All Reviews for Search by check-in location

My first parasailing experience! The staff were locals and explained everything in English, which made me a bit anxious, but they kindly guided us even though we couldn't speak English, so there were no issues! The time spent in the air was longer than I expected and very comfortable! If you have a GoPro or similar device, I highly recommend bringing it! I only had my phone, so I had to leave it behind, but a Japanese couple who participated with us kindly took some photos of me from below with my phone! I have the stunning views etched in my memory, but I do regret not being able to capture the scenery from above in photos!

初のパラセーリング！
スタッフの方は現地の方で説明は全て英語で少し不安もありましたが、英語が話せない私たちにも優しく誘導してくださり問題なかったです！
空にいる時間は思ったよりも長く非常に快適でした！ゴープロなど持ってる方はぜひ持っていった方が良いです！私は携帯のみしかなかったので携帯は置いていくことになり、たまたま一緒に参加した日本人夫婦の方が私の携帯で下からの写真を少し撮って下さいました！
絶景は目に焼き付けましたが、上からの景色を写真におさめたかったなぁとそこだけ後悔です！

I was torn between a flat-rate taxi and using Veltra for the return trip. Since it was in America, I guess it's to be expected, but I felt that the handling of the luggage was a bit rough. We were the only Japanese people there. Next time, I think I'll opt for the flat-rate taxi for both trips. The prices were almost the same.

定額制タクシーと迷って、行きは定額制タクシー帰りはveltraさんにお願いしました。
アメリカなので仕方がないのでしょうが、荷物の扱いが少し乱暴に感じました。日本人は我々だけでした。次回は往復で定額制タクシーに頼もうかと思っています。料金はほぼ同じでした。

Last year when I went to Hawaii, I used another company's shuttle service, but there were delays with the arrival flights from Japan, and the line at the reception didn't move at all, so I ended up waiting a long time. This year, I decided to switch to Roberts. The check-in and shuttle service were smooth, and I arrived at the hotel earlier than I expected, which was great. I think I will use them again next time.

昨年ハワイに行ったとき他社送迎利用したのだが日本からの到着便が遅延などで重なったのでたまたまかもしれないが受付の列もまったく進まず凄く待たされたので、今年はロバーツに変更してみた。受付・送迎もスムーズで思っていたより早くホテルに着き良かったと思います。次回も利用すると思います。

I participated on the first day of my arrival in Hawaii, and the weather was nice and pleasant. The kids were also happy, so I'm glad I joined.

ハワイ到着初日に参加しましたが、天気もよく気持ちよかった。
子供たちも喜んでいたので、参加してよかったです。

We participated with eight people.
Michael was a bit on the heavier side with a bit of a belly, which disappointed everyone, but Elvis was perfect in both singing and appearance!!!
After the show, he took pictures and signed autographs, and everyone was thrilled.
Definitely give it a try at least once!

８人で参加しました
マイケルはちょっと太めでお腹出てて みんながっかりだったけど
エルビスは歌も容姿もバッチリ！！！
ショー終了後に、写真撮ってくれたりサイン書いてくれたりと喜んでました
是非一度は体験下さい！

I was worried about the pickup location at Waikiki Airport from the Big Island, but there was a Roberts Hawaii counter in front of the turntable, and the staff quickly checked the list for me, which made me feel at ease while waiting.

ハワイ島からのワイキキ空港でピックアップ場所が不安でしたが、ターンテーブルの前にロバーツハワイのカウンターがあり、またスタッフの方がリストをすぐにチェックして下さり安心して待機できました。

You can have up to 5 drop-off locations for one vehicle! Since it was said that you wouldn't need to go around to multiple hotels, I booked this transfer even though it was a bit pricey.

It seems they arrived at my hotel 10 minutes later than scheduled, and I was the first to be picked up, so I was happy thinking it was a private transfer. However, to my surprise, instead of 5 locations, we stopped at nearly 10 hotels (I counted while trying to remember, so it might have been 9?). Despite the roads being clear and no traffic, it took 1 hour and 10 minutes to finally arrive at the airport.

Was it really not limited to 5 locations? Is this false advertising? In hindsight, I would have preferred the cheaper option.

1台の送迎先は5ヵ所まで！何ヵ所もホテルを回る必要がないにでスムーズな送迎が可能と有ったので、こちらの送迎は割高ですが予約しました。
私のホテルには予定より10分遅れで一番に迎えに来たみたいで最初に乗り込み、貸しきりかと喜ぶのもつかの間
5ヵ所どころか10ヵ所近くのホテルを回り(余りにホテルを経由するので記憶をたどり数えたので9ヵ所だったかも？)渋滞でもなく道も空いてたにもかかわらず
1時間10分かかってやっと空港に到着、
5ヵ所までじゃなかったのか？
誇大広告？
こんなことなら割安の方がましです。

The shuttle I usually use didn't stop at the place I was staying, so it was my first time using Roberts. The driver was very kind, which was great.

いつも利用してるシャトルが宿泊してた場所に止まらなかったため、初のロバーツでした。親切な運転手さんでよかったです。

From check in to check out, this cruise was absolutely outstanding. The crew took great care of every detail without making you feel micromanaged! You want to swim with turtles?! Sign up! You spend 1.5 hours snorkeling with these amazing creatures. Back on the katamaran, lunch was delicious and plenty of cocktails and soft drinks. Then sails up and sail and it was breathtaking! I really can’t say enough good about this cruise. I would do it everyday if I could! Thank you Capt Josh and your awesome crew for making this the experience of a lifetime! They go above and beyond to ensure it is the BEST experience!

The lesson method is somewhat forceful for beginners. We understand English, but it seems the instructor found it tedious to explain, as they rushed through without much explanation, insisting we learn by doing. I signed up hoping to create wonderful memories with a long-time friend, but since it was at the beach and there was only one instructor, I can't say I felt completely at ease. The session was also shorter than the time stated in the materials. The rash guard felt like just a T-shirt, and it became somewhat heavy when wet. It's strange that there are only positive reviews, perhaps due to the Japanese tendency. While we were able to ride the waves, I have to rate it lower for the peace of mind aspect. We hope for a safe and comfortable trip.

初心者にはやや強引なレッスン方法。
私たちは英語がわかるけどインストラクターの方は説明するのが面倒くさいのか、あまり説明すらなく体で覚えろとばかりにどんどん進んでいきます。今回は長い付き合いの友人と最高の思い出作りにと思い申し込みましたが、海だしインストラクターが一人しかついて居らっしゃらないので安心して出来たかと言えば…。資料に乗っていた時間より短かったですし。
ラッシュガードもただのTシャツ？という感じで水を含むとやや重いです。
日本人の性格なのか、良い口コミしかないのが不思議です。
波には乗れたけど、安心面として評価は低めに設定させて頂きます。
私たちは安心で快適な旅を希望します。

Captain Ryan and his crew definitely do a great job!! You can tell they all love their job and give their customers 150% every time!! We got to swim with turtles and lots of fish and every time we saw Dolphins they would go chasing them to make sure we got a close look every time. The girls at the front desk were also very helpful and when we wanted to buy souvenirs they went out of their way to go upstairs and show us everything they had. HIGHLY RECOMMENDED!!

Since I came all the way to Hawaii, I decided to try learning how to surf. The board is big and heavy, which makes it stable, and I was able to stand up after just a few tries. You just go straight, but the beach is shallow, so even when you go out, you can stand up, and while paddling, the board's fins and your hands can touch the coral reef. So, you need to be careful of injuries when you fall. They lend you surf shoes at the school, but be cautious about everything else. However, this year in Hawaii is cold, and the water is chilly—hypothermia? After about an hour in the water, I started to shiver.

せっかくハワイに来るのだから、サーフィンを覚えようと行ってみました。
でかくて重いボードなので、安定していて数回で立てるようになります。まっすぐ進むだけですけど、現場のビーチは遠浅で沖に出ても、立てますしパドリング中ボードのフィンや手が珊瑚礁に触れます。ですのでひっくりかえったときは怪我に注意が必要です。足はサーフシューズをスクールで貸してくれますが、その他は気をつけましょう。ただ今年のハワイは寒い、水も冷たい、低体温症？　一時間ほど浸かっていると震えてきました。

We participated as a pair, and there were only two groups of participants, including us, which made it a relaxing and enjoyable experience. The guide and the other guests were foreigners who couldn't speak Japanese, but it was no problem as long as they understood simple English. With fewer people, it felt like we could take our time during the main parasailing activity. It was high and scary, but I felt like we were flying for quite a long time. If I have the chance to go during the off-season, I would love to go again.

2人で参加しましたが、参加者が私たちを含め2組しかおらずのんびり楽しかったです。
ガイドさんももう一組のお客さんも外国人で日本語が喋れない人たちでしたが、簡単な英語がわかれば全然問題ありません。
人が少ない分、メインのパラセイリングものんびり出来ていたような気がします。高くて怖かったけど、結構長時間飛べていた気がします。
オフシーズンにいくことがあれば、また行ってみたいです。

I experienced the 120m. Even as someone with acrophobia, I had no issues being over the ocean. The staff were friendly and kind. I think it's a memorable activity. I recommend it.

120mを体験しました。高所恐怖症の私でも海の上だと問題ありませんでした。スタッフの方々も気さくに親切にしてくれます。記憶に残るアクティビティだと思います。お勧めです

The pickup to the hotel was earlier than I expected, which left me with a long wait at the airport. I think it's better to have an early pickup rather than risk being late in case of any irregularities, so I guess it's just how it is...

I will definitely use this service again for a more comfortable travel experience next time.

ホテルへの迎えが思ったより早く、空港での待ち時間が長く時間をもてあましました。時間ぎりぎりの迎えよりは、何かのイレギュラーがあった場合の事を考えての事だと思いますので、まあまあこんなものかなと、、、

次回も大変楽に移動できるので利用します

I made a reservation here after checking the weather on a nice day just in case. The weather was good and the waves were calm, which was great. Although they didn't speak Japanese, it wasn't a problem.

あらかじめ、天気の良い日を一応確認してからこちらで予約しました。天気も良く波も穏やかでよかったです。日本語は通じませんが、問題は無かったです。

The pickup for my return was more than 10 minutes late, and since the reservation confirmation stated to "please contact us" in such cases, I was quite anxious about whether I should reach out. I was asked for the name of the airline I was using for my return, and they dropped me off in front of the check-in counter for "domestic" flights instead of "international." There were many people, and it took a considerable amount of time to complete the procedures, which made me anxious again. Looking back, there wasn't really any time to spare before the flight departure. (I arrived at the airport just under two hours before departure, and check-in and immigration took quite a bit of time; if I had hesitated even a little, it would have been critical.)

帰りの迎えが10分以上遅れてきて、そういった場合は「連絡をしてください」と予約確認票にあったので連絡すべきか、結構焦りました。帰りの利用航空会社名を聞かれ、その前で降ろしてくれたんですが、「インターナショナル」ではなく「アメリカ国内」用のチェックインカウンター前で、人も多く手続完了するのに時間が掛かり、またまた焦りました。飛行機の出発まで、思えば時間的な余裕などなかったです。（空港着いたのが出発約２時間弱前、チェックイン、出国審査など結構時間がかかり、ちょっと迷ってたら命とりぐらいの時間でした）

Certainly, I had some anxiety since the driver didn't speak Japanese. However, overall, it felt like this is how things are. There were no particular issues, and it was good.

確かに、日本語が通じるドライバーではないので、若干の不安がありました。けれど、全体としてこういうものかといった感じでした。特に問題もなく良かったでした。

My first paddleboarding experience, I’m 60 and my wife is trying it for the first time. There was a brief lecture, but experience is what matters most. We had a lesson just for the two of us from a teacher who spoke broken Japanese, and then we headed out to the sea.

It was quite challenging to maintain balance. Even when I finally managed to stand, it was difficult to paddle and move forward. Surprisingly, my wife was able to stand up quite easily. I’m glad we had a kind teacher.

はじめてのパドルボード、私は60.妻は初めてのボード体験。簡単なレクチャーはありましたがとにかく経験が大事。カタコトの日本語の先生から二人だけでレッスンを受けて海へ。
なかなかバランスが難しい。やっとスタンド出来てもパドルで漕いで進むのが難しい。
妻は意外と簡単にスタンドアップ出来ました。
優しい先生で良かった。

Despite the last-minute reservation, I was grateful that they came to pick me up at the hotel. It's embarrassing to see Japanese people carrying their suitcases on public buses; that's prohibited. Let's stop doing that.

直前予約であったにもかかわらず、ホテルまで迎えに来てくれて助かりました。公共バスでスーツケース運んでいる日本の方々、それは禁止行為です。見ていてこちらが恥ずかしいので、やめましょう。

Haneda (late night) → Kona, Hawaii Island → Honolulu, Oahu
On the day of travel, if you have a layover, you will arrive in Honolulu in the evening.
In this case, shuttle buses from HIS and JTB are not in operation.
Roberts' shuttle bus is always very convenient.
There is a Roberts reception counter right in front of the baggage claim area, which is reassuring.
Staff wearing brightly colored shirts are bustling around.
Compared to other companies, the waiting time feels shorter, and it seems like you depart for Waikiki quickly.
It's very convenient.

羽田（深夜）→ハワイ島コナ→オアフ島ホノルル
当日、乗り継ぎの場合、夕方、ホノルル着。
この場合、HISやJTBのシャトルバスは運行されておりません。
いつも、ロバーツのシャトルバスがとても便利。
荷物受け取り場所の目の前に、ロバーツ受付カウンターもあり安心です。
目立つ色のシャツを着たスタッフが大勢、ウロチョロしています。
他社に比べて待ち時間が少なく、ワイキキへ出発するように感じています。
とても便利です。

I thought they might be loose with time, but they were right on schedule, and the staff was friendly, which was great. However, I was disappointed when I found a cheaper option on-site, even though I thought VELTRA was the most affordable.

時間にルーズなのかと思っていたが、キッチリ時間通り、スタッフもフランクでよかったです。
ただ、VELTRAが一番安いと思っていたのに現地でもっと安いのを見つけた時はがっかりでした。

It was disappointing that the instructor who was in charge seemed to favor my beautiful friend. My friend also noticed this and mentioned that the treatment felt unnatural. Even though it was my first time, for some reason, my friend was leading while I was left stranded in the middle of the ocean, being told to make my way back on my own, which made me anxious several times. ^^ There were also many photos of my friend. Since the service was inconsistent, I’m giving it a lower rating. I do not recommend it.

担当してくださった講師の先生は美人な友人に贔屓めだったのが残念。友人もそれには気付いていたようで対応が不自然だと言っていました。初めてなのになぜか友人だけリードして私だけ海の真ん中に取り残されて自力で来いと言われて不安になった事が何度も^^;写真も友人が多かったです。対応にムラがあるので星は少なめ。お勧めはしません。

Excellent crew made sure everyone was comfortable and also made sure everyone got to snorkel with the turtles.
Had a great time especially for the price it was a great value

I used the shuttle service from the airport to the hotel. After exiting the airport, I was smoothly guided to the shuttle bus, and there was no waiting time, so we departed promptly! I arrived at the hotel without any stress. The price was reasonable, and I will use it again.

空港からホテルまでの送迎にて利用しました
空港出口を出てからスムーズにシャトルバスまで案内され、
待ち時間もなくスムーズに出発！
何のストレスもなくホテルへ到着できました。
料金もリーズナブルでまた利用します。

While enjoying a Mai Tai, we slowly went sailing. There were more foreign participants than Japanese, and the atmosphere and vibe were truly American. If the weather is favorable, it will be the best sunset cruise, but even with a bit of cloud cover, the colors of the sky gradually changed, which was quite moving. Since you board directly from the beach barefoot, it's best to wear clothes that can get wet, and depending on the weather, I think a light jacket is necessary.

マイタイを飲みながら、ゆっくりとセーリングしていきます。
日本人より外国人の参加が多く、雰囲気、乗りは、まさにアメリカンです。
天気に恵まれれば最高なサンセットクルーズとなりますが、少々曇っていても、空の色が徐々に変わっていって、なかなか感動ものでした。
浜辺から裸足で直接乗船するので、濡れてもよい恰好で、天気によっては寒いので羽織ものは必要かと思います。

It's definitely geared towards tourists, but it's the perfect place to experience the vibe of Hawaii! The dinner buffet is also of very high quality!

がっつり観光客向けですが、ハワイの気分を味わうには最高です！ディナーブッフェもかなりクオリティーが高いです！

Swimming with turtles and sailing with dolphins was amazing! It felt like a great deal for the price. I participated in the morning session, and there were hardly any Japanese people, so it was a deep American tour.

カメと一緒に泳げ、イルカと一緒にセーリング出来て最高でした！
値段の割にかなりお得感があります。
午前中の時間帯に参加したのですが、日本人がほとんどいなくてディープなアメリカンなツアーでした

When I go to Hawaii, I always feel like I have to see this show... I've watched it about 4 to 5 times, but I think the structure wasn't as good as before? It seemed like they focused too much on hula dancing, which diminished the fun of the traditional impersonation show. The person who resembles Elvis, who always performs, is stable, but compared to the impersonators I've seen before like Steven Tyler and Celine Dion, I felt a bit disappointed with the others. However, since different performers come out each time, I think I will go again.

ハワイに行ったら必ず…という感じで、４～５回は観ていますが、構成が今までで一番良くなかったような？
フラダンスを押し出し過ぎて、従来のモノマネショーの楽しさが半減していた気がします。
いつも出ているエルビスに似ている方は安定していますが、他は今まで見たスティーヴン・タイラー、セリーヌ・ディオン等のモノマネの方と比べて、ちょっと残念だった気がしました。
でも毎回出てくる方が違うので、また行くと思いますが。

I was picked up on time for the early morning transfer. I didn't have to worry about tipping, and even though I was using a domestic flight, they still provided a proper send-off.

早朝の送迎、時間通りにピックアップしてもらえました。
チップの心配もなく国内線利用でしたが利用口まだきちんと送ってくれました。