All Reviews for Family & Accessible Travel

We participated as a family. My wife and child had their first snorkeling experience two days prior on another tour and enjoyed it, so we decided on this tour through Veltra, which offers both sailing and snorkeling. I don't speak English, but I thought I could manage if I understood the experiences shared by others. I couldn't fully understand the English of the woman at the beach reception or the crew on board, but they were very kind and helpful. When we dove into the sea, we saw four sea turtles swimming gracefully, and we were able to see tropical fish up close, including striped ones and yellow ones. The sailing after coming out of the water was also pleasant, with good weather and wind. It was great that my wife and child had learned the basics of snorkeling on another tour, but if it's your first time and you're going in without any preparation, it might be tough. I think it's better to research and understand beforehand. This tour offers good value for money, and since it starts in Waikiki, there's no wasted time. I think I will participate again next time.

家族で参加。妻と子は２日前に別のツアーでシュノーケリングを初めて体験し楽しかったのでVeltraで捜しセーリングもシュノーケリングも両方楽しめるこのツアーに決めました。私は英語は出来ませんが他の方の書いた体験談を理解しておけば何とかなると思います。ビーチの受付の女性の英語も乗船してからのクルーの英語も100%聴き取れませんでしたが親切に対応してくれます。海に潜ると海亀が４匹悠々と泳ぎ、魚も縞模様のものや黄色のもの等熱帯魚も近くで見れました。海から上がって来てからのセーリングも天気も風も良く気持ち良かったです。妻と子はシュノーケリングの基本を別のツアーで習っていたので良かったのですが丸っきり初めてでブッツケ本番ですとキツイかもしれません、ネットなどで調べて理解してから参加した方が良いと思います。コスパも良いしワイキキ集合で時間の無駄も無いこのツアーは次も参加すると思います。

I always use this service for round trips when I go to Oahu. This time, they arrived almost on time to pick me up. The drivers are all very kind. I will definitely use it again next time.

オアフに行く際はいつも往復で利用しています。今回もほぼ時間通り迎えに来ていただきました。運転手さんもみなさん優しい方ばかりです。
次回ももちろん利用します。

Since I arrived on a domestic flight in the evening, the shuttle service from the Japanese travel agency had already ended (I think it was until 2 PM?).

So, I asked Mr. Roberts for help.

I thought I would quickly go to pick up my suitcase, but the staff from Roberts was already calling my name loudly. (laughs)

If I had made a reservation, would I get a shell necklace? Just for the outbound trip, though. I received one in Kona as well. I don't need this, so I wish it could be cheaper by even a dollar.

We were picked up in order from the domestic & Hawaiian Airlines terminal to the international terminal. We waited until the van was full, so it took about 30 minutes until departure. If you're in a hurry, it's better to take a taxi.

The driver was a Japanese man. Mahalo!

国内線で夕方到着だったので、日本の旅行会社シャトルは既に終了(たしか14時までの到着だったかな？)

なのでロバーツさんにお願いしました

スーツケース受け取りにさっと行ったつもりでしたが、すでに私の名前を大声で呼ぶロバーツのスタッフ。笑

これ予約してたら貝殻のネックレスもらえるんですかね？
往路だけですが。
コナでもいただきました。
これいらないから１ドルでも安くしてほしいー

国内線&ハワイアン→国際線のターミナルへと順にピックアップ
満席になるまで待ったので出発まで30分はかかりました
急ぐ人はタクシーですね

運転手は日本人のおっちゃんでした。
マハロ！

We participated as a family of five, and my second-grade grandson was very satisfied with the many fish he caught. Most of them were various types of flatfish, but we also caught some juvenile GTs and triggerfish. Additionally, while moving to different fishing spots, dolphins swam under our boat, and we even saw flying fish. I would like to sign up again when we come to Hawaii.

家族5人で参加して小２の孫もいっぱい釣って満足していました。ほとんどカワハギの種類多数でしたが、GTの子供やハリセンボンも釣れていました。それに釣り場の移動中にイルカが船の下を通ったり、トビウオにもお目にかかりました。またハワイに来たときは申し込みたいです。

This is quite large. If you don't speak English, you might not realize that the nuances can completely change the facts, and you may end up speaking broken English. With Robert & Hawaii's Japanese staff, they calculate the departure flight and specify the arrival time for you. This allows you to use your time effectively and arrive at the airport without rushing. I used it both on the way there and back, and I found the quality to be such that I would want to use it again next time.

これが結構でかいです。
英語喋らない方だと、ニュアンスでガラリと事実が変わってしまうことに気づかず、カタコトの英語しゃべってしまうので。ロバート＆ハワイの日本語のスタッフだと、出発便を逆算して到着時間の指定をしてくれます。そのため、有効に時間を使う事ができ、慌てる事なく空港に到着出来ます。行きも帰りも使いましたが、次回も使いたいと思えるクオリティでした。

We boarded the Holokai Catamaran and quickly arrived at a point where we could see the beachside hotels of Waikiki. During the ride, we received explanations in English and were given life jackets. When I asked if wearing a life jacket was mandatory, I was told it wasn't required, but it was at our own risk. There was no worry about not seeing sea turtles, as they were coming up to the surface to breathe all around us. There was also a tour company nearby doing scuba diving. One slight disappointment was that there weren't many colorful tropical fish or coral at this point. However, there was plenty of time to enjoy snorkeling. After getting back on the boat, we were offered chips and chocolate (free), and drinks like guava juice and beer (for a fee) as we slowly began sailing. Since it was December, we went whale watching and saw a few in the distance. Given the price, the service was good, and I was satisfied with the experience. I highly recommend it!

ホロカイ・カタマラン号に乗り込み、しばらく走るのかと思いきや、ワイキキのビーチサイドホテルが目視できるポイントにすぐ到着。走っている最中に説明(英語)を受けライフジャケットを受け取ります。ライフジャケットの着用は義務か聞くと無しでもOKしかし、自己責任。ウミガメがあちこちで水面に呼吸しに来るので会えない見られないという心配はないと思います。すぐ側でスキューバダイビングをしているツアー会社も居ました。少し残念なのはカラフルな熱帯魚や珊瑚はあまりいないポイントでした。シュノーケリングを楽しむには十分な時間が設けられています。船にあがりチップスやチョコを頂き(無料)飲み物はグアバジュースやビール(有料)ゆっくりとセーリング開始。12月だったためホエールウォッチング。遠目に少しだけ見れました。お値段の割にサービスも良く、内容にも満足です。おススメです!!

We set off in the morning with a downpour, feeling anxious. The weather quickly improved, and my son went fishing for the first time. He caught three fish and seemed to have a great time! He wants to do it again! I also got to drive from the captain's seat, which was a wonderful experience!

朝からスコールで不安の中出発
すぐ天気が良くなり
息子は初めての釣りだったのですが
3匹も釣れて楽しそうでした！
またやりたいです！
船長席で運転もさせていただき
とてもいい経験になりました！

My 6-year-old son was interested in deep-sea fish, so this submarine was the main attraction for our trip to Hawaii. It dives to about 300 meters below the sea. We were able to see many fish at various points, although it wasn't completely natural; it felt like there were artificial habitats created, which was part of research by the University of Hawaii.

Towards the end, we apparently encountered a whale, but we only caught a glimpse of its shadow from inside the submarine. The guide was quite excited and announced it, but since we were still underwater, it seemed to have passed above us. If we had been surfaced, we might have seen it.

I thought I didn't get motion sickness easily, but I ended up feeling quite nauseous on the return high-speed boat. The submarine doesn't have a restroom, but the high-speed boat does. I managed to avoid the worst-case scenario, but I recommend taking motion sickness medication for anyone who might be concerned. The guide mentioned that the waves were quite calm that day, so I think it would have been tough on a day with regular waves. Just for your reference.

6歳の息子が深海魚に興味を持っていたので、今回のハワイ旅はこの潜水艦がメインでした。
海底300m程まで潜水します。
魚などは要所要所で沢山見られました。全くの自然というわけではなく、それなりの住処を人工的に作っているという感じでしたが、それもハワイ大学の研究の一環ということでした。
終盤はクジラに遭遇したらしいですが、ニアミスで艦内からチラリと影が見えただけでした。ガイドさんもかなり興奮してアナウンスしてくれたのですが、まだ海中にいたので頭上を行ったようです。
浮上していれば見えたかもしれませんね。
私はあまり乗り物酔いはしない方だと思っていましたが、この日は帰りの高速艇でかなり酔ってしまいました。
潜水艦にトイレはありませんが、行き帰りの高速艇にはあります。
何とか最悪の事態は回避できましたが、少しでも心配のある方は酔い止めの服用をお勧めします。
この日はかなり波も穏やかだとガイドさんも言っていたので、普通に波がある日だと厳しかったと思います。ご参考までに。

The shuttle bus service and tours were well-organized, and I received thorough communication, so I was able to use them without any worries. The tours I participated in were all rich in content and exceeded my expectations, leaving me very satisfied. I would like to continue using these services in the future.

シャトルバス送迎も、ツアーも間近に丁寧な、連絡がありまったく不安なく利用出来ました。参加したツアーは。いずれも内容が充実しており期待以上で大満足でした。これからも利用したいと思います。

It was truly a tour that I’m glad I went on!

First, we entered before the general public. It felt a bit exclusive! While I was a little nervous with the English guidance, we made our way to the green room. After taking photos, we enjoyed appetizers, fruits, and nuts while sipping drinks, spending a luxurious time! The backstage tour was entirely in English, but just being able to see the rarely seen behind-the-scenes was so much fun and exciting! It was really interesting!

After that, we had a leisurely dinner. The food and cocktails were both delicious! And then came the much-anticipated showtime! We were seated right in the front, so close that it felt like we could reach out and touch the performers, and I was so excited!!!

After the show, we took lots of photos and got autographs, and it was truly enjoyable.

We went on our honeymoon, and I didn’t expect to experience such a special feeling, so it was a wonderful tour that will remain in our memories!

本当に行って良かったと思えるツアーでした！

まずは一般のお客さんよりも先に入場。少し優越感！
英語での案内で少したじたじになりながら、グリーンルームへ。写真撮影後、前菜やフルーツ、ナッツを食べて、お酒を飲みながら贅沢な時間を過ごしました！
バックヤードツアーはひたすら英語だったけど、滅多に見られない舞台裏を見て回るだけでとても楽しかったし、わくわく！面白かった〜〜！
その後はゆっくりディナータイム。食事もカクテルもとても美味しい！
そしてお待ちかねのショータイム！
一番前の席で手が届きそうになるくらい近くて、とても興奮しました！！！
ショーの後もたくさん写真を撮って、サインももらって、本当に楽しかったです。

新婚旅行で行きましたが、こんな特別感が味わえるなんて思ってなかったので、思い出に残る素敵なツアーでした！

I participated in the VIP course alone.

First, it's better to arrive earlier than the meeting time. There are some light snacks served at the cocktail reception. I arrived right on time and was immediately guided to the show venue.

The food is delicious. The meat is tender and easy to eat, even for the elderly. However... the portions are small, haha. So it's a good idea to eat the snacks at the cocktail reception beforehand, haha.

As for the show, fans of Elvis might enjoy it.

VIPコースに一人参加。

まず、集合時間より早めに行った方が良い。
カクテルレセプションで、ちょっとしたおつまみが出る。
私は時間ピッタリに着いてしまい、すぐにショー会場に案内されました。

食事は美味しい。
肉も柔らかく、高齢者でも食べやすい。
ただ・・・量が少ないw
だからカクテルレセプションのおつまみを食べておいた方が良いw

ショーは、エルビスのファンなら楽しめるかも。

I participated alone, but there was one other Japanese person, and I had a great time. The snorkeling was amazing, as I encountered not only fish but also many sea turtles, and it was thrilling to swim alongside them! The male crew members were kind, cheerful, and fun. I would love to join again.

一人で参加しましたが日本人も一人でしたが十分楽しめた。
シュノーケリングは魚だけでなく、ホヌも沢山遭遇し、間近で一緒に泳げるので感動的です❗クルーの男性も親切で明るく楽しい。また参加したい。

Although you can't expect much from Hawaiian time, the pickup was on time, even during the slightly eased rush hour. I appreciated that they took me right to the front of each airline. This was my third time using the service, and I'm always grateful for the pleasant assistance.

なかなかハワイアンタイムでは期待できませんが、ラッシュ時間帯もやや緩和された中での迎え、オンタイムでした。それぞれのエアーラインの前まできちんと送っていただき助かりました。3度目でしたが、いつも感じよい対応に感謝します。

Using the shuttle bus service made it very easy to get around, even with little kids! It was great that they allowed one large piece of luggage for free. (＾ｰ^)

シャトルバスのサービスを利用して、ちびっこがいても移動が大変楽でした！大きい荷物も一個まではサービスなので良かったです(＾ｰ^)

This was a great family friendly experience with helpful friendly staff.

Pleasant drivers, on time, and they have your name and look you up you.

I went to see the show at my husband's request. We had front-row seats. It was a rare experience to see the expressions of Elvis, Katy, and the dancers up close, creating wonderful memories. There was also a backstage tour before the show, where we could touch the costumes and props used on stage, providing an experience that we wouldn't normally have. We had plenty of time for meals, and I enjoyed the course-style dishes that were served, which was also satisfying. Additionally, the hospitality from the staff was pleasant and exceptional.

夫のリクエストで観に行きました。ステージから一番前の席。
エルビス、ケーティ、ダンサーの表情がまともに観れてとても貴重な
想い出ができました。ショーの前バックシテージツアーもあり、ステージでの
衣装や小道具も触れさせていただき普段ではできない体験もできました。
食事の時間もたっぷりあり、コース仕立てで運ばれてくるお料理を楽しむことができこちらも満足。
また、スタッフの皆さんの【お・も・て・な・し】が心地よくて最高でした。

My mother (in her 60s) and I (in my 30s) participated in the Rock-a-Hula show (backstage tour).
About the food… The appetizers we had in the green room were delicious. I only ate a little bit to save room for dinner, but I wish I had eaten more. The dinner itself was average in taste, but the presentation was vibrant and really captured the Hawaiian vibe.
About the backstage tour… Neither of us speaks English at all (we're not good at it, dislike it, and try to avoid it as much as possible), but they spoke slowly using simple words, so we were able to understand. Even if you don't understand English, I think you can enjoy looking at the performers' costumes, microphones, and stage lighting.
About the seating… We had seats in the center, the closest to the stage. It wasn't too close to the point where we couldn't see; we could see everything well.
About the show… I only recognized two songs, but my mother seemed to know almost all of Elvis's songs and was very happy. It was a shame that Michael wasn't there that day (both my mother and I are fans of Michael).
I also saw hula dancing for the first time, and it was fun, while the fire dance was incredibly powerful, to the point where I was worried about fire coming towards us! I enjoyed the fire dance the most during the show.
About the service… I arrived more than 20 minutes before the check-in time, but while sitting on a bench before check-in, a female staff member who spoke Japanese (I think she was an Asian dancer) approached us and explained that we could check in early and that we should move to the area near the outdoor stage once the show started. She was very polite and kind.
Overall… Both my mother and I had a great time. We were excited from the night we arrived, and it feels like we will continue to have fun from the next day! Participating was definitely the right choice!

母(60代)と私(30代)の２人でロックアフラショー(バックステージツアー)に参加しました。
食事について…。グリーンルームで食べたアペタイザーがおいしかったです。ディナーに備えてほんの少〜ししか食べなかったのですがもっと食べればよかったです。ディナー自体は、味は普通でしたが見た目が鮮やかでハワイ気分を満喫できました。
バックステージツアーについて…。２人とも全く英語ができない(苦手だし嫌いだしなるべく避けて通りたい)ですが簡単な単語でゆっくり話してくれるので私達でも聞き取れました。また、英語が分からなくても出演者の衣装やマイク、ステージ照明など見て楽しめると思います。
席について…。ステージから１番近い中央の席でした。近すぎて見づらいと言うこともなくちゃんと全体を見渡せます。
ショーについて…。モノマネは、私は知っている曲が２曲しかありませんでしたが、母はプレスリーの曲はほぼ全て知っていたようで喜んでいました。この日はマイケルがいなかったのが残念でした(私も母もマイケルのファンです)。
フラダンスも初めて見ましたが楽しかったですし、ファイヤーダンスはものすごい迫力で、こちらに火が飛んでこないかと不安になるくらいでした！私はショーの中でファイヤーダンスが１番楽しめました。
サービスなどについて…。受付開始時刻の20分以上前に着いてしまったのですが、受付前のベンチに座っていると、日本語を話す女性スタッフ(アジア系のダンサーの方だと思います)が声をかけてきてくれて、受付はもうできること、外のステージのショーが始まったらそのステージ付近に移動すればよいこと等、説明してくれました。とても丁寧で親切でした。
全体を通して…。母も私も楽しめました。到着日の夜からテンションがあがって、翌日からも楽しめそうな予感！！参加して大正解でした！！

The instructor was very dedicated in assisting us. There was a simple explanation at the beginning on how to do it, so you can participate with peace of mind.

インストラクターのお姉さんが一生懸命アシストしてくれました。
始めにどうやるのか簡単な説明もあり安心して参加出来ますよ。

We participated as a couple in a plan organized by an acquaintance. At first, I thought it would just be a casual event enjoying music while having a meal, but they played nostalgic songs one after another, and both my spouse and I had a wonderful time. Our seats were arranged in the same group as our acquaintance, and we were able to spend special moments with friends over drinks and food before the show started. The meal was luxurious and delicious. I realized that there are such enjoyable experiences to be had on a trip to Hawaii, and I am grateful for this tour and my acquaintance.

知人の企画で夫婦での参加となりました。最初は食事をしながら音楽を楽しむ程度のものかと思っていましたが、昔流れていた音楽が次々と繰り広げられ、懐かしい気持ちで夫婦共々楽しんでいました。座席も知人と同じグループとしてアレンジしていただき、ステージが始まる前の時間もドリンクや食事で友人との特別な時間を過ごすことが出来き、食事も豪華で美味しくいただけました。ハワイ旅行でこういった楽しみ方もあるのだなと、このツアーと知人に感謝の気持ちです。

I often visit live venues in Japan, but I decided to attend this show for the memories of Hawaii. Upon entering through the VIP entrance, I was greeted by a performer resembling Katy Perry, and I was overwhelmed by her doll-like appearance as we all took a commemorative photo together. I was guided to the front row right below the stage, where a wonderful meal was served one after another. When crab was brought out, the staff promptly removed the shells for us, allowing us to enjoy a very pleasant and delicious dinner.

As the show began, there were performances of Elvis, Michael, Katy, and Hawaiian performers, seamlessly blending with oldies that even Japanese people are familiar with, all accompanied by wonderful music. The quality of the singing was very high, and the performers often came down into the audience, making it a truly enjoyable experience.

I have experienced a real Michael stage performance before, but I believe this is not just an impersonation show; it is a splendid example of American entertainment.

私は、日本でもよくライブ会場に足を運びますが、ハワイの思い出にこのショーに参加してみました。VIP専用の入り口から入るとケイティ・ペリーのパフォーマーがお出迎え、まるでお人形のような容姿に圧倒されながら、皆で記念写真。ステージすぐ下の最前列に案内され、素敵な食事が次々と運ばれてきます。蟹が出てきたときには、すかさずスタッフが殻を外してくれて、とても気持ちがよく美味しいディナーをいただきました。
ステージが始まると、エルビス、マイケル、ケティにハワイアンパフォーマーと息もつかさず、日本人でもよく耳にしたオールディズが素敵な演奏とともに繰り広げられました。皆さん歌のクオリティも非常に高く、よく会場にも降りてきてくれますので、楽しめます。
本物のマイケルのステージも体験したこともありますが、これは単なるモノマネショーではなく、立派なアメリカンエンターテイメントだと思います。

I heard from a friend who has seen various shows in Hawaii that the Hilton's luau was absolutely fantastic, so I decided to go.

The day before, there was heavy rain, and I was worried it might be canceled (it mentioned indoor seating), but on the day itself, it was beautifully clear. However, since it was going to be evening, a jacket was necessary. With guaranteed front-row seats, we also had priority for the buffet, and an extra drink was included, so we really enjoyed the meal.

There were couples from all over the world celebrating their honeymoons and silver anniversaries, and it was fun to chat with everyone at the same table. Our seats were the fourth row from the front, and the dancers were visible from all directions, so I had no particular complaints. However, I was a bit put off by the amusement park-style photo sales.

Whether you go early or not doesn't make much of a difference, but I'm glad I opted for the guaranteed seating.

ハワイでいろいろなショーを見ている友人から
ヒルトンのルアウは最高によかったというので
行ってきました。

前日が雨がすごかったのでもしかしたら中止（室内）と書いてあったので
不安になっていましたが
当日はカラッと晴れてましたが夜になるので上着は必要でした。
前方席確約だとブッフェも優先的に
そしてもう一杯ドリンクがついているので
食事もたのしめました。
新婚、銀婚という世界中のカップルがきていて
同じ席でいろいろ話も弾んで楽しかったです。
席自体は前の方の席で4番目
ダンサーさんはどの方向からも見える位置なので特に不満もなかったのですが
遊園地のような写真の販売にちょっと興ざめしてしまいました。

早くいってもいかなくても大して変わらないけど
確約席にしてよかったです。

FAMILY FRIENDLY STAFF, amazing boat, very clean. A once in a life time experience I would recommend to anyone in Hawaii.

The captain and crew only spoke English, so I couldn't understand what they were saying, but the view of Waikiki and Diamond Head from the ocean was very beautiful and enjoyable. It seems that members of Terrace House also participated in this sailing, which added to the atmosphere and made it great!

船長を始めクルーは英語しか喋りませんので何言ってるかわかりませんでしたが沖から見るワイキキやダイヤモンドヘッドはとても綺麗で楽しめました^_^
テラスハウスのメンバーもこのセーリングに参加したようですので雰囲気も楽しめ良かったです！

Since there were no direct flights from Japan, I arrived in the evening. After waiting for about five minutes at the personal exit, I heard someone call my name. A cheerful lady in a yellow aloha shirt greeted me with a smile, and I felt all the fatigue from my long journey disappear (laughs).

After that, we picked up a couple from Australia and set off. Since there were only two groups, we arrived at the hotel without taking too much time. I will use this service again. Thank you very much.

日本から直行便ではなかったので、夕方到着。
個人出口を出て5分位待っていたら自分の名前を呼ぶ声がしました。
画像の黄色いアロハを着た陽気なお姉さんがニコニコ対応してくれ、
長旅の疲れも吹き飛ぶ気がしました（笑）。

その後オーストラリアからのカップルを乗せ出発。
2組だけだったので、それほど時間もかからずホテルに到着できました。
また利用します。
ありがとうございました。

The experience was definitely worth the time and cost. Picture taking left a bit to be desired, problem with reflection through the portals...wished we could have seen more sea life...may have just been the Tim of the year.
The narrative was well done.

Whole experience was great!
Mentioned about our 10 year anniversary- which was lovely.

We wanted to snorkel with sea turtles and we were not disappointed. Great crew who were very helpful getting us to the right location and then finding the turtles for us. We saw about 8 turtles in all. A wonderful experience.

Upon arriving in Honolulu, I easily found the bus stop without any confusion, and the Japanese staff made me feel 100% at ease. There were no complicated procedures; I just had to give my name, and they guided me to the bus without having to carry my luggage. It took about 30 minutes to reach the hotel. Upon arrival, they kindly handled my luggage and greeted me with a polite greeting, just like a Japanese person would. On the return trip, I was a bit anxious about whether they would arrive on time, but when I checked out and went to the hotel entrance, they were already waiting for me, which relieved my worries. At the airport, they took us right to the front of our airline, and I was very satisfied with the taxi-like service. I’ve decided to use this service again next time!

ホノルル到着後、迷う事無く乗り場にたどり着き、日本人スタッフが対応してくれたので安心度１００%でした。面倒な手続きも無く、名前を告げるだけでバスまで案内してくれて、荷物を持つ事もなく乗車し、あとはホテルまで約３０分で到着。到着時も、丁寧に荷物を運んでくれて挨拶も日本人並みにきちんとした挨拶でした。帰りは、時間に来てくれるか少し不安もありましたが、チェックアウトしホテル正面玄関に行けば既に待ってくれていたので安心しました。空港では、自分達が乗る航空会社の前まで行ってくれるし、タクシー並のサービスには大満足でした。次回もここに決まりです！

I used the service alone in the morning, and the bus driver was waiting at the designated meeting point on time as instructed. After that, we picked up a couple of other guests from different hotels, but we didn't have to wait long and arrived at the airport with plenty of time to spare.

At one hotel, the guest who was supposed to board was missing, and the driver was checking with the front desk staff. Perhaps they overslept? The driver quickly contacted the company to inform them of the situation and proceeded to take the rest of us to the airport without waiting for that guest.

I felt reassured by the driver's diligence in confirming details with the company each time we picked someone up and prioritizing the passengers' flight times. I would like to use this service again.

一人で朝利用しましたが、案内通りの集合場所にバスドライバーさんが時間通りに待機してくれていました。
その後2件ほど他のホテルでお客さんをピックアップしていきましたが長く待たされることもなく余裕を持って空港へ到着できました。
一つのホテルでは乗るはずのお客さんが見当たらずホテル内のフロントの方に確認している様子でしたがおそらく寝坊？なのか、ドライバーさんはすぐ会社に連絡して状況を伝えそのままその方を待つことなく私たち他の乗客を空港へ送迎してくださいました。
ピックアップする度にきちんと会社と逐一確認を取り合っている姿勢や、乗客のフライト時間を一番に考えてくれている点に安心感がありました。
また利用したいと思います。