Reviewed by: Ken
The pickup location at the hotel was easy to find, and the check-in process was smooth, which made me feel relieved. There wasn't much waiting time, which was great.
ホテルの迎えの場所も分かりやすくスムーズに受付が出来
安心しました。待ち時間も余り無く良かったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2016/02/24 |
| Activity Date: | 2016/02/09 |
Reviewed by: Ken
I was relieved that after arriving at Honolulu Airport, the meeting place was easy to find and the check-in process went smoothly. It was also nice that there wasn't much waiting time.
ホノルル空港に到着してから集合場所も分かりやすくスムーズに受付が出来
安心しました。待ち時間も余り無く良かったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2016/02/24 |
| Activity Date: | 2016/02/05 |
Reviewed by: Brian
For starters, the show Ha! Breath of Life is AMAZING! If nothing else, that is worth a visit.
Ok, so the Circle Island Tour - yeah, you circle (most of) the island and see some cool things (briefly), but you can get circle island tours from pretty much everyone and ended up with about 3 total after all of our activities there over our week. The biggest problem with this Circle Island Tour is that it takes TOO LONG! You're going to want ample time to do the tour, but not when that time cuts into your time at the cultural center.
We did the circle island tour and the ambassador package. By the time we finished the tour and go to the center, did all the ambassador check in crap, and got to start seeing the center, we had already lost at least 1.5 hours of the already short time available to visit the various cultures. The group tour and the guide does help you learn some cool things, but it also makes everything take longer. In the end, we went back a second day so that we could see all the things we missed the first day (maybe that's the point - more $$ from the visitors??).
I don't want to lead you to believe the center is poor. On the contrary, we very much enjoyed the center. The luau was meh. The show was GREAT! We just wouldn't recommend the circle island tour (as it was for us) or the ambassador package (unless you want to buy it for the good seats but ditch the tour guide in the park).
Definitely visit the park, definitely see the show. Consider ditching the tour guide in the park, consider doing the circle island tour with another company or on a different day, and if you see a luau anywhere else, consider skipping it here (it wasn't the best luau we attended).
Note, the 3 stars if for the package, not for the center on the whole. The center was great, we just weren't keen on the package we purchased.
| Rating: | |
|---|---|
| Packages: | Ambassador Luau - Premium Show Seating & Guided Group Park Tour |
| Attended as: | Couples |
| Posted on: | 2016/02/22 |
| Activity Date: | 2016/02/17 |
Reviewed by: ぱぷ子
The timing was very accurate, and I felt安心して乗車できました. Unfortunately, since the driver was a woman, I had to load my luggage, which was over 30 kilograms, into the car myself. Overall, I was satisfied, but I would prefer a male driver.
時間等がとても正確で安心して乗車できました。
残念だったのが、女性ドライバーだったため、30キロ越えのトランクの荷物を自分で車に乗せることになってしまったのが残念でしたが、概ね満足でした。ドライバーは男性の方が有難いです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2016/02/19 |
| Activity Date: | 2016/02/11 |
Reviewed by: Travelooza
Saw everything and had a FABULOUS tour bus driver that explained everything to us as we went and we learned so much about Hawaii and the entire area.... thoroughly enjoyed it!
| Rating: | |
|---|---|
| Packages: | Standard Tour [No Lunch] |
| Attended as: | Families |
| Posted on: | 2016/02/15 |
| Activity Date: | 2016/02/11 |
Reviewed by: A. Byrne
The Pearl Harbor Heroes Adventure Tour brings a key pages from the 20th Century history to life. It is a excellent tour for people who have deep interest in history and those whose only brush with history is at the movies. The tour covers all the key points of interest at Pearl Harbor including the USS Arizona, USS Missouri, Pacific Aviation Museum and the USS Bowfin. Although it is a full day you will not have time to view all the sites in detail. One recommendation, tour the USS Bowfin before you venture in to the museum as you will not have time to do both. Overall this was money well spent and will probably do it again next time I visit Hawaii.
| Rating: | |
|---|---|
| Packages: | Standard Package without Lunch |
| Attended as: | Friends |
| Posted on: | 2016/02/15 |
| Activity Date: | 2016/01/31 |
Reviewed by: バロン
After finishing my errands in Maui, I returned to Honolulu for a day trip and was quite tired. However, there was already a bus waiting outside the baggage claim (by chance!?) so I was able to get on right away and return to my hotel, which was a great help. Unlike international flights, it seems there are fewer people boarding, so I think it's a good idea to use this option instead of waiting for a taxi.
マウイでの用事を終えて日帰りでホノルルへ帰ってきた為、かなり疲れていたのですが、バゲージクレーム外に既に(たまたま!?)バスが待機していたのですぐに乗ってホテルまで帰る事が出来て大変助かりました。国際線と違って乗車する人が少なそうなので、タクシー待ちするくらいならこちらでお願いするのはアリだと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2016/02/14 |
| Activity Date: | 2016/02/04 |
Reviewed by: バロン
I had to take a flight to Maui at 8:30, so I requested a pickup. However, regardless of whether it was a domestic or international flight, the pickup was set for three hours prior. I was aware of this from the time of the arrangement, but I felt that with domestic flights, there tends to be quite a bit of time needed after arriving and completing security checks, so it was a bit uncertain whether taking a taxi would have been better. Especially since I only speak English, I thought it might be just as easy to use a taxi.
所用があり8:30の飛行機でマウイ島へ行く事になっていた為、こちらにお願いしたのですが、国内線・国際線問わず、3時間前のピックアップになっていました。それは手配の時からわかってはいたのですが、やはり国内線だと着いて保安検査を終えてからもかなりの時間が発生するので、タクシーにした方が良かったか微妙な感じでした。特に英語のみなので、それならタクシーを使っても一緒かな、と思いました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2016/02/14 |
| Activity Date: | 2016/02/04 |
Reviewed by: Kelly Craig
This is the second time for us but we had family guests who had not been before. Last time we took the tour, our guide was excellent, informative, fun. This time we were not as happy with the guide. The first thing he did was tell us about himself and he played football. That took 10 min. He went extensively into the history of the island but did not touch on some of the things that were current such as the Hawaiian housing we drove through, no gangs. He was very monotone. I know he said he had been doing this for 30 years but we paid over $600. and he was boring and not as informative as he could be
Kelly Craig
Catasauqua, pa
Aloha. We are very humbled and grateful that you chose E Noa Tours to help introduce your friends to Oahu. Thank you for taking the time to post a review. Having said that, however, we are extremely disappointed to hear that the tour guide did not meet your expectations. E Noa Tours is proud of each and every one of its drivers and tour guides. And they, in turn, are proud to talk about their island home. Our guests always return with glowing reviews about their tour guides, who normally are entertaining and informative. It sounds like the tour guide who took care of you that day, needs a pep talk from our management team. Please accept our apologies for your negative experience. We hope that your friends still had fun on the tour and walked away with fabulous photos. Warmest aloha to you.
| Rating: | |
|---|---|
| Packages: | [8:30 AM] Ko Olina Departure |
| Attended as: | Families |
| Posted on: | 2016/02/13 |
| Activity Date: | 2016/01/19 |
Reviewed by: すがや
The guidance from the airport was unclear, and I couldn't find the staff. I was at the baggage claim properly, but I ended up being left behind. When I communicated this to a staff member who spoke Japanese, I received a response that suggested it was my fault for not being able to find the pick-up staff.
They did manage to arrange a different bus for me, but it was very unpleasant.
On the way to the airport, I also arrived nearly 20 minutes late compared to the scheduled time, which was quite nerve-wracking.
空港からの案内がわかりづらく、係の人が見つけられなかった。こちらはきちんとバゲッジクレームにいたのに。そのため、置いていかれてしまい、日本語が話せる窓口の人にその旨を伝えた結果、「迎えのスタッフを見つけられなかった貴方達が悪い」というような返答をされた。
なんとか違うバスを手配してはもらったが、非常に不愉快だった。
空港へ向かう際も、予定の時刻よりも20分近く遅れて到着し、肝を冷やした。
Thank you very much for participating in our shuttle service. However, we sincerely apologize for not being able to provide you with satisfactory service.
Upon confirming with the local operating company regarding your pickup, we learned that the driver arrived on time but was unable to meet you. While we received reports that other customers were picked up without issue, we deeply regret that despite your wait, you were unable to connect with the driver. This resulted in you having to move to the service desk, where the staff's response may have caused you discomfort, for which we sincerely apologize.
Additionally, we are truly sorry that on your departure day, the shuttle arrived 20 minutes late, causing you to wait with anxiety.
We take your feedback seriously and will work with the operating company to improve our services in the future.
Thank you very much for your valuable feedback during your busy schedule.
VELTRA Customer Support Team
この度は、送迎シャトルサービスにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
お迎えにつきまして現地催行会社に確認させていただきましたところ、時間通りにドライバーはお客様をお迎えにあがりましたが、お客様とお会いできなかったとのことでございました。
他のお客様は問題なくピックアップできたとの報告を受けてはおりますが、お待ちいただいていたにもかかわらず出会えうことができず、結果的に窓口まで移動していただいたうえ、窓口のスタッフの対応にて不快なお気持ちにさせてしまいましたこと、深くお詫び申し上げます。
また、出国日のお迎えにつきましても、送迎車が20分も遅れて到着し、不安なお気持ちでお待ちいただく結果となり誠に申し訳ございません。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めさせていただきます。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2016/02/11 |
| Activity Date: | 2016/02/08 |
Reviewed by: mmam
Since my departure was after 1 PM and I wanted to spend as much time in Waikiki as possible, I inquired about a taxi, but I found out that the pickup would be three hours prior. So, I used Roberts. We made one pickup and headed to the airport; this time, there were three groups of five people, and I was the only Japanese. Once again, we arrived smoothly.
出発が13時すぎの個人手配チケットなので、少しでもワイキキにいたい!と思いタクシーも問い合わせましたが、やはり3時間前のピックアップになることが判り、ロバーツを利用。 1カ所ピックアップし空港へ、今回は3組5人で日本人は私のみ。 今回もスムーズに到着。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2016/02/09 |
| Activity Date: | 2016/01/22 |
Reviewed by: kiyo
The round-trip transfer between the airport and Sheraton Waikiki was very good, with smooth service and a spacious interior. I definitely want to use it again next time.
空港↔シェラトワイキキの往復送迎でしたが、スムーズな対応と余裕のある車内で大変良かったです。次回、また是非利用させて頂きたいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2016/01/16 |
| Activity Date: | 2015/12/23 |
Reviewed by: Alejandra González
We are from Argentina. The tour was amazong and the driver very kind, he explains everithing and always arrived in time. Beautiful experience.
| Rating: | |
|---|---|
| Packages: | Deluxe Arizona Memorial, USS Battleship Missouri & Historical City Tour |
| Attended as: | Families |
| Posted on: | 2016/01/15 |
| Activity Date: | 2016/01/12 |
Reviewed by: BRad1
Our Veltra tour was a wonderful opportunity to learn more about the infamous attack on Pearl Harbor in 1941. A luxury bus picked my husband and I up on time and drove us to the Arizona Memorial. The seats were quite comfortable and the bus also had a restroom. Unfortunately, I can't remember our tour guide's name but I can tell you that he was very respectable, helpful and informative. As we approached the Arizona Memorial we were given pertinent information as to when the bus would depart, tips for getting the most out of our visit, where we could find food and beverages, restrooms, etc. We found the USS Arizona Memorial visit to be a very moving experience. It was interesting to see how chatty people were as we entered the theatre to view a short video of live footage of the Pearl Harbor attack. Once the video started there was complete silence. It was a solemn experience for all and we continued on a shuttle boat to witness the sunken battleship still leaking oil to this day and the occasional air bubbles that surfaced. We would highly recommend it for all, young and old. On the down side, neither of us thought the city tour was very exciting.
| Rating: | |
|---|---|
| Packages: | Honolulu City Highlights & Pearl Harbor Visitor Center [9:00 AM] |
| Attended as: | Couples |
| Posted on: | 2016/01/03 |
| Activity Date: | 2015/12/11 |
Reviewed by: ぜにー
There aren't many hotels that you can stop by on the way to the airport, so that's good! The hotels and condominiums in Waikiki are covered, which is convenient.
In the case of Nikkei, there are often patterns where only major hotels provide pick-up, but even budget hotels that you might wonder about are included.
空港まで立ち寄るホテル数も多くないので、良いです!
ワイキキのホテル、コンドミニアムはカバーしてるので便利です。
日経だとメジャーホテルのみお迎えのパターンが多いですが、こんなとこも?という安ホテルでもカバーしてます。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2016/01/03 |
| Activity Date: | 2015/12/16 |
Reviewed by: Michael
First time on a helicopter and it was the best way to see all of the island. The crew was great and the pilot Christy was awesome.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2016/01/03 |
| Activity Date: | 2015/12/25 |
Reviewed by: lisa
Our pilot Kristy was fantastic ! It was a great way to see the beautiful Island of Oahu
Loved every minute of it !
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2016/01/02 |
| Activity Date: | 2015/12/25 |
Reviewed by: うっきー
The directions after leaving the airport were clearly indicated on the reservation page, so I was able to reach the meeting point smoothly. I waited for about 10 minutes for the shuttle to arrive, but during that time, the staff member helped me by looking up the locations of the stores we were going to, which was great. I would like to use this service again.
空港を出てからの案内があらかじめ予約ページに示してあったので、集合場所までスムーズにいくことができました。送迎車が来るまで10分くらい待ったのですが、その間も退屈しないように案内係の方がこれから行くお店の場所などを調べてくれたのでよかったです。また、利用したいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2016/01/02 |
| Activity Date: | 2015/12/22 |
Reviewed by: Dirk
I have flown with Blue Hawaiian on the other Islands and have always found the experience to be excellent. This time was no exception. It was a beautiful clear day and our pilot, Kristi (sp), was extremely good at narrating the tour of the Island as she flew and was also very funny. The only disappointment that I had was that the video recorder on the helicopter was broken so I wasn't able to purchase a DVD of our flight. Had I known this before we took off, I would have taken many more pictures. My fault for not asking!
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2016/01/02 |
| Activity Date: | 2015/12/23 |
Reviewed by: Ranwin
The guides from E Noa Tours do a great job providing guests with a good mixture of history, cultural background, and humor. The tour was good, although we felt like we had too much time to kill on land before the boat ride to the USS Arizona Memorial. We also felt like we didn't have enough time at the USS Missouri. Overall, the highlights tour was good and participants definitely get a well-rounded understanding of the history behind the events leading up to December 7, 1941.
E Noa Tours wishes you and your a very Happy New Year! We are so glad you enjoyed your tour highlighting Pearl Harbor.
Please think of us the next time you are on O'ahu!
The E Noa Team
| Rating: | |
|---|---|
| Packages: | [8:30 AM] Ko Olina Departure |
| Attended as: | Friends |
| Posted on: | 2016/01/01 |
| Activity Date: | 2015/12/29 |
Reviewed by: mashu
Since we were moving from the Big Island, we arrived at the domestic terminal. There were staff members directing us to the baggage pickup area, so it was easy to find.
Inside the car, there was Hawaiian-style background music playing, making for a comfortable journey.
ハワイ島からの移動だったので、国内線ターミナルに着きました。荷物をピックアップする場所に案内の方がいたのですぐにわかりました。
車内ではハワイらしいBGMがかかり、快適に移動できました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2015/12/29 |
| Activity Date: | 2015/12/21 |
Reviewed by: Bryan
No time to enjoy or view activities. We felt very rushed. "Gold Package" got us a deli sandwich, which we had to leave the tour for, adding to the time rush. I had taken this tour with a different company several years ago, and had a totally different experience (for the better). Bus drive thru town was pleasant and informative. Driver was knowledgeable.
A couple of more hours could have made all the difference...
| Rating: | |
|---|---|
| Packages: | Gold Tour with Picnic Deli Lunch |
| Attended as: | Families |
| Posted on: | 2015/12/28 |
| Activity Date: | 2015/12/01 |
Reviewed by: Alberto Ortega
Simply wonderful. You travel around Oahu, visiting many beaches and points of attraction, like the Budist temple, Kualua Ranch, Dole Plantation and much more. The tour guide was excelent, I give him the highest calification.
| Rating: | |
|---|---|
| Packages: | Standard Package with Lunch & Tram ride [Available until 12/14/2023 ONLY] |
| Attended as: | Families |
| Posted on: | 2015/12/27 |
| Activity Date: | 2015/12/16 |
Reviewed by: Gunes
I booked the tour online a day before. It was a last minute plan. I wanted to see if my booking went through. I called their number. They already knew that I was calling. They put me on hold for a few minutes and it was done. I would highly recommend this tour company.
| Rating: | |
|---|---|
| Packages: | 8:00 AM Standard Tour [2022] |
| Attended as: | Couples |
| Posted on: | 2015/12/19 |
| Activity Date: | 2015/12/16 |
Reviewed by: まっちゃ
Since my flight from Honolulu was at 8 AM, I chose the 24-hour shuttle service. The hotel pickup felt a bit too early, but they made sure to get me there on time without any delays. I would like to use this service again when I come to Hawaii.
ホノルル発が8時と早朝便だったため24時間対応の送迎サービスを選びました。ホテルピックアップが少し早すぎた気もしますが、時間に遅れることなくきちんと送って下さりました。ハワイに来た際はまた利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2015/12/17 |
| Activity Date: | 2015/11/26 |
Reviewed by: Honolulu tourist
Our original driver lost his wallet so could not drive us. We had to wait close to an hour to get a new driver. This combined with heavy traffic due to a Christmas parade resulted in our tour being significantly delayed and feeling somewhat rushed as we tried to save time at each stop. Our second driver was very knowledgeable and gave us an excellent running commentary as we toured. We did skip a couple of stops/activities due to the delays, but we're not offered any type of compensation. While this is a highly recommended tour company that provided the service, I find it disappointing they did nothing to make up for their issues.
| Rating: | |
|---|---|
| Packages: | Standard Package with Lunch & Tram ride [Available until 12/14/2023 ONLY] |
| Attended as: | Couples |
| Posted on: | 2015/12/15 |
| Activity Date: | 2015/12/12 |
Reviewed by: Mary W., Salem, OR
The tour guide was entertaining, funny, and knowledgeable. The scenery was breathtaking. Enjoyed all the stops.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2015/12/08 |
| Activity Date: | 2015/11/02 |
Reviewed by: jiro
This time, I used the service arriving in Honolulu from Canada.
The arrival time was completely different from the flights from Japan, as we arrived after 10 PM, but the shuttle service was well-organized and convenient.
I will definitely use it again when I travel to Hawaii from other cities in North America next time.
今回は、カナダからホノルル入りで利用させて貰いました。
日本からの到着便時刻(am)と全く違い、到着が22時過ぎでしたが、送迎対応もしっかりしていて便利でした。
次回も北米他都市からハワイ入りした時は活用させて頂きます。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2015/12/05 |
| Activity Date: | 2015/11/28 |
Reviewed by: Gary from Virginia
Royal Star motorcoach provided top notch transportation and Patrick, our driver and guide, provided superior service. The motorcoach was impeccably clean and modern and Patrick was friendly, funny, and completely knowledgeable about everything Hawaiian that all of us asked him. I particularly liked that Patrick kept track of us at all times and was at all rendezvous sites at Pearl Harbor on time. It was great to know that he was looking out for us and took a personal interest in all of us. Patrick is a wonderful ambassador of your company and of your motorcoach and guide services. By the way, I'm not related to Patrick, but I am a former motorcoach bus captain myself for several years in Virginia. Patrick is a man worth keeping happy; you do not want to lose this gem to a competitor! We were very glad we found VELTRA online for our Pearl Harbor and Honolulu transportation and tour on 11/27/2015.
| Rating: | |
|---|---|
| Packages: | 8:00 AM Standard Tour [2022] |
| Attended as: | Couples |
| Posted on: | 2015/12/04 |
| Activity Date: | 2015/11/27 |
Reviewed by: アップルパイ
This was my second time in Honolulu, and I requested the shuttle bus for the first time. After arriving from the outer islands, the shuttle bus staff came to help with luggage and placed a shell lei around my neck. They also carried my suitcase, which was very kind of them.
I was a bit surprised by the radio volume during the ride to the hotel, but they carried my luggage from the vehicle to inside the hotel, and they were very kind. I thought I would like to use this service again the next time I visit Hawaii.
ホノルル2回目で、初めてのシャトルバスをお願いしました。
離島からの到着で、荷物受取でシャトルバスの係員が来て、
貝殻のレイをかけてくれました。
スーツケースも運んで頂き、とても親切でした。
ホテルまでの間のラジオ音が少し大きくて驚きましたが、
荷台からホテル内まで荷物を運んで頂き、
とても親切で、また次回ハワイに行った際、
使いたいを思いました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2015/12/02 |
| Activity Date: | 2015/11/16 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Mahalo Brian for your wonderful feedback, very happy you were able to take advantage of another day; however sorry that the guide was not a benefit to you and your group. We will address these concerns with our team. Aloha oe!