All Reviews for Family & Accessible Travel

I participated with three friends. Everyone was nervous since it was our first time, but the staff were very friendly and made us laugh, which helped ease our tension! All three of us agreed that it was so great that we wanted to do it again! I would like to participate again when I go to Hawaii!

友人3人で参加。みんなはじめてでドキドキだったけど、スタッフの方がたくさん声をかけてくれたり笑わせてくれて緊張もほぐれました！3人とも「もう一回やりたい！」と声が揃うほど最高でした！またハワイに行くときは参加したいと思います！

The tour started at 5 PM, and there were no Japanese participants, just four groups out on the water. It might have been fine if we had gone parasailing first, but since it was last, I got seasick from the waiting time. It was quite close. However, the activities were amazing. We even saw a double rainbow.

夕方17時からのツアー、日本人はおらず4組で海にでました。最初にパラセーリングに乗れると大丈夫だったかもしれませんが、最後だったため待ち時間で船酔い。かなりギリギリでした。が、アクティビティは最高。ダブルレインボーもみれました。

As the reviews said, there were no Japanese people at all, and it was a space where I could fully enjoy being overseas. There were people from various countries, but it felt very homey, and the guide was very kind.
The zipline experience lasted a solid three hours. I was extremely satisfied. Along the way, they quizzed us about Hawaiian history, we cracked and ate walnuts, and we ate bananas—there was never a dull moment!

口コミ通り日本人が全くおらず、海外を満喫できる空間でした。色んな国の人がいましたが、アットホームでガイドもとても優しかったです。
ジップラインはがっつり3時間。大満足できました。途中でハワイの歴史についてクイズを出してくれたり、やクルミを割って食べたり、バナナを食べたり、全く飽きのこない時間でした！

The driver's energy was high, and I felt a fun atmosphere right from the moment I arrived. I definitely want to use this service again on my return trip.

ドライバーのテンションが高くて、到着直後から楽しい気分になりました。
ぜひ、帰りも利用したいと思います。

Super great experience. Plenty of time to snorkel and a fun sail, as well. The crew makes this outstanding.

I had an awesome time snorkeling and would highly recommend the tour. I am not a strong swimmer and was somewhat anxious about the experience. To calm my fears, Cheiko held my hand for the majority of the tour which allowed me to relax and to challenge myself to let go and enjoy the moment. I felt safe and was able to accomplish a personal goal, especially since I love adventure. What a thrilling ride! My nephew accompanied me who had the time of his life as well!

I loved this experience. Location was easier to find. Check in was simple and easy. I liked the safety video. The real star was the helicopter ride. I highly recommend seeing Oahu from a helicopter and with the doors off!! I was able to take so many amazing pictures. I have been to Oahu many times and seen some of the sights from ground level, but it is nothing like seeing it from the air! Breathtaking!! The ground crew was fabulous, so helpful! I sat in the back on the right side. That was the only thing that was a bummer. I didn't get to a good view of Waikiki and some of the other sights on the left. The pilot, Steve, did do some circles to allow the right side riders to see, but many times, it was enough time to see and take photos. It is windy in the back, so I had to purse my lips throughout most of the flight to keep my lips and cheeks from flapping everywhere! I did wear a sweatshirt because there was a slight chill from the higher altitude. Overall, I give this experience a 10 out of 10!! If I every get back to Hawaii, I will take this helicopter ride again!!

I took the ride from the Waikiki Banyan as a solo traveler. On the way there, it was the last hotel for drop-off, so naturally, the pick-up started from here on the return trip. We stopped at about five hotels before heading to the airport. I thought we had plenty of time to arrive at the airport, but it turned out to be just when the departure rush was starting. Being early gave me peace of mind, and I was able to relax in the lounge, which was great. I rely on this service every time I travel alone.

一人旅で、ワイキキバニアンから乗車しました。
往きでは最終降車のホテルでしたので、やはり帰りはここからピックアップが始まりました。
5つくらいホテルを回って空港へ。空港に到着する時間は余裕だな・・・と思いましたが、ちょうど出国ラッシュの時間帯ですので、早い分には心の余裕も出来ますし、ラウンジでゆっくりできたので良かったです。
一人旅の時は毎回お世話になります。

Since I was traveling alone, I used this option instead of Uber, which was cheaper. I think I waited about 30 minutes from the time I arrived at the Roberts counter until the shuttle departed. We stopped at Ala Moana, Hilton, Sheraton, and Moana, and finally at my accommodation, the Banyan. Even though I wasn't in a hurry, it didn't seem much different from a chaotic shuttle. However, I often use it because I can ride comfortably when traveling alone.

一人旅でしたのでUberよりも安価のこちらを利用しました。ロバーツのカウンターに着いてからシャトル出発まで30分くらい待ったかな？
アラモアナ、ヒルトン、シェラトン、モアナ回って最後に私の宿泊先のバニアン。急いでないとはいえ、混沌シャトルとそんなに変わらないのかな？
でも一人旅の際、安心して乗れるのでよく利用しています。

For solo travelers, the shuttle service here takes longer than using a taxi, but it is more economical. For larger groups, I think a taxi would be more convenient.

一人旅だとこちらの送迎の方がタクシーを使うより時間はかかりますが割安です。
大人数だとタクシーの方が便利かと思います。

The activity itself was fine, but it seems that the management of the transportation is not going well. I recommend obtaining a mobile number that you can use to call on-site.

アクティビティ自体は問題ありませんが送迎のマネージメントがうまくいってないようです。　現地で電話できる携帯番号を取得しておくことをお勧めします。

I have done parasailing several times, but this was the highest in terms of altitude and airtime, allowing me to enjoy a leisurely stroll in the sky! The top of Diamond Head was almost at eye level, and I was able to enjoy a view looking down on Waikiki, so I’m glad I chose the 150m parasailing. You do get dropped into the sea quite a bit, but that was fun too. The staff spoke a bit of Japanese and had a sense of humor, which made it enjoyable. They also took plenty of photos while we were flying. However, since the boat has no roof, sun protection is essential.

パラセイリングは何度かやったことがありますが、高さ・滞空時間ともに過去最高で、ゆっくり空中散歩を楽しめました！
ダイヤモンドヘッドの頂上がほぼ目線の先にあり、ワイキキの街もかなり眼下に見下ろせる景色を味わえたので150mのパラセイリングにしてよかったと思います。
海にはガッツリ落とされますが、それも楽しかったです。スタッフさんも片言の日本語をしゃべりユーモアがあって楽しませてくれました。飛んでる間の写真もたくさん撮ってくれます。
ただ、船には屋根がないので日焼け対策は必須ですね。

They arrived on time and were very punctual. I almost made a mistake with the terminal I needed to get off at, but they helped me correctly. However, their English was very fast.

時間どおりにきちんと来てくれました。降りるターミナルを間違えかけましたが、ちゃんと教えてくれました。ただ英語がとても速かったです。

We traveled to the parasailing location by a small boat. During the ride, the cheerful instructor kept the atmosphere lively and played music, which made it a lot of fun! After moving over the bright blue sea for a while, we took off, and the view of Oahu from the sky was truly breathtaking—a rare sight that can only be seen here. Each group had about 5 minutes, and when we participated, there were four other groups, so there was a bit of a wait. Since the boat kept moving while we waited, those who are prone to motion sickness might want to have some motion sickness medication. Lastly, it was great that we could purchase photos taken by the instructor with a camera on an SD card (it cost an additional $30, but I bought it). I would definitely like to request this again when I visit Hawaii!

パラセーリングをする場所まで小型の船で移動しました。その間も陽気なインストラクターの方が盛り上げてくれたり音楽を流してくれたりでとても楽しかったです！真っ青な海の上をしばらく移動した後に飛んだのですが、空から見るオアフ島は本当に絶景で、ここでしか見られない貴重な景色でした。大体1組5分程度で、私たちが参加した時には他に4組の方々がいらっしゃったので少し待ち時間はありました。待っている間もずっと船が動いているので、酔いやすい方は酔い止めがあった方がいいかもしれません。最後にインストラクターの方がカメラで撮ってくれた写真をSDで購入できたのも良かったです（別途30ドルかかりましたが購入しました）またハワイを訪れた際には是非ここでお願いしたいです。

An amazing time. The highlight of our trip! The staff was so friendly and made the trip super special for us!

The hotel shuttle arrived on time, which was great, but there was supposed to be a park souvenir included in the fee, and we didn't receive anything, which disappointed the kids. The BBQ food was also cold, and I thought it might have been better not to include it. The three days of free Wi-Fi was a nice touch.

ホテルの送迎は、時間通りに来てくれて良かったですが、料金に含まれるなかに
パーク記念品とありましたが何も頂けなく子供が残念がっていました。
BBQ の料理も冷めていて、付けない方が良かったかなと思いました。Wi-Fiが3日間無料付きは、良かったです。

I participated in the 10 AM session with my 4-year-old son. The guide, who has experience scuba diving in Japan, was fantastic! He encouraged my son, who was scared to go down the stairs to the submarine, saying, "It's not scary—it's exciting!" The guide was also fluent in Japanese and shared a lot of interesting details about the ocean, likely due to his scuba diving experience. Although the view was somewhat monochrome, my son was thrilled every time we got closer to the reef, exclaiming, "It's the fish's house!" I recommend bringing a jacket since it gets cold in the submarine. The round-trip boat ride was quite bumpy, but I didn't get seasick since I stayed on the second deck. According to the staff, it's easier to get seasick on the first floor. You could buy commemorative photos with a card, but it seems cash is the main method of payment. We even saw turtles from the boat, making it a very satisfying tour.

4歳の息子と2人で10時の回に参加しました。スキューバダイビングで日本にいらしたことのあるというガイドさんが最高でした！潜水艦への階段を降りるのを怖がった息子に「怖くないよ〜excitingよ！！」と声を掛けて支えて下さいました。ガイド自体も流暢な日本語でおもしろく、スキューバダイビングをされているせいか海の様子もとても詳しく伝えてもらいました。割とモノクロな視界ではありますが、息子も魚礁に近づく度に「おさかなのおうち！！」と大喜びでした。潜水艦は冷えるので、上着を持って行く事をお勧めします。往復の船は結構揺れましたが、ずっと2階デッキにいたせいか酔いませんでした。スタッフの方曰く、1階の方が酔いやすいとのこと。記念写真はカードでも買えましたが、基本は現金のようです。船から亀も見れて、大満足のツアーでした。

Everything was perfect from the first step!! Highly recommended!!!

I used the service from the hotel to the airport. Perhaps because it was the last pickup, the bus arrived 15 minutes late. I was quite anxious while waiting. The road to the airport was congested, so it took a bit longer, but I made it in time for check-in.

ホテルから空港まで利用しました。
最後のピックアップだったからか集合時間より15分遅れてバスが来た。待っている間はかなり不安だった。空港までの道が渋滞していて少し時間がかかったがチェックインには間に合った。

I was glad that I could ride several times.
Along the way, I cracked open macadamia nuts with a stone and charged up my energy, and I was able to drink water.
The guide was also interesting, and the long flight while looking at the ocean was the best!!
I'm so glad I went!
The scenery was amazing.

何本も乗れたのでよかったです。
途中で殻に入ったマカダミアナッツを石で割って食べてエネルギーチャージしたり、水が飲めたりしました。
ガイドさんも面白かったし、海を見ながらの長距離フライトは最高！！
行って良かった〜！
景色も最高。

Fun, nice view from the sandbar, nice staffs, what a nice experience!!

As soon as I exited the airport, there was a desk, and they guided me smoothly just by saying my name. There were many things I didn't understand in English, but the driving was excellent.

空港出口でてすぐにデスクがあり、名前言うだけで、スムーズに案内してくれました。英語でわからないところがたくさんありましたが運転は、あうまかったです。

I had always wanted to visit Kualoa Ranch. I wasn't very experienced with horseback riding, and I was worried about the guide speaking English, but it turned out fine! Before riding, we watched an explanation video in Japanese. There was no waiting time at all, and we could get on the horses right away after arriving. The horse I rode was a bit free-spirited and sometimes moved on its own, but it was very well-behaved and walked slowly along the designated path. I had the experience of realizing that Hawaii is not just about the ocean! You can ride a horse through a place that feels like stepping into a movie world! It was so much fun!＼(^o^)／ I was disappointed that I didn't have enough time to try the ranch's hamburger (laughs).

1度は行ってみたかったクアロア牧場。
乗馬も大して慣れていないし、ガイドも英語ということで不安でしたが大丈夫でした！
乗馬の前に日本語の説明ビデオが見れます。
待ち時間も全くなく着いたらすぐ馬に乗れる感じでした。
私が乗った馬はちょっと自由な子で勝手に動いてしまうときもありましたが、とってもお利口できちんと決まった道をゆっくりと歩いてくれました。
ハワイは海だけじゃないんだ！という体験ができました。
映画の世界に入り込んだような場所を馬に乗って歩けます！
楽しかったです＼(^o^)／
時間が足りなくて牧場のハンバーガーが食べれなかったのが残念でした（笑）

The boat ride to the sandbar and walking out on the sandbar was a great experience. Highly recommend it. Unfortunately, the weather could have been a little better as it rained for a bit. The crew were friendly and provided great commentary as to what to see and do as well as safety features. The snorkeling by the reef was another great experience.

I had been to Hawaii many times, so I wish I had participated earlier! I was a bit worried about the sandbar and shooting for the first time, but once I went, I had no worries and just enjoyed it! It was fun, friendly, and smooth. The lunch was delicious, and the staff were cheerful, making for a fulfilling day. I will definitely participate again.

HAWAIIへは何度も行っていたからこそ！もっと早くに参加して居ればよかったと思いまいした。初めてのサンドバーとシューティングで心配もありましたが、行ってみれば何の心配もなくEnjoy！でした。楽しく、親切にスムーズでした。ランチも美味しく、スタッフさん達も明るく充実の一日でした。また、参加させて頂きます。

Lots of fun and relaxation on a short 1.5 hour afternoon cruise.

Saw hummingbird fish and turtles. Got splashed by the waves and enjoyed our time out on the water

This was my second zipline experience, and compared to last year's at Kualoa Ranch, the scale was much larger. Being a tour specialized in ziplining, it was fantastic!

２回目のジップラインでしたが、昨年のクアロアランチに比べるとスケールも大きく、ジップライン専門のツアーだけあって最高でした。

It was a shuttle service to the airport, but even after the scheduled pickup time, the shuttle did not arrive. After waiting for 10 minutes past the scheduled time, I called the local office. After explaining the situation, I was put on hold for nearly 10 minutes, and when they finally got back to me, they said, "We're on our way, so please wait a little longer," and I had to wait again. However, even after waiting, the shuttle still did not arrive, so I called again 10 minutes later. They said they would check again, and this time I was on hold for over 15 minutes (which was frustrating). Ultimately, they informed me that the shuttle would not make it, and I would need to arrange a taxi separately, so I ended up taking a taxi to the airport (of course, I didn't have to pay for it). This was a 50-minute delay from the original pickup time. I used the hotel phone, so I didn't incur any financial burden from the 25 minutes on hold, but standing there and listening to Hawaiian music on hold for so long was very stressful. This was my first time using Roberts Hawaii, and I was really disappointed not only by the delay but also by the poor handling of the situation. I won't be using them again.

空港への送迎でしたが、ピックアップ時間になってもシャトルは来ずで、予定時間から10分経過したところで、現地オフィスへ電話を入れました。
事情を説明したところ、確認するとのことで10分近く保留中となり、待たされた割には、「向かっているので少し待って」で、また待機することに。。
ですが、待っていてもやはり来ないので、10分後に再度電話をしたところ、また確認すると言われ、今度は15分以上保留（イライラ）で、最終的にはシャトルが間に合わないので、タクシーを別途手配すると言われ、タクシーで空港へ向かうことになりました。（自己負担はもちろんなかったですが）
当初のピックアップ時間から50分の遅延です。私はホテルの電話を使わせてもらったので、計25分の保留でも金銭的な負担はなかったですが、立ちっぱなしで、保留中のハワイアンミュージックを延々と聞いているのは、とてもストレスでした。
ロバーツハワイを使うのは初めてでしたが、遅延もさることながら、対応の手際の悪さに本当にガッカリしました。もう使いません。

Seeing Diamond Head and Waikiki Beach from the sky over the ocean is amazing. The last jabon was only a little wet. You might feel a bit seasick.

海の上で空から見るダイヤモンドヘッドとワイキキビーチは最高です。最後のジャボンも少し濡れる程度でした。ちょっと船酔いはするかも。

We really enjoyed our trip. Our guide Jessica was very entertaining and knowledgeable. Maui is beautiful. Glad we flew over for the day