All Reviews for Family & Accessible Travel

Words can't explain...the entire experience was awesome from start to finish. From the excursion to the staff, top notch!

When I exited the group area and went to the counter, there was no staff present. When someone finally arrived, they directed me to the individual exit because the bus was delayed. I was made to go to the individual exit while holding my suitcase and carrying my child, but we had to wait a long time before we could board. After waiting for an hour, we finally got on. If I had to wait this long in the heat, I would have preferred not to use this service from the start. I should have taken a taxi instead. I will never use this service again.

団体出口に出て、カウンターへ行くと誰もスタッフがいない。
やっと来たら、ここはバスが遅いから個人出口へと。
スーツケース片手に子供を抱え個人出口へ行かされたのに、待ってても中々乗せてもらえない。1時待ってようやく乗れた。暑い中こんなに待つなら最初から利用しなかった。
あまりに待たされたのでタクシーにすれば良かった。
二度と使わない。

I participated in a family trip for both families that also served as a wedding ceremony. There were relatively few Japanese guests, which allowed me to enjoy the feeling of being abroad. The weather was nice, and the views of Waikiki from the ocean, as well as the sunset and night scenery, were very beautiful and enjoyable. The food wasn't particularly delicious. The variety of drinks wasn't extensive, but the prices were reasonable and not high. The main fireworks were farther away than I expected, which was disappointing. I wouldn't recommend attending just for the purpose of watching the fireworks.

It was a memorable experience.

結婚式を兼ねた両家の家族旅行で参加しました。
日本人客は比較的少なく、海外に来た感が楽しめました。
天気が良かったのでワイキキの街を沖から見た風景やサンセットや夜景はとても綺麗で楽しめました。
ご飯は美味しいわけではありませんでした。
ドリンクの種類はさほど多くありませんが、料金は高くなく、良心的でした。
メインの花火は思っていたより遠くて、残念でした。花火を見る目的で参加するならばオススメしません。

思い出にはなりました。

Everything went smoothly from the pickup time to arrival. Renting a bicycle for $10 was a great decision. We quickly got takeout from Kimo's Pancakes. We shared it and ended up very full. The staff were kind, and we had a wonderful time at Kailua Beach. For lunch, we had plates at the hotel.

迎えの時間から到着まで順調にいき
自転車を＄１０で借り正解です。
キモズ　パンケーキも時間かからずテイクアウト
できました。二人でシェアして食べましたがお腹いっぱいになりました。
スタッフの方々も親切で
とても充実したカイルアビーチを過ごせました。
ランチはプレイトにしてホテルで食べました。

They arrived on time in front of the hotel and stopped by other hotels as well, which was very convenient. I would like to use it again.

時間通りにホテルの前まできてもらい　他のホテルにも寄りながら
でしたがとても便利でした。
また利用したいです。

This was my third trip to Hawaii, including my honeymoon, and this year I used Roberts for the first time after using a major travel agency's shuttle bus for the previous two trips. It was great to be able to communicate with other travelers, including foreigners! The travel agency's shuttle only had Japanese passengers, so the vibe of international travel was a bit lacking...↓↓

We were about 10 minutes late on the way back, but that's just Hawaii time; it’s not a big deal! Overall, it’s affordable and a friend to the common traveler, so I’ll definitely use Roberts again next year!

新婚旅行から合わせて渡ハ3回目、2回は大手旅行会社のシャトルバスを利用させてもらい今年初めてロバーツを利用しました。
外人さんも乗り合わせてコミュニケーションとれたりして良かったですよ!
旅行会社さんのシャトルは日本人だけしか乗り合わせないので海外旅行のバイブスがちょっと…↓↓
帰りに10分ほど遅れましたが、そこはハワイタイム来ないという事はありませんっ♪
とにかく安いし庶民の味方、来年もロバーツで使います！

This was my second time in Hawaii, and I rode a submarine for the first time. Since I don't usually get to do this, I was really looking forward to it. We saw many creatures like sea turtles and sharks, and the kids were very happy. The cheerful captain spoke in a fun way and provided interesting explanations, making it a very meaningful experience. I would love to do it again if I have the chance.

2回目のハワイで初めて潜水艦に乗りました。
日常では乗ることはないので楽しみにしていましたが、
海がめやサメなど多くの生き物が沢山集まっていて子供たちも
大変喜んでいました。また陽気な見本語をしゃべる船長が
面白おかしく説明してくれてとても有意義な時間を過ごすことが
できました。また機会があれば利用したいです。

Staff were very welcoming from the very start of the cruise and the night just got better. Great food and fantastic entertainment. The staff couldn’t do enough for you. Would totally recommend to everyone. Wonderful way to celebrate my birthday.

Instead of diving, I participated in this submarine tour as a way to explore the ocean. I was able to see sea turtles both on the shuttle to the submarine and inside the submarine! There was also an audio guide in Japanese, and the crew members were very friendly, so I had a great time!

ダイビングができない代わりに海に潜る方法として、この潜水艦ツアーに参加しました。潜水艦までの連絡船、潜水艦の中両方でウミガメを見ることができました！日本語での音声ガイドもあり、クルーの方々も親切だったのでとても楽しめました！

I participated in the Dolphin Encounter where you can swim with dolphins. The explanation was in English only, but they spoke slowly with gestures, making it easy to understand. Above all, the dolphins were adorable, and it was a lot of fun. I now have another wonderful memory from Hawaii.

イルカと一緒に泳げる　ドルフィン・エンカウンターに参加しました。
説明は英語オンリーでしたが、身振り手振りでゆっくりとお話ししてくれたのでわかりやすかったです。
何よりイルカが可愛くてとても楽しかったです。
ハワイでの良いおもいでがまた一つ増えました。

We participated as a family of five. It was our first time horseback riding, but we enjoyed a slow walk along the coast on horseback and even spotted some sea turtles swimming occasionally. The horses were very gentle and cute, and everyone became a fan of horses. Although we had limited time, we were able to stop by places like Dole Plantation and Haleiwa, making for a very fulfilling day. Our guide, Kaz, was easy to understand. Thank you very much.

家族５人で参加しました。乗馬は初めてでしたが馬に乗って海岸沿いをゆっくり歩き時々海ガメが泳いでいるのも見られました。馬達もとてもおとなしく可愛くて全員馬ファンになりました。ドールプランテーションやハレイワなど時間は少しでしたが立ち寄る事ができとても充実した1日を過ごせました。
ガイドのカズさんの話もわかりやすかったです。ありがとうございました。

I challenged myself to 150 meters. It was higher than I imagined, and I was scared at first, but once I got used to it, it felt great. I'm glad I decided to go for the full 150 meters instead of a half-hearted height. The staff were friendly and took lots of photos for a fee. The final splash of water was surprisingly fun.

150mに挑戦。想像以上に高く、始めは怖かったけど慣れると気持ちいい。
中途半端な高さにするのではなく150mにチャレンジしてよかった。
スタッフの方のノリも良く、有料だが写真をいっぱいとってくれた。最後にお約束のお水ジャブンが意外と楽しい。

I was hoping to see whales jumping, but I only caught a glimpse of a tail, which was a bit disappointing. The staff were very kind, and the view from the deck was beautiful, making it a lovely cruise. The guidance was mainly in English, but there were staff members who spoke Japanese at key points, which made it easy to understand. The deck was quite windy, so it's a good idea to have something to wear. While searching for whales, the waves were high, and I took motion sickness medication, but I ended up feeling nauseous in the second half. The staff applied menthol oil, which is effective for seasickness. On the way back, I was told that I could walk to Iolani Palace, so after disembarking, I separated from the group and visited Iolani Palace and other places before taking the bus back.

クジラがジャンプする姿を期待していましたが、しっぽが少し見えたのかな？程度で少し残念でした。
スタッフの方々はとても親切で、甲板からの景色もよく素敵なｸﾙｰｽﾞでした。
基本英語での案内ですが、要所は日本語のできるスタッフの方が教えてくれわかりやすかったです。
甲板は風が強く羽織ものはあったほうがいいです。
クジラを探しながらのｸﾙｰｽﾞで波も高かったためか酔い止めを飲んでいましたが後半は酔ってしまいました。スタッフの方が船酔いに効くとメンソールオイルを塗ってくれました。
帰りには歩いてイオラニ宮殿に行けるとのことで、船を降りてから離団しイオラニ宮殿等に行きバスで帰りました。

Thank you very much. I had a great time. I look forward to seeing you again. The weather was also very nice.

ありがとうございます。楽しかったです。
また是非よろしくお願いいたします。
天気もとてもよかったです

I was so moved to be able to interact with the dolphins!!! They were so cute that I didn't want to leave!!! The bus driver was also very kind! I definitely want to go again!!!

イルカとあんなに触れ合えて感動しました！！！
イルカが可愛すぎて帰りたくなかったです！！！
バスの運転手さんもとっても親切な方でした！
また是非行きたいと思います！！！

Since it was my first time using an international flight, I was anxious, but there was a counter at the baggage claim area, which made it easy to find and reassuring.

国際線は初めての利用だったので不安でしたが、荷物受け取り場所にカウンターがあるので分かりやすく安心でした。

Despite being warned multiple times, we mistakenly went to the wrong meeting place, but they were very kind to us. (The Hilton Hawaiian Village is really something to watch out for. The Grand Islander and Grand Waikikian can be confusing.)
Our guide, Chieko, was Japanese and very kind and attentive. Unlike a previous snorkeling tour where I had a foreign guide and struggled to communicate, which made me feel scared when I cramped up, we were able to enjoy ourselves as a couple this time.
It's also great that we could take photos with a GoPro and receive them later. I brought an underwater camera, but I was so focused on swimming that I couldn't take good pictures, so this truly became a lifelong memory. Thank you very much.

散々注意されていたにも関わらず集合場所を間違えた私たちに大変親切に対応していただきました。(ヒルトンハワイアンビレッジは本当に要注意。グランドアイランダーとグランドワイキキアンが紛らわしい。）
ガイドのチエコさんは日本人でとても親切丁寧な方で、以前どこかのシュノーケルツアーで外国人ガイドで言葉があまり通じず、足がつったりしても伝えられず怖い思いをしたようなことは全然なく、夫婦で楽しむことができました。
ゴープロで写真を撮ってあとでいただけるのもありがたいですね、水中カメラを持参したのですが、泳ぐのに必死でうまく撮れなかったので、本当に一生の記念、です。ありがとうございました。

It was like heaven for my 5-year-old son. Having transportation for pick-up and drop-off makes it easier for parents. Driving after swimming is tiring... Although the plan didn't include meals, it's not a problem since you can buy food inside the park!

5歳の息子にとっては天国のような場所でした。行き帰りの送迎はあった方が親は楽ですね。泳いだ後の運転は疲れます、、、。特にご飯は付いていないプランでしたが、園内で買えるので問題ないです！

I arrived at the meeting place 10 minutes early, but the bus didn't arrive even 10 minutes after the scheduled time. I became worried and called the number on the voucher to confirm the situation, and that’s when the bus finally arrived. Both the outbound and return trips left a very bad impression.

集合場所に10分前には着いていたのですが、集合時間から10分過ぎてもバスが来なかったため、心配になりバウチャーにある通り電話をかけて確認をしていたところにバスが到着しました、行きといい帰りといい、とても印象が悪かったです。

Although the visibility of the sea wasn't great due to the rain the day before, the emerald green and cobalt blue waters sparkling in the sunlight were truly beautiful. We encountered many sea turtles, and my husband even had moments where he swam close enough to them while being careful not to touch! Our guide, Yukiko, was also impressive just to watch, and she is a big reason why I want to join this tour again and meet her!

前日雨だったため海の透明度はいまいちとのことでしたが、きらきら太陽の光が輝くエメラルドグリーン、コバルトブルーの海は本当にきれいでした♡
ウミガメにもたくさん会え、主人はシュノーケリングスポットで触れちゃわないように気をつけるくらい近くで一緒に泳げる瞬間も！
ガイドのユキコさんも見ているだけでかっこ気持ちよく、またこのツアーに参加して会いに行きたい！と思う大きな一因です。

This was my first time using this shuttle service, and it seemed like they were deciding the order of pickups among several groups that got off the same flight. When we told them the name of our hotel, they asked us to wait for the next bus, which took about 30 minutes. When the next bus arrived, we were made to wait again until it was full. It seemed like they were determining the order of pickups, but our hotel was last. It took too long, and I was disappointed. I don't want to use this service again.

今回初めてこちらの送迎を利用しましたが、同じ飛行機で何組か降りた同じ業者を利用する中で、送迎順を決めていたように見えましたが、我々がホテル名を告げると、次のバスまで待って、ということで30分くらい待ちました、次のバスが到着すると、さらに満席になるまで待たされ、送迎順を決めているようでしたが、我々のホテルは最後でした、時間がかかりすぎてがっかりです、もうこの業者は利用したくありません。

If you're in Hawaii and not heading up Haleakala or Mauna Loa, this is the best stargazing experience you can get (in my still limited experience). Greg took us through the solar system and out into the Milky Way, showing evergreens like Jupiter and Saturn together with more exotic objects like supernova remnants and binary stars (including a spectacular yellow and blue pair). Great!

We attended the 21:00 show in mid-July - dark enough, although the almost full moon did make things complicated when objects got a bit close to it. On the flip side though, getting to take pictures of that moon with your phone through the telescope lens at the end provides a great souvenir! Our seven year-old also really enjoyed the show.

At the domestic terminal of the airport, there were no other people besides us who got off. At that time, they were unloading luggage from the bus, but when it was our turn, there was no sign that they would help with our luggage, so we unloaded our own trunks. Since the fare included a tip and no additional tip could be given, I wonder if that’s why they didn’t help with the luggage? The driver we had on the way there quickly unloaded our bags at the hotel and returned to the car with a smile, so it might depend on the driver.

空港の国内線乗り場で私達以外の人は降りました。
その時は、バスから荷物を降ろしてあげていましたが、私達の時は荷物を降ろしてくれる気配がなく、自分でトランクを降ろしました。
チップ込料金で、もうチップはもらえないので、荷物も降ろしてくれなかったのかな？
行きに乗った時の運転手さんは、ホテルで荷物をテキパキ降ろし、ニコニコしながら素早く車に戻って行きましたので、ドライバーによるのかもしれません。

On the third day in Hawaii, I was filled with excitement as I headed to the meeting place! The shuttle bus arrived! The person in charge got off the bus! Their first words were, "This tour is canceled today!?" Seriously! Unbelievable!

ハワイ3日目朝から心ウキウキワクワクさせながら集合場所へ！お迎えのバスが到着！バスから担当者が降りてきた！第一声がこのコースは今日キャンセル⁉️マジ！あり得ない！

The activities themselves and the staff were good, but the shuttle tour was quite stressful.

First, the meeting time was 7:45, but the car did not arrive. There were other Westerners at the meeting point, and we were all waiting together, confirming that the shuttle had not come. At 8:05, one shuttle arrived. I felt relieved and tried to get on with others, but our names were not on the list. When I asked the driver, he said another car would come, so we had to wait... We had already been waiting for 20 minutes, and we were the only Japanese left behind. I started to worry whether our reservation was confirmed.

Even at 8:15, the car had not come. It was getting too late, so I left my companions and ran to the hotel front desk to make a call. However, I was told that they were delayed due to traffic and to wait another 10 minutes, so I ran back to the meeting point.

At 8:30, even after waiting more than the 10 minutes they mentioned, the car still had not arrived. I started to feel like canceling. For now, I ran back to the hotel front desk and called again. I was told it would come soon, so I ran back to the meeting point. Standing outside for so long made me anxious and angry, and I was getting tired.

At 8:40, the shuttle finally arrived. Since most of the passengers were Japanese, it seemed to be a car that gathered Japanese tour participants. Later, I found out that others had also been waiting without knowing what was going on.

Inside the car, the driver apologized for the delay, but since it was in English, I couldn't fully understand the reasons. We arrived at the destination safely. The activity itself was 20 minutes late, but I was in a group with other Japanese participants, and the staff were fun, plus the scenery was great, so it turned out to be a wonderful time.

Around 13:00, the activity ended. We collected our belongings and selected photos, but since we hadn’t been informed about the return meeting time, we just waited. At 13:30, since it was hot outside, the driver kindly let us into the car. I appreciated that.

However, while all the Japanese participants who did the activity got on, we had to wait because the members from the outbound shuttle were not all present. At 14:15, the remaining person arrived, apologizing as they got on. We departed, but I had expected to be back in Waikiki by 14:30, which messed up my plans for the day. I thought if they had informed us of the return meeting time, we wouldn’t have been delayed this much.

Around 15:30, we returned to the hotel in Waikiki.

As I mentioned, I cannot trust the shuttle timing at all. Additionally, all communication is in English, and using a mobile phone abroad is difficult, which made me very anxious and stressed. The staff were all nice, and the activity was enjoyable, but it seems that no one is managing or taking responsibility for the schedule and timing of the optional tour with shuttle service. In this situation, I cannot recommend it to others, and I think improvements are necessary, so I will give it one star.

アクティビティ自体も、スタッフも良かったですが、送迎付きツアーとしてはストレスが溜まりました。
まず、集合時間7:45でしたが車が来ない。欧米人の方も待ち合わせ場所にいて、お互い同じツアー参加者で送迎車が来ないことについて確認したりして待っていました。
8:05に一台の送迎車が到着。ほっとして他の方と一緒に乗り込もうとしますが、私達の名前はなく、運転手に聞くと、もう一台車が来るから待つようにと…既に20分待っている上、残されるのは日本人の私達だけ。予約が取れているのか不安になります。
8:15になっても車は来ない。いくらなんでも遅すぎるので同行者を残し、ホテルのフロントに走り、電話をかけます。しかし、道路渋滞？のため遅れているからと、あと10分まつように言われ、集合場所に走って戻ります。
8:30、言われた10分以上待っても車が来ない。キャンセルしたくなってきます。とりあえずもう一度ホテルのフロントに走り、再度電話します。すぐ来ると言われ、また集合場所に走って戻ります。ずっと外で立ちっぱなしでいることもあり、不安と怒りで疲れます。
8:40、やっと送迎車到着。大半が日本人だったので、日本人のツアー客を集めた車のようです。後で聞いてみると、他の方もよく分からずずっと待っていた様子。
車の中で、運転手が遅れたことを謝っていましたが、英語なので理由等はよくわかりませんでした。
無事に現地到着。アクティビティ自体は20分遅れでしたが、他の日本人の方と一緒のグループでしたし、スタッフさんも楽しい方で、景色も良く最高の時間でした。
13:00頃アクティビティが終了。荷物を回収したり、写真を選びますが、帰りの集合等は聞いていないためそのまま待ちます。
13:30、外が暑いため、運転手さんが気を利かせて、車の中に入れてくれました。これはありがたかったです。
しかし、一緒にアクティビティをしていた日本人は全員乗り込みましたが、行きの送迎車のメンバーが揃っていないため、この状態で待ちます。
14:15、まだ来ていなかった方が謝りながら乗車。出発しましたが、14:30にはワイキキに戻れると思っていたため、当日の予定が狂います。最初に帰りの集合時間等を知らせておけばこんなに遅れなかったのでは？と思いました。
15:30頃、ワイキキのホテルに帰着。

以上のとおり、送迎については時間が全く信用できません。また、やりとりは全て英語になりますし、海外では携帯も使いづらいため、とても不安で、ストレスが溜まりました。
スタッフは皆さん良い方でしたし、アクティビティも楽しかったですが、送迎付きのオプショナルツアー記載の日程や時間については、誰も管理されてないし、責任もないのだと思います。
この状態では他の人におすすめはできないのと、改善した方が良いと思うので、星は1つにします。

The weather was perfect, and the dolphin watching was a huge success! Under the precise guidance of the staff, we encountered a large number of wild dolphins! Just when we were already very satisfied, we even got to see a super rare seal, making it an incredibly fulfilling experience for the whole family!

天気も最高の中、イルカウォッチは大成功！
ガイドさんたちの的確な指示のもと大量の野生のイルカに遭遇！
大満足していたところにトドメに超レアなアザラシまで見ることができ家族含めて大満足の体験でした！！

The pickup took quite a while. We waited for 40 minutes, and to be honest, we were worried if it would even come. We only caught one fish, and the fishing gear was quite old, with squid being the only bait available. There were about three people on the same tour with us. There was no instruction on how to fish, so I guess only experienced people could catch anything? But I can only say that the crew's cheerfulness and the location were absolutely fantastic!

送迎はかなり待ちます。
私達は40分待ち、正直来るのか不安でした。
釣果は1匹、、釣り具も年季もの、エサはイカのみです。
同じツアーで連れていたのは3人くらい？でしょうか。
釣り方もレクチャーはないので経験豊かな人しか釣れないのかな？
でもクルーの陽気さとロケーションは最高としか言えません！

The day of participation was unfortunately marked by cloudy skies and intermittent rain, but when the sun peeked through for a moment, it was absolutely beautiful! We played beach volleyball, and even though we couldn't communicate with people from other countries, it felt like we connected through sports, making it a really enjoyable time! The hamburger we had for lunch was also incredibly delicious! We were able to see a lot of fish while snorkeling! I think it would be stunning on a sunny day, so I would love to participate again!

参加日はあいにくの曇りとパラパラ雨の繰り返しでしたが、一瞬晴れ間がさすと最高にきれいでした！
ビーチバレーをやりましたが他国の方たちと言葉は通じませんが、スポーツで気持ちが繋がった感じがしてとっても楽しい時間でした！
お昼に食べたハンバーガーもすごくおいしかったです！
シュノーケリングもお魚がたくさん見れました！
晴れたら最高にきれいだと思うのでまた参加したいです！

I had a great time!
On a weekday in July, I was able to ride smoothly with relatively short lines.
Since the ground is hot, it's definitely better to wear water shoes.

とても楽しかったです！
7月平日、比較的並ばずスムーズに乗れました。
地面が暑いので、絶対に海用のシューズを履いて行ったほうがよきです。

It was a tour aimed at enjoying the night view, but due to the bad weather and having some extra time, we changed it to a sunset cruise. The planned 20-minute cruise was shortened to just over 10 minutes without notice, which left my family a bit dissatisfied, but we were able to see a wonderful sunset, so I’ll take it as a positive experience.

夜景遊覧が目的のツアーでしたが、天候不順なのと時間に余裕があったのでサンセット遊覧に変更してもらいました。予定の20分の遊覧時間が10分ちょっとに勝手に短縮され、家族は少々不満気味でしたが素晴らしいサンセットを見れたのでまぁ良しとします。