All Reviews for Search by check-in location

The pickup was almost on time, but due to the large number of passengers and the many hotels for pickups, it took over an hour to arrive at the airport after boarding. In the end, we were dropped off at a different Air location, past the intended drop-off point. Although there were many people getting off, those who were visiting Hawaii for the first time seemed anxious. It felt like I had asked which Air we were getting off at when I boarded. I was a bit disappointed on the way back.

ほぼ時間通りのお迎えでしたが、乗り込みの人数の多さとピックアップのホテルの多さで空港に到着するまで、乗り混んでから1時間を過ぎました。
挙げ句の果てに降ろすべき場所を過ぎて違うAirの場所に降ろされました。
一番下車した人達が多いのに、ハワイ初めての人達は不安そうでした。
乗った時に降りるAirを聞いたなずでしょ〜って感じでした。
ちょっと帰りはがっかりしました。

In the past, I used other shuttle services three times on this site, so I will share my thoughts for comparison. The price from Waikiki to the airport has been increasing year by year, going from $10 to $17 (for other companies), so I decided to try Roberts, which is a bit cheaper at $15.

Other shuttle services generally pick up only in the Waikiki area and get on the highway quickly, so while there is traffic, I think they are relatively fast (30-50 minutes). Roberts picks up in both the Waikiki and Ala Moana areas, and their pickup at each hotel is somewhat inefficient (in a way, they are friendly to those other than the users?), which caused a delay of about 20 minutes. Additionally, since there are many pickup locations, the cumulative delay resulted in it taking about 90 minutes.

Since it takes time for security checks at the airport, during busy times, there isn't much leeway, and it feels like you can't relax. The driver was a friendly woman, and she wasn't bad, but considering the price and service, I think other companies are much better. I don't think I will use it again next time.

　過去にこのサイトで、他社シャトルを３回利用しましたが比較として感想を記載します。
　ワイキキ→空港は年々価格上昇し、10USD→17USD(他社)になったので、少し安い15USDのロバーツを利用してみました。
　他社シャトルは、基本ワイキキ地区のみの混載ピックアップで高速に乗るので、渋滞はあるが比較的早い(30～50分)と思います。
　ロバーツは、ワイキキ地区+アラモアナ地区までピックアップを行い、各ホテルでのピックアップも手際が悪い(ある意味利用者以外に親切？)のもあり、ピックアップも20分程度遅れた上に、ピックアップ箇所が多いので、累積遅延となり、90分位掛かってしまった。
　空港でのセキュリティーチェック等に時間が掛かるので、混雑時は余裕が無くなってゆっくり出来ない感じです。
　ドライバーは気さくな女性で当たりは悪くないですが、価格と内容を考えると他社の方が全然良いと思います。
　次は利用しないと思います。
　

I waited for 5 minutes and then arrived. They helped carry my suitcase to the car in the rain. It was headed to Kona, but I didn't tell the driver, so we went around again. The driver kindly went around twice without making a fuss, which was very helpful. Thank you!

5分待って到着しました。雨の中スーツケースを車に運んでくださいました。コナ行きだったのですが運転手さんに言わなかったので、もう1周回ってもらいました。いやな顔せず2周回ってもらって助かりました。ありがとうございます。

The meeting location and time were not satisfactory as they were set for two hours before the departure of the return flight, which was not at the hotel where I was staying. I expressed my concerns and requested a change. I received two emails regarding the changes, but one of them stated that the meeting location had not been changed. At this point, I expressed my considerable anxiety and dissatisfaction via email, and I received a polite response.

I believe there may be traffic issues on the day, but it took an hour to get to the airport, and the shuttle bus hit a wall in the parking lot.

I do not recommend this service.

集合場所､時間が宿泊ホテルでない帰国便出発2時間前で納得いく内容ではなかった為希望を伝え変更お願いしました。
変更された内容のメールが2通来ましたが内1通は集合場所が変更されていないメールでした。
この時点でかなり不安と不満の旨メールしたところ丁寧な返答メールがきました。
当日は交通事情もあると思いますが空港まで1時間、送迎バスは駐車場内の壁にぶつけていました。

おすすめはしません。

They arrived on time for the hotel pickup. They also kindly announced the boarding order of the airline multiple times, so there was no confusion. I would like to use their services again.

ホテルのpickup時間にOntimeで来てくれました。
航空会社の停止順も丁寧に何度もアナウンスしてくれて、迷うことはありません。また利用したいと思います。

I used the service from the local terminal, and there was a counter at the baggage claim, so I was able to use it without getting lost. The driver was friendly, which made me feel very safe. I had two pieces of luggage: a golf bag and a suitcase, but it was very nice that I could use the service without any additional fees. I would like to use it again.

ローカルターミナルからの利用でしたが、バゲッジクレームのところにカウンターがあり、迷わずに利用する事ができました。
運転手さんも気さくな人で、とても安心できます。私はゴルフ バックとsuitcaseの２つの荷物が有りましたが、追加料金なく利用できるのはとてもありがたいです。
また利用したいと思います。

You can communicate in broken English. The English-speaking driver wrapped a corset over his aloha shirt at the waist, put on gloves, and efficiently loaded everyone's luggage. Since the translation device's Wi-Fi wouldn't connect, I used a translation app on my tablet and pronounced the destination change, and he immediately said, "Ok!" and took me to my destination via the shortest route. I was in a hurry, so it was a great help.

片言の英語で通じます。英語ドライバーが腰にアロハシャツの上からコルセットを巻いて、手にグローブをはめて、テキパキ皆の荷物を運び入れてくれました。 翻訳機のwihiが立ち上がらないので、タブレットの翻訳アプリと言葉で発音しながら行き先の変更を伝えたら「Ok！」と言って真っ先に最短で連れて行ってくれました。急いでいたので助かりました。

On the last day, I participated in a sightseeing tour, and I was scheduled to be picked up four hours before my flight. However, I thought that was too early, so I joined the tour as planned. Since the final drop-off was at 1:30 PM, I asked to be dropped off first, saying, "Today is my departure day, so I need to be delivered by 1:30 PM." I was the first to be dropped off, and after using the restroom, I made it to the shuttle with plenty of time to spare. After picking up a few more people, we arrived at the airport, and I was able to board the plane about 50 minutes before the flight time without wasting much time.

最終日に観光ツアーに参加していて、フライト時間の4時間前にピックアップになっていたのですが、さすがに4時間前は早すぎると思って、予定通りツアーに参加して、最終の送りが13時半になっていたので、「今日が帰る日だから13時半には間に合うように送り届けて欲しい」と言って、一番最初に送り届けてもらって、トイレもして余裕でシャトルに間に合いました。 それから何人かピックアップしてから空港に着いて、余り無駄な時間もなくフライト時間の50分位前には飛行機に乗れました。

It was a shared ride, but it was very good. The reception was easy to find, and they guided me politely. I will use it again next time. The bus was quite empty, and I enjoyed the ride.

乗合ですがとても良かったです。受付もすぐにわかり丁寧に案内してくれました、次回も利用します。結構空いていてバスを楽しめました。

I requested lessons for my 8-year-old son and 10-year-old daughter. I thought they wouldn't understand English, but they actually communicated quite well! In fact, they really tried hard! As a result, the kids came back loving their instructor!

Of course, they were able to ride the waves from the very first try. (I wonder if it's because kids don't have a fear of it?) After riding the waves, they had to paddle back out on their own, but perhaps because they were kids or because it was a private lesson, the instructor came to meet them in the shallow water, helped them with their feet, and paddled them back out, which made it super easy for them. The paddling can be tough...

If your kids want to try it, it's definitely an activity worth letting them do!

By the way, after doing various activities like swimming with dolphins, sharks, and at Wet 'n' Wild, when I asked them what they wanted to do again, both of them immediately said surfing, so we did it again on the last day!

They also took photos, which you can buy later! Credit cards are accepted!

There are videos as well, so I highly recommend it!

子どもたち　8歳男の子　10歳女の子のレッスンをお願いしました。
英語わからないけど・・と思ったけど　結構通じます！
というか　頑張ってくれます！！
なので　子どもたちは　インストラクターの先生のことが　大好きになって
帰ってきました！！
もちろん波には　余裕で1本目から乗れました。（子どもは恐怖心がないから　いいのかな？）
波にのったあと　パドルで沖へまた　自分で漕いでいくのですが
子どもだったからか、プライベートだったからか　浅瀬まで迎えに来てくれて
足に挟んで　インストラクターさんがパドルで沖までつれていってくれたので
めちゃめちゃ　楽だったと思います。
パドルがきついので・・。

もし　子どもがやりたがったら　やらせるべき　アクティビティです！

ちなみに　イルカ、サメ、天国の海、ウェット＆ワイルドなど　いろんなアクティビティをやって　何をもう1回やりたい？って聞いたら
2人とも迷わずサーフィンだったので　最終日に　おかわりしました！

写真も撮ってくれて　あとで買うこともできます！カード可！

動画もあるので　是非おすすめです！

It was our first time surfing, and the kids took private lessons while my husband and I opted for semi-private lessons.

Since it was semi-private, there was one instructor for two people, and it was definitely the right choice!

Everyone was able to ride the waves, but the number of rides was different! I recommend the semi-private option because in a mixed group, there are several people. The instructors choose good waves and help push you, so the support is really great.

I truly believe that anyone from children to the elderly can stand on the board here.

Also, you can buy photos later. They also have videos, and they take them very well, so I highly recommend it!

サーフィンは初めてで、子ども達はプライベートレッスン、私たち夫婦は　セミプライベートで　お願いしました。

セミなので　2人にたいして1人のインストラクター
こちらにして正解でした！！

皆さん波には乗れていましたが、乗った数が違います！
混合だと　数名いるので　セミをおすすめします！
良い波を選んでくれたり、押してくれたりと　すごく手厚いです。

ここは　本当に子どもからお年寄りまで　必ず板の上に立てると思います。

そして　写真をのちほど買えます。動画もあって　とても上手に撮ってくれるので　おすすめです！

I took a lesson for two hours starting at 3 PM.

I was a bit anxious because I'm not good at English, but the staff member, who has a Japanese wife, was fluent in Japanese, so the pre-lesson explanation in the office was completely fine.

Once we moved to the beach, the stretching and orientation were explained only in English, but I was able to understand it somewhat through gestures.

I think the actual time we got to experience surfing was around 60 to 90 minutes (it's a bit vague since I wasn't wearing a watch...).

The staff member pushed the board at just the right moment, so I was able to stand up properly!

They let me use a long board, so even though it was my first experience, I was able to stand up relatively easily.

At first, we took turns one by one, but as we got used to it, they allowed us to stand together in pairs, and I appreciated the thoughtfulness of the staff!

15時から2時間のレッスンを受けました。

英語が苦手なので不安もありましたが、日本人の奥さんをもつスタッフの方は日本語が堪能で、オフィスでの事前説明は全く問題ありませんでした。

ビーチに移動してからのストレッチやオリエンテーションは英語のみの説明でしたが、身振りでなんとなく理解できました。

実際にサーフィンを体験できた時間は60～90分くらいだったと思います（時計してなかったので曖昧ですが…）

スタッフの方がタイミングよくボードを押してくれたので、ちゃんと立つことができました！

長いボードを使わせてくれたので、初体験でしたが割りと簡単に立つことができました。

はじめは１人ずつ順番にやりましたが、慣れてきたらペアで一緒に立たせてくれたりと、スタッフの方の気遣いが嬉しかったです！

Since my flight arrived in Honolulu in the morning, I dropped off my luggage at Roberts in Ala Moana and first had a burger brunch at Jack in the Box. I also bought a six-pack of macadamia chocolates for souvenirs at the Don Quijote on the mountain side, and then headed to my hotel in Waikiki in time for check-in.

I was able to make effective use of my time compared to going straight to Waikiki, and I received a shopping bag at the lounge, which helped save both time and costs.

ホノルル朝着の飛行機だったので、アラモアナのロバーツに荷物を預けて先ずはJACK IN THE BOXでハンバーガーのブランチ、山側のドンキでお土産用のマカダミアチョコ六個パック等を購入、チェックインの時間に合わせてワイキキのホテルへ。
ワイキキ直行より時間を有効に使う事ができ、ラウンジでショッピングバッグもいただき、時間とコストのセーブになりました。

The reception was very courteous, and they listened carefully to my requests before the treatment, which made me feel very comfortable. My daughter felt so good that she ended up falling asleep during the session. I had severe tension in my back, and I felt a bit sorry for the therapist, but after a few days, the tension eased, and thanks to that, my headaches disappeared. Next time, I would like to request a longer session.

　受付からも丁寧に対応いただき、また 施術前に細かく要望を聞いて下さったので、とても気持ち良かったです。娘は 気持ち良すぎて、途中寝てしまったそうです。
　私は 背中の凝りがひどく、セラピストの方には申し訳ないくらいでしたが、施術後数日経つと、今までのコリがほぐれ お陰様で 頭痛もなくなりました。
　次回は もう少し長い時間でお願いしたいと思っております。

I participated with a friend. Our group included four pairs (two from Japan and two from overseas), totaling 12 participants. The person in charge of us did not speak Japanese, and we were only given a notice written in Japanese, but as long as you read it properly, there are no issues (it includes precautions for parasailing and landing methods).

The parasailing lasted about 5 to 10 minutes each time, and I was very satisfied! Right in front of us was Diamond Head, and below was the deep blue sea; it felt like we were gracefully flying alongside airplanes. At first, the height was surprising, but it wasn't scary at all, and it felt quite relaxing. However! The real activity felt like it was on the boat, as it rocked quite a bit! The life jackets are only worn during parasailing, so if you're not holding onto the railing, you might seriously feel like you're going to be thrown off. The women in our group screamed! We took motion sickness medication, so we were fine, but four people ended up getting seasick.

I think the waiting time on the boat depends on the number of participants, and since we were facing backward to watch those parasailing, along with the wave height, it contributed to the motion sickness. I strongly recommend taking motion sickness medication in advance if you're prone to it, but overall, I’m glad I participated!

友人と参加しました。私たちのグループ含め4組(日本、海外各2組)12名の参加でした。
私たちを担当してくださった方は日本語が出来ず、日本語が書かれた注意書きを渡されるのみですがちゃんと読んでいれば問題ないです(パラセーリング中の注意点や着陸方法等)。
1回につき5分から10分のパラセーリング、とても満足です☆目の前にダイアモンドヘッド、下は真っ青な海、飛行機が飛ぶ横を優雅に飛んでいる感じです。最初は高さにびっくりしますが全然怖くなくのんびりできる感じです。が！本当のアクティビティは船なんじゃないかというくらい揺れます！救命胴衣はパラセーリング中のみの着用のためそれ以外は手すりにつかまってないととばされると本気で思うぐらいです。私たち含めた女性陣は悲鳴です！私たちは酔い止めを飲んでたため無事でしたが4名の方が船酔いしてました。参加人数によって船での待機時間があること、パラセーリングしてる方を見てるためずっと後ろ向きなこと、波の高さが要因だと思いますので酔いやすい方は事前の酔い止めを強くおすすめしますが、総合的に参加してよかったです！

I used it from the hotel to the airport. It was about 10 minutes late, but they arrived safely. It was helpful that they dropped me off near the check-in counter of the airline I was using. Since it takes a bit longer on regular roads, it's recommended because it's affordable.

ホテルから空港まで利用しました。
予定時間より10分位遅れましたが無事に迎えが来ました。
利用航空会社のチェックインカウンター付近まで送ってくれるので助かりました。
一般道で向かうので少し時間はかかりますが安いのでおすすめです。

There were four groups including us, and everyone except us was from abroad, but the atmosphere on the boat was really nice! There were two foreign staff members who spoke only basic Japanese, giving instructions and asking if we were having fun, but they were very cheerful! I didn't get seasick, but if you're worried about seasickness, it might be a good idea to bring some motion sickness medication!

Parasailing was a bit scary, but it felt amazing, and it was so much fun to see everything from up high!!! They checked with us about taking photos when it was our turn, and they were also filming with a GoPro. I saw that the group before me had some great shots, so I decided to purchase the photos they took of us! This also became a wonderful memory!

I'm really glad we chose to go up to 150 meters! If I come back to Hawaii, I definitely want to go parasailing again!

私たち含め4組おり、自分たち以外は外国の方でしたが、船での雰囲気もとても良かったです！
外国のスタッフさんが2人で日本語は最低限の指示や楽しかった？などでしたがとても陽気な方でした！私は酔いませんでしたが、船酔いが不安な方は酔い止めを持っていくと良いかもしれません！
パラセーリングは、少し怖かったですがとっても気持ちよく、色んなところを見渡すことがてきものすごく楽しかったです！！！
自分達の番のときに写真を撮るかどうかを確認してくれて、GoProでも撮っていましたが、私の前のグールプが撮ってもらっていて良さそうだったので撮ってもらった物を購入しました！これも良い思い出になりました！
150mにして良かったなと思います！
またハワイに来ることがあれば、絶対にパラセーリングをやりたと思います！

It was very beautiful and moving. The waves were high and it felt like an attraction. The staff's consideration was also very good, and we were able to enjoy ourselves with peace of mind. I want to experience it again on my next trip to Hawaii.

とても、綺麗で感動した。波が高くてアトラクションみたいでした。スタッフさんの気遣いもとても良くて私たちは、安心して楽しめました。次のハワイでもまた体験したいです。

I thought I would see a lot of fish and turtles since it was a submarine experience, but I might have had too high expectations. Since it's in nature, I think timing plays a role as well. The price is a bit high too. The staff was very enthusiastic and made it enjoyable.

潜水艦ということで、個人的に沢山の魚や亀がみれるとおもったが、期待しすぎていた。自然の中なので、タイミングもあると思います。値段も高いかな。スタッフさんはとても盛り上げてくれました。

The timely pick-up was a great help! Additionally, the driver asked each passenger about their airline and dropped us off close to the respective check-in locations, which was very helpful! I also noticed that Roberts Hawaii shuttle buses were frequently running in Hawaii, and it was reassuring to see so many people using them!

時間通りの送迎で助かりました！また、運転手さんがそれぞれのお客さんが使う航空会社を尋ね、各航空会社の手続き場所に近いところまでそれぞれ送ってくれて助かりました！また、ハワイではロバーツハワイの送迎車がよく走っており、使用している人が多いことがわかり安心しました！

It was convenient to quickly check the meeting place and time through the app! Also, since most of the other customers on the shuttle were Japanese, I felt安心して乗ることができました!

アプリでバウチャーがすぐ確認できたので集合場所や時間を簡単に確認でき便利でした！また、送迎車に乗っていた他のお客様さんはほとんど日本人だったため安心して乗ることができました！

At Honolulu Airport, there were staff members in an easily recognizable location where the shuttle buses from various companies pick up passengers, so I was able to board the shuttle without any confusion! Since there were staff members who spoke Japanese, I didn't have any issues!

ホノルル空港で各社送迎バスが迎えに来るところに行くとすぐわかりやすいところにスタッフがいて迷うことなく送迎車に乗ることができました！日本語ができるスタッフがいたため困ることはなかったです！

The shuttle bus arrived on time, and the driver helped with loading and unloading heavy luggage, which was a great help!

時間通りに送迎バスが到着し、重いトランクケースなど荷物の乗り下ろしも運転手の方がやってくださり助かりました！

My friend and I went on this together and it was the first time for both of us on a submarine! It was really neat getting to see the airplane and ships that were down there as well as getting the chance to see about 4 sea turtles and even a small shark! The crew was very nice and professional and we had a great time.

I went to the meeting place and waited for 10 minutes past the scheduled time, but the shuttle did not arrive. Even when I called, they spoke rapidly in English, and I couldn't understand anything. In the end, I waited for an hour, and then I received a call from Veltra, who made excuses about traffic congestion. It was a disaster. Being in a foreign country, I can tolerate some things, but this was a complete no-show.

集合場所に行き集合時間の10分待っても送迎が来ません。こちらから電話しても英語でペラペラ言って何もわからず結局１時間待ってベルトラから電話があり車が渋滞してるなどの言い訳けをし災厄でした。外国なのである程度は我慢ができますが、完全のすっぽかしです

Waiting at the hotel entrance for our return home, the bus arrived about 8 minutes late. The staff came down, called out names of Westerners, guided a couple onto the bus, and placed their suitcases in the cargo room before heading to the driver's seat. Since the name was Roberts, I hurriedly asked the driver about our pickup. He checked the name on his tablet, loaded our luggage, and we set off. I almost got left behind because I was distracted.

帰国のためホテル玄関で待機
8分ほど遅れてバスが到着
降りてきたスタッフ、欧米人の名前を呼び、夫婦をバスへ案内してスーツケースをカーゴルームへいれ、運転席へ
ロバーツだったので、慌てて運転手さんに自分たちのピックアップを聞きました。
タブレットで名前を確認し、荷物を載せて出発しました。よそ見してたら置いていかれるところだった。

The area we watched from was right in front, so it was breathtaking! There was also a menu where guests could dance hula together, and since it was a song I was currently learning, I happily participated in the dance.

観たエリアも正面だったので、圧巻でした！ ゲストと一緒にフラを踊るメニューもあり、ちょうど習っている曲だったので、楽しく踊りに参加しました。

My friend and I went one night when she was in town visiting and had such an amazing time! The boat is very nice and spacious and we loved having the net lounge seating to hang out on. The crew was awesome and continued to walk around the whole time checking on guests to see if they needed anything. You get an awesome view of Diamond Head as well as an amazing sunset view, I would definitely recommend!

It's helpful that each person can bring up to two suitcases. I'm staying at Hilton Hawaiian Village, but in the past, it was a quick trip from Ala Moana to Hilton, while recently I've been arriving last. I haven't requested an early check-in, so there are no particular issues. The uniform fare is reassuring.

スーツケース１名２個までOKなので助かります。
泊りはヒルトンハワイビレッジですが、以前はアラモアナからヒルトンですぐでしたがココ数回は一番最後の到着です。
アーリーチェックインお願いしていないので特に問題はありません
一律の運賃なので、安心です

The weather was nice, and I was able to see a beautiful sunset! I rode a boat for the first time in Hawaii! It became the best memory with my friends.

天気も良くて、綺麗にサンセットがみれました！ハワイではじめて船に乗りました！友達との最高の思い出になりました。