Reviewed by: とっとこ山の山太郎
This time, I participated with my brother. I was surprised that the tour start time changed from 9:00 to 6:00 the day before, but it turned out to be better to start at 6:00 for the dolphins' sleeping schedule and the scenery of the mountains on the West Coast. At the dolphin spot, we encountered a pod of about 50 dolphins and had fun swimming with them. The sound of the dolphins was impressive. We also got to swim with turtles. Since the instructor had given us cheese beforehand, we were able to see the fish up close as they went for the bait.
There were about five turtles near their habitat, and we swam alongside them, but they seemed used to people and swam leisurely.
The travel time from Waikiki to the West Coast was about 1 hour. I think we spent about 2 hours out on the water. The instructor had prepared free motion sickness medication for us on the bus beforehand, so I was able to enjoy snorkeling without getting seasick. We arrived back in Waikiki around 11:30.
I hope to challenge myself with Dolphin University next time.
今回は、兄弟での参加となりました
前日に9:00ツアースタート予定が6:00になりびっくりしましたが、イルカの睡眠時間と西海岸の山肌の景色が6:00スタートの方が良いそうなので結果良かったです。イルカスポットでは、50頭くらいの群れと遭遇。し、一緒に泳ぐことができ楽しかったです。イルカの鳴き声が印象的でした。また、亀とも一緒に泳ぐことができました。インストラクターに事前にチーズをもらっていたので、餌に食いつく魚をまじかで見ることができました。
亀は住処付近に5匹程度おり、並走して泳ぎましたが、人慣れしているのか、のんびり泳いでいました。
ワイキキから西海岸までの所要時間は1h。海に出ていた時間は2hくらいだったと思います。事前に行きのバスでインストラクターさんに無料で酔い止め薬を準備してもらえていたので船酔いをすることもなくシュノーケルを楽しむことができました。ワイキキ到着は11:30くらいでした。
次回イルカ大学に挑戦できればと思います。
| Rating: | |
|---|---|
| Packages: | ☆会員様限定モニターツアー☆ |
| Attended as: | Families |
| Posted on: | 2014/07/12 |
| Activity Date: | 2014/06/27 |
Reviewed by: 匿名さん
I was waiting at the changed meeting place the day before the tour, but no shuttle came, and I didn't receive any calls on my registered mobile. I tried calling the tour company several times, but couldn't get through. After 40 minutes, I finally got a call through, and when I explained the situation, they asked if I had been at the meeting place.
They said they would contact me again after confirming, so I waited in my room, but after 30 minutes, I still hadn't heard anything. When I called again, they said the Japanese office opens at 8 AM, which is why they couldn't contact me. At that point, it was already past 8:15 AM.
They mentioned rescheduling for another day or in the afternoon, but due to my travel schedule, I could only reschedule for that afternoon, which meant I would have to switch to a lunch plan that was different from the morning one I had originally chosen. Since I was traveling with an 8-month-old baby, snorkeling wasn't an option, and long hours would be a burden, which is why I had specifically chosen the morning plan.
It was a main option for me, so I decided to switch to the afternoon one, but they said it would just be a direct rescheduling, which frustrated me. When I complained, they said they would cover the costs.
The option I participated in was wonderful, but I felt that my limited time on this expensive trip was wasted on phone calls, I couldn't even have breakfast, and my original afternoon plans were ruined. Moreover, there was no response unless I took action myself. It’s truly sad and frustrating that such memories were left from this trip. I don't think I will use this company again.
I’m sharing this for reference, hoping no one else has to go through a similar experience.
参加前日集合場所の変更があったためそちらで待機していましたが送迎が来ず、登録した携帯に連絡が来ず、ツアー会社の電話にも数回したが繋がらず。40分後にようやく電話が通じ、事情を話すと
もう出てしまった、集合場所にいたのか? との対応。
確認後再度連絡すると言われたため部屋で待ったが30分経っても連絡なし。再度こちらから電話したら日本語のオフィスが8時から開くため連絡できなかったと。その時点で8時15分過ぎでしたが。
他の日、もしくは午後に振り返ると言われたが滞在日程ではその日の午後にしか振替できず朝とは違った昼食付きのプランになってしまった。
生後8ヶ月の赤ちゃん連れだったためシュノーケリングが出来ないし長時間は負担になってしまうからわざわざ朝のプランにしていたのに。
メインにしていたオプションだったので午後のに振り返ることにしたが、そのまま振替にするという対応だったので頭に来て文句を言ったら料金はこちらで負担しますと。
参加したオプションは素晴らしかったのだが、お金をかけて行った旅行の限られた時間を電話のやりとりで無駄にされ、朝食も食べれず、もともとの午後の予定もダメになった。そしてこちらからアクションをかけないと対応もなし。せっかくの旅行にこんな形で思い出が残ってしまったことが本当に悲しく腹立たしい。
もう二度とこの会社は使わないと思う。
こんな目にあった人もいるということで参考までに載せておきます。二度と同じような経験をする人が出ませんように。
| Rating: | |
|---|---|
| Packages: | 早朝プラン・スナック朝食付き(9/30まで) |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/10 |
| Activity Date: | 2014/07/03 |
Reviewed by: ひろやす
I participated in a tour in July during the day. The weather was a bit rainy and somewhat cold, but we had fun playing underwater beach volleyball at the sandbar. After that, we moved to a point where we could see turtles and had hamburgers. We saw about ten turtles from the boat. They come up to the surface for a moment to breathe, so we only saw them briefly. After that, we went snorkeling. There were life jackets available, and there were also things like boogie board poles, so I felt safe doing it. There were a lot more fish underwater than I expected. We were even able to feed them bread, which was very satisfying. Finally, it cleared up, and we were able to see the beautiful sandbar!
7月の昼のツアーに参加しました。天気は雨も少し降っていて若干寒かったのですがサンドバーでは水中のビーチバレーをやって楽しめました。その後はハンバーガーを食べて亀が見えるポイントに移動。10匹ぐらいの亀を船の上から見ました。呼吸をするのに一瞬海面に上がってくるとのこと。なので見えたのも一瞬でした。その後はシュノーケリング。これはライフジャケットもあるしビート板のポールのようなものもあるので安心して出来ました。海中には予想してたよりも色々な魚が大量にいました。パンをあげることも出来て大満足。最後は晴れて綺麗なサンドバーも見ることが出来ました♪
| Rating: | |
|---|---|
| Packages: | おすすめプラン・バーベキューランチ付き(9/30まで) |
| Attended as: | Couples |
| Posted on: | 2014/07/10 |
| Activity Date: | 2014/07/07 |
Reviewed by: mona
There was only this tour available for an afternoon departure, so my friend and I participated. In the end, I'm glad we chose this one.
There were four women, including us, and our guide was Alan.
When I signed up for the tour, there was nothing mentioned about photos, so I was considering buying an underwater camera, but Alan took pictures while we were snorkeling and uploaded them to Facebook, which was great for keeping memories.
We saw two sea turtles, and even in places where we couldn't touch the bottom, he held our hands, so it wasn't scary at all. It was a tour that made me want to request it again next time I go.
午後出発がこのツアーしかなかったので友達と2人で参加しました。が、結果これにして良かったです。
お客さんは私たち含め女性4名でガイドのアランさんがお一人です。
ツアーに申し込んだ時、写真の事が何も書かれてなかったので水中用カメラを買おうかと迷いましたが、アランさんがシュノーケル中写真を撮ってくれて、フェイスブックにアップしてくれるので、思い出として残せて良かったです。
海がめは2匹も見れて、足が着かない所でも手を引いてくれるので全然怖くなかったです。次回行く時も是非お願いしようと思えるようなツアーでした。
| Rating: | |
|---|---|
| Packages: | おすすめプラン(3月23日まで) |
| Attended as: | Friends |
| Posted on: | 2014/07/10 |
| Activity Date: | 2013/09/13 |
Reviewed by: 還暦夫婦
This is a place filled with memories since I visited Hanauma Bay for my honeymoon over thirty years ago, and I was impressed that it has maintained its unchanged beauty. The snorkeling experience was greatly assisted by our Japanese-speaking guide, who took good care of us, an elderly couple with no prior experience, helping us keep up with the other participants. We were able to encounter sea turtles and thoroughly enjoyed ourselves. Additionally, the guide took photos underwater and on the beach, which were later uploaded to Facebook, allowing us to download them for free after returning home as a keepsake. I definitely want to participate again next time.
三十数年前に新婚旅行でハナウマ湾に行って以来の思い出の場所であり、変わらない美しさを保っているのに感激しました。シュノーケリングは、我ら未経験者の高齢者夫婦が他の参加者から遅れ気味になるのを、日本語の話せるガイドさんが、面倒をよく見てくれて大変助かりました。ウミガメと出会えたり、十分堪能しました。また、ガイドさんが水中や海辺でカメラで撮影してくれ、後日フェイスブックにアップしてあり、帰国後に無料でダウンロードでき記念になりました。是非次回も参加したい。
| Rating: | |
|---|---|
| Packages: | おすすめプラン(3月23日まで) |
| Attended as: | Couples |
| Posted on: | 2014/07/10 |
| Activity Date: | 2014/07/03 |
Reviewed by: つぶつぶいちご
This is my second time participating in this tour. The last time I came, the tide was high and the sandbar didn't appear, but this time I did my research and was able to see the sandbar. There are always sea turtles near the boat (they have names, but I forgot them), and you can definitely see them. They are friendly towards humans, so when you make gestures to feed them, they come close, which is adorable. I might go again just to see the honu! I really recommend this tour!
こちらのツアーに参加するのは2度目です。前回来た時は潮が満ちていてサンドバーが出現しなかったのですが、今回はちゃんと調べて行ったのでサンドバーを見る事ができました^^ボートの近くにはいつも海ガメがいて(名前がついてるんですが忘れました;)絶対見る事ができます。人間になついているので、餌をやる仕草をすると近くまで寄ってくるのが可愛いです^^ホヌ見たさにまた行くかもしれません笑 このツアー、本当にお勧めです!
Aloha! This is the Captain Bruce's Paradise Ocean Tour.
Thank you for joining us for the second time the other day.
Thanks to you, we have many repeat customers on this tour. Of course, the sandbar is a highlight, but is it thanks to the honu (sea turtles) as well??
We look forward to welcoming you back, Tsubutsubu Ichigo! Mahalo!
アロハ!キャプテンブルース天国の海ツアーです。
先日は2度目のご参加ありがとうございました。
このツアーお蔭様でリピーターのお客様がとっても多いんですよ。サンドバーはもちろんのことやっぱりホヌちゃん達のおかげでしょうか??
つぶつぶいちご様のお越しをお待ちしてます。まはろ〜!
| Rating: | |
|---|---|
| Packages: | 午前プラン・スナック朝食付き(2016年3月31日まで) |
| Attended as: | Couples |
| Posted on: | 2014/07/09 |
| Activity Date: | 2014/05/02 |
Reviewed by: あんな
As the title suggests, the staff was very cheerful and helped create a lively atmosphere, making for a very enjoyable tour. It was initially rainy and cold, but the weather finally cleared up by the time we arrived at the sandbar. It was our honeymoon, and the staff suggested various poses while taking some wonderful photos for us. The hamburgers were delicious as well. The snorkeling was a bit murkier than I expected, possibly because it had been raining.
タイトル通りです、スタッフがとても明るく、雰囲気を盛り上げてくれたおかげで、とても楽しいツアーになりました。
当初雨が降って寒かったのですが、サンドバーに着く頃にようやく天気が回復。
新婚旅行だったのですが、スタッフの方が色々ポーズを言ってくれながら、とても素敵な写真を撮ってくれました。
ハンバーガーも美味しかったです。
シュノーケルは思ったよりは水が濁っていました。雨が降っていたからかも。
| Rating: | |
|---|---|
| Packages: | おすすめプラン・バーベキューランチ付き(9/30まで) |
| Attended as: | Couples |
| Posted on: | 2014/07/08 |
| Activity Date: | 2013/09/13 |
Reviewed by: タケ&ユカ
The dolphin middle school was canceled for various reasons, and we were upgraded to Dolphin University for free, so the following is a review of Dolphin University.
● Positive Points
Thank you to all the friendly staff who worked hard to support everyone until we saw the dolphins.
Although the time was short, it was great to see wild dolphins and sea turtles up close.
I was also quite happy to be able to eat Leonard's famous malasadas in Hawaii.
● Negative Points
I was very anxious because the bus was quite late for the morning pickup time. When I called the hotel front desk to confirm, I was informed that "the bus seems to have just arrived at the hotel," but the bus had not yet arrived at the pickup location, which made me even more anxious. It came a few minutes later, though...
I purchased a lot of photos, but most of them were of people I didn't know, and there weren't many photos of us, so I felt that $60 was expensive.
イルカ中学は諸事情で中止となり、イルカ大学に無料でランクアップになった為、下記はイルカ大学のレビューになります。
●良かった点
参加者全員がイルカを見るまで凄く頑張ってサポートしてくれたフレンドリーなスタッフの皆さん、ありがとうございました。
時間は短かったですが、結構近くで野生のイルカやウミガメを見ることが出来て良かったです。
ハワイで有名なレナーズのマラサダが食べられたのも結構嬉しかったです。
●悪かった点
朝のピックアップ時間にバスがかなり遅れた為、非常に不安になりました。ホテルのフロントから電話して確認したら『今、ホテルに到着したようです。』とご連絡頂いたのにピックアップ場所にまだバスは来ておらず、更に不安になりました。その後、数分後に来ましたが…
購入した写真の枚数は多かったですが知らない人の写真が大半で、あまり自分達が写っている写真がなかったのに60ドルは高いと感じました。
Thank you for using our service.
We apologize for the inconvenience caused by the bus delay.
Based on your valuable feedback, we will strive to improve our services in the future.
Thank you for sharing your experience.
VELTRA Customer Support Team
この度はご利用ありがとうございます。
バスの遅れでご不便をおかけし申し訳ございませんでした。
お客様からの貴重な意見を元に、今後のサービスの改善に努めさせていただきます。
体験談のご投稿ありがとうございました。
VELTRA カスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | ☆会員様限定モニターツアー☆ |
| Attended as: | Couples |
| Posted on: | 2014/07/05 |
| Activity Date: | 2014/07/02 |
Reviewed by: あずり
We participated as a family in a wedding ceremony in Hawaii. It was a tour of the sandbar that I had always dreamed of, but unfortunately, due to high tide, the water was up to my chest. Additionally, it rained on the way there, and it was cloudy at the sandbar, so we couldn't see the beautiful scenery like in the pictures, which was disappointing. I would love to participate again.
The staff were very friendly, and the hamburgers we ate on the boat were delicious. At the sandbar, there were small, beautiful jellyfish, and I was really worried because I heard that getting stung can cause excruciating pain, even for adults. My brother, who is quite tough with pain, got stung, and he said it hurt a lot, so I was glad it wasn't my grandmother or sister (laughs).
While getting stung was unavoidable, the staff's quick response after finding the jellyfish was good. It was disappointing that we didn't see any sea turtles while snorkeling. Also, the air conditioning on the bus ride back was extremely cold, and with wet clothes, I felt like I was really freezing. It was so cold that I thought we didn't need air conditioning since we were already wet, but it was still very cold, which was the most disappointing part.
海外挙式でのハワイで、家族で参加しました。
憧れだったサンドバーのツアーでしたが、残念なことに満潮で胸下まで水がありました。また行きのバスの途中で雨が降っており、サンドバーでも曇りで写真で見るような景色は見れず残念でした。もう一度参加したいです。
スタッフさんはとても親戚で、船の上で食べるハンバーガーも美味しかったです。
サンドバーでは小さい綺麗なくらげがいて、刺されたら大人でも泣くこともある激痛と聞いてとても心配していました。刺されてしまったのが痛みに強い弟でしたが、かなり痛いようで祖母や妹でなくて良かった(笑)と言っておりました。
刺されたのは仕方ないですが、くらげを見つけた後のスタッフさんの対応も早くて良かったです。
シュノーケリング中にウミガメに会えなかったので残念です。
また、帰りのバスがすごーく冷房が効いており、濡れた服では寒くて本当に凍えそうでした。服が濡れているので冷房要らないんじゃ?というくらいなのに普通にしてても寒いくらい冷房が効いていたのが1番残念です。
| Rating: | |
|---|---|
| Packages: | おすすめプラン・バーベキューランチ付き(9/30まで) |
| Attended as: | Families |
| Posted on: | 2014/07/05 |
| Activity Date: | 2014/06/10 |
Reviewed by: ケロリン
Although the weather was unfortunate, both the guide and the staff were a fun group, and we had a great time on the boat. We enjoyed taking photos and snorkeling, and above all, the sandbar itself was amazing. I think it’s definitely worth a visit!
あいにくのお天気でしたが、ガイドもスタッフも楽しいメンバーばかりで、ボートの上から盛り上がりました。写真撮影もシュノーケリングも楽しめて、何よりサンドバー自体が最高でした。一度は行かれてみるとよいと思います!
| Rating: | |
|---|---|
| Packages: | 早朝プラン・スナック朝食付き(9/30まで) |
| Attended as: | Friends |
| Posted on: | 2014/07/04 |
| Activity Date: | 2014/03/07 |
Reviewed by: ゆかん
It was a bit more expensive than other tours, but I signed up anyway and it was definitely the right choice! We got to see three sea turtles and swim alongside them, and we were able to see them up close. Because it was low tide, we had to go out further than we would have on our own to see the turtles. I don't think we would have seen them without Alan's guidance. It was worth the price. I highly recommend it!
ほかのツアーより高いけどな〜と迷いつつ申し込んだけど大正解!
ウミガメに3匹も会えて一緒におよぎ、かなり至近距離で見れました。
引き潮で浅瀬だったためウミガメを見るために自分たちだけなら行かない沖のほうまで。
アランさんのガイドがなければ絶対にウミガメは見れなかったと思います。
お値段の価値あり。絶対オススメです。
| Rating: | |
|---|---|
| Packages: | おすすめプラン(3月23日まで) |
| Attended as: | Couples |
| Posted on: | 2014/07/03 |
| Activity Date: | 2014/06/30 |
Reviewed by: あんな♡ゆみ
Since I was going to Hawaii, I wanted to have experiences that can only be done there! So I decided to participate!!
My impression of the experience is simply moving! I joined with the mindset of just wanting to see wild dolphins, but I was pleasantly surprised in a good way♡
On the morning of the event, a school bus picked us up around 6 AM near the hotel. It’s about a one-hour ride, but there was an explanation of the schedule and safety precautions on the bus, so I think it’s better to get plenty of sleep the night before since you won’t be able to nap. It also takes a lot of energy...
After arriving at the site, we immediately boarded the boat and set off! For those who want, there’s a rental of wetsuits for $10. We didn’t rent them, but it was quite cold on the boat, and it could help prevent sunburn, so it might have been a good idea to borrow one.
Within about 30 minutes of departure, we arrived at Makua Beach, a sacred place on Oahu. We received information that there were dolphins nearby!! Then, we saw countless dolphins jumping in a spot where we could clearly see them with the naked eye. We got excited, prepared ourselves, and entered the water. It was truly moving to see the dolphins playing right in front of us and to hear their sounds!! We encountered about 70-80 dolphins!!
After enjoying the dolphins thoroughly, we moved to a snorkeling spot and had fun snorkeling. This is the home of the turtles. As soon as we entered, we encountered a family of four turtles! The fish were beautiful too!
After returning to shore and changing, we took the bus back to Waikiki. We were able to return to the hotel by around noon, so we could make good use of the afternoon!
Even for us, who aren’t very good swimmers, we had a great time! I’m thinking I want to enroll in Dolphin University next!
せっかくハワイに行くのだから、ハワイでしか出来ない体験がしたい!と思い参加を決めました!!
参加した感想はとにかく感動です!野生のイルカが見れたらなーくらいの気持ちで参加しましたが、いい意味でとっても裏切られました♡
当日の朝は早く6時くらいにホテル付近までスクールバスでお迎え。
1時間ほどの移動ですが、バスの中でスケジュールの説明や安全に関する諸注意があり、寝ることが出来ないので前日はたっぷり睡眠をとって参加した方がいいと思います。体力も相当使うので、、、。
現地に到着後すぐにボートに乗り込み出発!希望者には$10でウェットスーツの貸し出しがあります。私達は借りませんでしたが、ボートの上はとても寒いのと日焼け防止にもなるので、借りてもよかったかも。
ボートが出発して30分もたたないくらいでオアフ島の聖地マクアビーチに到着。付近にイルカがいるとの情報が!!すると肉眼ではっきりわかるくらいのところで無数のイルカがジャンプしていました。興奮しながら準備をし、海に入りました。目の前をイルカたちが遊んでいたり、イルカの声が聞こえたり、本当に感動しました!!70-80頭くらいのイルカに会えました!!
充分にイルカを楽しんだ後はシュノーケルスポットへ移動し、シュノーケルを楽しみました。ここはカメのおうち。入ってすぐに4匹のカメの親子に出会えました!魚もきれいでした!
岸に戻って着替えて、またバスでワイキキへ。12時くらいにはホテルに戻れるので午後も有効活用出来ます!
泳ぎがあまり得意でない私達でもとっても楽しむことが出来ました!
次はイルカ大学に入学したいなーと思います!
| Rating: | |
|---|---|
| Packages: | ☆会員様限定モニターツアー☆ |
| Attended as: | Friends |
| Posted on: | 2014/07/03 |
| Activity Date: | 2014/06/30 |
Reviewed by: Cmaher55
*Written by the teenager
My parents and I went on this snorkel trip as kind of a last minute thing and it was absolutely amazing. There is usually about 25 people on the boat but we got lucky and were aboard the boat with just one other family of three, also with a teenager. The snorkeling spot is perfect! I would definitely recommend bringing fins, they aren't provided or required but your experience will be much better with them. There are lots of fish but not a huge variety. The main thing is the turtles and there's plenty of those! They chill at the bottom and occasionally come up for air. If you have fins you can dive down about 15 feet and be near them. It's incredible being face to face with a turtle. The boat provides you with fun noodles if you would like to float at the top and look and that helped out the people who didn't bring fins. They also have one guy out there diving with you and keeping an eye on things which makes you feel really safe while snorkeling. After about 45 mins-hour, we got back on the boat and ate some sandwiches. There's drinks for sale as well. We then went on an hour long sail pretty far out there. If you don't mind getting wet you can sit or lay across the nets in the front and it's really fun. If you have younger kids or aren't comfortable in the water then I think you'll need to bring your own lifejacket. I'm sure they probably had them someplace on the boat but they weren't given to you and you don't really need them. All in all the trip was extremely fun and well worth the price ( which is better than any others we could find). Would definitely recommend this and we might even do it again before leaving for home.
| Rating: | |
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| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Families |
| Posted on: | 2014/07/02 |
| Activity Date: | 2014/07/01 |
Reviewed by: 匿名希望
The guide was really great.
They helped pull me along in the water, so I didn't have to swim hard.
I was very satisfied to receive the photos later as well.
Thank you very much.
ガイドさんがすごく良かったです。
海の中でもひっぱっていってくれて、
頑張って泳がなくても大丈夫でした。
また後日写真も送って頂けて大満足です。
ありがとうございました。
| Rating: | |
|---|---|
| Packages: | おすすめプラン(3月23日まで) |
| Attended as: | Families |
| Posted on: | 2014/07/02 |
| Activity Date: | 2013/09/25 |
Reviewed by: Tracey
Me and my two kids (20 and 21) went on this excursion with Mandy, Jenn and Allie (photographer)! This was the absolute best part of our trip. We enjoy snorkeling and had already visited Hanauma Bay - but this is 100x better than that.
We were fortunate to see bottle-nose dolphins as well as spinner dolphins and snorkel with all of them. Plus sea turtles, crabs and even an eel. Super clear water - absolutely wonderful. Perfect even for younger kids. Well worth the price - top notch crew!
| Rating: | |
|---|---|
| Packages: | Temporarily Unavailable - Dolphin Excursion (with Transportation & Lunch) |
| Attended as: | Families |
| Posted on: | 2014/07/01 |
| Activity Date: | 2014/06/27 |
Reviewed by: ぴょんぴょんうさぎ
It was my first time in Hawaii and my first time snorkeling, and I'm glad I went.
There were six participants and two instructors. Since it was my first time, the Japanese instructor guided me the whole way, which made me feel safe and allowed me to enjoy myself. At one point, I got seasick and had to return to shore, but the Japanese instructor stayed with me during that time.
The others seemed to have gone far out to see sea turtles and then returned.
I would actually like to give it five stars, but I missed seeing the sea turtles, and I think it would have been better with a bit more time. If there had been about 30 minutes of free time at the end (for those who wanted to snorkel wherever they liked), I would have been truly satisfied.
I want to go to Hanauma Bay again. When I do, I would like to have Alan as my guide for this tour again.
初ハワイ、初シュノーケルでしたが、行って良かったです。
参加者6人にインストラクターが2人ついてくれました。私は初めてだったのですが、日本人インストラクターの方がずっと手を引いてくれて、おかげで安心して楽しめました。途中で波酔いしてしまって、一度岸まで戻ったのですが、その時も日本人インストラクターの方が一緒についてくれました。
私以外の人達は、遠くまで行って海がめを見て帰ってきたみたいです。
本当は星5つにしたい所ですが、海がめを見損ねてしまったのと、もう少し時間があれば良かったかなと思います。最後に自由時間(行きたい人は自由に自分の好きな所でシュノーケル)が30分位あれば、本当に心から大満足と思います。
ハナウマ湾、また行きたいです。その時はまたこのツアーでアランさんのお世話になりたいです。
| Rating: | |
|---|---|
| Packages: | おすすめプラン(3月23日まで) |
| Attended as: | Solo Travelers |
| Posted on: | 2014/07/01 |
| Activity Date: | 2014/06/27 |
Reviewed by: Takako
This time, we participated as a couple on our honeymoon trip to Hawaii. Since it was our first overseas trip, we had some anxiety, but once we joined, that anxiety quickly disappeared. During the welcome and snorkeling, both local guides and Japanese staff were there to guide us, so we felt safe using the services.
To our surprise, we spotted a pod of dolphins shortly after departing by boat, and with the guide's signal to go, we jumped into the water. With the call of "Look down!" we were able to see many dolphins. Watching the dolphins swim happily, even though we are not great swimmers, we had a wonderful time.
After moving to another spot, we were able to swim with colorful and cute Hawaiian fish. Just when we thought we couldn't find a sea turtle, one surfaced for air right near us, which was both surprising and delightful.
Next time, I definitely want to enroll in other schools as well. Thank you for the enjoyable time.
今回、ハワイへの新婚旅行で夫婦二人で参加させていただきました。
初めての海外旅行ということで不安な気持ちがありましたが、参加してみるとその不安もあっという間なくなりました。
お迎えやシュノーケリングでは、現地の方とともに日本人の方が終始ガイドや誘導をしていたでいたので、安心して利用させていただくことができました。
驚くことに船で出発してすぐにイルカの群れを発見することができ、誘導員さんのGOの合図で海へ飛び込み「下を見て!」の声とともに、たくさんのイルカをみることができました。イルカたちが気もち良さそうに泳ぐ姿を見ながら、泳ぎが苦手な私たち夫婦も楽しい時間を過ごすことができました。
また、ポイントを移動してからは、ハワイらしいカラフルな可愛い魚たちと泳ぐことができました。
なかなかウミガメを見つけることができないなと思っていると、ちょうど息継ぎに上がってきたウミガメが私たちのすぐ近くにいたので、驚くとともに嬉しかったです。
次回は是非、他の学校にも入学してみたいと思います。
楽しい時間をありがとうございました。
| Rating: | |
|---|---|
| Packages: | ☆会員様限定モニターツアー☆ |
| Attended as: | Couples |
| Posted on: | 2014/06/30 |
| Activity Date: | 2014/06/25 |
Reviewed by: nacci
I participated with my husband and our 5-year-old son.
On the day we attended, there were no sandbars, but there was a shallow area where adults could wade in up to their chests.
What surprised me was how accustomed the sea turtles seemed to people; they would come so close that I could touch them if I didn’t move away. While we were floating and playing, I noticed four or five dorsal fins about two meters away. Since we had gone snorkeling to see dolphins the day before, I rushed over, thinking, "Dolphins!" but the guide warned us, saying, "Shark! Shark! Shark!" It was terrifying to think that a shark larger than a person was so close, but looking back, I feel grateful for the rare experience.
The lunch was seasoned to suit Japanese tastes and was very delicious. My son, who loves rice, eagerly dug into the rice after a few days without it. Also, the salad they served right after we boarded the boat was still warm and incredibly tasty.
I deducted one star because the return bus was cold. There seemed to be no place to change, so we had to ride the bus wet, wrapped in beach towels, back to the hotel. It would have been nice if they could have given us some time to change, even if it was just at a restroom somewhere. Aside from that, it was a tour that I was very satisfied with, deserving of a full five stars.
I had a great time! Thank you very much.
*You need to take off beach sandals and Crocs when boarding the boat, but it seems you could wear aqua shoes. I noticed someone had injured their foot, so if you can, it's better to bring aqua shoes. They were selling them on the boat for $20. Disposable waterproof cameras were also available for $20. They were selling a photo collection taken by a photographer (probably given on a CD-R?), so even though there were no lockers, since everyone participating was Japanese, it’s a good idea to bring some cash with you.*
主人と5歳の息子と参加しました。
参加した日はサンドバーは出ていませんでしたが、大人が海に入って胸まで水がくるくらいまでの浅瀬が続いていました。
驚いたのは、ウミガメが人に馴れているのか、こっちが逃げないと触れるくらい近づいてくるほどでした。子供と漂って遊んでいると、2メートル先くらいに背びれが4つか5つ…。前日、イルカを見るシュノーケリングに参加していたので「イルカだ!!」と近寄っていくと、ガイドさんが「サメ!鮫!サメ!」と言って注意してくれました。人の身長よりも大きいサメがすぐそばにいたかと思うと恐ろしいんですが、今思うと貴重な体験ができたな~と感動しています。
昼食も日本人好みに味付けされていて、とても美味しかったです。
ごはんが好きな息子も、数日ぶりのお米にかぶりついていました。
あと、船に乗ってすぐに出してもらったマサラダもまだ温かくって、すごく美味しかったです。
星マイナス1にしたのは、帰りのバスが寒かった事くらい。
着替える場所が無いのか、濡れたままバスに乗りバスタオルをかぶってホテルまで帰ります。
どこかトイレでもいいので、着替える時間をとってもらえるとありがたかったです。
これを除けは、星満点くらい満足できたツアーでした。
楽しかったです!ありがとうございました。
《ビーチサンダルとクロックス等は船に乗る際に脱がないといけません。でも、アクアシューズなら履いていても良かったみたいです。足を怪我されていた方もいたみたいなので、用意できるならアクアシューズを持参した方が良いですよ。船の上でも20ドルで販売してました。使い捨て防水カメラも20ドルでした。カメラマンが撮ってくれる写真集みたいなの(たぶんCD-Rで渡されるのかな?)も販売されていたので、鍵付の荷物入れはなかったのですが、参加しているのは日本人ばかりだったので、多少のお金は持って行ったほうがいいですよ》
Aloha! This is Captain Bruce's Heavenly Ocean Tour.
Thank you for the detailed report. Please come back to visit us again. Mahalo!
アロハ!キャプテンブルース天国の海ツアーです。
詳細なレポートありがとうございます。また遊びにいらし下さいね。Mahalo!
| Rating: | |
|---|---|
| Packages: | 午後プラン・バーベキューランチ付き(2016年3月31日まで) |
| Attended as: | Families with Young Children |
| Posted on: | 2014/06/29 |
| Activity Date: | 2014/06/24 |
Reviewed by: nacci
I participated with my husband and our 5-year-old child.
As soon as we left the hotel, it started to rain... Our guide, Sue, said, "It's the first rain in six months. But don't worry! This rain is a cleansing rain!" True to her words, by the time we reached the sea, the rain had stopped and the blue sky began to peek through.
However, it's definitely better to rent a wetsuit. It was cold on the boat due to the wind, and I've heard that jellyfish have been appearing lately. Everyone in our group rented wetsuits.
Once we got out to sea, we immediately saw a pod of dolphins! Moreover, they came to us without us having to chase them, swimming right below and beside us while we just floated in the water. Just before we got back on the boat, a huge school of sardines came by, allowing us to experience being surrounded by a black mass of fish. Apparently, this is not something that usually happens. We also saw about five sea turtles. It was so much fun!
Since it was our child's first time at the sea, I was a bit worried, thinking, "Will he be okay?" but he seemed to have a great time.
Above all, our guide Sue was incredibly entertaining. She provided detailed instructions because not paying attention could lead to injuries or cause the dolphins to escape, but she delivered the information with plenty of humor, which really lifted the mood.
My husband is more of an indoor person, so he didn't have high expectations for Hawaii's activities, but he said, "Let's come again! Since I don't have much stamina, let's do this again in middle school!"
We truly had a valuable experience. Thank you very much!!
《It's mentioned that it's good to bring some cash, but you should definitely have around $100 for the wetsuit rental, the photo fee of $50 (you can choose between data or CD), and tips.》
主人と5歳の子供の3人で参加しました。
ホテルを出ると雨…。ガイドのスーさんも「半年ぶりの雨です。でも大丈夫!この雨はお掃除の雨ですから!」との事。言葉通り、海へ着く頃には雨もあがって青空がのぞいてきました。
ただ、ウエットスーツはレンタルした方が絶対いいです。船の上は風もあって寒いのと、最近はクラゲがでるらしいので。私たちが参加したグループは皆レンタルしてました。
海へでると、すぐにイルカの群がいました~!しかも、おっかけなくてもイルカの方から来てくれたので、海に浮いてるだけで下や横を通ってくれました。船にあがるちょっと前にイワシの大群がやってきて、黒い群れの中に身を置くという体験もできました。普通こんなことは無いらしいです。ウミガメも5匹くらい見れました。めっちゃ楽しかったです。
5歳の子供は海へ行くのも初めてだったので「大丈夫かな?」と思っていたのですが、すごく楽しそうでした。
なんと言っても、ガイドのスーさんがとても楽しかったです。
説明を聞いていないと怪我につながったり、イルカが逃げたりするので、細かく注意が入るのですが、それもユーモアたっぷりに話してくださって場を盛り上げてくださってました。
主人はインドア派なので、あまりハワイのアクティビティに期待をしていなかったようなのですが「また来よう!!体力無いから次も中学で!」と言っているほどです。
本当に貴重な体験ができました。ありがとうございました!!
《多少の現金を持っていった方がいいと書いてありますが、ウエットスーツ代、写真代の50ドル(←データかCDを選択できる)、チップ代の合計100ドル程はもっていった方がいいですよ》
| Rating: | |
|---|---|
| Packages: | おすすめプラン<2015年3月末まで> |
| Attended as: | Families with Young Children |
| Posted on: | 2014/06/29 |
| Activity Date: | 2014/06/23 |
Reviewed by: Robin
Snorkeling on the reef was impressive saw turtles and an eel people were nice
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/06/28 |
| Activity Date: | 2014/06/26 |
Reviewed by: Shelby
It was a great family trip with awesome views and great crew as well.
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Families with Young Children |
| Posted on: | 2014/06/27 |
| Activity Date: | 2014/06/24 |
Reviewed by: ころにゃん
We went to Hawaii to celebrate our 25th wedding anniversary! I decided to join this tour after reading everyone's experiences. The sandbar was perfectly sandy, and it was a valuable experience. I was moved to see sea turtles, and I got some great photos! Snorkeling was also incredibly fun! I wish I could have done a little more! The staff were all women, which created a nice atmosphere! The captain was especially cool~(^^♪ I want to see the turtles and all the staff again! Thank you for the wonderful time.
結婚25年の記念にハワイへ行きました!
このツアーも皆さんの体験談を読んで参加を決めました。
サンドバーは完ぺきに砂浜になっていて貴重な体験が出来ました。
海亀にも会えて感動しました。写真もバッチリ撮れました!
シュノーケリングも最高に楽しかったです!もうちょっとやりたかったな!
スタッフが皆女性で雰囲気良かったです!特にキャプテンはカッコ良かった~(^^♪
またカメさん&スタッフの皆さんに会いたいです!
楽しい時間をありがとうございました。
Aloha! This is the Captain Bruce's Heavenly Ocean Tour. Congratulations on your 25th wedding anniversary.
This tour has many happy couples participating, from honeymooners to silver anniversary couples.
Next time, instead of celebrating your 30th anniversary, please come back and visit us again next year. All of our staff are looking forward to your smiles.
アロハ!キャプテンブルース天国の海ツアーです。結婚25周年おめでとうございます。
このツアーは、ハネムーンカップルから銀婚式カップル等々たくさ〜んの仲良しカップルのお客様にご参加頂いてます。
ころにゃん様次回は結婚30周年記念。。。ではなく、また来年も遊びにいらしてくださいね。お二人の笑顔をスタッフ一同お待ちしてます。
| Rating: | |
|---|---|
| Packages: | 午前プラン・スナック朝食付き(2016年3月31日まで) |
| Attended as: | Couples |
| Posted on: | 2014/06/27 |
| Activity Date: | 2014/06/16 |
Reviewed by: an・an★
It was my first trip to Hawaii for our honeymoon! I really wanted to see a sandbar like in the pictures, so I checked the tide schedule on the website before going! As a result, it was a great decision! (*^^*) The white sandy beach and blue ocean were beautiful, creating a lifelong memory! I was able to see sea turtles and manta rays as well. I wished I could have snorkeled a bit longer, but since it was a morning-only tour, it couldn't be helped! The staff, including Yukiko, were all very kind! Overall, I would give it a perfect score of 100 points, but I think the satisfaction level can vary greatly depending on the tides and weather!
新婚旅行で初ハワイでした!どうしても写真のようなサンドバーが見たかったのでWebサイトで潮の満ち引きを確認してから行きました!結果、大正解!(*^^*)白い砂浜と青い海がキレイで一生の思い出になりました!海ガメも見れたしマンタも見ることが出来ました。シュノーケルはもう少し長くしたかったけど、午前中だけのツアーだったので仕方ありません!スタッフのyukikoさんはじめ皆さんとても親切でした!私は結果、100点満点ですが潮の満ち引きや天気によって満足度が大きく違ってくるツアーかなと思いました!
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2014/06/26 |
Reviewed by: てつや
It's very beautiful. The water level changes depending on the time of day, so it might be a good idea to check in advance. When I went, the water was about knee-deep, but it was still enjoyable. The hamburger for lunch was also delicious. You can snorkel and swim over the coral. However, the visibility wasn't as good as I expected. You can see sea turtles from the boat.
とても綺麗です。時間帯により水位が変わるので、事前に調べて行った方が良いかも。
私の時は膝上くらいありましたが、それでも楽しめます。昼食のハンバーガーも美味しいです。シュノーケリングも珊瑚の上を泳げます。ただおもったより透明度はありませんでした。ウミガメは船の上から見えます。
| Rating: | |
|---|---|
| Packages: | おすすめプラン・バーベキューランチ付き(9/30まで) |
| Attended as: | Couples |
| Posted on: | 2014/06/25 |
| Activity Date: | 2014/06/20 |
Reviewed by: イルカ大学 卒業生♡
I decided to sign up for this tour right away when I planned a trip to Hawaii with my friends. I had heard that if luck wasn't on our side, we might not encounter dolphins, but swimming with my favorite dolphins has been a dream of mine for a long time, so I was filled with anticipation!
The day before, I called to inform them about the hotel and room where I was staying, and I was very relieved to speak with a Japanese woman.
Then came the long-awaited day. I received a call even before the meeting time, and I wondered what it was about. It turned out that there were few participants for Dolphin Junior High, so we were upgraded to Dolphin University for free!!! I was so happy that my friend and I were overjoyed from the morning.
After being picked up from the hotel, we rode the bus for about an hour. We then transferred to a boat to go search for dolphins. The crew members were all cheerful and funny! It was so much fun!
And then we spotted the dolphins we had been longing to see! We all jumped off the boat immediately and approached the dolphins. It seemed that our class was a lucky day that only happens once every two weeks, as a cute pod of dolphins swam close by without leaving us! Watching the dolphins swim gracefully right in front of us was truly healing and moving. I had brought an underwater camera, so I was able to capture great shots of the dolphins swimming! It was truly, truly a wonderful time. I will never forget it.
Thank you so much to everyone at Dolphin Junior High and Dolphin University!
友達とハワイに行くことになり、真っ先に申し込んだこのツアー。運が悪ければイルカに出会えない事もあると聞いていましたが、大好きなイルカと一緒に泳ぐのはずっと昔からの夢だったので期待を込めて!
前日に泊まっているホテルと部屋を連絡する為に電話しましたが、対応して下さったのが日本人の女性の方でとても安心しました。
そして待ちに待った当日。
集合時間より早く電話がかかってきたので何だろう?と思ったら、イルカ中学への参加者が少なかった為、イルカ大学に無料でアップグレードとのこと!!!嬉しすぎて朝から友人と大はしゃぎでした。
ホテルにピックアップが来てからバスに揺られること約一時間。船に乗り換えてイルカを探しにでかけます。乗組員さん達はみんな陽気で面白い方ばかり!とっても楽しいです!
そして念願のイルカを発見!
すぐにみんなで船から飛び降りて、イルカに接近します。私たちの授業は2週間に1度あるかないか位のラッキーデーだったらしく、可愛いイルカの群れがずーっと近くを離れずに泳いでくれていました!目の前で気持ち良さそうに泳ぐイルカは、本当にみていて癒されるし、感動しました。水中カメラを持っていっていたので、泳いでるイルカの姿もばっちり撮影することができました!本当に本当に、素敵な時間でした。一生忘れません。
イルカ中学、イルカ大学のみなさん
本当にありがとうございました!
| Rating: | |
|---|---|
| Packages: | ☆会員様限定モニターツアー☆ |
| Attended as: | Couples |
| Posted on: | 2014/06/23 |
| Activity Date: | 2014/06/19 |
Reviewed by: かずかず
The sea was beautiful, but I don't think that can be called a BBQ lunch. I thought the contents of the lunch were not good.
海はきれいでしたが、あれはBBQランチとは言わないのでは?と思います。ランチの内容が良くないと思いました。
This is a Captain Bruce's Heavenly Ocean Tour. Thank you for your valuable feedback regarding the meals. We will certainly use it as a reference for improving future tours. We sincerely appreciate you taking the time to write to us despite your busy schedule.
キャプテンブルース天国の海ツアーです。
お食事についての貴重なご意見ありがとうございました。是非今後のツアー向上の参考にさせて頂きます。
お忙しい中書き込み頂きました事心より感謝しております。
| Rating: | |
|---|---|
| Packages: | 午後プラン・バーベキューランチ付き(2016年3月31日まで) |
| Attended as: | Couples |
| Posted on: | 2014/06/23 |
| Activity Date: | 2014/06/18 |
Reviewed by: Spudley
We really enjoyed visiting the sandbar and the coral reef--the coral was amazing and there were many tropical fish around, as well as several green turtles for those who got off the boat before everyone else. Turtle sightings around the area where they were supposed to be were somewhat disappointing. We were pleasantly surprised by the grilled cheeseburgers for lunch and unpleasantly surprised by having to pay for beers--for what we paid for the trip, a beer or two for free should have been provided
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2014/06/22 |
| Activity Date: | 2014/06/19 |
Reviewed by: ゆっこぶた
I checked the low tide in Hawaii before joining this tour. When the sun shines, the white sandbar floats up in the blue sea, and the contrast of blue and white is very beautiful. I saw many honu (sea turtles) and encountered beautiful fish while snorkeling. An extraordinary world unfolded before my eyes, and it was very healing. Joining this tour was definitely the right choice! Even now, I feel healed when I look at the photos of the sandbar.
ハワイの干潮を調べてから、このツアーに参加しました。
陽が差すと青い海に白いサンドバーが浮かび上がり、青と白のコントラストがとても綺麗。
ホヌもたくさん見たし、シュノーケリングでは綺麗な魚にも会えました。
非日常的な世界が私の目の前に広がり、とても癒されましたっ。
参加して大正解!!
今でも、サンドバーの写真をみて癒されてます。
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| Packages: | 早朝プラン・スナック朝食付き(9/30まで) |
| Attended as: | Friends |
| Posted on: | 2014/06/22 |
| Activity Date: | 2014/05/30 |
Reviewed by: hiro&china
The endlessly blue sky and the crystal-clear emerald sea where you can see the bottom. Swimming alongside the lively wild dolphins in such a wonderful Hawaiian sea created truly unforgettable memories. As first-time snorkelers, everything was a new experience for us, but thanks to the generous support from the staff, we were able to enjoy it safely. When we signed up, we had concerns about whether we would actually see wild dolphins and if we would feel unwell, but those worries faded away in the face of the stunning scenery and the dolphins that healed us. The staff informed us that wild dolphins live over 20 years longer than those kept in aquariums, and it made sense to me that they would thrive in such a wonderful environment. When sea turtles and tropical fish approached us without any signs of fear, it felt like we were naturally swimming as part of that ocean. There are many tours that are worth experiencing at least once in a lifetime, but I think there are not many that make you want to experience them again. If we come back to Hawaii, we would love to re-enroll in Dolphin School.
どこまでも青い空と底が見えるほど透明度の高いエメラルドの海。元気に泳ぐ野生のイルカ達とそんな素晴らしいハワイの海を一緒に泳げて、本当に最高の思い出が出来ました。シュノーケル初体験の私達は、何から何まで初めて尽くしでしたが、手厚いサポートのスタッフの皆さんのお陰で、無事に体験する事が出来ました。参加を申し込んだ時は、野生のイルカにそんなに都合よく会えるのか?体調不良にならないか?など不安もありましたが、そんな心配や不安は感じる暇もないほど素晴らしい景色とイルカ達に癒されました。スタッフの方に、野生のイルカは水族館に飼育されているイルカに比べて20年以上長生きすると教わり、なるほどこれだけ素晴らしい環境でのびのび生きられたらそうなるなと納得でした。ウミガメや熱帯魚も人間を警戒する様子もなく、目の前まで近づいてきた時は、自分たちがその海の一員として自然と一体になって泳いでいる様な感覚でした。人生で一度でも体験すれば良いツアーはいっぱいありますが、もう一度体験したいと思えるツアーはそんなに多くないと思います。私たちはまたハワイに来たらイルカ中学に再入学したいと思います。
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| Packages: | ☆会員様限定モニターツアー☆ |
| Attended as: | Couples |
| Posted on: | 2014/06/22 |
| Activity Date: | 2014/06/15 |
Reviewed by: m&m
I went to Hawaii for my wedding and honeymoon. I decided to participate in a dolphin encounter to create lasting memories from my time in Hawaii.
Although the meeting time was early at 6:10 AM, I was able to catch a little sleep on the bus.
I was taken care of by Sue, and I had a really enjoyable time! I listened carefully to the instructions on the bus, and upon arrival, we moved to a spot on the boat where we could see dolphins. It's recommended to keep your belongings in a waterproof bag, like a plastic bag, just in case they get wet.
While there are chances you might not see dolphins, the class I participated in was very lucky, and we encountered a pod of nearly 70 dolphins multiple times, getting to see them up close! From the boat, we could also see dolphins swimming alongside us! Swimming with the dolphins (or rather, seeing them underwater) was a dream come true, and I was extremely satisfied!
Additionally, during the second hour, we were able to see sea turtles up close. It was my first experience seeing sea turtles this close.
However, since you have to swim on your own, it's best to let someone know if you're not comfortable with that.
The weather was great all day, and the water clarity was excellent! Meeting dolphins and sea turtles was the highlight of my trip!
挙式&ハネムーンでハワイへ行きました。
ハワイでの思い出になるものを、と思いイルカ中学に参加することにしました。
朝は6時10分集合と早いですが、バスの中でも少し眠ることができます。
スーさんにお世話になりましたが、とっても楽しく過ごすことができました!
バスの中で注意事項をきちんと聞き、到着すると船でイルカの出るスポットへ移動です。
荷物は水に濡れても大丈夫なように、ビニールバッグ等に入れておくことがオススメです。
イルカに会えない等もあるようですが、参加したクラスはとっても運が良く、70頭近くのイルカの群れに何度も遭遇し、間近で見ることが出来ました!!
船上からも、並走して泳ぐイルカをみることが出来ました!!
イルカの群れと一緒に泳ぐ(実際には海中で見る)ことは夢のまた夢だったので、大満足です!!
また、二時間目にはウミガメも間近で見ることができました。
こんなにも近くでウミガメを見たのは初めての経験でした。
ただ、自力で泳ぐので、苦手なかったはきちんと申し出た方がいいです。
終日、お天気にも恵まれ、海の透明度も最高!
イルカ・ウミガメにも会えて、最高でした!
| Rating: | |
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| Packages: | ☆会員様限定モニターツアー☆ |
| Attended as: | Couples |
| Posted on: | 2014/06/22 |
| Activity Date: | 2014/06/16 |
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Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
We sincerely apologize for the anxiety caused despite your having a small child with you, and for the impact it had on your valuable time and subsequent plans. We also deeply regret that we were unable to provide the plan you originally wished to participate in. Moving forward, we will strengthen communication among our staff to prevent a recurrence. We will fully refund the tour fee, so please check the details in the separate email we sent.
VELTRA Customer Support Team
この度は、小さなお子様をお連れだったにも関わらず不安な思いをさせてしまったこと、お客様の貴重なお時間を裂く結果となりその後のご予定にも影響を与えてしまったこと、大変申し訳ございませんでした。
本来ご参加を希望されていたプランも提供する事ができなかった点についても重ねてお詫び申し上げます。
今後はスタッフ間の連携を強化し、再発防止に努めさせていただきます。
ツアー料金は全額返金させていただきますので、別途お送りしたメールにて詳細をご確認いただきますようお願い申し上げます。
VELTRA カスタマーサポートチーム