All Reviews for Wheelchair Accessible

I have flown with Blue Hawaiian on the other Islands and have always found the experience to be excellent. This time was no exception. It was a beautiful clear day and our pilot, Kristi (sp), was extremely good at narrating the tour of the Island as she flew and was also very funny. The only disappointment that I had was that the video recorder on the helicopter was broken so I wasn't able to purchase a DVD of our flight. Had I known this before we took off, I would have taken many more pictures. My fault for not asking!

The guides from E Noa Tours do a great job providing guests with a good mixture of history, cultural background, and humor. The tour was good, although we felt like we had too much time to kill on land before the boat ride to the USS Arizona Memorial. We also felt like we didn't have enough time at the USS Missouri. Overall, the highlights tour was good and participants definitely get a well-rounded understanding of the history behind the events leading up to December 7, 1941.

Since we were moving from the Big Island, we arrived at the domestic terminal. There were staff members directing us to the baggage pickup area, so it was easy to find.
Inside the car, there was Hawaiian-style background music playing, making for a comfortable journey.

ハワイ島からの移動だったので、国内線ターミナルに着きました。荷物をピックアップする場所に案内の方がいたのですぐにわかりました。
車内ではハワイらしいＢＧＭがかかり、快適に移動できました。

No time to enjoy or view activities. We felt very rushed. "Gold Package" got us a deli sandwich, which we had to leave the tour for, adding to the time rush. I had taken this tour with a different company several years ago, and had a totally different experience (for the better). Bus drive thru town was pleasant and informative. Driver was knowledgeable.

A couple of more hours could have made all the difference...

Simply wonderful. You travel around Oahu, visiting many beaches and points of attraction, like the Budist temple, Kualua Ranch, Dole Plantation and much more. The tour guide was excelent, I give him the highest calification.

I booked the tour online a day before. It was a last minute plan. I wanted to see if my booking went through. I called their number. They already knew that I was calling. They put me on hold for a few minutes and it was done. I would highly recommend this tour company.

Since my flight from Honolulu was at 8 AM, I chose the 24-hour shuttle service. The hotel pickup felt a bit too early, but they made sure to get me there on time without any delays. I would like to use this service again when I come to Hawaii.

ホノルル発が8時と早朝便だったため24時間対応の送迎サービスを選びました。ホテルピックアップが少し早すぎた気もしますが、時間に遅れることなくきちんと送って下さりました。ハワイに来た際はまた利用したいと思います。

Our original driver lost his wallet so could not drive us. We had to wait close to an hour to get a new driver. This combined with heavy traffic due to a Christmas parade resulted in our tour being significantly delayed and feeling somewhat rushed as we tried to save time at each stop. Our second driver was very knowledgeable and gave us an excellent running commentary as we toured. We did skip a couple of stops/activities due to the delays, but we're not offered any type of compensation. While this is a highly recommended tour company that provided the service, I find it disappointing they did nothing to make up for their issues.

The tour guide was entertaining, funny, and knowledgeable. The scenery was breathtaking. Enjoyed all the stops.

This time, I used the service arriving in Honolulu from Canada.

The arrival time was completely different from the flights from Japan, as we arrived after 10 PM, but the shuttle service was well-organized and convenient.

I will definitely use it again when I travel to Hawaii from other cities in North America next time.

今回は、カナダからホノルル入りで利用させて貰いました。

日本からの到着便時刻（am）と全く違い、到着が22時過ぎでしたが、送迎対応もしっかりしていて便利でした。

次回も北米他都市からハワイ入りした時は活用させて頂きます。

Royal Star motorcoach provided top notch transportation and Patrick, our driver and guide, provided superior service. The motorcoach was impeccably clean and modern and Patrick was friendly, funny, and completely knowledgeable about everything Hawaiian that all of us asked him. I particularly liked that Patrick kept track of us at all times and was at all rendezvous sites at Pearl Harbor on time. It was great to know that he was looking out for us and took a personal interest in all of us. Patrick is a wonderful ambassador of your company and of your motorcoach and guide services. By the way, I'm not related to Patrick, but I am a former motorcoach bus captain myself for several years in Virginia. Patrick is a man worth keeping happy; you do not want to lose this gem to a competitor! We were very glad we found VELTRA online for our Pearl Harbor and Honolulu transportation and tour on 11/27/2015.

This was my second time in Honolulu, and I requested the shuttle bus for the first time. After arriving from the outer islands, the shuttle bus staff came to help with luggage and placed a shell lei around my neck. They also carried my suitcase, which was very kind of them.

I was a bit surprised by the radio volume during the ride to the hotel, but they carried my luggage from the vehicle to inside the hotel, and they were very kind. I thought I would like to use this service again the next time I visit Hawaii.

ホノルル２回目で、初めてのシャトルバスをお願いしました。
離島からの到着で、荷物受取でシャトルバスの係員が来て、
貝殻のレイをかけてくれました。
スーツケースも運んで頂き、とても親切でした。

ホテルまでの間のラジオ音が少し大きくて驚きましたが、
荷台からホテル内まで荷物を運んで頂き、
とても親切で、また次回ハワイに行った際、
使いたいを思いました。

The pickup arrived about 30 minutes late, and there was no apology. Although it was fine in terms of the flight departure time, it was disappointing that there was no communication about the delay.

指定の時間より約30分程、遅れて迎えが来たが、
謝りもなかった。
飛行機の出発時間まで大丈夫でしたが、
遅れる連絡がなかったのが、残念でした。

We were picked up less than a block away from our Waikiki Hotel for an early morning 6:30am tour with a guarantee to return us back to the hotel no later than 2:00 pm. As we had a scheduled 3:00pm pick-up for transportation to the cruise ship pier from our Hotel, the time schedule was critical. The drive showed up right on time in a luxury Tour Bus. We completed the Pearl harbor tour which included the USS Missouri, the USS Arizona, and the city tour and got us back to our hotel with time to spare. Great Service. Would highly recommend.

I used the shuttle from the domestic flights. I got a bit lost at the shuttle pick-up point, but I was able to board safely. The driver was very accommodating and provided some guiding explanations along the way, all in English. It's affordable and the service is good, so I would like to use it again.

国内線からのシャトル利用。シャトルの乗り場で迷いましたが、無事に乗り込む事が出来ました。ドライバーの方の対応も良く、ホテルに着くまでの間ガイド的な説明を入れてくれたりしました。全て英語です。安いし対応も良いのでまた利用したいです。

This was my first solo trip, so I requested round-trip airport transfers. When I arrived at Honolulu Airport, I had trouble finding the meeting point, but the information staff kindly guided me to a nearby attendant in a yellow aloha shirt. After checking in my suitcase and waiting for a few minutes, I was able to enjoy the scenery on a spacious bus to Honolulu. The return trip to the airport was also smooth. Thank you very much.

今回ははじめて一人旅でしたので往復空港間の送迎をお願いしました。ホノルル空港に着いた時、集合場所がすぐにわからずインフォメーションの方にお聞きしたら、すぐ近く黄色いアロハシャツの係りの方まで案内していただきました。スーツケースを預けて待つこと数分。大型バスでゆったりとホノルルまでの景色を楽しみながら到着することができました。帰りもスムーズに空港まで送っていただきました。ありがとうございました。

I used this service on my return from the Neighbor Islands. The staff welcomed me at the baggage claim area and helped with the luggage pickup, which was very attentive. The shuttle seemed to have come from the international terminal, and there were already four or five groups ahead of me. Since my hotel was the last stop, it took a little time to arrive, but that can't be helped. This service is very convenient for individual travelers without a rental car.

ネイバーアイランドの帰りに利用しました。
ターンテーブルのところで係りの方が出迎えてくれ、荷物のピックアップまで手伝ってくれ、至れり尽くせりでした。
シャトルは国際線からまわってきたらしく、すでに４、５組の方がいて、わたしのホテルが最後の場所だったので、到着まですこし時間がかかりましたが、こればかりは仕方ありません。
レンタカーなしの個人旅行にはありがたいです。

Started out from our hotel with a great driver who was very knowledgable and entertaining. We stopped to see Hanauma Bay which was beautiful then moved on to see some very beautiful scenery areas and a stop for ice cream. We hadn't seen this part of the island before especially the beautiful homes with ocean scenery. We ended up at Kuala Ranch that had a tram tour that was somewhat of a disappointment because we saw scenery from the ranch that we could see from the road but now much of the ranch or ranching activities. The gold buffet lunch was okay but only came with complimentary water with tiny plastic glasses. If we wanted any other drinks we had to stand in line while our food got cold. We headed to Dole thinking we would get a tour but again only stopped at the gift shop for shopping. Best part of that was we had another pineapple whip which was great. We saw many of the same things on this tour that we saw the day before on our Pearl Harbor / Polynesian tour. The driver was great and very informative but the tour was just so-so and wouldn't recommend it to others who do the Pearl Harbor / Polynesian Cultural Center.

They welcomed me at an easy-to-find location, which was very reassuring. I definitely want to use this service again next time if I have the opportunity.

着いたら分かりやすい所で迎えてくれて何の不安もなく
助かりました。
次回も機会があれば絶対利用したいです。

On our first day we got rained out so we booked for the next day. So glad we did! Saw a rainbow arch across the sky line along with so many water falls.

I made a last-minute reservation here because another company (a Japanese one) had already closed their bookings. After making the reservation, I received a confirmation email stating, "Hotel pickup is 3.5 hours prior." I thought that was early, but considering I didn't know the road conditions and they would be stopping at other hotels, I figured it was reasonable.

I was fully prepared and waiting in the lobby, but the van took a while to arrive. I started to doubt whether they would come to call me in the lobby, so I waited by the roadside in front of the hotel. While waiting, it was confusing because large buses and vans that didn't have "Roberts" written on them were stopping nearby.

The confirmation email mentioned, "If they don't arrive in 10 minutes, call us," and I hesitated, thinking, "It's about time to call... (but I wouldn't understand if they spoke in English)." Finally, around 15 minutes later, the van arrived. After stopping at a couple of other hotels and passing through the domestic terminal, we arrived at my flight's terminal 2 hours and 40 minutes before departure.

Since I don't understand English, I thought that next time, I should consider having Japanese support as one of my criteria, just in case.

予約がギリギリとなり、別の会社(日系)の方は締め切っていたため、こちらを予約。予約後の予約確定メールに「ホテルピックアップは3時間半前」と。早いなーと思ったけど道路状況も分からないし他ホテルも回るので、そんなものかと。
準備万端でロビーで待ち構えたもののなかなか来ない。ロビーまで呼びに来てくれるのかどうか自信がなくなりホテル前の道端で待機。途中待っている間、ホテル近くにロバーツの大型バスやロバーツと書いていないバンが停まるので紛らわしい…。
予約確定メールに「10分経って来なかったらTELを」と書いてあり、「そろそろTELを…(でも英語で言われても意味分かんないし)」と躊躇していたところ、15分過ぎた頃にバンが到着。その後2か所くらい他ホテルを回り、国内線ターミナルを経由し、私のフライトのターミナルに到着したのはフライトの2時間40分前でした。
英語が分からない私は、次回は、万一の場合に日本語対応可であることも選択基準のひとつにしようと思いました。

Tour guide/driver was very good. He presented interesting and important facts about what we were going to see and hear. Kept the group organized as far as time factors. Provided interesting facts about the islands.

I had some trouble with the departure procedures, so I hurried to the meeting place. However, my fellow passengers ended up gathering 15 minutes later. I waited there, zoning out, but since it was a trip where there was no rush, it wasn't a problem.

We stopped at four hotels, and I was the last to get off at the fifth stop. I think this service is good in that regard because if there weren't a rule limiting it to five stops, there could be a possibility of more people being crammed in. I'm also grateful that it can be used without tipping.

出国手続きに手間取ったので急いで集合場所へ。でも結局同乗者が集まったのは15分後。それまでぼーっと待っていました。急ぐ必要がない旅なので問題ありませんでしたが。
4ホテル回って私は最後5番目に降車。「5か所まで」というルールがなければもっと詰め込まれる可能性があるので、その点でこのサービスは良いと思いました。チップなしに利用できるのもありがたいです。

Tony our bus driver was exceptional. He was informative of the Island. We were picked up at the Hiton Hawaiian and proceeded to Punch Bowl Cemetery. That was a beautiful resting place for the fallen. We then drove to Pearl Harbor and Tony walked in the Park with us, gave us are tickets and pointed out where we were to go and what time. Tony was very hands on with our group and very caring of our journey into Pearl Harbor.
After our visit to the Memorial of which I cried, actually it was very overwhelming to be there and fully felt a piece of history unfolding. Quite an experience, a must see if you go to Honolulu. We then had time to explore the gift shops and proceeded back to the bus, which Tony was waiting on us with mints and a hand towel to wash our hands. Tony is something else. We then started to our way back to the hotel drop off location.
Please don't use anyone but this group, the whole experience was OUTSTANDING.

Maholo,
Julie & Scott Brady from NC

It was a long day but the time flew by as our tour guide/driver kept us entertained the entire day. We will definitely recommend this tour to friends and family and we look forward to booking more tours the next time we're in Oahu!

Had a great time! We enjoyed ourselves on the tour :)...

I participated in the garden tour at the Bishop Museum. I took the city bus, which took about 45 minutes, and arrived before the opening. The gate was open, so I relaxed in the garden and took some photos. The garden tour with a Japanese guide started at 9:15.

I learned about the names and origins of the plants, heard Hawaiian folklore, and had the unique experience of cracking kukui nuts and touching them, which I couldn't have done without the guide. The bracelet I made became my souvenir.

I highly recommend that after the garden tour, you don't leave right away but continue to spend time at the Bishop Museum. There are many hands-on exhibits where you can play and touch traditional Hawaiian instruments, making it a lot of fun for both kids and adults. The planetarium was also great.

ビショップミュージアムのガーデンツアーに参加してきました。
市バスに乗り、約45分。開園前に到着。ゲートは開いていたので、お庭でまったりして、写真を撮って。9時15分から日本語ガイドさんにて園内のガーデンツアー開始。
植物の名前や由来を聞いてハワイ昔話を聞いて、ククイナッツを割って実際に触るなど、ガイドさん無しでは出来ない体験をすることができました。作ったブレスレットは自分のお土産に。
ぜひ、オススメしたいのは、ガーデンツアーの後、すぐに帰らずに引き続き、ビショップミュージアムで過ごすこと。ハワイの伝統楽器の音を出したり、触ったり、体験型の展示が多いので、すごく楽しめます。子供も大人も。プラネタリウムも良かったです。

A once in a lifetime experience.. From the pickup at our hotel to the drop back after the tour, it was all well organised and professional..the view from the helicopter, and our pilots narration was excellent!! We absolutely loved it!! Superb!!

I usually use rental cars, but since I broke my leg and needed a wheelchair for my trip, I used the shuttle service for the first time. On the day of my travel, they provided a wheelchair-accessible vehicle, which was really helpful.

いつもレンタカー利用ですが、足を骨折し車椅子使用の旅行でしたので、初めて送迎シャトルを利用しました。当日は車椅子対応車を用意して頂き本当に助かりました。

I was guided directly to the bus stop, but the wait time was long. Additionally, the waiting area was hot. Could you please consider this a bit more?

バス乗り場まですぐ案内していただきましたが、待ち時間が長かったです。
それに待っている場所も暑かったです。
もう少し考えていただけないでしょうか＞