぐスピードか遅くて、目的地までたどり着けませんでした…でも戻って来てからのシュノーケルでは、綺麗な魚も観れて、大満足でした。
早朝プランだったので、帰りに近くのビーチでも遊んで1日をとても長く使えて、良かったです。
| Rating: | |
|---|---|
| Packages: | 早朝プラン (2018/12/31まで) |
| Attended as: | Families |
| Posted on: | 2017/09/01 |
| Activity Date: | 2017/08/29 |
Reviewed by: S&Jfrom湘南
It felt like a manta ray! However, my wife was very anxious, saying, "Entering the night sea and having a manta ray approach with its mouth wide open..." After talking with her about various things, she gathered her courage and finally participated!
Once we actually joined, her impression changed completely, and she was overjoyed, saying, "The manta ray is so cute, I'm so glad!" Our guide, Tori-chan, was wonderful! She was so energetic and taught us various things about manta rays, including their ecology, habits, and names, in a storytelling format. Most importantly, she explained, "Manta rays are very friendly and cute!" which eased our preconceived notions. The manta rays really came close to us repeatedly. My wife even got touched by one coming from the other side—how lucky! Thank you, Tori-chan! I definitely want to participate again.
マンタみたい~でも奥様は「夜の海に入るなんて~口を広げマンタが近づいてくるなんて~」ととても不安!そんな奥様といろいろ話して勇気を奮起いただき遂に参加しました‼
実際に参加してみたら、がらりと印象が変って「マンタとても可愛くってよかった~ね!」と大喜びでした。ガイドのトリちゃんが素晴らしかった!まず元気がもらえるし、紙芝居仕立てでマンタのこと生態・習性や名前がついているとかいろいろ教えてくれます。なんといっても「マンタはとても人懐こくってかわいいよ~!」って説明してくれて先入観ができて安心。マンタはホントにごく目の前をぐる~と何度も何度も寄ってきます。奥様には向こうから触ってきたって~うらやましい。トリちゃんありがと~!またぜひ参加したいです。
Aloha!! S&J from Shonan,
Thank you for participating in the manta tour. We are all very happy that you were able to experience something that is hard to come by in Japan. When you visit Oahu again, we also have tours for dolphin middle school and university, so we look forward to seeing you again.
Mahalo!!
Dolphin Office Yu
Aloha!! S&Jfrom湘南様
この度はマンタツアーにご参加頂き、ありがとうございます。
日本では中々経験出来ない体験をして頂けて、スタッフ一同嬉しい限りです。
オアフ島にお越しの際はイルカ中学・大学などのツアーもございますので、またのお越しをお待ちしております。
Mahalo!!
イルカオフィス Yu
| Rating: | |
|---|---|
| Packages: | 現地集合プラン(2018年3月31日までのご参加) |
| Attended as: | Couples |
| Posted on: | 2017/08/31 |
| Activity Date: | 2017/08/15 |
Reviewed by: Redmond
Saw volcano with bubbling lava and lava glowing into the sea. Friendly and informative pilot. Highly recommended.
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2017/08/30 |
| Activity Date: | 2017/08/27 |
Reviewed by: Cris
What a wonderful guided tour. Staff so helpful and fun to hang with. Perfect spot to just snorkel and watch fish and coral reef below. Enough time for snorkeling allowed. Would recommend to anyone.
| Rating: | |
|---|---|
| Packages: | Deluxe Snorkel & Dolphin Watch Cruise |
| Attended as: | Couples |
| Posted on: | 2017/08/30 |
| Activity Date: | 2017/08/27 |
Reviewed by: MOYUCHI
I was deeply moved to encounter so many dolphins. My 7-year-old daughter went snorkeling for the first time, and thanks to the incredibly kind support from Daisuke and Keiko, we were able to have the best time. Our whole family was so touched that we can't express it in words. We are very grateful to Captain Nawata for all his help, to all the guides we met, and to the nature of the Big Island. Thank you for everything.
沢山のイルカに出会うことができとっても感動しました。7歳の娘は初めてのシュノーケルでしたが、ダイスケさんとけいこさんのとっても優しいサポートのお陰で最高の時間を過ごすことができました。
家族全員とにかく感動で、言葉では言い表すことができない位です。
船長の縄田さんにもとってもお世話になり、ガイドの皆さんに出会えたこと、ハワイ島の自然、全てに感謝申し上げます。
| Rating: | |
|---|---|
| Packages: | 送迎付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2017/08/29 |
| Activity Date: | 2017/08/26 |
Reviewed by: ちゃー
4 to 5 manta rays swirled right in front of me, and it was an incredible sight. I was surprised how close their bellies were!
4,5枚のマンタが次々と目の前をぐるぐるして大迫力でした。マンタのおなかが近すぎてビックリしましたよー
Aloha!!
Thank you for participating in the manta tour. We are all very happy that you were able to experience something that is hard to come by in Japan. We also have dolphin middle and high school tours on Oahu, so we look forward to your next visit.
Mahalo!!
Dolphin Office Yu
Aloha!! ちゃー様
この度はマンタツアーにご参加頂き、ありがとうございます。
日本では中々経験できない体験をして頂けて、スタッフ一同嬉しい限りです。
オアフ島ではイルカ中学・大学のツアーもございますので、またのお越しをお待ちしております。
Mahalo!!
イルカオフィス Yu
| Rating: | |
|---|---|
| Packages: | 現地集合プラン(2018年3月31日までのご参加) |
| Attended as: | Friends |
| Posted on: | 2017/08/29 |
| Activity Date: | 2017/08/26 |
Reviewed by: Joe
We were very impressed with the weather, views, horses and trail guides. It is a beautiful venue and a high quality experience which was well worth the expense.
| Rating: | |
|---|---|
| Packages: | 1.5 Hour Horse Riding Tour |
| Attended as: | Couples |
| Posted on: | 2017/08/29 |
| Activity Date: | 2017/08/26 |
Reviewed by: あっきー
I was surprised that we could see them so closely. My parents, who are in their 60s and usually don't dive, were able to take on the challenge. If you're going to Hawaii Island, definitely give it a try!
あんなに近くにみれるとはびっくりです。普段潜らない60代の両親も挑戦することができました。ハワイ島にいくなら是非!!
Aloha!! Akki,
Thank you for participating in the manta tour. We are all very happy that you were able to experience something you can't find in Japan. When you come to Oahu again, we also have dolphin middle and high school tours, so we look forward to your next visit.
Mahalo!!
Dolphin Office Yu
Aloha!! あっきー様
この度はマンタツアーにご参加頂き、ありがとうございます。
日本では経験できない体験をして頂けて、スタッフ一同嬉しい限りです。
オアフ島にお越しの際はイルカ中学・大学のツアーもございますので、またのお越しをお待ちしております。
Mahalo!!
イルカオフィス Yu
| Rating: | |
|---|---|
| Packages: | ワイコロア以北方面送迎プラン |
| Attended as: | Families |
| Posted on: | 2017/08/28 |
| Activity Date: | 2017/08/20 |
Reviewed by: STAR
I, who can hardly speak English, participated with my 67-year-old mother, who doesn't understand any English, and my 9-year-old son, along with five other beginners in horseback riding. They showed us a demonstration and explained key points in Japanese. My 9-year-old son was guided by the staff, and we slowly rode through the valley. There were eight participants and two guides, which gave us a sense of privacy, allowing us to enjoy ourselves without any hesitation. Next time, I would like to try riding on the mountain side. Everyone was satisfied. Thank you for providing us with a wonderful experience.
英語が殆ど出来ない私が、全く英語が分からない67才の母と9才の息子を筆頭に乗馬初心者5人を引き連れ参加しました(^o^)
実際に見本を見せてくれ、要所は日本語で説明もあり、9才の息子はガイドさんが手綱を引っ張り、渓谷の中をゆっくり回りました。参加者8名でガイドさんが2名、プライベート感もあり、気兼ねすること無く十分楽しめました。次回は、山側を回ってみたいです(^-^)皆、満足しておりました。素晴らしい体験をさせて頂きありがとうございました。
| Rating: | |
|---|---|
| Attended as: | Families with Young Children |
| Posted on: | 2017/08/28 |
| Activity Date: | 2017/08/23 |
Reviewed by: サッチー
I was a bit worried about the 6:40 AM pickup, but I woke up well in the morning, basked in the sunlight, and was able to participate with a refreshing feeling. The pickup location was easy to find, and despite being a small group tour, we were lucky to have just our family. The guide was Japanese, which made it easy to follow along with confidence. It was unfortunate that we couldn't encounter the pod of dolphins that had come close the day before, but snorkeling in the clear sea was a lot of fun.
朝6:40のピックアップでちょっと心配でしたが、朝の目覚めも良く太陽のひかりを浴び、すがすがしい気持ちで参加することができました。
ピックアップ場所もわかりやすく、少人数のツアーにもかかわらず、自分たちの家族だけという運の良さ。ガイドも日本人で安心してついていくことができました。
前日はイルカの群れが近くまで来たそうですが、あいにく遭遇できなかったことは残念でしたが、澄んだ海の中でのシュノーケリング楽しかったです。
| Rating: | |
|---|---|
| Packages: | 早朝プラン (2018/12/31まで) |
| Attended as: | Families |
| Posted on: | 2017/08/28 |
| Activity Date: | 2017/08/21 |
Reviewed by: mimi
The sunset from the summit was as beautiful as I had hoped. Thanks to the guide's advice, I was able to sit in a prime spot and enjoy the sunset comfortably and leisurely. After that, we moved to a different location for stargazing, which turned out to be another wonderful experience. Through the reflecting telescope, I was able to see Saturn. I was thrilled to see satellites and shooting stars with my own eyes, and I never expected to see the Milky Way so clearly. I also got to see the flames from the Kilauea crater. There were explanations about the constellations, which made it even more enjoyable. Fortunately, I was able to take many interesting photos, making for great memories. I believe this was an experience unique to participating in the tour.
山頂サンセットは期待通りの美しさでした。
ガイドさんのアドバイスで、特等席に座って楽にゆっくりと夕日鑑賞することが出来ました。
その後、場所を移動しての星空観測。これが、また素晴らしい体験となりました。
反射望遠鏡では土星を見せてもらいました。衛星や流れ星は肉眼で見ることが出来るし、天の川もあんなによく見えるものだとは思っていなかったので、うれしかったです。キラウエアの火口の炎も見られました。星座のことなども解説があったので、より楽しめたと思います。
ありがたいことに面白い写真もたくさん撮っていただき良い記念になりました。ツアーに参加したからこその体験が出来たと思います。
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Couples |
| Posted on: | 2017/08/27 |
| Activity Date: | 2017/08/16 |
Reviewed by: mimi
My reason for coming to the Big Island was that I learned about this tour from the Dolphin University I attended on Oahu. This time, I finally got to participate, and I had high expectations.
The manta rays were truly enormous, coming so close with their mouths wide open that I thought they might bump into me. However, it was fascinating how they would spin around without hitting me.
It was an exhilarating experience and a lot of fun. I believe it was a rare opportunity to get so close to so many mantas. The boat ride to and from the point was thrilling as it went at high speed, which added to the enjoyment.
ハワイ島へ来るきっかけは、以前オアフで参加したイルカ大学でこのツアーを知ったことでした。この度、念願かない大いに期待して参加しました。
マンタは本当に大きくて、ぶつかるのではないかと思うほどすぐ近くまで大きな口を開けて近づいてきます。しかし、こちらには当たらずにくるりと回転するのが不思議でした。
大迫力で楽しかったです。たくさんのマンタにこんな接近できるなんて貴重な体験だったと思います。
ポイントへの往復のボートも猛スピードでスリルがあり楽しめました。
Aloha!! Mimi,
Thank you for participating in the manta tour. We are all very happy that you were able to experience something that is hard to come by in Japan. Please do come back when you visit Oahu or the Big Island of Hawaii.
Mahalo!!
Dolphin Office Yu
Aloha!! mimi様
この度はマンタツアーにご参加頂き、ありがとうございます。
日本では中々経験できない体験をして頂けて、スタッフ一同嬉しい限りです。
またオアフ島・ハワイ島へお越しの際は、是非お越しください。
Mahalo!!
イルカオフィス Yu
| Rating: | |
|---|---|
| Packages: | ワイコロア以北方面送迎プラン |
| Attended as: | Couples |
| Posted on: | 2017/08/27 |
| Activity Date: | 2017/08/14 |
Reviewed by: あっきー
I was able to see the best view‼️ The weather was uncertain, but I was really glad to see a beautifully clear sunset.
最高の景色を見ることができました‼️
天気が不安でしたがばっちり綺麗なゆうひをみることができてよかったです。
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Families |
| Posted on: | 2017/08/25 |
| Activity Date: | 2017/08/22 |
Reviewed by: Leilani Cook
The ride was beautiful, the horses were teamed up with the appropriate writers. The ladies were very informative about the island, culture, the ranch. My granddaughter and I would totally do this again We loved it!
| Rating: | |
|---|---|
| Packages: | 1.5 Hour Horse Riding Tour |
| Attended as: | Families |
| Posted on: | 2017/08/24 |
| Activity Date: | 2017/08/15 |
Reviewed by: ハムハム
The stargazing with guides Ishikawa and Big Jin was excellent, with clear and enjoyable explanations. The miso soup with the bento at the Onizuka Center was incredibly delicious, and I apologize that my child asked for seconds twice (^_^;). My younger child was starting to experience a bit of altitude sickness, but since we were taught how to handle it, we were able to see the beautiful sunset, which was truly moving. Thank you very much.
ガイドのIshikawaさんとBigJinさんの星空観測もバッチリでわかりやすく、楽しい解説で良かったです。オニヅカセンターでのお弁当のお味噌汁が最高に美味しくて、すみません子供がおかわりを2回もしてしまいました(^_^;)高山病も下の子が少しなりかけてましたが、対処法を教えてまらってたので、綺麗な夕日も見る事ができて感激です。ありがとうございました。
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Families |
| Posted on: | 2017/08/24 |
| Activity Date: | 2017/08/15 |
Reviewed by: リコリコ
We participated in a 2.5-hour course as a family of three. Riding over a long distance while galloping on a wide ranch was an experience that is unimaginable in Japan. Getting soaked in a downpour at the end was just part of the charm.
2.5時間コースを家族3人で参加しました。
広い牧場をギャロップを交えながら長い距離を乗れて日本ではありえない経験です。最後に土砂降りでずぶ濡れになったのもご愛嬌です。
| Rating: | |
|---|---|
| Packages: | 2.5時間プラン |
| Attended as: | Families |
| Posted on: | 2017/08/24 |
| Activity Date: | 2017/08/21 |
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Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour.
However, we sincerely apologize for the inconvenience caused during your trip.
As mentioned in a separate email, your reservation was made for four people in our system, but it seems that the operating company mistakenly secured seats for only two people. Our staff noticed on the day of the tour that your reservation was for four people and that you had paid for it, and they canceled the additional two seats on the spot.
It is truly regrettable that what should have been a wonderful memory from the snorkeling cruise turned into a bitter experience due to our reservation management error. We also apologize for the delayed response to your review. We have taken strict measures to ensure that the operating company does not cause any inconvenience to customers due to such reservation errors in the future.
We take your feedback seriously and, together with the operating company, will strive to improve our services further. Thank you very much for your valuable feedback amidst your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、せっかくのご旅行中にご不便おかけし、大変申し訳ございませんでした。
別途メールにてご連絡させていただきましたが、お客様のご予約ですは弊社のシステム上では4名様にてご予約いただいておりましたが、催行会社側にて誤って2名様で席を確保していたようでございます。当日中にスタッフがお客様のご予約が4名様でお支払されていることに気が付き、追加でご予約いただいた2名様分につきましてはその場でキャンセルしたとのことでした。
せっかく楽しみにしていただいたシュノーケリングクルーズであったにも関わらず、予約管理不備により良い旅の思い出になるべきところが苦い思い出へ変わってしまったこと大変心苦しく感じております。また体験談にご投稿いただいたにも関わらずご返信が遅くなりましたことお詫び申し上げます。催行会社にはこのような予約不備にてお客様にご迷惑をおかけすることがございませんよう厳重注意させていただきました。
お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム