All Reviews for Family & Accessible Travel

During our first trip to Hawaii, we decided to sign up for a Hawaiian show. We went in early June, and since it was in the evening, the sun was still shining when we were shown to our seats, which were directly in the sunlight. There was nothing to block the sun, so the seats that weren't in the shade (the ones directly in front of the stage) were extremely hot until the sun went down. Fortunately, we were seated in a shaded area, which was a relief.

The meal was a buffet, and since many people were going to get food, I was a bit worried about whether there would be enough left. However, it turned out fine. (There was a system in place where the area for getting food was determined, and you couldn't go up to get food unless you were called by the staff.)

We enjoyed the event even from our seats that weren't directly in front, and the dancing was wonderful. The male hula dancers were incredibly impressive and surprised us.

On the way back, we were able to take photos with the dancers in the lobby, which made for a great memory for us, as we had never seen authentic hula before.

初めてのハワイで、ハワイアンショーを見てみたいと思い申し込みました。
行ったのは6月上旬、夕方からなのでまだ陽も落ちてなくて座席に通される時間帯は日差し直撃。
特にさえぎる物もないため、陰になっていない席（ステージ正面席）は陽が落ちるまでは暑さ地獄。幸運にも横っちょの陰の席だったので助かりました。
食事はビュッフェで、かなりの人が取りにいくので「残っているのかなぁ～」と少々不安ではありましたが、大丈夫でした。（ビュッフェを取りにいくエリア順が決まったいました。ボーイさんからそのエリアへ声がかからないと勝手に取りにいってはいけない仕組みでした）
イベント自体は正面席でなくても十分に楽しめましたし、踊りも素晴らしかったです。男性フラが迫力満点で驚きました。
帰りには、ロビーで踊り子さんたちと写真が撮れましたし、
一度も本場のフラを見たことない私たちにとってはとても良い思い出になりました。

I was very satisfied with the tour content and the guide's response! It's just a shame about the weather and the strong waves. I would like to participate again next time.

ツアー内容、ガイドさんの対応等は大変満足でした！
ただお天気と波が強くて残念。
また次の機会に参加したいです。

The sunset was gorgeous and service very good. Food was fine, entertainment ok.

Despite the voucher confirming a pickup at 7:25 AM in front of the hotel, I received a phone call in English just before leaving my room on the morning of the event, stating, "The pickup has been canceled, so you need to get a taxi on your own and come to the meeting point." I also had to cover the taxi fare. The sudden change communicated in English caused me to panic, and with an unstable Wi-Fi connection and no Uber account, I struggled to communicate the meeting location clearly to the taxi driver I managed to flag down in front of the hotel. I got lost in the harbor as well, and the taxi fare ended up being over $20. I felt deceived. The catch was decent, but the fishing gear was quite old and in poor condition, though I was glad to catch something. If it weren't for the last-minute change in transportation, I would have been nearly completely satisfied. I was really disappointed by the abrupt change. I recommend being prepared for self-arrival in case of transportation changes (confirming the meeting location clearly, having taxi fare, and having the Uber app ready) instead of relying solely on the provided transportation.

予約確定後のバウチャーに｢滞在ホテル前で7時25分にピックアップ」と記載されていたにも関わらず、当日の朝、部屋を出る直前に、ホテルの部屋電話に、「ピックアップは無くなったから、自力でタクシーを拾って、集合場所まで来て」という英語での電話を受けた。タクシー代もこちらもち。いきなりの英語での電話による変更で、パニクる上、wifi状態も不安定で、Uberも未登録だったため、ホテル前で待機のタクシーを拾って、その運転手に、集合場所を明確に知らせるのに、とても苦労した。ハーバー内でも、迷って、タクシー代金も20ドル以上した。騙された気分。釣果はまあまあ。釣具はかなりの年季物で傷みがひどいが、釣れたから良し。送迎間際の送迎変更さえなければ、ほぼ大満足。出鼻を挫かれ、ホントにガッカリ。送迎があると安心せず、自力で集合する場合の備え(明確な集合位置確認、タクシー代、Uberアプリ等)をお薦めする。

I visited Hawaii for my wedding and honeymoon. The day before going to Hawaii, I suddenly decided I wanted to participate in this activity, so I thought it would be quicker to check for availability with someone local. As soon as I arrived in Hawaii, I visited the Beltora store there and made a reservation. The staff spoke Japanese, which made the reservation and payment process smooth. The activity itself was a lot of fun! My wife, who usually isn't comfortable with heights, seemed fine even at 150 meters and really enjoyed it.

It seemed that the staff wouldn't take photos unless you asked them. When we went out on the boat and I mentioned it while the other guests were flying, they took out a camera and started taking pictures. In the end, they took about 70 or 80 photos. When we got back, I checked the data on the camera and received it on an SD card. By the way, it cost $30. I'm very satisfied as we made some wonderful memories.

ハワイには挙式とハネムーンで訪問しました。
ハワイに行く前日にこのアクティビティに参加したいと急遽思い立ち、空きの確認等現地の方が早いかなと思って、ハワイに到着してすぐにベルトラさんのハワイの店舗に訪問し予約しました。
対応スタッフの方は日本語も対応していてスムーズに予約と支払い完了。アクティビティ自体もとても楽しかったです(^-^)嫁も高い所は苦手だったけど150mでも大丈夫そうでとても楽しんでいました。
写真の撮影はスタッフに言っておかないとしてくれない様子でした。ボートで沖に出て、他のお客さん飛ばしてる時に言ったら、カメラ取り出して撮り始めてくれました。結果7,80枚くらい写真撮ってくれました。帰ったら一応カメラで中のデータ確認してSDカードで貰いました。ちなみに30ドルでした。とても良い思い出ができて満足です。

This was, quite simply, AMAZING! The crew were all super friendly, helpful, and knowledgeable. As soon as we reached the snorkel spot we saw sharks, which came pretty close. We would absolutely do this again.

I thought the Aloha pattern looked like Roberts, so I approached them, but I couldn't remember their name or anything, and my friend asked me, "How did you know?" (laughs) If you remember the patterns from the Roberts website, you might have smoother encounters.

ロバーツと分かるのがアロハの柄がロバーツぽいなと思ってこちらから声をかけたのですが、名前も何も出でなかったので友人になんで分かったの？笑と聞かれました。ロバーツのサイトにあるブランドの柄をおぼえておくと、スムーズに出会えるかもです

I stayed in Honolulu after flying from Haneda, then spent some time on the outer islands before returning to Honolulu. I was given a lei again, but I thought it would have been nice to have just one time. I feel like the quality of the leis has declined compared to before.

羽田からホノルルにステイ、その後離島で過ごしまたホノルルに戻ってきたのですが、またレイをかけてもらい一度でいいのにって思いました。
以前はよりレイの質が落ちた感じがしてます。

The arrival was on time, and the car was exactly as shown in the pictures, making it easy to identify. The drop-off instructions at the airport terminal were also accurate.

指定の時間通りの到着で、写真通りの車だったので分かりやすかった。
空港ターミナルでの下車案内も的確だった。

Evening rush hour can often cause delays, but the departure time was set appropriately, and we made it with plenty of time to spare. The luggage was also handled for us as usual, making for a comfortable experience.

夕方はラッシュで遅くなりがちですが、出発の時間設定が適切で余裕で間に合いました。
荷物もいつも運んでもらえ快適です。

I was picked up 5 minutes late. Then, I got caught in a light traffic jam and arrived at the airport after the flight time had already passed by 2 hours. Other flights were checking in at the same time, and the counter had a long line, making for a very tight check-in. It would have been better if the pickup time for the hotel had been more flexible. The driver was a cheerful person.

５分遅れてお迎え。さらに軽い渋滞に捕まりフライト時間の２時間前を過ぎて空港に到着。他の便とチェックインが重なりカウンターは長蛇の列でギリギリのチェックイン。ホテルへのお迎え時間はもっと余裕があって良いかと。運転手さんは陽気な方でした。

I used the service from the hotel to Daniel K. Inouye International Airport. This time, my departure was delayed, and I found out about it on the day by checking the app. I received an email about the change in pickup time, but it wasn't sent to my smartphone, so it might be a good idea to ensure that emails are accessible.

ホテルからダニエル・K・イノウエ国際空港まで利用させていただきました。
今回は出発が遅くなって、当日アプリを見てそのことを知りました。
ピックアップ時間の変更メールが来ていたけれど、スマホにくるメールではなかったので、メールがわかるようにしておくと良いかもしれません。

I used this service to get from Daniel K. Inouye International Airport to my hotel. Once I arrived at the airport, I was able to get on right away by going to the counter. From there, we made a few stops on the way to the hotel, but I considered it a sightseeing tour of Waikiki. If you're staying at Hilton Hawaiian Village, it might be a good idea to get dropped off at Ilikai depending on your tower.

ダニエル・Ｋ・イノウエ国際空港からホテルへ向かうのに利用させていただきました。
空港に到着したら、カウンターに行けばすぐに乗せてもらえて。
そこからはホテルまでいくつか廻っていくけれど、これはワイキキ見物と思ってます。
ヒルトンハワイアンビレッジに泊まる方は、タワーによってはイリカイで降ろしてもらうと良いかもしれません。

After arriving at the airport, we waited at the reception counter for about an hour before getting on the shuttle. Furthermore, when we got on the shuttle, there were already other people on board, and we were the last to be called. I felt like we wasted time waiting. Maybe it would have been better to take a taxi.

It states that "Japanese-speaking staff are available," but I don't think we could request Japanese at the time of booking.

空港に到着してから受付カウンターで約１時間待たされてシャトルに。さらに、シャトルに乗ったら既に他の人が乗車していて、私たちは最後の乗車案内。なぜ待たされたのか？時間を損した気分。タクシー乗ったほうが良かったかな。
「日本語スタッフの対応も可能」と記載しているが、申し込み時点で日本語のリクエストは出来なかった気がする。

We were picked up from the hotel and after a short drive, we boarded the cruiser at the port and headed to the sandbar. There was a lovely Japanese woman among the staff, which made me feel completely at ease. All the staff were friendly and attentive. The tide wasn't too low, and the water was up to my waist, so it didn't quite feel like a sandbar, but the stunning scenery more than made up for it! We saw several sea turtles floating around. While enjoying delicious hamburgers for lunch, we moved to a different spot where we could leisurely snorkel and see beautiful fish living around the large coral reef. It was truly an enjoyable tour. I recommended it to acquaintances going to Hawaii!

ホテルからピックアップ、少し車で走った港からクルーザーへ乗り込んでまずはサンドバーへ。スタッフにとても素敵な日本人の女性がいたので何の不安もありませんでした。スタッフはみんな　フレンドリーで気遣いも細やか、潮の状態はそこまで引いてなくて　腰あたりまで海水がありサンドバー？？って感じではありましたが　それを上回る程の景色のすばらしさ！！
ぷかぷか浮いているウミガメも何匹も見られました。美味しいハンバーガーのランチをほおばりながら、場所を移動して大きなサンゴ礁の周りに住む綺麗な魚たちをシュノーケリングでゆっくり見ることもでき本当に楽しいツアーでした。ハワイに行く知人に　お勧めしました！！

Upon arriving at the airport and heading to the designated group exit, I quickly found the counter and was sent to the hotel without any worries. I will use this service again next time!

空港に到着して　事前に集合場所となっていた団体専用の出口へ進んでいくと
すぐにカウンターがわかり　何の心配もなくホテルへ送ってもらえました。
次回も　利用します！！

Schedule: 2019-07-03 / Number of people: 2 (newlyweds)
【Positive Points】
- The guidance from the Japanese staff is very attentive.
- The distance from the base (Kailua Beach Center) to Kailua Beach is short, making it convenient.
- Bicycle rentals are available ($10 per person).
- For lunch, you can choose between a lunch plate shop and a pizza place (Bob's Pizzeria). The pizza is highly recommended.
【Negative Points】
- Tips are not included in the tour price, so you need to pay tips separately.
【Other】
- Lanikai Beach is about a 20-minute bike ride away, but it's worth visiting.
- Be careful as time flies by quickly! (I couldn't go to downtown Kailua...)
- The bike I rented was a fixed gear, so those who are not used to riding should be cautious. (I wasn't used to it and fell while trying to brake suddenly, and since I was in a swimsuit, I ended up with serious injuries.)

日程:2019-07-03/人数:2名(新婚)/
【良かった点】
・日本人スタッフによる案内が手厚い。
・拠点(カイルアビーチセンター)からカイルアビーチまでの距離が近いため便利。
・レンタサイクルあり(1人10ドル)
・昼食はランチプレート屋とピザ屋(Bob's Pizzeria)が任意で選べる。おすすめはピザ。
【悪かった点】
・ツアー代金にチップが含まれていないため、別途チップを支払う必要あり。
【その他】
・ラニカイビーチまでは自転車で約20分の距離だが、訪れる価値がある。
・あっという間に時間が過ぎてしまうため注意！(カイルアの街中に行けなかった…)
・レンタサイクルで借りた自転車が固定ギアのため運転に慣れていない人は注意してほしい。(私は慣れてなく、急ブレーキで転倒してしまい、水着姿だったため、重傷を負ってしまった)

My parents booked a Japanese tour for their first trip to Hawaii at 10 AM. When the time came and the shuttle didn't arrive, I called and was put on hold for 4 minutes for confirmation, only to be told that it was unavailable and they wanted to change it to 11 AM. Reluctantly, we changed it to 11 AM, but with the explanation in English, my parents dozed off inside the submarine, not understanding the language. This special trip to Hawaii to honor my parents was ruined. I don't think I will use this service again.

両親が初めてのハワイ旅行で、日本語のツアー10時に予約しました。時間になっても送迎が来ないので電話してたら確認に4分も保留され、しかも利用できないから11時に変更してほしいとのこと。仕方なく、11時にしましたが英語の説明で両親は潜水艦の中で、言葉が分からずウトウト。せっかくの親孝行のハワイ旅行が台無しです。もう利用しないと思います。

It rained during the day, so we were indoors after it got dark. The location is a bit hard to find, so it’s better to arrive early. I reserved a golden seat, but it was positioned too far to the side from the stage, and the angle was blocked by equipment like speakers, which was a bit disappointing. It was a buffet style, but if you miss the timing, there can be a long line, and some items run out quickly. I read in other reviews that golden seat guests had priority, but it seemed like regular ticket holders were the first to grab food, and we followed after them. The taste was generally good.

夜にはやみましたが日中雨が降ってたからなのか室内でした。場所は少しわかりにくいため、はやめに行った方がよさそうです。ゴールデンシートを予約しましたが、ステージからサイドすぎてスピーカー等の機材で遮られてる角度で少し残念でした。バイキング形式ですが、とるタイミングを見失うとすごい行列で無くなってしまうものもありました。他のかたの口コミでゴールデンシート優先とありましたが、普通に一般席の人がいの一番にとっており、それの後に続いた感じでした。味は普通に美味しかったです。

What a great cultural experience. Ideal for all ages & families! A big day, but a great day learning about pacific cultures :)

While waiting for my luggage, I was kindly guided by the staff. I always use this service, and it is particularly smooth and reassuring without any trouble. The drivers are also friendly. I would like to use it again.

荷物を待ってる間に、係の方に呼ばれ親切に案内していただきました。いつも使っていますが、特にトラブルなくスムーズで安心できます。ドライバーさんも親切です。
また利用したいです。

The pickup was 10 minutes late, which was expected. Be careful of seasickness on the small boat from near the Hilton to the sea. You can take selfies with your camera, but if you ask for help, it will be charged. The scenery is amazing, but my wife was feeling groggy from seasickness.

ピックアップ１０分遅れ、まぁ想定内。ヒルトン近くから小型船て海へ船酔いするので注意。カメラ持参で自分撮りは可、頼んだら有料。景色は最高、妻は船酔いでグロッキー。

I enjoyed a calm tour with no waves. In the morning, I fully enjoyed kayaking, had a big pizza, and in the afternoon, I rented a bicycle and headed to a beach where I could enjoy snorkeling. It was a fulfilling day.

波の無い穏やかなツアーを楽しめました。
午前中はカヤックを目一杯楽しみ ビッグなピザを食べ 午後からは 自転車を借り シュノーケルが楽しめるビーチにと 充実した1日になります。

It was enjoyable to listen to stories about traditional Hawaiian plants in the garden of the Bishop Museum. Although I was a complete beginner, I had the valuable experience of taking hula dance lessons from a qualified instructor while learning the meanings of the songs. At the end of the hula lesson, I asked our guide to take a video of us dancing on my smartphone, and they kindly agreed.

After the hula lesson, we did lei making. The string part of the lei is also woven from grass, and we insert flowers at the end. Since the flowers wilt within a day, I stored them in the refrigerator as soon as I returned to the hotel and wore them out that evening. While I can't bring the flowers back to Japan, I can take the ring part without the flowers (customs is fine with that; it seems they microwave it before use). Once back in Japan, I can dry them and preserve them as dried flowers.

ビショップミュージアムの庭でハワイ伝統の植物の話を聞くのは楽しかったし、全くの初心者でしたが歌の意味を習いながら、専門的な講師の資格を持つ先生からフラダンスのレッスンを受けることができ、貴重な体験ができました。フラレッスンの最後には、ガイドさんに自分たちの踊る様子をスマホで撮ってほしいとお願いしたところ、快く引き受けてくださいました。
フラレッスンの次に、レイメイキングをしました。レイの紐（輪っか）の部分も草で編み、最後に花を挿します。花は1日で萎れてしまうので、ホテルに戻るとすぐに一旦冷蔵庫で保存し、夜のお出かけ時に着けて出かけました。花は日本に持って帰れませんが、花を抜いて輪っかの部分だけなら日本に持ち込めます（税関大丈夫とのこと。使う前に電子レンジにかけてるみたいでした）。日本に持って帰ったら乾燥させ、ドライフラワー状態で保存することができます。

I was worried because there were only foreign customers, but it was totally fine. I had signed up for the 150m jump, so I was a bit anxious about it, but once I actually jumped, it was absolutely amazing.

外国人のお客さんばかりで心配してましたが、全然大丈夫でした。150mに申し込みしてたので内心、大丈夫かなって思っていましたが、いざ飛んでみるとめっちゃ、最高でした。

I used this service from Waikiki to the airport. The driver arrived 15 minutes before the scheduled time and waited until the departure time. Although the communication was in English, I had no worries, and the driver was friendly and very kind. I would like to use this service again next time.

Waikikiから空港迄で利用しました。ドライバーの方は、予定時刻の15分前には到着しており、出発時間まで待機していらっしゃいました。英語での対応でしたが、心配なことはなく、気さくに会話をしてくれとても親切な方でした。また次回、利用したいと思います。

I experienced the 150m activity. As the title suggests, the activity was very enjoyable. The staff primarily spoke English, but they were very kind and used Japanese when speaking to us.

As for the activity itself, a point to note is that the boat rocked quite a bit, and more than half of the other people on board got seasick, so it's better for those who are prone to motion sickness to take medication beforehand.

The reason I gave it four stars instead of five is that the pickup bus was about 15 minutes late. While it seems understandable due to the arrangements for other guests, I had seen stories in experiences where the pickup didn’t show up, which made me quite anxious. However, the driver was friendly, and my overall impression was very good.

150mを体験しました
タイトル通りアクティビティはとても楽しかったです
スタッフの方は基本的に英語ですが自分たちに話しかけるときは日本語を使って下さったりとても親切でした
アクティビティ自体の注意点としては船の揺れが結構激しく乗っていた他の人達が半分以上酔っていたので弱い人は酔止めを飲んで行ったほうがいいです
星を一個下げた理由ですが迎えのバスが15分程遅れて来たことで下げました
他の方の送迎の関係もあり仕方ない気もしますが、体験談で迎えに来なかったという話も見ていましたのでかなり不安になりました
ですが運転手さんも気さくな方で印象はとても良かったです

Thank you for your continued support.
I feel that the directions from the airport exit to the pickup point (as explained in the voucher) are a bit unclear. However, once you get on, the service is very kind and reassuring.
I look forward to your assistance next time as well.

前回もお世話になっております。
空港の出口からの、、、乗り場迄が（バウチャーの説明が）分かりにくい気がします。　　でも、乗り込んでからは、とても親切で安心出来ます。
次回もよろしくお願いします。

This is a location used for the filming of many movies. Whether you're a movie fan or not, you can enjoy it! You can fully enjoy nature, and traveling in a private vehicle is fun. It feels like riding a roller coaster. People of all ages, from adults to children, can have a great time without getting bored. A guide who speaks Japanese shares interesting stories with humor.

多くの映画の撮影で使われた場所です。
映画ファンでなくてもそうでなくても楽しめます！
自然を満喫できますし、専用車での移動は楽しいです。ジェットコースターに乗っているような感じになります。
大人から子供まで飽きることなく楽しめます。
日本語が話せるガイドさんがユーモアを交えながら秘話を話してくれますよ。

I think it will be interesting if you go without too many expectations. It's not often you get the chance to ride a submarine, and the sight of fish gathering around a sunken ship is something you won't see elsewhere. However, if you go with the image of the colorful fish shown on the website, you might be a little disappointed.

期待しすぎずに行けば面白いと思います。
潜水艦に乗る機会はなかなかないですし、 沈没した船などに魚が群がる様子は他では見られない景色だと思います 。
ただ、サイトに載っているような色とりどりの魚たちというイメージで行くと、ちょっとがっかりされるかもしれません。