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Oahu
Our tour guide was awesome - very informative and entertaining tour. Pearl harbor was amazing, our only disappointment was that the navy wouldn't let us onto the Arizona memorial due to "high winds".
Highly recommended tour!
I requested a transfer from Honolulu Airport to the hotel. I thought it would be smoother and more efficient with a small group rather than going through a travel agency, but the pickup car didn't arrive for 40 minutes. When it finally did arrive, it still didn't leave and waited for other passengers from different flights before departing. There was way too much waiting time! Time is money.
ホノルル空港からホテルへの送迎をお願いしました。
旅行会社にお願いするよりも、きっと、少人数でスムーズ、無駄な時間がないかと思いましたが、到着40分も迎えの車は来ない、ようやく来たかと思ったら、まだ出発せず、他の便⁉︎のお客さんをまってから出発。待ちぼうけの時間がありすぎ‼︎時は金なり。
Thank you very much for participating in the tour. However, we sincerely apologize for the inconvenience caused during your trip, which you were looking forward to.
Upon confirming the situation with the local operating company, we found that after your flight arrived at 12:55, you had to wait before boarding the shuttle. We are truly sorry for this delay. Together with the operating company, we will strive to improve our services to ensure that we provide you with a smooth and comfortable transfer experience.
Thank you for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながらせっかく楽しみにされていたご旅行中にご迷惑をおかけいたしましたこと深くお詫び申し上げます。
当日の状況を現地催行会社に確認させていただきましたところ、お客様のフライトが12:55に到着された後、シャトルにご乗車いただくまでお待たせしてしまい、誠に申し訳ございませんでした。お客様にスムーズで快適な送迎サービスがお届けできるよう催行会社共々、サービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
Translated by OpenAI
The driver Patrick was nice and the tour in the city interesting. At pearl Harbor we were very disapointed cause the boat could not let us go on the arizona monument due to the wind !! That was our purpose to see it and the deception was high..
The morning departure had an early meeting time, but it was on schedule. Since we arrived at the airport a bit early, I think it's fine to be about 30 minutes late.
午前便で朝早い集合でしたが、時間通りでした。
空港到着が気持ち早いので、30分くらい遅くても良いと思います。
Translated by OpenAI
Every time I travel to Hawaii, I either use a round trip or go from Waikiki to Honolulu Airport. This time, I used a rental car from Honolulu Airport to Waikiki, so I used it for my return. If you enter your departure time from the airport, the confirmation email will include the pickup time, which is convenient because you don't have to calculate when to head to the airport yourself. They always arrive on time, so it's reassuring!
毎回、ハワイの旅行の時は往復かワイキキからホノルル空港のどちらかを利用します。今回はホノルル空港からワイキキはレンタカーを利用したので、帰りに利用しました。帰りの空港からの出発時間を入力しておけば、予約確定のメールにピックアップの時間が記載して有るので、自分で空港に向かう時間などを計算しなくて済むので便利です。毎回時間通りに迎えが来てくれるので安心ですよー。
Translated by OpenAI
Airport transfer
It was to Hawaiian Airlines, but the drop-off point was a bit unclear. However, it was within an acceptable range...!
I think it was good that they drove safely!
空港までの送迎
ハワイアン航空までだったのですが、降ろしてもらったところがわかりにくかったのですが、仕方ないかなというくらい、、、許容範囲でした！
安全運転で良かったと思います！
Translated by OpenAI
The guides and drivers may only speak English, but it is not particularly inconvenient. They are very kind.
案内の方、ドライバーさんともに英語しか話せないこともありますが、特に不便はありません。とても親切です。
Translated by OpenAI
We went on a hot day on our honeymoon. It was very interesting to hear about the history
Best way to see the Island from a birdseye view. From the time we were picked up at our hotel until we returned everyone was very friendly and helpful. Darren was our pilot and was very informative of the entire island. Gave each side of the helicopter a great view and time for photos as we traveled.
I arrived at Honolulu Airport on a domestic flight from the Big Island at a somewhat awkward time in the evening, so I wasn't sure where to meet and ended up searching for about 15 minutes. However, I managed to find the person in the yellow aloha shirt and was able to board safely. (They didn't have a sign, so I had to approach them.) There were just the two of us in a medium-sized bus, and we were taken directly to our hotel. The driver was a very cheerful American who spoke English, Japanese, and Korean, and we had a great time chatting in the car! I hope to see them again. I will use this service again!
ハワイ島から国内線で夕方の中途半端な時間にホノルル空港に到着したため、待ち合わせ場所がよくわからず15分くらい探してしまいましたが、黄色のアロハシャツの方をなんとか見つけ無事に乗車できました。(プレートは持っておらずこちらから話しかけないとダメでした。)中くらいのバスに私たち２人だけで直でホテルへ送っていただき、運転手さんも英語・日本語・韓国語を話せるとても陽気なアメリカ人の方で、車内でずっと楽しくおしゃべりしました♪またお会いしたいな〜と思うくらいです。また利用します！
Translated by OpenAI
This time, I booked a flight to the Big Island of Hawaii departing at 9:30 AM, but it seems there are few people who can go to the airport at that time, so the meeting time in front of the hotel ended up being at 6:00 AM. I arrived around 6:30, and it was quite difficult to pass the time inside the airport.
今回は朝9：30発の飛行機でハワイ島に行くために予約したが、この時間帯に空港に行かれれる人が少ないようで、ホテル前の集合時間がなんと早朝の6：00になってしまい、6時30頃には到着。空港内での時間つぶしが大変でした。
Translated by OpenAI
The area around Waikiki has many one-way streets, so it's helpful that they drop you off at the hotel entrance, but it took a long time to get to the hotel in the back because of the detours. Since it was a hostel near Kuhio Beach, I was prepared for it to be the last stop, but I thought it would be nice if we could arrive a bit earlier to save some time.
ワイキキ周辺は一方通行が多いので、ホテルの入り口まで送って下さるのは助かるのですが、裏手のホテルに行くのに遠回り遠回りで時間がかかっていました。
クヒオビーチ付近のホステルだったので最後になるのは覚悟していましたが、もう少し早くつけると時間的ロスも少ないのになと思いました。
Translated by OpenAI
I used the round-trip service. When I arrived at the airport and went to the Roberts Hawaii booth, there was a Japanese-speaking staff member who quickly guided me to the shuttle bus. The female driver didn't seem to speak Japanese, so she remained silent all the way to the hotel, but I felt there was no waiting time and the driving was smooth and safe.
For the return trip, I only waited about 7 minutes for the pickup at the hotel. There was said to be traffic, but I felt reassured as we arrived at the airport with plenty of time to spare. The air conditioning in the vehicle was effective, so I felt it was necessary to have a light jacket.
On the outbound trip, I was even given a shell necklace, and I think there are no issues at all if you're simply requesting transportation between the airport and Waikiki. If I have the chance again, I would consider using this service.
One thing to be careful about is that since I used Hawaiian Airlines this time, I was dropped off at their entrance for the return trip. However, the baggage check for flights to the Hawaiian Islands and the mainland U.S. was right in front, while the baggage check for international flights, including Japan, was a bit further back (to the left) from where I was dropped off. In the end, I ended up wandering around and had to ask a staff member in English, so I can't help but think it would have been clearer if they had just mentioned it from the start.
I didn't pay any extra tip since it was included.
往復利用しました。
空港についてロバーツハワイのブースに行くと、日本語スタッフがいたのですぐにシャトルバスまで案内してもらいました。ドライバーの女性は日本語は話せないようでホテルまでは終始無言でしたが、待ち時間も無く安全運転でスムーズに感じました。
復路でのホテルへのお迎えも7分ぐらいしか待ちませんでした。渋滞してたそうですし、空港にもかなり余裕を持って着けたので安心でした。車内は冷房が効いていたので、羽織りものは必須だと感じました。
往路では貝殻のネックレスもかけていただきましたし、単に空港⇔ワイキキ間の送迎を頼むのなら全く問題無いと思います。もしまた機会があったらお願いすると思います。
1点だけ気をつけるとしたら、今回ハワイアン航空を利用したので復路ではそちらの入口で降ろして貰ったのですが、ハワイ諸島やアメリカ本土行きの手荷物預かり所が正面にあり、日本含む諸外国の手荷物預かり所は降ろして貰った所より若干奥(左側)に進まないといけませんでした。結局ウロウロしたあげく係員に英語で質問するハメになったので、最初から一声かけてくれれば分かりやすかったのに〜と思わないでもないです。
チップは込みとのことなので特段払いませんでした。
Translated by OpenAI
The expression "silent driver" was spot on. It was neither good nor bad, neither kind nor unkind. It felt like being transported from point A to point B.
「無口な運転手」という表現がピッタリでした。
良くもなく、悪くもなく、親切でも不親切でもない。
A地点からB地点まで運搬された感じ。
Translated by OpenAI
Tour guide was fantastic and we saw many, many memorable places on the island!
I waited a little at the airport, but there were no particular issues with the transfer to the hotel. If I have the chance, I would appreciate it again!
空港で少し待ちましたが、特に問題なくホテルまで送迎していただきました。機会がありましたらまたよろしくお願いします！
Translated by OpenAI
Last time, I had to wait quite a bit at the airport, but this time they were punctual for the pickup and provided a comfortable ride. The driving was careful and pleasant. I would like to use their service again.
前回は空港でかなり待ちましたが、今回はピックアップの時間に正確で快適に送っていただきました。運転も丁寧でしたし快適でした。また利用したいと思います。
Translated by OpenAI
The pickup was on time and I was comfortably taken to the airport. The driving was careful and pleasant. I would like to use this service again.
ピックアップの時間に正確で快適に空港まで送っていただきました。運転も丁寧でしたし快適でした。また利用したいと思います。
Translated by OpenAI
I used the service for both going and returning from the hotel to the airport. The shuttle arrived 5 minutes before the scheduled pickup time of 7:00 AM. I was at the meeting point 10 minutes early, so I was picked up right away and we departed! It was a comfortable journey. I would like to use it again!
行きも利用し、帰りのホテル→空港も利用しました。
早朝（7：00）のピックアップ時間だったのですが、5分前にはシャトルが到着。
10分前には集合茶所にいたので、即ピックアップしてもらい、出発！
快適な移動でした。また利用したいです！
Translated by OpenAI
I used it from the airport to the hotel. After arriving, there was almost no waiting time before departure. It was very smooth and comfortable. The female driver provided a tour guide in English. I would like to use it again.
空港→ホテルで利用しました。到着後、ほとんど待ち時間もなく出発。
とてもスムーズで快適でした。
ドライバーの女性の、英語での観光案内付きでした＾＾
また利用したいです。
Translated by OpenAI
We enjoyed the trip and the experience, and the driver Jason was wondeful! Thank you!
I was worried about the language barrier, but I decided to go with this option since the infant fee barely applied. Surprisingly, they were on time (actually, even a bit early, just like in Japan!) and the driver was kind, which was great. There were only six of us on the bus. The price was reasonable, so I would like to use this service again.
日本語が通じず心配でしたが、乳幼児料金がギリギリかからないのでこちらに決めました。
意外にも時間どおりで（むしろ十分前でまるで日本みたい！）ドライバーさんも親切でよかったです。
バスも私たち6人だけでした。
価格も手頃なのでまた利用したいです。
Translated by OpenAI
The return bus was not the usual white vehicle like the escort car, but a nice-looking one, and it was great that the driver could speak Japanese.
帰りのバスはいつもの護送車のような白い車体でなくキレイな車体で、運転手さんも日本語が話せて良かったです。
Translated by OpenAI
I used this service separately from the family tour pack I was on. At the airport, I was assisted by a Japanese person, which made my transfer to Waikiki worry-free. The driver was also kind, and there were no issues. I had been using another shuttle bus, but I think I will choose this one next time!
ツアーパック参加の家族とは別に個人手配だったので利用しました。
空港では日本人の方に対応して案内してもらえて不安なくワイキキに移動できました。
ドライバーさんも親切で問題なかったです。別のシャトルバスを利用してましたが、今度からこちらにしようと思いました！
Translated by OpenAI
I also used it on the Big Island, but I used it on Oahu as well. They came to pick me up at the location to collect my luggage! I would like to use it again if I have the opportunity!
ハワイ島でも利用しましたが、オアフ島でも利用☆荷物をピックアップする場所まで迎えに来てくれました！また機会があれば利用したいと思います！
Translated by OpenAI
This was a powerful tour in part cause of our driver Tao!
After arriving, I was told to go to the Roberts Hawaii counter, but there wasn't a specific counter. When I asked the staff around the airport, I received advice to look for someone wearing a yellow shirt, and I was able to easily find a Roberts staff member afterward. However, I thought that if someone isn't used to speaking English, they might feel a bit anxious. Other than that, I was satisfied with the service.
到着後、ロバーツハワイのカウンターまで来てくれ、という話でしたが、特にカウンターはなく、空港の周りのスタッフに聞いたら、黄色いシャツを着ている人を探せばいい、といったアドバイスを受け、その後あっさりロバーツのスタッフを見つけることができました。ただ、英語に慣れてないないと不安に感じるかもしれないなーと思いました。その他の対応などは満足でした。
Translated by OpenAI
I arrived nearly an hour late due to a flight delay. When I went to the reception counter and gave my name, for some reason, I was marked as already checked in. Then, when they placed the shell lei around my neck, it hit my face, but it seemed like they didn't notice. I felt a bit sad, as it seemed like I wasn't being welcomed.
飛行機の遅延で予定よりも一時間近く遅れて到着しました。
受付カウンターに言って名前を伝えると、なぜか私は手続き済みになっていました。
そして貝のレイをかけられる時に顔にバチッとぶつかりましたが、気付いていないようでした。
何だか歓迎されていないようで悲しかったです。
Translated by OpenAI
I use this service every time I travel to Oahu. Even when my flight from Japan arrives late, there are plenty of options available, so it's very convenient to get on quickly. I'm also requesting it for my return trip this time!
オアフ島旅行の際には毎回利用させていただいています。
日本からのエア到着が遅れた時にでも、けっこう便数も多いので直ぐに乗れてとても便利です。
今回も帰りもお願いしています！
Translated by OpenAI
There were indeed five hotels on the tour, but the pickup time was too early (I should have canceled when the time was confirmed), and I ended up with too much time at the airport. I wish there had been a bit more consideration.
確かに回るホテルは５箇所ではあったが、ピックアップの時間があまりにも早く（時間が決定した時点でキャンセルすれば良かったのですが）、空港で時間を持て余してしまった。
もう少し考慮してほしかったです。
Translated by OpenAI
