All Reviews for Family & Accessible Travel

Since I came all the way to Hawaii, I decided to try learning how to surf. The board is big and heavy, which makes it stable, and I was able to stand up after just a few tries. You just go straight, but the beach is shallow, so even when you go out, you can stand up, and while paddling, the board's fins and your hands can touch the coral reef. So, you need to be careful of injuries when you fall. They lend you surf shoes at the school, but be cautious about everything else. However, this year in Hawaii is cold, and the water is chilly—hypothermia? After about an hour in the water, I started to shiver.

せっかくハワイに来るのだから、サーフィンを覚えようと行ってみました。
でかくて重いボードなので、安定していて数回で立てるようになります。まっすぐ進むだけですけど、現場のビーチは遠浅で沖に出ても、立てますしパドリング中ボードのフィンや手が珊瑚礁に触れます。ですのでひっくりかえったときは怪我に注意が必要です。足はサーフシューズをスクールで貸してくれますが、その他は気をつけましょう。ただ今年のハワイは寒い、水も冷たい、低体温症？　一時間ほど浸かっていると震えてきました。

We participated as a pair, and there were only two groups of participants, including us, which made it a relaxing and enjoyable experience. The guide and the other guests were foreigners who couldn't speak Japanese, but it was no problem as long as they understood simple English. With fewer people, it felt like we could take our time during the main parasailing activity. It was high and scary, but I felt like we were flying for quite a long time. If I have the chance to go during the off-season, I would love to go again.

2人で参加しましたが、参加者が私たちを含め2組しかおらずのんびり楽しかったです。
ガイドさんももう一組のお客さんも外国人で日本語が喋れない人たちでしたが、簡単な英語がわかれば全然問題ありません。
人が少ない分、メインのパラセイリングものんびり出来ていたような気がします。高くて怖かったけど、結構長時間飛べていた気がします。
オフシーズンにいくことがあれば、また行ってみたいです。

I experienced the 120m. Even as someone with acrophobia, I had no issues being over the ocean. The staff were friendly and kind. I think it's a memorable activity. I recommend it.

120mを体験しました。高所恐怖症の私でも海の上だと問題ありませんでした。スタッフの方々も気さくに親切にしてくれます。記憶に残るアクティビティだと思います。お勧めです

The pickup to the hotel was earlier than I expected, which left me with a long wait at the airport. I think it's better to have an early pickup rather than risk being late in case of any irregularities, so I guess it's just how it is...

I will definitely use this service again for a more comfortable travel experience next time.

ホテルへの迎えが思ったより早く、空港での待ち時間が長く時間をもてあましました。時間ぎりぎりの迎えよりは、何かのイレギュラーがあった場合の事を考えての事だと思いますので、まあまあこんなものかなと、、、

次回も大変楽に移動できるので利用します

I made a reservation here after checking the weather on a nice day just in case. The weather was good and the waves were calm, which was great. Although they didn't speak Japanese, it wasn't a problem.

あらかじめ、天気の良い日を一応確認してからこちらで予約しました。天気も良く波も穏やかでよかったです。日本語は通じませんが、問題は無かったです。

The pickup for my return was more than 10 minutes late, and since the reservation confirmation stated to "please contact us" in such cases, I was quite anxious about whether I should reach out. I was asked for the name of the airline I was using for my return, and they dropped me off in front of the check-in counter for "domestic" flights instead of "international." There were many people, and it took a considerable amount of time to complete the procedures, which made me anxious again. Looking back, there wasn't really any time to spare before the flight departure. (I arrived at the airport just under two hours before departure, and check-in and immigration took quite a bit of time; if I had hesitated even a little, it would have been critical.)

帰りの迎えが10分以上遅れてきて、そういった場合は「連絡をしてください」と予約確認票にあったので連絡すべきか、結構焦りました。帰りの利用航空会社名を聞かれ、その前で降ろしてくれたんですが、「インターナショナル」ではなく「アメリカ国内」用のチェックインカウンター前で、人も多く手続完了するのに時間が掛かり、またまた焦りました。飛行機の出発まで、思えば時間的な余裕などなかったです。（空港着いたのが出発約２時間弱前、チェックイン、出国審査など結構時間がかかり、ちょっと迷ってたら命とりぐらいの時間でした）

Certainly, I had some anxiety since the driver didn't speak Japanese. However, overall, it felt like this is how things are. There were no particular issues, and it was good.

確かに、日本語が通じるドライバーではないので、若干の不安がありました。けれど、全体としてこういうものかといった感じでした。特に問題もなく良かったでした。

Despite the last-minute reservation, I was grateful that they came to pick me up at the hotel. It's embarrassing to see Japanese people carrying their suitcases on public buses; that's prohibited. Let's stop doing that.

直前予約であったにもかかわらず、ホテルまで迎えに来てくれて助かりました。公共バスでスーツケース運んでいる日本の方々、それは禁止行為です。見ていてこちらが恥ずかしいので、やめましょう。

Haneda (late night) → Kona, Hawaii Island → Honolulu, Oahu
On the day of travel, if you have a layover, you will arrive in Honolulu in the evening.
In this case, shuttle buses from HIS and JTB are not in operation.
Roberts' shuttle bus is always very convenient.
There is a Roberts reception counter right in front of the baggage claim area, which is reassuring.
Staff wearing brightly colored shirts are bustling around.
Compared to other companies, the waiting time feels shorter, and it seems like you depart for Waikiki quickly.
It's very convenient.

羽田（深夜）→ハワイ島コナ→オアフ島ホノルル
当日、乗り継ぎの場合、夕方、ホノルル着。
この場合、HISやJTBのシャトルバスは運行されておりません。
いつも、ロバーツのシャトルバスがとても便利。
荷物受け取り場所の目の前に、ロバーツ受付カウンターもあり安心です。
目立つ色のシャツを着たスタッフが大勢、ウロチョロしています。
他社に比べて待ち時間が少なく、ワイキキへ出発するように感じています。
とても便利です。

The whole experience was fantastic...from the crew who were extremely helpful to the accommodations. Boat was new, not overcrowded. Ride went from the harbor to Diamond head. Saw turtles, fish and even a pod of dolphins. Captain provided good information. Definately recommend.

I thought they might be loose with time, but they were right on schedule, and the staff was friendly, which was great. However, I was disappointed when I found a cheaper option on-site, even though I thought VELTRA was the most affordable.

時間にルーズなのかと思っていたが、キッチリ時間通り、スタッフもフランクでよかったです。
ただ、VELTRAが一番安いと思っていたのに現地でもっと安いのを見つけた時はがっかりでした。

It was disappointing that the instructor who was in charge seemed to favor my beautiful friend. My friend also noticed this and mentioned that the treatment felt unnatural. Even though it was my first time, for some reason, my friend was leading while I was left stranded in the middle of the ocean, being told to make my way back on my own, which made me anxious several times. ^^ There were also many photos of my friend. Since the service was inconsistent, I’m giving it a lower rating. I do not recommend it.

担当してくださった講師の先生は美人な友人に贔屓めだったのが残念。友人もそれには気付いていたようで対応が不自然だと言っていました。初めてなのになぜか友人だけリードして私だけ海の真ん中に取り残されて自力で来いと言われて不安になった事が何度も^^;写真も友人が多かったです。対応にムラがあるので星は少なめ。お勧めはしません。

Excellent crew made sure everyone was comfortable and also made sure everyone got to snorkel with the turtles.
Had a great time especially for the price it was a great value

I used the shuttle service from the airport to the hotel. After exiting the airport, I was smoothly guided to the shuttle bus, and there was no waiting time, so we departed promptly! I arrived at the hotel without any stress. The price was reasonable, and I will use it again.

空港からホテルまでの送迎にて利用しました
空港出口を出てからスムーズにシャトルバスまで案内され、
待ち時間もなくスムーズに出発！
何のストレスもなくホテルへ到着できました。
料金もリーズナブルでまた利用します。

It's definitely geared towards tourists, but it's the perfect place to experience the vibe of Hawaii! The dinner buffet is also of very high quality!

がっつり観光客向けですが、ハワイの気分を味わうには最高です！ディナーブッフェもかなりクオリティーが高いです！

Swimming with turtles and sailing with dolphins was amazing! It felt like a great deal for the price. I participated in the morning session, and there were hardly any Japanese people, so it was a deep American tour.

カメと一緒に泳げ、イルカと一緒にセーリング出来て最高でした！
値段の割にかなりお得感があります。
午前中の時間帯に参加したのですが、日本人がほとんどいなくてディープなアメリカンなツアーでした

When I go to Hawaii, I always feel like I have to see this show... I've watched it about 4 to 5 times, but I think the structure wasn't as good as before? It seemed like they focused too much on hula dancing, which diminished the fun of the traditional impersonation show. The person who resembles Elvis, who always performs, is stable, but compared to the impersonators I've seen before like Steven Tyler and Celine Dion, I felt a bit disappointed with the others. However, since different performers come out each time, I think I will go again.

ハワイに行ったら必ず…という感じで、４～５回は観ていますが、構成が今までで一番良くなかったような？
フラダンスを押し出し過ぎて、従来のモノマネショーの楽しさが半減していた気がします。
いつも出ているエルビスに似ている方は安定していますが、他は今まで見たスティーヴン・タイラー、セリーヌ・ディオン等のモノマネの方と比べて、ちょっと残念だった気がしました。
でも毎回出てくる方が違うので、また行くと思いますが。

I was picked up on time for the early morning transfer. I didn't have to worry about tipping, and even though I was using a domestic flight, they still provided a proper send-off.

早朝の送迎、時間通りにピックアップしてもらえました。
チップの心配もなく国内線利用でしたが利用口まだきちんと送ってくれました。

Although the cloudy weather was disappointing, the staff were delightful and our conversations mixed with Japanese made for a very enjoyable time. Watching others from the boat, I was surprised at how quickly they ascended, but in reality, it was a smooth ascent without feeling any G-forces, which was very pleasant. They kindly took photos with my camera, and I highly recommend this experience. Don't forget to tip!

曇天模様は残念でしたが、スタッフが愉快な人で日本語交じりのおしゃべり、とても楽しいひと時でした。
他の方をボートから見ていると速いスピードで上がっていくのでビックリ、しかし実際はスーと上がっていきＧも感じずとても気持ちよかったです。
持ち込んだカメラで快く写真も撮っていただき、おススメだと思います。くれぐれもチップは忘れずに！

I was able to find the luggage pickup area at the airport right away, and they greeted me with a smile and gave me a shell necklace as a token. After waiting for about 15 minutes for other passengers at the airport, we departed for the third hotel. The driver spoke English and clearly stated the name of the hotel, so I felt at ease since the tip was included. The car was a bit cold.

空港の荷物受取り場所ですぐに見つけることが出来、笑顔で握手して印の貝ネックレスをくれました。空港では１５分位他の乗客を待った後出発し、３軒目のホテルでした。ドライバーは英語ですが、ホテルの名前をはっきり言ってくれるし、チップ込なので安心です。車中はやや寒いです。

I went surfing for the first time in my life. For a guy nearing his sixties, it was definitely a bit of a tough activity. But it was so much fun!

生まれて初めてサーフィンをしました。還暦近いおじさんにはさすがに少々ハードな遊びです。でも最高に楽しかった！

I used the service in June 2017. It was good that I could book the service on-site and print the voucher, but I was also able to fax the voucher to the hotel. The shuttle service was smooth as well.

2017年6月に利用しました。
現地でサービスを予約、バウチャーを印刷する必要がありましたが、バウチャーをホテルへFax送信することもでき、良かったです。
シャトル利用もスムーズにできました。

They arrived on time to pick me up, and it was smooth. I was asked about my return airline and was dropped off there. The handling of my luggage was pleasant, and the driving was not rough, so I would like to use their service again.

時間通りに迎えに来てもらえ、スムーズでした。帰りの航空会社を聞かれてそこに降ろしてもらいました。荷物の預かり，渡しも感じよく、運転も荒くなくてまた利用したいです

The pickup location I was worried about was easy to find. The staff at the desk were nice, and the transfer to the hotel was smooth. It was also good that it mentioned tips were included.

心配していた迎えの場所も分かりやすかったです。デスクの方もいい感じで、ホテルまでスムーズでした。チップ込みと書いてあったのも良かったです。

Great staff who made the trip lots of fun. Saw tons of turtles, though not a great variety of other fish - but I was there to see turtles, and so I was happy as can be!
Got a little woozy after being out on the ocean, and they immediately recognized it (without me having to say anything!) and offered me a dab of lavendar oil behind my ears/under my nose that cleared it right up.

Overall a great trip, highly recommend!

If you're going to fly, of course, aim for 150m.
The clear weather and height provided an amazing view.
The staff were also great, taking photos with us.

飛ぶならもちろん150m。
晴天、高さもあって眺めが最高でした。
スタッフも一緒に写真とってくれるなど対応も良かったです。

The waiting time on the boat was quite shaky and a bit tough, but once I floated up into the sky with the parachute, I was able to take my time enjoying the scenery. It was truly a perfect expression of a walk in the sky.

ボートの上での待ち時間はかなりの揺れで少し辛かったが、パラシュートでふんわりと空の上に上がってからはゆっくり景色を見る事が出来て、空の散歩という表現がぴったりでした。

We participated as a couple. We arrived at the venue a little after 6, handed our voucher to the reception, and received stickers to wear on our chests. We enjoyed a buffet while listening to Hawaiian music. All the dishes were delicious, and the chicken was especially recommended. After finishing our meal, we took a short break, met Elvis, took photos, and then entered the venue to view the costumes and other displays. The show we watched from the front row on the second floor was very enjoyable. Even though we've been to Hawaii many times, it was our first time participating, which felt like a missed opportunity. My wife loves hula, and I love Michael, so I thought we should have come earlier. After the show, we bought a commemorative photo with Elvis and later got autographs from Elvis and Michael on our pictures. If we come to Hawaii again, we will definitely participate. When we return, I will recommend it to my friends who love Hawaii.

夫婦で参加させていただきました。6時過ぎに会場に行ってバウチャーを受け付けに渡して胸に貼るシールを貰ってからハワイアンを聴きながらのブッフェを頂きました。どの料理も美味しく特にチキンはおススメです。食事を済ませて少し休憩を挟んでエルビスのお迎えと写真撮影を終えて会場に入って衣装などを観覧しました。2階の最前列で観たショーは大変楽しく何十回とハワイに来ているのに初参加とは惜しい事をしました。妻はフラ好き私はマイケル好きなのでもっと早くに来るべきだったと思いました。ショーが終わって帰りにエルビスとの記念写真を買ってその後にエルビスとマイケルから写真にサインして頂きました。又ハワイに来ましたら参加させていただきます。帰りましたらハワイ好きの友人達にもお勧めさせて貰います。

Great snorkelling amongst turtles and gorgeous tropical fish. Terrific sailing experience also, with excellent crew onboard. Drinks and snacks available, bring small amount of cash

We arrived at the Inter-Island Terminal via Hawaiian Airlines domestic flight from Kona Airport. Staff were waiting in the arrival lobby with our names displayed on a tablet.

We were the first to board a 13-passenger van and waited for three other pairs of passengers. It took about 15 minutes until departure.

After stopping at two other hotels, we arrived in about 35 minutes. The staff assisted with loading and unloading our luggage, making the process smooth and easy.

There were other shuttle companies that were a bit cheaper, but since the hotel I used was somewhat minor, it wasn't on their list of pickup locations. However, Roberts was able to provide transportation, which was a great help. I would like to use their service again on my next trip.

コナ空港からハワイアン航空国内線でインターアイランドターミナル到着でした。到着ロビーでスタッフがタブレットに名前を表示して待機しておりました。
13人乗りのバンで我々が最初に乗車し、他に2名組×3の乗車を待ちました。発車まで約15分でした。
他のホテル2箇所に寄り、約35分で到着しました。
手荷物の積み降ろしはスタッフが手伝って頂き難なく利用出来ました。

他にもう少し安い送迎車の会社もありましたが、自分の利用したホテルが少しマイナーなのか送迎可能リストに入ってなく、ロバーツさんは送迎可能だった為助かりました。次回の渡航時もまた利用したいです。