All Reviews for Family & Accessible Travel

We are a family of 4 with a infant. Snorkeling was not an option but we wanted to see marine life. The boat was great, captain took the boat out gently; no turbulence, baby was happy. We got to see dolphins, turtles and schools of fish

took my 9 year old granddaughter up with me... this was a thrill and 1/2 !!
one more item i can check off my bucket list.
these two guys that took us out were just Awesome

From start to finish the service was great ! Loved the back stage tour with Gavin ! Our server was great very personable and answered questions we had regarding the area! All of the performers were great! Elvis was one of my favourite, loved when he went through the crowd and sang to the audience and gave scarves to the women in the crowd. The dancers were very good! There were 2 dancers in particular that really kept me captivated, their smiles and enthusiasm made me want to get up and dance with them. I would highly recommend this show to anyone . The food was okay. I found the food a little salty and my the steak was under done, but the rest of the tables was done fine, doing the entire package made it fun to get an inside look at what happens behind the scenes. Thoroughly enjoyable !

The large windows made it very easy to see, which was great. Those who participated in the normal submarine mentioned that the windows were small, and they had to lean in to look out. However, I think it was just luck, as I didn't encounter any dolphins or turtles. Inside the submarine, it was very cold, so I used a hoodie and a shawl. The monotony and the cold made me feel sleepy in the second half. Since I rarely get to go diving, I think it was a unique experience.

大きな窓だったので、とても見やすくて良かったです。ノーマルサブマアリンに参加した方は、窓が小さくてかがみこむようにして眺めてたと話していました。ただ、やっぱり運だと思いましたが、イルカやカメには出会えませんでした。潜水艦の中はとても寒くてパーカーとストールを使いました。淡々としているのと寒さで後半は眠くなってしまいました。めったに潜水なんてできないので、珍しい体験にはなったと思います。

It was difficult to find the group exit desk upon arrival. The woman in charge was kind, but we had to wait a little until the bus arrived. Overall, we arrived at the hotel without major complaints, but everyone was exhausted from the congestion at immigration. That definitely needs improvement.

到着して団体出口のデスクがわかりずらいです。
担当の女性の方は親切でしたが、バスが到着するまで、少し待ちました。まあ大きな不満なくホテルに到着しましたが、イミグレの混み方にみんな疲れ切ってましたね。そちらの改善が必要ですねー(^ ^)

I participated on my first day in Hawaii.

First, the meal and the show are held in separate locations. It starts with a buffet meal. There was plenty of time, so I could enjoy it at my own pace without rushing. As for the meal… well, it was average. The taste was pleasantly ordinary. It wasn't bad, but it wasn't impressively delicious either. It was enjoyable enough.

The female guide was very kind and provided excellent service with a lot of humor.

The show itself wasn't large-scale, but it was enjoyable both musically and visually.

Before the show started, I felt the need to go to the restroom, and a staff member (who I later found out was one of the main dancers!) kindly assisted me all the way to the restroom.

ハワイ初日で参加しました。

まず、お食事とショーは別の場所で行われます。
最初にビュッフェのお食事から始まります。
時間もたっぷり設けられていてあわてずゆっくり自分のペースで頂くことができました。
お食事の内容は…う～ん。普通です。お味は普通に美味しい。不味くはないけど、感動するほどの美味でもない。普通に楽しめる程度です。

案内係りの女性もとても親切でユーモア溢れる素晴らしい接客です。

ショー自体も決して大規模ではありませんが
音楽、視覚的にも楽しめました。

ショーが始まる前にお手洗いに行きたくなったのですが、スタッフの方が（あとでわかったのですがメインで登場するダンサーの一人でした！）お手洗いの前にまでアシストしていただいたり、とても親切です。

At 63 years old, I was anxious about trying outrigger canoeing for the first time, but it was an amazing experience. I encourage everyone to give it a try. Make it a wonderful memory in Waikiki, Hawaii.

６３歳にして初めてのアウトリガーカヌー実際不安がありましたが最高の気持ちよさでした。
皆さん是非挑戦して下さい。ハワイ・ワイキキの素敵な思い出にして下さい。

This time, we participated with five family members in the standard seating. I heard that there was a lei service, so I was ready to take photos when receiving the lei at the entrance, but we did not receive any leis and were processed in a conveyor-belt manner.

When we took our seats, the order for going to the buffet was prioritized for those at tables that received leis, and we had to wait for a while. Those who did not receive leis and did not understand the language were allowed to go without any warning, while those who understood the language were subjected to derogatory remarks.

Only those at the lei tables were allowed to participate in the show. I felt a sense of discrimination throughout. I thought that if I had known this, it might have been better to arrange for seats where we could receive leis (priority seating), but I also believe I would have felt uncomfortable in the opposite situation.

Next time, I would definitely like to choose the Polynesian or sunset cruising show.

今回スタンダードシートで家族５人で参加しました。
内容詳細にはシェルレイのサービスがあるとのことで、入り口で配られているレイを受ける時に写真で撮影しようとスタンバイしていましたが、私たちにはレイのプレゼントはなく、流れ作業的に進まされました。
席についても、ビュッフェの食事を取りに行く順番がレイを貰ったテーブルの人優先で、しばらく待機させられ、言葉のわからないレイを貰っていない人たちが行っても注意はなく、言葉のわかる人たちからは中傷の声が上がっていました。
ショーに参加する観客もレイの席の人のみ。ことごとく差別を感じました。
こんなことなら少々料金が高くても、レイのもらえる席（優先席）を手配したらよかったのかと思いましたが、逆の立場でも嫌な思いをしたと思います。
次回は是非ポリネシアンか夕日のクルージングのショーにしたいと思います。

This cruise was a fantastic way to end our holiday! The Staff were lovely and the boat was clean & comfortable. We had a great time :)

It was an 11-passenger shuttle.
The passengers were from various nationalities, but we were at full capacity.
Thanks to that, we arrived at the hotel as scheduled.

１１人乗り送迎車でした。
国籍豊かな乗客でしたが、定員乗車です。
お蔭様で予定通りにホテルに到着しました。

I applied alone, but I was able to participate enjoyably. I flew with a pair of other women, and the view from the sky was wonderful. Thank you very much.

一人で申し込みましたが、楽しく参加できました。
他の女性２人組と一緒に３人で飛び、空からの景色は素晴らしかったです。
ありがとうございました。

If you provide your flight number and the hotel where you are staying, they will come to pick you up accordingly, so you don't need to decide on a time yourself. It's convenient and reassuring.

便名，宿泊ホテルを連絡すれば、それに合わせて迎えに来てくれるので、自分で時間を決める必要がなく、楽でもあり、安心です。

I go to Honolulu every year, and since last year, I've been using their shuttle service to the hotel. There were no issues with the contact at the airport, and the wait time for the shuttle bus was short, so I am satisfied.

ホノルルへは、毎年行っていますが、昨年からホテルへの送迎に使っています。空港でのコンタクトも問題なく、シャトルバスの待ち時間も短いので、満足しています。

Had a blast w/ the best crew on board! Very friendly, professional, and fun. They made sure my kids were comfortable and safe. Would cone back again

I used this service for my friend. There was a slight delay, but that’s just Hawaiian time (laughs). According to my friend, it was neither good nor bad (laughs). Since it was a hotel near the zoo, it seems they were one of the first pickups. After that, they went around to a few other hotels, but there wasn’t any particular crowd, and they arrived at the airport without any issues. Just like me, I’d like to recommend it to my friend as well.

私のお友達のために利用しました。若干の遅れはありましたが、そこはハワイ時間で(笑)
お友達いわく、可もなく不可もなく(笑)
動物園近くのホテルだったため、最初の方の迎えだったようです。そのあと何軒かのホテルをまわったようですが、特に混みあうこともなく空港へ着いたとのことでした。私同様、お友達にもご紹介したいです。

I missed the bus at the meeting time and was really anxious. When I called, they assisted me in Japanese and quickly arranged another bus for me. They were very kind, and I appreciated it.

待ち合わせ時間にバスに乗れず、すごく焦りました。電話すると日本語で対応していただき、すぐ違うバスを手配していただけました。とても親切で良かったです。

After getting off, I was able to go straight to the boarding area without getting lost, and the staff were kind and helpful. I would like to use this service again next time! Thank you!

降りてから迷わず乗り場まで行け、案内の方も親切で良かったです。次もお願いしたいと思います！ありがとうございました！

The price was a bit high, but I decided to go for the "Green Room" tour. Whether it was worth the price is debatable, but it was a valuable experience to be guided and explained by a friendly manager through the backstage, which I would never normally get to see. Plus, I got to watch the show from a good seat, and since it's something you rarely get to do, I felt it was worth it for me. The show itself was quite impressive, and I think the structure was well done. I really enjoyed it. The food was also quite tasty.

ちょっと値段が高かったですが、思い切って「グリーンルーム」ツアーに申し込みました。価格ほどの価値があったかどうかは微妙でしたが、普段は絶対にのぞき見ることのないステージ裏を、フレンドリーなマネジャーが丁寧に案内、説明してくれるのは貴重な体験でしたし、良い席でショーも観られるし、滅多に出来ないことなので、私にとっては行って良かったです。ショー自体は、なかなか迫力も有り、また構成もよくできていると思います。とても楽しめました。お料理もまま美味しかったですよ。

The parachute was very colorful in the photos and other tours, but ours was mostly white with a large skull on it. I think some people might like skulls, but I was a bit disappointed because I was expecting something colorful. Also, I signed up for the 150m, but it felt like the height was the same as the 120m. It seemed like the time was a bit longer compared to others, so I wondered if that was to make up for the price difference. The parasailing itself was as expected and fun. The handsome staff took a lot of photos, but $30 is expensive!

写真であったり他のツアーではとてもカラフルなパラシュート(？)でしたが、私たちのツアーのものは殆ど白で大きくドクロが書かれていました。ドクロが好きな方もあるとは思いますが、私はカラフルなものを期待していったので少しガッカリでした。また、150mを申し込んだのですが120mの方と高さは変わらなかった気がします。時間的には他の方に比べて少し長めだったので、それで差額を補充されたのでは？と思いました。パラセーリング自体は期待通りで楽しくはありました。イケメンのお兄さんが沢山写真を撮ってくれましたが、30＄は高い！

My first parasailing experience was amazing! I was able to enjoy the beautiful sea and scenery from above, and it was truly a great experience! I'm really glad I signed up for it!

I originally booked for a height of 150m, but when I arrived at the hotel and saw the view from the tall buildings, I got nervous about the height and changed my reservation to 90m the day before. Despite the sudden change, they responded quickly, and I was able to have a fun time! I had no worries on the day of the activity, so I plan to request their services again for activities on my next trip! ^_^

はじめてのパラセーリングは綺麗な海と景色を空の上から眺めることができ、とっても良い経験になりました！！申し込んで本当に良かったと思いました！！
高さに関しては150mで予約しましたが、ホテルに着き高層ビルから景色を見た途端、高さにビビり前日に90mへの高さ変更をしました急な変更にも関わらず、迅速な対応をして下さり、楽しく過ごすことができました！！なにも不安なく、当日楽しむことができたので、また旅行でアクティビティをする際はこちらでお願いしようと思います！！^_^

The waiting area at the hotel was slightly different from the one mentioned when I arrived, which caused a bit of confusion, but other than that, I was able to get to the airport smoothly. I would like to use this service again.

ホテルの待っている場所が行きに言われた場所と少し違っていてバタバタしましたが、それ以外はスムーズに空港まで行けました。また利用したいと思います。

If you are coming from Japan, there are other services available, but when using flights from the United States or other airlines, it will be outside of service hours. Mr. Roberts, whom I often asked for help on the Big Island, is known for his flexibility. Additionally, they often use large buses, which are very comfortable. On the Big Island, the driver lent us a ukulele, and we sometimes played it on the way to the airport.

日本からの便であれば他のサービスもあるのですが、米国からの便やその他の航空会社を使用するときにはサービス時間外になります。
ハワイ島でもよくお願いしていたロバーツさんは融通性が良いのが特徴です。また大きいバスを使用するときが多くとても快適ですね。
ハワイ島では運転手の方のウクレレを貸していただき、空港まで弾いて遊ぶこともありました。

This was my second time surfing in Hawaii. This school was my first experience. There were about 10 people in each class, which was a bit on the larger side. There were three instructors. The instructors helped by pushing the boards at the right moments, so everyone was able to catch the waves. The girls found paddling to be quite challenging.

ハワイでサーフィンをするのは2回目でした。こちらのスクールは初めての体験でした。1クラス10人程度で人数は多めです。先生は3人でした。先生がタイミングよくボードを押してくれるのでみなさん、波に乗れていました。女子はパドリングが大変でした。

I participated in a discounted early morning tour. The tour was conducted by locals, so it was entirely in English, but they kept the atmosphere lively with simple jokes. We even got to see turtles when we went out to sea, and the three of us in the family all went parasailing at the same time!

朝早いツアーが割引になっていたので参加しました。
ツアー催行は現地の人なので完全英語でしたが、簡単な英語でジョーク等で場を盛り上げてくれました。
沖に出る時に亀も見れて、家族3人で一斉にパラセーリング飛ばしてくれました！

Since it was a shared ride, there was some waiting time, but it was smoother than I expected, which was great. There were other cheaper options available, but considering the possibility of delays from the flight coming from another country, I chose to use this service. I would like to use it again.

乗り合いなので、待ち時間はありましたが、思っていたよりスムーズでよかったです。他にもっと安いところもありましたが、他国からの飛行機だったため、遅延したときのことも考えて、こちらを利用しました。また利用したいです。

I participated in the early morning plan at 120 meters! They took photos and offered a service to purchase the data, which was really great. They took 75 pictures for us!

The breeze was pleasant, and it was fun to splash in the water!

By participating in the morning, I had free time from around noon, allowing me to spend the day efficiently! Thank you very much!

早朝プラン120メートルで参加しました！
写真を撮ってくれてデータを購入できるサービスもあってとってもよかったです♬７５枚も撮ってくれていました(*^ω^*)

風も気持ちよく、水にジャポンして楽しかったです！！

朝に参加することで昼前からも自由な時間ができ、効率よく一日過ごすことが出来ました！
ありがとうございました！

Another snorkeling tour I had booked was canceled the day before, and I was in a bit of a bind. I searched online just in case, and found a tour that I could join the next day, so I signed up. I thought it would be nice just to get on the boat and go snorkeling, but it turned out to be even better with drinks and cruising while listening to music. I had a great time. We were the only Japanese people there, but that also added to the overseas experience, which was nice.

別のシュノーケリングの付いた観光ツアーが、前日に中止になってしまい、困ってたところダメ元で検索したら翌日でも参加可能だったので申し込みました。ボートに乗れて、シュノーケリングできればいいやーて思ってましたが、それ以上にお酒も飲めて音楽を聴きながらのクルージングがあったので、すごく楽しかったです。日本人は私たちだけでしたが、それもまた海外気分を味わえてよかったです。

The Viking plan has incredibly attentive staff! The number of dishes is a bit limited, but the friendly staff makes it all fine! You can enjoy the show even if you don't know the songs! I'm glad I participated in the show. Even without food, the seating is the same unless you're in a VIP seat, so I think you can be satisfied just with the show.

バイキングのプランですがスタッフの気づかいがもの凄く良い！料理は数も少な目ですがフレンドリーなスタッフで問題なし！
ショーは曲を知らなくても楽しめます！参加してよかったって思えるショーでした。
料理なくても座る席はVIP席じゃない限り一緒なのでショーだけでも満足できると思います。

I used a shuttle from the airport to the beach that didn't require a reservation, but I was concerned about my return trip, so I booked Roberts Hawaii in advance. The reservation process was all in Japanese and very quick. The pickup was about five minutes late, but the shuttle had "Roberts Hawaii" written on it in large letters, so I recognized it right away. The driver was also very accommodating, and I would like to use their service again if the opportunity arises.

空港からビーチまでは予約の要らないシャトルを利用しましたが、帰りの足が不安だったので、事前にロバーツハワイを予約して行きました。予約は全て日本語対応でスピーディに行え、現地での迎えは予定時刻より５分程の遅れでしたが、シャトルの大きく『ロバーツハワイ』と書かれており、すぐに分かりました。運転手も対応が良く、また機会が有れば利用したいと思います。

As soon as we exited the group exit, there was a Roberts counter on the right side. After handing over the voucher, the staff guided us a little further away and said, "Please wait here." Before long, a bus arrived within just a few minutes. I thought it would be a small bus for the shuttle, but it turned out to be one of those familiar large Roberts buses. I was wondering if a few more people would join us, but it was just the two of us who got on, and we departed right away. I thought, "Is it really okay with just two people?" but thanks to that, we were able to enjoy a comfortable ride to our accommodation in Waikiki. The driver was also very pleasant, and since we are two seniors, we’ve been talking about wanting to use this service again next time.

団体出口を出るとすぐ右側にロバーツのカウンターがありました。
バウチャーを渡すとスタッフの人に少し離れたところに案内されて、此処でお待ちください
と言われ待っていると数分も経たない内にバスが来ました。
送迎なので小型のバスかと思っていたら、あの見慣れたロバーツの大型バスでした。
他にも何人か来るのかなと思っていたら、乗ったのは私たち2人だけですぐに出発
しました。え～二人でいいの～？と思いましたが、お陰様でゆったりとワイキキの
宿泊先まで送ってもらうことが出来ました。
ドライバーさんも感じが良くて、こちらはシニア二人、次回もお願いしたいねと
帰ってからも話しています。