All Reviews for Wheelchair Accessible

I used Roberts Hawaii again this year. The prices are reasonable, and they provide reliable pick-up, so I feel安心. I plan to continue using Roberts Hawaii for round trips between the airport and the hotel in the future.

昨年に引き続きロバーツハワイを利用させていただきました。お値段も安いですし、しっかりピックアップしていただけますので安心です。空港とホテルの往復は今後もロバーツハワイでお願いするつもりです。

It was a late arrival, but they greeted me with a smile. They also placed a lei made of shells around my neck, which made me very happy. I would like to use their services again.

遅い到着便でしたが、笑顔で出迎えてくれました。さらに貝殻でできたレイをかけてくれ、とても嬉しかったです。また、利用したいです。

Although they said they would prepare a shuttle according to the arrival time, the shuttle bus did not come, and I had to wait for quite a while standing outside the airport (it was in the shade, though). It's disappointing because the person who came to greet me was there and responded properly.

到着時間に合わせてシャトルを用意するとのことだったのに、シャトルバスが来ず、空港の外（日陰だったが）で立ったままかなり待たされた。出迎えの人はいてきちんと対応してくれたのに残念。

The flight was delayed, and I was the only Japanese person there. As for the location, it was indeed hard to find, and someone from a different tour helped me out. However, I was able to get to the hotel without any issues, so I think I will use this service again since it was inexpensive.

飛行機が遅れてしまい、日本人はわたし1人でした。
場所ですが、やはり分かりずらく、その場にいた違うツアーの方に呼んでいただきました。
でも、問題なくホテルまでいけたので、安いしたぶんまた利用すると思います。

I was able to manage my time well, and I felt secure during the bus transfers in an unfamiliar country. The uniforms were easy to recognize. The cup souvenir I received on the way back was a bit of a hassle to carry.

時間管理もできていて、慣れない異国で安心したバス移動ができた。制服がわかりやすい。帰りにもらったカップのお土産はハンドキャリーに困った。

I arrived on ANA flight 186 on September 6, 2017. I used the shuttle service for a one-way trip from the airport to Waikiki.

I usually take a taxi, but this time I had some time, so I decided to try the shuttle service for the first time. Since I booked it online just before my trip from Japan, my name wasn't on the list, and I had to wait a little, but the staff member who spoke Japanese made sure I didn't feel uncomfortable at all.

During the ride to Waikiki, I chatted with the driver. Although we spoke in English, they didn't show any displeasure at my middle school-level English, and we had a great time until we arrived.

Next time, I will use the service for a round trip.

2017年9月6日ANA186便で到着。空港からワイキキまでの片道で利用しました。
いつもはタクシー移動でしたが今回は時間もあったのでシャトルサービスを初めて利用。
日本からネットで直前に申し込んだこともあり？リストに名前が記載されておらず少々待ちましたが、日本語ができるスタッフの方の対応で嫌な気持ちになることはまったくありませんでした。
ワイキキまでの道のりはドライバーの方と談笑。当然英語でしたがこちらが中学英語でも嫌な顔ひとつせず到着まで盛り上がりました。
次回は往復で利用させて頂きます。

I have been to Hawaii more than a dozen times, but this was my first time using a shuttle bus. I booked Roberts because I had seen it around Waikiki for a long time (back when their logo featured a rabbit) and was familiar with it. The price is affordable, and since it's a shared ride, I was prepared for it to take a reasonable amount of time to reach my accommodation, but I was very satisfied as it went smoothly without any worries. The driver was also kind, so I would like to use it again.

これまで十数回以上ハワイに行きましたがシャトルバスの利用は今回初めて。
ロバーツを予約したのはずっと昔（まだロゴがウサギだった頃）からワイキキ
周辺で見かけていて馴染みがあったことがきっかけです。価格が安いし乗り合い
なので目的の宿泊先に着くまでに相応の時間がかかると覚悟していましたが全く
心配なくスムーズに行けたので大変満足しました。ドライバーの方も親切だった
のでまた利用したいと思います。

I mistakenly made a reservation for the airport transfer on the wrong date upon arriving in Honolulu, but they kindly assisted me. Thanks to them, I was able to enjoy my last day in Hawaii. Thank you very much.

ホノルル到着日を間違えて送迎の予約をしてしまいましたが、親切に対応していただきました。
お陰さまで、Hawaii最後の日を楽しむことができました。
ありがとうございました。

I used the round-trip service. I was worried since it had been decades since my last visit to Hawaii, but both the outgoing and return drivers were friendly, making for a pleasant experience. The service only stops at a maximum of five hotels, and the fact that tips are included is reassuring. I will use it again next time!

往復利用しました。
数十年ぶりのHawaiiで心配でしたが、行きも帰りもフレンドリーな運転手さんで 気持ちよく利用させてもらいました。ホテルも最大5件しか経由しないし、チップ込みなのが安心です。次も利用します！

Since we stayed at the Ala Moana Hotel, we headed straight to the airport. I was a bit nervous not knowing what kind of vehicle would come, but right on time, a large bus arrived. The driver confirmed our names, loaded our luggage, and we got on. There didn't seem to be any Japanese people, but there were 3 to 4 groups of foreigners. Since we were using AirAsia X, we were able to be the first to get off when we arrived at Honolulu Airport, which was very quick. I would like to use this service again!

アラモアナホテル宿泊でしたので、
乗り込んですぐ空港へ向かいました。
どんな車が来るのか分からなかったのでドキドキしましたが、時間ちょうどか少し過ぎて大型バスが来ました。
運転手の方が名前を確認すると、荷物を乗せてくれて私達は乗り込みました。
日本人はいなかったようで、
外国人の方が3~4組乗っていました。
エアアジアX利用でしたので、
ホノルル空港に着いたら１番に降りることができたのでとても早かったです。
また利用したいと思います！

As soon as I exited the group exit, I saw a staff member from Roberts wearing an aloha shirt, so it was easy to find. When I informed them of my reservation, they checked it on their pad and placed a shell lei around my neck. I hadn't signed up for the lei service, so it was a pleasant surprise. After waiting for about 10 to 15 minutes, I was guided to a beautiful vehicle that could hold around 10 people, and we departed right away. Since we were at the Ala Moana Hotel, we were the first to be dropped off, which was very quick. I had already paid in advance, including the tip, so there were no issues at all. I would definitely like to use this service again!

団体出口を出てすぐ左側にアロハシャツのロバーツスタッフがいて、すぐに分かりました。
予約していることを伝えると持っているpadで確認して、貝のレイをかけてくださいました。
レイのサービスは申し込まなかったので、サプライズで嬉しかったです。
10~15分程待って綺麗な10人乗りくらいの車に案内され、すぐに出発しました。
私達はアラモアナホテルだったので、
１番に降りることが出来てとても早かったです。
チップも込みで先払いしているし、何の問題もありませんでした。
また利用したいと思います！

The pickup time exceeded the scheduled time by 15 minutes. I was a bit anxious about the route to the airport as it wasn't the one I knew; it went through a downtown-like area and was explained almost like a city tour, mentioning Chinatown and art. As a result, it took 45 minutes to get from the Ala Moana area, which usually takes about 20 minutes. Honolulu Airport takes time for departures, so I was quite nervous. The driver seemed to be enjoying himself, but the other passengers, including myself, felt a bit cold. I think it varies by driver, but it was somewhat bothersome. Given the good service from the airport to the hotel, it was disappointing on the return trip.

ピックアップ時間は予定を15分超えてました。空港までの行き方も少々不安がありました。私が知っているルートではなく、ダウンタウン的な場所を通りまるで市内観光みたいに説明してました。チャイナタウン、アートなど。おかげでアラモアナ地区から通常20分程で行けるのに45分もかかりました。ホノルル空港は出国に時間がかかるのでヒヤヒヤ。運転手さんは一人で盛り上がってましたが私を含め乗客の皆さんは冷やかな感じがしました。ドライバーによって違いがあると思いますが迷惑と言えば迷惑ですね。行きの空港からホテルまでの対応が良かっただけに帰りが残念でした。

I arrived about 5 minutes earlier than the scheduled pick-up time at the hotel, but that was within expectations. Since it's a fixed rate, I feel reassured even if there's traffic. I would like to use this service again if the opportunity arises.

ホテルへの送迎予定時間より5分程早く到着しましたが、想定の範囲内でしょうか。
定額ですので、渋滞していても気持ち的に安心です。
また機会があれば、利用したいと思います。

On the day of my return, the pickup did not arrive even 15 minutes past the scheduled time, so I called the contact number and was told there was no reservation, which took quite a while to confirm. In the end, although the reservation was confirmed, the car arrived 40 minutes later than planned. It was quite nerve-wracking.

帰国の日、ピックアップ時間を15分過ぎても来なかったので連絡先へ電話をした所、予約が無いと言われだいぶ確認に時間がかかりました。結局予約の確認は取れたものの、予定の40分後に車が到着。ハラハラしました。

This tour was filled with lots of information about the history of the island and the people. Pearl Harbour is a must see.

I was able to chat with a staff member who spoke Japanese well while waiting for my ride at Honolulu Airport, so I didn't feel bored at all! The air conditioning in the car was also effective, making the trip to the hotel very comfortable.

ホノルル空港で送迎の車待ちの時間も日本語が上手なスタッフさんと世間話ができ退屈せず過ごしました~!!車内は冷房も効いてて快適にホテルまで行くことができました。

It's an ordinary shared taxi, but it was very useful since there was no transportation arranged for the return to the airport after the tour. Fortunately, it was available, and I was relieved to be safely delivered to the ANA entrance. It would have been nice if the driver could understand a little Japanese, as it seemed they couldn't speak it.

至って普通の乗り合いタクシーですが、ツアーに帰りの空港までの足がついていなかったので、重宝しました。
たまたま空いており、無事にANAの入り口まで送り届けてもらえて安心でした。
ドライバーは日本語できない人のようなので、少しだけ日本語が通じるとよかったです。

Great day. Whilst informative the tour guide did not stop talking for the whole time the bus was moving... He needs to review what he is passing on to the people.

Smooth pickup from the hotel (I was actually nervous since it was my first time).

The half-day tour of Oahu wasn't part of my original plan, but I'm so glad I went! It was amazing... especially Hanauma Bay, which has the most beautiful beach in the world and is definitely worth seeing.

The Polynesian Cultural Center is also a fantastic place to learn about Hawaiian and other regional cultures. I got to experience hands-on activities and demonstrations, and it was a day filled with laughter!

Japanese people... let's quickly throw away the feeling of embarrassment. There's no need to be shy; just be cheerful and enjoy! (laughs)

Thank you for a fun day! m(._.)m

ホテルからスムーズにピックアップ(実は初めてだからドキドキでした)

オアフ半日観光は当初の予定外でしたが行って良かったぁ‼最高…特に世界一キレイなビーチ、ハナウマ湾は一見の価値がありですよ

ポリネシア文化センターもハワイや他地区の文化を学ぶには最高⤴⤴です。手作り経験や実演をさせてもらったり、笑い転げた１日でした‼

日本人よ…恥ずかしいという気持ちは早く捨てよう。陽気に朗らかに楽しくシャイなんて要らないよ(笑)

楽しい1日をありがとうm(._.)m

Pearl harbor is amazing, the tour around the city was good as well.Our tour guide was great and had lots of information to share about each site.

Wow what a wonderful day, the tour guide was fantastic and he made sure we were enjoying our Hawaiian experience. We were taken to many beautiful places and given plenty of time to experience them. He was very informative and made our day memorable.

City tour was very good. But no boat ride to the Arizona Memorial (hitide !!!!)

Was so pleased that we used this service to go back to the airport at the end of our trip.

I was a bit anxious because I saw that the information was only in English, but I was able to use the service smoothly without any problems. The pickup was on time. Although it was a short time, I was very satisfied with the experience in the car. Thank you very much.

英語のみの案内になりますと記載をみていたので少し不安だったのですが、何の問題もなくスムーズに利用することができました。時間通りのピックアップに。短い時間でしたが、車内でも大変満足できました。ありがとうございました。

As soon as we exited the group area, the reception was clearly visible on the right side. The staff guided us to the car, which made us feel at ease. The vehicle was a small Mercedes-Benz bus, and the ride was excellent. No tips were required. It was the best price for two people.

団体から出たらすぐ右側に受付があって分かりやすかったです。係の人が車まで案内してくれて安心でした。車はベンツの小型バスで乗り心地も最高。チップ等も不用でした。2人なら最安値です。

I used the service for the first time. There is a service counter right after you exit the gate, which is very easy to find and convenient. I had a lot of luggage, including a golf bag, but the shuttle bus was more affordable and comfortable than a taxi. I will definitely use it again next time!

初めて利用させて頂きました。ゲートを出て直ぐの所にサービスカウンターがありとても分かりやすく便利。ゴルフバッグもあり荷物が多かったのですが、タクシーよりも安くて、快適なシャトルバスでした。次回も利用させて頂きます！

pilot was friendly. scenery was great. be aware some passengers might get nauseous!

I had a domestic flight transfer from the Big Island to Honolulu Airport, but there was no bus at the pickup location. While I was looking around, I happened to see a female staff member from Roberts, so I inquired, and she kindly guided me to the boarding area. The map I had in mind was a bit different, but everything turned out fine. I'm really grateful to the two staff members from Roberts. If I have the chance, I will use your services again.

ハワイ島から国内線でのホノルル空港送迎でしたが、ピックアップ場所にバスがいなくて探していたところ偶然ロバーツの女子職員をお見掛けしたので問い合わせしたら、乗車場所まで丁寧に案内していただきました。私が考えていた地図と少し違ってましたが、無事事無きを得ました。ロバーツのお二人さんには本当にマハロです。機会がありましたら又利用しますね。

Excellent bus driver he was very personable. Enjoyed the visit to the Arizona memorial very much do much history should not be forgotten

We had to wait for other guests until departure (I was somewhat prepared to wait), but we waited for over 15 minutes. That was a bit too long. I guess it's just part of the price.

出発するまで他の客を待たされたが（多少待つのは覚悟していたが）、
１５分以上待った。ちょっと待たされ過ぎ。値段的に仕方ないということか。