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All Reviews for Honolulu Airport Services in Oahu
Overall Rating
Reviews
Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Driver was great
Reviewed by: Michael, 2022/05/22I appreciated the care the driver took to connect with me at the airport, and the way he drove through traffic. He is a safe driver and a conscientious employee
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| Attended as: | Solo Travelers |
| Activity Date: | 2022/05/19 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
On time and reliable shuttle service to and from the airport!
Reviewed by: EIsmaili, 2022/05/21Overall, five star for service to and from the airport. Upon arrival, we paid for the lei greeting but didn't get one which was a little disappointing. But we were met at baggage claim and our greeter escorted us to where the buses were waiting. I will definitely use them again. Just wouldn't pay for the extras.
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| Attended as: | Friends |
| Activity Date: | 2022/05/02 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Good trip
Reviewed by: KimberlyQQ, 2022/05/21We had a good trip, the driver was appropriate, the ride was very bumpy but like most of the shuttles. No problems.
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| Attended as: | Couples |
| Activity Date: | 2022/05/01 |
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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Great hassle free experience
Reviewed by: Tuan, 2022/05/21This is the first time we take the shuttle from the airport. In the past, I would rent a car and it was definitely time consuming to check OUT the car and then come back to pick up my family. This time around, I book a shuttle directly to the hotel. It was a better timesaving experience. Not only was it quicker to get to the hotel, I didn't have to worry about parking the car when at the hotel.
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| Attended as: | Families |
| Activity Date: | 2022/04/28 |
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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Never again
Reviewed by: Disappointed, 2022/05/15You get what you pay for, I guess. I waited for an hour+ for the shuttle to arrive. I called to see what was going on 3-4 times and was told they were doing other pick ups and "were on the way. Six minutes . . ." When the shuttle arrived, it was empty. At least the driver was nice.
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| Attended as: | Solo Travelers |
| Activity Date: | 2022/05/13 |
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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
A few bumps
Reviewed by: R. J. Ferguson, 2022/05/12Other then having a few bumps getting the transportation at the airport the over all transportation was good. The pick up at the hotel went smooth. Had smooth trip an drop off went well.
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| Attended as: | Couples |
| Activity Date: | 2022/05/02 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Pleasant experience
Reviewed by: KimberlyQQ, 2022/05/08The shuttle took us to and from the airport. It was on time as scheduled, the service was good. The driver was a good driver on the roads. No complaints.
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| Attended as: | Couples |
| Activity Date: | 2022/05/01 |
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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Good service, confusing pick up location
Reviewed by: KimberlyQQ, 2022/05/08The shuttle was easy to book, the pickup location at the airport was confusing and hard to find. The communication was not very good, however the service when we finally got on the shuttle was very good. The way back to the airport after our stay was good as well. The driver helped us with our luggage on and off the shuttles, the driver was a good driver on the road as well.
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| Attended as: | Couples |
| Activity Date: | 2022/04/27 |
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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Love price not so love service
Reviewed by: Hawaii love93, 2022/04/29I love the price as $30 for round trip airport and hotel but not the best customer service.
When I got there, I called the number they said on web and email. The guy’s voice was like he didn’t even want to talk… so not professional.
I was waiting for the place and the driver called and he told me to wait about 10 more minutes so I didn’t mind.
The driver arrived and I saw some people got into the van. After the driver picked up us, he asked us where is our hotel individually. They already know where we stay when we booked the shuttle but still asked us.
When he went to the different terminal pick up place and picked up one more couple, he actually returned where we were picked up again.
I was tired since it was late and it’s wasting time. And after he started driving towards Waikiki he got the first hotel to drop off someone, he got annoyed by one of us said wrong hotel name or he didn’t hear right, and he asked us again where we stay!
When we booked the shuttle we already submit the name of hotel, address and phone number so I think the driver already has the list where we stays. It’s not professional and they do business and they should know better.
So I feel price is good but not great compare to Roberts Hawaii and some other shuttle service.
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| Attended as: | Solo Travelers |
| Activity Date: | 2022/04/27 |
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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Funny Driver!
Reviewed by: Krystal W., 2022/04/09No complaints..They call you to confirm pickup which is great. My family was Picked up in a Mercedes Shuttle van on time along with other families-this was not an issue. Everyone was seated comfortably. The Driver was fun and got us to the airport on the fly. Cheap service. Highly Recommend! Will use again.
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| Attended as: | Families |
| Activity Date: | 2022/03/17 |
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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
A very good experience for a tired traveler.
Reviewed by: Laurence Test, 2022/04/01The van was there at the pick up time, and I had a good trip to Waikiki. Will use the service again for my return to the airport on May 3.
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| Attended as: | Solo Travelers |
| Activity Date: | 2022/03/30 |
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Private Town Car & SUV Airport Car Service Transportation to Waikiki & Kahala
Another perfect trip
Reviewed by: Scott, 2022/03/30Driver arrived a few minutes early and provided a seamless ride back to the airport. Another wonderful trip! Thanks!!!
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| Attended as: | Couples |
| Activity Date: | 2022/03/28 |
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Private Town Car & SUV Airport Car Service Transportation to Waikiki & Kahala
Every aspect of the service was perfect!
Reviewed by: Scott, 2022/03/26Every aspect of the service, from greetings at baggage claim through delivery at the hotel was perfect! Thank you for starting our vacation with such a positive experience!
We hope you enjoyed your vacation in Hawaii. Until we see you on your next visit.
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| Attended as: | Couples |
| Activity Date: | 2022/03/23 |
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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
A great ride.....
Reviewed by: Dave, 2022/03/03I scheduled a ride from the Honolulu airport to my hotel. Called when I had my luggage and the very nice van showed up about 15 minutes later. Our driver was wonderful, talkative and personable. Very welcoming for my stay in Honolulu. I'm looking forward to my return trip to the airport in a couple of days.
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| Attended as: | Solo Travelers |
| Activity Date: | 2022/03/01 |
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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Shuttle service
Reviewed by: Vicki Freytag, 2022/02/24I liked how they contacted me and they are very friendly and helpful
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| Attended as: | Couples |
| Activity Date: | 2022/02/22 |
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Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More
Lovely
Reviewed by: Funmi, 2022/02/13Lovely to see the Lei greeter waiting for us. Lovely experience
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| Attended as: | Families with Young Children |
| Activity Date: | 2022/02/11 |
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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
On-time and friendly
Reviewed by: Lisa, 2022/01/27We had a ride from the airport to our hotel and back again. The driver called to confirm with us and to confirm the pick up location. He was very friendly and helpful. We had a great chat. It was affordable and very easy.
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| Attended as: | Couples |
| Activity Date: | 2022/01/24 |
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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Outstanding service
Reviewed by: JCAgui, 2022/01/18As soon as I landed I called the service and within a few minutes I was sitting inside a clean large van with the AC keeping me nice and cool. The drive to the hotel was quick and I even got a few food pointers.
On my departure, my ride arrived earlier than I expected, which was great because I didn't want to deal with the long lines at the airport. It was new years and I was really excited that I had a service that was there for me. I got to see some of the fireworks as we were arriving at the airport which made for a great departure. Thanks again for all the great service!
| Rating: | |
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| Attended as: | Solo Travelers |
| Activity Date: | 2021/12/25 |
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Private Stretch Limousine Airport Car Service Transportation to Waikiki & Kahala
Great splurge for Hawaii arrival!
Reviewed by: Yes to Hawaii, 2022/01/17Celebrating something special? Want to get to Waikiki in style? This limo was GORGEOUS. I had a visitor who was new to the island and wanted to make it special. We met the greeter at baggage claim and they had sign waiting with my name. We were escorted to the limo and it was super nice. Perfect start to a staycation!
Yes to Hawaii =) Its still a great time to come to Hawaii while the rates are affordable. Just continue to be safe and mask up, wash your hands and also social distance. We appreciate your comment and until we see you again, MAHALO!
| Rating: | |
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| Attended as: | Friends |
| Activity Date: | 2021/12/10 |
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Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More
Fresh and colorful lei
Reviewed by: Mariam, 2022/01/17Perfect welcome to Hawaii! The greeter meets you at baggage claim with a fresh-flower lei!
| Rating: | |
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| Attended as: | Solo Travelers |
| Activity Date: | 2021/07/26 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
shuttle ride
Reviewed by: eldon, 2022/01/01the driver was early;
people after me were not so late;
the driver got a huge tip from me
| Rating: | |
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| Attended as: | Solo Travelers |
| Activity Date: | 2021/12/30 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Horrible service! She was rude and very disrecpectful. Service Dec.12/2021 6pm. She changed the times of my pick up three times and got mad at me for it and called me a lair. I ended up calling a TAXI. I will be making a dispute
Reviewed by: Marcela, 2021/12/09Horrible service! She was rude and very disrecpectful. Service Dec.12/2021 6pm. She changed the times of my pick up three times and got mad at me for it and called me a lair. I ended up calling a TAXI. I will be making a dispute with my credit card provider
| Rating: | |
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| Attended as: | Couples |
| Activity Date: | 2021/12/07 |
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Fly Shuttle Airport Transportation To and From Waikiki Hotels & Resorts
Solid service
Reviewed by: Liz, 2021/11/28Professional, affordable, timely. Everything I wanted from a shuttle.
| Rating: | |
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| Attended as: | Solo Travelers |
| Activity Date: | 2021/11/26 |
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Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More
First time in Hawaii
Reviewed by: Rudy Hernandez , 2021/11/22It was very having the experience. My family was very excited. It is was our first time in Hawaii and this was a great experience.
| Rating: | |
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| Attended as: | Families |
| Activity Date: | 2021/11/19 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Great Service!
Reviewed by: Jim, 2021/11/17I used VELTRA for transportation to and from Honolulu Airport. BOTH directions were wonderful. When I came in, I went to the wrong pickup location at the airport. When I called to let them know that the van wasn't there, they just said to stay where I was and they radioed the driver and he drove to where I was to pick me up. Totally my mess up.
On the return to the airport 5 days later, the Van was right on time for pickup in front of the hotel. The driver was great. Wouldn't let me lift my luggage. He had a great personality and great knowledge of the islands. We also only made 4 stops to pick up other people. Most of the other companies make 5 or 6 stops.
I will definitely use them again, and I highly recommend them for all transportation needs.
| Rating: | |
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| Attended as: | Solo Travelers |
| Activity Date: | 2021/11/15 |
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Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More
Smile Activator
Reviewed by: Rose, 2021/10/09I highly recommend this service!! It was the biggest smile I've seen on my husband in a long time! It was our 30 year anniversary Hawaiian trip and after that long flight, it was delightful to get a true Hawaiian greeting!! The young lady was gracious and very informative! She directed us straight to the shuttle service send took several pictures for our memory book. The flowers lasted 5 days and kept our condo smelling like a sunny floral garden.
| Rating: | |
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| Attended as: | Couples |
| Activity Date: | 2021/09/16 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Not bad
Reviewed by: Megan Rish , 2021/10/02The driver was early which was nice. He talked with each passenger as they got onboard. It wasn’t too bad.
| Rating: | |
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| Attended as: | Couples |
| Activity Date: | 2021/09/12 |
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Roberts Hawaii Honolulu Airport Shuttle to & from Waikiki Hotels
Wonderful Experience
Reviewed by: Megan Rish , 2021/09/07Our driver was a wonderful person. Very friendly and gave us a run down on how things worked here. We look forward to using them again.
| Rating: | |
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| Attended as: | Couples |
| Activity Date: | 2021/09/05 |
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Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More
Had to do it again!
Reviewed by: Jeff, 2021/05/09I had family members flying to Honolulu for first time back in 2019 and found I could have them receive Lei's as the came off the plane. I thought that sounded like a great greeting to Hawaii for the first time.
My family members loved it so much. I found out they were going to go back to Honolulu again because they fell in love with Hawaii. This time there was going to be a total of 5 family members traveling. I got them all Lei's.
Because of Covid, this time the greeters could not meet my family members at the gate when they deplaned. Everyone in my family still loved getting the Lei's when they reached the baggage claim area.
So be it a gift for yourself or family or friends, I highly recommend a Welcome Flower Lei Greeting at the airport.
| Rating: | |
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| Attended as: | Families |
| Activity Date: | 2021/05/07 |
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Honolulu Private Car Service - Airport Transfer and Hourly Charters [Closed]
Do not use this service
Reviewed by: Jeff, 2021/04/14We ordered a private car/SUV and ended up with a 12 passenger van with no shocks. Before we had the awful ride, we waited over an hour after retrieving our luggage at the airport for someone to picked us up. I would not recommend this service ever.
| Rating: | |
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| Attended as: | Couples |
| Activity Date: | 2021/04/12 |
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Reply from activity provider
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HawaiiActivities.com is part of VELTRA, the world leader in online tours & activities services
Aloha,
We appreciate the feedback and while we are currently the top-rated shuttle company in Hawaii, I am sorry to hear you had a less than favorable experience. I would like to address a couple points, one being the driver going around the airport back to where you were originally picked up. Guest was a little late getting out and instead of having guest wait for the next shuttle we made the decision to go around to grab them. Something we would do for all of our guests to minimize their wait time. Driver also verbally confirms hotel destinations with guests on the vehicle as you would be surprised how many people enter the wrong hotel when making the booking.
Also, we are putting all reservations staff through mandatory customer service and phone etiquette training.
Thank you again for the honest feedback. We will take it to heart so as to improve the guest experience.
Aloha,
Fly Shuttle & Tours