Reviewed by: なっちゃん
I booked the highest one at 150m! Since I made a reservation for the early morning, there were only two other groups participating, so there was no waiting time while flying, which was stress-free. And when I thought it might be scary, it actually felt great, and the view was amazing. I felt a sense of superiority looking at the streets of Hawaii from the sky while basking in the morning sun (laughs). You have to wake up early, but I highly recommend the early morning slot!
一番高い150mを予約しました!
朝イチの予約にしていたので
一緒に参加したのも二組だけで
飛んでる間の待ち時間がなくストレスがなかったです♫
そして怖いかなと思ったら気持ちよくて
景色も最高で朝日を浴びながら
空から眺めるハワイの街に優越感を感じました(笑)
早起きしないとですが朝イチがオススメです♫
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル<送迎設定保存用> |
| Attended as: | Couples |
| Posted on: | 2019/03/31 |
| Activity Date: | 2019/03/04 |
Reviewed by: ハワイアン
In Hawaii, I went on a tour with a major tour company, but the optional tours were fully booked, so I made a reservation through this site myself. I felt a bit anxious participating in a tour without any other Japanese people, but both the driver and the local staff were kind and explained everything in English, so it all worked out. At first, I was a bit nervous about the zip line, but once I got used to it, it was fine. The speed and the views while doing it were amazing.
大手ツアーで行ったハワイで、ツアー会社のオプショナルツアーでは満席で予約取れず、自分でこのサイトを通じて予約しました。
日本人のいないツアーで不安を感じながらも妻と参加しました。でもドライバーさんも、現地スタッフも優しく英語で丁寧に説明してくれたので、何とかなっちゃいました。
ジップライン自体は最初だけ少しビビりましたが、慣れたら大丈夫でした。やってる時のスピードや景色は最高です。
| Rating: | |
|---|---|
| Packages: | 送迎付き |
| Attended as: | Couples |
| Posted on: | 2019/03/31 |
| Activity Date: | 2019/03/28 |
Reviewed by: ヨッシー
We participated in this tour at the request of my son, who loves dinosaur movies. The weather was great, and our whole family was overwhelmed by the scale of Hawaii's natural beauty (laughs). It was advertised as an English tour, but perhaps because there were many Japanese guests, the guide worked hard to explain everything in Japanese. I think it was very good for the kids.
The movie location tour was great, as we could see the actual filming site on the day. The jungle exploration involved bouncing along rough roads in a jeep bus. To be honest, I dozed off a bit during the final tour due to fatigue, but overall, it was a highly satisfying tour. We were able to feel the depth of Hawaii beyond just the ocean!
恐竜映画好きの息子のリクエストでこのツアーに参加。
天気も良くてハワイの大自然のスケールに家族一同圧倒されました(笑)
英語ツアーと書かれていましたが、日本人客が多かったためか、ガイドさんは日本語で一生懸命説明してくれました。子供たちにはとても良かったと思います。
映画ロケ地巡りはまさに当日撮影している現場も見ることができて良かった。
ジャングル探検は悪路をジープバスで揺れながら突き進む。最後の園内ツアーは正直それまでの疲労で少し眠ってしまいましたが、それでも満足度の高いツアーでした。
海だけでないハワイの奥深さを感じられました~
| Rating: | |
|---|---|
| Packages: | 映画ロケ地巡り+ジャングル探検ツアー |
| Attended as: | Families |
| Posted on: | 2019/03/30 |
| Activity Date: | 2019/03/28 |
Reviewed by: チョコ
It was stable as we ascended, and there was no fear at all. My 70-year-old parents also experienced it and loved it. I think the middle height is sufficient. In the latter half, it can be a bit dizzying, so taking motion sickness medication beforehand would help you enjoy it throughout!
安定した状態で上空に上がり、怖さもなかった。70歳の両親も体験して良かったと大好評。真ん中の高さで十分だと思う。後半は、少し酔うので酔い止めを飲んでおくと終始楽しめると思う!
| Rating: | |
|---|---|
| Packages: | 高さ120メートル<送迎設定保存用> |
| Attended as: | Families |
| Posted on: | 2019/03/29 |
| Activity Date: | 2019/03/22 |
Reviewed by: ぽんちゃん
I participated in a tour that started at 10 AM with a Japanese-speaking guide. The guide spoke somewhat difficult-to-understand Japanese, possibly because they were of Japanese descent, but their witty and lively talk made it really enjoyable. I was able to see the submarine submerging into the ocean and then emerging from it, so I captured some great videos. We encountered turtles twice underwater, but they moved away quickly, so I couldn't get them on camera. It might be better to keep filming continuously. The kids were also very satisfied with the experience of riding a submarine, which they can't do in Japan.
日本語ガイドのある10時からのツアーに参加しました。ガイドさんは日系人なのか、やや聴き取りづらい日本語でしたが、ウィットに富んだ軽快なトークで凄く楽しめました。潜水艦が海中に沈むところや海中から現れるところも見れたのでバッチリ動画に収めました。海中ではカメに2回遭遇しましたが、あっという間に移動していきカメラには撮れませんでした。動画で撮影し続けた方が良いかもしれません。日本では体験出来ない潜水艦乗船に子供達も大満足でした。
| Rating: | |
|---|---|
| Packages: | プレミアム・サブマリン<定員64名>(2018年12月31日まで) |
| Attended as: | Families with Young Children |
| Posted on: | 2019/03/29 |
| Activity Date: | 2019/03/24 |
Reviewed by: Mao
Good trip and having funs, beautiful views and the water was so clear that you can see the bottom
| Rating: | |
|---|---|
| Packages: | Fishing Tour |
| Attended as: | Families with Young Children |
| Posted on: | 2019/03/29 |
| Activity Date: | 2019/03/26 |
Reviewed by: ひっかりん
I participated in early March. There were Japanese staff members. My elderly mother (72 years old) was able to experience it without any difficulties. It was cold since it was March. The water reaches up to my chest (because I am short). The shower did not have hot water. They take photos for you, and you can buy one for $40. After finishing, there was plenty of time until the bus departure, so we were able to relax. It was also nice that we could stop for sightseeing at one place on the way back.
3月初旬に参加しました。日本人スタッフさんがいました。年配の母(72歳)も不自由なく体験出来ました。3月ってこともあり寒かったです。胸の辺りまでつかります(背が低いので)。シャワーのお湯が出ず。写真撮ってくれます、買うのは1枚40ドル。終わってからも帰りのバスの時間までたっぷりあるのでゆっくり出来ました。帰り道に下車観光一ヶ所出来たのも良かったです。
| Rating: | |
|---|---|
| Packages: | 水中でイルカと遊ぶ!ドルフィン・エンカウンター(~2020年3月31日) |
| Attended as: | Families |
| Posted on: | 2019/03/28 |
| Activity Date: | 2019/03/07 |
Reviewed by: みーまま
We participated in parasailing as a family. It was great that transportation was included, so we could join right from the hotel in our swimsuits. The captains were very cheerful and accommodating, which was nice. We were lucky enough to see a whale, and we were very satisfied! ^_^
家族でパラセーリングに参加しました。送迎も付いているのでホテルから水着のままでも参加出来てとても良かったです。キャプテン達もとても陽気で気軽に対応してくれるし良かったです。運良くクジラも見れて大満足でした^_^
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル<送迎設定保存用> |
| Attended as: | Families |
| Posted on: | 2019/03/28 |
| Activity Date: | 2019/03/25 |
Reviewed by: PMR
Crew were friendly and fun and the catamaran was very good and comfortable.
The snorkel site was not very good though. Visibility was very murky and the few Turtles we saw were grey blobs in the distance. Poor assortment of fish to see compared to other locations we have been to.
Would book again, but only for the sailing tours, not the snorkelling.
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Couples |
| Posted on: | 2019/03/27 |
| Activity Date: | 2019/03/18 |
Reviewed by: あみちゃん
I participated with my grandchildren (5 years old and 3 years old). It was fun. Seeing the happy faces of my grandchildren makes the high cost seem reasonable. If it were a little cheaper, I wouldn't have any complaints.
孫連れ(5歳、3歳)での参加でした。楽しかったです。孫のうれしそうな顔をみると、高い費用も安く思えてきます。もう少し安かったら文句なしですね。
アロハ、レビューとVELTRAを通じてアトランティスサブマリンツアーをご予約いただきありがとうございます。サブマリンでのダイビングを楽しんでいただけたと聞いて嬉しいです。フィードバックを感謝し、またお会いできることを願っています。マハロ!
Aloha, thank you for your review and for booking an Atlantis Submarine tour through VELTRA. We are happy to hear you enjoyed your dive aboard the Submarine. We appreciate your feedback and hope you can join us again soon. Mahalo!
| Rating: | |
|---|---|
| Packages: | プレミアム・サブマリン<定員64名>(2018年12月31日まで) |
| Attended as: | Families with Young Children |
| Posted on: | 2019/03/27 |
| Activity Date: | 2018/05/01 |
Reviewed by: あみちゃん
I visited with my grandchildren (5 and 3 years old), and we had a wonderful time. In particular, the commemorative photo we took with the dolphins as a family will be a lifelong memory. Next time, when my grandchildren are a bit older, I would like to participate in a plan where we can swim together.
孫連れ(5歳、3歳)でしたが、楽しい時間でした。特に、家族皆で撮ったイルカとの記念写真は一生の思い出になります。次は、孫がもう少し大きくなったら、一緒に泳げるプランに参加したいと思ってます。
| Rating: | |
|---|---|
| Packages: | 濡れずにイルカと触れ合える!ドルフィン・アロハ(2020年9月30日まで) |
| Attended as: | Families with Young Children |
| Posted on: | 2019/03/27 |
| Activity Date: | 2018/04/30 |
Reviewed by: ニーノ
Since I was staying at the Hilton Hawaiian Village, the meeting place was very easy to find and convenient. From the boat that took us to the submarine, we had a great view of Waikiki Beach and took memorable photos with Diamond Head in the background! We even got to see sea turtles!
Before long, we arrived at the submarine. The transfer was safe and secure. The underwater visibility was clear without any murkiness. While we couldn't see fish as large as those in the brochure right in front of us, we did see many small fish swimming around.
Around the sunken airplane and ship on the ocean floor, we spotted a lot of fish! We were able to enjoy watching the ocean floor for longer than expected, which was fun for both kids and adults. There are headphones for a Japanese guide, but you can have a great time even without listening to it.
ヒルトンハワイアンビレッジに泊まっていたので、集合場所はとてもわかりやすく、便利でした。
潜水艦まで移動する船からは、ワイキキのビーチを一望でき、ダイアモンドヘッドをバックに記念撮影!海ガメにも会えました!
程なく潜水艦まで到着。移動も安全安心です。
海中は濁りもなく、よく見えました。パンフレットほどの大きさ、目の前に、とはなかなかなりませんが、小さな魚たちが泳ぐ姿が多く見られました。
海底に沈む飛行機や船の周りでは、多くの魚たちを見られます!
予想以上に長い時間、ゆっくり海底を見られて、子どもも大人も楽しめました。
日本語ガイドのヘッドホンがありますが、特にそれを聞かなくても十分楽しめます。
アロハ、レビューとVELTRAを通じてアトランティスサブマリンツアーをご予約いただきありがとうございます。
潜水艦でのダイビングを楽しんでいただけたと聞いて嬉しいです。
ご意見をいただき感謝し、またお会いできることを願っています。マハロ!
Aloha, thank you for your review and for booking an Atlantis Submarine tour through VELTRA.
We are happy to hear you enjoyed your dive aboard the Submarine.
We appreciate your feedback and hope you can join us again soon. Mahalo!
| Rating: | |
|---|---|
| Packages: | 【期間限定ファミリー割引】基本プラン<定員48名> |
| Attended as: | Families |
| Posted on: | 2019/03/26 |
| Activity Date: | 2019/03/22 |
Reviewed by: Arizona Mimi
The captain and tour guide were very friendly and informative. The view from the water was awesome. We saw a few fish and a turtle, which was great and unexpected. Just a very nice time out on the water.
| Rating: | |
|---|---|
| Packages: | Now Available! Daytime Cruise (25% Capacity) |
| Attended as: | Families |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/20 |
Reviewed by: Nicole
One of the highlights of my trip. Definitely do it. The guides are friendly and fun
| Rating: | |
|---|---|
| Packages: | Deluxe Flight - 800ft Line (8 min) Early Bird Special |
| Attended as: | Solo Travelers |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/17 |
Reviewed by: あっきー
The shuttle service and parasailing were both extremely satisfying! The staff were kind, fun, and provided great instruction, allowing me to experience parasailing with peace of mind! I highly recommend it.
送迎、パラセイリングどちらも大満足でした!
スタッフの方も優しく、楽しく、指導してくれて安心してパラセイリングを体験することができました!
本当にオススメです。
| Rating: | |
|---|---|
| Packages: | 高さ110メートル※送迎設定保存用 |
| Attended as: | Couples |
| Posted on: | 2019/03/25 |
| Activity Date: | 2018/04/30 |
Reviewed by: jiji
I participated with my parents, wife, and younger brother, a total of five people! The weather was perfect for parasailing with few clouds, and the view was amazing, even being able to see Diamond Head in the distance! My wife and brother, who were with me, said they were scared of heights, so we went up to 120 meters, but they mentioned it looked like it would feel great even higher. My parents seemed to be very satisfied and were excited despite their age. I have experience with skydiving, but if you want to enjoy the view slowly from the sky, I highly recommend it!
両親と妻、弟の5人で参加しました!天気は雲も少なく最高のパラセーリング日和で遠くのダイヤモンドヘッドも見えるくらい素晴らしい景色でした!
一緒に乗った妻と弟は高いとこが怖いと言うことで120㍍でしたがもっと高くても気持ち良さそうと言っていました。両親も年がいなくはしゃいでとても満足してたみたいです。スカイダイビング経験者ですが、ゆっくり空からの景色を見たいならおすすめです❗
| Rating: | |
|---|---|
| Packages: | 高さ120メートル<送迎設定保存用> |
| Attended as: | Families |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/20 |
Reviewed by: ヤマグチ
Mr. Yano, who came to pick us up!
He made it so much fun and lifted our spirits with all sorts of conversations.
About the boat, and off we go!
As we moved further away from Waikiki, I felt a mix of excitement and nervousness.
With our gear on, we were ready!
At first, I was scared, but as we went higher, my excitement reached its peak!!!
The view from above was breathtaking!
Thank you for the wonderful experience for my 68-year-old mother and my three children.
The ice cream recommended by Mr. Yano was incredibly delicious!
I want to go again with lots of flowers in my hair!
お迎えに、来てくれたヤノさん!
とっても楽しく気分を盛り上げてくれて色んな話をしてしてくれました
ボートについて、さあ出発!
どんどん離れていくワイキキを見ながらどんどん沖へ行き、緊張と楽しみでドキドキ。
装具をつけていざ!
初めは怖かったけど、どんどん高くなるにつれてテンションMAX!!!!!
上から見る景色は絶景でしたーーーー!
68歳の母も、3人の子供たちにもステキな体験をありがとう
ヤノさんオススメのアイスクリーム、めちゃくちゃ美味しかったよ〜。
頭にいっぱい花つけてまた行きたいです
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル<送迎設定保存用> |
| Attended as: | Families |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/21 |
Reviewed by: ごんし&みそ
I participated in a private lesson with my 12-year-old son. Thanks to the lesson being conducted in Japanese, my son was able to enjoy surfing with confidence. The staff were also very kind and taught us with great effort, so even though it was our first time, both my son and I were able to ride the waves multiple times. I never thought surfing could be this fun! It was so enjoyable that I want to do it again. Next time, I plan to invite my wife and daughter as well! Thank you to all the staff!
プライベートレッスンに12歳の息子と参加しました。日本語でレッスンしてくれたお陰で、息子も安心してサーフィンを楽しめたようです。また。スタッフの皆さんもとても親切で一生懸命教えてくれましたので、息子も私も初めてだったのに何度も波に乗ることができ、サーフィンがこんなに楽しいとは思いませんでした!楽しくてまたやりたいです。今度は、妻と娘も誘ってまたやりたいと思います!スタッフの皆さん、ありがとうございました!
| Rating: | |
|---|---|
| Packages: | プライベートレッスン(5歳以上) |
| Attended as: | Families |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/23 |
Reviewed by: Jintaro
The tour guide was friendly, and it was easy to participate. The weather was nice, and I was able to enjoy a beautiful aerial walk over Waikiki Beach. You can truly savor the peaceful and stunning scenery.
Since you're at it, I recommend going for the 150m option!
ツアーの方も気さくで気楽に参加できました。
天気も良く、とてもきれいなワイキキビーチを空中散歩できました。
本当に静かできれいな景色を堪能できます。
せっかくなので150mをおすすめします!
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル<送迎設定保存用> |
| Attended as: | Couples |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/20 |
Reviewed by: Jennie
Fun experience through 6-7 ziplines with good guides, felt very safe. Guides played music while waiting for the others in our group to make it across all the lines. Would definitely recommend for anyone looking for something fun to do!
| Rating: | |
|---|---|
| Packages: | 6-Line Zipline Adventure |
| Attended as: | Friends |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/16 |
Reviewed by: Kkb
We had a great time. Our guides were wonderful. The turtles are amazing I highly recommend this tour
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Couples |
| Posted on: | 2019/03/22 |
| Activity Date: | 2019/03/19 |
Reviewed by: ハワイ初心者
The explanation of the meeting point was vague, and I spent 30 minutes searching before arriving at the ticket sales location for the Atlantis tour. When I confirmed the meeting point, I was pointed to the beach and told to gather there 15 minutes prior. After waiting for a long time, I started to feel suspicious five minutes before departure and checked with another staff member, who informed me that check-in was already happening for the boat that had arrived. I ran and barely made it on time, but if I hadn't realized, I would have missed the boat. I feel frustrated with the unkindness of the female staff member I initially spoke to.
The tour itself was very good, so it's really disappointing that the guidance for the meeting point was so unhelpful. I cannot recommend this to those who do not know the name and location of the hotel tower and cannot speak English, as they are likely to miss the boat.
集合場所の説明が曖昧で30分も探してアトランティスツアーのチケット販売所に到着。集合場所を確認するとビーチを指差しここに15分前に集合とのこと。ずっと待って5分前に怪しいと思い別のスタッフに確認すると既に到着していた船でチェックインとのこと。走ってぎりぎり間に合ったが、気づいていなければ乗り遅れていました。最初に確認した女性のスタッフの不親切には憤りを感じます。
ツアーそのものはとても良かったので、集合場所の案内が不親切なのがとても残念です。
現地のホテルのタワー名と場所が分からず英語もできない方は、乗り遅れる可能性が高いのでお勧めできません。
アロハ、私たちとレビューを共有していただきありがとうございます。あなたの体験が期待以下であったことを知り、とても残念に思います。貴重なフィードバックを感謝し、チームと共有いたします。マハロ!
Aloha, thank you for taking time to share your review with us. We are very disappointed to learn that your experience was less than exceptional. We appreciate your valuable feedback and will share it with our team. Mahalo!
| Rating: | |
|---|---|
| Packages: | 窓が大きいプレミアムプラン<定員64名/2019年3月31日までのご参加> |
| Attended as: | Families |
| Posted on: | 2019/03/22 |
| Activity Date: | 2019/03/19 |
Reviewed by: Veronica
We did the three combo activity and it as absolutely full of fun! Overall it was a great day out in the sun and beach. Staff was friendly and helpful. I do wish the time at Hanauma bay was longer and had options of later pick up, it was beautiful and breathtaking. Wish I could of stood longer. Bring snacks and drinks highly recommend.
Mahalo for your review! Come see us again soon!
| Rating: | |
|---|---|
| Packages: | Parasailing + Tandem Jet Ski + Hanauma Bay Snorkeling |
| Attended as: | Couples |
| Posted on: | 2019/03/22 |
| Activity Date: | 2019/03/20 |
Reviewed by: saburina
The dolphins were very smart and adorable, and I was satisfied with the fun interaction. My nephew, who participated with me, was also thrilled. The water in the lagoon was murkier than I had imagined.
During the wait, the reception area was very cold due to the strong wind, so we moved and sat on a chair by the pool, but we were soon asked to leave by a hotel employee since it was for hotel guests only, which is understandable.
After the interaction, the price for the photos we had taken was high... so I deducted one star for that.
イルカさんがとてもお利口さんで可愛らしく、楽しく触れ合えて満足です
一緒に参加した甥っ子も大喜びでした
ラグーン内の水は想像より濁ってました
待ち時間、受付場所は風が強くとても寒かったので移動し、プールサイドのチェアに腰掛けましたが、すぐにホテル従業員に退去するように注意されました(:_;)※宿泊客専用なので仕方ないですね
触れ合い後、撮影してもらった写真の値段が高くて…
その分☆1つマイナスとさせてもらいました
Aloha Saburina! Thank you for joining us at Dolphin Quest. We hope your encounter was one to remember, as you learned about and interacted with our dolphins. We offer various photo packages to choose from after your program for guests who would like a souvenir of their experience. We hope to see you again for another dolphin encounter with better weather conditions.
Mahalo!
Dolphin Quest Oahu
Aloha Saburina! Thank you for joining us at Dolphin Quest. We hope your encounter was one to remember, as you learned about and interacted with our dolphins. We offer various photo packages to choose from after your program for guests who would like a souvenir of their experience. We hope to see you again for another dolphin encounter with better weather conditions.
Mahalo!
Dolphin Quest Oahu
| Rating: | |
|---|---|
| Packages: | イルカと泳ぐ!ドルフィン・エンカウンター |
| Attended as: | Families |
| Posted on: | 2019/03/21 |
| Activity Date: | 2019/03/11 |
Reviewed by: Mike
You never get tired of seeing sandbar and Galapagos sharks in their natural environment. Third time out with OneOcean and second with safety diver Kayleigh. We even were treated to surfacing humpbacks on the way out! Look forward to my fourth dive!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Solo Travelers |
| Posted on: | 2019/03/21 |
| Activity Date: | 2019/02/19 |
Reviewed by: soru
The staff at the reception was Japanese, and I was able to smoothly enter the lesson after just handing over the voucher. My valuables were properly stored in the drawer at the counter. The instructor could speak a little Japanese, which was helpful.
After a brief explanation, the lesson began. When the waves came, they gave me instructions on when to stand up. I was able to surf while enjoying the view of Waikiki.
Afterward, when I used the shower near the counter, I was also lent a towel.
Thank you, March. I had a great time in the lesson.
受付のスタッフの方が日本人の方でバウチャーを渡しただけですんなりとレッスンに入れました。貴重品もきちんとカウンターの引き出しに保管してもらえました。教えて頂いた方も片言の日本語が出来たので助かりました。
簡単な説明があり、レッスンが始まります。
波が来るとタイミングをみて、立ってと支持をくれます。
ボードに立って、ワイキキの景色を楽しみながらサーフィンが出来ました。
終わった後カウンターそばのシャワーを使った際、タオルも貸して頂けました。
マーチありがとう。レッスン楽しかったです。
| Rating: | |
|---|---|
| Packages: | サーフィン【プライベートレッスン 】 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/03/21 |
| Activity Date: | 2019/03/17 |
Reviewed by: みかん
It was my first time paragliding in my life! I chose the lowest option at 90 meters, but I enjoyed it enough! We paid a $10 tip for two people.
人生で初めてのパラセイリングでした!
一番低い90メートルを選びましたが十分楽しめました!チップは2人で10ドル支払いました。
| Rating: | |
|---|---|
| Packages: | 高さ90メートル |
| Attended as: | Friends |
| Posted on: | 2019/03/21 |
| Activity Date: | 2019/03/13 |
Reviewed by: いちご
I wanted to participate in a tour where I could experience things that can't be done in Japan, so I joined a zipline tour. Since it included pick-up service, I waited before the meeting time, but even when the time came, no one showed up. It said, "If the pick-up doesn't arrive after waiting for 5 minutes, do not leave the location and contact the tour company..." so I made a call (there was no Japanese-speaking staff). The meeting place was the hotel tour lobby, and it seemed to be delayed because there were many other tour participants and the pick-up was from several hotels.
There was no Japanese guide at Keana Farm, so all the explanations were in English, but the tour guide explained things clearly in simple English multiple times. Since the meeting was early in the morning and we returned to Waikiki after 2 PM, it's better to have breakfast beforehand. At Keana Farm, you can buy juice and snacks, but there wasn't a place to have lunch.
You can also enjoy the scenery of the North Shore, and since you can experience the largest zipline in Oahu, I recommend it.
短い期間の中で、日本ではできない体験ができるツアーに参加したいと思い、ジップラインツアーに参加しました。送迎付きだったので、集合時間前から待っていましたが、時間になっても来なくて「5分待っても迎えが来ない時はその場所から離れず、ツアー会社に連絡…」とあったので電話をしました(日本語スタッフはなし) 集合場所がホテルのツアーロビーで、他のツアー参加者がごった返していて、いくつかのホテルを回ってからのピックアップだったのでおそかったようです。
ケアナファーム にも日本語ガイドはいないので説明は全て英語でしたが、ツアーガイドも分かりやすく、簡単な英語で何度も説明してくれました。
朝早い集合でワイキキに戻ってくるのが2時過ぎるので、朝食は取っていった方がいいです。ケアナファーム ではジュースやスナックを買うことができますが、ランチを食べるようなところは無かったです。
ノースショアの景色も堪能できて、ジップラインもオアフ島最大のジップラインも楽しめるのでオススメします。
| Rating: | |
|---|---|
| Packages: | 送迎付き |
| Attended as: | Families |
| Posted on: | 2019/03/21 |
| Activity Date: | 2019/03/18 |
Reviewed by: みい。
I was told that there was no reservation. I'm not sure if it was a mistake by Veltra or Polo Club, but although I was able to go horseback riding somehow, the attitude of the Polo Club was consistently poor, and I felt terrible even though I did nothing wrong. The phone support from Veltra was only in English, so I couldn't contact them right away. That was disappointing as well. Since I was really looking forward to the activity, I felt very let down.
予約が入っていないと言われました。ベルトラのミスなのかポロクラブのミスなのか分かりませんが、何とか乗馬は出来たものの終始ポロクラブの対応(態度)が悪く、こちらは何も悪くないのに最悪の気分でした。ベルトラの電話対応は英語のみで直ぐに連絡することができませんでした。その面でも残念。楽しみにしていたアクティビティだけあって、とても残念な思いをしました。
Thank you very much for your patronage.
However, I can imagine how disappointing it must have been to be informed on the day of your reservation that it was not recorded, despite having a confirmed booking.
Upon checking the situation for that day, I found that your reservation through VELTRA was properly received, and a reservation number was issued upon completion of the arrangements. However, it seems that the operating company mistakenly scheduled your reservation for March 15. They recorded that you were not present on March 15, and when you arrived on March 18, it caused confusion. Upon confirming the voucher you brought on that day, it became clear that your reservation with VELTRA was for March 18, and they made urgent arrangements for you to participate.
Normally, we would provide service beyond the usual standards to address such confusion, but I have heard that the staff also displayed an unpleasant attitude, which makes us at VELTRA very sad. Additionally, if there had been a report to VELTRA on March 15, we could have avoided causing you any inconvenience on March 18. I recognize that there was a lack of coordination between VELTRA and the operating company, and I must deeply reflect on this matter. I sincerely apologize once again.
I have sent you a separate email, so I would appreciate it if you could check that for further details. I apologize for making you feel disappointed during your valuable stay in Hawaii. To prevent similar inconveniences in the future, we will work closely with the operating company to ensure that we can provide better service.
Thank you for your understanding.
VELTRA Customer Support
ご利用くださり誠にありがとうございます。
しかしながら、ご予約が確定していたにも関わらず、当日現地にて予約が入っていないと伝えられたため、非常に残念なお気持ちだったかと察します。
当日の状況を確認しましたところ、VELTRAでのご予約は正常に受付をし、手配完了に伴い予約番号も発行されておりましたが、催行会社側で予約を誤って3/15にて手配をしてしまっていたとのことでございました。催行会社側ではお客様が3/15に当然ながらいらっしゃなかったと記録しておりましたところ、3/18にてお越しになられたために混乱してしまったようでございます。当日、お客様が持参されたバウチャーを確認し、VELTRAからのご予約は3/18であったことがわかったために、ご参加いただけるように当日急遽お手配をさせていただいたとのことでした。
本来であれば混乱をお招きしてしまいましたので通常以上にサービスを提供するところであるところ、スタッフも不愉快な態度であったとお伺いしVELTRAとしてもただただ悲しく思います。またVELTRA宛てにも3/15の時点で報告があれば当日3/18にお客様に直接ご不便をおかけすることはなかったことを思いますと、VELTRAと催行会社の連携不足がありましたことについても深く反省しなければならないと認識いたしました。重ねて心よりお詫び申し上げます。
別途メールにてご連絡させていただいておりますので、詳細につきましてはメールをご確認いただけましたら幸いです。
この度は貴重なハワイ滞在期間中にもかかわらず、残念なお気持ちにさせてしまいましたことお詫び申し上げます。
今後同様のご迷惑をおかけしないためにも、催行会社との連携を密にとり、より良いサービスが提供できるように努めてまいります。
何卒よろしくお願いします。
VELTRAカスタマーサポート
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2019/03/21 |
| Activity Date: | 2019/03/18 |
Reviewed by: kazumasummer
It was very enjoyable, and I wanted more courses. Since there is a guide, there's nothing to worry about, but they don't understand Japanese at all. At the end, they give you 40 photos for $50 as data.
とても楽しく、もっともっとコースが欲しかった。ガイドがつくのでなんも心配ないけど、日本語はまったく通じない。最後撮った写真を40枚で$50でデータでくれる。
| Rating: | |
|---|---|
| Packages: | 現地集合/解散 |
| Attended as: | Families |
| Posted on: | 2019/03/19 |
| Activity Date: | 2019/03/15 |
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アロハ、レビューとVELTRAを通じてアトランティスプレミアムサブマリンツアーをご予約いただきありがとうございます。サブマリンでのプレミアムダイブを楽しんでいただけたと聞いて嬉しいです。
ご意見をいただき感謝し、またお会いできることを願っています。マハロ!
Aloha, thank you for your review and for booking an Atlantis Premium Submarine tour through VELTRA. We are happy to hear you enjoyed your premium dive aboard the Submarine.
We appreciate your feedback and hope you can join us again soon. Mahalo!