All Reviews for Family & Accessible Travel

This was such a fun experience to share with my wife. This was our honeymoon and we really loved the fact that they took great pics of us on the underwater scooters while feeding the fish. Even after our ~20min turn was over, we still had an hour to snorkel and swim around which was amazing! I’ve never been so close to sea turtles in my life!!

This was my second time going to the heavenly sea, and it was the right choice to use this company for the first time. I had an amazing time. The food was also very delicious!

天国の海へ行くのは2回目でしたが、初めてこちらの会社を利用し正解でした。最高にたのしめました。ご飯もとても美味しかったです！

I had no experience with surfing, but I participated with the feeling that it would be cool to surf in Hawaii. I can't speak English, but I think I was able to prepare the minimum necessary because the staff explained the precautions in Japanese during the video before the lesson. I could somewhat understand the lesson through English words. There were 8 of us with 2 instructors, but 4 of us were able to ride the waves right away, so it was effectively 1 instructor for every 2 people. My own performance wasn't great, but I had fun playing in the waves.

サーフィンは未経験でしたが、ハワイでサーフィンができたらカッコいいだろうなぁという感覚で参加しました。
英語は話せませんが、レッスン前のビデオでの注意事項、スタッフさんとが日本語で説明してくれたので必要最低限の準備はできたと思います。
レッスン自体は英単語でなんとなく理解できました。
8人で2人の先生でしたが、うち4人はすぐに波に乗れたので、実質2人に1人の先生に教えてもらいました。
私自身の出来は悪かったですが、波に遊ばれて楽しかったです。

I used the shuttle service from the hotel. First, I took a small bus from the hotel, then switched to a larger bus to reach the destination. At the site, someone who spoke Japanese provided explanations, but their level was somewhat intermediate, and there were parts where I couldn't understand what they were saying. We gathered at the designated time and traveled to the starting point in a vehicle similar to a Jeep. Three instructors (two men and one woman) helped us put on harnesses and explained the safety instructions in English.

We first walked up to a high point for about 10 minutes, then practiced at 100 meters and 200 meters to get a feel for it. The equipment was secure, and even as someone with a fear of heights, I felt safe and enjoyed myself. The course gradually got longer, ending with a total of seven zip lines and two suspension bridges (which were short and not scary at all). The instructors were very friendly, jokingly asking questions like, "What's your favorite food?" before we slid down and, at the end, "Who do you like among us?" They seemed to have a solid manual, and I felt completely safe as they paid close attention to safety.

The only downside was the cost. Considering the distance from Waikiki and insurance, it might be reasonable, but I think it could be about half of the current price.

ホテルからの送迎サービスを利用。まずホテルから小型バスに乗り，途中で大型バスに乗り換え現地まで移動。現地では日本語がしゃべれる方が説明してくれるのだが中途半端にうまいレベルでところどころ何を言っているのかわからない。指定時間に集合してジーブのような車でスタート地点まで移動。インストラクター３名（男性２，女性１）がハーネスをつけてくれ英語で注意事項を説明。最初に10分ほど高い位置まで歩いて，まず100m，200mで練習して感覚をつかむのだが，装具がしっかりしていて最悪両手を離しても平気で高所恐怖症の私でも安心して楽しめた。徐々に長くなっていき全部でジップライン７回と吊り橋（といっても距離も短くまったく怖くないレベル）２回で終わり。インストラクターの方がとてもフレンドリーで，滑る前に「好きな食べ物は？」とか（最後に）「私たちの中で誰が好きか？」とか冗談まじりに質問してくる。おそらくマニュアルがしっかりしているのだろうが，安全には細心の注意を払ってくれその面ではまったく不安を感じなかった。
唯一残念なのはやはり費用。ワイキキからの移動距離や保険なども込みなのだろうが，現状の半分くらいでもいいと思った。

This was my first time participating with my mother and my children, aged 3 and 7. I thought my 3-year-old might not be able to handle the dolphin swimming, but when we arrived at the spot, everyone dove into the sea! The 3-year-old was held by a staff member and got to see dolphins and sea turtles, and even ride on a paddleboard, which made them incredibly happy! The staff were all friendly and kept the kids entertained. We encountered dozens of dolphins, many sea turtles, and even baby turtles, making it the best day of our lives. The kids are now excitedly saying they want to join the manta ray program next time! Thank you to all the staff! I will definitely participate again next time!

今回初めて母と私と3歳と7歳の子供連れで参加しましたが3歳の子はドルフィンスイミングは無理かなぁと思いながらポイントに着くと全員海にダイブ！3歳の子はスタッフの方に抱っこされてイルカ、ウミガメを見せてもらったりパドルボードに乗せてもらって凄く喜んでました❗スタッフの皆さんがフレンドリーで子供達を楽しませてくれて何10頭ものイルカ先生、何匹ものウミガメ先生や赤ちゃん亀にも出会えて人生で一番最高な日になりました子供達は、次はマンタ大学にも参加したいと大騒ぎしています❗
スタッフの皆さん ありがとうございました☺️
次回も必ず参加させて頂きます✨✨

In Japan, I was able to immerse myself in the magnificent nature, forgetting the time while feeling the pleasant sunlight and breeze. It was an incredibly happy time, and my mother, who joined me, was very satisfied as well. My father, an experienced rider, participated in the advanced course and was also thrilled with horseback riding in Hawaii's stunning nature. Most importantly, I was overjoyed to see my 2-year-old son experience horseback riding for the first time during the 20-minute introductory course, which made me feel his growth. My wife, who had said she might ride if our son couldn't, ultimately didn't get to ride, but she was satisfied watching our son on the horse. Thanks to the very friendly staff, we had the best time.

日本では身を置くことができない雄大な自然の中で、時間を忘れて気持ちの良い日差しと風を感じることができました。それはとにかく幸せな時間で、一緒に参加した母も大満足でした。また、経験者である父が上級者コースに参加しましたが、父もハワイの雄大な自然の中での乗馬に大満足していましたし、何と言っても20分の体験コースで生まれて初めて乗馬を体験した2才の息子の姿を見て、成長を感じられたことが何よりも嬉しかったです。息子が乗れなかったら乗ればいいかなと言っていた妻は、結果的に乗ることができませんでしたが、息子の乗馬姿に満足していましたし、とっても感じの良いスタッフのおかげで最高の時間を過ごすことができました。

I was really worried because my return flight was late at night, but I felt relieved when they came to pick me up on time. The airport was dark and hard to navigate.

帰りの便が深夜なのですっごく心配でしたが、時間通りお迎えにきてもらい安心しました。空港も暗くわかりにくい状態( ;∀;)

It was my first time going abroad with everything booked in advance. Previously, I had only made reservations for options, and while they picked me up, no one came to take me back ( ;∀;). This time, they arrived on time and made it easy for me to find them.

海外にすべて予約して行くのが、はじめてでしたが前にもオプションだけ取って行きましたが迎えは来ましたが帰りの迎えが来ない( ;∀;)今回は時間通りにわかりやすく迎えに来てくれました。

I saw in the reviews that there were few Japanese people, but coincidentally, the crew on our cruise included second-generation Japanese, so they felt very Japanese! The other two crew members were also friendly towards the Japanese guests, and we had a fantastic time! There were about ten Japanese participants as well! The scenery was amazing!

口コミを見ていると日本人が少ないとありましたが、
たまたまなのか私達がのったクルーズのクルーが2世の人で、もはや日本人でした！
その他2名のクルーも日本人に対して友好的で、すっごく楽しめました！参加の日本人も10名くらいはいました！景色も最高でした！

I had some experience with horseback riding in Japan (it usually lasts about 10 minutes depending on the price), but here I was able to ride for a longer time (about 40 minutes) and basically guided the horse myself, which was fun (^O^). The horse was really smart, so even my second grader was fine! Additionally, we were able to go sightseeing in the town of Haleiwa along the way (this part was mixed with horseback riding and included a meal, so it was quite rushed at about 1 hour (^o^;), but there was also a separate course just for sightseeing). We also had a great encounter with sea turtles, which you can see with high probability!!!

乗馬は日本でも経験は有りましたが(料金によるけど大体10分未満位？)、それよりもっと長い時間乗馬(約40分)出来、基本的には自分でお馬さん誘導して楽しい(^O^)。お馬は凄く賢いのでうちの小２の子供でも大丈夫でした！。また、途中でハレイワの町観光にも行けました(こっちは乗馬とミックスすると食事込みで約1時間だったから凄く駆け足(^o^;)、別コースで観光のみも有りました)また、高確率て遭遇出来る海亀にもしっかり出会えました！！！

There was a bit of trouble with the operating company at the meeting point. We arrived at the meeting location more than five minutes before the scheduled time. Then, a flashy bus with the "Dolphin & You" logo passed right in front of us, and thinking we had been left behind, we hurried to chase after it, but it just kept going. Since we had minimal luggage and didn't have our smartphones, we had no choice but to return to the hotel, where we received a call from the operating company... They said they had come to pick us up at the meeting point but since we weren't there, we could no longer participate in the tour.

Actually, the bus we chased after was a different bus picking up Western guests, while Japanese guests were supposed to be picked up by a smaller van (a plain white bus without the operating company's name or logo), which apparently arrived quite late on the day of the tour. Despite this, the operating company said, "Since this is a cancellation on your part, we cannot issue a refund. If you want to participate, please take a taxi to the harbor." I thought it was unreasonable to ask us to take a taxi to a location that takes an hour by car, and when I expressed my frustration asking, "Is this really our responsibility???" they reluctantly agreed to send someone to pick us up.

On the morning of the tour, a confirmation call was made to the hotel, but the staff member was not fluent in Japanese and did not provide detailed information during the prior call. Therefore, I recommend confirming what kind of bus will come to pick you up on the day of the tour.

Once we got on the boat, I thought the staff members were very kind and helpful. There were also staff members who spoke Japanese fluently. They were very high-energy, which might be a bit overwhelming if you’re feeling unwell. In my case, I think the strong winds contributed to my discomfort, and I felt that snorkeling might be tough for small children... My child cried a lot during the first attempt and couldn't handle it. Dolphins can only be seen underwater as dark shadows, so it might be better for children to see them from the boat.

I also brought an underwater camera, but it's quite difficult unless you're a good swimmer. Regarding clothing, I wore a rash guard and tights, and I think that was sufficient without needing to rent a wetsuit (the rental wetsuits are short types). As for belongings, you should definitely borrow a bath towel from the hotel and bring it with you. It can get a bit chilly on the way back, so it's better to take off wet rash guards and dry off with the bath towel before putting on a dry shirt.

As for tipping, which can be confusing for Japanese people, it didn't seem like it was strictly enforced. The Q&A section on the operating company's website also mentions that a small gesture is sufficient. I hope this information is helpful to everyone.

集合時に運営会社と少しとトラブルになりました。
私たちは集合場所に待ち合わせ時間の5分以上前から来ていました。
すると「ドルフィン＆ユー」のロゴが描かれた派手めのバスが目の前を通り過ぎてしまったので、置いて行かれたと思い、慌てて追いかけたのですが、そのまま行ってしまいました。
荷物も最小限で、スマホも持っていなかったので、仕方なくホテルに戻ったところ、運営会社から電話が・・・。集合場所にピックアップにきたが、いないのでもうツアーには参加できないとのことでした。
実は我々が追いかけたバスは、欧米人客を拾っていく別便のバスで、日本人客はそれよりは小さいバンのようなバス（運営会社名もロゴもない、真っ白なバスです）が拾っていくことになってたらしいのですが、当日それが待ち合わせ時間よりもかなり遅れてきたのです。
・・・にも関わらず、運営会社がいうには、「そちらの都合のキャンセルなので、返金には応じられない。参加したければ、タクシーでハーバーまで来てください。」とのことでした。
車で1時間もかかるところに、タクシーで来いというのもどうかと思いますし、さすがに「それってこちらの責任なのですか？？？」と憤ったところ、渋々なんとか迎えにきてくれました。

当日の朝に確認の電話がホテルに掛かってきますが、そのときのスタッフは日本語が堪能ではなく、事前の電話でそこまで詳細な情報までは教えてはくれませんでした。
ですので、当日はどんなバスが迎えにくるのかを必ず確認された方がいいと思います。
　
船に乗ってからは、スタッフの皆さんとても親切で良かったと思います。
日本語がとても流暢なスタッフもいました。
とてもハイテンションなので、気分が悪くなるとちょっとしんどいかもしれません。
私の場合は、結構風が強かったのも原因かと思いますが、シュノーケリングは小さいお子さんは厳しいかも・・・という印象でした。
うちの子は、1回目で大泣きでダメでした。
イルカは水中で見ても、黒い影のようにしか見えないので、子供は船上で見た方がいいかもしれません。
あと水中カメラを持っていきましたが、泳ぎが得意な方でないとなかなか難しいです。
あと服装ですが、私はラッシュカードとタイツをはいて行きましたが、ウエットスーツ（貸しウエットスーツは短パンタイプです）を借りなくても、これで十分だと思いました。
荷物としては、バスタオルはホテルで借りて必ず持っていくべきでしょう。やはり帰りはちょっと寒いので、ぬれたラッシュガードなどは脱いで、バスタオルで体を拭って、乾いたシャツ等を着る方がいいと思います。

日本人が戸惑うチップですが、そんなにきっちり払っている感じはなかったです。運営会社HPのQ&Aにも書いてありますが、気持ち程度でいいと思います。
皆さんの参考になればと思います。

The weather was wonderful, and the color of the sea was just as I expected! I was worried if my elderly mother would enjoy it, but when we got off the boat and walked in the shallow water, she was satisfied to see sea turtles and fish up close.

I was the only one who went snorkeling, but the sea turtles came so close that I could almost reach out to them! It was a happy moment where we could gaze at each other without touching.

If I have the chance to go to Hawaii again, I would love to participate!

お天気にも恵まれて、思った通りの海の色でした！高齢の母が楽しめるか心配でしたが、船から降りて、浅瀬を歩くと、海亀や魚がすぐ近くで見れて満足してました^_^
私だけスノーケリングしましたが、海亀は本当に手が届くところまで近づいてきてくれました！触らないように、でも見つめ合える幸せな時間でした。
また、ハワイに行く機会があったら、参加したいです！

I couldn't board the bus I had reserved due to an unexpected event, so I called the Japanese-speaking phone number. When I explained the situation and requested a time change, they responded quickly! Thank you very much. I would like to make a reservation again when I go to Hawaii. The driver was also a wonderful person! The bus was full, with all the other passengers being foreigners except for us.

ハプニングで予約していたバスに乗れなくなり、日本語対応の電話番号に電話しました。
理由を話して時間変更をお願いしたら迅速に対応していただけました！本当にありがとうございました。またハワイに行く時は予約させていただきたいです。
運転手さんも素敵な方でしたよー！乗客はうちら以外皆外国の方で満員でした。

I had a great time starting with the Polynesian Show, followed by Presley and Michael! I would like to see it again when I travel to Hawaii!

ポリネスアンショーから始まり、プレスリー、マイケルととても楽しめました！
またハワイ旅行の時には、観たいと思っています！

Unfortunately, the weather was a bit bad and we couldn't go out to the sea, so we didn't get to see the sea turtles. However, we were able to see a lot of fish like Nemo! The Japanese guide, Chieko, and her partner, Dan, provided great support for us!

残念ながら天候が少し悪く沖まで出られず、ウミガメには会えませんでしたが、
ニモみたいなお魚をたくさん見れました！
日本人ガイドのちえこさんもパートナーのダンさんも、日本人をしっかりサポートしてくれます！

We arrived at the scheduled time and greeted by our NASA ambassador, astronomer, Greg.
He was so enthusiastic and pointed so many amazing things to see in the night sky. My favorite was seeing Saturn! The GPS telescope was very impressive.
It was a beautiful location to learn about the stars, planets, and our solar galaxy as the sun went down over the horizon.
We will be back!

Amazing location
Fantastic crew
Ohhhhhh and that water !!!!!!!

What a great experience excellent guides and lots of fun

It was my first time paragliding, but the staff were kind and attentive, making it a reassuring experience. It was the perfect activity for a 60th birthday celebration. Thank you very much!

初めてのパラセーリングでしたが、スタッフの方々が親切丁寧で安心して体験することができました。還暦祝いにはサイコーのアクティビティでした。　　ありがとうございました。

I was picked up about 15 minutes later than scheduled, but they made sure to take me to the airport safely. I was also happy when they spoke to me with a smile while unloading my luggage at the airport.

予定時刻より15分くらい遅れて、迎えがしましたが、しっかり空港まで送って下さいました。
空港について荷物を降ろしていただいた時にも笑顔で話しかけてくださって嬉しかったです。

Not only did I get to see the long-awaited sea turtles, but they also came up to me. I was told that since they are an endangered species, touching them would result in a fine, but the turtles were so friendly that they came up to me, and I couldn't avoid touching them.

For lunch, we had croissants filled with ham and cheese, macaroni salad, meatballs, and pineapple, which was okay. I was worried about motion sickness, so I paid $20 for a wristband. Its effectiveness was questionable. I would like more detailed information about Kailua Town. The shower was cold.

Kaeruya.

待望のウミガメが見れただけでなく、私によって来てくれて、絶滅危惧種だから触ったら罰金と言われていましたが、ウミガメの方から触れて来てくれて避けれなかったくらい人懐っかかったです。
お昼はクロワッサンにハムやチーズが挟んでいる物や、マカロニサラダ、ミートボール、パイナップルとまあまあ。酔い止めというリストバンドを心配だから20ドル払って買いました。効果は微妙。カイルアタウンは内容を詳しく書いて欲しい。シャワーが冷たい。
カエルヤ

I had a great time snorkeling, kayaking, and enjoying lunch, with plenty of free time to relax. I appreciated the staff's thoughtful attention to ensure we had fun. They even laid out towels on the bus for our return trip. My family, who joined me, also said they had a wonderful time, which was great to hear. We were able to see many turtles, and of course, the ocean was incredibly beautiful. I'm glad I went.

シュノーケリング、カヤックなどで遊んだり、ランチを頂いたり、十分な時間を自由に過ごせるのが楽しかったです。楽しく遊べるようにスタッフの方の心遣いもうれしいです。帰りのバスにはタオルを敷いてくれてありました。
一緒に行った家族も楽しかったといってくれていたので、よかったです。
亀もたくさん見ることができました。いうまでもなく、海はとても綺麗でした。行ってよかったです。

Captain Bob’s Trip was awesome!! Top notch! It started with a beautiful catamaran ride and really fun energetic exciting crew! These people made you feel very safe and welcome and ensured everyone was having an exceptional time!
The sand bar and volleyball were breathtakingly beautiful and so much fun! Whether you are a professional volleyball player or a 5 year old, it all seemed to work out just as it should and everyone had an amazing time!
The BBQ was delicious, drinks, bar, everything was perfect! Grilling off the side of a catamaran on a sandbar in Oahu! What more could you ask for!
Seeing the turtles was amazing and the snorkeling was fantastic as well! Plenty of really nice equipment, instruction, safety always a priority with this crew! I would recommend this excursion and experience 100%! Also- a nice tour bus picks you up at your hotel or close to it if you need a ride! Fantastic transportation. Very well run and organized! We met some really nice people on the excursion and the crew was the best! Enjoy!

The wind was strong, so the boat swayed more than I expected, and it felt like I was on a roller coaster! The scenery was also very beautiful, and it was a valuable experience. However, when I got off the boat, I found that the stroller I had left at the reception (or rather, I was told to leave it there and it was propped up at the reception) had been stolen. It was careless of me to bring it along.

風が強かったので、想像以上に船が揺れて、ジェットコースターにでも乗ったような感覚でした！景色もとても素敵で貴重な体験だったのですが、船から上がると、受付に預けていた(というか、ここに置いておいてと言われて、受付の所に立て掛けていた)ベビーカーが盗まれていたという。。持って行ったのは不用心でしたね(>_<)

It was the best sailing experience, enjoying a Mai Tai in hand! Shortly after departure, we were able to see turtles swimming.

This time, I participated with my mother, but it seems like it would be perfectly fine to join alone as well. There were just under 40 people on board, with only two other groups of Japanese participants. Most of the attendees were not Japanese, which added to the overseas atmosphere and made it even more enjoyable. It's completely fine if you don't understand English. Before boarding, we took a group photo, which can be purchased for $20 after disembarking for those who wish to.

You do get quite wet when boarding and disembarking. Those at the front of the boat (the side where you get on and off) got splashed directly by the waves and were pretty soaked. The sun was strong on the boat, but once we set sail, the wind felt really nice. As long as you apply sunscreen properly, sunburn shouldn't be an issue.

The boat does sway quite a bit during the trip, so if you're prone to seasickness, it's definitely a good idea to take some motion sickness medication to ensure you can enjoy the experience. A few people were struggling with seasickness.

It was so much fun and felt great, so I would like to participate in the sunset sailing next time.

マイタイ片手に楽しめる最高のセーリングでした！出航してまもなく亀が泳いでいるのを見ることができました。
今回は母と2人で参加しましたが、1人でも問題なく参加できそうです。
乗船人数は40人弱で他の日本人参加者は2組。日本人じゃない方がほとんどなのも、海外に来ている雰囲気をより味わえて楽しいです。英語はわからなくても全く問題ないです。乗船前にグループごとに記念撮影をし、希望者は下船後に20ドルで購入できます。
船に乗り降りする時に結構濡れます。また船の前方(乗り降りする側)にいた人達は波が直接かかるのでかなり濡れていました。船上は日差しが強いですが、出航してしまえば風がとても気持ち良かったです。日焼け止めをしっかり塗っておけば日焼けも問題なかったです。
船は途中結構揺れるので、船酔いが気になる方は酔い止め薬を飲んでおいた方が確実に楽しめます。何人か船酔いに苦しんでました。
とても楽しくて気持ち良かったので、今度はサンセットセーリングにも参加したいと思います。

Good point
- The lunch is very delicious.
- Drinks are free (alcohol is extra).
- The sea is beautiful.
- I got to see a sea turtle!

Disappointing point
- Since the tour arrives in the afternoon, the sea was high tide and the sandy beach was not visible. It might be better to think that this tour is not one where the sandy beach is exposed.

Good point
・lunchがとても美味しい
・ドリンクも無料（アルコールは別）
・海が綺麗
・ウミガメに会えた！

残念point
・午後に到着のツアーなので海は満潮で砂浜は見えませんでした。このツアーでは砂浜が顔を出すツアーではないと思ったほうがいいかもしれません

My family and I were very impressed. We were able to see a kaleidoscope of fishes even a shark and leopard stingray. We were even able to see large leather back sea turtles. Definitely worth it

The staff, boat, and experience was awesome! The only thing I wish was a bit more clear is the check in time is actually 30 minutes before you load the boat. We walked and had to kill 30 minutes in the heat.

The first time I learned to surf was at Ala Moana, the second time in Lahaina on Maui, and this time I took lessons in Waikiki. There were so many people that I almost collided with others, and since I couldn't avoid them, I had no choice but to jump off my board, which was a bit scary. Well, since this is the birthplace of surfing, I guess it's to be expected. The waves were also higher this time, making it tough for the students. I definitely want to try again.

1回目はアラモアナで、2回目はマウイ島のラハイナ、そして今回はワイキキでサーフィンを習いました。人が多くてぶつかりそうになったり、よけられないからボードから飛び降りるしかないので少し怖かったです。まぁサーフィン発祥の地なので仕方ないかな、波も今回は高めなので、レッスン生にはきつかったです。またリベンジしたいと思います。

The movie location tour was particularly great. Jeff, our guide and driver, was fluent in Japanese, handsome, and his guiding was entertaining, making the tour even more captivating. The jungle experience was quite thrilling and fast-paced.

映画ロケ地めぐりが特に良かったです。ガイド兼ドライバーのジェフは、日本語が上手で、顔はイケメン、ガイドも面白く、ロケではめぐりをさらに魅了する内容でした。ジャングル体験は、かなりスピード感とスリルがありました。