Reviewed by: Paul
My family and I could not have been any happier with the level of service and quality of excellence this adventure provided us! All the staff were friendly(especially our driver) and professional which made parasailing even better. We did the 300ft line and next time we are going all the way to 1000! Thanks so much and we definitely recommend them for any future parasailing trips you may have.
| Rating: | |
|---|---|
| Packages: | Junior Flight - 300ft Line (3 min) with Transportation |
| Attended as: | Families |
| Posted on: | 2016/06/21 |
| Activity Date: | 2016/06/19 |
Reviewed by: ソネットくん
For my first activity in Hawaii, I booked parasailing, and during the transfer, I had a cheerful driver who made the experience enjoyable from start to finish. The parasailing was fantastic as well; I was lifted very high, and the view was absolutely beautiful.
初めてのハワイでのアクティビティとして、パラセイリングを予約させていただきましたが、送迎時には陽気なドライバーで終始楽しくさせていただき、パラセイリングについても、とても高く上げていただき、景色がとてもよかったです。
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル<送迎設定保存用> |
| Attended as: | Couples |
| Posted on: | 2016/06/20 |
| Activity Date: | 2015/09/16 |
Reviewed by: Emi
Veltra was great; thanks for working with me. However, since I wasn't given the company's phone number (955-FISH) on my voucher, I wasn't sure where exactly to check in. Also my voucher said check in at 11:45 and there was no one at the kiosk I suspected was the right one when I arrived a few minutes before the stated check in time. I called the local number on the voucher and connected with someone who was something of a grouch. I told him I wasn't sure I was in the right place and the response was "The signs are gigantic, 955-FISH, there is no way you could miss it" and his tone of voice implied I must be stupid or something for not finding it. I mentioned there was no one there and was told, "Well that's because you're twenty minutes early." "My voucher says 11:45." "You're twenty minutes early." Someone finally arrived at the kiosk at about 12:15. At least the on-board crew was not as rude. They were patient and helpful with my children and displayed an excellent sense of humor, and for those reasons I was able to overlook the fact they did not have enough food for everyone.
| Rating: | |
|---|---|
| Packages: | Daytime Fishing Cruise |
| Attended as: | Families |
| Posted on: | 2016/06/20 |
| Activity Date: | 2016/06/17 |
Reviewed by: Alice
First time to Hawaii I picked this tour. What an awesome experience. Friendly staff and pickup/drop off made it easy. Will do it again with the family.
| Rating: | |
|---|---|
| Packages: | BOB's Underwater Scooter Adventure (With Transportation) |
| Attended as: | Solo Travelers |
| Posted on: | 2016/06/20 |
| Activity Date: | 2016/06/14 |
Reviewed by: Jen
Would do it again. Had 3 young children 8, 9, 10yo and 4 adults. Everyone loved it and 30 min was plenty of time.
| Rating: | |
|---|---|
| Packages: | Tandem Ride (2-rider option) |
| Attended as: | Families with Young Children |
| Posted on: | 2016/06/18 |
| Activity Date: | 2016/05/23 |
Reviewed by: Kathy
I cannot say enough about what a great time my husband and I had on this outing! We had never kayaked or gone snorkeling. Thankfully Natalye and Bailey, our guides, were very helpful. I would do this again any time. Thanks for a great experience!
| Rating: | |
|---|---|
| Packages: | 3-Hour Guided Kayak and Snorkel Tour with BBQ Lunch |
| Attended as: | Couples |
| Posted on: | 2016/06/17 |
| Activity Date: | 2016/06/14 |
Reviewed by: ノーブ
I highly recommend this experience as you can see sea turtles and tropical fish up close. Since you'll be in the water for quite a while, it's a good idea to bring a hoodie or something to keep warm. There are no lockers available, so you'll need to put your belongings in a box with everyone else's, so I suggest bringing only the essentials like some money (for purchasing DVDs, etc.) and a bath towel.
ウミガメ、熱帯魚が超まじかで見れる貴重な体験ができるのでお勧めです。水につかる時間が結構あるので体が冷えないようにパーカー等を持って行かれることやロッカーがなくボックスに荷物を皆と一か所に入れるので必要最低限のお金(DVD等を購入するため)やバスタオルくらいを携帯することをお勧めします。
| Rating: | |
|---|---|
| Packages: | 送迎ありプラン |
| Attended as: | Couples |
| Posted on: | 2016/06/16 |
| Activity Date: | 2016/06/10 |
Reviewed by: すーさん
We participated in our honeymoon trip. Although we didn't speak much English, the atmosphere with the drivers and crew was great, and we had a wonderful time! I’m not good with roller coasters, so I was really scared before flying, but it turned out to be not scary at all, and I truly enjoyed it! The views of Hawaii were so breathtaking that I didn't even have a moment to feel scared!
Also, we were able to take photos, and they provided them on an SD card, which we purchased for $30. I thought it was a bit expensive, but since they took so many pictures, I’m glad we bought it.
Additionally, we tipped when we got off. Most participants gave $20, so I gave $20 as well. I think it's a good idea to have some cash on hand.
新婚旅行で参加しました。
英語があまり喋れない私達でしたが、
送迎の方、クルーの方の雰囲気がよく
楽しい時間でした!
後、私はジェットコースターとかも
苦手なタイプなので、
飛ぶ前はとても怖かったですが、
全然怖くなくって
本当に楽しめました!
ハワイの景色に感動して
怖さを感じる隙も無いくらいでした!
そして、写真を撮っていただき
それをSDカードで渡してくれるという
事でしたので、30ドルで購入しました。
ちょっと高かったかな?とは
思ったのですが、沢山写真を撮って
頂いていたので買って良かったです。
また、降りる際に
チップを払いました。
参加された方ほとんどが
20ドルでしたので、
20ドルお渡ししました。
なので多少のお金は
持っていた方がいいと思います。
| Rating: | |
|---|---|
| Packages: | 高さ120メートル<送迎設定保存用> |
| Attended as: | Couples |
| Posted on: | 2016/06/14 |
| Activity Date: | 2016/05/24 |
Reviewed by: yuty
A colleague who joined us had an accident where they couldn't surface after getting into the sea, but it was still fun (laughs).
I recommend keeping breakfast light!
It took a little time to reopen the parachute, so everyone felt a bit seasick (^_^;).
The view from above was breathtaking! ♪
一緒に参加した同僚が、海に浸かってから浮上できないというアクシデントに合いましたが、それはそれで楽しかったです(笑)
朝食は控えめで行くことをオススメします‼
パラシュートを再度ひらくのに少し時間がかかったのでみんな少し船酔いぎみでした(^_^;)
上空からの景色は圧巻でした♪
| Rating: | |
|---|---|
| Packages: | 高さ150メートル ※送迎設定保存用 |
| Attended as: | Friends |
| Posted on: | 2016/06/14 |
| Activity Date: | 2016/06/07 |
Reviewed by: なかっぴー
On the morning of the day, it was raining, but it quickly turned into clear weather. There were three groups on the boat, two of which were Japanese. The key points were in broken Japanese, so it was okay not to speak English. This was my second challenge in life, and it was wonderful. I brought my camera, but I couldn't take any pictures. However, I was able to purchase photos taken by others on an SD card for $30.
当日の朝、雨が降っていましたが見る見るうちに快晴になりました。船には3組、2組は日本人でした。要所はカタコトですが日本語でなので、英語が話せなくてもOKでした。人生2度目の挑戦でしたが、素晴らしかったです。カメラは持って行きましたが取れませんでした。しかし、写真を撮って貰ってSDカードで購入することができました。30ドルでした。
| Rating: | |
|---|---|
| Packages: | 高さ90メートル |
| Attended as: | Couples |
| Posted on: | 2016/06/13 |
| Activity Date: | 2016/06/09 |
Reviewed by: mkm
At first, I was nervous getting on the scooter, but I quickly got used to it and enjoyed the underwater scenery. I also had a great time with my first stand-up paddle in the shallow waters, making it a fulfilling tour. Next time I visit Hawaii, I want to invite my parents and join again! However, the price for the underwater photos was a bit high... but since it's a memory, I ended up buying them anyway (laughs).
最初はドキドキでスクーターに乗り込みましたが、すぐに慣れ、水中の様子を楽しむことができました。浅瀬での初スタンダップパドルも楽しめて満喫のツアーでした。次回ハワイ訪問時は両親を誘ってまた参加したいです!!ただ、少し水中で撮っていただける写真のお値段が高かったのが…でも思い出なので買ってしまいましたが(笑)
| Rating: | |
|---|---|
| Packages: | 送迎ありプラン |
| Attended as: | Friends |
| Posted on: | 2016/06/13 |
| Activity Date: | 2015/10/26 |
Reviewed by: aiko
Once we took off, we quickly ascended to a height of 150 meters! I'm not great with heights, but I wasn't scared at all. The view of Hawaii from 150 meters up was amazing, and the breeze felt wonderful—it was the best! ^ ^ There is an additional fee, but they also took photos for us, which made for great memories.
一度飛び立つと、あっというまに150メートルの高さまで上昇!私は高いところは苦手な方ですが、まったく怖くはありませんでした。150メートルの高さから見るハワイの景色はすばらしく、風も気持ちよくて最高でした^ ^
別途料金はかかりますが、写真も撮ってもらえて、いい思い出になりました。
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル<送迎設定保存用> |
| Attended as: | Couples |
| Posted on: | 2016/06/11 |
| Activity Date: | 2016/06/05 |
Reviewed by: にひるなあひる
We participated with six people who don't understand English. The content was completely fine for multiple participants, and I recommend it for beginners.
The gentle waves were a bit lacking, but since it's a nature sport, that's understandable. Everyone was able to ride, and we were satisfied. The lesson was in English, but the content was not difficult, so there were no particular language inconveniences.
We were picked up at 8:10 AM at Hilton Hawaiian Village, and the activity started at 9:00 AM. It ended at 11:00 AM, and when we requested it afterward, they kindly gave us a free ride back. Thank you very much.
They also provided us with photo data for free, and there were many good pictures, so everyone was happy.
Since they take pictures without you noticing, I recommend being aware of your photo appearance, looking ahead, and striking a pose each time you ride.
英語解らない人達6名で参加しました。複数名でもまったく問題の無い内容で、ビギナーにはお勧めです。
穏やかな波で少々物足りなかったですが、自然スポーツなので致し方なし。全員乗れて満足です。レッスンは英語ですが、難しい内容はないので、言語の不便も特にありませんでした。
ヒルトンハワイアンビレッジ伯でしたが、8時10分に迎えが来て、9時スタート。11時に終わり、その後お願いしたら快く無料で送ってくれました。ありがとうございます。
写真データも無料でくれて、良い写真たくさんあったので皆も喜んでいました。
気づかれないうちに撮ってくれているので、写真写りを意識して長く、前を見て、ポーズを決めながら毎回乗ることをお勧めします。
| Rating: | |
|---|---|
| Packages: | グループレッスン |
| Attended as: | Friends |
| Posted on: | 2016/06/11 |
| Activity Date: | 2016/06/08 |
Reviewed by: HMK
It was our first time parasailing and we enjoyed so much. The activity was safe and the staff was nice as well.
The view above sea was beautiful and unforgettable. I'm totally satisfied with this activity!
| Rating: | |
|---|---|
| Packages: | Beginner Ride [500 feet] |
| Attended as: | Couples |
| Posted on: | 2016/06/10 |
| Activity Date: | 2016/06/07 |
Reviewed by: RINA
The underwater scooter experience was very valuable and fun. When we went to the sandbar, someone there said they would take pictures and send them to us later, but we received nothing! When I inquired, they said they didn't take any pictures, making it seem like I was lying. That was the worst. Even after they dropped us off at the place to return by boat, we weren't given any instructions on what to do next, and everyone was confused. I understand they want tips, but I wish they had been more thorough until the end. It's really disappointing, especially since the underwater scooter was so enjoyable.
水中スクーターはとても貴重な体験で楽しかったです。サンドバーに行った時そこにいた人が写真を撮ってくれて後で送ってあげると言われたのに何も無し!!問い合わせてもそんな写真撮ってないと言われあたしが嘘ついているかのような対応。最低です。船で帰る場所に下ろしてもらえたあともどうするか指示されず皆さん困っていました。チップ欲しいのはわかるが最後までしっかりして欲しかったです。水中スクーターが楽しかっただけにとても残念です
| Rating: | |
|---|---|
| Packages: | 送迎ありプラン |
| Attended as: | Couples |
| Posted on: | 2016/06/10 |
| Activity Date: | 2016/06/01 |
Reviewed by: おーちゃん
My first parasailing experience! The staff spoke a little Japanese, so even though I couldn't speak any English, I had a great time! They took a lot of photos for me too! Of course, the view from the sky was amazing!
初めてのパラセイリング!日本語も少々喋れるかたでしたので英語が全く喋れない私でも楽しめました!写真もたくさん撮って頂きました!もちろん空から見る景色も最高でした!
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル<送迎設定保存用> |
| Attended as: | Friends |
| Posted on: | 2016/06/09 |
| Activity Date: | 2016/06/06 |
Reviewed by: ハナウマ子
It felt a bit expensive, but I was glad to safely experience kayaking. The staff were all kind, and I would like to use their services again!
少し高い気もするがカヤック体験を安全にできて良かった。
スタッフの方はみんな親切でまた利用したいと思いました!
| Rating: | |
|---|---|
| Packages: | 日本語ガイド付きカヤックツアー(送迎付き)(2024年3月まで) |
| Attended as: | Couples |
| Posted on: | 2016/06/09 |
| Activity Date: | 2016/05/17 |
Reviewed by: lie
I was looking forward to it, but... I decided to go because I heard that the makeup wouldn't come off (considering taking photos), but due to a malfunction with the machine, I ended up soaking wet... This is unacceptable.
楽しみにしていたのですが…
メイクなど落ちないとのことで(写真撮ること考え)決めたのに
機械の不具合?でびしょ濡れ…
ありえません
Thank you very much for participating in the tour. However, we sincerely apologize for not being able to provide you with satisfactory service.
Upon confirming the details with the local operating company, we found that there were no mechanical issues on the day of the tour. However, due to the nature of the water activities, there is a possibility of getting wet when boarding and disembarking from the scooter. We are truly sorry for any inconvenience caused by misleading expressions in the tour page, especially since you were looking forward to the photo opportunities.
To prevent similar inconveniences in the future, we have made improvements to the content on the tour page.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、お詫び申し上げます。
今回の内容を現地催行会社に確認させていただきましたところ、当日機械の不具合などはなかったとのことではございますが、
水に入るアクティビティの性質上、スクーターに乗り降りする際に濡れてしまう可能性があるとのことでございました。
写真撮影含み楽しみにされていたにも関わらず、ツアーページの記載内容に誤解を招く表現があり、ご迷惑をおかけして誠に申し訳ございません。
今後同様のご迷惑をおかけしないためにも、ツアーページの記載内容を改善させていただきました。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 送迎付きプラン |
| Attended as: | Friends |
| Posted on: | 2016/06/08 |
| Activity Date: | 2016/04/04 |
Reviewed by: lie
I had a great time, just as I was looking forward to! It was even more thrilling than I imagined!! The weather was perfect too! I want to do it again!
楽しみにしていただけに楽しかったです!
想像以上に高く震えました!!
天気もよく最高!またやりたいです!
| Rating: | |
|---|---|
| Packages: | 高さ110メートル※送迎設定保存用 |
| Attended as: | Friends |
| Posted on: | 2016/06/08 |
| Activity Date: | 2016/04/05 |
Reviewed by: おーちゃん
It was our first time in Hawaii, and although we were not good at English, the guide and the driver were both really nice! We enjoyed parasailing even more than we expected! We could see so many beautiful views in the sky and feel the Hawaiian breeze! They took a lot of photos for us! It truly became a wonderful memory!
初めてのハワイで英語も苦手な2人でしたが、ガイドさんをはじめ、ドライバーの方もすごく感じがよかったです!パラセイリングも予想以上に楽しめました!ヽ(*^ω^*)ノ大空の中でたくさんの景色が見えハワイの風も感じれました!写真もたくさんとってくれました!本当にいい思い出になりました!
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル<送迎設定保存用> |
| Attended as: | Friends |
| Posted on: | 2016/06/07 |
| Activity Date: | 2016/06/06 |
Reviewed by: Ms. Ems
It's been almost a week and I still can't get over it! Thank you so much VELTRA and Hawaiian Parasail for accommodating me and my family to parasail with you on Memorial Day! I know it was a holiday and I expected it to be extremely busy and I can't thank you enough that you were still able to get us in! Your staff were very friendly, just wonderful people!!
This was a surprise for my two daughters and we all had a blast! Nice weather, and fantaaaaaaaaastic view!!! Too bad husband and my son could not join us (my son is only 4) but I'll be sure to have them experience this as well when my son is old enough.
The captains are amazing! Kevin and Russell were so much fun, they made our day very relaxing and comfortable, great photographers too! The pictures came out really nice so thank you for capturing the moment we were up in the air, a memory that we will keep forever.
Thank you once again for giving us the opportunity to experience this, we enjoyed it very much!
| Rating: | |
|---|---|
| Attended as: | Families with Young Children |
| Posted on: | 2016/06/07 |
Reviewed by: Laura
It was great, i got picked up and he drove out to the northshore, showed us around the town and then the activities started. He was very available to pickup after each activity and drop you off where you wanted to go. Waterfall, snorkeling, shrimp truck, beach time & stand up paddle board, it was great. There are other activities to pick from. He even stopped because he saw a sea turtle was sitting on the beach, so we could see it and take pics, it was great!
| Rating: | |
|---|---|
| Packages: | [From Waikiki] North Shore Tour + Two Fun Adventures |
| Attended as: | Solo Travelers |
| Posted on: | 2016/06/06 |
| Activity Date: | 2016/06/03 |
Reviewed by: Local Girl
We did the extreme and went up 1000 feet. What a great experience. Awesome crew, great energy on the boat, easy check in and absolutely beautiful sights. This was my 2nd time with Extreme Parasailing, I'm going to continue to bring all my friends who come on vacation here to parasail with these great guys. Thank you for a memorable experience.
| Rating: | |
|---|---|
| Packages: | X-Treme Ride [1000 feet] |
| Attended as: | Friends |
| Posted on: | 2016/06/06 |
| Activity Date: | 2016/05/27 |
Reviewed by: よっしー
I participated in the 150m extreme and it was really refreshing with an amazing view! I absolutely recommend it! If you're going to do it, I think it's better to go for the higher option rather than the 90m.
150mのエクストリームに参加しましたが、ホント爽快で眺めも最高でした\(^o^)/
絶対オススメします‼
やるなら90mとかではなくて高い方がいいと思います(^^)b
| Rating: | |
|---|---|
| Packages: | 高さ150メートル(送迎付き) |
| Attended as: | Couples |
| Posted on: | 2016/06/04 |
| Activity Date: | 2016/05/17 |
Reviewed by: Nicole
What a great day. We swam with turtles and saw reef sharks, octopus, moray eels and beautiful fish. The visibility was incredible and as a certifued diver the best ive ever experienced. Amanda our guide was fantastic and we felt very safe. Wouls do it again definitely!
| Rating: | |
|---|---|
| Packages: | Two Tank Introductory Boat Dive for Beginners |
| Attended as: | Families |
| Posted on: | 2016/06/03 |
| Activity Date: | 2016/05/31 |
Reviewed by: masaya
The day after arriving in Hawaii, I had a parasailing reservation for 8 AM, so I was excitedly waiting at the designated hotel around 7 AM. The pickup time was 7:10, but even after 5 minutes and then 10 minutes, no one showed up. The reservation details mentioned to call the local office if no one arrived after 10 minutes, but the next item stated that the local office opened at 7:30. Even after that time passed, no one came, and eventually, when the hotel front desk called xtremeparasail, they said there was no reservation for 8 AM that day. My excitement about being in Hawaii vanished, and I felt down, wondering who was lying. The only availability was the day before I was set to leave, so I had them make a reservation for that day at the front desk. The parasailing experience itself was amazing, but I wish the local office had communicated more effectively.
ハワイについた翌日に8時からのパラセーリングに予約していたので 指定ホテルで ウキウキドキドキしながら 7時ころから 待ってました。ピックアップ時間は7時10分でしたが 5分たっても10分たってもきません。予約の詳細には10分たってもこなかったら 現地事務所に電話するように書いてありましたが その次の項目に現地事務所の開始時間は7時半からと書いてありました。半になってもこなくて結局宿泊ホテルのホテルのフロントから xtremeparasailにかけてもらうと その日の8時からの予約は入ってなかったとのこと。ハワイついて ウキウキの気持ちはふっとびました、 どちらが嘘ついてると暗い気持ちでした。帰る前日しかあいてなく フロントでその日に予約いれてもらいました。パラセーリング自体は最高でした、が 現地事務所ともう少ししっかりやりとりして欲しいと思いました。
| Rating: | |
|---|---|
| Packages: | 高さ130メートル※送迎設定保存用 |
| Attended as: | Couples |
| Posted on: | 2016/06/02 |
| Activity Date: | 2016/05/27 |
Reviewed by: J_P
It was Awesome, staff was Nice and made sure we were safe. Had lots of fun.
| Rating: | |
|---|---|
| Packages: | Deluxe Flight - 800ft Line (8 min) Early Bird Special |
| Attended as: | Couples |
| Posted on: | 2016/06/02 |
| Activity Date: | 2016/05/27 |
Reviewed by: よっぴ
The 8:00 pickup was delayed, so when I called, they answered in English. The voucher stated that both English and Japanese support were available, but when I asked for a Japanese speaker, I was told there wasn't one. After waiting for a while, I was picked up, but upon arriving at the information center, I was told, "Let's go on the boat!" within a minute, without any instructions on how to operate the Sea Bob. I was left feeling anxious and confused.
The weather was rainy and extremely cold, and despite the voucher stating that warm coffee and tea would be provided, we were given ice-cold water. While the weather is no one's fault, it was freezing, and the pickup vehicle had the air conditioning on full blast, making me shiver the entire time.
Since I was the first to finish, I had to wait for the last group to finish while enduring terrible boat swaying. I was told that snorkeling was an option, but that was the least of my concerns. Although it was stated that we would have 15 minutes on the Sea Bob, it was less than 10 minutes.
I believe it was a valuable experience, and the underwater scenery was beautiful, and I even saw a sea turtle. However, since the experience was heavily affected by the weather, I discussed with other Japanese participants that the price was too high for what we received, especially considering the additional cost for photos.
8:00ピックアップが遅れたので電話をすると英語で出ました。バウチャーには英語、日本語対応と書いてありJapanese speaker pleaseと言ったところいないと言われた。
しばらく待ってピックアップされたが案内所について1分でさあ、船で行こう!とシーボブについての操作方法をなにも聞かされていないのにも関わらず君たち1番に行ってと言われて何もわからず不安しかなかった。
天気は雨でものすごく寒かったしこちらもバウチャーに暖かいコーヒー紅茶用意してあると書かれていたにも関わらずキンキンに冷えた水。
天気はだれのせいでもないのだが極寒で、ピックアップの車も冷房がすごく、終始震えていました。
1番に終わったのでその後最後の方々が終わるまで酷い船揺れの中ひたすら待っていた。
シュノーケリングもできるよと言われたがそれどころではない。
シーボブも15分回れると書いてあったにもかかわらず10分もなかった。
貴重な体験を出来たと思うし海の中は綺麗で海亀も会えました。
しかし天気に左右されまくったので写真代別でこの値段は高すぎると同じ日本人参加者と話していました。
Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide you with satisfactory service.
Regarding the delay in pickup, there may be slight delays due to traffic conditions, but I understand that it must have been concerning for you when no one arrived despite waiting as instructed. Additionally, I apologize for the inconvenience caused by the outdated information regarding the language display and the included items (warm coffee and tea) from the local operating company. To prevent similar issues in the future, we have promptly corrected the information.
Furthermore, I have confirmed with the local operating company regarding the experience time for the sea bob, and they reported that the usual experience lasts for 15 minutes, and they had allocated the same amount of time on the day of your tour. I hope you can understand this.
We take your feedback seriously and will work together with the operating company to further improve our services in the future.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
ピックアップの遅れにつきましては、交通事情などにより若干遅れる場合もございますが、ご案内通りにお待ちいただいても迎えが来ないため、不安なお気持ちだったかと察します。
また、現地催行会社の言語表記と含まれる物(暖かいコーヒーと紅茶)に関する表記に関しましては、情報が更新されておらず、ご迷惑をおかけし誠に申し訳ございません。今後同様のご迷惑をおかけしないためにも、表記は早急に修正させていただきました。
なお、シーボブの体験時間について現地催行会社に確認しましたところ、通常15分間は体験していただいており、当日も同様の時間を設けていたとの報告を受けてはおりますこと、ご理解いただけますと幸いです。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 送迎付きプラン |
| Attended as: | Couples |
| Posted on: | 2016/06/01 |
| Activity Date: | 2016/05/31 |
Reviewed by: Angela
This tour is a great way to see and experience the North Shore from the land and in the water. Our tour guide (HC) knew his way around the island like nobody's business. He went the extra mile to ensure we had a great time. Plenty of time for snorkeling, bike riding, checking out waterfalls, SUP or kayaking AND SHOPPING! I highly recommend!
| Rating: | |
|---|---|
| Packages: | [From Waikiki] North Shore Tour + Two Fun Adventures |
| Attended as: | Families |
| Posted on: | 2016/05/29 |
| Activity Date: | 2016/05/27 |
Reviewed by: ハワイ大好きおばさん
Under clear skies, we headed out to Waikiki with 10 participants and 2 staff members. It was supposed to be a fun aerial walk with lively foreigners and efficient staff, but I ended up feeling seasick. I wanted to enjoy it longer, so I chose the 150m option, but I regretted it... I asked to be brought down quickly. The atmosphere was very nice, though.
快晴の中、参加者10人と2人のスタッフでワイキキ沖へ。
のりのりの外人さんとテキパキしたスタッフで楽しい空中散歩のはずが、船酔いで大変でした。せっかくなので長く楽しみたいと150mにしましたが後悔・・・・早くおろして貰いました。
雰囲気はとても良かったです。
| Rating: | |
|---|---|
| Packages: | 高さ150メートル ※送迎設定保存用 |
| Attended as: | Friends |
| Posted on: | 2016/05/28 |
| Activity Date: | 2016/05/20 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour.
We sincerely apologize for any discomfort you experienced due to the local staff at the sandbar, despite your enjoyment of the underwater scooter. We also regret the insufficient guidance at the return location, which caused you inconvenience.
We take your feedback seriously and will work with the operating company to improve our services in the future.
Thank you for your valuable feedback during your busy schedule.
Best regards,
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
水中スクーターをお楽しみいただいたにも関わらず、サンドバーでは現地の対応でご不快なお気持ちにさせてしまいましたこと、帰りの場所ではご案内が不十分でご迷惑をおかけしましたこと、深くお詫び申し上げます。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム