All Reviews for Wheelchair Accessible Bus Tours

Due to the long wait at immigration, I finally met the staff from Roberts Taxi and felt relieved. I apologized for the delay, but the staff member responded with a sulky attitude, saying, "You made us wait quite a bit!" followed by the rough way they draped the lanyard around my neck, which felt very empty. It was the start of my trip, and my spirits were dampened. Additionally, the driver, possibly rushed for time, drove dangerously fast. I was disappointed, especially since I had high expectations based on the overall positive reviews. I hope improvements are made by the time I use the service again.

入国審査に時間が掛かったためロバーツタクシーの係員の方にやっと会え安堵。
時間が掛かったことを詫びましたが係員の方はムスッとした態度で「かなり待ったんですけどね！」と放たれた一言に続き、乱暴に首に掛けられたレイがとても虚しかったです。
旅の始まりなのにテンションが下がりました。
そして時間に追われていたのかどんどん加速する危険なドライバー。
総合評価が高かったので期待していただけに残念です。
次回の利用時までに改善されている事を期待します。

There were not many people, and due to the restrictions on the hotel, there was no inconvenience with the timing! I would like to use it again!!

人も少なくまわるホテルも制限がある関係で、時間に不便さはありませんでした！
また利用したいとおもいました！！

I stayed at the Moana Surfrider, and the bus arrived at 8:10 for an 8:35 pickup. The female driver called my name before I even had to show my voucher, which was a relief. I only had to share the ride with a family from abroad, and we went straight to the airport without wandering around to pick up other hotels. We arrived a bit too early, but there was no lengthy explanation during the tour, and I was able to line up for check-in right away. I've visited Honolulu many times, and this was a very comfortable start to my journey home. I would like to use this service again.

モアナサーフライダー宿泊でしたが、８：３５お迎えに対し、８：１０にはバスが到着していました。女性のドライバーでバウチャー見せる前に名前を呼ばれ一安心。あと外国の方の家族と共に乗車するのみで、ほかのホテルをうろうろピックアップすることもなく空港まで直行。いささか早く付きすぎましたが、ツアー利用時のだらだら説明もなくすぐにチェックインの列に並べました。ホノルルは何度も訪れていますが非常に快適な帰国の旅路の始まりでした。またお世話になりたいと思います。

I was surprised how accessible the tour was! I've never seen a motor coach with a wheelchair lift before. Our guide, Mike, was top notch! One important suggestion: call well in advance to schedule wheelchair transportation. I actually had to change our tour date, but it worked out perfectly. I also recommend the longer tour. We were only able to get through about 1/3 of the audio tour, which I also highly recommend. It was a wonderful experience from beginning to end!

I always request a pickup from Roberts Hawaii at the airport. Last time, I was a bit anxious because I couldn't find them right away at the exit, but this time they were holding a sign with the company name, which made it easy to find them. The driver was very friendly and chatted with us until we arrived at the hotel. I was disappointed that I couldn't speak English, but the other guests seemed to be having a great time.

空港で迎えをいつもこちらのロバーツハワイさんでお願いしています。前回少し出口のところですぐわからなかったので不安でしたが、今回は会社名の名前を持って待ってて下さっていたので、わかりやすかったです。ホテルに到着するまでは運転手の方が楽しくお話をして下さっていました。私は英語ができませんので残念でしたが、他のお客さんたちはとっても楽しそうでした。

I reserved the shuttle service since I was going home alone. It was almost on time, and there were no issues at all. I would like to use it again.

1人で帰るのでシャトルサービスを予約。
ほぼ時間通りだし、何の問題もなかった。
また利用したいと思う。

Clear pricing with tips included. There was a sense of security with a major company, and everything was fine. If I had to say something, the air conditioning in the car was quite strong, so it might be better to have a jacket. That said, it's just under 30 minutes, so it's bearable.

チップ込みで明瞭会計。
大手の会社で安心感もあり何も問題ありませんでした。
強いて言うなら、車内の冷房がかなり効いているので上着があった方がいいかもです。
とはいえ30分弱なので我慢できますが(^-^)

About five minutes after the promised time, the driver came to pick us up, which made me a little anxious, but the driver was smiling and very pleasant, which put me at ease. It seemed that he couldn't speak any Japanese. There were no other Japanese passengers besides us, but the atmosphere was friendly and enjoyable.

約束の時間から五分くらいたって迎えに来てくれたので
ちょっと不安になりましたが、ドライバーさんは笑顔でとっても
感じが良くて安心しました。日本語は全く話せない様子です。
私達以外に乗車している日本人がいませんでしたが、和気あいあい
と良い雰囲気でした。

We had a wonderful time at the excursion and our driver, Mr. Henry was as wonderful guide and he had so much knowledge of the Hawaiian Islands and Hawaiian culture.

I made a request through Veltra, but perhaps because it was a late-night flight, the pickup was 6 hours before the flight. I waited at the airport for 5 hours... Since the stores at the airport are closed during late-night flights, it felt like a waste of time.

The person who picked me up was very friendly, and we had a great time chatting.

ベルトラさんでリクエストを出していただいたのですが、深夜便だった為か、フライトの6時間前のピックアップでした。
空港で5時間待った…深夜便は空港のお店もしまっているので、時間が無駄でした。

送迎してくれた方はとても気さくで、色々なお話をしてくれて楽しかったです。

Tour Guide Cody did a fantastic job in all aspects from his professional driving to his knowledge
of the history of the complete Tour. Very enjoyable.

This was our first trip to Oahu therefore our first opportunity to visit the USS Arizona, Pearl Harbor and the USS Missouri. We were staying in Ko O'lina on the west side of the island and found very few tours that originated from the leeward side. We are so pleased this tour was offered with hotel pick up.

Our guide, a doppelgänger for Santa Claus, was funny an quite informative. The amount of time provided at each site was exactly enough for us. We feel like we got to cross a few things off our bucket list thanks to this tour.

We certainly recommend this tour.

Great trip, lots of beautiful places, Polynesia C.C. is something you must see

What a great day. The flight was great, pilot was fantastic.
Would highly recommend.

I loved it very very much it was a wonderful tour. Thanks you for putting on such wonderful performances. Hope to see you again

I participated alone, but despite being a shared ride, they arrived right on time, and the price was quite reasonable. I was very satisfied. I would like to use their service again if the opportunity arises.

ひとりでの参加でしたが、乗り合いにもかかわらず時間もぴったりにきてくれて、価格も安めで大満足でした。また機会あれば利用したいです。

This was my first solo trip without using a travel agency, but the booking was easy, and the transportation on-site was smooth, allowing me to travel without any worries. If I have the chance, I will use it again.

今回は初めて旅行会社を利用しないひとり旅でしたが予約も簡単、現地での送迎もスムーズで全く不安を感じる事なく旅行が出来ました。
機会があったらまた、利用します。

I was able to board smoothly without any issues. The driver only spoke English, but he asked for my airline and dropped me off at the entrance nearby. If I had to express a little dissatisfaction, it was that my flight was at 9:20, and the pickup was at 5:30, which was quite early.

There was only one other passenger, and we arrived at the airport before 6:30, which was a bit early.

全く問題なくスムーズに乗車できました。
運転手さんは英語しか話せませんが、航空会社を聞いてくれて、その近くの入り口で下ろしてくれました。
少し不満を言えば9時20分のフライトで、ピックアップが5時半と、かなり早かったこと。

他には１名しか乗っておらず、6時30分前には空港でした笑
ちょっと早かったです。

When I arrived in Hawaii (domestic flight), I spoke to a staff member from Roberts Hawaii who was there to greet me, but they informed me that it was "reservation only" and introduced me to another shuttle service. That option was inexpensive at $10 per person (no tip) to Waikiki, but for the return trip, it required a "reservation by phone at least one day in advance," so I chose Roberts Hawaii, which left a "record" online. They arrived on time and responded quickly. Since my hotel was near Kapiolani Park, we stopped at other hotels before heading to the airport, where we were dropped off with customers from the mainland who were on Hawaiian Airlines. It would have been nice to have an explanation since the distinction between domestic and international flights was unclear. The total of $16 per person, including tip, felt a bit high.

ハワイに着いた時（国内線）に、迎えに来ているロバーツ・ハワイスタッフの方に声をかけさせてもらいましたが「予約のみ」ということで、他のシャトル外車を紹介してくれました。そちらの方はワイキキまで一人１０ドル（チップなし）で安かったのですが、帰りは「１日前までに電話で予約」だったのでネットで「証拠」が残るロバーツ・ハワイにしました。時間通りに迎えにきていただいてスピーディに対応、カピオラニ公園近くのホテルだったので他のホテルを回って空港へ、ハワイアンエアで同乗していたメインランドからのお客様と共に降ろされました。国内線と国際線がわかりにくかったので説明あれば嬉しかったです。チップ込み一人１６ドルは安心両込？少し高く感じました。

There are several companies that offer shuttle services, but I believe Roberts is the only one that operates 24 hours. Most of the drivers do not speak Japanese, but since they only take you to the airport, it's usually not a problem even if you don't understand English. For those who do speak English, it's enjoyable to communicate casually with the drivers.

シャトルサービスを行なっている会社はいくつかありますが、24時間対応はロバーツさんだけだと思います。ドライバーさんは日本語が喋れない(分からない)方がほぼですが、空港まで送って頂くだけなので通常は英語が分からない人でも問題ありません。
英語が分かる方は気さくにドライバーさんとコミュニケーションが取れるので楽しいですよ。

Our guide was a funny and informative guide. Henry made our morning and drive back in the evening enjoyable!!!

Our tour bus guide was very friendly and knowledgeable about many aspects of Hawaii's history. He got us to all the tour destinations with just the right amount of time at each location. Thanks for the Hawaiian language lesson as well.

There is a counter right next to the exit, which is easy to find. They also provide support in Japanese. The driver speaks English, but when you arrive at the hotel, they announce the hotel name loudly. There are only a few hotels where they drop you off, so it doesn't take long, making it convenient. Above all, it was cheap and easy.

出口を出てすぐ横にカウンターがあり、分かりやすいです。
また、日本語で対応してくれます。
ドライバーは英語対応ですが、ホテルに到着するとホテル名を大きな声で言ってくれます。
降ろして行くホテルも数カ所くらいなので、ダラダラと時間がかからず、便利でした。
何より、安くて楽チンでした。

I had a hard time making a reservation, but I was able to do it thanks to the advice from Roberts. I really appreciated it.

なかなか予約ができなかったのですが、ロバーツにとアドヴァイスいただきできました
ありがたかったです

I used this service on the bus back to the airport from Honolulu.

It mentioned "English guidance," and I felt a bit anxious despite hearing English throughout the trip, but I decided to book after reading the reviews.

The bus arrived at the hotel on time, and after a quick confirmation of names, we boarded.

Fortunately, it seemed our hotel was the last stop, so it was a non-stop ride from the hotel to the airport.

The ride was comfortable, and I highly recommend it!

ホノルルから空港へ向かう帰りのバスで使用しました。

「英語での案内」と記載で、この旅中いくら英語を聞いてる中でも少し不安でしたが、クチコミを見て申し込み。

ホテルへ時間通りにバスが到着し、
名前の確認等簡単なやりとりをして乗車。

ラッキーなことに私たちのホテルが最後の立ち寄りホテルだったようで、ホテルから空港までノンストップでした。

乗り心地もよく、オススメです！

I had a hard time joining the other guests and ended up waiting for a while with a staff member in a yellow aloha shirt. After about 20 minutes, I was finally guided to the microbus. Both the staff and the driver were very kind and pleasant.

他のお客さんとなかなか合流できず、黄色いアロハの係員の方としばらく待つハメになりました。２０分くらい待ってからようやくマイクロバスに案内されました。係の方も、ドライバーの方も、とても親切で感じは良かったです。

At Honolulu International Airport, a considerable number of travelers were divided among several buses and sent to hotels in different districts. Since it was the hotel farthest from Waikiki, I expected it to take quite a while, but despite some minor traffic, we arrived surprisingly quickly and smoothly. The service felt experienced, and I felt safe and secure during the ride.

ホノルル国際空港では、結構な人数の旅行者を何台かのバスに振り分けて、地区ごとのホテルに送ってもらえました。
一番ワイキキから離れたホテルでしたので、相当時間がかかると思っていましたが、若干の渋滞には巻き込まれましたが、案外早くスムーズに到着できました。
手慣れた感じで、安心安全に送っていただけました。

My flight was at 10:55, but perhaps due to traffic considerations, the pickup was at 7:00. I was transported along with a couple from Sydney. We had a lively conversation about our travels and arrived at the airport comfortably before 8:00 without getting caught in traffic. The driver was kind and drove safely, allowing me to ride with peace of mind.

10時55分のフライトでしたが、渋滞対策だったのでしょうか、7時のピックアップでした。
シドニーからのご夫妻と一緒に送っていただきました。
旅の話に花が咲き、渋滞に巻き込まれることなく、8時前に空港に悠々到着しました。
ドライバーさんもやさしく安全運転で、安心して乗車することができました。

A person was waiting for me at the airport exit. I felt relieved. Also, the driver was kind. Thank you again.

空港出口でかかりの人が出迎えてくれました。安心しました。また、送迎の人も親切でした。又、よろしくお願いします。

I used the round-trip service between Honolulu Airport and the hotel. During the departure from the airport, for reasons I don't know, the vehicle returned to the original point after departing, which took a bit of time, but there were no major issues, and I was picked up almost on time.
As for the cost, it was very reasonable since the fare included the tip. I did give a small tip to the driver who helped with loading and unloading my luggage, as I think it's a matter of courtesy.

　ホノルル空港とホテル間で往復利用させていただきました。空港からの出発の際には、事情は分かりませんが、発車後また元の地点に戻ったりでやや時間が掛かりましたが、大きな問題もなく、ほぼ時間通りに送迎してもらえました。
　料金的にも、運賃にチップ込のお値段ですから大変リーズナブルで良かったです。荷物を載せたり降ろしたりでお世話になった運転手さんには、気持ちだけのチップはお渡ししましたが、これは礼儀かなと思っています。