All Reviews for Search by check-in location

I went to the meeting place and waited for 10 minutes past the scheduled time, but the shuttle did not arrive. Even when I called, they spoke rapidly in English, and I couldn't understand anything. In the end, I waited for an hour, and then I received a call from Veltra, who made excuses about traffic congestion. It was a disaster. Being in a foreign country, I can tolerate some things, but this was a complete no-show.

集合場所に行き集合時間の10分待っても送迎が来ません。こちらから電話しても英語でペラペラ言って何もわからず結局１時間待ってベルトラから電話があり車が渋滞してるなどの言い訳けをし災厄でした。外国なのである程度は我慢ができますが、完全のすっぽかしです

Waiting at the hotel entrance for our return home, the bus arrived about 8 minutes late. The staff came down, called out names of Westerners, guided a couple onto the bus, and placed their suitcases in the cargo room before heading to the driver's seat. Since the name was Roberts, I hurriedly asked the driver about our pickup. He checked the name on his tablet, loaded our luggage, and we set off. I almost got left behind because I was distracted.

帰国のためホテル玄関で待機
8分ほど遅れてバスが到着
降りてきたスタッフ、欧米人の名前を呼び、夫婦をバスへ案内してスーツケースをカーゴルームへいれ、運転席へ
ロバーツだったので、慌てて運転手さんに自分たちのピックアップを聞きました。
タブレットで名前を確認し、荷物を載せて出発しました。よそ見してたら置いていかれるところだった。

The area we watched from was right in front, so it was breathtaking! There was also a menu where guests could dance hula together, and since it was a song I was currently learning, I happily participated in the dance.

観たエリアも正面だったので、圧巻でした！ ゲストと一緒にフラを踊るメニューもあり、ちょうど習っている曲だったので、楽しく踊りに参加しました。

My friend and I went one night when she was in town visiting and had such an amazing time! The boat is very nice and spacious and we loved having the net lounge seating to hang out on. The crew was awesome and continued to walk around the whole time checking on guests to see if they needed anything. You get an awesome view of Diamond Head as well as an amazing sunset view, I would definitely recommend!

It's helpful that each person can bring up to two suitcases. I'm staying at Hilton Hawaiian Village, but in the past, it was a quick trip from Ala Moana to Hilton, while recently I've been arriving last. I haven't requested an early check-in, so there are no particular issues. The uniform fare is reassuring.

スーツケース１名２個までOKなので助かります。
泊りはヒルトンハワイビレッジですが、以前はアラモアナからヒルトンですぐでしたがココ数回は一番最後の到着です。
アーリーチェックインお願いしていないので特に問題はありません
一律の運賃なので、安心です

my husband and I had a great experience st the stargazing tour! Greg was very knowledgeable and very passionate about space and the stars. He answered all our extra questions thoroughly. We also enjoyed the location, the hotel was beautiful and it was dark enough to see many stars.

The weather was nice, and I was able to see a beautiful sunset! I rode a boat for the first time in Hawaii! It became the best memory with my friends.

天気も良くて、綺麗にサンセットがみれました！ハワイではじめて船に乗りました！友達との最高の思い出になりました。

The hotel that picked me up was supposed to pick up another group, but it seems that their partner went somewhere and didn't come back, so we left without that group. We went around hotels in Waikiki and returned to the hotel that picked me up, where the group that couldn't board initially got on. It had been over an hour since I left the hotel. As a result, we arrived at the airport less than two hours before the flight departure time, leaving no time to wander around the airport. I understand the driver's kindness, but I think it's unfair for other passengers to be inconvenienced because some people don't stick to the pickup time. I thought that next time, I might specify the pickup time myself.

私をピックアップしたホテルでもう一組が乗車するはずでしたが、相方さんが何処かに行って戻って来なかったようで、その1組を置いて出発。
ワイキキ内のホテルを廻り、また私をピックアップしたホテルに戻り、最初に乗れなかった1組が乗り込んできました。
私がホテルを出発してから1時間以上経っていました。
結果、空港到着が飛行機の出発時間の2時間弱前なり、空港内をうろつく時間もありませんでした。
ドライバーさんの親切心はわかりますが、ピックアップ時間を守らない人のために他の乗客が迷惑するのはどうかと思います。
次回は自分でピックアップ時間を指定させてもらおうかと思いました。

We left for the hotel with almost no waiting time, which was great timing. We arrived at the hotel without any stress!

タイミングが良かったのか、ほとんど待ち時間なしでホテルへ出発。
ストレスなくホテルに到着しました！

I had my elderly father and mother participate in a tour. On the day of the tour, the tour company made a mistake with the meeting time and arrived an hour early, so they didn't come to pick them up no matter how long they waited. My mother managed to think on her feet and contacted the tour company, allowing them to join the tour that was scheduled an hour later.

The day before, I had provided the emergency contact information to the tour company, yet they decided to mark them as absent simply because "they weren't at the meeting place" without properly confirming. If they had checked thoroughly, they would have realized they had mixed up the times. What would have happened if my mother hadn't contacted them?

After returning from the tour, I reached out to the tour company, but their response was, "If you were able to join the next tour..." It completely ruined what was supposed to be a meaningful trip for my parents.

高齢の父と母をツアーに参加させました。
当日、ツアー会社が集合時間を間違え1時間前のツアーの迎え時間で来てしまい、いくら待っても迎えに来ず…。母が何とか機転を利かせてツアー会社に連絡し、最初に予定していたものの1時間後のツアーに参加することが出来ました。
前日には、ツアー会社に緊急連絡先も伝えておいたのに、「集合場所にいなかったから。」という理由できちんと確認もしないまま不参加と判断するものはいかがかと。しっかり確認していれば、次の時間と間違えていたと気がついたと思います。母が連絡していなかったらどうしていたのでしょうか？？
ツアーから戻って来てからツアー会社に連絡しましたが、「次のツアーに参加できたなら…。」という対応でした。
折角の親孝行旅行が台無しになってしまいました。

This was my second time participating in this tour. I usually join the morning sessions, including those from other companies, but this time I thought I’d try the 12 PM session. Just like last time, the staff were all very pleasant. It’s a reliable tour. The visibility wasn’t great this time, but we saw more than five turtles and a decent number of fish. It lasts about two and a half hours, and the fact that it departs right from the heart of Waikiki makes it highly recommended for enjoying such an experience just a bit offshore. I also appreciated that they provide fins along with the snorkeling set.

このツアーには2回目の参加でした。他社のも含めいつも朝イチの方にさんかしてたのですが、たまには午後にしてみようかと今回は12時の回にしてみました。前回同様スタッフはみなさん感じよく。安定感あるツアーです。今回は透明度が今ひとつでしたが、亀さんは5匹以上、魚はまぁまぁいました。2時間半程度で、しかもワイキキど真ん中からのツアー、ワイキキからちょっと沖にでてこれだけ楽しめる、というのは変わらずおすすめ！シュノーケルセットに加えてフィンも貸してくれるのも結構うれしいポイントです。

It was a shared transfer after visiting several hotels, and they arrived on time to pick us up. The airline dropped us off at the airport.
There were two notifications about changes to the meeting time between the reservation and the reservation date. I think it's a good idea to ensure you can check your emails for updates.

ホテルを何軒か回っての乗合ですが、時間通りに迎えがあり、航空会社によって空港では到着、降ろしてくれました。
予約してから予約日までに間に2回集合時間の変更案内がありました。メールでの連絡を確認できるようにしておいたほうがいいと思います。

I ended up not being able to see dolphins in the ocean. It was my second time seeing dolphins, but it was my first time at Dolphin Junior High. This time it was very hectic, going in and out repeatedly. Since the dolphin tour is with nature, I think it's understandable whether you see them or not, but the level of satisfaction does change. I think it might be good to consider that point carefully.

イルカを海の中で見ることが出来ずに終わりました。イルカは2回目でしたが、イルカ中学は初めてでした。今回はとてもせわしなくて、ハイ入って、出て〜の繰り返し。イルカのツアーは自然相手なので、見られても見られなくても仕方ないと思いますが、やはり満足度は変わりますね。その点をよく考慮してみてもよいかと思います。

I didn't think I would get seasick, but since all the participants cruise until the end, I recommend taking motion sickness medication if you have any concerns. A little while ago, I told the crew, and they moved me to a spot where I wouldn't get sick, and I managed to hold on just fine. The sky above was clear and it was truly pleasant! The staff were also enjoyable, and I was very satisfied; my daughter said she had more fun than with dolphin watching or shrimp fishing!

船酔いするほど走らないと思っていましたが、参加するメンバー全員が終わるまでクルージングするので少しでも不安がある方は酔い止めの薬は飲んでおいた方が良いかと思います。私は少し前にクルーに伝えると、酔いにくい場所に移動させてもらいギリで持ちこたえられました。空のうえは快晴で言うことも無く、本当に気持ち良かったです！ 担当の皆さんも楽しくて大変満足、娘もイルカやエビ釣りよりも楽しかったと言ってました！

I was worried about the cloudy weather, but luckily, during our first entry into the water, we were able to see a pod of about five dolphins. Some people even had dolphins come very close to them. The instructor mentioned that it was truly a lucky day. Since there were participants who hadn’t seen dolphins a few days prior, I believe the chance of seeing them and how many you see is completely based on luck.

Since it was early in the morning, some people were sleeping during the explanation on the bus, but I think it’s better to stay awake as they discuss safety on the water and what’s necessary to see the dolphins. Thanks to that, I was able to enjoy the experience with peace of mind.

The snorkeling after dolphin watching was also fun, as we got to see turtles and fish. The visibility was somewhat low, possibly due to the weather, but it was very moving.

Since swimming requires stamina, I got tired while taking a break with my companion, and it was a bit disappointing that the goggles and fins were put away early. Since it’s something you put in your mouth, I thought borrowing them again might mean using ones that others had just used, so we rested on the boat instead, which might have helped conserve our energy. After everyone got out of the water, almost everyone was exhausted and sleeping on the bus.

The hamburger wasn’t particularly delicious, but I think they did a good job providing snacks and drinks that could be prepared on the boat. The staff were very cheerful and made it the most enjoyable activity of my stay in Hawaii. Their attitude towards caring for the ocean and its creatures, as well as their effort to entertain the guests, was wonderful. I absolutely recommend it. There were many repeat visitors, and I also thought I would definitely want to repeat this experience if I come back to Hawaii.

You’ll definitely want photos, so it might be good to bring cash for that. I paid for the fee while I was at the office to pick up my souvenir. On chilly days, they recommend renting wetsuits, so it might be wise to bring cash for that as well.

曇り空で心配でしたが、運良く一回目の入水で5匹程のイルカの群れを見ることができました。間近までイルカが来ている方もいました。インストラクターも本当にラッキーな日だと言っていました。数日前に見れなかった方も参加していたので、実際に見れるか・どれくらい見れるかは完全に運だと思います。
朝早いのでバス内での説明の時に寝ている人もいましたが、海上での安全とイルカを見るために必要なことを話しているのでしっかり起きていた方がいいと思います。おかげで安心して体験できました。
イルカ鑑賞後のシュノーケリングでもカメや魚を見れて楽しかったです。天気のせいかやや透明度は低かったですが、とても感動的でした。
泳ぐのに体力が必要なので疲れてしまった連れと休憩に上がっていたら、ゴーグルとフィンを早々と片付けられてしまったのは唯一残念でした。口にくわえるものなのでもう一度借りても他の人が使ったばかりのものかも…と思い、そのまま船上で休憩しましたが、かえって体力温存にはなったかもしれません。みんな海から上がった後はくたびれていて、バス内でもほぼ全員寝ていました。
ハンバーガーは特に美味しくはありませんでしたが、船上で準備できるものとしてはスナックや飲み物など含めて十分頑張られていると思います。
スタッフの皆さんがとても陽気に盛り上げてくれて、ハワイ滞在の中で一番楽しいアクティビティになりました。海と海の生き物を大切にする姿勢、お客さんを楽しませようという姿勢が素晴らしかったです。絶対におススメです。リピーターも多く、私もまたハワイに来たら是非リピートしたいと思いました。
写真も絶対に欲しくなりますので、その分の現金は持っていっていいかも。私は記念品をもらいにオフィスに行くついでに料金を支払いました。
肌寒い天気の日はウェットスーツのレンタルを勧められるので、その分の現金も持って行った方がよいかもしれません。

I chose a plan that included meals. It was a buffet, but there weren't many options, and the dining area felt like it was under a tent on the rooftop. During the meal, there were performances of hula and Hawaiian songs, but it wasn't a relaxing atmosphere to eat in. The show focused on hula. The scenes featuring famous American artists were impersonations, but I enjoyed them enough. Next time, I think I would prefer to just watch the show.

食事付きのプランにしました。
ブッフェでしたが、種類があまりなく食事の場所も屋上にテントが張ってある下で食べる感じでした。
食事中はフラやハワイアンソングの披露もありましたが、落ち着いて食べる雰囲気ではなかったです。
ショーはフラ中心でした。
アメリカの有名アーティストのシーンはモノマネですが十分楽しめました。
次回もショーのみ見たいと思います。

The guide was really great at getting everyone excited, and it was so much fun from start to finish! We were able to see a lot of sea turtles and also saw many fish while snorkeling! We took plenty of photos, creating wonderful memories—just the best!!

We could also use the SUP and canoe, so we never got bored during our free time! The lunch, including Leonard's donuts, was fantastic! I definitely want to use this service again!!! Thank you so much!☆

ガイドさんもすごく盛り上げ上手でスタートから
終わりまでとっても楽しかった！＾＾
ウミガメもたくさん見ることができ、シュノーケルでも沢山の魚を見ることができました！
たくさん写真も撮ってもらうことができ、
素敵な思い出を残せて最高！！☆

SUPやカヌーも利用でき、自由時間も退屈することはありませんでした！
お昼ご飯、レナーズのドーナツも最高でした！
また利用したいと思います！！！＾＾
ありがとうございました！☆

I was looking forward to Michael and reserved a VIP seat, but he didn't perform. I wonder if the actor playing Presley filled in for him, as it seemed like he had a tough time juggling both roles. I was really disappointed since I was there for Michael.
The dancing and singing by Presley and the other actors were wonderful. The performance that involved moving around the audience was also enjoyable.
The Western audience was lively and helped create a great atmosphere, but since there were many Japanese people, it might have felt flat without them.
The food portions were sufficient, but I wouldn't expect too much in terms of taste. It's not bad, but it's not great either.

マイケルを楽しみにVIP席を取りましたが、出演なしでした。プレスリー役がその穴埋めをしていたのか、プレスリーではない役とプレスリー役と兼任で大変そうだったかな。マイケル目当てだったのでとてもがっかりしてしまいました。
プレスリーやその他のアクターのダンスや歌は素晴らしかったです。客席を回ってくれる演出も楽しかったです。
欧米の方がノリがよくて盛り上げてくれていましたが、日本人が多いので彼らがいなかったら盛り上がらなくてしらけてしまったかもしれません。
料理は量は十分ですが味はあまり期待しない方がいいです。まずいという程ではありません。

At Angel's Sea, you can really dive into the water, so it's a good idea to wear your swimsuit under your clothes. It's a very satisfying tour. I would like to participate again.

天使の海では結構がっつり海に入るので、水着を服の下に着ていくなどすると良いです。とても満足度の高いツアー。また参加したいと思います。

I used the service on September 18, 2019. The flight was delayed by over 30 minutes, and it took about another hour to complete the procedures before leaving the airport, but I wasn't informed of any issues and was guided promptly. The staff member was Japanese and seemed busy handling the reservations of the incoming guests. The driver spoke English. When I was asked where I was going, I replied, "Are you going to Ala Moana? Then get on this way—your hotel is XX!" They were very efficient.

We arrived at Ala Moana Center quickly, and the Roberts Hawaii lounge was very nice, with pleasant service in both Japanese and English. There was a large rabbit stuffed toy that was adorable. Here, I received an eco bag, which was very helpful since eco bags are essential in Hawaii! I planned to request the 3 PM bus for check-in at the hotel, but I was told it was full from the previous guests, so I took the 4 PM bus instead.

I was able to enjoy a meal and shopping, making good use of my time from the first day, which I was very satisfied with! I couldn't take pictures because there were too many people on the shuttle bus, but it seems the back seats accommodate five people, while the other seats can fit about eight, so it fills up quickly! I definitely recommend it! ✨

2019/09/18に利用。飛行機が30分以上遅れているうえに空港を出るまでにさらに1時間くらい手続きにかかりましたが何も言われず、すぐに案内してくれましたスタッフの方は日本人で次々にくる予約の人たちの対応に忙しくて手が回らないような感じ、ドライバーさんは英語でした。どこなホテルか聞かれ「アラモアナに行く？じゃあこっち乗って〜、ホテルは〇〇ね！」とテキパキしていました。
アラモアナセンターはすぐに着きロバーツハワイのラウンジはとっても綺麗で日本語、英語共に感じのいい接客、大きなウサギの人形が可愛かったです。
こちらではエコバックをもらえました。ハワイはエコバック必需品なのでとても助かりました！15時にホテルがチェックインなので3時のバスをお願いしようとしたら前の人でもぉないといわれ16時のバスに。
ご飯を食べたり買い物を楽しめたので初日から時間を有効に使え満足です！写真はたくさん人が乗ってたので載せられませんでしたがシャトルバスは後ろの席が5人、後は2人の席が8ぐらいなのですぐにいっぱいになるみたいです！是非オススメします✨

My clients said they saw about 60 bottlenose dolphins. They said it was the most incredible experience!

We all participated in a wedding in Hawaii with both families. There were about 10 of us in total, and everyone was extremely satisfied with the experience!

We were thrilled to see sea turtles and were amazed by the mysterious scenery of the sandbar. The snorkeling allowed us to see plenty of fish, creating wonderful memories. Although I couldn't eat much, I definitely want to participate again!

ハワイでウェディングした時に両家みんなで参加しました。
総勢10名くらいで、全員大満足な内容でした！

ウミガメも見えて大はしゃぎし、サンドバーの不思議な光景に圧巻。
シュノーケリングも十分魚たちが見えてとてもいい思い出です。
食事はそんなに食べられなかったけど、また参加したいなと思います！

I played beach volleyball at Angel's Beach.
I had a great interaction with foreign visitors.
I was also able to see sea turtles.

天使の海でビーチ・バレーをしました。
外国人の人たちと楽しい触れ合いができました。
またウミガメも見る事ができました。

It seems that this course is good for my wife. It's beautiful, and the restroom alleviates her worries every year. This time, we had a very poor score, and it's starting to become a consistent score. My wife's lessons twice a week have surely been going on for five years now. While we are satisfied with the enjoyable and beautiful course, anxiety is growing. Since there are houses nearby and I'm uncertain about my direction, I decided to tee off from the fifth hole this year, but overall, I'm satisfied.

やはり家内にとっては　このコースが良いみたいです　綺麗ですし　トイレが毎年不安を消してくれるそうです　今回は非常にまずいスコアで　そろそろ似通ったスコアになってきました　週二の家内のレッスンは　きっと早５年
楽しく　綺麗なコースでは満足ですが　不安が募ってきました
民家が隣だったり　自分の方向性が不安なため　今年からテーショットは５番にしましたが　まあ　満足です

I went around with my beginner daughter and my family of three. It seemed to be quite challenging for her, but we were blessed with good weather and had a great time together as a family.

ビギナーの娘と三人で回りました　やはり手古摺っており大変なようでしたが　良い天気に恵まれ　家族三人で十分楽しめました

At first, I was anxious because I had no experience, but thanks to the instructor Mieko, who explained everything carefully, I was able to enjoy it. After landing on the island, I was able to take photos and she talked about the environment and plants of Hawaii. For lunch, I chose pizza, and it was very delicious.

最初は未経験ということもあり不安でしたが、インストラクターのみえこさんに丁寧に説明してもらったおかげで楽しめました。島に上陸した後も写真を撮ってもらったり、ハワイの環境や植物などの話をしてくれました。昼食はピザ選びましたが、とっても美味しかったです。

As soon as I got off the airport, someone in a yellow outfit came to greet me, so I recognized them right away.

I was grateful that the departure time was early, and I could head straight to the hotel.

空港を降りるとすぐに黄色い洋服の方が迎えにきてくれたので、
すぐにわかりました。

出発時間も早く、すぐにホテルへ直行できたのでありがたかったです。

First time parasailing and it was one of the most frightening yet exciting things I've ever done!

Our captains were very friendly, and definitely knew what they were doing. My next trip to Hawaii I would definitely do it again!

Our adventure parasailing was amazing! Our 2 captains made us feel safe and comfortable, considering the fact that everyone in my family is afraid of heights!

Has one of the best views of one most of Waikiki as well! Definitely 10/10 recommend!

We were jostled on a shuttle bus from Oahu to the North Shore! The shuttle was filled with members who would zipline with us, and we were the only Japanese people. After arriving, we weighed ourselves and got equipped, and then off we went!

We took a buggy to the zipline location, which was a lot of fun (laughs). The staff were all full of humor and had wonderful smiles. Due to my weight, I got stuck halfway on the zipline, and while I was panicking about what to do, they swiftly appeared to help me. I was out of breath since I stopped at one-third of the way, but it was really cool, like a ninja! A must-see!! (laughs)

There was also a female staff member who helped me. Working women are wonderful!

The vast nature stretched as far as the eye could see, with the ocean in view and the sound of gentle waves in the distance. I was able to spend a lovely half-day.

オアフ島から送迎バスで揺られてノースショアへ！
送迎バスには一緒にジップラインをするメンバーが乗っていて日本人は私たちだけでした。
到着後体重を図り装備をしていざ！
ジップラインの場所まではバギーに乗っていくのですが、これがまた楽しい（笑）
スタッフはユーモアたっぷりな方たちばかりで笑顔が素敵です。
体重のせいかジップラインの途中で止まってしまい、どうしようと焦っていたところ、さっそうと現れ助けてくれました。
１／３の場所で止まってしまったため、さすがに息を切らしていましたが、さ忍者みたいでかっこよかったです！必見です！！（笑）

スタッフに女性の方もいたのですが、その方にも助けていただきました。
働く女性は素敵です！

見渡す限り広大な自然で、海も見え、遠くからさざ波が聞こえてきます。
素敵な半日を過ごすことができました。