Pearl Harbor Visitor Center, Arizona Memorial, Punchbowl & Honolulu City Tour

Great bundled day

Reviewed by: Kara

Along Pearl Harbor, we enjoyed the stop at Punchbowl Cemetery, and the city tour of Honolulu highlighted key sites

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Pearl Harbor Visitor Center, Arizona Memorial & Hawaiian Kingdom History Tour

Great Day

Reviewed by: Kara

Shared meaningful historical context about the USS Arizona, Pearl Harbor, and Hawaii’s royal history.

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Budget-Friendly Pearl Harbor Shuttle with Reserved USS Arizona Memorial Tickets & Transportation

Good timing

Reviewed by: Kara

The 9:45 AM departure worked well, with clear instructions and enough time to explore at our own pace.

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Budget-Friendly Pearl Harbor Shuttle with Reserved USS Arizona Memorial Tickets & Transportation

Excellent

Reviewed by: Kara

This early-morning Pearl Harbor shuttle was a great value and very well organized.

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

The worst service. I will never use it again. I recommend Uber instead. 最悪のサービス。二度と使いません。これならUber推奨。

Reviewed by: ひどかった

The reservation notification did not specify a concrete pickup time, stating only, "We have arranged for you to match your flight arrival time. Please come to the designated location." The specified pickup location was "Roberts Hawaii KIOSK."

However, after arriving at the airport and searching for the KIOSK as instructed, I could not find it. Since it mentioned, "If you cannot find it, please contact the dispatch hotline," I inquired in English. The representative explained how to get to the meeting point and mentioned, "There will be staff wearing yellow aloha shirts," but upon arrival, there were no staff members in sight.

When I called the hotline again, I was just repeated the same explanation. After requesting to speak to a different representative and explaining the situation, I finally received the instruction, "The driver is on their way, so please wait there." It turned out that the staff had not even arrived yet.

I continued to wait in an empty area until the driver finally arrived. However, this time, they did not assist with loading or unloading the luggage at all, and we had to load all the suitcases ourselves. Once we finished loading, I thought we could finally depart, but the vehicle showed no signs of moving. When I asked, "Are you waiting for other passengers?" the only response I got was, "I don’t know," with no further explanation. Meaningless time just passed by.

The driver was later seen talking on the phone with someone who seemed to be staff, and it became vaguely clear that there were other passengers, but there was no explanation from their side. After a while, two groups of passengers finally boarded, and we departed. Notably, those two groups of international passengers also had to load their luggage themselves without any assistance.

The prior explanations were often misleading, and the hotline's explanations on the day were unhelpful. The driver's attitude was quite careless, so I have no intention of using this service again, nor would I recommend it to anyone.

予約通知には具体的なピックアップ時間の記載がなく、「フライト到着時間に合わせてお手配いたしました。指定場所にお越しください。」の記載。指定されたピックアップ場所は「ロバーツハワイのKIOSK」でした。

しかし、空港到着後に案内どおりKIOSKを探しても見つからず。
「見つからない場合はディスパッチホットラインへ」とのことだったため、英語で問い合わせを実施。担当者から集合場所までの行き方を説明され、「黄色のアロハシャツを着たスタッフがいる」と案内されたものの、到着してもスタッフの姿はどこにもありませんでした。
再度ホットラインへ電話すると、同じ説明を繰り返されるばかり。担当者を変えてもらい状況を説明したところ、ようやく「ドライバーが今向かっているので、その場で待つように」との指示。つまり、そもそもスタッフ自体がまだ来ていなかったことが判明しました。

何もない場所でひたすら待ち続け、ようやくドライバーが到着。
ところが今度は、荷物の積み下ろしを一切手伝ってくれず、スーツケースはすべて自分たちで積み込むことに。
積み込みが終わり、ようやく出発かと思いきや、車は一向に動く気配なし。
「他の乗客を待っているのか」と尋ねても、返ってきたのは「I don’t know」の一言だけで、状況説明もなし。意味のわからない時間がただ過ぎていきました。

ドライバーの方がその後スタッフと思しき人と電話をしており、他にも乗客がいそうであることがうっすら判明したものの、あちらからの説明はなし。
しばらくしてようやく2組の乗客が乗り込み、出発。
なお、その2組の海外の方々も同様に荷物を運んでもらえず、自分たちで積み込みをしていました。

事前の説明はミスリードになるところが多く
当日ホットラインでの説明も不親切。
ドライバーの方の対応もかなり雑だったので私は二度と使おうと思えませんでしたし、だれにもお勧めできません。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

I received the vehicle promptly. 速やかに配車いただきました

Reviewed by: Grandmarket

After arriving, I contacted dispatch and received a vehicle within about 5-10 minutes. However, there was a long wait for other passengers, so it took a total of about 30 minutes before we departed for the hotel. That said, I was satisfied overall because I was taken to the hotel, and once we left, the ride was quite smooth.

到着後ディスパッチの連絡をしたところ5-10分ほどで配車いただきました。ただ他の乗客待ちが長かったため、ホテルへ向けて出発するまでトータル30分ほどかかりました。ただホテルまで送ってもらえ、出発後はかなりスムーズでしたので全体的には満足です。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It was easy to understand and reassuring. 分かりやすく安心でした

Reviewed by: すー

I boarded alone from Halepuna Waikiki. The driver spoke only English. The other passengers were also from overseas, and I was the only Japanese person. The driver checked the list of passengers and confirmed the flight and terminal before departing, which made me feel at ease. When getting off, the driver kindly announced our stop and assisted with loading and unloading luggage, allowing me to use the service comfortably and with peace of mind!

1人で、ハレプナワイキキから乗車しました。
運転手さんは全て英語です。
他の乗客も海外の方で、日本人は私だけでした。
運転手さんが、お持ちのリストと、乗客に対して乗る飛行機とターミナルを確認してから出発だったので安心して乗っていられました。降りる時も丁寧にお声がけ、荷物の載せ下ろしのサポートがあり
安心して気持ちよく利用できました！

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Roberts Hawaii - Honolulu Airport Shuttle To & From Waikiki Hotels

Very helpful

Reviewed by: My favorite shuttle service

The driver was very helpful. We weren't sure of the pick up location and he helped us by calling the company and we were able to tag along after being verified. He went above and beyond.

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Pearl Harbor & Honolulu City Cruise Ship Shore Excursion with Airport or Waikiki Hotel Drop-Off

Great Tour

Reviewed by: Tulsa Gator

I strongly suggest this tour on your disembarking day on Pride of America. Our flight not until 10:00 pm so we wanted something to do during the day and this was perfect. We got to spend three hours at Pearl Harbor then had a tour of the city. Our guide was amazing and very knowledgeable. He then dropped us off at the airport with plenty of time before our flight. It was a perfect last day tour!!

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

I was made to wait quite a bit. かなり待たされた

Reviewed by: ななみ

It took about 40 minutes until departure. The kids were getting tired of waiting, constantly asking, "Are we there yet? Are we there yet?" I wish it could have been smoother.

出発まで40分くらいかかりました。子供も待ちつかれて、まだ？まだ？とずっと言っていたくらいです。もっとスムーズにしてほしい。

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Budget-Friendly Pearl Harbor Shuttle with Reserved USS Arizona Memorial Tickets & Transportation

Well Organized

Reviewed by: Kara

The schedule was efficient without ever feeling rushed.

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Budget-Friendly Pearl Harbor Shuttle with Reserved USS Arizona Memorial Tickets & Transportation

Stress Free Pearl Harbor Experience

Reviewed by: Kara

Transportation from Waikiki was smooth and stress-free. Then having reserved USS Arizona Memorial tickets was a huge advantage and allowed us to avoid long lines and make the most of our time at Pearl Harbor!

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It was comfortable. 快適でした

Reviewed by: ベリー

I usually use a shared shuttle, but it was fully booked, so I decided to try this service for the first time. It was smooth and very comfortable. The driver had a great vibe, which made for a wonderful start to my trip to Hawaii.

いつも利用している乗り合いシャトルが満席だったので、初めてこちらを利用してみました。すると、スムーズだしとても快適でした。運転手さんも良い雰囲気でしたので、良いハワイ旅行のスタートが切れました。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It was almost on time, but there were some difficulties with the guidance. ほぼ時間通りでしたが、案内に難あり。

Reviewed by: しげまる

It was a domestic move, and overall it was on time. The only concern I have is regarding the content in the email I received, which mentioned a kiosk before the baggage claim, but there isn't one in reality. I searched everywhere and couldn't find it, and when I called, it was confirmed that there is no kiosk. Please provide an update, as this is confusing.

国内移動でしたが、概ね時間通りでした。
唯一気になるのは、頂いたメールに書かれている内容で、バゲッジクレーム前にあるキオスクとありますが、実際にはありません。
私も探しまくり見つからなくて電話したら、キオスクはないことが判明しました。混乱するので、更新をお願いします。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

That's not good. I won't use it from next time. ダメです。次からは使いません。

Reviewed by: くれぃじゅ

I waited 30 minutes for the bus from the airport to the hotel. That was still okay, but despite the fact that the Ramada Plaza Hotel is relatively close to the airport and near Ala Moana Center, the bus took a long detour, dropping off everyone else before stopping at the hotel. It should have taken less than 30 minutes if it went straight, but it took 1 hour and 20 minutes, which made me really angry.

The return trip from the hotel to the airport was just as bad. I waited and waited, and when I called, they said it would arrive in about 20 minutes, but it ended up being about 50 minutes late in total. The meeting point was supposed to be the "hotel front rotary," but they only came to the road in front of the hotel and apparently left without even looking for me. If I hadn't called, they probably would have never come. I will never use this service again.

空港→ホテルはバスを30分待った。それはまだいいけど、ラマダプラザホテルというアラモアナセンターに近い、比較的空港に近いホテルにも関わらず、大回りしまくってほかの人を全部降ろしてからホテルに立ち寄った。まっすぐいけば30分かからないはずだが、1時間20分かかってマジ切れそうでした。
ホテル→空港も待てど暮らせど来ず、電話したら20分ほどで来たが、トータル50分ほど遅れた。「ホテル前ロータリー」が待ち合わせ場所だったのに、ホテル前の道路にしか来ず、しかも全く探さずそのまま行ってしまったらしい。電話しなかったら永遠に来なかったようだ。二度と使わないです。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Wait time 待ち時間

Reviewed by: よう

When I arrived at the designated location, I had to wait a long time for the next car after the first one left. Even though it was a Wyndham resort, I was dropped off at Hokulani. On the way back, I had to wait at Hokulani again in a place with no seating, and when the time came, the car that came to pick me up had actually arrived early. If they had come to the specified location to check, I think I wouldn't have had to worry.

案内された場所に行った時に車が出てからなかなか次の車が来ずかなりまたされた。またウインダム　リゾートなのにホクラニで降ろされた。かえりはまたホクラニまで行き座るところもない場所もないなかでまち、時間になり車からむかえにきたがその車は時間前に着いていたので指定の場所に来て確認してくれたら心配しないですんだと思います。

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Waimea Valley Toa Luau & Free Admission Entry Ticket to Waimea Falls [5:00 PM]

Excellent experience

Reviewed by: Ankita

My friends and I had a great time during this luau! There were a lot of activities to learn traditional manners of cooking, delicious food to eat, and an outstanding show with dance from all the Polynesian islands. I would truly recommend this experience to everyone! Everyone that worked there was very personable as well. Unfortunately, we didn't have time to actually explore the valley but I heard great things about that. I would definitely leave time before to go to the waterfall.

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

The wait time was long and there was no explanation. 待ち時間が長く説明もなかった

Reviewed by: はなばあ

I couldn't get out for over an hour at MPC, and when I finally did, there was a bus stopped in front of the group exit. It was chaotic in front of the reception, so I asked a staff member in front of the bus for help. They kindly guided me to the reception, which was nice, but when they told the staff at the reception my name, it took a long time for them to confirm it. I was told to wait in front of the bus, but even after three buses arrived, my name was never called, and people who arrived after me got on first. I ended up waiting for over 30 minutes. I thought I should have taken the W line instead.

On the way back, the bus arrived on time in front of the hotel, and they even helped carry my suitcase onto the bus, which was great.

MPCで出れなく1時間以上並んでやっと外に出れましたが、団体出口前にバスが停まっていましたが、受付の前がごちゃごちゃして見えなかったのでバスの前のスタッフに声をかけたら、受付へ案内してくれたのは親切で良かったのですが、受付カウンターのスタッフに名前を言ってくれましたが、なかなか確認をしてくれず待たされ、バスの前で待つように言われましたが、3台バスが来ても名前を呼ばれなく、後から来た人が先に乗り、30分以上待たされました。これならWラインに乗ればよかったなと思いました。
帰りは時間通りにホテル前に来てくれ、スーツケースもバスの中まで運んでくれたので良かったです。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Waiting for one hour until boarding. 乗車まで1時間待ち

Reviewed by: ちゃんこ

I waited for an hour from the time I arrived at the boarding area until I actually got on. I was passed over in line by people who arrived after me, and in the end, I was left waiting until the very end. I thought the way the staff handled the passengers was terrible. I made complaints each time, but more creativity is needed.

乗り場に着いて実際に乗るまで1時間待たされました。あとから来た方々に次々順番を抜かされ結局は最後まで待ちぼうけ。乗客を捌くスタッフのやり方が酷いと思いました。
都度クレームしましたが、もっと工夫が必要です。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It's convenient. 便利です

Reviewed by: レモンソーダ

I was picked up at the hotel on time. The driver was a foreigner, and there were many foreign passengers on the large bus. We were able to get to the airport without any issues. I think it's convenient for first-time solo travelers to Hawaii.

時間通りホテルに迎えに来てもらえました。大型バスでドライバーは外国人、乗客も外国人が多かったです。問題なく空港まで行くことができました。ハワイ初心者おひとり様には便利だと思います。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

I can recommend it. お勧めできます

Reviewed by: しゅんk

I made a reservation because it was my first time overseas and there was a distance from the airport to the city. As soon as I got to the airport, there was a guide who was easy to find, and they led me right away. After a short wait, I was welcomed by a huge car.

There were many Japanese people waiting as well, which gave me a sense of security. During the transfer, they shared various little stories, and they spoke both Japanese and English, which made it enjoyable.

I would like to make a reservation again if I have the opportunity.

初めての海外で、空港から街まで距離があるということで予約。空港でたらすぐにわかるところに案内の人がいて、すぐ誘導。少し待ったらどでかい車でお出迎え。
待ってる人も日本人が多く、安心感がありました。
送迎時はいろいろなところの小話もしてくれて、日本語、英語どちらもやってくれたので、楽しかったです。
また機会があれば予約したいです

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

North Shore ノースショア

Reviewed by: モコ

It was a tour to the North Shore. The guide's knowledge was amazing, and it turned into a fun tour. I learned a lot about Hawaii, and it was very enjoyable.

ノースショアに行くツアーでした
ガイドの方の知識量がすごくて楽しいツアーになりました。ハワイのことたくさん学べてとても楽しかったです

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It's convenient. 便利です

Reviewed by: MA

I will be heading to the airport after stopping at several hotels. They will drop me off in front of the airline I am using. It was on time and smooth!

何ヶ所かホテルを経由して、空港に向かいます。
利用する航空会社の前でおろしてくれます。
時間通りでスムーズでした！

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Pearl Harbor Visitor Center, Arizona Memorial, Punchbowl & Honolulu City Tour

Pearl Harbor!

Reviewed by: Kara

Visiting the Pearl Harbor Visitor Center and the USS Arizona Memorial was deeply impactful. To follow the drive through the Punchbowl National Cemetery and downtown Honolulu offered interesting insights into Hawaii’s history and culture

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Discover Pearl Harbor & Historic Honolulu - Afternoon Tour of USS Arizona Memorial and Downtown

Pearl Harbor Preset

Reviewed by: Kara

The tour was well-paced, with ample time at the USS Arizona Memorial to reflect on its history.

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Discover Pearl Harbor & Historic Honolulu - Afternoon Tour of USS Arizona Memorial and Downtown

Well rounded day

Reviewed by: Kara

The visit to the USS Arizona Memorial was moving and then the city portion highlighted key historic sites with insightful commentary. A memorable tour.

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Royal Star Pearl Harbor Experience with Tickets to Arizona Memorial & City Tour

Great planned day

Reviewed by: Kara

We spent about 75 minutes at the Pearl Harbor Visitor Center, watched the 23-minute film on December 7, 1941, and then took the shuttle boat to the USS Arizona Memorial. Afterwards, the tour included a drive through the National Memorial Cemetery of the Pacific (Punchbowl) and a window‑view tour of downtown Honolulu.

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Waikiki Shuttle to Pearl Harbor Arizona Memorial & City Tour - Roberts Hawaii

A must do

Reviewed by: Kara

This was a deeply moving tour that balanced historical reflection with local storytelling. Highly recommend for anyone visiting Oahu who wants to understand its past.

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It's a cost-effective shuttle service. コスパのよい送迎です。

Reviewed by: よっち

I think the travel time can vary quite a bit depending on the number of companions and the number of hotels you stop at, but I had no worries at all. In Hawaii, where prices are high, I believe a recommended shuttle service is a good option.

Since I was the last pickup, I arrived at the airport in less than 30 minutes.

同行者と立ち寄りホテルの数で所用時間は結構変わると思いますが、
不安に思うことは一切ありませんでした。
物価高のハワイではおすすめ送迎になると思います。

自分は最後のピックアップでしたので、30分もかからずに空港についてしまいました。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It's a good value for the price. コスパいいです。

Reviewed by: よっち

I think the travel time can vary quite a bit depending on the number of companions and the hotels you stop by, but I had no worries at all. In expensive Hawaii, I believe a recommended shuttle service would be a good option.

同行者と立ち寄りホテルの数で所用時間は結構変わると思いますが、
不安に思うことは一切ありませんでした。
物価高のハワイではおすすめ送迎になると思います。

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