Reviewed by: Unhappy customer
We were pretty disappointed with this trip. Just not as organized as we had hoped. We've been on many different snorkel trips over the years and this is one of the most unorganized we've attended. Competing boats seem to pass out gear and explain rules and safety regulations on the way to the destination. Then, once anchored, we can get in the water. This boat waits until we are on anchor, then starts the slow unorganized process of handing out gear. Takes way too long!
Food was decent, but mixed drinks were not! The captain, although tried to be funny, was not for the most part. We tried to have a conversation with him and generally got one word answers. So, he really wasn't interested in talking with us. When we were on anchor, he seemed to be more interested in flying his own personal drone around the boat.
The crew was nice and helpful, the captain, not so much! The best part of the trip was the photographer. Really a terrific individual, very personal with the guest and generally took an interest in the guest.
Overall, I wouldn't use this boat again.
| Rating: | |
|---|---|
| Packages: | 3.5-hour Sunset Snorkel Cruise [Apr-Sep] |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/02 |
| Activity Date: | 2016/07/30 |
Reviewed by: Chelsea
Highly recommend this amazing sunset cruise! Book early because it sells out fast! We had a wonderful time drinking, dancing and watching the sunset go down
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Friends |
| Posted on: | 2016/08/02 |
| Activity Date: | 2016/07/30 |
Reviewed by: HAJIME SUSAKI
I participated for the first time with my wife, and the sense of unity with the crew and other passengers was amazing. The drinks, the music, and the sunset were all good. I would like to participate again with my family next time.
はじめて妻と参加しました クルーや他の乗客との一体感が最高でした
酒も音楽も そしてサンセットもGOODでした
又今度は家族で参加したいと思います
| Rating: | |
|---|---|
| Packages: | 【2023年12月31日まで】基本プラン |
| Attended as: | Couples |
| Posted on: | 2016/08/02 |
| Activity Date: | 2016/07/28 |
Reviewed by: Sara
Went on the fireworks cruise with my boyfriend. We both had a blast. The Mai Tais were flowing, the scenery was beautiful, and watching the fireworks over the water was awesome. The boat crew was friendly. I highly recommend.
| Rating: | |
|---|---|
| Packages: | Temporarily Closed - Friday Fireworks Moonlight Sail |
| Attended as: | Couples |
| Posted on: | 2016/08/01 |
| Activity Date: | 2016/07/29 |
Reviewed by: Josephine
Me and my partner was really feels great for our tour... Thank you so much for giving us a Great day for our tour... Most specially for giving us a wonderful and hospitable tour guide Dennis... He was so brilliant and accomodating he really cares for your customer and guided us properly with care.. He teaches us sooo many lessons about Hawaii and we learned a lot... Thank u sooo much Dennis... He needs a pay rise for being so wonderful to your customers All in all we give u 100 % rating Mahalo until our next tour
Yours truly
Josephine
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2016/07/31 |
| Activity Date: | 2016/07/28 |
Reviewed by: Hawaii Love
It was an incredibly wonderful time, watching the deep blue sea and sky gradually being dyed by the sunset while holding a glass of champagne! Among the staff, there were also Japanese people, and everyone was very friendly and made it enjoyable. It was my first time in Hawaii, but the scenery I saw on this cruise has become an unforgettable memory.
真っ青な海と空が、次第に夕陽に染まっていくのを、シャンパン片手にながめている、最高に素敵な時間でした❗
スタッフの方達の中に日本人の方もいらして、皆さんとても気さくで楽しませて下さいました。
初めてのハワイでしたが、このクルーズで見た景色は忘れられない思い出になりました。
| Rating: | |
|---|---|
| Packages: | 通常プラン(2017年12月31日まで) |
| Attended as: | Families |
| Posted on: | 2016/07/30 |
| Activity Date: | 2016/07/10 |
Reviewed by: Karen
Great food, excellent view. Wonderful entertainment! Worth the price.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2016/07/30 |
| Activity Date: | 2016/06/30 |
Reviewed by: Claudia
This cruise was well worth it!!! The crew had much Aloha!!! I would diffenitly do this cruise again!! I got great pics and they made sure we got good sunset pictures! Mahalo everyone for making this cruise fun!!
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2016/07/28 |
| Activity Date: | 2016/07/25 |
Reviewed by: yumi
I've been to Hawaii many times and always have various experiences, but this was my first time on the catamaran. As the name suggests, there was an all-you-can-drink Mai Tai! I'm not good with alcohol, but I was happy to see that they also had a variety of soft drinks available, and the crew's cheerful voices and service were excellent. ❤
I shared the ride with foreigners (there were only the two of us Japanese), and it was so much fun to talk and interact with them, making for a wonderful time. The weather was great, and we were able to see a beautiful sunset, creating the best memories of Hawaii. Next time, I want to give my family a wonderful experience too.
何度も行っているHAWAIIいつも色々な体験をしているのに、初めて乗ったカタマラン号
名前の通りマイタイの飲み放題!私はアルコールが苦手なのですが、色々なソフトドリンクも用意されていて嬉しかった事とクルーの明るい声とサービスが最高でした❤
外国人と乗り合わせ(日本人は私たち二人でした)彼らと楽しく話したり触れ合ったりととても楽しくて、素敵な時間でした。お天気も良くて素敵な夕日も見ることができてHAWAIIの最高な思い出が出来ました。次回は家族にも素敵な体験をさせてあげたいです。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Friends |
| Posted on: | 2016/07/28 |
| Activity Date: | 2016/07/20 |
Reviewed by: Penny Angeli
Had a wonderful time. Great family time. The Friday cruise was spectacular because of the fireworks. I would recommend this to family and friends.
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2016/07/27 |
| Activity Date: | 2016/07/22 |
Reviewed by: Jessica
We went on the Catamaran sunset cruise during our honeymoon and had a fabulous time! The captain and bartender were awesome and kept the drinks coming! We would recommend this to anyone!
| Rating: | |
|---|---|
| Packages: | Sunset Cocktail Sail & Shore Bird Standard BBQ Dinner Buffet |
| Attended as: | Couples |
| Posted on: | 2016/07/25 |
| Activity Date: | 2016/07/03 |
Reviewed by: kermit
Great adventure, cool crew, great mai tais fantastic view and on time for fireworks show
| Rating: | |
|---|---|
| Packages: | Temporarily Closed - Friday Fireworks Moonlight Sail |
| Attended as: | Couples |
| Posted on: | 2016/07/21 |
| Activity Date: | 2016/06/24 |
Reviewed by: Cris
The sunset sail was great! The crew members are professional, gracious and funny. The trip was one of the highlights of our vacation. Dolphins, Diamond Head and double rainbows over land and sea made this a truly wonderful July the 4th!
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Families |
| Posted on: | 2016/07/21 |
| Activity Date: | 2016/07/04 |
Reviewed by: kahala4
They take you all the way out to the ocean, and the change in the color of the sea is beautiful. The breeze is pleasant, and it's the best! The Mai Tai was so delicious that I think I had three cups~♪ They come to ask if you want a refill, so you don't have to hold back! They are very kind (*^^*). Next time, I want to sit in the netted area.
ずーっと沖まで連れてってくださるので、海の色の変化が素敵です。風も心地よくて最高!マイタイが美味しくて3杯は飲んだかなぁ〜♪
おかわりは?って聞きに来てくださるので遠慮しなくてオッケー!とても親切です(*^^*)
次は先のネット部分に座りたいです。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Friends |
| Posted on: | 2016/07/19 |
| Activity Date: | 2016/07/14 |
Reviewed by: Bill L
The cruise was a blast! The meal was okay, but the views made it memorable.
| Rating: | |
|---|---|
| Packages: | Royal Sunset Dinner & Friday Fireworks |
| Attended as: | Couples |
| Posted on: | 2016/07/19 |
| Activity Date: | 2016/07/15 |
Reviewed by: Mulan
I participated in the Sunset & Fireworks Tour♪
Perhaps due to the timing, I missed the sunset, but I was able to enjoy a bit of the evening glow♪ The fireworks were very beautiful, and although short, they were very satisfying! After that, I enjoyed a leisurely cruise, and during that time, I was able to enjoy some drinks as well♪ I was able to beautifully wrap up my last day in Hawaii!
Before the cruising, the captain really got everyone excited, and it was a lot of fun☆
I definitely want to use this service again (*^^*)
サンセット&花火ツアーに参加しました♪
時期的なものか、サンセットには間に合わなかったけど、、若干の夕焼けは楽しめました♪
花火はとても綺麗で、短いながらとても満足できました!
そのあともゆっくりクルージングを楽しめて、その間お酒もしっかり楽しめて♪
ハワイ最終日を綺麗に締めくくることが出来ました!
クルージング前には、船長がしっかり盛り上げてくれて、とても楽しかったです☆
ぜひまた利用させていただきたいと思います(*^^*)
| Rating: | |
|---|---|
| Packages: | 【金曜日】花火鑑賞セーリング |
| Attended as: | Couples |
| Posted on: | 2016/07/18 |
| Activity Date: | 2016/07/15 |
Reviewed by: 園田美穂
I took my elderly mother with me to Hawaii, even though she was reluctant. While my friends enjoyed snorkeling and diving in the ocean, my mother, who is 66 and grew up in the mountains, said she was scared to swim in the sea, so we chose a sunset cruise instead. We had fun getting on and off the boat despite the waves, and she expressed her gratitude for the experience of watching the sunset while drinking. I want to enjoy a different side of Hawaii with my mother next time.
高齢の母親に無理やりついてきてもらいハワイに行きました。
友達とは、海でシュノーケリングやダイビングで楽しむのですが、母親は66才で山育ちのため海で泳ぐのは怖いと言われたのでサンセットクルージングを選びました。
船への乗り降りの波の高さに二人ではしゃぎ、夕日がおちるのをお酒飲みながら見れるとゆー初めての経験に感謝されました。
また、母親と違うハワイを楽しみたいです。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Families |
| Posted on: | 2016/07/17 |
| Activity Date: | 2016/06/22 |
Reviewed by: Dave
The views were outstanding. The food was very good, and the entertainment was excellent. I would highly recommend this cruise to anyone traveling to this location.
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2016/07/16 |
| Activity Date: | 2016/07/10 |
Reviewed by: TurtleEye
This was a fun and relaxing way to spend an evening.
| Rating: | |
|---|---|
| Packages: | Sunset Sail (Until 12/31/2017) |
| Attended as: | Couples |
| Posted on: | 2016/07/16 |
| Activity Date: | 2016/06/25 |
Reviewed by: Tomo
The sunset cruise we set up on the final day of our trip was wonderful. It was a perfect way to wrap up our journey. Watching the scenery while reminiscing about our travels under the sunset was the best. There were a few spots with higher waves, but I think most people would be fine and not get seasick. I would definitely want to do this again.
8日目の最終日にセットアップしたサンセットクルーズ
旅の締めくくりにとてもいいクルーズです。
夕日をあびて旅を回想しながらゆっくり景色を眺めるの最高です。
ちょっと波が高いところもあるけれど、普通の人なら船酔いとかは大丈夫と思います。
これはまた乗りたいです。
| Rating: | |
|---|---|
| Packages: | 通常プラン(2017年12月31日まで) |
| Attended as: | Families |
| Posted on: | 2016/07/13 |
| Activity Date: | 2016/07/11 |
Reviewed by: ネモト
I reserved a 5-course meal at Celebration. The dining areas are on the 1st to 3rd floors, and we had a window-side seat on the 3rd floor! During the meal, we could freely go out to the hallway or the rooftop to take pictures and enjoy the view. It was amazing to see a rainbow, watch the sunset, and enjoy the Independence Day fireworks. Towards the end of the meal, we watched a dance show, and at the end, everyone in the audience danced together. It was fun from the moment we boarded the cruise until we disembarked. We also received photos as a gift, which made for a great keepsake!
セレブレーションの5コースを予約しました。
1〜3階が食事をする階で私たちは3階の窓側の席でした!
食事中は自由に廊下や屋上に出て写真を撮ったりゆっくり景色を眺めたりできました。
虹が出たり、サンセットを眺めたり、独立記念日の花火をみたりと最高でした。
食事の終盤にはダンスショーをみたり最後は観客みんなで踊ったりと、クルーズに乗ってから降りるまで終始楽しかったです。
写真もプレゼントされ良い記念になりました!
Thank you very much for boarding with us. We are very pleased to hear that you enjoyed your experience. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度は、ご乗船頂きまして、誠にありがとうございます。楽しめて頂けたご様子で、私どもも大変嬉しく思っております。また、ハワイにお越しの際には、ご乗船頂けます様、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | セレブレーションプラン(5コースディナー&ショー) |
| Attended as: | Couples |
| Posted on: | 2016/07/12 |
| Activity Date: | 2016/07/04 |
Reviewed by: Christy Peralta
It was absolutely great! Service and entertainment was awesome! The views and sunset was breathtaking, and to end the night with fireworks was more than what we could ask for. I would definitely bring my family on this cruise again!
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families |
| Posted on: | 2016/07/11 |
| Activity Date: | 2016/07/08 |
Reviewed by: Janet debruine
It was a wonderful cruise had a lot of fun. Would it again
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families |
| Posted on: | 2016/07/10 |
| Activity Date: | 2016/07/07 |
Reviewed by: なぁ☆
I made a reservation for a Friday departure with a course meal and a window seat guarantee (optional). The day before the tour, I received an email stating, "The window seat guarantee can no longer be accommodated. There is a possibility of sharing a table. The optional fee will be refunded." I was honestly anxious because it was my biggest enjoyment for my last night in Hawaii. I contacted the local operator myself to confirm the window seat guarantee and private seating, and in the end, I was able to sit at a window seat with private seating as originally booked, which was great. However, I was surprised and worried by the last-minute notice that the option was unavailable.
The activity itself was very satisfying; the new boat had little sway, the interior was clean, the food was delicious, and the staff was friendly. I was very pleased overall. It was a fantastic tour, but it was a bit disappointing to have confusion regarding the reservation details.
Additional note: I wonder if negative reviews are not reflected? Other reviews I wrote on the same day have been reflected in both the review and points, but this review has not appeared on the product page and does not have points.
金曜日出発、コース料理、窓際確約(オプション)で予約。
ツアー前日に「窓際確約はできなくなりました。相席になる可能性もあります。オプション代は返金します。」とメールが来ました。ハワイ最後の夜の一番の楽しみだったため、正直焦りました。自分で現地の催行会社に問合せ、窓際確約・プライベート席なのを確認し、結果的には予約通り窓際・プライベート席に座れたので良かったですが、直前のオプション不可という連絡に驚き不安になりました。
アクティビティ自体は、新しい船ということもあり、揺れも少なく、船内もきれいで、料理も美味しく、スタッフも親切で大満足です。
大満足のツアーだっただけに予約内容の件でゴタゴタしたのが少し残念でした。
追記
悪いレビューは反映されないのかな?同日に書いた他のレビューはレビュー・ポイントともに反映されてるのに、こちらのレビューは商品ページにもポイントもつきません。
Thank you very much for participating in the tour. We are also pleased to hear that you enjoyed the dinner cruise.
Regarding the change in the guaranteed window seat, we informed you as we received a notice from the local operating company just before the event. However, we sincerely apologize for causing you any anxiety, especially since you were looking forward to your last night in Hawaii. We also apologize for the inconvenience of having to contact the local operating company directly.
Please note that we review all feedback, and there may be instances where the timing of reflecting reviews varies.
Thank you for your valuable feedback during your busy schedule.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
また、ディナークルーズ自体はお楽しみいただけたようで嬉しく思います。
ご指摘いただいております窓際席確約の変更につきましては、直前に現地催行会社より連絡があったためご案内させていただきました。
しかしながら、ハワイ最後の夜と楽しみにされていたにも関わらず、不安なお気持ちにさせてしまい誠に申し訳ございません。現地にて直接催行会社にお問合せいただくお手間を取らせてしまいましたことも、重ねてお詫び申し上げます。
なお、レビューに関しましては、全てのレビューに目を通したうえで反映しておりますため、反映のタイミングが前後する場合もございますことご了承ください。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | ロイヤルサンセットディナー 豪華ステーキ&ロブスター |
| Attended as: | Families |
| Posted on: | 2016/07/10 |
| Activity Date: | 2016/06/24 |
Reviewed by: Terumi
We really enjoyed it and had the Best experience in Hawaii . The music and drinks were perfect. Thanks!!!!
| Rating: | |
|---|---|
| Packages: | Sunset Sail |
| Attended as: | Friends |
| Posted on: | 2016/07/09 |
| Activity Date: | 2016/06/19 |
Reviewed by: Steve F
My wife and I did this cruise on our last night in Hawaii and we are so glad we did. We had a beautiful sunset to the west, Honolulu and Waikiki North, and the moon rising over Diamond Head to the east. To top it all off there was good food and the awesome fireworks show. Seeing these from the water is something I highly recommend.
| Rating: | |
|---|---|
| Packages: | Friday Sunset & Fireworks Sail |
| Attended as: | Couples |
| Posted on: | 2016/07/09 |
| Activity Date: | 2016/06/17 |
Reviewed by: ena
It was a very beautiful cruise ship, and since it was Friday, we were able to see fireworks, which was great! However, dinner was served a bit early. By the time we returned to our seats after exploring the ship once the buffet was over, the cups for our tea had already been cleared away, so it was disappointing that we couldn't have a post-dinner tea time.
とても綺麗なクルーズ船で、金曜日だったので花火も見れてとても良かったです!
ただ夕飯にしては早い時間でした。ビュッフェが終わって船内を回ってから席に戻ってきたときには紅茶を飲むコップも片づけられていたため、食後のティータイムが出来なかったのが残念でした。
| Rating: | |
|---|---|
| Packages: | ハワイ料理ビュッフェディナー(2019年3月まで) |
| Attended as: | Friends |
| Posted on: | 2016/07/09 |
| Activity Date: | 2016/06/17 |
Reviewed by: 50th Annivesary!!!
We got the vow renewal package for our parents and they had a wonderful time. The views, food and entertainment were absolutely perfect :) The staff took a video on my mother-in-laws phone and they also received a special photo. They absolutely loved it and said they would do it again :) They said the staff were awesome!!!
| Rating: | |
|---|---|
| Packages: | Vow Renewal Couple's Package - Three Star Dinner |
| Attended as: | Couples |
| Posted on: | 2016/07/08 |
| Activity Date: | 2016/07/05 |
Reviewed by: Joepilot
Great time !! Would do it again . My family and I all enjoyed. The crew was awesome!!!
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Families |
| Posted on: | 2016/07/07 |
| Activity Date: | 2016/07/04 |
Reviewed by: kei
On the last day of my stay in Hawaii, I chose a sunset cruise. The boat was recently renovated and looked very nice. I opted for the buffet for the meal, and the taste and variety were average, nothing special. After boarding, the meal began, and we set sail shortly after. Once we finished eating, we could freely move to the bar counter or the deck to enjoy tropical cocktails and watch the sunset. It was a very pleasant cruise, sipping cocktails while enjoying the sea breeze and taking in the sunset views of Waikiki Beach and Diamond Head. I highly recommend it!
ハワイ滞在の最終日に、サンセットクルーズを選びました。
船は最近改装したらしく、とてもきれいでした。
食事はビュッフェを選んだのですが、味、品数は普通、まあまあでした。
乗船してから食事が始まり、しばらくしてから出港しました。食事が終わったら、自由にバーカウンターや、デッキに移動して、トロピカルカクテルを楽しんだり甲板に上がって、夕日を見たりできます。夕焼けに照らされたワイキキビーチやダイヤモンドヘッドを見て、海風にあたりながらカクテルを飲んだりしてとても気持ちいいクルージングでした。
ぜひお勧めです!
| Rating: | |
|---|---|
| Packages: | ハワイ料理ビュッフェディナー(2019年3月まで) |
| Attended as: | Couples |
| Posted on: | 2016/07/05 |
| Activity Date: | 2016/06/30 |
Tips and suggestions
Reply from activity provider
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Aloha and thank you so much for taking the time to write about your experience on the Kai 'Oli'Oli. We are sorry your experience wasn't the best. Because of your feedback, we have thoroughly retrained the crew on how to efficiently conduct our snorkel preparation and briefings and have privately counseled the Captain about his disinterest towards you and your family. At our next crew meeting, we have food and beverage training scheduled in addition to our usual safety training. We strive to always have complete customer satisfaction and we know that at times we may fall short, so we truly appreciate your input. When you visit O'ahu again, please call us directly and we would like to host you on our boat and we will be proud to show you a better tour as a result of your review.
Ocean Joy Cruises Management