Small Group Snorkel Tour with Personal Guide at Hanauma Bay [Open Soon]

Wonderful trip!

Reviewed by: Amy Dean

We had a great time snorkeling today! Dan was an excellent guide and he was very patient and so knowledgable. We will definitely do this again!

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ハナウマ湾シュノーケリング　日本語ガイドが海の世界へご案内＜シュノーケルセット／終日＞

The sea is beautiful, but there are few fish. きれいな海、魚は少ない

Reviewed by: ばななまん

It seems that taking the bus can be quite a hassle, so if it's your first time, it might be better to go on a tour from Waikiki (according to someone who joined me). Hanauma Bay is incredibly beautiful and just like the pictures. However, when it comes to the fish, there aren't many, and if you're used to snorkeling, you might find it a bit lacking. I expected to see a more overwhelming number of fish, but it was just a trickle. We snorkeled for about an hour, but the little kids couldn't handle the cold and went back with their mom. The photos will be publicly shared on Facebook later.

バスだとかなり面倒だそうなので、初めての場合はワイキキからツアーで行った方が良さそうです。(一緒に参加した人曰く)
ハナウマ湾はとってもキレイで、写真通りのビーチでした。しかしながら、魚はというと別に多くもなく、シュノーケルに慣れている人ならおそらく物足りないと思います。もっと圧倒的な魚が泳いでいるのかと思いきや、ちょろちょろレベルです。一時間ほどのシュノーケルでしたが、小さい子どもは寒さに耐えきれずおかあさんと先に出ていました。写真は後日Facebookを通じて全体公開されます。

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Hanauma Bay Self-Guided Snorkel Tour & Gear Rental with Hotel Transportation

Snorkeling

Reviewed by: Tom

Had a great time. I always enjoy snorkeling here as there are allways lots of fish and warm clear water.

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Small Group Snorkel Tour with Personal Guide at Hanauma Bay [Open Soon]

Never believe we could do it!

Reviewed by: Jenny

This is our first time snorkelling so it helps to have personal guides to be with us. We get to have one on one personal attention. The guides held our hands most of the time and we get to see a lot of fishes and corals. It is unbelievable and we can't believe we can do it. It is one item crossed out from our bucket list.

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ハナウマ湾シュノーケリング　ベテラン日本語ガイドがご案内する少人数制ツアー　貸切プランあり＜半日＞

First snorkeling experience. 初めてのシュノーケリング

Reviewed by: takayuki

I experienced snorkeling for the first time at Hanauma Bay. While there are cheaper tours available, I was glad I opted for a guided tour. The ocean was beautiful, the weather was great, and I was taken out further, which made for a wonderful experience. It seemed to be a rare day, but I was able to encounter many turtles, making it a precious day.

I would love to participate again.

今回初めてのシュノーケリングをハナウマベイで体験しました。
安いツアーもありますが、ガイド付きツアーを申し込んで正解でした。
海も綺麗、天気も良く、沖の方まで連れて行ってもらい、良い体験ができました。
その日は珍しいみたいですが、多くの亀さんに遭遇することができ貴重な1日になりました。

また参加したいと思います。

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ハナウマ湾シュノーケリング　日本語ガイドが海の世界へご案内＜シュノーケルセット／終日＞

Moved by Hanauma Bay. ハナウマ湾に感動

Reviewed by: ETA

I chose this tour because I really wanted to go snorkeling in the beautiful ocean on my first trip to Hawaii. Having a guide who was familiar with the area and the sea made us feel safe entering the water, even though it was our first time snorkeling. The underwater scenery was stunning, and both my husband and I were very satisfied to swim alongside so many fish. The guide kindly accepted my wife's unreasonable request to see a sea turtle and took us to spots that other tours wouldn't go to. Although we didn't see a swimming turtle, thanks to the guide's efforts, we were able to see one resting on a rock. I would like to book with this tour again for our next trip to Hawaii.

初めてのハワイで是非綺麗な海でシュノーケリングをしたいという気持ちがありこちらを選択しました。
やはり土地、海に慣れたガイドさんがいたので、シュノーケリング初めての私達も安心して海に入る事ができました。
海の中はとても綺麗で沢山の魚と一緒に泳いでいるような情景に夫婦共々大満足です。
嫁の海ガメを見たいという無理なお願いにも快く引き受けて下さり、他のツアーでは行けないようなスポットへも案内してくれました。泳いでいるカメは見られませんでしたが、ガイドさんの努力のお陰で岩の上で寝ている姿をしっかり見る事ができました。
次回ハワイ旅行がある時もこちらで予約をしたいと思います。

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All-Inclusive Kailua Beach Day Experience - Lunch, Snorkel, Bike & Gear Rental

Seclusion in the ocean.

Reviewed by: -PAUL-

I borrowed a bike and rode south to the farthest part of the beach. It was secluded from everyone which made time more enjoyable. Less noise, more ocean. I snorkeled most of the day and relaxed. Again, very enjoyable.
However, the business and its employees is different story. They were wonderful, helpful, attentive, whatever other synonym out there that reflects on how a business should be.

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ハナウマ湾シュノーケリング　ベテラン日本語ガイドがご案内する少人数制ツアー　貸切プランあり＜半日＞

The service was excellent! サービスは大満足です！

Reviewed by: kim

We went on a 5-night, 7-day trip to Hawaii for our honeymoon, and the day we used the service was the third day of our entire itinerary. I had previously done snorkeling in Okinawa and its islands, so I was really looking forward to it.

However, due to the extremely low tide during a big tide, the population density was very high, there were few entry points, and the variety of marine life we could see was somewhat limited, so I apologize for my somewhat harsh evaluation, but I will say I was "satisfied."

That said, the hospitality of the two staff members was wonderful, and I would definitely recommend this to anyone wanting to enjoy marine leisure with family or friends. When we visited, we were paired with a couple from America and a Japanese family (three generations), and everyone seemed to be having a great time.

Next time, I would like to visit when the tide conditions are better! Thank you very much for your service!

ハネムーンで５泊７日でハワイ旅行に行き、利用させて頂いた当日は全行程の3日目でした。
以前に沖縄本島や離島でシュノーケリングをしたことがあり、非常に楽しみにしていました。
当日は大潮？のド干潮で人口密度が非常に高かったこと、エントリー出来るところが少なかったこと、見れた生き物の種類がやや少なかったため評価が辛めで申し訳ないですが『満足』とさせて頂きました。
ただ、スタッフお二方のホスピタリティは素晴らしく、家族や友達とマリンレジャーを楽しみたい方には是非おすすめしたいです。お邪魔した際はアメリカから来たご夫妻と日本人のご家族（３世代）と組合せでしたが、皆さんとても楽しそうでした
次回は潮まわりが良いときに伺ってみたいです！
どうもお世話になりました！

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Hanauma Bay Snorkel Tour with Expert Guide & Waikiki Transportation

Awesome experience!

Reviewed by: Shazia

First time snorkeling for me and my husband, and it was absolutely amazing!! Dan and his wife really made us feel comfortable in the water... I am not a very good swimmer and had an awesome time even in the deep areas of the ocean. Swimming/Snorkeling with the fishes was an amazing experience and would love to do it again!

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Hanauma Bay Self-Guided Snorkel Tour & Gear Rental with Hotel Transportation

Good experience

Reviewed by: Lisa

Shuttle service to Hanauma Bay with inclusion of snorkelling hire + flippers. Some additional hire costs $3 for add on to snorkel deeper without water coming into snorkel. Reliable timing of pick up and drop off. Friendly staff. Booked last minute and was very happy with service.

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Hanauma Bay Snorkel Tour with Expert Guide & Waikiki Transportation

great snorkel guide

Reviewed by: Mark

Dan's guided tour of the Hanauma reef is excellent. We viewed Fish, turtles, rays, and coral. Regardless of your ability, you will feel safe. This is nature's beauty at it's best and your guide will make sure you see it all.

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カイルアビーチ送迎シャトルサービス　嬉しい5時間滞在！ビーチグッズなど各種レンタル付き＜日本語スタッフ／ランチ付＞

Breathtaking beach 絶景ビーチ

Reviewed by: まつー

Kailua Beach and Lanikai Beach are both stunning beaches.
Hotel → Shuttle bus → Shop for beach guidance and snorkeling rental → About a 5-minute walk to the beach.
The staff provides thorough explanations.

Kailua Beach
It's a beach where just lying on the sand feels great.
Coral is only found in some areas.
Since there are waves, boogie boarding is recommended.
I saw some people kite surfing.

Lanikai Beach
It's about a 10-minute walk from Kailua Beach, with a slight uphill.
You access the beach through a residential alley from the road where cars drive.
The two islands are impressive, making it a beach with a fantastic view.

The pizza for lunch is huge.
Fins can be rented for an additional fee.

カイルアビーチとラニカイビーチ、ともに絶景のビーチです。
ホテル→バスで送迎→ショップでビーチの案内・シュノーケルレンタル→ビーチまで５分くらい徒歩
スタッフの方が丁寧に説明してくれます。

カイルアビーチ
砂浜に寝転がっているだけで気持ちがいいビーチです。
珊瑚があるのは一部の場所のみです。
波があるので、ブギーボードがおすすめです。
カイトサーフィンをしている方がいました。

ラニカイビーチ
カイルアビーチから10分くらいで歩いて行けます。少し坂道あります。
車が走る道路から、住宅の路地を抜けてビーチへ。
２つの島が印象的で、眺めて最高のビーチです。

昼食のピザは巨大です。
フィンは別料金で借りられます。

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Hanauma Bay Snorkel Tour with Expert Guide & Waikiki Transportation

Awesome First Time Experience

Reviewed by: MadelineGarcia

This was my first time snorkeling, as well as, my first time in Hawaii. I'm usually not the type to enjoy activities with a high volume of people around, especially with the location being a huge tourist attraction, but the experience was so cool! My reservation was on a Monday morning. Total there were 12 people in the group, including the two very friendly and helpful instructors.
Everyone is provided with a life vest, fins, bottled water, chips and the option to rent a wet suit once you arrive at Hanauma Bay. When you arrive you will watch a brief video then a trolley will take you down to the bay. Once you're in the water, the view gets much better. I didn't have the chance to see a sea turtle while I was there but there's tons of fish! I would definitely do this again. I also never learned how to swim prior to booking this......but everything went perfectly fine :)

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Hanauma Bay Snorkel Tour with Expert Guide & Waikiki Transportation

Best place and Best intro to snorkeling

Reviewed by: MelB

Hanauma Bay is where you want to begin your snorkeling experience in Oahu. Chieko and her husband were thorough, patient, kind and professional in all aspects of this snorkel tour at Hanauma Bay. The coral has lost some its color vibrancy from the daily influx of people swimming there but the fish were plentiful and made up for the moderate deficiency. I enjoyed it enough here to come again a second time, solo. Again, great tour guides and best place to begin your snorkel adventure. Enjoy!

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Hanauma Bay Self-Guided Snorkel Tour & Gear Rental with Hotel Transportation

Hanauma Bay Snorkel Shuttle

Reviewed by: Byers Senior class

The driver was on time and gave interesting information on Hawaiian history and culture. Beautiful views!! Enjoyed by all.

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ハナウマ湾シュノーケリング　ベテラン日本語ガイドがご案内する少人数制ツアー　貸切プランあり＜半日＞

It's more fun because you can expand your range and get guided while swimming! 泳げると範囲を広げてガイドしてもらえるから、より楽しい！

Reviewed by: Ms. NYC

There were two groups participating, including a Filipino family who came from the mainland United States. I brought my mother along, but all the participants were quite good swimmers, so the guide, sensing this, took us out further than expected. Thanks to that, we were able to see turtles and a variety of colorful, rare fish, which made us very satisfied. I recommend the morning tour as the sea is clearer then.

アメリカ本土から来られたフィリピン人家族とで２組参加でした。
私は母を連れてだったのですが、参加者全員かなり泳げる方だったので、それを察知したガイドさんが、思いの外沖の方まで連れてくださいました。
おかげさまで、亀や色とりどりの珍しい魚をみることができ、大満足でした。
午前中のツアーのほうが、海もキレイでオススメです。

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All-Inclusive Kailua Beach Day Experience - Lunch, Snorkel, Bike & Gear Rental

Solo with my equipment at Kailua Beach

Reviewed by: MelB

Fantastic place to swim, snorkel and meet the locals. If you do not have your own snorkel equipment, need a ride to and from this area and a good lunch, then this is a decent deal. However, I had my own equipment and in hindsight I wished I had rented a car (same cost) for travel to Kailua Beach. The beach is free, could have stayed till sunset (instead of 2:30 pm), explore the nightlife, and dined here instead of my expensive tourist trap in Waikiki. Learn from my experience, but come here for a great beach experience.

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Hanauma Bay Snorkel Tour with Expert Guide & Waikiki Transportation

Great Snorkeling Tour

Reviewed by: bfrey10

Great snorkeling tour with Dan and Chieko. The four of us were snorkeling novices and senior citizens and they were extremely patient and hands on. We saw some beautiful fish and reef and had a great time.

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ハナウマ湾シュノーケリング　ベテラン日本語ガイドがご案内する少人数制ツアー　貸切プランあり＜半日＞

Akiko is here! あきこいますよ～

Reviewed by: びっぐ・つーさん

Since it was a half-day course, I thought it might be a bit lacking, but I was fortunate to have kind lectures and even meet a sea turtle "Little Buddy," making it a very satisfying and exciting tour. The interactions with Mr. Dan during the transportation were enjoyable, and my nice partnership with Chieko-san also made me feel happy. Mahalo!!!

半日コースだったので少し物足りないかな？との思いで参加しましたが、親切なレクチャーとウミガメの”リトル・バディ”にも出会える幸運にも恵まれ、大満足・興奮のツアーでした。送迎中のダン先生とのやり取りも楽しく、ちえこさんとのナイスなパートナー関係にこちらも幸せな気分にさせて頂きました。マハロ～！！！

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Hanauma Bay Self-Guided Snorkel Tour & Gear Rental with Hotel Transportation

Spring Break 2016

Reviewed by: Manoa mom

My daughter and a friend decided to stay in Oahu over spring break instead of coming home. They had planned bus trips for Hanauma Bay as well as North Shore during the week. After having a horrible time with the bus schedules and waiting to get to their destinations, I decided to get them tickets for the shuttle. So glad I did! They had a really good time, hassle free of buses and hotel pick up and drop off was perfect for them. The trip to the bay made their spring break! So glad I found this site, and we will use them again when we visit her over Thanksgiving this year!

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ハナウマ湾シュノーケリング　日本語ガイドが海の世界へご案内＜シュノーケルセット／終日＞

The guide... ガイドさんが、、、

Reviewed by: 井上暢子

I had a female Japanese guide who took care of us from the pick-up to the drop-off. She was very kind and taught us a lot! The waves were high, so we couldn't go out to the open sea that day, but on the way there and back, she shared various sightseeing spots with us, making it a fulfilling experience!

Although we couldn't go out to sea, the fish were beautiful, and the beach was not crowded, which made it very enjoyable.

I rented a wetsuit. I was worried about the size, but since the guide was there to help us change on the beach, I was able to change while chatting and getting assistance. It was very reassuring to have a dedicated guide, especially for beginners or small groups.

女性の日本人ガイドさんで、迎から送りまで1人のガイドさんが対応してくださりました。とても優しくいろいろ教えていただけましたー！
波が高くて、この日は沖のほうまでは行けませんでしたが、向かう途中や帰りいろいろ観光名所を教えてもらいながら、充実した内容になってました！
沖には行けませんでしたが、魚が綺麗で砂浜も人も少なくとても楽しかったです。

ウエットスーツをレンタルしました。
サイズ等が心配だったのですが、浜でガイドさんも一緒に着替えられるので、話をしながら手伝ってもらいながら着替える事ができました。
初心者の方や、少人数グループで専任ガイドさんやしとても安心して参加できました。

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ハナウマ湾シュノーケリング　日本語ガイドが海の世界へご案内＜シュノーケルセット／終日＞

The guide was very knowledgeable about Hanauma Bay and really interesting. ガイドさんがハナウマ湾に詳しくすごく面白かった

Reviewed by: Miku

We were both completely unable to swim, which made us anxious, but we were able to borrow life jackets and fins, and received detailed safety instructions, which made us feel secure. The guide was very knowledgeable about the sea and took us to places that other tours or individuals wouldn't go, where we were able to see sea turtles, schools of fish, and large octopuses, which was truly impressive. This is definitely a tour you should participate in.

夫婦共にまったく泳げず不安でしたが、ライフセーバーやひれ等セットを借りることができ安全面の説明を詳しく説明を受け安心できました。
またガイドさんが海にかなり詳しく、他のツアーや個人では行かれないような場所にまで連れて行って下さり、海がめや、魚群、大きな蛸等が見られ感動しました。
絶対参加したほうが良いツアーです。

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Hanauma Bay Snorkel Tour with Expert Guide & Waikiki Transportation

The guides were great

Reviewed by: John K.

The guides were great, they would make sure everybody was together, We saw turtles and variety of hawaii fishes. I would recommend this tour to anyone travelling to Hawaii, its a must see at Hanauma Bay. Thanks Dan & Chieko

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Hanauma Bay Snorkel Tour with Expert Guide & Waikiki Transportation

Wonderful experience

Reviewed by: Wendy

Owner/tour guide was outstanding- was so patient with my 8 year old daughter and worked her through her fears! Highly recommend! Bay was beautiful experience- lots of fish!

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Hanauma Bay Self-Guided Snorkel Tour & Gear Rental with Hotel Transportation

Hanauma snorkel tour

Reviewed by: Patricia

Picked up on time, nice driver,gave us good tips on snorkeling. Would recommend to friends.

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ハナウマ湾シュノーケリング　ベテラン日本語ガイドがご案内する少人数制ツアー　貸切プランあり＜半日＞

The best experience for three generations! 三世代で最高の体験！

Reviewed by: 匿名希望

This trip to Hawaii was a three-generation adventure. The kids (ages 6 and 7) and my parents (both over 60) experienced snorkeling for the first time. Initially, I planned to go out to the reef alone, but after hearing Chieko's encouragement, we all decided to give it a try! In the end, only my sister, my nephew, and I made it out to the reef, but Chieko's heartfelt desire to show us something special really came through (tears). The group that went out to the reef was with Dan. Dan was incredibly kind and held my nephew's hand the whole way. Fortunately, we were able to see two large turtles. The only disappointing part was that my GoPro froze halfway through, so I couldn't capture the moments (tears). I really wanted to film us swimming together!!! I'll save that for next time. Thank you, Chieko and Dan, for all your help this time. I definitely want to ask for your assistance again. Thank you very much.

今回のハワイ旅行は三世代。子供（６歳と７歳）と両親（二人とも６０過ぎ）はシュノーケルが初体験。はじめは私だけが沖までいく予定でしたがチエコさんのお話を聞いて全員でトライすることに！結果、沖までいけたのは私と姉と甥っ子のみでしたが、チエコさんの「どうにか見せてあげたい！」というお気持ちがかなり伝わりました（泣）沖へ行く組はダンさんと一緒に。ダンさんもものすごく優しくて甥っ子の手をずっと引いて行ってくれました。ラッキーなことに大きな亀さんが二匹も見ることが出来ました。私のGOPROが途中でフリーズしてしまい撮影出来なかったことだけが残念です（泣）一緒に泳いだところを撮りたかった！！！それはまた次回のお楽しみにとっておきます。チエコさん、ダンさん今回はお世話になりました。また絶対にお願いしたいと思います。ありがとうございました。

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Hanauma Bay Self-Guided Snorkel Tour & Gear Rental with Hotel Transportation

Great trip - friendly driver

Reviewed by: Kate

I spent a lovely morning at Hanauma Bay with this tour. The driver was super friendly and the pick up from the hotel was easy. Recommend this to anyone.

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Hanauma Bay Snorkel Tour with Expert Guide & Waikiki Transportation

Wonderful Experience for the Whole Family

Reviewed by: Scott

Do not be afraid of this activity. First, the tour directors could not have been more friendly and helpful. Second, they could not have made it any easier. They picked us up at the lobby of the hotel, drove us to the bay, got us through the required orientation film and down to the water so efficiently. They have been doing this so long that they anticipated all of our needs (even before we realized that we had the need). Then, guided us into the water and instructed everyone on how to use the shorkle and made us all feel very comfortable. Even the 8 year old twins who are normally a handful. We were slowly guided around the bay and shown fish, eels and turtles. We stopped for pictures occasionally. And, told that we could download them from Facebook later that night.
When we were done, they gave us much needed water and snacks. Much needed because this was a good work out ( for a fat old guy). We got back to the van and were taken right back to our hotel and were the. Already trying to figure out when we could do the excursion again.
So, you don't have to worry about whether or not this is worth doing. And, it couldn't be easier or more enjoyable..

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ハナウマ湾シュノーケリング　日本語ガイドが海の世界へご案内＜シュノーケルセット／終日＞

I'm glad I asked! お願いして良かった！

Reviewed by: masaki

We participated with our family at the end of March. We didn't have to wait in line, and we were taught the basics of snorkeling, which made the kids happy. Since our family gets cold easily, it was a good decision to rent wetsuits during this time (not many people were wearing them, though). Thank you to our guide, Chieko, for being very kind and attentive.

3月末に家族で参加しました。並ばなくてよかったし、シュノーケリングの基本から教えていただき、子供達も満足でした。我が家は寒がりなのでこの時期はウェットスーツ借りて正解でした(あんまり着てる人いませんでしたが)。ガイドのチエコさん、とても親切で色々気をつかっていただきありがとうございました。

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カイルアビーチ送迎シャトルサービス　嬉しい5時間滞在！ビーチグッズなど各種レンタル付き＜日本語スタッフ／ランチ付＞

Easily in Kailua! カイルアに気軽に！

Reviewed by: AZアロハ！

Last year, I used "The Bus" to get to Kailua on my own. Initially, I had planned to include a visit to Lanikai Beach, but things started to go awry when I had to wait for a "bicycle rental." I ended up getting lost and wasted quite a bit of time. As a result, I had to give up on Lanikai Beach. My town exploration was also unsatisfactory, so I returned to Waikiki... Then the tragedy continued, as I was stuck for over an hour on the way back to Waikiki due to unclear bus operations. I returned to Ala Moana Shopping Center completely exhausted.

Reflecting on that experience, I signed up for this tour. Without worrying about transportation, I was able to rent a bicycle for just $10, which allowed easy access to Kailua Beach and, of course, Lanikai Beach. I was able to enjoy the beautiful scenery of the blue sky and clear ocean.

Not only the beach but also the lunch pizza was very delicious, and there were proper changing facilities, so I could enjoy exploring the town with peace of mind. However, after the initial briefing from the staff upon arrival, the tour had a style where you are “free” in a good way, but “left to your own devices” in a bad way. If you don’t check the places you want to visit in advance, time can slip away quickly.

I highly recommend this tour for those who find using "The Bus" or renting a car cumbersome like I do. If you participate, renting a bicycle and heading from Lanikai Beach to town is the best option! There are many unique shopping options in town that you won't find in Waikiki or Kahala, which I also recommend!

One disappointing aspect was that the pickup location for the voucher issued upon completing the tour reservation was incorrect. I had arrived early at a location across the street from my hotel, but it turned out that the bus was picking up at my hotel, which caused delays for other participants. Of course, the driver and staff from the tour company apologized, but since I provided an emergency contact at the time of booking, I would have appreciated a prior notification regarding this issue.

昨年、自力で「The Bus」を利用して行ったカイルア。当初は、ラニカイビーチまで含めた観光を予定していましたが、「自転車レンタル」の空き待ちあたりから、雲行きが怪しくなり、道に迷ったりして相当な時間をロス。結果、ラニカイビーチは断念。タウン散策も消化不良にワイキキに戻ることに･･･。そして悲劇（？！）は続き、ワイキキまでの復路で、バスの運行状況が良くわからず、カイルアで１時間以上も足止め。へとへとになってアラモアナＳＣまで戻ってくるというものでした。

という前回を反省し、申し込みをした今ツアー。
往復の“足”の心配もなく、１人１０ドルで自転車もレンタルできたため、カイルアビーチは勿論、ラニカイビーチにも簡単にアクセスができ、青い空と透明な海･･･と素晴らしい景色を満喫することできました。

ビーチだけでなく、ランチもピザがとても美味しく、着替えの場所もちゃんと確保されているので、安心してタウン散策も楽しむことができました。ただ、現地到着後、スタッフからの一通りの説明の後は、いい意味で“自由に”そして、悪い意味で“放っておかれる”スタイルのツアーですので、事前に行きたい所をチェックしてツアーに臨まないと、あっという間に時間が過ぎてしまう感じでした。

私のように「The Bus」の利用やレンタカーが面倒と考える方に、ぜひお勧めしたいツアーです。そして参加されるなら、自転車をレンタルして、ラニカイビーチからタウンまで繰り出すのがベスト！タウンでの買い物もワイキキやカハラでは無いような物も沢山ありお勧めです！

ただ一つ残念だったのは、ツアー予約完了時に発行されたバウチャーのピックアップ場所が、間違えていたこと。宿泊ホテルの通りをはさんだ場所に早めにスタンバイしていたのに、結局、宿泊ホテルにバスは迎えに来ていたようで、他の参加者の方々をお待たせする形になってしまいました。勿論、運転手やツアー催行会社のスタッフの方からの謝罪はありましたが、予約時には緊急連絡先を記載しておりますので、その旨事前にご連絡をいただければと思いました。

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