Page 51) Things to Do in Big Island in 2026 – Tours & Activities | HawaiiActivities.com

All Reviews for For 11 Year Olds in Big Island

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3310 reviews

ケアウホウ湾シーカヤック&シュノーケルツアー 海中洞窟探検プランあり <早朝・午前/日本語ガイド>by キング・カヤック・ハワイ

My first sea kayaking! 初めてのシーカヤック!

Reviewed by: Kay

Paddling through the vast ocean in a sea kayak was a bit intimidating at first, but once I got on, the sea, the waves, and the refreshing breeze felt absolutely wonderful. The scenery on the Big Island of Hawaii is stunning, and as I moved forward in front of the gentle slopes of Mauna Loa, it became the best experience to float in the ocean with such magnificent nature before my eyes.

大海原をシーカヤックで進む・・というのはちょっと恐怖を覚えましたが、いざ乗ってみると海と波と気持ちよい風がとっても気持ちよかったです。ハワイ島は景色が最高で、マウナロアのなだらかな斜面を前にして前進していきます。あんな大きな自然を目の前に海に漂うのは最高の経験となります。

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Packages: 海中洞窟探検プラン(2018/12/31まで)
Attended as: Friends
Posted on: 2017/09/28
Activity Date: 2017/09/22

ケアウホウ湾シーカヤック&シュノーケルツアー 海中洞窟探検プランあり <早朝・午前/日本語ガイド>by キング・カヤック・ハワイ

Always carry sunscreen with you (laughs). 日焼け止めは常に持ち歩いて(笑)

Reviewed by: YOSHIKO

Everything was a first experience! My two daughters, one in third grade and the other over 20, teamed up while my husband and I paired up to challenge ourselves with kayaking. Although we didn't progress as smoothly as we hoped (it was quite physically demanding), it was very fun and interesting! The view of the land from the sea was also amazing! However, at the beginning, the staff reminded us to apply sunscreen properly, but I didn't have any with me, so I just applied it before leaving in the morning. By the evening, my shoulders, legs, and forehead were bright red and a bit painful. Make sure to carry sunscreen with you!

何もかもが初体験!小学3年と20歳を超えた娘2人がペアーを組んで、私と旦那が組んで それぞれカヤックに挑戦。思うように進まないものの、(結構体力は使いましが)とても楽しくおもしろかったです(笑)海から見る陸の景色も最高!ただ、始めにスタッフの人が 日焼け止めをしっかり塗って下さい!っと言っていたのですが、日焼け止めを持ち歩いてなかったので、朝出かける前に塗ったまま参加。夜には肩や足 おでこが真っ赤になって少し痛い思いをしました。日焼け止めは持ち歩いて(笑)

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Packages: 海中洞窟探検プラン(2018/12/31まで)
Attended as: Families
Posted on: 2017/09/27
Activity Date: 2017/09/23

Hawaii Volcanoes National Park Tour & Tropical Waterfalls Sightseeing from Hilo

Awefull Trip

Reviewed by: Dona

The trip took too long time for nothing, visiting some stores which mean wasting time & money! also you can't see that much Lava in the morning!!! only the smoke! The guide was too knowledge but talking a lot which cause me headache! Since the tour started till finished he was talking no relaxing! after we finish the park he took us to the mall for 45 min!! It's totally wasting time, I prefer to go by car alone and see a lot of sight rather than this tour!!

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Packages: Volcano Adventure
Attended as: Friends
Posted on: 2017/09/25
Activity Date: 2017/08/31

ワイピオ渓谷 乗馬ツアー 絶景のなかを気軽に乗馬体験 <午前・午後/英語ガイド> by ナアラパ・ステーブルズ

Awesome! 最高!

Reviewed by: おおかみ

We advance through the canyon in formation. At first, I was nervous, but once we started walking, I could freely control my horse with the reins and my legs. Sometimes, the horse would eat grass on its own or relieve itself, which was amusing! Wild horses were also out for a stroll! It's all in English, but I managed just fine! I want to go again!

渓谷をみんなで隊列組んで、進みます。最初は緊張していましたが、歩き出せば手綱の引き方、お腹の蹴り方、などで愛馬を自由にコントロールできます。時々、勝手に馬が草を食べたり、うんこ、おしっこしたり、面白い!野性の馬も散歩したり!
英語だけだが、なんとかなりますよー!また行きたいな!

  • カウボーイ!

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Attended as: Couples
Posted on: 2017/09/25
Activity Date: 2017/09/22

Island Breeze Luau at King Kamehameha Kona Beach Hotel with Show, Dinner & Drinks Included

Fun Evening

Reviewed by: Karen from MO

We enjoyed the Island Breeze Luau. We were seated with a great group of people and enjoyed talking with them.. The show was very well done. The fire dancer at the end was especially good. The food was very good and had a lot of choices on the buffet.

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Packages: Ohana Package
Attended as: Couples
Posted on: 2017/09/24
Activity Date: 2017/09/07

4.5-Hour Deluxe Kona Snorkel Tour & Dolphin Watch with Lunch - Body Glove Cruise

Body Glove Tour

Reviewed by: Stephany

It was a great snorkeling experience. They did a great job all around. Seeing Dolphins is a guarantee. They hang out just off the coast on the way to and from the snorkeling location. The food they served was great and included (breakfast/lunch). They provide some drinks for free with the food. Any smoothies or alcoholic drinks you must pay for and there is a bar on the boat for that. They provide rash gaurds, towels, fins, snorkels, various floatation devices (noodles, boards, etc...). I did start feeling a little sea sick and missed out the last 15 min of water time before we headed back. So I would recommend taking some Dramamine if you get motion sickness.

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Packages: Deluxe Snorkel & Dolphin Watch Cruise
Attended as: Couples
Posted on: 2017/09/24
Activity Date: 2017/09/21

Kealakekua Bay Snorkel & Dolphin Watch Rafting Tour - Kona Ocean Experience

Incredible!

Reviewed by: Rebecca Thom

Absolutely amazing experience! Swam with so many dolphins; loved every moment. We were the only ones booked on to the boat so we literally had our own private tour! Our guide was lovely and gave us great information and stories about the island. We also got lots of time to snorkel and even saw two white tip reef sharks! Would definitely recommend this tour!

Reply from activity provider

Mahalo for taking the time to submit a review of your Dolphin & Kealakekua Bay Snorkel tour with Kona Ocean Experience and for your recommendation! We're so glad to hear that you had an amazing experience with viewing the wondrous marine life of the Kona Coast area, and that you enjoyed learning about our Hawaiian culture and history, too!

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Packages: Kealakekua Bay Snorkel & Dolphin Watching Tour
Attended as: Couples
Posted on: 2017/09/23
Activity Date: 2017/08/29

Big Island Manta Ray Night Snorkel Tour Adventure on a Hawaiian Sailing Canoe

Best Experience on Big Island

Reviewed by: Brian

We had a great time with Chanda and the captain. They honored our reservation even though we were the only two.

We saw 3-4 huge female manta rays that came up and brushed up against us. Not counting all the schools of fish! And hot cocoa when we were done was icing on the cake.

Looking forward to the next time!

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Packages: Standard Package
Attended as: Couples
Posted on: 2017/09/23
Activity Date: 2017/09/19

伝統ルアウ&フラ・ハワイアンショー  レジェンズ・オブ・ハワイ(ヒルトンワイコロアビレッジ)<日・火・金催行/ブッフェ夕食/飲み放題>

If you don't understand English... 英語がわからないと…

Reviewed by: はく☆

We used this for our honeymoon! We stayed at Hilton Waikoloa Village and also made reservations for a show.

We had booked premium seats, but after reading reviews, we learned that if you don't arrive early, you won't get good seats. So even though the meeting time was 5 PM, we arrived at 4:45 PM. We were guided to the very front of the long table, right in front of the stage. The seating is really based on the order of arrival. If you want to see up close, it's better to line up early!

They also guided us to the food quickly, so we were able to eat without waiting! However, since it was a buffet, if others who were not in the premium seats were still on their first round, it was hard to go back for seconds. So if you're a big eater, I think it's better to take two plates at once!

Drinks were ordered at the table, which was convenient! Most of the options were cocktails, and my husband only had Corona beer.

The narration for the show was all in English! If you don't understand English, you won't have any idea what they are talking about. It was really just for viewing. My husband didn't understand any English, so it felt like just watching the show for him.

ハネムーンで使用しました!ヒルトンワイコロアビレッジに宿泊し、ショーの予約もしました。
プレミアム席の予約をしていましたが、クチコミをみてその中で早めに行かないといい席にならないとのことだったので17時集合でしたが16:45には集合しました。長机の一番前、ステージ真ん前へ案内してもらいました。席の案内は本当に来た順です。真ん前でみたいのであれば早めに並んだ方がいいですよ!
料理も早めに案内してくれたので、待たず食べることができました!ただ、ビュッフェですが2回目を取りにいくには他の人がまだプレミアム席ではない人がまだ1回目だと全然取りにいけないので、ものすごく食べる方は2皿持っていった方がいいと思います!
ドリンクは席での注文なので楽でした!ほとんどカクテルばかりで旦那はコロナビールオンリーでした。
ショーのナレーションは全て英語!英語がわからないと何を話しているか全くわからず。本当に鑑賞のみです。旦那は英語が全くわからなかったので、ショーのみって感じでした。

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Packages: プレミアムシート
Attended as: Couples
Posted on: 2017/09/22
Activity Date: 2017/09/19

ケアウホウ湾シーカヤック&シュノーケルツアー 海中洞窟探検プランあり <早朝・午前/日本語ガイド>by キング・カヤック・ハワイ

It was fun! 楽しかった!

Reviewed by: はるこ

It was my first kayaking experience under the guidance of the staff, and I managed to make it to the open water without capsizing. I also enjoyed snorkeling in the beautiful waters of Hawaii Island. Although I didn't encounter any dolphins, it was a wonderful experience! Thank you!

スタッフの方の指導の下、初めてのカヤック体験でしたがどうにか転覆せずに沖まで行くことが出来て、綺麗なハワイ島の海でシュノーケリングも楽しめて、イルカには逢えなかったけど、とてもいい経験になりました!ありがとうございました!

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Packages: 海中洞窟探検プラン(2018/12/31まで)
Attended as: Solo Travelers
Posted on: 2017/09/21
Activity Date: 2017/09/16

伝統ルアウ&フラ・ハワイアンショー  レジェンズ・オブ・ハワイ(ヒルトンワイコロアビレッジ)<日・火・金催行/ブッフェ夕食/飲み放題>

Traditional Luau & Hula Hawaiian Show 伝統ルアウ&フラ・ハワイアンショー

Reviewed by: M.TAKAKO

Reserving with a higher budget was definitely the right choice! I was able to see a powerful show from the front row, which was fantastic. The staff were very friendly and even took videos on my phone, allowing me to create great memories. The meal was also very satisfying, leaving me completely full. 😊

予算を高い方で予約したのは大正解でした!
最前列で迫力のあるショーを見る事ができてとても良かったです。スタッフの方もとてもフレンドリーで携帯で動画を撮ってくださり良い思い出を残す事が出来ました。食事もお腹いっぱいになるほどで大満足でした(^^)v

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Packages: プレミアムシート
Attended as: Families
Posted on: 2017/09/21
Activity Date: 2017/09/17

ドルフィン・クエスト イルカと触れ合えるプログラムが充実!キッズ向けプログラム<ヒルトン・ワイコロア・ビレッジ内>

Dolphin-chan! イルカちゃ〜ん!

Reviewed by: ミヤミヤ

The friendly and smart little dolphin was very cute! ╰(*´︶`*)╯♡ I want to come back to see you again next year, so please wait for me~ (^з^)-☆

人なつこくて かしこいイルカちゃん、とても可愛かったです╰(*´︶`*)╯♡
また来年 会いに行きたいと思います、待っててね〜(^з^)-☆

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Packages: イルカと泳ぐ!エンカウンター<20分>
Attended as: Families
Posted on: 2017/09/20
Activity Date: 2017/09/17

伝統ルアウ&フラ・ハワイアンショー  レジェンズ・オブ・ハワイ(ヒルトンワイコロアビレッジ)<日・火・金催行/ブッフェ夕食/飲み放題>

I had a great time. 楽しめました。

Reviewed by: ジタハ

This was my second time at the luau show, and both adults and children enjoyed it. Among the performances, the fire dance was particularly impressive and definitely worth seeing.

今回で2回目のルアウショーでしたが、大人も子供も楽しめました。
その中でもファイヤーダンスは見応えがあり、一見の価値ありです。

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Packages: スタンダードシート
Attended as: Families
Posted on: 2017/09/19
Activity Date: 2017/08/27

Deluxe Kona Manta Ray Night Snorkeling Cruise from Keauhou Bay - Hula Kai

Fun with my men!

Reviewed by: Nicole

Just me with my two grown sons, amazing experience! Got great footage on our go-pro. Very glad I took 2 bonine beforehand, no motion sickness for me. My other son only took 1 bonine and had to cut out 10 mins early but enjoyed the view from the boat. Crew friendly & helpful:)

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Packages: Evening Manta Snorkeling Adventure
Attended as: Families
Posted on: 2017/09/17
Activity Date: 2017/08/27

ハワイ島 アトランティス潜水艦 ハワイの海底アドベンチャー <日本語オーディオガイド> 

Submarine 潜水艦

Reviewed by: ねずみ男

It's the last one~
This time, I only went to Hawaii Island, but I was able to relax a lot.
I participated in a submarine tour, and it was a really great experience!

さいごです〜
今回、Hawaii island だけだったんですが、とても ゆっくり 出来ました。
潜水艦のツアーに参加してとても良い経験させていただきましたよ!

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Packages: ワイコロア地区送迎
Attended as: Couples
Posted on: 2017/09/17
Activity Date: 2017/09/14

Big Island Manta Ray Snorkel Cruise from Keauhou Bay - Sunset & Night Tours

Great Experience

Reviewed by: Kkuh1

This was an amazing experience. Our captain and the diver were really great. While we were "waiting" for the mantas to arrive, our diver went to the ocean floor to pick up some sea urchins and sea cucumbers to show us. He put them back of course, but it made the trip even more interesting. Them the mantas arrived and put on an amazing show!

Reply from activity provider

We're so pleased to know that you had an amazing experience while out on your manta tour, and glad that our crew was able to show you other interesting sea creatures, too! We hope you will have the opportunity to join us aboard again sometime in the future. Aloha!

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Packages: Sunset Cruise with Appetizers & Night Manta Ray Snorkel [90 mins]
Attended as: Couples
Posted on: 2017/09/16
Activity Date: 2017/09/13

UFO Parasail Adventure - Best Kona Parasailing Tour

9/13

Reviewed by: Katie

It was great!! I'd recommend this to anyone coming to Kona :)

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Packages: Early Bird Special! Deluxe Ride [800ft]
Attended as: Couples
Posted on: 2017/09/16
Activity Date: 2017/09/13

ドルフィン・クエスト イルカと触れ合えるプログラムが充実!キッズ向けプログラム<ヒルトン・ワイコロア・ビレッジ内>

It seems like it was fun. 楽しかったようです.

Reviewed by: zenhappy

My 10-year-old son had an experience there. As mentioned in other reviews, the language barrier and budget are issues. I've been interested in Dolphin Quest for a while and thought I would let him participate if the opportunity arose. My son, who doesn't speak much English, joined a group with other foreign families and seemed to enjoy touching the dolphins. My wife and I, who did not participate, watched from the sidelines. While the pricing may be set based on costs for caring for the dolphins and labor, I thought it would be easier to participate if there were more discounts available. The photo prices are also high.

息子10歳が体験してきました.他の方の口コミにもあるように,英語と予算が問題になりますね.ドルフィン・クエストは以前から気になっていて,チャンスがあったら参加させようと思っていました.あまり英語のできない息子は,他の外人の家族のグループに入ってイルカに触れたり,それなりに楽しそうにしていました.参加しない家内と小生は,周りで見学です.イルカを飼育していくための経費とか,人件費などで料金設定されているのかもしれませんが,もう少し利用料金の割引などあると参加しやすいのかなぁ,と思いました.写真も高いです.

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Packages: イルカと泳ぐ!エンカウンター<シュノーケリング付き/30分>
Attended as: Solo Travelers
Posted on: 2017/09/14
Activity Date: 2017/08/12

ケアウホウ湾シーカヤック&シュノーケルツアー 海中洞窟探検プランあり <早朝・午前/日本語ガイド>by キング・カヤック・ハワイ

I recommend it. おすすめです

Reviewed by: ゆり 

On November 6th, I participated with a friend, just the two of us. We are in our late 30s. It was my first time kayaking, but I was able to paddle smoothly right away. I thought we would be experiencing it in a bay, but we headed straight out into the open sea. I was a bit surprised, but I didn't feel scared at all.

I also enjoyed snorkeling in a place where no one else was around. You can get some really cool photos too. I just wish we could have seen some dolphins! It was perfect.

You might want to be a little careful about sunburn and seasickness. :) But it was very refreshing and fun!

11月6日に、友人と2人で参加しました。30代後半です。
カヤックは初めてでしたが、すぐにスイスイと漕ぐことができました。湾の中で体験する感じかなぁと思っていたら、がんがん大海原へ。ちょっとびっくりしましたが、こわい思いは全くしなかったです。
誰もいない場所でのシュノーケリングも満喫。かっこいい写真もたくさん撮ってもらえますよ。あとは、イルカに会えたら!カンペキでした。
日焼けと船酔いにはちょっと注意かも。:) でもとても気持ちよくて楽しかったです。

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Attended as: Friends
Posted on: 2017/09/11

ワイピオ渓谷 乗馬ツアー 絶景のなかを気軽に乗馬体験 <午前・午後/英語ガイド> by ナアラパ・ステーブルズ

I want to go again. また行きたいです

Reviewed by: ゆり 

I participated with friends in November. I was looking for a tour with transportation included, but I was told that the transportation companies were fully booked, so I decided to take the plunge and join this tour without transportation, renting a car for the first time abroad. It was a good decision in terms of cost performance.

This was my second time riding a horse, but that didn't matter; we set off after a brief introduction. The height was quite significant, but we walked slowly through the woods, so it wasn't scary. We also splashed through the water, which added some variety and made it fun.

My horse was a bit of a glutton and stopped to eat grass along the way, but it was all very relaxed. The dogs that walked alongside us were also very cute.

Oh, Japanese is not spoken here. They knew a few words and occasionally said something, but it wasn't a problem for horseback riding.

11月に友人同士で参加しました。
送迎付のツアーを探していたのですが、送迎会社がいっぱいだと言われ、思い切って海外初レンタカーで、送迎なしのこのツアーに参加しました。コストパフォーマンスとしても正解でした。
馬に乗るのは2回目でしたが、そんなことおかまいなしに、ちょっとのレクで出発します。結構高さがありますが、木立をゆっくり歩いていくのでこわくはなく、でも水の中をじゃぶじゃぶ入ったりして、変化もあって楽しかったです。
私の馬は食いしん坊で、道中草を食べて動かなくなったりしましたが、それものんびりと。一緒に散歩する犬たちもとてもかわいかったです。
あ、日本語は通じません。少し単語を知っていて時々何か言ってましたが。乗馬には問題ないですよ。

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Posted on: 2017/09/11

Paradise Helicopters - Volcano, Lava & Waterfalls Flight from Hilo

Comfortable ride

Reviewed by: Kerilyn

Very clean and comfortable helicopter. Pilot had a great soundtrack and was very good at making sure we all got a good view of everything. Staff was efficient and knowledgeable.

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Packages: Doors-On Flight [45 mins]
Attended as: Families with Young Children
Posted on: 2017/09/11
Activity Date: 2017/09/06

ハワイ島 オーシャンラフティング&シュノーケルリングツアー <英語ガイド/食事付き>

It was the best experience! 最高の体験でした!

Reviewed by: Hawaiiあいす

We thoroughly enjoyed thrilling rafting and beautiful snorkeling in the ocean under wonderful weather! The service from the captain and crew was absolutely five-star! In the morning, we were able to swim leisurely before the snorkeling spot at Kealakekua Bay became crowded with boats, and we got to see and even touch many dolphins up close. The sea, sparkling like a jewel, was also very satisfying. My kids (especially my son) were thrilled, saying the captain was an excellent navigator and super cool, and that this was the most fun they’ve ever had on a trip. They can’t wait to join again next time!

★ Sunscreen is a must. Sunglasses and a lightweight beach towel are also essential. It gets quite chilly while swimming. You might not need a hat as it could blow away. Since large bags cannot be taken on the boat, it’s best to bring only what you need in a compact backpack. Sandals are sufficient for footwear. My younger child (9) can swim but borrowed a life jacket from the reception office (which is free, of course). My older child (13) got tired and borrowed a noodle (a floating tube like macaroni) halfway through. Having a noodle makes it easier. There isn’t a specific place to change after returning, so you’ll either stay in your swimsuit or change in the rental car. There was a restaurant and restroom where we disembarked! ★

素晴らしいお天気の中、スリリングなラフティングと美しい海のシュノーケルを存分に楽しみました!なんと言っても、サービス満点なキャプテン&クルーは5つ星間違いなし!朝、ケアラケクア湾のシュノーケルスポットが船で溢れ返ってしまう前にゆっくりと泳げましたし、沢山のイルカを触れるほど間近で見ることもできました。宝石のような輝きの海にも大満足でした。子供たち(特に息子)はキャプテンは操縦がうまくてめちゃくちゃかっこいいし今回の旅で一番楽しかったと大喜びでした。次回も参加したいと大はしゃぎです! 

★日焼け止めは必須です。サングラス、それからバスタオルは薄手の物でも必ず持った方が良いです。泳いでいるとだいぶ冷えます。帽子は飛ばされちゃいますのでいらないかと。ボートに大きな荷物は載せられないので、コンパクトなリュックに必要なものだけ持っていくと良いでしょう。履物はサンダルで十分です。 
下の子(9)は泳げますが受付事務所でライフジャケットを借りました(もちろん無料です)上の子(13)疲れて途中でヌードル(マカロニみたいな浮くチューブ)を借りました。ヌードルがあると楽です。帰りに着替える場所は特に無いので、水着のままかレンタカーの中で着替えるかになります。下船した所にレストランとトイレがありましたよ★ 

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Packages: 日・木・土曜催行<ホノコハウ・マリーナ発/4時間/軽食付>(2019年12月31日まで)
Attended as: Families
Posted on: 2017/09/11
Activity Date: 2017/08/20

ハワイ島 パラセイリング <午前・午後/カイルアコナ発> by UFO Parasail

空を飛ぶのは素晴らしい Awesome flying in the sky

Reviewed by: シャーロット

空からビッグアイランドを見渡す素晴らしい機会でした。船は速く進んでいましたが、空中にいるときはその速さを感じませんでした。そこでは快適に過ごし、カイルアコナのパノラマを楽しむことができました。

It was a great opportunity to look around the Big Island from the sky. Even though the ship went rapidly, we didn't feel so when we were in air. We felt comfortable there and enjoyed viewing the panorama of the Kailua Kona.

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Packages: 高度150メートル!デラックスプラン(~2018/12/31)
Attended as: Families with Young Children
Posted on: 2017/09/10
Activity Date: 2017/08/20

Kilauea Volcano Doors-Off Helicopter Tour from Hilo [Not Operating]

special feeling!

Reviewed by: Rene and Pattatiya

We enjoyed the flight a lot. The flight without doors is realy special. The pilot flight direct over the crater with magna and we can made beautiful pictures and feel the cold wind and the hot magna!

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Packages: Popular! Shared Doors-Off Flight [40 mins]
Attended as: Couples
Posted on: 2017/09/10
Activity Date: 2017/09/07

Kona Sunset Dinner Cruise to Kealakekua Bay with Live Entertainment | Body Glove

Sunset Dinner Cruise 8/29/2017

Reviewed by: JSG

Great time , interesting island history, great crew

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Packages: Dinner Cruise
Attended as: Couples
Posted on: 2017/09/08
Activity Date: 2017/08/29

ハワイ島 ケアラケクア湾シュノーケリングツアー 滑り台や飛び込み台完備の船で行く!<午前・午後/英語ガイド/食事付>by フェアウィンド号

In the first place. そもそも

Reviewed by: ほぬさま

This is not just about the tour content; it's a bigger issue. I used your service in August, and although I made a proper reservation for four people from Japan, only two reservations were actually confirmed, and the remaining two ended up being walk-ins on the day of the tour. Due to the pricing situation, I emailed Veltra after returning home, but I have been ignored regarding this matter. I will not be using this company in the future.

ツアー内容どうこうの話ではなく、それ以前の問題です。8月にお世話になったのですが、日本からきちんと4名の予約をしていったのに、実際予約が2名分しかとれていなく残りの2名は当日予約になってしまいました。料金の兼ね合いもありveltraさんに帰国後メールを入れましたがそれに関しては無視されています。今後この会社を使うことはありません。

Reply from activity provider

Thank you very much for participating in the tour.

However, we sincerely apologize for the inconvenience caused during your trip.

As mentioned in a separate email, your reservation was made for four people in our system, but it seems that the operating company mistakenly secured seats for only two people. Our staff noticed on the day of the tour that your reservation was for four people and that you had paid for it, and they canceled the additional two seats on the spot.

It is truly regrettable that what should have been a wonderful memory from the snorkeling cruise turned into a bitter experience due to our reservation management error. We also apologize for the delayed response to your review. We have taken strict measures to ensure that the operating company does not cause any inconvenience to customers due to such reservation errors in the future.

We take your feedback seriously and, together with the operating company, will strive to improve our services further. Thank you very much for your valuable feedback amidst your busy schedule.

VELTRA Customer Support Team

この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、せっかくのご旅行中にご不便おかけし、大変申し訳ございませんでした。

別途メールにてご連絡させていただきましたが、お客様のご予約ですは弊社のシステム上では4名様にてご予約いただいておりましたが、催行会社側にて誤って2名様で席を確保していたようでございます。当日中にスタッフがお客様のご予約が4名様でお支払されていることに気が付き、追加でご予約いただいた2名様分につきましてはその場でキャンセルしたとのことでした。

せっかく楽しみにしていただいたシュノーケリングクルーズであったにも関わらず、予約管理不備により良い旅の思い出になるべきところが苦い思い出へ変わってしまったこと大変心苦しく感じております。また体験談にご投稿いただいたにも関わらずご返信が遅くなりましたことお詫び申し上げます。催行会社にはこのような予約不備にてお客様にご迷惑をおかけすることがございませんよう厳重注意させていただきました。

お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム

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Packages: 9:00出港(シュノーケル2.5時間)
Attended as: Families
Posted on: 2017/09/08
Activity Date: 2017/08/17

ワイピオ渓谷  乗馬ツアー <午前・午後/英語ガイド> by ワイピオ・オン・ホースバック

Subtle. 微妙

Reviewed by: ナオミ

Compared to other tours, the waiting time before starting was long, and the time spent riding the horse was short. We followed almost the same course, but other tours were already turning back and passing us. We were on the horse for about 40 to 50 minutes. I expected it to be 1.5 to 2 hours. The route felt more like the horse was just walking along a car track rather than going through the great outdoors. The guide spoke in English, but since there was a long line of horses, only those near the speaker could hear. I would recommend a tour that allows you to walk down into the canyon instead. Alternatively, if you're looking for a similar tour, I would recommend the Na'alapa tour.

ほかのツアーと比べて開始までの時間が長く馬に乗る時間が短い。ほぼ同じコースを通るのですが他のツアーは、すでに折り返しで我々とすれ違う状況。馬に乗っていたのは40~50分くらいでしょうか。1.5~2時間と思っていましたが。ルートも大自然の中を行くというより車のわだちを馬が勝手に歩くという感じです。案内も英語さらに長い馬の隊列なので話す人の近くの人しか聞こえません。私は、渓谷に下りて足で歩く時間をとるツアーのほうをお勧めします。または、同じようなツアーならばナアラパのツアーをお勧めします。

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Packages: 午前プラン
Attended as: Couples
Posted on: 2017/09/06
Activity Date: 2017/08/15

UFO Parasail Adventure - Best Kona Parasailing Tour

Great experience

Reviewed by: Grecia

It was a great experience and we would all do it again. The only thing, the captain seemed tired and not as outgoing and friendly. Juan, however, the one who was helping us get strapped in, was very nice and answered all of our questions.

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Packages: Out of this World Ride [1,200ft]
Attended as: Friends
Posted on: 2017/09/04
Activity Date: 2017/08/30

キラウエア火山 ドアなし ヘリコプター遊覧 <英語パイロット/フライト60分/ヒロ空港集合> by パラダイスヘリコプター

It was the best experience. 最高の体験でした

Reviewed by: Marverick

After watching Miho Kanno on television, I really wanted to join a doorless helicopter tour. Before the tour, we received a thorough briefing, which made me feel secure about getting on the helicopter. Since it was my first time in a helicopter, I expected some turbulence, but it felt smooth as if gliding over the water, so I had no anxiety. I was able to see the lava flowing into the ocean and the steam rising, as well as feel the hot winds. Additionally, we had a bird's-eye view of waterfalls like Rainbow Falls, and my family of three is thrilled to have had the best experience of our lives. After the tour, my wife thanked me for giving her the front seat. According to her, the front seat was the best. Next time, I want to let my daughter sit there. I definitely want to recommend this tour to my friends. Thank you very much.

菅野美穂さんのテレビを見て、どうしても扉なしのヘリツアーに参加したくなりました。ツアー前に丁寧にブリーフィングしていただき、安心してヘリに乗ることができました。初めてのヘリでしたので、揺れることを予想していましたが、水面を滑るような感じで不安はありませんでした。期待していた海に溶岩が流れ込み水蒸気が立ち上るところや溶岩の流れ、その熱風を肌で感じることができました。さらに、レインボーフォールなどの滝を俯瞰することができ、人生最高の体験をできたと家族3人喜んでいます。ツアー後、妻から前の席を譲ってくれてありがとうと感謝されました。妻曰く、前の席は最高だったよとのことです。今度は娘に座らせてあげたいです。友人にも是非紹介したいツアーです。ありがとうございました。

  • よく見えるように、海に落ちるくらい傾けてくれました。

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Packages: 2017年12月14日までのご参加
Attended as: Families
Posted on: 2017/09/04
Activity Date: 2017/08/27

Island Breeze Luau at King Kamehameha Kona Beach Hotel with Show, Dinner & Drinks Included

Great Luau - Awesome food, friendly service

Reviewed by: Frank

I've done 3 or 4 luaus in my day. This was the best. The service was top notch. I had one of the attendees watch my infant son while we went for food. My 4 year old daughter danced up a storm while watching the professional dancers and the other patrons where kind beyond belief.

Could not have gotten a better experience.

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Packages: Ohana Package
Attended as: Families with Young Children
Posted on: 2017/09/03
Activity Date: 2017/08/31
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