Reviewed by: kazu
I had made a reservation for four people in the most expensive area, but when we arrived, there were no available seats for four. We ended up having to ask other guests who were already seated to move, creating a cramped seating arrangement. The location of our seats was only about a meter away from the regular seating area, and it was hardly different from the regular seats. In fact, the regular seats were more spacious and comfortable, which made for a very disappointing situation.
一番高額なエリアの席を事前に4名で予約をしていたのに、行ってみたら4名の席の空きがなく、既に着席している他のお客さんに移動をしてもらって詰め詰めの席をつくる始末。席の場所も、普通の席のエリアと1メートル程の通路を挟んだだけの位置で、普通の席とたいして変わらず、むしろ普通の席の方がゆったり座れるているという最悪の状況でした。
| Rating: | |
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| Packages: | ダイヤモンドプレミアシート<ステージ付近の席> |
| Attended as: | Families |
| Posted on: | 2019/11/29 |
| Activity Date: | 2019/11/26 |
Reviewed by: 太陽と月
I had a wonderful time enjoying the buffet dinner and a lovely show at the Royal Hawaiian in a relaxed atmosphere. Thank you very much.
ロイヤルハワイアンでの
バイキング方式によるディナーと
素敵なショータイムで落ち着いた空間で
素敵な楽しい時間を過ごすことができました。
ありがとうございました。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Couples |
| Posted on: | 2019/11/16 |
| Activity Date: | 2019/11/14 |
Reviewed by: Calvin
Had a great time. Food and activities were great.
| Rating: | |
|---|---|
| Packages: | Premium Orchid Package with Dinner Buffet - Most Popular! (Middle Seating) |
| Attended as: | Couples |
| Posted on: | 2019/11/14 |
| Activity Date: | 2019/11/11 |
Reviewed by: ぴーさん
When I arrived at the venue, I learned that due to the weather forecast predicting rain, the meal would be indoors. The sky didn't seem like it would rain, so my excitement dropped significantly from the start.
However, the luau became enjoyable as it progressed, and I was glad I participated. The hula dance performed solo by one of the dancers was truly beautiful! It was my first time being moved by hula. I would love to see that dancer's hula again.
The food was good. So, I decided to try breakfast at Surf Lanai later, but that was not as great...
Initially, I planned to make a reservation through the hotel’s website, but it stated that there would be no performance on the Thursday during my stay. I tried booking through Veltra, and it went smoothly. Just to be sure, I inquired and they confirmed that the hotel’s website was incorrect. I appreciated their quick response.
会場に行くと、天気予報が雨なので室内での食事との事。降りそうもない空だったので、スタートからテンションがかなり下がりました。
ただ、途中からルアウが楽しくなってきたので、参加して良かったと思いました。特にソロで踊られた方のフラダンスが本当に美しかった! 始めてフラで感動しました。あの方のフラはもう一度観たいです。
お料理のお味は良かったです。なので、後日サーフラナイで朝食を頂いてみましたが、それはあまり…。
始めホテルのHPから予約するつもりでしたが、私が滞在中の木曜は休演と掲載されていました。試しにベルトラさんから予約をしたらすんなり完了。念のためお尋ねしたら確認を取って下さり、結局、ホテルのHPが誤っていたとの回答でした。迅速に対応頂いて助かりました。
| Rating: | |
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| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2019/11/13 |
| Activity Date: | 2019/10/31 |
Reviewed by: くまこ
My father really wanted to participate, so I was looking for an event that was accessible on foot from our accommodation, and I was able to find just the right one.
At first, I hesitated because the dinner package was a bit pricey, but I thought it would be a great memory for my father, so I booked a Golden Seat, even though I didn't go for the Diamond option.
Since seating is assigned on a first-come, first-served basis, I recommend lining up early. We were actually guided to the front row, where we could feel the heat of the flames and enjoy the show up close. It might have been a bit too close for taking commemorative photos, though...
I think my father was very satisfied and it became a wonderful memory for him.
父親が是非参加したいということで、宿泊地から徒歩でアクセス可能なイベントを探していたら、ちょうど見つけることが出来ました。
最初はディナー付きでもいい値段するなぁと躊躇してましたが、父親のいい思い出になるならということで、ダイヤモンドまではいきませんでしたがゴールデンシートで予約しました。
先着順で席に案内されるので、早めに並ぶ事をお勧めします。
実際は炎の熱さが伝わる最前列に案内され、迫力満点でかぶり付きでショーを見ることが出来ました。
記念の写真を撮るには少し近すぎたかもしれませんが…
父親も大満足でいい思い出になったと思います。
| Rating: | |
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| Packages: | ゴールデンシート |
| Attended as: | Families |
| Posted on: | 2019/11/13 |
| Activity Date: | 2019/11/10 |
Reviewed by: Brian & Jen
Very interactive - they do a wonderful job of showing you how things were done back then. You get to help cook some foods (I wish we could have eaten) and get a good look at how they lived! Cousin Billy was funny and very informative, even during our ride from Waikiki to Waimea Valley. The food and drinks did not disappoint either! After dinner the entertainment is second to none - they put on one heck of a show!
We booked VIP and loved sitting up close, but there is not a bad seat in the pavilion.
Our only complaint is that the Toa Luau ruined our other Luau. We attended Toa on Monday and then went to Diamond Head Luau on Thursday and it wasn't even close!!!
Thank you Toa Luau for one of our most memorable experiences while in Hawaii!!
Aloha Jen, and mahalo for your review. We are so glad to hear that you had fun at the luau, but at the same time very sorry for ruining your other luau. LOL Your Toa Luau Ohana though wishes that you come see us again when you're back to visit. Again, thank you very much, and see you again, hopefully soon!
| Rating: | |
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| Packages: | [5:00 PM Show] VIP Package: Front Row Seating + Three Drinks |
| Attended as: | Couples |
| Posted on: | 2019/11/10 |
| Activity Date: | 2019/11/04 |
Reviewed by: Ruth Crawford
I thoroughly enjoyed Germaines Luau especially since it was on the beach.
The food was very good, the show was outstanding.
This has been by far the best luau that I have attended and would
come back and do it again.
Aloha Ms. Crawford,
First of all, we want to thank you for choosing to share one of you valuable vacation nights with our family at Germaine's Luau! I know you could gone any where else that night, but you decided to come to our luau. We are so happy to hear that you enjoyed your experience with us. We hope that you were able to take some pictures or at least share your memories with your friends and family at home. We look forward to your return visit to our luau again one day!!
Sincerely,
Paulette Watson
Executive Director of Sales
Germaine's Luau, Inc.
| Rating: | |
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| Packages: | Hibiscus Luau - Reserved Prime Central Seating |
| Attended as: | Families |
| Posted on: | 2019/11/09 |
| Activity Date: | 2019/11/03 |
Reviewed by: デコマメ
It was really great. There were a lot of dishes, but it was a bit difficult to line up. The show was wonderful.
すごく良くよかったです。料理は沢山ありましが、並ぶのが少し大変でした。ショウは素晴らしいものでした。
| Rating: | |
|---|---|
| Packages: | ダイヤモンドプレミアシート<ステージ付近の席> |
| Attended as: | Couples |
| Posted on: | 2019/11/09 |
| Activity Date: | 2019/10/20 |
Reviewed by: AA&HA
Food was good, drinks could improve, show needs improvement, fire act was very good, show could have more history and origin description.
| Rating: | |
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| Packages: | Premium Orchid Package with Dinner Buffet - Most Popular! (Middle Seating) |
| Attended as: | Couples |
| Posted on: | 2019/11/07 |
| Activity Date: | 2019/11/04 |
Reviewed by: neeti
a wonderful guide who picked us up and dropped us at the pick up location and entertained us throughout . following that very well organised entry and easy movement around the different areas due to proper information.
every show was wonderful and the explanation given was adequate.
wonderful location along with a wonderful performance by everyone. a very memorable evening indeed with a cultural experience
| Rating: | |
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| Packages: | Deluxe Package with Table Service Dinner (Front Stage or VIP Royal Box Seating) |
| Attended as: | Solo Travelers |
| Posted on: | 2019/11/06 |
| Activity Date: | 2019/11/03 |
Reviewed by: じゃぽねこ
The content of the show was diverse and very enjoyable without being boring.
When you arrive at the reception, you need to obtain a printed paper with a barcode. Just to be safe, I arrived around 16:40, and there were only about two groups ahead of me in the general line. Since you sit in a vertical line, if you arrive late, you might end up behind tall people, making it hard to see, so I recommend arriving early. Those with priority definitely get in before the general admission, so there is quite a wait between entry and the commemorative photo session. Even after being seated, you have to wait for those who arrived later, so it can feel long while holding a drink. With the buffet-style food, you can only go around once, and because there are many people, you will have to wait. I recommend taking a larger portion of food. If you don’t mind waiting, it’s not a problem, but since it’s in a foreign country with English all around, it can feel like you're waiting longer than the time spent watching the show. However, surprisingly, there were no children throwing tantrums, perhaps because they understood it was a special place.
ショーの内容はバラエティ豊かで飽きずにとても良かったです。
受付に到着したら、バーコードが印字された紙の発行が必要です。念のため16:40ごろに到着したら、一般では前には2組ほどしかいなかったです。縦並びに座るので遅くくると背の高い人の後ろになって見にくくなるので、早めがオススメです。一般より上の方が断然優先なので、入場から記念撮影の間がとにかく待ちます。着席しても、今度は後ろに並んでる人から遅めにきた人まで待つのでドリンク片手に長い。1周しか取れないブュッフェスタイルのフードを取るにも、人数が多いだけあって待ちます。フードは多めに取ることをお勧めします。並ぶのは苦じゃない方ですが、異国で英語が飛び交う中なので、ショー見てる時間より長いんじゃないかって感じてしまいます。でも、子供は意外にも特別な場所ということが分かるせいかぐずってる子はいませんでした。
| Rating: | |
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| Packages: | スタンダードシート<中央~後方席> |
| Attended as: | Families |
| Posted on: | 2019/11/05 |
| Activity Date: | 2019/11/04 |
Reviewed by: サリー
The area we watched from was right in front, so it was breathtaking! There was also a menu where guests could dance hula together, and since it was a song I was currently learning, I happily participated in the dance.
観たエリアも正面だったので、圧巻でした! ゲストと一緒にフラを踊るメニューもあり、ちょうど習っている曲だったので、楽しく踊りに参加しました。
| Rating: | |
|---|---|
| Packages: | ゴールデンシート |
| Attended as: | Families |
| Posted on: | 2019/09/27 |
| Activity Date: | 2019/09/16 |
Reviewed by: バカリ
I went on my first day in Hawaii. Since it was my first time in Hawaii, I decided to get a Diamond Seat and participate. Thanks to arriving early, I was guided to the central front row seat, and it was great to see the show up close. I was especially excited about the fire dance! I was also given priority for the buffet, and I was very satisfied!
初めてのハワイで初日に行きました。折角の初ハワイだからとダイヤモンドシートを取って参加しました。早めに行ったおかげか中央の一番前の席に案内していただき、ショーを間近で見ることができて良かったです。特にファイヤーダンスに興奮しました!ビュッフェも優先で案内いただき、とても満足でした!
| Rating: | |
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| Packages: | ダイヤモンドプレミアシート<ステージ付近の席> |
| Attended as: | Couples |
| Posted on: | 2019/09/10 |
| Activity Date: | 2019/08/27 |
Reviewed by: しまりす
I was seated at the back, but it wasn't too difficult to see the stage, and I had a great time. The food was also delicious.
後方の席でしたが、ステージが酷く見にくい
ということもなく、とても楽しめました。
料理も美味しかったです。
| Rating: | |
|---|---|
| Packages: | スタンダードシート<中央~後方席> |
| Attended as: | Families with Young Children |
| Posted on: | 2019/09/08 |
| Activity Date: | 2019/08/28 |
Reviewed by: Mike
We had a wonderful time! Not the typical luau where you basically eat, then watch a show. It’s very interactive, we are able to do things. Staff were so friendly and it really felt like a big family celebration. Highly recommended! Plus the free admission to the fall was breathtaking
Mahalo for the wonderful review! We at Toa Luau are doing our very best to make sure the experience is fun and memorable, and we are glad to have been able to share this with you! Your Toa Luau ohana wishes to see you again on your next visit. :-)
| Rating: | |
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| Packages: | [5:00 PM Show] Silver Package: Standard Seating + One Drink |
| Attended as: | Couples |
| Posted on: | 2019/09/05 |
| Activity Date: | 2019/09/02 |
Reviewed by: たいちゃん
I felt that both the dancers and the hosts were top-notch. The food was also delicious. This time, I had a golden seat right next to the stage, but I think you can enjoy it just as much from the seats further back.
ダンサー、司会者共に一流だなと感じました。
食事も美味しかったです。
今回はゴールデンシートで、ステージ真横の席でしたが、後方の席でも充分見えるし楽しめると思います。
| Rating: | |
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| Packages: | ゴールデンシート |
| Attended as: | Families |
| Posted on: | 2019/08/29 |
| Activity Date: | 2019/08/25 |
Reviewed by: Anna
I arrived about 10 to 15 minutes early, and there weren't many people yet. People started gathering around five minutes before the event.
I had a standard seat, but it was close to the stage and very easy to see! I think the seats themselves are not that different.
The food was delicious, and I had a really enjoyable time! The Polynesian dances from various regions were wonderful!
集合時間より10〜15分程早く着いたらまだあんま人はおらず。5分前頃から人が集まってきました。
スタンダードシートですがステージから近く、とても見やすかったです!座席自体はそんな大差ないかと思います。
料理も美味しく、とても楽しい時間を過ごせました!各地のポリネシアンダンスが素敵でした!
| Rating: | |
|---|---|
| Packages: | スタンダードシート<中央~後方席> |
| Attended as: | Families |
| Posted on: | 2019/08/26 |
| Activity Date: | 2019/07/30 |
Reviewed by: SHN
I stayed at a different Hilton, but the location was a bit hard to find. I chose the middle course, and I was able to get priority for the buffet, so I recommend it. I was seated to the side, but there were dancers in every direction, so it was totally fine!
I recommend going at least once!
別のヒルトンに泊まってたのですが、場所が少し分かりづらかったです。
真ん中のコースにしたのですが、優先的にビュッフェを取れたのでおススメです。横の席だったのですが、全方向にダンサーさんがいるので、全然大丈夫でした!
一度は行ってみることをオススメします!
| Rating: | |
|---|---|
| Packages: | ゴールデンシート |
| Attended as: | Couples |
| Posted on: | 2019/08/21 |
| Activity Date: | 2019/08/15 |
Reviewed by: GraciePoo
This was my family’s first real luau at a beach and we enjoyed every minute of it. All of the activities are very well planned out so that no one misses out on any part of the luau experience. We purchased the Standard Package, which was supposed to be side view seating, but because of the stage position... we had an amazing up close view of the whole show. It was great that we wore sandals as it was on a sandy beach, I’m also glad we went with the Standard Package because the greeting lei we received upon entering was a beautiful seashell lei that unlike the floral lei, would not dry up and it turned out to be an amazing and unexpected souvenir. Regarding the grub, it was delicious and although it was supposed to be an AYCE buffet, there was hardly any side dishes or chocolate cake desert left by the time our table went up to the buffet. I guess my only complaint was that it could have been better directed during the buffet. Everyone looked starving and didn’t really follow the order the host’s instructions. Our family and a few others who were patient and followed directions were screwed by those who couldn’t wait to be called to the buffet and doubled up on every entree and side. Other than poor planning during the buffet, what I did get to eat was delicious!!! We cannot wait to do this again!
| Rating: | |
|---|---|
| Packages: | Standard Package - Hawaiian Experience with Dinner Buffet (Wing Seating) |
| Attended as: | Families |
| Posted on: | 2019/08/19 |
| Activity Date: | 2019/08/16 |
Reviewed by: tiara
It was a general seating area, but I was able to see quite well. The food was delicious too. The staff were cheerful and made it enjoyable.
一般席でしたが、十分近くで見ることが出来ました。料理も美味しかったです。スタッフさんも陽気で楽しませてくれました。
| Rating: | |
|---|---|
| Packages: | スタンダードシート<中央~後方席> |
| Attended as: | Families |
| Posted on: | 2019/08/19 |
| Activity Date: | 2019/08/15 |
Reviewed by: Wendell
Mo was great, Lauau was pretty good, would have been nice to see the pig that was roasted. The food was less authentic than expected. Activities were simplistic.
| Rating: | |
|---|---|
| Packages: | Standard Package - Hawaiian Experience with Dinner Buffet (Wing Seating) |
| Attended as: | Families |
| Posted on: | 2019/08/10 |
| Activity Date: | 2019/07/30 |
Reviewed by: Gina R
I've seen the show 3x since 2004, and it never fails me, it's still an entertaining show to watch. I love it before, and I still love it now! And we will be coming back to watch it again if I ever come back again in Honolulu, Hawaii!
| Rating: | |
|---|---|
| Packages: | Premium Orchid Package with Dinner Buffet - Most Popular! (Middle Seating) |
| Attended as: | Families |
| Posted on: | 2019/08/08 |
| Activity Date: | 2019/08/04 |
Reviewed by: Judi
It took a while for the usher to find our seat which seems to me that they didn't have assigned seats. I suggest getting assigned seats so this kind of incident will not happen again.
The actual shows were pretty short. It would be nice to extend it a little
| Rating: | |
|---|---|
| Packages: | Standard Package: Standard Table Seating & Welcome MaiTai Cocktail |
| Attended as: | Families |
| Posted on: | 2019/08/07 |
| Activity Date: | 2019/08/04 |
Reviewed by: Estell
Within an hour I received my e-tickets. Fast and convenient is all I have to say... 5 STARS
| Rating: | |
|---|---|
| Packages: | Standard Package - Hawaiian Experience with Dinner Buffet (Wing Seating) |
| Attended as: | Families with Young Children |
| Posted on: | 2019/08/06 |
| Activity Date: | 2019/08/03 |
Reviewed by: Monique
I was really impressed with the pre show activity. The food was good. The show was definitely worth the time. This was my first luau and it was a very good experience
| Rating: | |
|---|---|
| Packages: | Premium Orchid Package with Dinner Buffet - Most Popular! (Middle Seating) |
| Attended as: | Families |
| Posted on: | 2019/07/30 |
| Activity Date: | 2019/07/27 |
Reviewed by: Heidi Panora
Cousin Emma made our luau the best!! We came from California and were able to enjoy our first vacation in over 5 years! Thank you to Emma and staff for making this experience one we will always remember!! Mahalo!
| Rating: | |
|---|---|
| Packages: | Premium Orchid Package with Dinner Buffet - Most Popular! (Middle Seating) |
| Attended as: | Couples |
| Posted on: | 2019/07/26 |
| Activity Date: | 2019/07/23 |
Reviewed by: SEN
I previously participated in a luau at Hilton on the Big Island, but this was my first time on Oahu. It was a luau on a rooftop surrounded by hotels, and the show was wonderful. If I understood a bit more English, I might have grasped the explanations better, but I still enjoyed the stage performance. After the show, the dancers were also happy to take photos, and it seemed like the kids had a great time. Above all, it really felt like I was in Hawaii.
以前はハワイ島でヒルトンのルアウに参加しましたが、今回はオアフでの初参加でした。
ホテルに囲まれた屋上でのルアウでしたが、ショーは素敵なものでした。
もう少し英語が分かれば、説明している内容も分かったのでしょうけど、それでもステージは楽しめました。
ショーが終われば、ダンサー達も気軽に写真にも応じてもらえますし、子供も楽しめていたようでした。何より、ハワイに来たな〜と感じられます。
| Rating: | |
|---|---|
| Packages: | スタンダードシート<中央~後方席> |
| Attended as: | Families |
| Posted on: | 2019/07/25 |
| Activity Date: | 2019/07/22 |
Reviewed by: プーさん
Among the various OP tours I participated in, I felt the most anxious at the meeting point. This was because there were two large buses lined up, and a huge crowd was waiting, with Japanese people clearly being the only ones there. The departure time was approaching, and I wondered, where is the pick-up? I thought it was unlikely, but when I went to the front of the first bus, it turned out that these two buses were indeed heading to Paradise Cove. After presenting my voucher and confirming my name, I took a seat in an empty spot, but unlike everyone else who was excitedly chatting with the guide's fun explanations, I felt out of place. Still, the guide, who distributed cards usable within the facility, tried to explain using the translation function on their smartphone screen. After passing Waikele and entering the Ko Olina Resort area, we reached a famous spot for wedding photos! We crossed the tracks of the tourist train, and soon arrived. Participants lined up to receive welcome drinks and had their photos taken one group at a time (you'll get them back on the return bus!). Until the show started, we could enjoy ourselves freely. You can experience various events with the card you received, such as making flower leis and bracelets, riding canoes, getting designs painted on your arms like tattoos, and participating in paid photo shoots. You can also shop for souvenirs, tropical drinks, and shaved ice. As it got darker, the excitement grew, and while taking photos here and there, it seemed the whole roasted pig was ready too. After climbing the palm trees and participating in the fishing net pulling event, the buffet was not luxurious but had a menu that was easy for us to eat, including white rice, and we were sufficiently full. The traditional luau, which I was looking forward to the most, featured various dances one after another, with scenes for audience participation. Although I couldn't understand the host's talk at all, the other guests were having a great time. Not only Hawaiian dances but also, probably? Polynesian dances were showcased, and the climax of the fire dance at night was impressive and moving, even from the side seats. On the return bus heading to Waikiki, we soaked in the afterglow and felt satisfied while looking at the downtown scenery. Lastly, within the facility, cold water and coffee were freely available, there were trash disposal options, and the clean restrooms were reassuring to use, so it was really great.
幾つか参加したOPツアーの中、集合場所で最も不安に感じました。というのも、大型バスが2台並んでいて、ものすごく大勢が待っている中、日本人は明らか自分たちのみ。出発時間は迫るし、迎えって、どこに来るの???まさかと思って先頭のバスの前に行ってみると、まさにこの2台がパラダイス・コーブに向かうバスだったのです。バウチャーを提示して名前を確認の上、空席に座るものの、ガイドさんの楽しそうな説明?に、道中から盛り上がる皆さんと違って、キョドるばかりの私たち。それでも、施設内で使えるカードを配るガイドさんは、スマホの翻訳機能の画面で、何とか説明しようとして下さいました。ワイケレを過ぎて、コオリナ・リゾート地区に入ると、ウエディングフォトの名スポット!観光列車鉄道の線路を渡って、まもなく到着します。参加者は、ずらっと並んで、ウエルカムドリンクを受取り、1組ごとに写真撮影(←帰りのバスでもらえます!)ショーが始まるまでは、自由にお楽しみ♡♡生花でレイや腕輪を作る、カヌーに乗る、タトゥーのように腕に絵を描いてもらう、有料の写真撮影に参加する等々、もらったカードでお好みの色んなイベントを体験できます。土産物やトロピカルなドリンクやかき氷などの買い物もできます。辺りが暗くなるほどにワクワク感が増して、あちこちで写真撮影をする内に、豚の丸焼きも焼けたようです(^^♪ ヤシの木にするする登ったり、漁網を引く催しの後のビュッフェは、高級とは言えないものの、自分たちにも食べやすいメニューで、白いご飯もあって、十分満腹になりました。一番楽しみにしていた伝統のルアウ、ハワイアン レビューは、様々な踊りが次々に繰り出され、観客参加のシーンも交えて、司会?されているお話は、ちっとも理解できないながら、他のお客様は大盛り上がりでした。ハワイだけでなく、多分?ポリネシアのダンスも披露され、夜になってクライマックスのファイヤーダンスは、サイド席からでも迫力があり感動的でした。ワイキキに向かう帰りのバスも、余韻に浸って満足感でほっこりしつつ、ダウンタウンの街並みを眺め帰着しました。最後に!施設内では、冷水やコーヒーは自由に飲め、ゴミ捨ても用意されて、清潔なトイレも安心して利用できたので、本当に良かったです。
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| Packages: | 基本プラン(サイド席) |
| Attended as: | Families |
| Posted on: | 2019/07/20 |
| Activity Date: | 2019/07/10 |
Reviewed by: Tim
Entertaining evening enjoyed by whole family. Plus bonus swim in waterfall during the day. Hard to beat.
Aloha Tim, and mahalo nui for your review. I'm glad that you had the chance to swim in the falls too. We hope to see you again when you come back to visit the island!
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| Packages: | [5:00 PM Show] Silver Package: Standard Seating + One Drink |
| Attended as: | Families |
| Posted on: | 2019/07/18 |
| Activity Date: | 2019/07/15 |
Reviewed by: Peter
Good experience with the arrangements. Tour guide was professional and pleasant. It was a fun event. The activities was well organized. The food was great. The only complaint is the bus was 15 minutes late.
| Rating: | |
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| Packages: | Premium Orchid Package with Dinner Buffet - Most Popular! (Middle Seating) |
| Attended as: | Families |
| Posted on: | 2019/07/11 |
| Activity Date: | 2019/07/08 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you for your patronage.
However, I understand that you may have felt disappointed as the service provided did not meet your expectations, despite purchasing the highest package.
Upon checking with the local operating company on the day of the event, I learned that while seats were secured for the number of guests, they are assigned on a first-come, first-served basis. Therefore, if other customers arrive first, it may be necessary for them to move in order to secure a space where everyone can sit together.
We appreciate your understanding.
VELTRA
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当日の状況を現地催行会社に確認しましたところ、人数分の席を確保しているものの先着順に席を案内しているため、他のお客様が先に来られた場合、みなさまが一緒に座れるスペースを確保するためにも、他のお客様に移動いただく場合もあるとのことでございます。
何卒ご了承ください。
VELTRA