All Reviews for Wheelchair Accessible

They arrived at the hotel almost exactly at the meeting time, and I was able to ride comfortably to the airport. I would like to use this service again next time.

集合時間ほぼぴったりにホテルに迎えに来ていただき、空港まで快適に乗車することができました。
次回も利用したいです。

Although I couldn't connect to Wi-Fi and the voucher couldn't be displayed, they kindly assisted me. I recommend taking a screenshot in advance.

Wi-Fiが繋げず、ﾊﾞｳﾁｬｰが表示出来なかったにもかかわらず、親切に対応して下さいました。
先にｽｸｼｮしておくことをおすすめします。

Upon arriving at the airport and stepping outside, I was immediately greeted by a guide from Roberts Hawaii, who escorted me to the car. There was no chance of getting lost.

The driver was a local, so speaking Japanese was not an option, but it wasn't a problem at all. As long as I could say my name and the name of my hotel, that was enough. The driver was very safe on the road.

It took about 30 minutes to reach the hotel in Waikiki, stopping at various hotels along the way. This time, we were transported in the order of Ala Moana (the one closer to the airport) → Hilton Village → Waikiki.

空港に到着して外にでると、すぐにロバーツハワイの案内人がいて、車まで案内してくれました。迷うことはありませんでした。
ドライバーは現地の人なので日本語はＮＧですが、特に困ることはありませんでした。名前と宿泊ホテル名を言えればＯＫです。安全運転のドライバーさんでした。
ワイキキのホテルまでは約３０分ほどで到着し、各ホテルを巡ります。今回はアラモアナ（空港に近い方）～ヒルトンビレッジ～ワイキキの順で送迎されました。

They arrived to pick me up almost on time, and I was able to get on smoothly.

Considering it was a large vehicle like a bus, it shook a lot, so as someone who easily gets car sick, I was worried about feeling nauseous.

ほぼ時間どおりくらいに
迎えにきてくださり、スムーズに乗れました。


バスのような大型の車にしては
めちゃくちゃ揺れるので車酔いしやすい私は
酔わないかハラハラする感じでした。

Lunch was delicious on top of a wonderful day at the park.

I made a reservation in Japan, so I felt relieved that I could smoothly move to the hotel after arriving in Hawaii. I visited several hotels, and it was nice to see the surroundings and the layout of the other hotels and the city.

日本で予約しておいたので、ハワイに到着してからスムーズにホテルまで移動できて安心でした。
いくつかホテルを回るのですが、ほかのホテルや街の様子や位置関係が見れてよかったです。

This was my first time using the service. A staff member in a yellow uniform welcomed us, and there were several of them along the way to the bus stop, making it easy to find. Depending on traffic conditions, it took about 40 minutes to stop at 3 to 4 hotels before reaching our hotel in Waikiki.

今回初めて利用しました。黄色い服を着た係員さんが迎えてくれ、バスの乗り場までにもところどころにいるので、わかりやすいと思います。交通事情にもよりますがホテルを３～4件寄ってワイキキの自分たちのホテルまで40分くらいでした。

Hands down would do again! The luau was amazing, and everyone was so kind and worked so hard to put on an amazing show. We also got to swim in the falls which was amazing. Definitely recommend! If you're reading this, just book it. You won't regret it. It was also kid friendly. I took my 1 year old and everyone loved
him and took extra effort to involve him in the cultural activities.

The driver didn't seem to speak Japanese, but they provided clear terminal guidance, so I had no trouble at all. They also took the initiative to help with loading and unloading luggage. However, the ride comfort was a bit lacking, but it was a unique vehicle typical of overseas, so it wasn't a problem at all. I would like to use this service again.

ドライバーは日本語はできないみたいだが、ターミナル案内はしっかりやってくれて全然困らない。荷物の積み降ろしも率先してやってくれた。ただ、乗り心地はいまひとつかな、でも、海外ならではの車で、全然問題ありませんでした。次も利用したい。

It took some time to pick up the suitcase, but the person who greeted us followed up perfectly. The response was very smooth.

スーツケースの引き取りで時間がかかりましたが、出迎えの方がキッチリとフォローしてくれました。とてもスムーズな対応でした。

The show was super entertaining! 10/10.
The food was fantastic and they don’t let you go hungry :). 10/10
The bar drinks were disappointing. We each had 2 and none were drinkable. 1/10

Tour driver was knowledgeable and was funny too. She knew the History and insight on the area.

I was very anxious while waiting because they arrived 10 minutes past the scheduled time. Since it was a shared ride, I guess it can get delayed due to various stops. Thank you for safely taking me to the airport. I think it's a good deal since the tip is included in the fare.

予定時間の10分過ぎに来られたので、待ってる間不安でしかたなかったです。混載便なのでいろいろまわっていると遅れることもあるのでしょう。
無事空港まで送っていただきありがとうございました。チップも料金に含まれているのでお得だと思います。

As overseas visitors we were able to see and learned on what actually happened about the surprise attack on the Pearl Harbor naval facilities based on the videos presented and ships hit by the surprise attack. How the US navy base survived the attack. Our visit to the historical place was a big help on our history knowledge.

The timing was precise, which was great. They efficiently organized the group and we were able to receive our luggage smoothly. I would like to use this service again. However, the waiting area at the airport was hard to find, so please make it clearer and more visually indicated.

時間もキッチリで良かったです。
テキパキとグループ分けしてスムーズに荷物も受け取れました。又利用したいです。ただ空港の待ち受け場所がわかりにくかったのでもっと分かりやすくバーチャルに示してください。

I was worried about the pickup location at the airport, but I quickly recognized it by the yellow shirt, which was a relief. The bus takes you right in front of the hotel, so it was very reassuring. I plan to use this service again next time.

空港についてからピックアップの場所が不安でしたが
目印の黄色いシャツですぐにわかり　ホッとしました
バスは、ホテル前まで行ってくれるので、とっても安心
次回も利用しようと思います

They arrived to pick me up right on time, allowing me to go to the airport with peace of mind. The driver was also kind and helped with loading and unloading my luggage.

予定時刻に遅れることなく迎えに来て下さり、安心して空港に行くことが出来ました。運転手の方も優しく、荷物の出し入れもしてくださいました。

Despite the arrival being significantly delayed, they responded immediately on the spot. I was also very grateful that they changed the drop-off location to my preferred spot right there.

到着がかなり遅れたにも関わらず、その場ですぐに対応してくださいました。また、下ろしてもらう場所もその場で希望の場所に変更して下さりとてもありがたかったです。

I was relieved to be greeted with a smile. In an unfamiliar place, I managed to have a good time despite my limited English. Thank you very much.

笑顔で対応され安堵しました。
知らない土地で、トボトボ英語だけど楽しくすごせました。
ありがとうございました。

Transpo- very good
Overall tour is very informative and enjoyable. Tour guides are great. Able to see uss misouri,uss bowfin and uss arizona memorial. The museum is great! I was talking to one of the personnel and he even gave me story about pearl harbour. Food serve is delicious. Able to meet my kababayan from Philippines. Thank you

Aloha! We had a great time on the tour. Cousin Kimo was very knowledgeable and made the information on the tour interesting. It is the perfect length to get a sneak peak of Pearl Harbor and visit the Arizona memorial with a 3 year old in tow. So glad we did it. It is also a nice way to see a few of the hot spots downtown. Thank you cousin Kimo for all the information and the jokes that made it fun.

This time, I was able to book a cheap flight, so my travel route was a bit unconventional: Narita → Kona → Honolulu. If you arrive in Honolulu in the afternoon, only Roberts Hawaii can assist you. When I landed at the domestic terminal in Honolulu, I quickly found the large Roberts Hawaii counter right in front of baggage claim 11. After informing them of my flight, I took a bus to the international terminal. There, I met up with the group arriving in Honolulu, switched buses, and headed directly to the hotel. I believe Roberts Hawaii is safe since they operate their own buses with their own employees.

今回、飛行機の予約が安かったので、
成田→コナ→ホノルル　という変則的な移動となりました。
ホノルルに午後着だとロバーツハワイさんしか対応してくれません。
ホノルルの国内線ターミナルに降り立つと、
バゲージクレーム11の前にデカデカとロバーツハワイさんのカウンターが
あるのですぐに見つかりました。
その後、どの便で来たか伝えて、
国際線ターミナルにバスで移動。そこでホノルル到着組と合流して
バスに乗り換えてホテルまで直接移動となりました。
ロバーツハワイさんは自社バスと自社従業員が運航しているので
安全だと思います。

The day goes by quick, so you may need a second day to explore, but the lunch add in was nice as it is hot durin the summer walking around grounds!

As soon as I exited the airport, there was a staff member waiting, which made it easy to find. It took about 40 minutes to get to Waikiki. (It felt like it took a bit longer because we stopped at other people's hotels.)

空港の出口を出たらすぐに係員の人が待っていたのでわかりやすかったです。ワイキキまでは40分くらいでした。(他の方のホテルを回ったので少し時間がかかった印象)

I have traveled to Hawaii many times, but this was my first visit to this museum. The exhibits were more fulfilling than I expected, with many displays about the Hawaiian monarchy and photographs from that era, which were quite moving. You can deepen your knowledge about Polynesian culture as a whole. There are two guided sessions in Japanese at 10:30 and 11:30. We arrived at 10:45 without knowing this, but we negotiated and were allowed to join the 10:30 session (it might be a good idea to check in advance the days and times when the Japanese guide is available). In addition to the museum, there are facilities for children (playgrounds), a planetarium, and a science center, but these are not particularly impressive.

何度もハワイに旅行しましたが、こちらのミュージアムは初めて訪問しました。予想以上に充実した展示内容で、ハワイ王朝やその時代の写真展示も多く、感慨深かったです。ポリネシア文化全体についての知識を深めることができます。10:30～、11:30～の２回、日本人ガイドによる簡単な説明もあります。私たちは知らずに10:45に到着しましたが、交渉して10:30の回に入れていただきました（日本語ガイドの開催される曜日や時間は事前に確認した方がいいかもしれません）。ミュージアム以外にも、子供向けの学習施設（遊び場）、プラネタリム、科学センター等併設していますが、これらはさほどたいしたことはありません。

I arrived in Honolulu from Kahului in the evening. There was no one at the meeting point specified in the email and voucher. I mustered the courage to call and inquire in English, and I was able to successfully meet the driver, who took me alone in a large shuttle bus to my hotel in Waikiki. Since most flights from Japan arrive in the morning, I thought it might be a bit confusing if you request a pickup at other times. The driver was very kind.

カフルイからホノルルに夕方到着。メールやバウチャーで指定されていた集合場所には誰もいませんでした。勇気を出して英語で電話で問い合わせた所、無事運転手さんと合流でき、大きなシャトルバスに私だけを乗せて、ワイキキ周辺のホテルまで送ってもらえました。日本からの到着便は朝が多いので、それ以外のタイミングで送迎をお願いする場合は、ちょっと戸惑うかも知れないなと思いました。運転手さんはとても親切でした。

There are various options for airport transfers, but I chose to use the shuttle service because it was affordable. All communication was in English, and they were very kind and helpful without any issues. They also provided great support with handling my luggage, which made things easier. I would like to use this service again next time.

空港からの送迎は、色々ありますがシャトルで安価な設定であったため、利用しました。言葉はすべて英語の対応でしたが、何も問題なく親切に対応してくださいました。荷物の出し入れもしっかりサポートしてくれて楽でした。
次回も利用したいと思います。

I was able to start my trip comfortably! It was really great that they responded quickly and courteously after I arrived!

旅のスタートを心地よく始められました！着いてからも素早く丁寧に迅速に対応してくださって本当に良かったです！

I used the transfer service to the airport. The waiting time at the airport when heading to the hotel was short, and the pickup from the hotel to the airport was on time, making it easy to plan my schedule for both the arrival and departure days. Since the reservation deadline is early, it might be better to book the transfer to the airport in advance. The driver was also kind, and some provided humorous commentary.

空港までの送迎に利用しました。
空港からホテルへ向かう際の空港での待ち時間は少なく、またホテルから空港へ向かう際も時間通りに迎えに来てくれたので到着日、出発日のスケジュールが立てやすかったです。
予約締め切りが早いので空港までの送迎は出発前に予約した方がいいかもしれません。
運転手さんの対応も親切で、人によってはユーモアのある案内をしていました。

The pick-up time was supposed to be 09:50 instead of 09:05, and I ended up waiting for about 1 hour and 15 minutes due to the delay. The reservation confirmation email and the voucher all stated 09:05 consistently. Following the instructions on the voucher, I called after waiting for 10 minutes, which is when I found out about the mix-up. The bus that arrived at 09:50 had the driver call the office, and it turned out to be the wrong bus, so I had to wait again.

Since my friend from the area came to see me off, I was disappointed because if the information had been correct, we could have spent more time together having breakfast or shopping leisurely. I was very satisfied with the outbound trip, and the drivers were very pleasant, so I’m not angry, but since this is a point that is emphasized in bold, I recommend reviewing it promptly.

Pick-Up Time: 09:05 が正しくは 09:50だったのと、到着が遅れて1時間15分ほど待ちました。
予約確定と直前メール、バウチャーの記載が統一して9:05でした。
バウチャーの注意事項通り、10分待ってから電話して発覚。9:50に到着したバスは、ドライバーが事務所？のような所に電話して確認してくれたところ違うバスだということで、また待ちました。
現地の友達も見送りにきてくれていたので、記載が正しければ、朝ごはんや買い物をもっとゆっくり一緒に過ごせたのになと残念でした。
行きは大満足でしたし、ドライバーさん達も気持ちの良い対応だったので、怒りはないですが、太字でアナウンスしている箇所ですので早々に見直すことをおすすめします。