All Reviews for Wheelchair Accessible

Since it was a flight from the Big Island, there weren't many people, and I quickly recognized the person in the yellow aloha shirt, making everything go smoothly.

ハワイ島からの飛行機だったのであまり人数もおらず、黄色いアロハのかたもすぐわかりスムーズにいけました。

They arrived on time to pick me up right at the hotel and provided a thorough service. I'm grateful that the tip was included as well.

ホテルのすぐ下まで時間通りにお迎えにきていただきしっかり送っていただきました。
チップ込なのもありがたいです。

I always use this service. On the arrival day, the road to Waikiki was congested, but the driver was quick-witted and took an alternate route, allowing us to arrive quickly. The return pickup was also on time, so I can use this service with peace of mind.

いつも利用しています。到着日はワイキキまでの道が混んでいたため、ドライバーさんが機転を効かせて空いている道を通ってくれ早く着くことができました。帰りも時間通りのお迎えで、安心して利用でします。

I usually used "Speedy Shuttle," but this time I used "Roberts Hawaii."
This time, I chose Roberts Hawaii because ① the hotel was closer to Diamond Head and ② Roberts only services a maximum of five hotels.
The prices are reasonable, and considering that tips are included, I think "Roberts Hawaii" is a good choice.
The driver was friendly and a wonderful person.
I would like to use Roberts again next time. Thank you!

いつも、「スピーディーシャトル」を利用していましたが、今回は『ロバーツハワイ』を利用しました。
今回、①ホテルがダイヤモンドヘッド寄りであったこと、②ロバーツは最大でも５軒以下のホテルしか巡回しないという点からロバーツハワイにしました！
料金も良心的だし、チップが含まれていることを考えると、『ロバーツハワイ』は良いと思います。
運転手さんも気さくですてきな方でした。
次回も、ロバーツを利用したいと思いました♪ありがとうございました。

We loved it. We learned so many interesting things and went places we'd never have found on our own. Plenty of stops and plenty of time at each one. Really fun driver! Still talking about it weeks later.

When the bus arrived, the staff did not call out our names. I thought it might have been an oversight, but I wondered if we would have been left behind if we hadn't noticed. The driver seemed kind, so I didn't feel too bad about it.

バスが到着した際、係員の方が私達の名前だけ呼んでくれませんでした。呼び忘れかと思いますが…気付かなかったら置いていかれていたのではと思いました。
ドライバーの方は親切な印象が感じられたため、悪い気はしませんでしたが

I was able to travel comfortably in the pickup van. I hadn't decided on a service for the return trip, but the driver was friendly and made a good impression, so I asked for them again for the return.

ピックアップバンで快適に移動出来ました。
帰りの業者を決めていなかったのですが、運転手さんもフレンドリーで印象が良かったので、帰りもお願いしました。

I made a request through the web the day before departure. The confirmation for the pickup was communicated without any stress. The driver also casually asked where I was from, which made for a nice final memory on the way to the airport.

出発前の日に、webから依頼しました。
ピックアップの確認も、ストレスなく連絡いただきました。運転手さんも、どこから来たの？と気軽に話しかけてくれて、空港までの最後の思い出が出来ました。

I had a reservation for transportation between the hotel and the airport when returning from my trip to Hawaii. However, on the morning of my departure, I received notice that my flight from Honolulu to Japan would be delayed by 8 hours due to an approaching typhoon. I hurriedly tried to contact them, but due to the time difference, I couldn't get through. However, when I directly contacted Roberts and requested a change in the pickup time, they readily agreed, which was a great help! I felt anxious about the irregular situation in a foreign country, but I was relieved to know that I could get to the airport without any issues. Our conversation was a bit awkward, but their response was very trustworthy. I definitely plan to use their services again next time!

ハワイ旅行の帰国の際にホテル〜空港間で予約してましたが、当日の朝に日本が台風接近のためホノルル発が8時間遅れるとの連絡があり、慌ててこちらの問い合わせに連絡しましたが時差のため当然連絡付かず。しかしロバーツに直接問い合わせ、送迎の時刻の変更を申し出たところ、快諾して頂きとても助かりました‼️異国でのイレギュラーな状況で不安でしたが、とりあえず空港へ問題なく行けるという安心感が得られました。お互いにたどたどしい会話でしたが(笑)とても信頼のある対応でした。次回からも是非利用させて頂こうと思います‼️

The pickup was handled by a local woman. She was very pleasant and greeted us with a smile. While there are fixed-rate taxis available, considering tips, I think the included shuttle bus is more convenient and enjoyable.

ピックアップは現地の女性の方でした。すごく感じが良く、笑顔で対応して頂きました。定額タクシー等ありますが、チップなどを考えると含まれているシャトルバスは気楽で良いと思います。

I had to wait quite a bit at the airport. The car to pick me up didn't arrive for a long time, and even when it did, it seemed like they were waiting for other people until the car was full.
If you're traveling with two or more people, maybe a taxi would be a better option?

空港で結構待たされました。なかなか迎えの車も来ないし、来ても車が満席になるまで他の人を待っていたようです。
2人以上の利用ならタクシーかな？

It may not be as fast as a taxi, but if you have a lot of luggage or want a smooth journey, I recommend it. Since the bus is small, it shouldn't circle around the hotel too much.

タクシー程早くは行けませんが、荷物が多い方やスムーズな旅がしたければ、お勧めです。バスが小型なので、ホテルをぐるぐる回ることはなそうです。

If you are staying at Hilton Village, please note that there is a considerable distance from the Grand Waikikian to the bus departure point.

ヒルトンビレッジに泊まる場合は、グランド ワイキキアンから、バスの発車場所まで、相当距離がある事にご注意を

Since we were on a long-term stay with a baby, we had quite a lot of luggage, but they kindly helped carry it, which was a great relief. It was reassuring even with a baby.

赤ちゃん連れの長期滞在だったのでかなり荷物が多くなってしったのですが、快く運んでくれて助かりました。赤ちゃん連れでも安心でした。

Since it was a shared ride, it couldn't be helped, but the number of seats was tight and there was no extra space. It would be better if there were a bit more room.

乗り合いなので仕方ありませんが席数がギリギリで余裕無しでした。
もう少し余裕があると良いのですが。

As soon as I exited the gate, I was guided to the car, and I arrived at the hotel in no time. The staff were very friendly, and I was able to use the service with peace of mind without feeling any inconvenience.

ゲートを出てすぐに車に案内され、あっという間にホテルに到着しました。
スタッフの方もとても親切で不便を感じることなく安心して利用できました。

We arrived at the hotel almost on time. The driver was cheerful and happily shared information about the islands with other guests. There were no issues at all.

ホテルにはほぼ定刻に着きました。ドライバーの方も明るく他のお客様に離島の情報を楽しく話されてました。何の問題も無かったです、

This was amazing to see! Highly recommended. It was touching to see and learn about.

I was glad that someone who could speak Japanese was there. It was great that they confirmed the departure gate and dropped me off. Thank you very much.

日本語が話せる方で、
良かったです。出発ゲート確認して降ろしてくれたのでとても良かったです。
ありがとうございました。

When I arrived at the group exit, it was closed that day, so I had to exit through the individual exit and went to the counter, but there was no one there. I was told that someone from another company might be over there, so I went to look for Hawaiian Airlines and checked the exit again, but I couldn't find anyone. I asked the person at the neighboring counter to borrow a phone to make contact.

I called, and they came, but even though it was supposed to be for the arriving flight, there was absolutely no response, which was really frustrating. Everyone from other companies was waiting at the exit, and I thought the prices were similar, but their service was really poor.

到着した団体用出口出るとあったが、その日は団体出口はしまっていて個人用出口から出てカウンターまで行ったがそこには誰もいなくて、他の会社の人があっちにいるかもしれないから見てこいと言われハワイアン航空のところに探しに行ったり、出口にまた行ったりしたが見つからなくて、隣のカウンターの人に頼んで電話を借りて連絡しました。
電話したので来てくれたけど、到着便に対応となっていたのに全く対応されていなくて本当に困りました。他の会社は皆んな出口で待っているのに、金額も同じようなものだと思うのに全く対応が悪いと思いました。

They picked me up on time. The return trip was smooth, and perhaps because the roads were clear, we arrived at the airport in about 20 minutes. Upon arriving at the airport, they were aware of each airline by group and checked for us, which was helpful. They drop you off close to the check-in area of the airline, so it's reassuring. And to think that the tip is included! It's a wonderful service. I'm glad I used it.

時間通りにピックアップしてくれました。
帰り道もスムーズで道路が空いていたためか、20分くらいで空港に到着。空港に着くとグループごとに各航空会社を把握してくれていて、確認してくれたので助かりました。航空会社のチェックインの場所に近い場所に降ろしてくれるので安心です。
それでチップも含まれているなんて!!
ありがたいサービスです。利用して良かったです。

I always use this service when traveling from Honolulu Airport to Waikiki with a small group. By chance, I ran into a friend who arrived on a different flight at the spot with the staff member wearing a yellow aloha shirt. My friend was using the same service, and we ended up in the same vehicle, allowing us to meet up before reaching our destination (laughs).

ホノルル空港からワイキキへの移動に、少人数の際には必ず利用しています。偶然にも、別の飛行機で到着した現地集合の友人と、黄色いアロハを着た係員さんのところで遭遇。友人も同じく利用していて、乗車する車も同じで、目的地に着く前に合流出来ました（笑）

I used it for a round trip, but it took over an hour to arrive. I used it when transferring from the Big Island to Honolulu on a domestic flight. After boarding at the domestic arrival gate, we went around to the international arrival gate to pick up more passengers, which took quite a bit of time before heading to the hotel.

往復で利用しましたが、到着まで1時間以上かかりました。ハワイ島から国内線でホノルルへ移動時に利用、国内線到着口で乗ってから国際線到着口にまわり、さらに乗客を乗せてからホテルに向かうのでかなりの時間がかかります。

I wanted to do hula, so my 8-year-old daughter and I participated. Since there were two of us, the tour was held.

On the day of the tour, it was just the two of us, which felt like a private experience—very luxurious!

The Japanese staff at the Bishop Museum kindly guided us around both inside and outside the museum.

Since both my daughter and I practice hula, we had discussions related to hula, which were very educational!

I thought it was a tour that would be very beneficial for anyone who does hula.

Of course, we also learned a hula song. Although the kumu hula was absent, the substitute teacher, who was a man, was very kind and friendly, making it enjoyable to learn hula.

Our 5-year-old son also practices hula, but he couldn't participate since he is under 8.

It was a tour that made me want to let my son join as well.

フラをさせたくて
8歳の娘と私で参加しました。
2人以上で、ツアーあるとのことで
我が家だけでも、2人なので
ツアーは、決行されました。

当日も、2人だけでした
貸切状態
贅沢な感じです

ビショップミュージアムの日本人スタッフさんが、丁寧に館内外を案内してくれました。

娘も私もフラをやってるので、
フラにまつわる話があり
すごく勉強になりました！

フラをやる人は、すごく勉強になる
ツアーだと思いました。

もちろんフラも、一曲教わりました
クムフラが不在でしたが
代わりの先生は、
男性でしたが、とてもやさしく
気さくで、楽しくフラを学べました

我が家は、5歳の息子もフラを習ってるが
8歳未満なので、参加できませんでしたが

息子にも、参加させてあげたいと
思ったツアーでした。

This tour was an amazing introduction to Oahu. The tour guide was very informative and friendly, and the day at the Cultural Center was very educational and fun. Our guide at the Polynesian Cultural Center was amazing and very energetic. The luau and dinner was amazing.

I was disappointed with the circle Island Tour as it felt rushed and we only had a half hour at the Dole Plantation which was sufficient only to get something to eat very quickly and see nothing else. The Polynesian Cultural Center was marvelous, great luau, great show. Our driver was a very sweet man but tended to preach and too frequently interspersed his own Christian beliefs. He also mentioned, way too often, the High Cost of Living and the low wages. He is very knowledgeable with regard to the price of real estate on the island, about which I really have no interest.

This was my first time using this service. The check-in counter was easy to find, right next to the group exit at Honolulu Airport, and the check-in process was simple. Additionally, the escort to the parking lot was smooth and friendly, and we boarded the bus quickly with almost no waiting time. I was very satisfied with the service.

今回初めてこちらのサービスを利用しました。チェックインカウンターもホノルル空港の団体出口のすぐ隣でわかりやすく、簡単にチェックインできました。また、その後の駐車場へのエスコートもスムーズで親切、バスへの乗車もすぐで待ち時間はほとんどありませんでした。とても満足できるサービスでした。

The bus transfer within the airport and customs inspection took a lot of time. It took about two hours from the scheduled arrival time of the flight, but I was kindly guided to the bus parking area. The driver was also friendly and helpful.

Additionally, the fact that this plan included a tip was very appealing as it saved me the hassle of preparing one.

空港内のバス移動と税関検査にとても時間がかかってしまいました。飛行機の到着予定時刻から2時間ほどかかってしまったのにも関わらず、丁寧かつ親切にバスの駐車場まで誘導して頂きました。
ドライバーも親切で良かったです。

あとこのプランにはチップが含まれていることも、用意する手間が省けて大変魅力的でした。

The waiting time at the airport was short, and I was taken right to the front of my accommodation, so it was very convenient. I think I will use this service again next time.

空港での待ち時間も短く、宿の目の前まで送ってもらえたので、とても楽でした。次回も利用すると思います。

I was told by the driver on the way there that they would come to pick me up here, so I waited, but it seemed to be a misunderstanding. The driver for the return trip said, "That's not right!!!" After explaining the situation, they understood, but I felt sorry for the Western passengers who had to wait.

行きのドライバーさんから、ここに迎えに来るから、と言われたところで待っていたら、違ったようで、帰りのドライバーさんから、違うよっ！！！と言われました。事情を説明したら分かってもらえましたが、同乗の欧米人？をお待たせしたようで申し訳なかったです。