Reviewed by: アップルパイ
The pickup arrived about 30 minutes late, and there was no apology. Although it was fine in terms of the flight departure time, it was disappointing that there was no communication about the delay.
指定の時間より約30分程、遅れて迎えが来たが、
謝りもなかった。
飛行機の出発時間まで大丈夫でしたが、
遅れる連絡がなかったのが、残念でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2015/12/02 |
| Activity Date: | 2015/11/22 |
Reviewed by: Gene Y
We were picked up less than a block away from our Waikiki Hotel for an early morning 6:30am tour with a guarantee to return us back to the hotel no later than 2:00 pm. As we had a scheduled 3:00pm pick-up for transportation to the cruise ship pier from our Hotel, the time schedule was critical. The drive showed up right on time in a luxury Tour Bus. We completed the Pearl harbor tour which included the USS Missouri, the USS Arizona, and the city tour and got us back to our hotel with time to spare. Great Service. Would highly recommend.
| Rating: | |
|---|---|
| Packages: | Deluxe Arizona Memorial, USS Battleship Missouri & Historical City Tour |
| Attended as: | Families |
| Posted on: | 2015/11/24 |
| Activity Date: | 2015/11/14 |
Reviewed by: Chiyo
I used the shuttle from the domestic flights. I got a bit lost at the shuttle pick-up point, but I was able to board safely. The driver was very accommodating and provided some guiding explanations along the way, all in English. It's affordable and the service is good, so I would like to use it again.
国内線からのシャトル利用。シャトルの乗り場で迷いましたが、無事に乗り込む事が出来ました。ドライバーの方の対応も良く、ホテルに着くまでの間ガイド的な説明を入れてくれたりしました。全て英語です。安いし対応も良いのでまた利用したいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2015/11/23 |
| Activity Date: | 2015/11/06 |
Reviewed by: Emilyn
This was my first solo trip, so I requested round-trip airport transfers. When I arrived at Honolulu Airport, I had trouble finding the meeting point, but the information staff kindly guided me to a nearby attendant in a yellow aloha shirt. After checking in my suitcase and waiting for a few minutes, I was able to enjoy the scenery on a spacious bus to Honolulu. The return trip to the airport was also smooth. Thank you very much.
今回ははじめて一人旅でしたので往復空港間の送迎をお願いしました。ホノルル空港に着いた時、集合場所がすぐにわからずインフォメーションの方にお聞きしたら、すぐ近く黄色いアロハシャツの係りの方まで案内していただきました。スーツケースを預けて待つこと数分。大型バスでゆったりとホノルルまでの景色を楽しみながら到着することができました。帰りもスムーズに空港まで送っていただきました。ありがとうございました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2015/11/21 |
| Activity Date: | 2015/11/10 |
Reviewed by: かおりん
I used this service on my return from the Neighbor Islands. The staff welcomed me at the baggage claim area and helped with the luggage pickup, which was very attentive. The shuttle seemed to have come from the international terminal, and there were already four or five groups ahead of me. Since my hotel was the last stop, it took a little time to arrive, but that can't be helped. This service is very convenient for individual travelers without a rental car.
ネイバーアイランドの帰りに利用しました。
ターンテーブルのところで係りの方が出迎えてくれ、荷物のピックアップまで手伝ってくれ、至れり尽くせりでした。
シャトルは国際線からまわってきたらしく、すでに4、5組の方がいて、わたしのホテルが最後の場所だったので、到着まですこし時間がかかりましたが、こればかりは仕方ありません。
レンタカーなしの個人旅行にはありがたいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2015/11/20 |
| Activity Date: | 2015/11/11 |
Reviewed by: Dan B
Started out from our hotel with a great driver who was very knowledgable and entertaining. We stopped to see Hanauma Bay which was beautiful then moved on to see some very beautiful scenery areas and a stop for ice cream. We hadn't seen this part of the island before especially the beautiful homes with ocean scenery. We ended up at Kuala Ranch that had a tram tour that was somewhat of a disappointment because we saw scenery from the ranch that we could see from the road but now much of the ranch or ranching activities. The gold buffet lunch was okay but only came with complimentary water with tiny plastic glasses. If we wanted any other drinks we had to stand in line while our food got cold. We headed to Dole thinking we would get a tour but again only stopped at the gift shop for shopping. Best part of that was we had another pineapple whip which was great. We saw many of the same things on this tour that we saw the day before on our Pearl Harbor / Polynesian tour. The driver was great and very informative but the tour was just so-so and wouldn't recommend it to others who do the Pearl Harbor / Polynesian Cultural Center.
| Rating: | |
|---|---|
| Packages: | Standard Package with Lunch & Tram ride [Available until 12/14/2023 ONLY] |
| Attended as: | Couples |
| Posted on: | 2015/11/11 |
| Activity Date: | 2015/11/06 |
Reviewed by: tomoko
They welcomed me at an easy-to-find location, which was very reassuring. I definitely want to use this service again next time if I have the opportunity.
着いたら分かりやすい所で迎えてくれて何の不安もなく
助かりました。
次回も機会があれば絶対利用したいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2015/11/10 |
| Activity Date: | 2015/10/30 |
Reviewed by: Michael C.
On our first day we got rained out so we booked for the next day. So glad we did! Saw a rainbow arch across the sky line along with so many water falls.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2015/11/06 |
| Activity Date: | 2015/10/12 |
Reviewed by: らっきぃ
I made a last-minute reservation here because another company (a Japanese one) had already closed their bookings. After making the reservation, I received a confirmation email stating, "Hotel pickup is 3.5 hours prior." I thought that was early, but considering I didn't know the road conditions and they would be stopping at other hotels, I figured it was reasonable.
I was fully prepared and waiting in the lobby, but the van took a while to arrive. I started to doubt whether they would come to call me in the lobby, so I waited by the roadside in front of the hotel. While waiting, it was confusing because large buses and vans that didn't have "Roberts" written on them were stopping nearby.
The confirmation email mentioned, "If they don't arrive in 10 minutes, call us," and I hesitated, thinking, "It's about time to call... (but I wouldn't understand if they spoke in English)." Finally, around 15 minutes later, the van arrived. After stopping at a couple of other hotels and passing through the domestic terminal, we arrived at my flight's terminal 2 hours and 40 minutes before departure.
Since I don't understand English, I thought that next time, I should consider having Japanese support as one of my criteria, just in case.
予約がギリギリとなり、別の会社(日系)の方は締め切っていたため、こちらを予約。予約後の予約確定メールに「ホテルピックアップは3時間半前」と。早いなーと思ったけど道路状況も分からないし他ホテルも回るので、そんなものかと。
準備万端でロビーで待ち構えたもののなかなか来ない。ロビーまで呼びに来てくれるのかどうか自信がなくなりホテル前の道端で待機。途中待っている間、ホテル近くにロバーツの大型バスやロバーツと書いていないバンが停まるので紛らわしい…。
予約確定メールに「10分経って来なかったらTELを」と書いてあり、「そろそろTELを…(でも英語で言われても意味分かんないし)」と躊躇していたところ、15分過ぎた頃にバンが到着。その後2か所くらい他ホテルを回り、国内線ターミナルを経由し、私のフライトのターミナルに到着したのはフライトの2時間40分前でした。
英語が分からない私は、次回は、万一の場合に日本語対応可であることも選択基準のひとつにしようと思いました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2015/11/04 |
| Activity Date: | 2015/10/12 |
Reviewed by: samuel
Tour guide/driver was very good. He presented interesting and important facts about what we were going to see and hear. Kept the group organized as far as time factors. Provided interesting facts about the islands.
| Rating: | |
|---|---|
| Posted on: | 2015/11/04 |
Reviewed by: yoron
I had some trouble with the departure procedures, so I hurried to the meeting place. However, my fellow passengers ended up gathering 15 minutes later. I waited there, zoning out, but since it was a trip where there was no rush, it wasn't a problem.
We stopped at four hotels, and I was the last to get off at the fifth stop. I think this service is good in that regard because if there weren't a rule limiting it to five stops, there could be a possibility of more people being crammed in. I'm also grateful that it can be used without tipping.
出国手続きに手間取ったので急いで集合場所へ。でも結局同乗者が集まったのは15分後。それまでぼーっと待っていました。急ぐ必要がない旅なので問題ありませんでしたが。
4ホテル回って私は最後5番目に降車。「5か所まで」というルールがなければもっと詰め込まれる可能性があるので、その点でこのサービスは良いと思いました。チップなしに利用できるのもありがたいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2015/11/01 |
| Activity Date: | 2015/10/07 |
Reviewed by: Julie Brady
Tony our bus driver was exceptional. He was informative of the Island. We were picked up at the Hiton Hawaiian and proceeded to Punch Bowl Cemetery. That was a beautiful resting place for the fallen. We then drove to Pearl Harbor and Tony walked in the Park with us, gave us are tickets and pointed out where we were to go and what time. Tony was very hands on with our group and very caring of our journey into Pearl Harbor.
After our visit to the Memorial of which I cried, actually it was very overwhelming to be there and fully felt a piece of history unfolding. Quite an experience, a must see if you go to Honolulu. We then had time to explore the gift shops and proceeded back to the bus, which Tony was waiting on us with mints and a hand towel to wash our hands. Tony is something else. We then started to our way back to the hotel drop off location.
Please don't use anyone but this group, the whole experience was OUTSTANDING.
Maholo,
Julie & Scott Brady from NC
| Rating: | |
|---|---|
| Packages: | 8:00 AM Standard Tour [2022] |
| Attended as: | Couples |
| Posted on: | 2015/10/24 |
| Activity Date: | 2015/10/02 |
Reviewed by: Doug and Sue
It was a long day but the time flew by as our tour guide/driver kept us entertained the entire day. We will definitely recommend this tour to friends and family and we look forward to booking more tours the next time we're in Oahu!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2015/10/19 |
| Activity Date: | 2015/10/16 |
Reviewed by: frank
Had a great time! We enjoyed ourselves on the tour :)...
| Rating: | |
|---|---|
| Packages: | [8:30 AM] Ko Olina Departure |
| Attended as: | Families |
| Posted on: | 2015/10/18 |
| Activity Date: | 2015/10/14 |
Reviewed by: 豊橋ッ子
I participated in the garden tour at the Bishop Museum. I took the city bus, which took about 45 minutes, and arrived before the opening. The gate was open, so I relaxed in the garden and took some photos. The garden tour with a Japanese guide started at 9:15.
I learned about the names and origins of the plants, heard Hawaiian folklore, and had the unique experience of cracking kukui nuts and touching them, which I couldn't have done without the guide. The bracelet I made became my souvenir.
I highly recommend that after the garden tour, you don't leave right away but continue to spend time at the Bishop Museum. There are many hands-on exhibits where you can play and touch traditional Hawaiian instruments, making it a lot of fun for both kids and adults. The planetarium was also great.
ビショップミュージアムのガーデンツアーに参加してきました。
市バスに乗り、約45分。開園前に到着。ゲートは開いていたので、お庭でまったりして、写真を撮って。9時15分から日本語ガイドさんにて園内のガーデンツアー開始。
植物の名前や由来を聞いてハワイ昔話を聞いて、ククイナッツを割って実際に触るなど、ガイドさん無しでは出来ない体験をすることができました。作ったブレスレットは自分のお土産に。
ぜひ、オススメしたいのは、ガーデンツアーの後、すぐに帰らずに引き続き、ビショップミュージアムで過ごすこと。ハワイの伝統楽器の音を出したり、触ったり、体験型の展示が多いので、すごく楽しめます。子供も大人も。プラネタリウムも良かったです。
| Rating: | |
|---|---|
| Packages: | ガーデンツアー(2019年3月31日までのご参加) |
| Attended as: | Friends |
| Posted on: | 2015/10/17 |
| Activity Date: | 2015/10/12 |
Reviewed by: Lyn
A once in a lifetime experience.. From the pickup at our hotel to the drop back after the tour, it was all well organised and professional..the view from the helicopter, and our pilots narration was excellent!! We absolutely loved it!! Superb!!
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2015/10/16 |
| Activity Date: | 2015/10/09 |
Reviewed by: takamari2329
I usually use rental cars, but since I broke my leg and needed a wheelchair for my trip, I used the shuttle service for the first time. On the day of my travel, they provided a wheelchair-accessible vehicle, which was really helpful.
いつもレンタカー利用ですが、足を骨折し車椅子使用の旅行でしたので、初めて送迎シャトルを利用しました。当日は車椅子対応車を用意して頂き本当に助かりました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2015/10/09 |
| Activity Date: | 2015/09/22 |
Reviewed by: ノンシュガー
I was guided directly to the bus stop, but the wait time was long. Additionally, the waiting area was hot. Could you please consider this a bit more?
バス乗り場まですぐ案内していただきましたが、待ち時間が長かったです。
それに待っている場所も暑かったです。
もう少し考えていただけないでしょうか>
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2015/10/07 |
| Activity Date: | 2015/09/16 |
Reviewed by: Nikki J from UK
We spent 2 nights in Honolulu after a cruise so as we were short on time so this was the best way to see most of the Island. It was an amazing tour, very well organized and saw a lot of places we would never of seen on our own. Our guide Ernie was brilliant, I would highly recommend this tour for anyone staying on the Island.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2015/10/06 |
| Activity Date: | 2015/10/03 |
Reviewed by: ちゃーまん
I use Roberts Hawaii every time, both for arrival and departure. Since it's a shuttle service, as long as the timing is precise, I can easily and comfortably arrive at the airport or hotel without any hassle. I have never had any issues with the hotel to airport transfer.
毎回、行きも帰りもロバーツ・ハワイさんを利用してます。
送迎ですので、時間がきっちりしていれば特に面倒なく楽に空港やホテルに到着できてます。
ホテル→空港で今まで問題は一度もありません。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2015/10/04 |
| Activity Date: | 2015/09/26 |
Reviewed by: ちゃーまん
I use this service every time between the airport and the hotel. This time, I waited for the bus at the airport for about 30 minutes for the first time. Also, it took an hour to reach the hotel due to the hotel drop-offs (since I was the last one). As someone who knows the roads in Honolulu to some extent, I have some doubts about the route taken to drop off at the hotels (like passing the same roads multiple times and going past hotels where people were getting off). However, since I'm just riding and not in a hurry, the convenience is a plus. I wonder if the driver was inexperienced?
毎回空港とホテル間で利用してます。
今回初めて空港で30分ほどバス待ちしました。
また、同乗の方のホテル巡回でホテル到着まで1時間かかりました。(最後だったので)
ホノルルの道をある程度知っている私としては、ホテルを回るルートが違うのでは?とちょっと疑問(同じ道を数回通ったり、降りる方がいるホテルを通過して後回しになったり...)も残りますが、乗ってるだけで急いでもいないので楽なのが売りです。
ドライバーさん経験浅かったかな?
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2015/10/04 |
| Activity Date: | 2015/09/20 |
Reviewed by: Biabiajohn
The guide was helpful and quite friendly. Love the trip in total.
| Rating: | |
|---|---|
| Packages: | Deluxe Arizona Memorial, USS Battleship Missouri & Historical City Tour |
| Attended as: | Couples |
| Posted on: | 2015/10/03 |
| Activity Date: | 2015/09/30 |
Reviewed by: 清水裕二
It was my first time using a domestic flight, but I felt reassured by the warm welcome at the airport. If I have the opportunity again, I definitely want to use it.
国内線での利用は初めてでしたが、空港でのお出迎えがあり安心しました。
また機会が有れば、必ず利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2015/10/03 |
| Activity Date: | 2015/09/18 |
Reviewed by: eririn
After getting on the shuttle, we went around the airport multiple times, stopping and picking up passengers, so it took over 40 minutes to arrive in Waikiki. It was quite stressful.
シャトルに乗り込んでから空港内をぐるぐるぐるぐる回り、停車したり、ピックアップしていったので、ワイキキまで到着に40分強かかりました。かなりストレスでした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2015/09/28 |
| Activity Date: | 2015/06/29 |
Reviewed by: hahagattuso
Since we took the bus, it was a bit of a long journey, but we were able to spend a very relaxing day. The hula lesson and craft experience were just for us, so it felt almost like a private lesson. The craft experience with the tea leaf lei work was fun, and the hula was taught with great care, which made me happy. The spacious grounds were pleasant, and the planetarium had interesting explanations. The guide in the museum provided thorough explanations as we toured the exhibits, allowing us to learn about Hawaiian culture.
THE BUSで出向いたので少し遠い道のりでしたが、とてもゆったりと一日過ごすことが出来ました。
フラレッスンもクラフト体験も私達だけでしたからほぼプライベートレッスン状態でした。
クラフト体験のティーリーフのレイワークも楽しかったし、フラは丁寧に教えて下さったし、嬉しかったです。
広い敷地内で気持ち良く、プラネタリウムでは興味深い説明で、博物館内も案内の方がしっかり説明して展示物を回ってくださるのでハワイの文化を知ることができました。
| Rating: | |
|---|---|
| Packages: | フラレッスン(初心者/2019年3月31日までのご参加) |
| Attended as: | Couples |
| Posted on: | 2015/09/28 |
| Activity Date: | 2015/08/14 |
Reviewed by: なべきち
I waited about 30 minutes for the bus to arrive after I got there. It was disappointing that there was no explanation during that time, but I had a great time getting to know a family from New Zealand who sat next to me on the bus.
着いてからバスが来るまで30分くらい待ちました。
その間説明がないのが残念でしたがバスの中で隣になったニュージーランド~来られたご家族と仲良くなれ楽しかったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2015/09/27 |
| Activity Date: | 2015/09/20 |
Reviewed by: Tara Hall
Great tour...Pearl Harbor is a must see when visiting Oahu!!
| Rating: | |
|---|---|
| Packages: | 8:00 AM Standard Tour [2022] |
| Attended as: | Families |
| Posted on: | 2015/09/26 |
| Activity Date: | 2015/09/15 |
Reviewed by: ノンシュガー
The waiting time at the airport was long. However, it was quick to get to the hotel once I got on the shuttle. On the return trip, I was picked up right on schedule, which was very helpful. I will use this service again.
空港での待ち時間が長かったです。
けど、シャトルに乗ってからホテルまでは早かったです。
帰りは、予定時間通り迎えに来ていただき、大変助かりました。
また利用させていただきます。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2015/09/23 |
| Activity Date: | 2015/09/20 |
Reviewed by: maruko
I arrived on Oahu from the Big Island after 4 PM, so I was relieved to find the Roberts Hawaii shuttle. I was a bit tired, and the friendly staff made me feel at ease.
ハワイ島から オアフ島に着いたのが、午後4時を過ぎていたので、このロバーツハワイのシャトルがあって、助かりました。少し疲れもあったので、親切な対応のスタッフに 安堵感を覚えました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2015/09/20 |
| Activity Date: | 2015/09/09 |
Reviewed by: Andy
It was pouring rain when Patrick picked us up at the hotel. he was able to shuffle some of the tour around and quite literally worked magic so that when we got to the Arizona the sun came out. He was very knowledgeable and his humor made a very somber trip fun and interesting. Would definitely take another tour with him. the bus was Royal Star if that helps others.
| Rating: | |
|---|---|
| Packages: | 8:00 AM Standard Tour [2022] |
| Attended as: | Couples |
| Posted on: | 2015/09/14 |
| Activity Date: | 2015/09/11 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
I sincerely apologize for the significant delay in picking you up on your return date, which may have caused you anxiety.
The reason for the delay was that your pickup was the final destination for the day, but delays occurred with the previous two pickups. It was also found that the driver was not aware of the delay and could not speak Japanese.
However, our employees are consistently trained to provide genuine care that earns our customers' trust, and above all, the importance of responsibility regarding time is emphasized. I deeply regret that we fell short in this most basic aspect of dispatching the bus at the promised time, causing you to lose valuable time.
We will strive to improve our services to ensure that such inconveniences do not occur again in the future.
Thank you for your understanding.
Robert
Roberts Hawaii Reservation Center
この度はご帰国日のお迎えが大幅に遅れ、不安なお気持ちにさせてしまいましたこと、心よりお詫び申し上げます。
遅れた理由としましては、当日お客様のピックアップが最終目的地だったのですが、その前の2件で遅れが生じてしまった結果という事が判明いたしました。ドライバーからのお詫びが無かった件につきましては、ドライバーには遅れた自覚があまりなく、日本語が話せないという事が判明いたしました。
しかし常々、社員は、お客様に心から信頼していただける心遣い、そして何にも増して、時間に対する責任の重要性について厳しく指導されています。お約束した時間にバスを配車するという最も基本的な所で配慮が足りず、お客様の貴重なお時間を損ない誠に申し訳ございません。
今後二度と同様のご迷惑をおかけしないよう、サービスの向上に努めてまいります。
よろしくお願いいたします。
ロバート
ロバーツハワイ予約センターより