Reviewed by: OVERSON'S
The Manoa Falls hike and tour was an amazing adventure and wonderful experience for my whole family of 9.
The tour guys was very friendly and educated on the mountains and Tree's that are in the environment.
I was a little nervous about the hike since my youngest is 4 years old and never been hiking before. The Tour guides where very helping in giving us information on how the trail might be slippery or what to expect so that everyone could enjoy the hike.
After the hike we went for a small lunch picnic on one of the mountain tops. We had great food and got to explore and see great views of the Waikiki Valley and Ocean views. We also got to see the diamond head mountain area.
This is an amazing opportunity to get some great pictures and learn about the Manoa Valley waterfalls as a family activity with younger kids.
I would highly recommend this to anyone looking for something fun to do.
| Rating: | |
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| Packages: | Manoa Falls Guided Hiking Tour |
| Attended as: | Families with Young Children |
| Posted on: | 2022/10/31 |
| Activity Date: | 2022/10/27 |
Reviewed by: lunchbox
This time, since it was my husband's birthday and our last night in Hawaii, we made a reservation at this wonderful restaurant that we had visited once before. We chose the plan that included "sparkling wine + dessert upgrade" and were looking forward to it. After being shown to our seats, we were handed the drink menu. Since we couldn't speak English, we used a translation app to convey that we had made a reservation that included drinks, but we were told that only food was included, so we had to order drinks separately. We had already paid by card at the time of reservation, so we expected not to incur any charges on the day, but we were still required to pay for the drinks we ordered that day. It's disappointing because the food was delicious and the view was perfect. I wonder if the reservation details are properly communicated to the restaurant.
今回は主人の誕生日&ハワイ最後の夜だったので過去に一度行った事があるこの素敵なレストランを予約しました。予約内容は「スパークリングワイン+デザートアップグレード」のプランを選び楽しみに向かいました。席に案内された後、飲み物メニューを渡され、英語が話せない私達は翻訳アプリで「飲み物付きで予約している」と伝えましたがセットされているのは食べ物だけと言われ仕方なく別に頼みました。料金は予約時にカード払い済みなので当日はかからない予定でしたが、当日頼んだ飲み物代はしっかり払わされました。お料理も美味しく景色も申し分ないだけに残念でなりません。予約内容はきちんとお店に伝わるシステムになっているのか疑問です。
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2022/10/30 |
| Activity Date: | 2022/10/28 |
Reviewed by: TSW & KLH
Had a lovely evening with my fiancé, brother, and his wife. The food was excellent, and the sunset view was gorgeous at the top deck. The live shows were also very enjoyable. An overall wonderful experience that will never be forgotten.
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2022/10/29 |
| Activity Date: | 2022/10/22 |
Reviewed by: Shelley
We had a great time with a wonderful crew of ladies! You all run a tight ship. Well organized, fun and relaxing time. Would have been fun to have a “I survived a Portuguese Man of War sting” shirt for the lady that ran into the little guy. Mahalo!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2022/10/29 |
| Activity Date: | 2022/10/06 |
Reviewed by: Carla R
Highly recommend this tour. The crew was awesome! The sandbar was one of the coolest places ever. Beach volleyball was so much fun and the food was great. Snorkeling at the coral reef was good! We saw several turtles during the turtle watch time. The crew was very experienced Totally awesome experience! You won’t want to miss this one!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2022/10/29 |
| Activity Date: | 2022/10/24 |
Reviewed by: Yvonne Allan
This was a very enjoyable excursion, the staff were very attentive and wanted everyone to have a great experience.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2022/10/28 |
| Activity Date: | 2022/10/13 |
Reviewed by: George
My wife and I thoroughly enjoyed every moment of the cruise. The Krew and host exceptional everything was so fun. Plus we met a lot of really nice people which made it even more fun we had a great time
| Rating: | |
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| Packages: | [2-Hours] Sunset Dinner Cruise |
| Attended as: | Couples |
| Posted on: | 2022/10/28 |
| Activity Date: | 2022/10/26 |
Reviewed by: Cheri
Chief was an incredible host. He was genuine, funny and awesome. The show was spectacular. I was blown away by the talent. The fire show was breathtaking. We were so touched by the recognition of anniversaries. The flowers were a beautiful touch. I highly recommend the Chief Luau. No trip to Hawaii will be complete with a visit to see the Chief! Mahalo!
| Rating: | |
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| Packages: | Paradise Package w/ Pick-up: Standard Seating, Kukui Nut Lei Greeting & 2 Drinks |
| Attended as: | Couples |
| Posted on: | 2022/10/28 |
| Activity Date: | 2022/10/26 |
Reviewed by: Shelby
Super fun experience! The show was by far the most entertaining show we experienced during our stay in Oahu. The dancing was beautiful and the fire dancing was jaw dropping! We attended during our honeymoon and we were made to feel unbelievable special despite countless honeymooners and anniversaries attending as well. The only reason I did not award 5 stars is because the food was pretty mediocre. It wasn't horrible, but it wasn't great either. The drinks however, were delicious so that makes up for it!
| Rating: | |
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| Packages: | Paradise Package: Standard Seating, Kukui Nut Lei Greeting & 2 Drinks |
| Attended as: | Couples |
| Posted on: | 2022/10/26 |
| Activity Date: | 2022/10/23 |
Reviewed by: Shelby
Super romantic for our honeymoon! Great drinks and pleasantly surprising food! Super fresh food and lots of options! The roast beef was by far my favorite! The hosts were very accommodating and did everything they could in their power to make us feel special! After dinner show was also very entertaining and fun to watch. Everything else was a bonus because the sunset was the real star of the show! Take as many pics as you can!
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2022/10/26 |
| Activity Date: | 2022/10/24 |
Reviewed by: Kara
ME AND MY HUSBAND HAD A GREAT TIME, THE SUNSET BEHND THE START OF THE SHOW MADE IT AWESOME
| Rating: | |
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| Packages: | Standard Package - Hawaiian Experience with Dinner Buffet (Wing Seating) |
| Attended as: | Friends |
| Posted on: | 2022/10/26 |
| Activity Date: | 2022/10/25 |
Reviewed by: Vangie T
The tour was great. Our tour guy Big Tony made it exceptionally great. He was fun and very informative. He made us feel welcomed and was very enthusiastic about sharing his knowledge of the island. He made sure we were comfortable and went out of his way to even take pictures for us. I would definitely recommend this tour and hopefully you get Big Tony.
| Rating: | |
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| Packages: | Waikiki Hotels & Honolulu Cruise Ship Pier Departure |
| Attended as: | Friends |
| Posted on: | 2022/10/26 |
| Activity Date: | 2022/10/23 |
Reviewed by: Tony S
The pickup was quick and efficient and comfortable from the bus tour company. The guide told us what to expect before we arrived and showed a safety video while we were driving. From there we were escorted to the boat. Then swiftly seated at our table. The inside of the ship was very nice and tables were set and ready to receive us. We were right next to the stage. The live music was awesome and our entertainment was nonstop from a ukulele Hawaiian singer to Jazz saxophone player with a singer, then an amazing array of traditional Hawaiian dancers that brought excitement and energy to the cruise. The day went was Friday so the captain stayed out longer for the Fireworks at the Hilton Hawaiian Village. (Caution if you get motion sickness take precautions Dramamine or motion sickness bands are a must. No joke) It was our wedding anniversary we had the best time and the lobster and steak were amazing.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2022/10/24 |
| Activity Date: | 2022/10/21 |
Reviewed by: Michelle Thompson
I brought my family to the luau since it was our first time to Hawaii. The dancers, musicians and fire knife dancers were very impressive. The food was abundant and pretty good. The weather cooperated, and it was a lovely evening.
Compared to other luau experiences I looked at, this one was affordable. However, I didn’t feel like the food was as good as it could have been. The chicken was good—but it was dark meat. The pork was tender but had little flavor. The dessert was cake with a few pieces of pineapple next to it. Pretty expensive for dinner and entertainment.
It was nice that two drink tickets for beer, wine or Mai Tais were included with each ticket and free water and juice were available to all.
It was fun that the cast came out afterwards so people could have their pictures taken with them.
| Rating: | |
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| Packages: | Paradise Package: Standard Seating, Kukui Nut Lei Greeting & 2 Drinks |
| Attended as: | Families |
| Posted on: | 2022/10/24 |
| Activity Date: | 2022/10/20 |
Reviewed by: Lisa
Driver Tomo was incredibly friendly and shared a lot of local information with us. The staff at the Kailua shop were also very friendly. Since my youngest daughter is 9 years old, we couldn't rent bikes, but they kindly inflated a small float for her, allowing us to enjoy the beach all day. Bodyboarding was also fun! For lunch, the kids ordered pizza, and I ordered barbecue, both of which were very delicious! I definitely want to come back here next time.
ドライバーのTomoさんがめちゃくちゃフレンドリーでローカルの情報もいろいろ教えてくれました。
Kailuaショップのみなさんもとてもフレンドリーでした
下の娘が9歳のため、自転車をレンタルすることができませんでしたが、わざわざ小さい浮き輪を膨らませてくれて1日中ビーチで楽しめました
ボディーボードも楽しかったです!
ランチは子供たちがピザ、わたしはバーベキューをオーダーしましたがどちらもとてもおいしかったです!
また次回も是非こちらでお願いしたいです
Dear Lisa,
Thank you for visiting and for your review. We are glad to hear that you enjoyed Kailua. When you come back to Hawaii, please do visit us in Kailua again. We look forward to seeing you.
Thank you.
Kailua Beach Adventures Staff
Lisa様
ご来店及びレビューのご記入ありがとうございましした。
カイルアを楽しんで頂けたようで嬉しく思っております。
またハワイにお越しの際は、是非ともカイルアまで遊びにいらしてください。
お待ちしております。
ありがとうございました。
カイルアビーチアドベンチャーズ スタッフ一同
| Rating: | |
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| Packages: | 送迎付きプラン(2024年3月まで) |
| Attended as: | Families |
| Posted on: | 2022/10/24 |
| Activity Date: | 2022/10/21 |
Reviewed by: Hamptons
This dinner cruise was fun got fabulous pictures of the sunset and the food was amazing. The crew was great and very helpful. Cruise was very wavy so if you get motion sick make sure and take something for motion sickness. Highly recommend.
| Rating: | |
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| Packages: | [2.5-Hours] Friday Fireworks Sunset Dinner Cruise |
| Attended as: | Couples |
| Posted on: | 2022/10/23 |
| Activity Date: | 2022/10/21 |
Reviewed by: Erasmo
Everyone is super friendly and fun highly recommended
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2022/10/23 |
| Activity Date: | 2022/10/21 |
Reviewed by: Dzesika
Great cruise, great food and amazing staff! Definitely worth it!! Book your ticket to this it’s perfect for a relaxing cruise with some wine and good food. Very romantic.
| Rating: | |
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| Packages: | [2-Hours] Sunset Dinner Cruise |
| Attended as: | Couples |
| Posted on: | 2022/10/22 |
| Activity Date: | 2022/10/20 |
Reviewed by: Ycpena
What an amazing adventure! The crew was so nice! The boat ride was amazing and the snorkeling was just out of this world! Best day of my entire trip.
The barbecue was perfect. And playing volleyball in the middle of the ocean was just unreal! Thanks again for the memorable experience
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Solo Travelers |
| Posted on: | 2022/10/22 |
| Activity Date: | 2022/09/26 |
Reviewed by: Azi
I’m very satisfied with their service , I recommend to everyone, very fun , good food , good service
Music, dance , food , all you need for fun night ,
Watching the sunset on the boat was amazing
Thank you for making a memorable time for us
| Rating: | |
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| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families with Young Children |
| Posted on: | 2022/10/22 |
| Activity Date: | 2022/09/29 |
Reviewed by: さやか
I participated in a sandbar tour that I had wanted to go on for a long time with four friends from university. Since there was a Japanese guide, we didn't have any particular difficulties and had a great time. We had plenty of time to enjoy taking lots of photos both at the sandbar and while snorkeling, and we also saw many sea turtles from the boat! I highly recommend this tour!
ずっと行きたかったサンドバーのツアーに、大学生の友達4人で参加しました。日本人のガイドさんがいたので、特に困ることもなく、楽しく過ごせました。サンドバーでもシュノーケリングでも、写真をたくさん撮って満喫するだけの時間は十分ありましたし、船の上からウミガメもたくさん見れました!とてもおすすめのツアーです!
| Rating: | |
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| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Friends |
| Posted on: | 2022/10/22 |
| Activity Date: | 2022/09/26 |
Reviewed by: Mario Gonzalez
OMG!!! The best experience I ever had. Everyone was so friendly and helpful
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2022/10/22 |
| Activity Date: | 2022/10/20 |
Reviewed by: Cici
First of all the bus that picked us up was old and need some works done. A 45 minute drive turned into a 11/2 hour drive. We picked the sand bar as my husband and I both can’t swim. I was pleased that we got to do some snorkeling together. We did see some turtles as well.
Then it was the deeper sea snorkeling. I was so afraid of the deep sea. So we ended up waiting in the boat for over an hour.
There are actually a few coaches on the boat. If they would Guide us through that would be a lot easier.
We just felt left out from the whole group.
Advice,
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2022/10/21 |
| Activity Date: | 2022/10/19 |
Reviewed by: ちゃちゃまる夫婦
We participated in this tour at the beginning of our honeymoon. Since it was both of our first trips to Hawaii, this tour, which combined "food" and "entertainment," felt like a great deal.
**Buffet Dinner**
The dinner venue was filled with people from various nationalities, not just Japanese. Everyone had different reasons for joining; there were honeymooners like us, as well as those celebrating birthdays and wedding anniversaries. The food was prioritized for VIP seating, so the wait time felt a bit long, but during that time, the staff came to chat with us and even sang celebratory songs with a ukulele, which made the wait enjoyable. The buffet menu featured a colorful array of Hawaiian fish, meat, vegetables, and sweet potatoes, allowing us to enjoy not just the taste but also the presentation. There were also hula lessons during the meal, making it hard to decide whether to watch or eat, and before we knew it, dinner time was over. I regretted not having enough time to go for a second round! (laughs) Overall, the cast members were cheerful and friendly, and we had a great time chatting with others at our table.
**Showtime**
After dinner, we moved to the hall where the "Rock-a-Hula Show" began. The seating was mostly open, and aside from the VIP designated seats, we could sit anywhere there was space. The cast members from the dinner also performed as dancers, so it was fun to spot our server from earlier! The show featured a mix of different eras and genres, which was very interesting. The performances by local professional singers, as well as the cast members impersonating Elvis Presley and Michael Jackson, were fantastic. Even songs we didn't know were enjoyable, and there was a rich variety of dance styles and highlights. Dancers descended from the ceiling, and surfboards were used on stage—such impressive staging! There were also traditional Hawaiian music and dance performances, with explanations in between, making it a time of both enjoyment and learning. Personally, the most impressive part was the fire dance. Watching a small boy skillfully dance while manipulating flames was breathtaking, and I held my breath in awe, giving a big round of applause during his final pose. After the show, we could meet the cast members in the lobby for photos, which was a wonderful way to share our thoughts while the excitement was still fresh.
Although some time has passed since we participated, reflecting on the fun memories made this review longer than I intended. However, no matter how much I write, "seeing is believing." With all five senses engaged—taste, hearing, sight, smell, and touch—this tour truly allows you to soak in Hawaii. I highly recommend it!
ハネムーンの序盤に参加しました。
夫婦揃ってハワイ旅行が初めてということもあり、「食」と「エンターテインメント」がセットになったこちらのツアーはとてもお得感がありました。
ビュッフェディナー
ディナー会場には 日本人だけでなく、さまざまな国籍の方がいます。また、参加のきっかけも人それぞれで、私たちのようなハネムーナーもいればお誕生日の方や結婚記念日のご夫婦など、特別な日を祝いに来ている方がたくさんいらっしゃいました。料理はVIP席の方が優先なので、取りに行けるまでの待ち時間は少し長めに感じましたが、その間にもスタッフの方が話し掛けにきてくださったり、ウクレレでお祝いの歌を歌ってくださったりと、ただ「待つ」だけではなかったのが嬉しかったです。
ビュッフェメニューもハワイのお魚やお肉・野菜やお芋が色とりどりに揃っており、味だけでなく見た目も楽しめました。食事の途中でもフラ講座などがあり、そちらも見たいしご飯も食べたいしで、あっという間のディナータイム。二周目を取りに行く間もなく食事の時間が終わってしまったのが悔やまれる……!(笑) とにかく、案内のキャストさんたちがとても朗らかで親しみやすく、近くの席になった他の皆さんともワイワイ盛り上がりました。
ショータイム
食事が終わると、ホールに移動していよいよ「ロック・ア・フラショー」が始まります。客席はほとんど自由席になっており、VIPの指定席以外は空いていればどこでも座れました。ディナー会場にいたキャストさんもダンサーとして登壇しているので、「あ!さっきのお兄さんだ!」と自分の席の担当キャストさんを探すのもまた一興。ショーの内容も、年代・ジャンルもあれこれ散りばめられていてたいへん興味深かったです。
現地のプロシンガーさんのオリジナルソングや、エルヴィス・プレスリーやマイケル・ジャクソンに扮するキャストさんのパフォーマンスも素晴らしく、知っている曲はもちろんのこと、知らない曲でもノリノリで楽しめます。また、歌だけでなく踊りの種類や見どころも豊富で、天井からダンサーさんが降りてきたり、舞台上でサーフボードを乗り回したりと、演出もお見事!ハワイの伝統的な音楽や踊りの演目もあり、合間には解説もしてくれるので、愉しむだけではなく学びもあるひとときでした。個人的に一番印象的だったのは、ファイアー・ダンス。身体の小さな少年が、全身で炎を操りながら踊る姿は圧巻で、息を呑みながら見守り、決めポーズでは感動の鳥肌とともに大きな拍手を贈りました。終演後はロビーでキャストさんたちと面会・記念写真撮影もできるので、気持ちが熱いうちに感想を直接伝えられるのが最高に嬉しかったです。
参加してから少し経っているにもかかわらず、楽しかった思い出をひとつひとつ振り返っていたら 感想が長くなってしまいました。しかし、どれだけ長く書いたところで、「百聞は一見に如かず」です。味覚・聴覚・視覚・嗅覚・触覚……まさに、全身でハワイを浴びられるツアーだと思います。ぜひ!
| Rating: | |
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| Packages: | 【2人目無料!】人数限定モニターツアー/ビュッフェディナー(2階席)<12月ご参加> |
| Attended as: | Couples |
| Posted on: | 2022/10/20 |
| Activity Date: | 2022/10/02 |
Reviewed by: hawaiihasmyheart
The show was great! The Michael Jackson and Elvis impersonators were super! The luau was what we expected; we normally don't do buffets. But the food was plentiful and the Mai Tai was great! Every employee had a smile on their face and seemed really happy that we were there. I can't say enough about the show; it made the night a real good value!
| Rating: | |
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| Packages: | Review Rebate Special - Buy One, Get One FREE! Luau Buffet & Show [December] |
| Attended as: | Couples |
| Posted on: | 2022/10/19 |
| Activity Date: | 2022/10/11 |
Reviewed by: Joel Pacheco
Overall worth it, the only thing is that the snorkeling site was nothing exciting and you could barely see turtles or any fish. The best part was the volleyball match.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Friends |
| Posted on: | 2022/10/19 |
| Activity Date: | 2022/10/17 |
Reviewed by: てぐー
My wife and I participated on the last night of our honeymoon. We had dinner at the dining venue on the 4th floor of the Royal Hawaiian Center, and then we went to the show. The traditional Hawaiian dances and the Michael Jackson show were a lot of fun and made for a fantastic day. The food was delicious, and the meat was exquisite. During the show, I got to shake hands with Michael and received a towel from Elvis. The program kept the audience engaged with various songs and dances, and time flew by quickly. I definitely want to recommend this to anyone going to Hawaii when I return to Japan! Thank you!
奥さんとハネムーンで最終日の夜に参加しました。
ロイヤルハワイアンセンターの4階にある食事会場でご飯を食べその後ショーに行く流れでした。
ハワイの伝統的なダンスやマイケルジャクソンのショーはとても楽しく最高の一日になりました。
料理も美味しくお肉は絶品でした。
ショーの途中でマイケルと握手をしたり、エルビスからタオルを貰ったりと観客を飽きさせない構成、次々と色々な歌やダンスが繰り広げられあっという間に時間が経ってしまいました。
ぜひ日本に帰ったらハワイに行く人にお勧めしたいと思います!ありがとうございました
| Rating: | |
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| Packages: | 【2人目無料!】人数限定モニターツアー/ビュッフェディナー(2階席)<12月ご参加> |
| Attended as: | Couples |
| Posted on: | 2022/10/18 |
| Activity Date: | 2022/10/17 |
Reviewed by: Rock a Hula Fun
From before we stepped into the venue, we were pleased! We had a scheduling snafu (our own fault), and was so pleased with how the manager, Joyce, handled it! (Thanks again Joyce, for your help!) Then, we were off to the luau. Things were seamless; we were greeted with smiling faces throughout the night. After being given our Mai Tai, we were seated and ate the great typical luau foods. After eating salad, beef, pork, potatoes, mac salad, desserts, etc., with some entertainment sprinkled in, we headed to the outstanding show.
The show was spectacular! Great music and dance from the 1920's to the present. It was great to see that some of the hard-working servers at the meal then went onstage as hula dancers and singers! The Michael Jackson and Elvis impersonators were fabulous! They had the voices, movements and showmanship down pat! It ended with a fire show.
At the end, they announced that we could get photos taken with the Michael and Elvis. I thought there would be someone there taking photos (and about $20), but was pleasantly surprised that we could just walk up to the stars and take pictures on our phones for free!
I wouldn't hesitate to go again, and recommend it to anyone! Time in Waikiki is valuable; this is a great way to spend a whole evening!
| Rating: | |
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| Packages: | Review Rebate Special - Buy One, Get One FREE! Luau Buffet & Show [December] |
| Attended as: | Couples |
| Posted on: | 2022/10/16 |
| Activity Date: | 2022/10/13 |
Reviewed by: Linda
Our servers at the event made a huge difference. Although busy, they were attentive to the guests.
Table setting was elegant. Flowers decorating the meals were beautiful. Didn’t enjoy the drinks as much. Lava flow did not taste right.
Loved the lobster and steak. Seating was great.
Fireworks were beautiful
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2022/10/15 |
| Activity Date: | 2022/09/23 |
Reviewed by: Jordan
The dinner cruise is worth it. We had the crab legs, steak, and bbq chicken. The crab legs were a little small, but everything else was very tasty. I would recommend this activity and may do it again if I go back to Oahu. The entertainment was also great and enjoyable to watch. The staff on board was also friendly and attentive.
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2022/10/15 |
| Activity Date: | 2022/09/25 |
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Dear Mr. Makihito,
I hope this message finds you well. Thank you for your continued support.
We sincerely appreciate your recent visit to Michel's Restaurant. We also apologize for the inconvenience caused by a server confirmation error. We deeply regret this situation. We will refund the full amount of the drinks you paid for on that day. You can expect to see this refund reflected on your card statement within approximately two weeks, so we kindly ask for your patience.
Regarding this matter, we will promptly provide guidance to the relevant parties to ensure thorough improvement. We appreciate your understanding in this regard. If you have any further comments or suggestions, please do not hesitate to share them with us.
If you have any questions, please feel free to contact us. Thank you very much.
Michel's Restaurant
makihito 様
拝啓 時下益々ご清祥のこととお慶び申し上げます。
平素は格別のご高配を賜り、厚く御礼申し上げます。
先般はミッシェルズレストランをご利用戴き誠にありがとうございました。
また、この度はサーバーの確認ミスにより大変ご迷惑をお掛けし、申し訳ございませんでした。心よりお詫び申し上げます。
当日、お客様にお支払いただいたお飲み物の全額を返金いたします。
返金後、2週間くらいでお客様のカード明細に記載されると思いますので、大変申し訳ございませんが少々お待ち下さいませ。
この度の一件に関しましては、早速、関係各所に指導を行い、徹底いたす所存でございますので、
何卒ご容赦くださいますようお願い申し上げます。
尚、今後ともお気付きの点がございましたら、ご遠慮なくご指摘、ご指導賜ります様お願い申し上げます。
ご不明な点などがございましたら、お問い合わせ下さいませ。
ありがとうございました。
ミッシェルズレストラン