All Reviews for Wheelchair Accessible

The pick-up location was far from the baggage claim area, so I asked the person at the nearby Roberts counter, and they guided me with a bit of annoyance. The drop-off point was far from the hotel (it seems that at Hilton Hawaiian Village, there is only the Islander drop-off), but the driver was a nice person and explained various things about Hawaii during the ride.

Pick up場所は、荷物受け取り場所から遠かったので、一度近い場所にあったロバーツのカウンターの人に聞いたら、めんどくさそうに案内された。
降ろされた場所がホテルから遠かった（ヒルトンハワイアンビレッジではアイランダーの車寄せしかないようだ）が、ドライバーは気が良い人で運転中いろいろとハワイのことを説明してくれた。

I was instructed to be at the meeting point five minutes before the pickup time, so I arrived ten minutes early. However, not only did they not arrive five minutes before, but they also didn't show up even at the scheduled departure time.

After waiting and feeling frustrated, they finally arrived about seven minutes after the departure time. There was no explanation or apology for the delay.

After that, we headed to the airport after stopping at three pickup locations, but no passengers showed up at two of those spots, resulting in wasted time. In the end, it took about 60 minutes from boarding to reaching the school.

ピックアップ時間（出発時間）の5分前には集合場所に居るように指示されたので、10分前には待っていました。が、5分前どころか出発時間になっても来ませんでした。
痺れを切らして問い合わせをしようとした出発時刻の7分後位に、来ました。
特に遅れた説明も謝罪もありません。
その後、3箇所のピックアップ場所に寄った後に空港へ向かいましたが、そのうち2箇所で乗車する人は現れずに無駄な時間を過ごしました。
結果、乗車から校舎まで60分程度かかりました。

I'm glad there was a kiosk right inside the domestic arrival lobby, so I could meet up without any confusion. This time it was a domestic flight from the Big Island to Honolulu, so I'm not sure if there will be a kiosk in a prominent location at the international arrival lobby.

国内線到着ロビー内すぐにキオスクがあったので、迷わず合流できてよかったです。今回はハワイ島からホノルルへの国内線だったので、国際線到着ロビーの場合は目立つ場所にキオスクがあるかは不明です。

The driver was very cheerful, kind, and talkative, creating a bright atmosphere that put me at ease. Although I had heavy luggage on the way back, they kindly helped carry it during the ascent and descent.

とても明るく親切でおしゃべりな運転手さんで明るい雰囲気をつくってなごませてくれました。
重たい帰りの荷物でしたか昇降時親切に運んでくれました。

I was delayed in going to the Roberts reception because my checked luggage took a long time to come out, but I was able to board without any particular issues.

預け荷物がなかなか出てこないため、ロバーツの受付に行くのが遅くなりましたが、特に問題なく乗車できました。

When I went to the reception, they guided me to the boarding area, and since the driver wasn't there, they waited with me until the arrival. Everyone else who shared the ride with me was a foreigner.

受付に行くと乗り場まで案内してくれて、運転手の方が居なかったので到着迄は一緒に待っていてくれました。
乗り合わせたのは私以外は全員外国人の方ばかりでした。

It might be surprisingly unknown, but visiting allows you to learn about Hawaii from 200 years ago, which was quite interesting! The interior design of the buildings was also well done!

意外と知られてない？かもしれないが、行ってみると200年前のハワイとかを知れて結構面白かった！
建物の内装もグッドデザインでした！

Although congestion on the roads and at the airport was expected, the pickup was relaxed. Check-in at the airport was smooth. I was able to relax on the flight, and it was a comfortable journey. Even now, I am still savoring the afterglow of the trip.

途上の道路と空港の混雑が予想されたが、余裕の送迎。
空港ではスムーズにチェックイン。機上もリラックス、
快適なフライトだった。今も、旅の余韻に浸っている。

Not enough time for the Bowfin and Missouri! Especially the Missouri is so valuable and amazing!
Introduction saying drop off 16:15-17:00, but our tour actually ended by 14:30 (return from Missouri), I have no idea why but it happened like this. If we have more time, could be definitely better, a bit disappointed.

At the airport, once you exit, there is a staff member (you can recognize them by their aloha shirts), so after you speak to them, they will guide you to the bus smoothly. (You may have to wait a little for the bus to arrive.) I always use this service, and I think the sense of security is the best!

空港について、出口から出ると担当者の方（アロハシャツで分かる）がいるので、声をかけてからはとんとん拍子でバスへ案内していただけます。（バス到着までは、少々待ちますが）いつも利用していますが、安心感は一番かな！と思っています。

It was a good tour and great driver. I wish we would have stopped at more of the scenic spots and skipped some of the roadside gift shops. One was enough. I would skip the Dole Plantation altogether.

I arrived about 15 minutes late for the appointment. Since it was overseas and only English was spoken, I felt quite anxious while waiting.

約束の時間より、15分程遅れて来ました。海外で、英語のみの対応だったので、待ってる間、かなり不安になってしまいました。

A wonderful car and excellent service. However, I was left with a lingering feeling because I was asked to pay a tip. Even though the fee included tips, I felt a bit guilty.

素敵な車、素敵なサービス。ただただ、チップを払ってくださいと言われたことが心残り。チップ込みの料金なのに、申し訳ない気分になりました。

I arrived at the hotel smoothly after entering the country. The wait time was short, which was very helpful. I would like to use this service again next time.

入国してスムーズにホテルまで到着できました
待ち時間も少なくて大変助かりました。
次回も利用したいと思います

We used this service as a family this time.

We were able to move to the designated location without getting lost, and it was easy to recognize the vehicle since it had "Roberts Hawaii" written on it.

I felt very secure with the reservation made through Veltra. I will use it again.

今回家族で利用しました。

事前に指定していた場所に迷うことなく移動でき、車体にロバーツハワイの文字も書いてあるのでわかりやすかったです。

ベルトラ経由の予約でとても安心しました。また利用します。

My pickup arrived 10 minutes early, and since I was waiting ahead of time, everything went smoothly.

At the next hotel, I had to wait and wait... I understood waiting until the scheduled time since it was still early. But I ended up waiting 15 minutes past the scheduled time. Even then, there were guests who were saying goodbye to their families and not getting into the car. Waiting for that one person made me think, "Ah, this is why I feel this way about shuttles."

Should I just accept that it's cheap and that's how it is? I saw other reviews where people were left behind after the time had passed, but I think if you contact them through their contact information or hotel room and they don't show up after 5 minutes, it’s reasonable to leave... especially since there are other guests waiting.

I ended up losing time at the airport, and now I'm feeling like I might skip the shuttle next time.

自分のピックアップ時間、10分前に迎えが来て
早めに待ってたので、良い感じでスイスイと。

次のホテルで、待つ、待つ・・・予定時間前だったので
ピックアップ時間まで待つのはわかる。
でも、予定時間より15分も待って。それでも、家族との別れ
してて、車に乗ってこない客。
その1人を待つことで、あぁ、やっぱり、シャトルってって思う。

安いんだから仕方ないと諦めるべきなのか。ほかの口コミで
時間過ぎたら置いてかれたっていうのあったけど、連絡先とか
ホテルの部屋とか連絡して、5分待って現れなかったら
置いていくのもありだと思う・・・ほかの客がいるんだからさ。

空港での時間なくなるし、次回からはシャトルは・・・な気分

I used the same service for my trip. They picked me up at the hotel and took me to the airport without any problems, which was very convenient. Next time, I plan to use Uber or rent a car from the airport, but it was very convenient without any delays or waiting.

行きも同サービスを使いました。
ホテルまで迎えに来てもらって空港に送ってもらうまで、特に何の問題もなく、とても便利でした。次からはウーバーか空港からレンタカーする予定ですが、時間が遅れたり待たされたりとかもなく、とても便利でした。

Since I had a layover in the country and planned to have some fun in Waikiki, it took some time to check my luggage and go through immigration, but they waited in an easy-to-find location.

国内乗り継ぎの間にワイキキで遊ぶ行程だったので、荷物を預けたりして入国までに時間がかかったのですが、わかりやすい場所で待っていてくれました。

They arrived to pick me up right on time. During the journey, they informed me how many minutes it would take to arrive, which made me feel at ease during the transfer.

予定の時間どおりに迎えにきてくれました。道中も何分に着くよと教えてくれて、安心して送迎してもらうことができました。

I waited nearby before the scheduled time at the airport, and the pickup was exactly on time. Most of the passengers were Japanese, and the driver only spoke English. He asked about the airline, but everyone was unsure. When I mentioned ANA, everyone else followed suit and said ANA, so I felt reassured.

空港まで、予定時間前に近くで待っていて、
きっかり時間通りのお迎えでした。
ほとんどが日本人で、英語のみのドライバーさんが、
航空機は何かと聞いたけど、早くてみなさんわからず、
　私がanaといったら、その後全員ana
といったので、多分大丈夫と思いほっこりしました。

After leaving the airport, I waited at two clearly marked spots for just under 10 minutes, but the large bus arrived smoothly, taking me directly to the Halepuna Hotel. The driver was cheerful and kind.

空港でて、２か所でわかりやすく待っていて、
10分弱待ちましたが大きなバスで、
スムーズに今回の、ハレプナホテルまですぐでした。
ドライバーさんも、明るく親切です。

After four years, I took a solo trip to Hawaii. Since I don't drive, I always book a shuttle to Waikiki. I usually use HIS, but there happened to be no availability, so I booked Roberts Hawaii. Since it was my first time, I was worried about not knowing the location, but when I started walking right from the personal exit, the reception came into view immediately. I was relieved, showed my voucher, and was able to get on right away. The transfer to my hotel in Waikiki was smooth, allowing me to use my time effectively. I plan to book again next time I go.

４年ぶりのHAWAII一人旅、車を運転しないのでワイキキ迄の足はいつも送迎シャトルを予約しています。いつもはHISを利用するのですが、たまたま空きが無く、ロバーツハワイを予約しました。初めてなので、場所が分からなかったらどうしようかと思い個人用出口から右に歩き始めたら、受付がすぐに目に飛び込んできました。ホッとしてバウチャーを見せたところ、直ぐに乗せていただき、スムーズにワイキキのホテルまで移動でき、時間を有意義に使う事が出来ました。次回行く時も予約しようと思います。

Upon arriving at the airport and exiting, there was a staff member right in front of me, and I was able to join them immediately. There were only three groups, so we departed without much waiting. It was smooth, which was great.

空港へつき、出口へ出ると目の前にスタッフのかたがいらっしゃりすぐに合流。
3組のみでほぼ待たされずことなく出発でした。
スムーズでよかったです。

It was a transfer from the hotel to the airport. They helped with loading and unloading the luggage, and we arrived safely without any issues with the flight time. I would like to request this service again next time.

ホテルから空港迄の送迎でした。
荷物の積み込み、積み下ろしもサポートして貰えましたし、安全運転で且つ飛行機の時間にも問題無く到着する事ができました。次回もお願いしたいと思います。

I was worried because my return flight was early, but I felt relieved as you were waiting for me ahead of the scheduled time. Thank you for your assistance this time as well. I plan to make a reservation again next time.

帰国の便が早いので心配でしたが、予定の時間よりも早めに待機して下さっていたので安心しました。今回もお世話になりました。次回もまた予約する予定です。

After arriving at the airport, I was immediately taken to the hotel. I've been using this service every time. The prices have increased compared to before COVID-19. The weak yen is also having an impact, isn't it? It's something we can't help, but...

空港到着後、直ぐにホテルまで送迎して頂きました。毎回お世話になっています。コロナ前よりも価格が高くなりました。円安も影響していますよね。仕方がない事ですが…。

The HA breath of life show was a hit!! we really enjoyed culture center a lot. On the way, the scenery is great also.

I got on early because the pickup arrived, and I was the last to get off. Since it was a shared ride, it couldn't be helped. The driver was professional, so there were no issues.

乗るのは早くに迎えがきて、降りるのは最後だった。
乗り合いだから仕方ないけど。
ドライバーはきちんとしていたので問題はなかった。

I looked for staff at Inoue Airport's Terminal 2 at 7 PM, but there was no one there. When I asked around, everyone said they didn't know, so I thought about taking a taxi. I asked an airline staff member again and found out it was at Terminal 1, so I hurried over, but there were no staff there either. There were many Roberts cars, so I asked a driver, but he said he didn't know. After making an inquiry, I finally managed to get a ride.

１９時にイノウエ空港第二ターミナルでスタッフを探したが，誰もいなく，誰に聞いても知らないと言われタクシーにしようと思い，もう一度航空会社のスタッフがいたので聞いたところ，第一ターミナルだと分かったので慌てて行ったがここもスタッフがおらず，ロバーツの車がたくさんあったので運転手に聞いたが，わからないと言われ問い合わせしてやっと乗せてくれました。

As soon as I arrived at the airport exit, they called my name, so I didn't have to search for anyone. The journey was smooth, and I arrived at the hotel in about 20 minutes from the airport.

空港の出口に着くとすぐに名前を呼んでくれるので探す必要がありませんでした。
道中もスムーズで空港からホテルまで20分くらいで到着できました。