Reviewed by: oqueenie
I’ve used this service each time I come to Honolulu which was annually before the pandemic. They get me to my hotel without any fuss. It’s also reasonably priced.
| Rating: | |
|---|---|
| Packages: | [Arrival & Departure] Round Trip Waikiki Airport Shuttle |
| Attended as: | Solo Travelers |
| Posted on: | 2023/05/24 |
| Activity Date: | 2023/05/16 |
Reviewed by: テンポイント
I used Mr. Roberts for the transfer to the hotel as usual. Since I've been using them for a long time, the arrangements were the same as always. They also handled my suitcase with care. It's not just for Japanese guests; there are also foreign passengers. The reason for my choice is the reassurance and consistency.
ホテルまでの送迎は、今まで通りロバーツさんを利用しました。ずっと使っているので、今まで通りの手配でした。スーツケースも丁寧に運んで頂きました。日本人客だけの送迎ではなく外国の方も混乗です。安心でいつもの通りと言うのが選択の理由です。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2023/05/18 |
| Activity Date: | 2023/05/07 |
Reviewed by: あきえり
On the day of my return, I used a charter service from the hotel to the airport to reduce the burden on my elderly companion. After providing the flight number and time, I was informed to gather at the hotel bus depot 3 hours and 10 minutes prior to departure, and to call if the bus did not arrive after 5 minutes.
I waited from 10 minutes before the designated time, but the charter vehicle did not arrive. When a shuttle bus from the same company came, I confirmed my reservation and was told to wait a little longer. After 10 minutes, I became quite worried, and the hotel made two calls on my behalf. Finally, after 45 minutes, the shuttle bus arrived. I boarded it and left the bus depot, then switched to the charter vehicle at a different location within the hotel grounds to head to the airport. It seemed the charter driver did not understand the meeting point.
I never want to use this service again.
帰国日、ホテルから空港への利用です。高齢の同行者の負担を減らそうと、貸切りチャーターにしました。
便名、時間を伝えると、その3時間10分前にホテルのバスデポ集合となり、5分経過しても来ない場合は電話するようにとの案内です。
指定時刻10分前から待っていましたがチャーター車は来ず、途中、同社シャトルバスが来た際に確認すると、予約は入っているのでもう少し待つよう言われました。10分経過してさすがに心配になり、ホテルから2回電話していただき、45分経過後にようやく到着したのはシャトルバス車両。いったんそれに乗ってバスデポを出て、ホテル敷地内の別の場所でチャーター車に乗り換え、空港に向かいました。チャーター車の運転手が、集合場所を理解していなかったのでしょうか。
二度と利用したくありません。
| Rating: | |
|---|---|
| Packages: | 【貸切】ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2023/05/17 |
| Activity Date: | 2023/05/15 |
Reviewed by: Kusha
Is reasonably priced, showed up on time. This is my 2nd time using this shuttle service to and from the airport. I’ll be using them in the future as well. Mahalo!
| Rating: | |
|---|---|
| Packages: | [Arrival & Departure] Round Trip Waikiki Airport Shuttle |
| Attended as: | Families |
| Posted on: | 2023/05/14 |
| Activity Date: | 2023/05/11 |
Reviewed by: ヒロシ
They were very helpful as they were punctual and offered affordable rates. I used their services for a round trip and have no complaints. I definitely want to use them again next time.
時間にも正確で格安で送ってくれるので、非常に助かりました。往復で利用しましたが、文句無しです。次回も是非とも利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2023/05/12 |
| Activity Date: | 2023/05/07 |
Reviewed by: RYO
They didn't arrive even after the scheduled pickup time, and after 15 minutes, I was still waiting. They showed up while I was on the phone trying to confirm. It might be understandable due to the shared ride, but I had a bitter experience when my name wasn't on the reservation list during the outbound transfer, so I was really worried about whether they would actually come. The driver was a cheerful and nice person.
お迎え時間になってもなかなか来ず、15分たっても来ず、確認の電話をしているときに来た。混載のため仕方ないのかもしれないが、行きの送迎の時に予約リストに名前が無く苦い思いをいていたので本当に来てくれるか心配だった。
運転手さんは陽気ないい人でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2023/05/09 |
| Activity Date: | 2023/05/03 |
Reviewed by: RYO
My name was not on the Roberts Hawaii reservation list, and although I was told it was fine because I had a voucher issued by Veltra, it took a considerable amount of time to board.
ロバーツハワイの予約リストに名前が無く、ベルトラ発行のバウチャーがあったため、問題ないと言われたが乗車にかなりの時間がかかった。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2023/05/09 |
| Activity Date: | 2023/04/29 |
Reviewed by: rrrさん
This was my first time using the service, and due to my own mistake, I missed my flight that day and had to take the next day's flight. However, they kindly accepted the change. When I arrived at the airport, they immediately asked for my name and said, "I was waiting for you yesterday! I'm glad you made it today!" They treated me with such kindness. I am truly grateful. I will definitely use this service again when I go to Hawaii.
今回初めて使わせていただいたのですがこちらの不備でその日の便に乗れず翌日の便になってしまったのですが変更を快く受け入れてくださいました。また空港に着いてすぐ名前を聞かれ「昨日待ってたよ〜今日は無事来れてよかったね〜」と優しく接してくださいました。本当に感謝です。またハワイに行く時は必ず使います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2023/05/08 |
| Activity Date: | 2023/05/05 |
Reviewed by: 匿名希望
There were restrictions on Kalakaua Avenue and other roads due to the event from the morning, but the pickup was on time. Since it was a large bus, I imagine it was challenging to park amidst the restrictions. Fortunately, I received a notification in the morning that my flight was delayed, so I was able to use the service without rushing.
カラカウア通りや他の道もイベントで朝から規制がありましたが、時間通りのお迎えでした。この時は大型のバスでしたので、規制の中駐車したり大変だったかとおもいます。
幸い、乗る飛行機もディレイの連絡が朝来てましたので、慌てることなく利用させていただきました
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2023/05/08 |
| Activity Date: | 2023/05/06 |
Reviewed by: SUZU
The pick-up service was kind and helpful even after arriving at the office! During the flight, I felt a moderate level of tension, but the instructor gently guided me through the unfamiliar operations, making it enjoyable! There were no communication issues at all, even though I couldn't speak English. Additionally, I was able to take photos, which were shared with me after the experience. After the experience, I had a nice time relaxing at the office. It will be a great memory, thank you!
送迎からオフィス到着後も親切にご案内いただきました!
フライトは適度な緊張感の中、慣れない操作に戸惑いつつもインストラクターの方が優しく誘導していただけて楽しめました!英語が話せなくても全くコミュニケーションに問題ありませんでした。
また、写真も撮ってもらい、体験後に共有してもらいました。
体験後も、オフィスでのんびり休憩できていい時間が過ごせました。
いい思い出になります、ありがとうございます!
| Rating: | |
|---|---|
| Packages: | お得な操縦者交代プラン<2~3名様/60分×2フライト/東・西海岸両コース満喫> |
| Attended as: | Couples |
| Posted on: | 2023/05/08 |
| Activity Date: | 2023/05/07 |
Reviewed by: しまちゃん
I fulfilled my dream of gripping the control stick and flying in the sky someday. I flew over Oahu, Hawaii for an hour, looking down at Waikiki and Diamond Head while seeing the incredibly blue ocean, feeling a bit nervous while piloting, and finally descending from Pearl Harbor for a tense landing! It truly became a wonderful memory.
Actually, I had my wife film the experience for an hour from the back seat. She said it was an hour filled with extreme tension and excitement. I’m grateful to my wife for this flying experience. I hope to fly at least once a year!
いつかは、操縦桿を握り空を飛んでみたいていう夢が叶いました。ハワイオワフ島を1時間、ワイキキ、ダイアモンドヘッドを下に見て青すぎる海を見ながら少し緊張しながらの操縦で最後はパールハーバーから高度を下げ緊張の着陸!
本当に良い思いでになりました。
実はこの体験を家内に1時間、後部座席で動画を撮ってもらいました。家内は超緊張、ドキドキの1時間だったそうです。家内に感謝の体験飛行でした。
年1回は飛びたいなあ〜。
| Rating: | |
|---|---|
| Packages: | 周遊プラン<2~3名様/約60分/東海岸or西海岸いずれか> |
| Attended as: | Couples |
| Posted on: | 2023/05/07 |
| Activity Date: | 2023/04/14 |
Reviewed by: まつもと
Arriving at the meeting place 10 minutes before the scheduled time, the bus was already there waiting for us. Terminal 2 is the same terminal for JAL and ANA, but they took us properly to the location of the airline we were using.
集合時間の10分前に集合場所に行くと、すでにバスは到着して待っていてくれました。ターミナル2は、JAL➡️ANAの順で同じターミナルですが、利用航空会社の場所まできちんと連れて行ってくれました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2023/05/06 |
| Activity Date: | 2023/05/05 |
Reviewed by: まつもと
After passing through customs inspection and exiting through the left corridor, I found a staff member waiting with a sign bearing my name. As we walked together to the bus stop, there were a few other groups waiting as well. We waited together for about 15 minutes until both reserved and walk-in guests gathered, and then we boarded the bus. The driver was helpful in sorting and loading the luggage according to the destinations.
税関検査を出で左の通路から外に出ると、スタッフの方が名前のプラカードを持って待っていました。
一緒に歩いてバスの乗り場へ行くと、他に何組かのグループが待機していて、そこで15分くらい一緒に待機、予約と飛び入りの方が集まったところでバスに乗り込みましたが、ドライバーさんが荷物を行き先に分けて積み込んでくれたので助かりました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2023/05/06 |
| Activity Date: | 2023/05/01 |
Reviewed by: M.M
The refreshing feeling of taking off into the sky while watching passenger planes from Daniel K. Inouye International Airport is something you should experience at least once. You get to enjoy an aerial tour guided over key spots on Oahu, including Waikiki, Diamond Head, Hanauma Bay, Kualoa Ranch, and the Dole Plantation. Along the way, I had the rare opportunity to pilot the plane myself. The beauty of the ocean and the close-up view of the mountains at Kualoa Ranch are truly unique to flying in a Cessna. The staff were Japanese, which made me feel at ease during the transportation as well. I'm really glad I had this experience.
ダニエル・K・イノウエ空港から旅客機を眺めつつ空へ飛び立つ時の爽快感、一度は体験すべきです。ワイキキ都心部からダイヤモンドヘッド、ハナウマ湾、クアロアランチからのDole農園とオアフ島の要所をガイドして貰いながら空中散歩します。途中自身で操縦できる貴重な体験も出来ました。海の綺麗さはもちろんクアロアランチの山肌を近くで感じられたのはセスナ機ならではだと思います。スタッフも日本人のかたで安心して送迎までしてもらえました。体験して本当によかったです。
| Rating: | |
|---|---|
| Packages: | 周遊プラン<1名様/約60分/東海岸or西海岸いずれか> |
| Attended as: | Families |
| Posted on: | 2023/05/05 |
| Activity Date: | 2023/04/06 |
Reviewed by: UK couple traveller
Easy to deal with from UK internet booking to airport pickup. Telephone receptionist very helpful with directions at airport when you call to advise of your arrival. Driver very helpful at pickup. Comfortable, clean minivan.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Waikiki Hotel: One Way Shuttle |
| Attended as: | Couples |
| Posted on: | 2023/05/03 |
| Activity Date: | 2023/05/01 |
Reviewed by: トレース
Taking off together was wonderful, and flying was so much fun! It has been a dream of mine for a long time. The female instructor was also amazing and inspiring. This is a lifelong memory!
離陸も一緒にさせて頂き、操縦も楽しかったです!ずっと前からの夢でした。
インストラクターの女性の方も素敵で憧れます。
一生の思い出です!
| Rating: | |
|---|---|
| Packages: | 周遊プラン<1名様/約60分/東海岸or西海岸いずれか> |
| Attended as: | Solo Travelers |
| Posted on: | 2023/05/01 |
| Activity Date: | 2023/04/29 |
Reviewed by: HONU
Look for the yellow aloha shirt as a marker. I wasn't sure where the designated kiosk was, so I asked someone from another tour company and found out.
黄色のアロハシャツが目印です。kioskという指定場所がよくわからなかったので、他のツアー会社の人に尋ねてわかりました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2023/04/20 |
| Activity Date: | 2023/04/18 |
Reviewed by: ハッタン
As soon as I exited the international terminal, I was able to contact a representative holding a sign. After that, they guided me to the pickup location, and it was comfortable.
国際線出口をでたらすぐに看板を掲示している担当者にコンタクトできました。その後、ピックアップされる場所まで誘導していただき、快適でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2023/04/16 |
| Activity Date: | 2023/04/05 |
Reviewed by: ハッタン
I arrived at the pickup location almost on time and reached the roadside near the airline's check-in counter with safe driving. I appreciated the careful loading and unloading of my luggage. Additionally, the unfamiliar tip was included in the fare, which made for a comfortable experience. Thank you very much.
ピックアップ場所に、ほぼ定刻で到着し、安全運転で利用する航空会社の受付カンター近くの路側に到着しました。
トランクの積み、下ろしも丁寧で感謝です。
また、不慣れなチップも料金に含まれているので快適に利用できました。
ありがとうございました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2023/04/16 |
| Activity Date: | 2023/04/12 |
Reviewed by: hide
It was a very enjoyable flight! It was my first time on a small aircraft, but the prior explanations and the professional pilot's appropriate communication during the flight made me feel safe and allowed me to enjoy the experience.
とても楽しいフライトでした!
小型飛行機に乗ることすら初めてでしたが、事前に説明してもらったことと飛行中にプロパイロットが適度にコミュニケーションをとってくれることで安心して楽しめました。
| Rating: | |
|---|---|
| Packages: | 周遊プラン<2~3名様/約60分/東海岸or西海岸いずれか> |
| Attended as: | Couples |
| Posted on: | 2023/04/11 |
| Activity Date: | 2023/04/11 |
Reviewed by: マサイトウ
The welcome was absolutely no problem. Since I was traveling with a lot of luggage, a typical transfer would usually cost around $60 including tips. Considering that, it was reasonable, and I was able to move to the hotel with peace of mind. I recommend it.
出迎えも全く問題ありませんでした。
大荷物を携えての移動なので、通常の移動であればチップ込みで60ドル位掛かります。それを考えればリーズナブルでホテルまで安心して移動出来ました。オススメです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2023/04/08 |
| Activity Date: | 2023/03/18 |
Reviewed by: akt
I was wearing a mask, but no one else was. The mask-wearing rate in Hawaii is about 1%. They departed quickly without much waiting.
自分はマスクをしていましたが、どなたもされてません。 ハワイでもマスク着用率は、1%くらいですね。
あまり待つことなく、すぐに出発してくれました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2023/04/08 |
| Activity Date: | 2023/04/06 |
Reviewed by: Nockolds
Great Service.....turned up on time when booked. Bus was clean.
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Families |
| Posted on: | 2023/04/02 |
| Activity Date: | 2023/03/31 |
Reviewed by: ちゅら
Despite having made a reservation, there was a lack of proper understanding, which caused delays in boarding the shuttle. Being in an unfamiliar country already made me anxious, so this added to my worries.
予約していたにもかかわらず、きちんと把握されていなくてシャトルに乗るのに手間取りました。慣れない海外で不安なことも多かったので、余計に不安になりました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2023/04/02 |
| Activity Date: | 2023/03/29 |
Reviewed by: みかん
I was nervous at first, but actually doing it became the best memory of this trip, with views that can only be seen from the sky and the experience of piloting. The pilot was very kind and taught us in detail, and it was great to have unique experiences like playing a little and taking photos from the sky.
Thank you all for your kindness. I would like to experience this again when I come back to Hawaii.
初めてて緊張しましたが、実際やってみると、空からしか見れない景色や操縦できたことがこの旅行の1番の思い出になりました。パイロットさんもとても親切で詳しく教えて下さったり、ちょっとした遊びをしてくれたこと、空からの写真などなかなか出来ない体験をしたのがとてもよかったです。
みなさんに親切にしていただきありがとうございました。またハワイにくる時は体験してみたいと思ってます。
| Rating: | |
|---|---|
| Packages: | 周遊プラン<1名様/約60分/東海岸or西海岸いずれか> |
| Attended as: | Families |
| Posted on: | 2023/04/01 |
| Activity Date: | 2023/03/30 |
Reviewed by: J.L.P.
You can experience piloting a Cessna aircraft with hotel pick-up included. The price is likely reasonable, and I think the cost performance is very good. The office is located on the front side of the hangar, and it was a very clean place that felt like a lobby. I was particularly surprised by the cleanliness of the restroom; it was very well maintained. Most of the pilots seem to be local staff, but all the transportation and assistance were provided by Japanese individuals or those who are extremely proficient in Japanese.
ホテルからの送迎付きでセスナ機の操縦体験ができます。
おそらく価格も抑えられていてコストパフォーマンスは大変いいのではないかと思います。
事務所は格納庫の表側にありますが、ロビーという感じのとてもキレイなところでした。特にトイレの綺麗さには驚くばかり。手入れが行き届いています。
パイロットの多くは現地スタッフのようですが、送迎や対応は全て日本人あるいは日本が極めて堪能な方々でした。
| Rating: | |
|---|---|
| Packages: | オアフ島周遊コース (約60分) |
| Attended as: | Solo Travelers |
| Posted on: | 2023/04/01 |
| Activity Date: | 2023/02/16 |
Reviewed by: ゆーちゃん
When traveling with my family, we usually move between the hotel and the airport by rental car, but this time I used the shuttle for the first time for both trips since I was alone. It's reassuring that they will take you right in front of the hotel, even if you only speak Japanese. The interior and seats are spacious compared to a bus, making for a smooth and comfortable ride. I think it's more affordable and convenient than taking a taxi. It's very handy and cost-effective when there are fewer people, and I recommend it for those traveling to Hawaii for the first time.
家族で行く時は、レンタカーでホテル空港間は移動するのですが、今回は1人だったので初めて往復ともに使いました。
日本語しかわからなくても、ホテル目の前まで送迎してくれるので安心です。
車内も席もバスと違い広々していて、スムーズな移動で快適でした。
お値段もタクシーを使うよりお安くて便利だと思います。
人数が少ない時には大変便利でお得だし、初めてのハワイ旅行の方にもオススメです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2023/04/01 |
| Activity Date: | 2023/03/11 |
Reviewed by: Michael Speight
Glad we did it but it's expensive and a very long day. Up at 3:45 to get a taxi to the airport for a 6:00am flight. The tour said lunch included, neither we nor anyone else on the tour thought it would be a packet of chips and a turkey wrap in a box on board the bus. It was. The tour locations were excellent, the volcano, lava tube, waterfalls were all spectacular. The guide was good.
| Rating: | |
|---|---|
| Packages: | Oahu to Big Island Volcano Adventure with Lunch |
| Attended as: | Couples |
| Posted on: | 2023/04/01 |
| Activity Date: | 2023/03/08 |
Reviewed by: ヒロちゃん
The flight was amazing! They provided transportation to the hotel in Waikiki, and the office inside the airport was a lovely place, with very kind staff.
We were excited to board the four-seater Cessna! With a double pilot setup, the takeoff and landing were handled by a real pilot. Once we were up and settled, we switched controls, and it felt really good!
Even just sitting in the back and looking at the beautiful scenery was more than enough. We got to see Lanikai Beach, the angelic sea, the North Shore, Diamond Head, Coco Head, and Pearl Harbor—all in one hour.
I think it’s better to take the Cessna than to arrange sightseeing all over the place!
Thank you!
空の旅は、サイコーでした
ワイキキのホテルまで送迎して頂き、空港内の事務所もステキな場所で、スタッフの皆さまもとても親切でした。
ワクワクドキドキ4人乗りセスナへ!
ダブルパイロットになっていて、離着陸は、本当のパイロットさんがしてくださいます。上に上がって落ち着いたら、操縦交代。なかなか、気分良かったです❣️
また、乗って、後ろの座席から眼科の世界を見ているだけでも、充分満足ラニカイビーチも天使の海もノースショアーも、ダイヤモンドヘッド、ココヘッド、パールハーバー、丸ごと全部見せてくれます。1時間で
あちこち観光を手配せず、セスナに乗る方が良いと思いました!
ありがとうございました
| Rating: | |
|---|---|
| Packages: | 周遊プラン<2~3名様/約60分/東海岸or西海岸いずれか> |
| Attended as: | Families |
| Posted on: | 2023/03/31 |
| Activity Date: | 2023/03/22 |
Reviewed by: クロッチ
The volcanic activity has already calmed down, allowing us to see the areas where lava has flowed and solidified. However, gas is still continuously being emitted, and we can observe that extensive volcanic activity is occurring underground from above.
It was both terrifying and moving to see from the helicopter how the lava flowed over a vast area, causing an entire village to disappear.
I received an email the day before asking me to confirm my reservation by phone, but I was participating in another tour, and when I tried to contact them, no one answered the emergency contact number. Even after leaving a message on the voicemail and sending an email, I received no response.
Moreover, despite it being clearly stated that lunch was included, when I asked the guide around noon, I was told that this tour did not include lunch, and I was even laughed at. I found out on the day that the flight times to Hawaii Island and Oahu Island were completely different, which really stressed me out.
I at least wanted lunch to be provided. For some reason, I was taken to a Japanese-owned bakery in a rural town that I had no interest in, and I wondered what the point was of being asked in advance what I wanted to eat.
The guide provided very little explanation about historical events or legends, mostly just talking about the eruptions from a few years ago. I was disappointed as the stories were only what I had already read in the news or guidebooks.
すでに火山活動は落ち着いているので、溶岩が流れて固まった後をみることができ、まだガスは継続して出続けているので、広大な範囲で火山活動が地下で起こっていることも上空から見ることができます。
ものすごく広い範囲に溶岩が流れ、村ひとつが消滅していってしまったことがヘリから見られて、恐ろしくもあり、感動でもありました。
前日にメールが来て、予約確認の連絡を電話するように書かれて来ましたが、別のツアーに参加していて連絡が遅くなると閉まっていて緊急連絡先にさえ誰も出ず。留守番電話にメッセージを残しても、メールで返事をしても向こうからの返信はありませんでした。
しかも「昼食付」としっかり書かれていたのに、12時頃にガイドに聞くと、このツアーには昼食は付いていないと言われ、かつ、鼻で笑われました。ハワイ島に向かう飛行機の時間も、オアフ島に向かう飛行機の時間も全く違うことが当日に分かり、本当に焦りました。
せめて昼食は出してほしかったです。なぜか全く興味のない田舎町の日本人経営のパン屋に連れていかれましたが、事前に食べたいものを聞かれた意味はなんだったんでしょうか。
ガイドも歴史的なことや伝説はほとんど説明がなく、数年前の噴火の話ばかり。ニュースやガイドブックに載っていた話だけだったのでがっかりでした。
Thank you for your patronage.
However, we sincerely apologize for not meeting your expectations during the helicopter tour, even though you were enjoying it.
Upon reviewing your feedback with the local operating company, we found that flight information was communicated via a separate email, and there are records of replies to that email and return phone calls. Additionally, it was reported that lunch was provided on the day of the tour. However, since you mentioned that you did not receive the service indicated, we take your comments seriously and will strive to improve our services in the future.
We have also sent you a separate email with further details, and we would appreciate it if you could check that.
We apologize for not being able to provide the service you expected this time. We will continue to confirm with the local operating company and begin reviewing the tour page to ensure that similar inconveniences do not occur in the future, while working to enhance our services.
VELTRA
ご利用ありがとうございます。
しかしながら、ヘリコプター遊覧は楽しんでいたいたものの、ご期待に沿えず申し訳ございません。
ご投稿いただいた内容をもとに現地催行会社に確認をとりましたところ、フライト情報は別途メールにてご連絡しており、メールへの返信や折り返しのお電話もされているとの記録がございました。
また、昼食につきましても当日提供されているとの報告がございました。
しかしながら、ご指摘いただいたサービスは受けていないとのことですので、真摯に受け止め、今後のサービス改善に努めてまいります。
詳細につきましては別途メールにてご連絡させていただいておりますので、そちらよりご確認いただけますと幸いです。
この度はご期待に沿ったサービスが提供できませんでしたことお詫び申し訳上げます。
現地催行会社との確認を進め、今後同様のご迷惑をおかけしないためにもツアーページの見直しを始め、サービスの向上に努めさせていただきます。
VELTRA
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2023/03/29 |
| Activity Date: | 2023/03/20 |
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Aloha Michael - Mahalo for allowing us to show you the Big Island! Mahalo for sharing your review. I will pass on you comments about lunch to the team and see if we can do better. Take care. Poly Ad 'Ohana