Oahu
I was looking forward to seeing whales, dolphins, and turtles, but I was disappointed that I didn't see anything. It's no good to have too high expectations. The weather was nice, so the view was good.
くじらやイルカカメなど楽しみにしていましたが何も見れず残念でした。期待しすぎるとダメですね。天気は良かったので眺めは良かったです。
Thank you very much for boarding with us this time. We sincerely look forward to welcoming you back on board when you visit Hawaii again.
この度はご乗船頂きまして、誠に有難うございます。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
Unfortunately, I wasn't able to see any whales. The day before my participation, there was record heavy rain, so I was worried about the weather, but fortunately, we were blessed with good weather. I decided to enjoy the cruise around Waikiki instead of focusing on whale watching.
I think the cruise duration was about an hour and a half. If whales can be seen from that distance, it seems they come quite close to the Waikiki area.
I signed up for a course without breakfast, but I thought at least drinks would be provided, so it might be a good idea to bring water or bottled drinks.
Also, I heard that if you don't see any whales, you can get a ticket for the next cruise, but I didn't hear anything about that. Where should I inquire about this?
残念ながらクジラは見れませんでした。参加前々日が記録的な大雨だったので、天気が心配でしたが、幸いに好天に恵まれ、クジラウォッチングではなくクルーズと割り切ることにして、ワイキキ周辺を楽しみました。
クルーズ乗船時間は賞味1時間半程度かと思います。あれくらいの距離の移動でクジラが見られるのでしたら、ワイキキ周辺近くまで近づいてくるのだなと思いました。
朝食なしのコースで申し込みましたが、飲み物くらいは出されると思っていたので、お水やペットボトルのドリンクを持ち込んだ方がいいかもしれません。
それから、クジラを見られなかったときの次回乗船券をいただけるということでしたが、そういったお話しはなく、これはどこで聞いたらいいのでしょう?
Thank you very much for boarding with us. The re-boarding ticket is valid until April 5, 2018. If you have plans to board again before that date, please let us know when making your reservation, and we will treat it as a re-boarding ticket. If you have any other questions, please feel free to contact us.
この度はご乗船頂きまして、誠に有難うございます。再ご乗船券は2018年4月5日までとなっております。それまでにご乗船のご予定がございましたら、ご予約時にその旨お伝い頂ければ、再ご乗船券扱いにさせて頂きます。その他、ご不明な点がございましたら、お気軽にお問い合わせ下さいませ。
The lockers are conveniently located near the rides. However, it was unclear what needed to be done before using the lockers. I was able to experience almost everything without much waiting, which was stress-free. The only clock in the park was broken, so it was difficult to know the time.
ロッカーが乗り物近くにあるので便利。ただロッカー使用前に必要な作業がわかりにくかった。そこまで並ばずにほとんど体験出来たのでストレスフリー。パーク内の唯一の時計が壊れていて時間が分からず困った。
Very friendly staff. Check in place is walking distance from my hotel. Since I do get sea sick, I took motion sickness pill an hour before and I didn't eat until it's time to go back to Waikiki beach. Therefore, providing snacks only without meals is perfect for me. They have a guide to swim with us and find turtles and other sea life for us. Our guide even dived to retrieve GoPro for a girl in our group. After snorkeling, they rises their sail and took us to see whales. My 2 teenage boys really enjoyed the activity the whole time.
I didn't like that it took a long time to be picked up by a shared vehicle, so I chose the meet-up plan. I went to the location indicated on the map, which was the center of Aloha Marketplace, but there was no ticket center. I tried calling the local phone number, but it didn't connect, and time was running out, causing me to panic. In the end, I asked a crew member from another boat, who told me that there was a ticket booth next to the boat I was supposed to board, and I barely made it in time. I think the explanation was insufficient. I would like the meet-up location to be accurately provided. I couldn't see any whales, which was the worst part.
混載車での送迎で時間がかかるのが嫌なので現地集合プランを選択しました。現地集合の場所はこちらと地図に示されていたアロハマーケットプレイスの中心にへ行きましたがチケットサンターがありません。現地電話番号に電話をしても繋がらず時間も迫りあたふた。結局、別の船の乗務員さんに聞いて乗る船の横にチケットブースがあると教えてもらいギリギリ間に合いましたが説明不足だと思います。現地集合の場所を正確に載せてもらいたいです。くじらも見えず最悪でした。
I was unsure about going to the pool in Hawaii, but since the kids seemed excited, I decided to sign up. In the end, it was a great success! The adults had fun all day too.
Compared to Japan, the coin locker fees are high, but the fact that they use a password system and you don’t need to carry a key, along with the freedom to access your belongings, was very helpful.
There’s also a shop in the central area for lunch, and we were able to time it perfectly when a downpour came. When I asked the kids what they enjoyed the most in Hawaii, they mentioned this place first.
ハワイへ来てプール?!と思いつつも子供達が喜びそうだったので申し込みました。
結果、申し込んで大成功!大人も一日楽しめました。
日本と比べるとコインロッカー料金が高いですが、暗証番号式で鍵を持つ必要がなく、出し入れ自由なのは助かりました。
ランチも場内中央にお店があり、スコールが来た時にタイミングよくとることができました。
子供達にハワイで何が楽しかったか聞いてみると、1番最初にココだと話してます。
There is a shuttle service to the hotel (depending on the hotel), and since we were able to return to the hotel by noon, we could plan different activities for the afternoon, making it an efficient and enjoyable experience. We were able to see many sea turtles, and the ocean was very beautiful, so I would like to go again. The only downside was that after getting out of the water, my body was still cold despite drying off with a towel, and the air conditioning on the return bus was too strong, making it very cold (though this may vary by person). I think it's better to prepare warm clothing that can get wet.
宿泊先のホテルまで送迎あり(ホテルによる)、昼にはまたホテルに戻って来れたので、午後はまた違う予定を組めたので、効率よく楽しめた。
ウミガメもたくさん見ることができて、海もとても綺麗で、また行きたいと思います。
唯一、海に入った後体はタオルで拭くくらいで冷えているのに、帰りのバスが冷房効き過ぎていてとても寒かったので(個人差あると思いますが)、防寒具や濡れても良い温かい服は自分で準備をしておいた方が良いと思います。
I enjoyed participating in the bus tour of the illuminated city at night, which was a view I don't usually get to see! The double-decker bus offered a great view too✨ It can be a bit chilly, so it's better to bring a long-sleeved shirt!
ライトアップの夜の街をバスで走り、普段見れないシティだったので、楽しく参加出来ました!
バスも2階建てでとても良い景色でしたよー✨
少し寒いので、長袖は持って行ったほうがいいですねぇ!
I chose this tour because I heard the whale encounter rate is high. The weather was great, but unfortunately, I didn't encounter any whales, which was disappointing. I just accepted it as a regular cruise. The open deck was windy and surprisingly cold, so a jacket is a must.
クジラ遭遇率が高いとの事で利用しました。
天気には恵まれましたがクジラには遭遇出来ずがっかり。
ただのクルージングに行ったと割り切りました。
オープンデッキは風があり意外と寒いので上着必須。
I participated on Christmas Day. It was a tour that included only beach items and lunch, but I was able to rent a bicycle on-site and also visit Lanikai Beach.
It seems you can also bike to Kailua town, but I was told that there are no shops open on Christmas, so I fully enjoyed the beach.
There was enough time to enjoy just the beach.
There were many Japanese staff members, and they kindly helped me with anything I didn't understand, which was very helpful.
クリスマス当日に参加しました。ビーチアイテムとランチのみ付いているツアーでしたが、現地で追加で自転車をお借りしてラニカイビーチにも行くことができました。
自転車でカイルアの街にいくこともできるようですが、クリスマスに開いているお店は無いということだったので、ビーチを満喫しました。
ビーチだけ満喫するには十分な時間でした。
日本人スタッフの方がたくさんいらっしゃって、分からないことは丁寧に教えていただけたのでとても助かりました。
Dear Misako,
Thank you for participating in the tour and for your comments. We are very pleased to hear that you enjoyed Kailua Beach, especially during Christmas when many shops were closed. We hope that next time you visit, you will also enjoy Kailua Town.
All of our staff are looking forward to welcoming you again. Thank you very much.
Sincerely,
Kailua Beach Adventures Staff
みさこ様
ツアーにご参加及びコメントのご記入ありがとうございました。
クリスマスということでたくさんのお店が閉まっておる中、カイルアビーチを満喫して頂いたようで、とても嬉しく思います。
次回いらっしゃる際は、カイルアタウンも楽しんで頂けると幸いです。
またのお越しをスタッフ一同心よりお待ち致しております。
ありがとうございました。
カイルアビーチアドベンチャーズ スタッフ一同
The green room experience is a must do experience, especially for those that enjoy theater shows! The family all loved it and the opportunity to meet the stars of the show, talk with them and take pictures while sipping champagne and eating hors d’oeuvres was fun and insightful. Elvis was especially friendly and personable! The food was very good, especially the tender steak and creamy mashed potatoes. The Polynesian dancers were exciting to watch and the sword and fire welding dancer was amazing! A good mix of the Hawaiian culture with the feel of a rock concert that the whole family can appreciate and enjoy! We would definitely recommend it if you have not been before!
The Polynesian Cultural Centre consists of the villages of the various people from the surrounding islands of Polynesia. Each village had a presentation which gave an insight into their culture - family and community mindedness. One of the highlights was how to make fire by "rubbing together 2 sticks of wood". There is a lot to see and do so you may not have enough time to see all of the villages. The Luau was great - food, show, drinks (no alcohol though) however we were allocated the 4pm time slot (I suspect the more expensive packages allow you to eat later). Afterwards, the night show was spectacular. Unfortunately, we chose a day where the heavens opened up and continued to rain for the whole time. On a "feel good" note, the centre was set up to employ students from the surrounding Polynesian islands so the money raised helps them fund their education.
Fun, Professional & Knowledgeable Crew. New, clean, well maintained boat. They go out of their way to make sure everyone has a good time! We saw turtles and whales. One of the highlights of our trip. Highly recommend!
It was incredibly powerful. A large whale spouted water right nearby, and there were cheers. I was lucky to spot it so quickly. I think it would be amazing to see the whales up close. The boat is large, but if you're prone to seasickness, I recommend bringing motion sickness medication.
凄い迫力でした。大きなクジラがすぐ近くで潮を噴き歓声があがっていました。
すぐに発見できラッキーでした。
もっと間近でクジラを見れたらすごいと思います。
船は大きいですが、酔いやすい方は酔い止めを持って行くと良いと思います。
I participated in the tour hoping to see whales, as I signed up during a time when other companies had not yet started their whale watching. There was an announcement that a dorsal fin was spotted! However, it did not appear again, and I was unable to see it in person. I did spot two or three dolphins.
It was the rainy season, and it rained, with cold winds making it quite chilly even with two layers of clothing. If the weather had been better, the scenery might have been nice.
Tips were collected in a box at the exit. The food on board was delicious, and the Japanese commentary was well done.
他社ツアーがまだホエールウォッチングを始めていない時期に申し込みしたため、運良くクジラに出会えるといいなと思い参加しました。
背びれが見えました!とアナウンスはあったものの、その後一度も現れず、実際に見ることはできませんでした。イルカは2、3頭確認できました。
雨季で雨が降ったり、風が冷たく上着は2枚重ね着しても寒いくらいでした。天気が良ければ景色も良かったかもしれません。
チップは出口に箱が置いてある形式でした。
船内の食事は美味しく、日本語での解説もきちんとあり良かったです。
According to the story, it seems a bit early in December. However, I was able to enjoy the lunch cruise. The staff mentioned that it would be difficult to see whales today, but they directed us towards the west coast where dolphins were spotted. We were able to see dolphins for a brief moment. I received a one-year valid reboarding ticket, but I'm not sure if I can go within a year.
話によると、12月ではまだすこし早いらしい。
でも、ランチクルーズということで楽しめました。
係員の人が、今日は鯨は無理そうだけど、いるかが西海岸のほうにいるからと、まわしてくれました。一瞬ですが、いるかが見れました。
1年間有効の再乗船券をもらえたのですが、1年以内にいけるかどうか。
We purchased the five star sunset dining and jazz. The atmosphere was tranquil and relaxed. The staff was very polite and kind. The food ( 7 course) was magnificent! This was my second time for this cruise~ I will purchase another in the future
少し寒いですが、そんなに混んでいません。長い列に並ぶ必要もなく、ストレスもありません。
slightly cold but not so crowded. won’t have to be in a long line. no stress.
We love it! The crew are friendly and the performance was very interesting!! The food was stunning too!!! Love the lobster and the steak!! Thank you for this wonderful experience!!
I have used similar facilities in Guam, but this one is larger and more comprehensive in terms of content. Even though it was the end of the year, there were few waits, and we had a great time playing. I was a bit disappointed that there were paid activities inside the facility and that the jacuzzi was gone. There are many negative reviews about the food, but I had the BBQ that they cook right there, and it was delicious without any issues! Since it's about 40 km away from Waikiki, I recommend taking a tour that includes transportation. It would be even better if there were two different return times for the tour bus. I would love to visit again when I come back to Hawaii.
グアムで同じような施設は利用したことはありますが、こちらの施設の方が規模も内容も充実しています。 年末でしたが待ちも少なく楽しく遊べました。施設内で有料アクティビティがあるのとジャグジーが無くなっているのが、少し残念でした。食事は酷評が多いですが、その場で焼いてくれるBBQを食べましたが、問題なく美味しかったです!ワイキキからは40Kmほど離れているので、送迎のあるツアーをオススメします。ツアーのバスの帰る時間が2パターン位あるともっと嬉しいですね。次もハワイに来たら又行きたいと思います。
I reserved a guaranteed seat in the front center, but today (the 24th), we were all together, and we had to line up for entry, ending up in seats at the end. However, the hula dance was significantly more wonderful and powerful than the dance I saw later at the Hawaiian Cultural Center, Star of Honolulu. The music and the emcee were truly American entertainers.
While I was dissatisfied with the seating, I was very satisfied overall, including the meal.
前方中央席確約で予約しましたが、今日(24日)は、皆一緒とのこと、列に並ばされ、入場、端の席になってしまいましたが、フラダンスは、そのあと見たハワイアン文化センター、スターオブホノルルのダンスより格段にすばらしく、大迫力でした。音楽も、司会もアメリカのエンタテナーそのもの。
席は不満でしたが、食事も含め大満足でした。
First, the pickup was 15 minutes late. Just as I was about to call because I couldn't wait any longer, they finally arrived, and of course, there was no apology. Next, when boarding the boat, it was so crowded that there were no seats at all. Our group of six had to stand both going and coming back. The staff completely ignored the fact that we were standing without seats. It was difficult to stand with the boat swaying, and when I tried to go towards the deck to grab the handrail, I was told I couldn't. I had no choice but to keep standing. A minute later, when a foreigner tried to go to the deck, the staff said nothing. So, we also moved to the deck. My wife's parents, who are elderly and have weak legs, were with us, and I think it's terrible to accept reservations when there are no seats available. Even though we were visible to the staff, they did nothing and even prevented us from going to the deck. Moreover, when we were sent back, there was no explanation, and we had no idea which car we were supposed to get into. At one point, they changed the route to drop off other customers, and for some reason, they started picking up new customers, leaving us anxious about when they would finally send us. They stopped for a long time near the Sheraton without any explanation, and since it seemed like we wouldn't be departing anytime soon, we had no choice but to get off and go shopping. It was truly the worst experience. I will never use this company's tour again.
まずピックアップは15分遅れ。待ちきれず電話しようとしたところでやっと到着、もちろん謝罪はない。つぎに船に乗る際人がいっぱいで、座るところが全くない。私たち6人のグループだけが行きも帰りも立ったまま。スタッフは我々が座れず立っているのに全く無視。ゆれて立っているのが大変なため船の手すりに捕まろうとデッキの方へ行こうとしたらダメと言われ、仕方なく立っていた。その1分後に外人がデッキへ行こうとしたらスタッフは何も言わず。なので我々もデッキへ移動。妻の親が参加しており老人で足腰弱いんだから、座る場所もないのに予約を受けるなんて最悪と思います。我々がスタッフに見えているにもかかわらず、なんの対応もせずデッキにすら行かせるのを邪魔して一体なんなんだと思います。しかも帰りの送りの際もなんの説明もなく、いったいどの車に乗ればいいのかさっぱりわからなかった。途中他の客の求めでコースを変えて降ろしていたし、何故か新たに客を乗せ出しているしいつになったら我々を送ってくれるんだとやきもきしました。途中シャラトンのそばでなんの説明もなくずっと停車しいつまで待っても出発しそうにない為、仕方なく我々は降車し買い物にでかけました。本当に最悪でした。二度とこの会社のツアーは利用しません。
This was a great experience. The staff was extremely knowledgeable and helpful and friendly. I was having problems swimming in the choppy water and one of the girls stuck by me, made sure I was ok and also made sure I was able to see the dolphins.
My son and grandson loved seeing the turtles and the kayak.
Thank you for a wonderful time. We highly recommend this excursion with this company. They’re outstanding!
It was rainy, but I was able to see a mother and baby whale three times. You can see them even when it's not the season! If you come to Hawaii, you should definitely try to see them at least once! ^_^
雨でしたがクジラの親子を3回見つけることが出来ました。シーズンでなくとも見えるんですね!ハワイに来たら一度は見てみてはどうですか^_^
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed the mother and baby whale. Please come again. All of our staff are looking forward to your visit.
Star of Honolulu
この度は私共のクルーズにお越し頂き、誠に有難うございまhした。
鯨の親子をお楽しみ頂けました様で大変嬉しく思います。
是非またお越し下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
I was waiting at the designated meeting place as indicated in the voucher sent via email, but no one came for the pickup. I called the contact number multiple times starting ten minutes after the meeting time, but no one answered. After twenty minutes, I received a call saying that no one would come to pick me up and that I should take a taxi to a different location. They said they would send the new location via email, but I received no email or text message. An hour after the meeting time, I received a call from someone claiming to be an interpreter, asking if I would be coming by taxi, but I explained that I hadn't received any information about the destination and informed them that I would be canceling. Valuable time was lost.
メールで送られてきたバウチャーに、指定された待ち合わせ場所で待っていましたが、ピックアップに来ませんでした、待ち合わせの時間から10分後から何回も、連絡先に電話をしましたが誰も電話に出ません、20分後に電話が来ましたが、ここには迎えに来ないと言われ、タクシーで別の場所にこいと言われ、メールでその場所を送るとのことでしたが、メールもショートメッセージにも連絡なし。待ち合わせ時間の1時間後に自称通訳の方から(日本語)で連絡が来てタクシーで来ますかと聞かれるが、行き先も連絡が来ないと説明しキャンセルをする伝えました。大切な時間が失われました。
Thank you for booking the whale watching cruise activity with us.
We sincerely apologize for the inconvenience caused as you were unable to participate due to an arrangement error on the part of the operating company.
As mentioned in a separate email, the operating company reported that there was a malfunction in the reservation system, which resulted in the pickup location not being accurately registered. On the day of the event, we had instructed you to take a taxi to the check-in location, but unfortunately, due to the absence of Japanese-speaking staff, we were unable to provide you with a proper explanation in the end. The operating company has conveyed their apologies. To prevent this from happening again, we will ensure that the operating company conducts double-checks to provide accurate guidance in case of any issues with the reservation system.
We take your feedback seriously and, together with the operating company, will strive to improve our services in the future. Thank you very much for your valuable feedback amidst your busy schedule.
VELTRA Customer Support Team
この度はホエールウォッチングクルーズのアクティビティをご予約いただき、ありがとうございます。
しかしながら、催行会社側の手配ミスにより、ご参加いただくことができず誠に申し訳ございませんでした。
別途メールでもお送りさせていただきましたが、催行会社より、予約システムに不具合があり
お迎え場所が正確に登録できていなかったと報告がございました。
当日、タクシーでチェックイン場所までお越しいただくよう説明を進めておりましたが、
日本語スタッフが不在だったため、最終的にきちんとご説明を差し上げることができなかったとのことです。
催行会社からは謝罪の言葉を預かっております。再発防止のため、催行会社にはやむ終えず、予約システムに不具合が発生した際も
きちんとしたご案内ができますよう二重の確認を行っていくこと注意いたします。
お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
I had no sign of seeing any whales at all. I was prepared for them to be "small and hard to see," but they didn't show up at all. It's disappointing. I guess I'll just accept that it was a cruise tour off Waikiki.
全くクジラに会える気配がありませんでした。
「小さくてよく見えない」くらいは覚悟してましたが、全く姿を現しませんでした。残念です。
ワイキキ沖のクルーズツアーだったと思って
諦めます。
Thank you very much for boarding with us this time. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
Overrated, but still fun to see the city from up high (especially with kids)
I unexpectedly got to see a lot of whales. I didn't see this many even during whale watching. The other guests were all foreigners except for us. But we had no trouble at all and had a great time.
Everything was fun, but this cruise was my favorite. I definitely want to ride it again when I come to Hawaii!
思いがけずクジラさんを沢山見ることができました。ホーエルウオッチングでもこんなに見られませんでした。お客さんは私たち以外は外国の方たちでした。でも何一つ困ることもなくとても楽しめました。
全て楽しかったけれど、今回このクルージングが一番気に入りました。ハワイに来たら必ずまた乗りたいです!
Salmon we ordered could have been better. Dress code was not being implemented. Only few people followed the instructions.
We didn't see much of the whale, only a blip, but there is nothing in voucher. The views are great!