All Reviews for Family & Accessible Travel

Our entire group, including a friend with cebral palsy, had an incredible time! The crew taught us what we needed to know & provided us with everything we needed to have a great time except towels. They knew just where to go for us to see sea turtles!!!! We also saw several schools of colorful fish. We even had an impromptu boat party with music, snacks, drinks, pirate & viking hat! It was one of the best parts of our Hawaiian vacation! Worth every penny! If we come back to Hawaii, they will definitely be apart of our vacation plans!! Thank you Holokai crew

I use the shuttle bus between the airport and the hotel every year, and Roberts Hawaii is punctual and reliable. Japanese shuttle services often have many hassles, such as procedures at the group counter and time constraints, but with Roberts Hawaii, there’s no need to worry about that.

For inter-island flights or late flights from the mainland, it’s more convenient than Japanese shuttle services, which stop operating when there are no more arriving flights from Japan. The language is English, but it’s not a problem at all.

毎年空港とホテル間のシャトルバスを利用しますがロバーツハワイは時間も正確で信頼できます。日系のシャトル便は団体カウンターでの手続きや時間制約など面倒が多いのですがロバーツハワイはその心配はありません。
離島便やアメリカ本土からの遅い便は日本からの到着便がなくなると運行がなくなる日系のシャトルより便利です。言葉は英語ですが全く問題になりません。

It was my first experience with parasailing, and I was scared at first, but I enjoyed the scenery of Hawaii. My 6-year-old child was also very excited and wants to go parasailing again. The guide was kind and it was a lot of fun.

パラセーリング初めての経験で、最初は怖かったですが、ハワイの景色を堪能でしました、ら
6歳の子供も大興奮でまたパラセーリングをしたいと言ってます。
ガイドの方も親切で楽しかったです。

The Japanese staff explained everything in English, so there were parts I didn't understand, but I enjoyed it without any issues. They informed us when the turtles were swimming and lent us towels to dry off. However, the meeting time was quite a bit earlier than the departure time, so we had to wait for over 30 minutes.

日本人は自分たちだけで、英語での説明でしたので、一部分からないところがありましたが、問題なく楽しめました。
亀が泳いでいるときは教えてくれたり、体をふく為のタオルを貸してくれたりしました。
ただ、集合時間が出航時間よりもかなり前なので、３０分以上待たされました。

Absolutely amazing time! The crew of the Holokai was great! They provided everything needed for our snorkeling adventure, they knew just where to go to see wondrous underwater life, and everyone aboard saw sea turtles as well as several different schools of colorful fish!!! They knew just where to go! Such a great value for our money! Sun, music, snacks, sails, water, and beverages. Woohoo! If you must pick one activity while in Hawaii, this is it! You will not be disappointed

The HIS shuttle was one dollar cheaper, but the schedule didn't match, so I used this one instead. It shares the ride with many people, and it probably stops at hotels in order starting from the airport, so it might take a bit longer if you're staying at a hotel on the eastern side of Waikiki.

HISの送迎シャトルの方が１ドル安いのですが、運行時間が合わず、こちらを利用しました。多くの人と混載になり、おそらく空港寄りのホテルから順に止まっていくので、ワイキキの東の方のホテルだと少し時間がかかるかもしれません。

Despite my companion, who is afraid of heights and dislikes water, feeling nervous before the jump, once we were in the air, they were laughing joyfully. I even worried they might be losing it from fear... But thanks to the motion sickness medication, there was no seasickness, and once we were up, the breathtaking view was all mine. In a way, it was a graceful experience (laughs). The staff and the other people in our group were also enjoyable and satisfied! The driver who picked us up was so chatty that I wondered if they were okay, but they seemed to be really considerate and engaged us in various conversations. Thanks to that, the journey was never boring (＾∇＾).

高所恐怖症＆水が嫌いな同行者が飛ぶ前はナーバスになったにも関わらず、飛んでしまえば満面で爆笑
怖さでおかしくなったかと心配するほど…
でも酔い止めのお陰で船酔いもなく上がってしまえば絶景は自分だけのもの。ある意味優雅な時間（笑）
スタッフも同じ組みの人達も楽しく満足です‼️
お迎えのドライバーさんも喋りっぱなしで大丈夫か？と思うほど気を使ってくれてるみたいで色々話しかけてくれます。お陰で道中も飽きないです（＾∇＾）

I was able to enjoy the stunning views, including Diamond Head. My 64-year-old mother also enjoyed the 120 meters, but she was initially scared of the height, so for those wanting to be considerate to their parents, a lower height might be better. Additionally, you can purchase photos on an SD card for $30, which made for a nice keepsake.

ダイヤモンドヘッド含めて絶景を楽しめました。
64歳の母も120mを楽しんでいましたが、高さは最初怖がっていた
ので親孝行の方はもっと低い高さでも良いかもしれません。
なお、写真をSDカードで30$で購入できますが、良い記念になりました。

The flight arrived at Honolulu Airport as scheduled, but the arrival wing's finger deck was malfunctioning, preventing access to the airplane door. As a result, they had to work on bringing the plane closer to the finger deck, which caused us to miss our pickup reservation time by over an hour. However, when we went to the group exit counter, they guided us to the bus as if nothing had happened, and we were able to arrive at the hotel safely. It was reassuring that they spoke Japanese at the counter.

　ホノルル空港には、予定通りに飛行機は到着したが、到着ウイングのフィンガーデッキが調子悪くて、飛行機のドアーに接近できないので、なんと飛行機がフィンガーデッキに接近する作業をして、そんなこんなで１時間以上ピックアップの予約時間を過ぎてしまったが、団体出口のカウンターに行くと、何事もなかったように、バスに案内してくれて無事ホテルに到着できました。カウンターでは、日本語も通じて安心出来ました。

My husband had a high fever the day before, and I was worried about canceling, but thankfully his fever went down on the day of the trip. We both felt unwell and took some motion sickness medicine we bought at the ABC Store, unsure if it would help. There were three groups of Japanese people. There was hardly any time to stop, and I truly felt it was worth coming for the breathtaking views and the pleasant experience right from the start. After it ended, we quickly finished by watching others, and I didn't feel sick at all. You can get the photos on an SD card for $30. They show you the pictures, so you can decline if you want. I would love to ride again when I go to Hawaii.

まさかの旦那さんが前日高熱で、キャンセルしようかとも悩みましたが当日なんとか熱は下がり、2人ともに不調のままABCストアで買った聞くかどうかわからない酔い止めだけ飲んでいどみました。日本人3組。止まってる時がほぼなく、つくない1番最初で絶景の景色と気持ち良さで本当に来て良かったと思いました。終わった後も他の人の見たりであっという間に終わり全く酔いませんでした。30ドルでSDカードにしてもえます。写真を見せてくれるので断ることもできます。またハワイいったら乗りたいです。

On the outbound trip, I used HIS's service, but for the return trip, I used this service because it was outside of their operating hours. My flight was at 09:30 am, so the pickup was at 06:00 (the hotel was the Kapilani Hotel at the far end of Waikiki. There were four groups picked up from there). Since Scoot's check-in was three hours prior, there were no timing issues, and I was able to check in and pass through security with minimal wait time at the airport.

往路はHISのサービスを利用しましたが、復路は対応時間外のためこちらのサービスを利用。
フライトが09:30amのため、迎えが06:00でした（ホテルはワイキキ一番端のカピオラニホテル。そこから４組ピックアップでした）。
Scootのチェックインは３時間前からでしたので、時間的には問題なく、逆に空港で待ち時間少なくチェックイン、セキュリティーゲート通過できました。

I was late for the pickup time, and when I was asked for the airline to be dropped off near the check-in counter, I said "Scoot," but they looked at me as if they didn't know what that was.

Since they are in this line of work, I wish they would at least be aware of that much.

迎え時間には遅れ、チェックインカウンターの近い場所で降ろす為に
航空会社を聞かれたが、「スクート」といったら知らない、みたいな顔を
された。

この業務をやってるんだから、それくらい把握しておいてほしい。

Although the waves were small, it was my first time surfing, so I felt a sense of accomplishment being able to stand and ride the waves. I don't speak much English, but since not much conversation is needed, I managed just fine.

波は少なかったものの、初サーフィンなので、
立って波に乗るということができて達成感もありました。
英語はほとんどできませんが、さほど会話も必要ないので、
なんとかなります。

I experienced it once a few years ago. I liked it at that time, so I applied again this time. I signed up for a higher altitude than last time. This was a success!! I enjoyed an endless sense of exhilaration while seeing tiny figures below. My schedule was flexible, so I made a reservation the night before, but I was able to book without any issues. I recommend it for those who want to enjoy a sense of freedom.

数年前に一度体験しました。
そのとき気に入ったので今回また申し込みました。
前回より一段と高い高度を申し込みました。
これが成功！！
豆粒程の人影を他所目に限りない爽快感を満喫しました。
スケジュールが流動的だったので、前日夜の予約だったのですが、問題なく予約ができました。
開放感を満喫したい人にはおすすめです。

Due to strong winds on the day of the tour, there were overall delays, and the start time was pushed back. However, the woman at the reception booth and the staff on the boat provided friendly and professional service. I was concerned that the time spent in the air might be short, but it was sufficient. I think it was because it was a windy day, but there can be some turbulence while in the air. For those with a weak vestibular system or who are prone to motion sickness, I recommend taking motion sickness medication in advance, avoiding heavy meals beforehand, and participating on an empty stomach.

当日強風のためツアーが全体的に遅れており、開始時間は後倒しになりましたが、受付小屋の女性も、船上のスタッフも、フレンドリーでプロフェッショナルなサービスを提供してくれました。上空滞在時間が短いのではないか？と思いましたが、充分です。風が強い日だったからだと思うのですが、上空で揺れる場合があります。三半規管が弱い方、乗り物酔いし易い方は予め酔い止めを服用し、事前の食事は控え、胃の中を空にして参加することをお勧めいたします。

We used this service for a family trip during the New Year holidays (5 adults). We had a lot of luggage, including golf bags and suitcases, but Roberts Hawaii included golf bags within the allowance of two pieces per person, which was very helpful. I researched other companies as well, but many charged extra for large items like golf bags and surfboards. I recommend this service for those with large luggage. The driver was also very cheerful and kind. However, the pickup time for our return was about 20 minutes late, which made me a bit anxious, but we made it to the flight without any issues, so that was good. Overall, everything went smoothly, and I would like to use this service again next time.

年末年始の家族旅行（大人5名）で利用しました。
ゴルフバッグ、スーツケースと荷物が多かったのですが、ロバーツハワイさんは、料金内の一人2個までの範囲内にゴルフバッグも含まれるのでとても助かりました。他社もいろいろ調べましたが、ゴルフバッグやサーフボードなど大型荷物は別途料金がかかるところが多かったです。
大きい荷物がある方にはオススメです。ドライバーさんもとても明るく親切な方でした。
ただ、帰りのピックアップの時間は20分ほど遅れてきたので、少しハラハラしましたが、問題なく飛行機に間に合ったので良かったです。全体的には問題なく、また次回も利用したいと思います。

The flight lasted longer than I expected.
We were able to ride with three family members.
Even though I couldn't speak Japanese, it was totally fine.
It was so much fun!
The only downside was my son's motion sickness...

思ったりより飛んでる時間が長かった。
家族３人で乗れた。
日本語が通じないけど全然大丈夫です。
とっても楽しかった！
息子の船酔いだけが残念でした。。。

We were the only Japanese people on the tour. I couldn't understand Japanese, and I didn't know what the captain was saying, but it was okay, haha.

The tour description mentioned that they would lend us fins, but they only provided snorkeling gear and life jackets. I think the tour details need to be updated. Everyone else around us brought their own fins! It was fine without them, though.

Before boarding, they took photos (which they later sold for $20).
↓
Once we set out, we encountered a pod of dolphins!
↓
There was only one snorkeling spot. We got to swim with five big turtles! If you have a GoPro, the staff will dive down to take pictures of the turtles for you.
↓
We enjoyed drinks (for a fee) while listening to music and having fun. They said that if you jumped into the sea, beer was free! But it was too cold for me to do that.
↓
We went further out to look for whales, but we couldn't find any and had to head back.

Although I couldn't understand Japanese, the staff lady was cheerful and friendly.

I usually don't get motion sickness, but I felt seasick this time. It was cold in January, so be prepared!

日本人は私達だけでした。日本語も通じませんし、船長は何言ってるかわかりませんでしたが大丈夫です笑
ツアー内容にフィンも貸してくれるとありましたが、シュノーケルと救命胴衣だけでした。ツアー内容に変更が必要かと思います。周りの外国人達はみんな持ってきてました！なしでも大丈夫です。
乗船前に写真撮影(最後に20ドルで販売していました)
↓
沖に出たらイルカの群れに遭遇！
↓
潜るポイントはワンスポットのみです。大きなカメ5匹と一緒に泳げました！ゴープロもってる人はスタッフが下まで潜ってカメを撮ってくれます。
↓
音楽を聴きながらお酒(有料)を飲んで、わいわい
(海に飛び込んだらビール無料！って言っていましたが寒くて無理でした)
↓
クジラを探しにさらに沖へ
↓
見つからず帰る

日本語は通じませんが、スタッフのお姉さんは明るくて気さくに話しかけてくれました。

普段乗り物酔いしませんが、船酔い海酔いしました。1月で寒かったです。対策を！

This time, we arrived five minutes late, but it was within expectations, and we made it just fine. Our family of four was picked up first, followed by three other pickups—one person, one person, and three people—before heading to the airport. It didn't take much time, and we were sent to the airport without any stress. I would like to request this service again.

今回は到着が５分遅れでしたが、まぁ想定内でちゃんと来られました。うちの家族4人が初めで、その後は３件ほど１人、１人、3人とピックアップしてから空港へ。
さほど時間もかからずストレスなく空港まで送っていただきました。
またお願いしたく思います。

I entered Honolulu Airport via the Big Island, and there is a baggage claim counter, so it's reassuring. It's also cheaper than taking a taxi for two people, which is great.

ハワイ島経由でホノルル空港に入りましたが、バゲージクレイムにカウンターがありますので安心です。2人でもタクシーよりも安いのでいいですよ。

When you arrive at the meeting place, you'll be taken by caravan to the departure location. A high-energy man came to greet us.
On the bus, I met others who would be participating in parasailing and we chatted. Since we had participated in the Honolulu Marathon, we had a common topic to bond over.
Upon arrival, we checked in, and a young man guided us to the boat that would take us to the parasailing spot.
There are no changing rooms, so I recommend wearing your swimsuit under your clothes.
You will be instructed on how to put on the harness. Then, you'll take turns parasailing. Even if you can't speak English, you can understand through gestures. All dangerous items are removed. You can bring a GoPro.
If you want to take your phone, I recommend putting it in a waterproof case and hanging it around your neck.

I felt nervous before flying, but since you ascend slowly, it's not scary. The harness provides stability, so I wasn't anxious even at 150 meters above the ground.
At the end, the young man driving the boat adjusts it so that you can dip your feet in the sea (photo included).
Also, if you become friendly with others parasailing, you can take turns taking pictures of each other. We entrusted our phones and cameras to each other and took great photos.

Finally, the young man who drove the boat asks for a tip. It feels awkward not to pay, so I recommend bringing some change.

At the end, they will drive you back to the front of the hotel.

集合場所に行くと、キャラバンに乗せられて出航場所で行きます。ハイテンションなおじさんが迎えに来てくれました
バスの中で一緒にパラセーリングに参加する人達と出会い、お話などもしました。私達はホノルルマラソンに参加していた事もあって、共通話題で盛り上がりました‍♀️
到着すると受付をし、若いお兄さんの誘導でボートに乗ってパラセーリングをする場所まで連れて行ってくれます
着替え場所はないので、服の下に水着を着ておくと良いと思います。
ベルトの装着を指導に従ってつけて行きます。そして、順番にパラセーリングします。英語が話せなくてもジェスチャーでわかります。危険なものは全て退けます。ゴープロは持って行くことが出来ました
携帯を持って行きたい方は、防水ケースに入れて、首からさげておけるようにしておくことをお勧めします。

飛ぶ前はドキドキしましたが、ゆっくり上昇していくので怖くはありません。ベルトで安定感があるので上空150メートルも不安はありませんでした
最後に足を海につけられるように、ボートを運転するお兄さんが調整してくれます。（写真あり）
また、一緒にパラセーリングをする方と仲良くなっておくと、写真の取り合いっこができます。
それぞれに携帯を預けたり、カメラを預けたりなどして、良い写真を撮り合いしました

最後にボートの運転をしたお兄さんにチップをお願いされます。払わないのも気まずいので、小銭を持って行くことをお勧めします。

最後にまたホテル前まで車で送ってくれます。

One family member arrived late, so I hurriedly made arrangements. My brother, who is not good at English, was able to join us safely. I would like to repeat this experience.

家族が一人遅れてきたので、慌てて手配しました。英語な苦手な弟でしたが、無事に私達と合流することができました。またリピートしたいと思います。

The harbor is also close to Ala Moana, and it's only about a 5-minute boat ride to the point, making it very efficient to enjoy. Seeing Waikiki from the sea is worth it by itself.

港もアラモアナと近く、ポイントまでもボートで5分程と近く大変効率的に楽しめした。海から見るワイキキはそれだけでも価値があります。

A long time ago when I visited Waikiki, I took a catamaran ride, so I requested it again this time. The boat was sturdier than before, and I think it was quite fast just with the sails. Everyone was cheerful, and it was a fun 90 minutes.

ずいぶん以前にワイキキに来た時に、カタマランに乗船したので、今回も頼みました。
以前より、しっかりした船で、帆だけでもかなりのスピードが出ていたと思います。皆さん陽気で、楽しい90分でした。

The meeting place, meeting time, and waiting time were all fine. There were only a few hotels to visit, so I was very satisfied that we arrived without any frustration. However, when I tried to book the return trip (from the hotel to the airport) on-site, it was marked as "sold out," possibly because I was trying to book it two days in advance. It was my fault for booking late, but if they could accept reservations a little closer to the time, I would have given it five stars. I would like to use this service again next time.

集合場所・集合時間・待ち時間ともに問題なかったです。
周るホテル数も少なくてイライラすることもなくホテルに着けて大満足でした。
ただ、現地で帰り（ホテル→空港）を予約しようとしたら、前々日だったためか「販売終了」でした。
遅く予約した私が悪いのですが、もう少し直前まで受け付けていただけたら☆5つでした。
次の機会にはまた利用したいと思います。

This was our second time using the service with my family of three. Unfortunately, it started to rain lightly just as we set sail, and it was cold and windy, so our spirits weren't very high. However, since this is an activity that involves nature, we tried to shift our mindset and enjoy it. The crew was kind, lending out bath towels to protect us from the cold and rain.

今回家族３人で２回目の利用でした。生憎出港と同時に小雨が降り始め風も強く寒い中でのセーリングでしたのでテンションは上がりませんでしたが自然が相手のアクティビティなので気持ちを切り替えて楽しむようにしました。クルーの方は寒さ・雨よけにバスタオルを貸し出し配ってくれたり親切でしたよ。

I had a lot of fun on a boat like the one in the movie Moana, which was also fast. This time, I participated with my family, but there were no other Japanese people besides us. The guide only spoke English. It was a very satisfying tour.

I recommend that those who are prone to motion sickness take anti-nausea medication in advance.

映画モアナに出てる様な船で、スピードもあって凄く楽しめました。
今回、家族での参加でしたが自分達以外に日本人がいなかったです。
ガイドも英語のみです。すごく満足出来るツアーです。

船酔いしやすい方は事前に酔い止めを飲む事をお勧めします。

I experienced severe seasickness, but it was fun. I would like to request the shuttle service to be a bit more punctual. Overall, the staff at the parasailing company were friendly, and I had a great time.

船酔いが激しかった。でもたのしかったです。
送迎だけもう少し時間ジャストにお願いしたいです。全体的にはパラセーリングの会社方達も気さくな方が多く楽しく過ごせました。

Food, service, entertainment, timing, and organization were all outstanding!! Loved our first luau!

I participated in this tour with my 16-year-old son. The backstage tour allowed us to experience a bit of the behind-the-scenes world and the view from the stage to the audience, which was a very luxurious time. The show featuring Elvis and Michael was incredibly impressive, and my son enjoyed it even though he didn't know the songs. Especially, the fire dance was intense, and being in the front row added to the excitement.

The meals were generous and delicious; the American couple sitting next to us also mentioned how good the meat was. (Personally, I really enjoyed the conversation in English with that couple.) While you can enjoy just watching the show, this tour allowed us to have a total experience.

息子（16歳）との二人旅で今回のツアーに参加しました。バックステージツアーで舞台裏、ステージ上からの観客席展望と演出者達の世界を少し体験でき、またショーも最前列で鑑賞と大変贅沢な時間となります。
ショーもエルビス、マイケルと非常に見ごたえがあり、息子も曲が分からなくてもノリノリで楽しんでいました。特に、ファイヤーダンスは最前列ならではの熱気も感じ緊張感がハンパありません。
食事もボリュームがあり全て美味しかったです、隣に座ったアメリカ人夫婦もお肉が美味しいと言ってました。（個人的には、その夫婦との英語での会話も非常に楽しかったです）
ショーを観るだけでも楽しめますが、このツアーでトータル的に楽しむ事ができました。