Reviewed by: Tim H.
Loved the trip very much. Our tour guide Damien was fantastic. Kauai is very beautiful. Only complaint, they don't pair couples up very well on the flight over. We met another couple in Honolulu before we departed, and none us was scheduled to sit sit with his or her spouse. Other than that, trip was breath-taking.
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| Attended as: | Couples |
| Posted on: | 2009/12/10 |
Reviewed by: 匿名希望
I recently participated in this tour and would like to report on a couple of concerns I had.
1. At the departure from Honolulu Airport, I was the only one called out to receive an explanation from the local staff in Kauai. It seemed that I was the youngest participant, so they said something like, "You there, the youngest one, come over here," and I was the only one who received the explanation while the other participants were left out. I believe they intended for me to guide all the participants once we arrived. It is quite unsettling that only one participant was given an explanation based solely on being the youngest, and I think it would be a problem if something happened and only one person knew the details. Regardless of being the youngest, I am not the tour guide; I am just a customer.
2. Upon arriving in Kauai, I was supposed to meet the local staff near baggage claim as per the instructions in point 1, but we could not see them at all, which made everyone very anxious. Since I was the only one with information about the meeting, I ended up having to call the contact number for Roberts listed on the voucher. When I called, I was told to "contact the office directly in Kauai," and they provided me with the contact information, so I called the Roberts office in Kauai again. During that exchange, another participant managed to find the late local staff, and we were able to resolve the situation. The anxiety and helplessness of not being able to meet the local staff in a place where everyone was visiting for the first time was significant. I would have appreciated it if the local staff had sincerely apologized for their lateness. I felt like I wanted a refund for the phone call I made to the office.
The rest of the tour went smoothly, and the staff's handling during the tour was fine. However, I wanted to report these two points because I hope that other participants do not have to experience what we did.
先日こちらのツアーに参加しました。
2つほど気になったことがありましたので報告します。
1.ホノルル空港出発時に、カウアイ島現地スタッフとの待ち合わせについてなぜか私だけ呼び出され説明を受けました。参加者の中でどうやら私が一番若かったようなので、「そこのあなた、一番若いからちょっとこっちに来て」といった具合に他の参加者をおいて私にしか説明をされませんでした。おそらく現地に着いて私に参加者全員の誘導を行わせるつもりだったのだと思います。若いという理由だけで参加者一人にだけ説明をしないというのはとても不安がありますし、何かあったときに一人しか詳細を知らないのでは問題だと思いました。そしていくら一番若いからといって私はツアーの誘導係ではありません。一顧客です。
2.カウアイ島に到着して、1の指示通りbaggage claimあたりで待機しているはずの現地スタッフと合流する予定だったのですが、いっこうに姿が見えず全員がとても不安になりました。待ち合わせについては私しか情報を知らないため、結局私がバウチャーに記載されているロバーツの連絡先に電話をかけるはめに。電話をしたところ「直接カウアイ島にオフィスに問い合わせて」とのことで連絡先を教えられ、再度カウアイ島のロバーツオフィスに電話をかけました。そのやり取りの間、何とか別の参加者が遅刻した現地スタッフを見つけることができ事なきを得ました。全員が初めて来る場所で現地スタッフと合流できなかったときの不安や心細さはとても大きいものです。現地スタッフも遅れて来たことについて素直に詫びてほしかったです。オフィスへかけた電話代を返してほしい気持ちでした。
その後のツアーはスムーズに進みました。ツアー中のスタッフの方の対応も問題なかったです。ただ、上記の2点だけ私たちのような経験を他の参加者の方々にはしてほしくなく、ご報告させていただきます。
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| Attended as: | Families with Young Children |
| Posted on: | 2009/11/14 |
Reviewed by: KAMI
This was our second family trip to Hawaii. Since we were there, we decided to explore not just Oahu but also the neighboring islands, so we went to Kauai. It was a very natural island where nature remains untouched. We were able to see sea turtles as well. Waimea Canyon is breathtaking!!
今回は2回目のHAWAIIファミリー旅行でした。
せっかくなので、オアフ島だけではなく
離島へも足を伸ばしてみようということになり
カウアイ島へ。
自然がそのまま残るとてもナチュラルな島でした。
海がめも見ることが出来ました。
Waimea Canyonは絶景です!!
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| Attended as: | Families with Young Children |
| Posted on: | 2009/09/29 |
Reviewed by: Pauline
What a fantastic trip! I was overwhelmed by the beauty of the Park and could have spent the whole trip there. Maybe the bus couldn't make it down some of the other roads.
Needed more time for the Jasper museum at the Park.
Lunch was so late that when we got to Volcano House there was no food left in the sandwich area. Many people on the tour did not want the buffet but had to have it as there was no food available.
You should promote the arts and craft building at the park. There were wonderful things there but I only had 5 minutes to look at the whole building. Also no opportunity to look at the exhibits at the visitor center due to time constraints. All day at the park would be awesome!!
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| Attended as: | Friends |
| Posted on: | 2009/07/04 |
Reviewed by: brandon
Our tour was led by a very friendly old blonde woman. She is very tolerant and knowledgable. I and my friend was late a few times, but she manage to catch up with the schedule. Hawaii island is worth to explore more.
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| Attended as: | Couples |
| Posted on: | 2009/04/27 |
Reviewed by: y.n
This was my first time participating in an English tour, and while my language skills are decent, I was bothered by the poor organization. After arriving, we were dropped off at a McDonald's near the airport and had to wait for about an hour. We then had to wait another hour to join up with those coming by boat to the island, as we were separated into different tours. On the way back, we were dropped off at that empty airport about two and a half hours early, leaving us with nothing to do. The content of the tour itself wasn't bad, but there were just too many long waits, which was exhausting. Previously, I went on a day trip to the Big Island, and that was definitely much prettier... It seems that a day trip to Maui might not be as interesting.
英語のツアーには初めて参加したのですが、語学力はそこそこなので困ることはないですけど段取りの悪さが気になりました。あちらについてから空港の近くのマクドナルドで降ろされて1時間ほど待ち時間。船で島まで来る人と合流して、そこでそれぞれのツアーに分かれるために待ち時間が1時間あったこと。帰りも空港に2時間半ほど前に、あのなにもない空港で降ろされ時間をつぶすはめに…。ツアーの内容自体は悪くないですけど、やたら待たされることが多くて疲れました。以前、ハワイ島に日帰りでいったのですが、そっちの方が断然きれいだったし…。マウイ島は日帰りじゃ面白くないのかもしれないですね。
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| Attended as: | Friends |
| Posted on: | 2009/03/02 |
Reviewed by: Mark
For those who think Maui means nothing but hotels and beaches this tour evidences otherwise. An amazing tour to the top of Haleakela Volcano, the Iao Valley (beautiful canyons, rock formations and foliage), and time to see and shop in Lahaina.
This is a chance to see some of the real Hawaii in Maui!
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| Attended as: | Families |
| Posted on: | 2009/01/03 |
Reviewed by: Greg
Beautiful! This tour was so much fun and our guide Kaui (spelling?) was a riot and very informative. If we ever get a chance to come back we'll definately do this tour again!
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| Attended as: | Couples |
| Posted on: | 2008/12/31 |
Reviewed by: 匿名希望
I participated previously.
In contrast to Oahu's image of blue, Kauai has an image of red. When I was considering a day trip, I was torn between Maui and the Big Island, but I decided to go with Kauai, a place that not many Japanese people visit.
In a word, it's nature! It feels like the island has remained untouched by development. I participated with my family, and it seems my daughter loved the fern cave while my husband preferred the canyon. This island offers various spirits that touch different people in different ways.
以前参加しました。
オアフのブルーというイメージに対して、カウアイはレッドというイメージです。日帰りツアーを検討していた時、マウイ島にするかハワイ島にするか悩んだのですが、あまり日本人が行かないカウアイ島にしようと決め参加しました。
一言で言うと大自然!島が開発されずにそのまま残っているという感じです。家族で参加しましたが、娘はシダの洞窟がパパは渓谷がお気に入りになったようでした。人によって感動するものが違ういろんなスピリッツを与えてくれる島でした。
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| Attended as: | Families with Young Children |
| Posted on: | 2008/12/14 |
Reviewed by: Evva Morgan
First I have to say you MUST ask for JUAN as your guide. He is a native of Kauai. He is not only EXTREMELY knowlegeable of the Island, Juan has a great sense of humor, full of great stories retold to him by his grandfather, native histories, is a wealth of information. The Canyon is fasinating to see, as well as the Water Falls that we stopped along the way to witness. Juan told us local folk lore regarding the Sleeping Giant; Sprouting Horn.
Juan is WORTH THE TRIP in himself!
Aloha
Evva
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| Attended as: | Couples |
| Posted on: | 2008/12/12 |
Reviewed by: subendu
The trip is fun as you get to see the only live volcano on earth..when we visited, we could see the fumes coming out of 2 volcanoes, but couldnot make near the second one because of excess smoke..the black sand beach is also fun and unique.
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| Attended as: | Families with Young Children |
| Posted on: | 2008/12/06 |
Reviewed by: Linda
I thoroughly enjoyed myself. Though the day started out a bit rainy (we did get an awesome rainbow) it cleared up quickly so by the time we were hiking the lava tube the weather was very pleasant. Viewing the volcano plume while having lunch at the Volcano House was awesome! Did enjoy the side trips to the orchid store and the Macadamia Nut factory, but the highlight was of couse hiking the lava beds and getting close enough to the water to see that tremendous grey and white plume where the lava meets the sea. Our driver was very knowledgable and did enjoy the information he provided us. Am tired but happy and would defnitely do this again. Mahalo!
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| Attended as: | Friends |
| Posted on: | 2008/11/03 |
Reviewed by: timothy brock
Note: this is a long day adventure and requires moderate/difficult walking atop the Lava Rocks and paths so be well rested and hydrated for this Adventure. I was amazed and chilled by coming so close to the lava flows and the crater with live lava and steam rising from it..it looks so close you could touch it. This is a great adventure that anyone into the miracle of this great planets processes would love. I still get chills and the big Island is beautiful.
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| Attended as: | Families with Young Children |
| Posted on: | 2008/10/09 |
Reviewed by: Marina Erickson
It was a long day, but one that I will not soon forget! From the moment we were picked up, till we were dropped back off, the staff was excellent. They were fountains of information and made the tour that much better.
Once we arrived into Hilo, I was thrilled to be able to see the crater and recent lava flows. It is amazing that this island is still growing and too see where new land is being created was quite the experience. Also being able to have lunch at the Volcano House was a wonderful touch and I am glad that we were able to have lunch in such a unique environment (and it was really yummy too)!
There was so much to see even once we were done with at the National Volcano Park, and the waterfalls were quite breathtaking. Must thank our river for the stop at the macadamia nut factory, since the ice-cream just hit the spot!
Thank you all for everything!!!!
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| Attended as: | Families with Young Children |
| Posted on: | 2008/08/02 |
Reviewed by: Cathy
This is a very long day, so be sure to get a good night's sleep the night before! We started off the morning with a 4:30 am pickup at our Oahu hotel and were driven to the airport. The driver was on time but the flight out to the Big Island on Island Air was not until after 6:30am, so we did have a but of a wait. The flight out was good, with one stop in Maui to pick up more people.
Once in Hilo, we were placed in a comfortable, air conditioned mini coach that could hold approximately 24 people. Our driver, Steve, was wonderful. He was friendly and constantly speaking to us with a wealth of information.
We are a family of five that went on this tour. I would not recommend this tour for really young children, as this is a long day and there is about a 1 mile hike on uneven hardened lava, but our youngest child is 9 and she did great. Our family enjoyed this tour very much and thought that this tour was a great value. We would definitely do it again.
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| Attended as: | Families with Young Children |
| Posted on: | 2008/06/23 |
Reviewed by: Mr. Lynn Smith
This was a really great trip. Everything was just about as advertised. It was awesome to see the waterfall at Rainbow Falls and to see an active volcano, craters, walk on a lava field, see plumes of smoke from an active volcano. The only downer of the trip is when we got to the airport to return to Oahu, our flight was delayed 1.5 hours. Of course, the tour company can't be responsible for this. The airline (Island Air) did put us on another flight (Hawaiian Airlines) which was also delayed. So we got back to Oahu over two hours later than expected. We left our hotel at 4:30am and didn't get back until 10pm. A very long day so be well rested, especially for the 1 mile (total round trip) hike over the lava field but it was well worth it and I'm glad we did it.
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| Attended as: | Couples |
| Posted on: | 2008/05/25 |
Reviewed by: Geraldine Robinson
An amazing trip. Once in a lifetime chance to visit an active volcano and walk on solidified lava. Fantastic experience.
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| Attended as: | Couples |
| Posted on: | 2008/05/11 |
Reviewed by: Fun Gyrl
I took this took by myself, and I had such a GREAT time. Saw so much lava everywhere, and our guide the driver was very informative. I would recommend to go with some friends or with family, it is just an awesome experience to share with them. It was a great experience, and I will definitely go again, but with some friends or family members.
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| Attended as: | Friends |
| Posted on: | 2008/04/12 |
Reviewed by: Jacqui
The trip was ineteresting, but we were a little dissapointed as we didnt get to see the proposed itinerary (due to to much VOG in the air). Our driver Steve was very knowledgable and liked the sound of his own voice.
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| Attended as: | Families |
| Posted on: | 2008/03/04 |
Reviewed by: Mr. Anonymous
The nature trip is very enjoyable and educational. You get to see stuff that you would not see on the average. It is trip worth taking. However, I did not like the long wait at the airport in the morning and the evening. By the end of the day you are exhuasted. So, you should sleep well night before to enjoy the trip. It is trip that one should take once in their lifetime.
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| Attended as: | Couples |
| Posted on: | 2007/10/11 |
Reviewed by: Mr. Anonymous
I forget the name of our guide, but she shared a lot of interesting konwledge about the volcano. I really enjoyed the trip, and would do it again. I recommend this tour package to everyone, you will learn a lot and enjoy yourself at the same time.
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| Attended as: | Couples |
| Posted on: | 2007/10/05 |
Reviewed by: Menehune
This was my first trip to the island of Kauai, and I must say I fell in love with the island. The people are much more relaxed than Honolulu, and the sceneries were just beautiful. Waimea Canyon was definitely the highlight of this trip, and I'm glad that I was able to see the "Grand Canyon of the Pacific". The breathtaking view of the art of the mother nature is worth every penny. The Wailua River Cruise was very nice, and the Smith family did such a wonderful job entertaining us on the boat and at the Fern Grotto. We thoroughly enjoyed their hospitality. This is definitely recommended if you are only staying on O'ahu, and want to see Kauai for a day.
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| Attended as: | Families |
| Posted on: | 2007/09/19 |
Reviewed by: Mr. Anonymous
Tour begins VERY early, 4:30am. That's NOT a problem, but we didn't take off until well after 7:30. Wasted time. Arriving in Maui, we had to wait another 45 min. for the next flight to arrive to join our group. By this time we had wasted several hours. The staff really did everything they could and were very nice, but I never like my time being of no value.
Our guide, Judy, was very nice, entertaining, & very knowledgeable. They do need to provide her with a hands-free microphone. I didn't care for her driving up & down the crater with one hand. The mini-bus was clean & comforatable, but noisy. The windows rattled really bad.
The first stop was boring and basically a shabby little road-side stand for us to buy over-priced snacks & stuff. They must get a kick-back for stopping there. More wasted time.
Haleakala was amazing. I loved Judy's insight & knowledge of all kinds of trivia. It is FREEZING up there. Bring a jacket or you will not want to get out of the mini-bus. The
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| Attended as: | Couples |
| Posted on: | 2007/08/07 |
Reviewed by: PATTI BARKS
We had the best time of our lives! The only trouble we had was the airport.The company didn't issue some tickets and so at the ticket counter it took about 35 mins for us to get boarding passes.I would have thought maybe it was an oversight but it happened to all of the people in our tour group.It was also a little unnerving not to have some one from the tour company waiting for us at the Hilo airport,but all turned out well.I would recommend the trip to anyone.Our tour guide i believe was Harry...He should get a raise!!! He is very good and never found him to be boring! We tipped him graciously for his awesome day!!!!! I would like to have had maybe some later trip because it was hot for the children and i would like to have seen the hot lava but i could always come back for another trip...lol.So all in all it was a beautiful day and i would do it all over again!!!!
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| Attended as: | Families with Young Children |
| Posted on: | 2007/07/04 |
Reviewed by: Chris
Be prepared for a FULL day! I was very satisfied with the hotel pickup/drop-off and air travel. Everything went according to the advertisement. Our tour guide ("Harry") on the Big Island was VERY good ... entertaining, knowledgeable, keeping us on-time, even beating the crowd from the other tour buses to the lunch line (buffet was over-priced at $17 each). The National Park Service had the road closed to the lava activity due to the recent earthquakes (tremors). But the black sand beach, crater visitors center and museum, lava tube, orchid nursery, and macadamia nut factory were well worth the visit. Don't know if I would go again, but you should include this activity at least one time!
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| Attended as: | Families with Young Children |
| Posted on: | 2007/06/24 |
Reviewed by: Lisa0802
even though we were not able to see the active lava flows, the tour to the volcano park was the highlight of my trip. the crater and the surrounding area is so amazing and our guide was a total blast! he provided excellent customer service and had a lot of knowledge about the volcanos and hawaii.
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| Attended as: | Families with Young Children |
| Posted on: | 2007/06/05 |
Reviewed by: Nripendra
Absolutely incredible with a well paced activity schedule!!
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| Attended as: | Couples |
| Posted on: | 2007/05/31 |
Reviewed by: Mr. Anonymous
Great! I just missed the liquid lava...
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| Attended as: | Couples |
| Posted on: | 2007/05/17 |
Reviewed by: Kevin
Fantastic tour with a great tour guide.
Only one problem.
We were told that we had to check in at 5:30 AM
at the Honolulu Airport.
We got there at that time and there was no one at their
counter.
The flight does not leave until 7:20 AM
so it was ridiculous to be told this.
Be advised and let your people know
because all you will do is sit and wait...and wait...and wait.
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| Attended as: | Couples |
| Posted on: | 2007/05/10 |
Reviewed by: Mr. Anonymous
My daughter was amazed by the lava flows over the road. It also put her class work into perspective. The lava tube was very different and interesting. Ending with Macadamia Nut Ice Cream was perfect before the hop back to O'ahu!
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| Attended as: | Families with Young Children |
| Posted on: | 2007/05/02 |
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