Reviewed by: meg
This tour was one of the highlights of our trip to Kona! Our guide Nate gave us lots of great information on the history of the island, the places we were visiting, and general Hawaiin activities. We kayaked in the ocean for about 1.5 hours total, so this tour is definitely for active people. We explored some sea caves, did some cliff diving, and snorkeled in a cove, and met the local eel as well.
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2016/05/09 |
| Activity Date: | 2016/05/05 |
Reviewed by: Wes and Sue Gregg
Natasha was a friendly knowledgeable guide. This a fabulous area to snorkel and see awesome fish and dolphins!
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| Packages: | Morning Tour |
| Attended as: | Couples |
| Posted on: | 2016/05/08 |
| Activity Date: | 2016/05/05 |
Reviewed by: Michael and Emily
Very professional and safety conscious organization. The kayaking was fantastic! They spent time with the beginners to help them feel comfortable and let those with some experience go at their pace also. Ben and Noni were our guides and they were very knowledgeable, took us to a beautiful snorkeling place, dove down a grabbed things off the bottom for us to see and led us to a great sea cave. Do this one day while you are in Hawaii!!!
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2016/02/23 |
| Activity Date: | 2016/02/19 |
Reviewed by: Rick C
Our cruise was very enjoyable, short though, didn't take long for the sun to go down. The boats captain was very friendly, knowledgeable, and did his best show us the sights in the area, but once the sun is gone, not much more to see after that. All-in-all we enjoyed our outing very much. Any day on the water is a good day.
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| Attended as: | Couples |
| Posted on: | 2016/01/10 |
| Activity Date: | 2015/12/16 |
Reviewed by: Belle
The location was beautiful at Captain Cook. I enjoyed the kayaking. However, I was not too impressed with the tour guide. My daughter and I were the only people on the tour. The female tour guide lacked in friendliness and almost seemed irritated at the beginning and the end of the tour. She also complained a lot about men and her personal life.
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| Packages: | Afternoon Tour |
| Attended as: | Families |
| Posted on: | 2015/11/06 |
| Activity Date: | 2015/05/18 |
Reviewed by: giraffeslover
The guide and his team was awesome. They took care of us very well. It was almost an hour kayak on the wavy sea to the cliff. We also saw dolphins. We did a cliff jumping which was very awesome! Overall, recommended!
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2015/09/20 |
| Activity Date: | 2015/09/02 |
Reviewed by: Glenn R
We enjoyed the kayak and snorkel tour. The guides were very knowledgeable and helpful, etc... The morning tour has an early start, but the bonus of the dolphins was well worth the effort.
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| Packages: | Morning Tour |
| Attended as: | Families |
| Posted on: | 2015/07/12 |
| Activity Date: | 2015/06/22 |
Reviewed by: Cheryl
The trip was a lot of fun. We were lucky and saw dolphins and actually was able to stop and swim with them. The guides were great.
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| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2015/06/27 |
| Activity Date: | 2015/06/06 |
Reviewed by: Ron MacArthur
Our family had a wonderful experience, well spent money. Our guide was friendly and experienced. We saw dolphins, whales and the snorkelling was wonderful. Would highly recommend it!
Aloha
Thank you for taking the time. You opinion is very important to us. Were glad you had a good time.
Please come see us again on your next trip back to the Big Island.
Mahalo
Ocean Safaris Inc.
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| Attended as: | Families |
| Posted on: | 2015/03/20 |
Reviewed by: Hawaii visitor
Fun and well organized experience. This is a very physical activity and should be attempted by people who are in good physical condition. This is especially true in rough surf. Tour guides were attentive and knowledgeable.
Aloha,
Mahalo for your time, your input is very important to us.
Glad to hear you had a nice experience with our Ohana at Ocean Safaris.
Hope to see you next time!!
Mahalo
Ocean Safaris Inc.
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2015/03/15 |
| Activity Date: | 2015/03/12 |
Reviewed by: Julia and Pat
To start, the water was pretty rough, they should have considered canceling. Of the 7 people in our group, 2 got sick. We were unable to go ashore at all because the ocean was so rough, and with my parents in the group there was no way they could get back in the kayak from the water if they were to have gotten out to snorkel. All we did was paddle out to the sea caves, which we couldn't enter due to rough water, and paddle back. It was a short, disappointing trip. They did offer for us to take rental kayaks out later in the week, however that didn't fit into our schedule.
Thank you for your feed back, it is very important to us. We are sorry to hear the weather was a bit rough, and a few folks got sick. Unfortunately we have no control over the ocean conditions. I hope that if you make it back to Kona again that you will take us up on the offer to come try a paddle board or get a kayak rental for the day. Thanks again for the feed back.
Mahalo
Ocean Safaris Inc.
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| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2015/03/01 |
| Activity Date: | 2015/02/02 |
Reviewed by: V. Martinez
This tour started out great. Once we were into the waters, we were told we won't be able to snorkel or go into the caves due to the water being to choppy.. So I guess it depends when you do this tour, out of the whole tour we accomplished maybe 2 hours before heading back. I probably will not do this tour again..
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2015/03/01 |
| Activity Date: | 2015/02/07 |
Reviewed by: Mike B
This was truly the highlight of the trip. Stunning snorkeling, incredible cliff jumps, awesome paddling and we even cruised along with a pod of dolphins for a little bit.
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| Packages: | Standard Package |
| Attended as: | Friends |
| Posted on: | 2014/11/17 |
| Activity Date: | 2014/10/25 |
Reviewed by: Joleene
Had a great trip celebrated turning 60 that day would kayak again though the rowing is strenuous. Augustine was my life saver as he helped me back in the kayak when my husband & I tipped over, that was the scariest thing. The two most helpful words were "don't panic" as I was starting to do just that but those words calmed me down. Augustine even retrieved my sunglasses which went 2o' deep. After snorkeling I could not get back in the kayak just don't have the upper body strength though I lift weights 4x's a week. Thanks again to Augustine & Rebecca great tour guides & personable fun people!
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/10/27 |
| Activity Date: | 2014/10/14 |
Reviewed by: Tricia
We had a fun time on this trip! Great guide (Angus), nice ride out and back. We saw some coral, fish and got to do some cliff jumping. Would definitely recommend and don't forget your sunscreen!
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/10/23 |
| Activity Date: | 2014/10/14 |
Reviewed by: jamie
The guides were informative the whole time. They were fun. Captured our memories and they took us on an amazing adventure
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/10/17 |
| Activity Date: | 2014/10/14 |
Reviewed by: Nayz29
This trip was a total disappointment. Didn't see the inside of any caves. I don't mind exercising but the work this trip took was brutal. There were seven in our group and we all felt the same way about trip! Don't book this activity!
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/09/04 |
| Activity Date: | 2014/09/01 |
Reviewed by: Natalie
Great time! The snorkeling was beautiful and the guides were nice and laid back. If you get sea sick/motion sick easily don't kyack on the ocean.
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/08/21 |
| Activity Date: | 2014/08/18 |
Reviewed by: マッピー
The kayak experience that my child was really looking forward to. I had communicated that we are not fluent in English. Of course, being with an 8-year-old child... While I couldn't understand the explanations in English, it wasn't our first experience, so we understood how to paddle and participated. After the explanations, we started paddling, but after just a few dozen meters, our family fell behind. A person who seemed to be the leader came close and asked in English (You have to paddle a long distance, but are you okay?). Since it wasn't my child's first experience, I thought we could manage as we got used to it, and I repeated the words (try, challenge) several times, but perhaps they wanted us to turn back, as they wouldn't let us proceed. We decided to turn back. Then, as if they had been waiting, the staff was there and said, (Oh, your stomach hurts, poor thing). It was my first time on the Big Island, and I regretted visiting with a Honolulu mindset. I felt deceived because such things were not mentioned in the tour description, which left me with an unpleasant feeling. After that, I asked them to call a taxi, but they said something like (I don't know). However, an Asian person who seemed to have lived in Japan helped us and called a taxi for us. (That was lucky.) I am truly grateful to that Asian person. Thank you very much. I have more to say, but I don't think all tours are like this, and I was able to meet kind locals. An 8-year-old might not be able to handle it. However, I was disappointed that they didn't inform us from the beginning.
とても子供が楽しみにしていたカヤック。英語が堪能ではない事は伝えていました。もちろん、8歳の子供と一緒という事も…英語での説明はわからないですが、初体験ではなかったのでカヤックの漕ぎ方等、理解して参加していました。説明も終わり頑張ろうという事で漕ぎ始めて数十メートル漕いだ辺りで私たち家族だけ遅れがでました。リーダーらしき人が近くまできて、英語で(長い距離漕がないと行けないけれど、大丈夫ですか?)と聞かれました。子供も初めての体験ではないので慣れて行けばどうにかなるかと思い(トライ・チャレンジ)と言う言葉を何回か繰り返しましたが、戻って欲しかったのでしょうか、相手も進ませてくれません。等々、戻る事を決心して戻りました。すると、待っていたかというようにスタッフが待っていて、(おなかが痛いのね、可哀そうに)と言ってきました。ハワイ島は初めてで、ホノルル感覚で訪れたのも反省し、悔しかったのですが、ツアーの説明にこの様な事もあると書いてもいなかったし、だまされた感が残り嫌な気持ちになりました。その後、タクシーを呼んでくれるよう頼んでみたのですが、(わからない)ような事を言われました、しかし、日本に住んでいたらしいアジアの方が伝えてくれてタクシーを呼んで下さいました。(ラッキーでした)
本当にそのアジアの方には感謝です。ありがとうございました。他、書きたい事がありますが、このようなツアーばかりではないと思うし親切な現地の方ともしりあえました。8歳児は無理なのかもしれません。でも、初めから知らせてくれない対応には残念でした---。
We sincerely apologize for not meeting your expectations during your recent trip. Upon confirming with the operating company, we found that while cases like this are very rare, if it is determined that continuing with the kayak activity is difficult, participants will be returned to the starting point, and alternative activities will be suggested. We also apologize for not clearly communicating this information on the tour page. We have promptly added a note to the tour page regarding this matter. Based on your valuable feedback, we will strive to improve our services in the future.
VELTRA Customer Support Team
この度はせっかくのご旅行にも関わらず、お客様のご期待に沿うツアー内容とならず大変申し訳ございませんでした。
催行会社に事実確認を行ったところ、今回のようなケースは非常に稀ではありますが、カヤックでの参加継続が困難と判断された場合はスタート地点までお戻りいただき、カヤックに代わるアクティビティをご提案させていただいているとのことでございます。
このようなケースに関しての注意をツアーページ上で明確にご案内していなかったことも重ねてお詫び申し上げます。
取り急ぎツアーページには注意書きを掲載する対応をさせて頂きました。
お客様からの貴重なご意見を元に、今後のサービスの改善に努めさせていただきます。
VELTRA カスタマーサポートチーム
| Rating: | |
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| Attended as: | Families with Young Children |
| Posted on: | 2014/07/29 |
| Activity Date: | 2014/07/25 |
Reviewed by: aki
We participated as a family with no English skills at all. Therefore, we couldn't understand what was being explained and were just paddling the sea kayak.
I would recommend this to those who are fluent in English. The reason is that my high school son underestimated the sea kayak and signed up for a single kayak, but he ended up "exhausted" and couldn't keep up with the speed of the other participants, falling behind. At that time, the guide performed the amazing feat of towing my son's kayak.
It was a day that made me acutely aware of how much I wish I could speak English.
英語が全く出来ない家族での参加でした。よって、何を説明されているのかが理解出来ずに、只々、シーカヤックを漕いでいる状態でした。
英語の堪能な方にはお薦めしたいと思いました。
理由は高校生の息子がシーカヤックを甘く見てsingleで申し込んだのですが、「疲れた果てた」為、他の参加者のスピードについて行けず、一人遅れての状態となりました。
その際、ガイドの方が息子のカヤックを牽引してくれるという離れ業を行って下さいました。
英語がしゃべれたらなぁ~と痛感した一日でした。
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| Attended as: | Families |
| Posted on: | 2014/07/21 |
| Activity Date: | 2014/07/14 |
Reviewed by: Hilary and Calvin
Wow! This was an awesome experience! Our hosts, Ashley and Santino were friendly, knowledgable, helpful and fun! Kayaking was beautiful and snorkeling spectacular! We will definitely do this again the next time we're on the Big Island and we highly recommend you experience this for yourself too!
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/07/19 |
| Activity Date: | 2014/07/12 |
Reviewed by: COgirl
The Kayak and Snorkel Adventure was great! Our family of 5, including two 10 year olds and a 6 yr old, participated. It was a bit much for our kiddos to paddle the whole way so the majority of the work was on the parents. We were able to get a 3 person kayak for the 6 yr old, a 10 yr old, and a parent. Once we got to the snorkeling location it was fun to snorkel then get out and have fresh pineapple then jump off the cliff into the ocean! The guides were super friendly and very helpful. At times kayaks would fall behind the group and they always had someone who stayed with them just to make sure they were OK. There was never pressure to hurry up, etc. I am giving it a 4 vs. a 5 because we didn't see/go into any sea caves which was one thing we were looking forward to. I would recommend!
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| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/19 |
| Activity Date: | 2014/06/28 |
Reviewed by: Simon & Toni
A great morning, great location, friendly and informative staff, fun experience for everyone
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/07/05 |
| Activity Date: | 2014/06/12 |
Reviewed by: Nik Mason
This was a great little kayak tour. The guides were absolutely awesome (don't remember their names). We were hoping to see a few more sea caves/lava tubes, and thought we might be able to go in them. We only got to take a look at one sea cave, and we just paddled up to it and looked. The snorkeling was good, and the cliff jump was awesome as well. Well worth the money!
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/07/03 |
| Activity Date: | 2014/06/27 |
Reviewed by: Cathie
Had a GREAT time kayaking and snorkling. The sea caves were awesome and the cliff diving a little too adventurous for me, but loved watching others. Snorkling was great. Plenty of time to enjoy everything. GREAT GUIDES.
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/06/20 |
| Activity Date: | 2014/06/04 |
Reviewed by: Jovi
We had a great time doing this. Our guide was so nice. She was upbeat, relaxed and professional. That set the tone for the trip and allowed all of us to relax and have fun. The sea cave was a little disappointing, it was more like a hole in the wall. The snorkeling was wonderful. All in all it was a thumbs up trip that I'd like to do again.
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/06/20 |
| Activity Date: | 2014/06/17 |
Reviewed by: KyLaura
Our kayaking trip was amazing! We were both first-timers, and our guide (Tori) did an excellent job explaining how to paddle, safety procedures, etc. if you're like me, you may be thinking, "You all say this is easy...but maybe you're just better at things than I am." Well, trust me: this is easy, fun, and wonderful. The trip was relaxing, and during the snorkeling part we saw lots of fish (yellow tang, parrot fish), an eel, and turtles. Once we got to the cliff and snack area, we also saw a mongoose! A note on the cliff: jump. Seriously, just do it. You will regret it if you don't.
In short, take this adventure! The staff are professional and friendly, and the activity itself is not to be missed. Thank you, Tori, for one of our favorite activities! You are awesome!
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/06/11 |
| Activity Date: | 2014/06/08 |
Reviewed by: Shane and Ayano
My wife and I went on the kayak and snorkel adventure about a month ago now and we were both so happy that we did. The bay itself and the surrounding areas are incredibly beautiful and kayaking is the best way to see it all. The snorkelling was great and our guide made everyone feel safe. Speaking of the guide, Jasmine was really knowledgeable and enthusiastic and made sure everyone had a great time. A personal highlight was jumping off of the cliffs into the ocean (twice!)We both had a fantastic time and I would thoroughly recommend the sea kayak adventure to anyone
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| Attended as: | Couples |
| Posted on: | 2014/06/02 |
Reviewed by: Planemark
This was an adventure we will treasure for a lifetime. Kayaking among Hawaiian Spinner Dolphins and snorkeling in water with a spectacularly beautiful reef; home to dozens of species of fish. We even viewed Moray Eel and a large White Tip Shark. Words cannot do this justice. Our guide, Mike, was friendly, helpful and informative. It is an ideal excursion for those new to shorkeling and kayaking. The highlight of our Hawaiian vacation. Thank you so much.
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| Packages: | Morning Tour |
| Attended as: | Families |
| Posted on: | 2014/06/02 |
| Activity Date: | 2014/05/30 |
Reviewed by: HAWAII BOUND
WHAT A GREAT TOUR AND SO MANY WONDERFUL THINGS TO SEE! COULD HAVE DONE IT ALL DAY!
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| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2014/05/08 |
| Activity Date: | 2014/04/19 |
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Reply from activity provider
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Big Mahalos!!! We're glad you had a good time. Please come back and visit us when you on the Big Island.
Aloha from Ocean Safaris:)