Reviewed by: TOM
It was my first visit in nine years, and with the addition of new attractions, I was able to enjoy a day with my grown-up kids. I believe it's a place where you can experience a sense of openness unique to Hawaii, different from the beach.
9年ぶりの訪問になりましたが、新しいアトラクションも加わり、大きくなった子供たちとも一日楽しめることができました。ビーチとは違う意味で、ハワイならではの開放感を味わえるところだと思います。
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| Packages: | サマーキャンペーン!送迎付/1日パス |
| Attended as: | Families |
| Posted on: | 2016/08/14 |
| Activity Date: | 2016/08/08 |
Reviewed by: Allen
We looked at several different Luau options and choice Paradise Cover...it was a great decision! This is great for couples and families, everyone will have a great time! We didn't pay the extra and sat out on the wings and it was worth the money. We got the same food and drinks and a great view of the show.
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| Packages: | Standard Package - Hawaiian Experience with Dinner Buffet (Wing Seating) |
| Attended as: | Couples |
| Posted on: | 2016/08/13 |
| Activity Date: | 2016/08/08 |
Reviewed by: Carmen
Had an awesome time, food was good, entertainment was good....would do it again in a heartbeat! I would recommend this cruise to everyone whose going to be in honolulu.
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2016/08/13 |
| Activity Date: | 2016/08/10 |
Reviewed by: ドリー
We participated as a family of three, including my fifth-grade son. It was his first time snorkeling, and he was a bit nervous, but the female guide called the day before to confirm and explained how to use the equipment in a way that was easy for children to understand, so we were able to participate with peace of mind. She held my son's hand while swimming the whole time. There was a line to watch the video before entering the ocean, but we didn't have to wait. The trolley that went back and forth on the slope was also convenient.
On the day, I borrowed a wetsuit and swam, which helped with the temperature difference and prevented sunburn. The last time I swam without a guide, I had a terrible sunburn on my back... Unfortunately, we didn't see any turtles, but the guide worked hard to find them, and we saw more types of fish than when I went individually before, so I was satisfied. My son seemed to have a lot of fun and said it felt like he was inside a fish tank! He was happy and said he wanted to participate again. Thank you very much!
The dining information about Hawaii you provided on the way back was also helpful.
小5の息子も一緒の家族3人で参加しました。子供はシュノーケリングが初めてで少し緊張していましたが、ガイドの女性が前日に確認の電話を入れてくれたり、当日子供にもわかりやすい言葉で道具の使い方を説明してくださったので、安心して参加出来ました。子供とずっと手をつないで泳いでくださいました。海に入る前に見る映像で行列が出来ていましたが、私達は並ぶ必要がなかったです。坂を往復するトロリーも楽でした。
当日急遽ウエットスーツを借りて泳いだのですが、おかげで水温の差も日焼けもなくて良かったです。以前ガイドなしで泳いだ時は、背中の日焼けが大変でしたので‥。残念ながら亀は見れなかったのですが、ガイドの女性が一生懸命探してくれましたし、以前個人で行った時より多い種類の魚が見られましたから、満足です。子供はとても楽しかったらしく、水槽の中に入ったみたいだった!また参加したいと喜んでいました。ありがとうございました♫
帰りに教えていただいたハワイの食事情報もためになりました(^^)
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| Packages: | 7:00スタート |
| Attended as: | Families |
| Posted on: | 2016/08/13 |
| Activity Date: | 2016/07/22 |
Reviewed by: Justine
Fantastic day out with an amazingly fun and thoughtful crew. Beautiful scenery. Great burgers. Ocean fab. Guitar playing set the scene perfectly. Do yourself a favour and Get out for this great day, safe even if you are not a swimmer.
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| Packages: | Standard Package |
| Attended as: | Friends |
| Posted on: | 2016/08/13 |
| Activity Date: | 2016/07/20 |
Reviewed by: Martina
It was me and my husbands anniversary and head a great time on the dinner cruise. The all you can eat crab was great :)
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2016/08/13 |
| Activity Date: | 2016/08/10 |
Reviewed by: Donna Long
We had the best experience, very impressed with how smoothly everything went.
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| Attended as: | Families |
| Posted on: | 2016/08/12 |
| Activity Date: | 2016/07/29 |
Reviewed by: Martin
Without Problems; in Time; very good Organization; friendly staff
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| Packages: | Classic Orchid Lei |
| Attended as: | Couples |
| Posted on: | 2016/08/12 |
| Activity Date: | 2016/07/21 |
Reviewed by: m☆k
The hotel has a pool and the ocean is right in front, so at first, I thought I wouldn't need to make a reservation. However, on my son's request, we decided to book it. I'm glad we went! The thrilling slides were a great way to relieve stress, and we had a lot of fun shouting out loud (laughs). We opted for the barbecue lunch with a bodyboarding lesson. The barbecue lunch wasn't incredibly delicious, but the bodyboarding was enjoyable, so I think it was worth it. Even with the hotel pool, I believe it's worth going!
ホテルにもプールがついていて海も目の前なので最初は申込みすることはないかと思いましたが、息子の希望で予約してみました。
行ってみて良かったです!
迫力あるスライダーなどは大声で叫んだりして、ストレス解消になります(笑)
バーベキューランチ、ボディーボードレッスン付きにして、バーベキューランチはものすごく美味しいというわけではなかったですがボディーボードは楽しかったので良かったかなぁと思います。
ホテルにプールがついていても行く価値はあると思います!
| Rating: | |
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| Packages: | 【無料特典付き】BBQランチ食べ放題付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/12 |
| Activity Date: | 2016/08/05 |
Reviewed by: Rie
Thanks to the veteran support, my timid 9-year-old son was able to switch gears and really enjoy himself, saying he wants to do it again tomorrow, completely forgetting about us parents! Including the journey there and back, the hospitality was overflowing, and we had a wonderful time!
怖がりの息子(9才)もベテランサポートのお陰で、途中からスイッチが入り、親そっちのけでまた明日もやりたい!というほど楽しめたようです。行き帰り含め、Hospitalityあふれるご対応で、とても気持ちよく楽しめました!
Thank you for joining our tour. I remember your son, who was holding hands with his mom while swimming at first, was trying hard to follow Teacher Dan by the end of the tour. I also remember him saying on the way back on the trolley, "I want to do it again tomorrow!" He did really well. Please come back to Hawaii again with everyone. I look forward to swimming together again!! Thank you. Mahalo!!
この度は私達のツアーにご参加くださり、ありがとうございます。最初はずっとママと手をつないで泳いでいた息子さんが、ツアー後半の最後には一人で一生懸命Dan先生の後を追いかけていたのを覚えていますよ。帰りのトロリーに乗っている時に『明日もやりたい!』って言ってくれたことも覚えています。本当に良く出来ましたね。ぜひまた皆さんでハワイに来てください。また一緒に泳げることを楽しみに待っています!!ありがとうございました。Mahalo!!
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| Packages: | 7:00スタート |
| Attended as: | Families |
| Posted on: | 2016/08/12 |
| Activity Date: | 2016/08/11 |
Reviewed by: ふうこ
We participated as a family of four. Our youngest child is 6 years old and can only swim a little. I was worried about how it would go, but Teacher Chieko provided one-on-one guidance, and our child was thrilled to see so many beautiful fish! Thanks to Teacher Chieko, we adults also saw a lot of fish and were very satisfied. I plan to request this again when we go to Hawaii.
家族4人形で参加させていただきました。下の子供が6歳、しかも潜れる程度。どうかな?と心配してましたが、Chieko先生が付きっきりで指導してくださり、「綺麗なお魚がたくさん見れた❗」とおおよろこびでした。また、Chieko先生のおかげで、私たち大人もたくさんの魚が見れ、大満足でした。
また、ハワイに行った時にはお願いしようとおもいます
| Rating: | |
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| Attended as: | Families with Young Children |
| Posted on: | 2016/08/12 |
| Activity Date: | 2016/08/08 |
Reviewed by: あらじん
I wanted to swim in a beautiful sea, so I used this service. I made a reservation the day before, and it was fine! I rented a bike in Kailua Town for $10 and although I couldn't take my time, I was able to do some shopping! The lockers available in the office were safe and secure, so I could leave my valuables without worry!
For lunch, I had a barbecue pizza. The spinach and garlic pizza was really delicious! The beach was so beautiful, and I was glad I came! However, there were no fish or turtles at all! It was truly beautiful and felt like paradise. I'm really glad I went!
きれいな海で泳ぎたい!と思い、こちらを利用しました。前日に予約しましたが大丈夫でした!
カイルアタウンには自転車を10ドルで借りて行き、ゆっくりはできませんでしたがお買い物できました!ロッカーも事務所内にあるものを貸していただけるので安全で安心でした!貴重品も安心して置いていけます!
お昼ご飯はピザのバーベキューランチを食べました。ほうれん草とガーリックのピザがすごく美味しかったです!
ビーチはとってもきれいで来てよかったー!と思いました。ただ魚や亀は全くいませんでした!
本当にきれいで天国みたいでした。行ってよかったです!
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| Packages: | 基本プラン(ビーチアイテムレンタル+ランチ付き) |
| Attended as: | Couples |
| Posted on: | 2016/08/12 |
| Activity Date: | 2016/08/09 |
Reviewed by: たけのこ
I participated with my 5-year-old daughter (who will turn 6 this year), my 9-year-old son, my husband, and my parents who are 65 and 62 years old. Everyone did the 90-meter activity. Since we had two children, we split into two groups of three for balance: my husband with the two kids and me with my parents.
My daughter cried a little as soon as she went up, but when she came back, she had a big smile and said, "Again!!!" My mother is afraid of heights, so she was really tense. However, it seems she enjoyed it enough and doesn't regret it.
I love heights, and to be honest, I wanted to go higher than 90 meters before participating, but I felt it was good! If it had been higher than 90, the view might have been too far away.
It became a really great memory! During my brother's wedding trip to Hawaii, I struggled to find free time due to work commitments, debating whether to go sightseeing or spend time on activities like this, but I truly feel that parasailing was a great decision! It was fun!
Oh, and motion sickness medication is a must. The boat's rocking was really intense.
5才の女児(今年6才になります)、
9才男児、
主人、
私の両親65才、62才と一緒に参加。
全員90メートルです。
子供が2人いたので、バランスを取るためか
3人ずつ2グループに分かれ
主人+子供2人 と
私+両親 というグルーピングでした。
娘は上がった瞬間に少し泣いてしまったそうですが、
戻ってきたときには、もう一回!!!と大きな笑顔。
私の母親は高所恐怖症なので
やっぱりすごく硬直してました。
まぁでもそれなりに楽しめたようで、後悔はしてないようです。
高い所が大好きな私、
参加前は90メートルよりはもっと高く行きたかったのが本音ですが、
でも、よかった!!と思えました!
90より高かったら、景色が離れてしまうだろうしなぁと。
すごくいい思い出になりました!
弟の結婚式での渡ハで、仕事の都合もあってほとんど自由時間を作れず
観光するか、こういうアクティビティに時間を使うかすごく悩みましたが
ほんとうに、パラセイルして、よかったと心から思います!!
楽しかったです!!
あ、酔い止め必須です。
船の揺れがものすごくひどかったです。
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| Packages: | 高さ90メートル |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/12 |
| Activity Date: | 2016/07/11 |
Reviewed by: AYUMI
When you think of Oahu, you probably picture Waikiki Beach and the surrounding resorts, creating a strong image of the ocean. However, if you venture an hour outside of Waikiki, you'll encounter a different space at Kualoa Ranch. I've been to Hawaii many times, but I only knew the typical tourist spots. The mountains are towering and incredibly beautiful! You can enjoy activities like horseback riding and ATV rides, making it fun for both adults and children, so definitely give it a try!
オアフと言えばワイキキビーチに周辺のリゾートを思い浮かべ海のイメージが強いと思いますが
ワイキキから1時間郊外にでるとクアロア牧というまた違った空間に出会えます。
何度もハワイには行きましたが定番の観光地しか知りませんでした。山がそびえてとてもきれいです!乗馬や四輪バギーなど大人も子供も楽しめますので是非行ってみてください!
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| Packages: | 半日午前ハワイアン体験/2014年末まで |
| Attended as: | Families |
| Posted on: | 2016/08/11 |
| Activity Date: | 2014/02/02 |
Reviewed by: Darrel
We thoroughly enjoyed our time on the boat and in the water with the fish and turtles! The crew was fun and energetic yet very professional and we felt royally treated! We would highly recommend this excursion!
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| Packages: | Waikiki Pick-Up |
| Attended as: | Families |
| Posted on: | 2016/08/11 |
| Activity Date: | 2016/08/03 |
Reviewed by: ラッキー☆ヒルヲ
There are fewer Japanese speakers, and most of the explanations are in English, but that's great! I can't speak English, but the staff is friendly, and the international participants are wonderful. I'm a bit anxious about the pickup always taking more than 30 minutes, but since it's Hawaii time, it doesn't bother me. The scenery is amazing! Even with a little rain, it's still fantastic! My friend, who was scared at first, mastered the backward leg lift by the end! They were shouting "Always climb!" during our stay in Hawaii.
日本の方が少なく、ほとんどの説明が英語ですが、それがいい!
英語は話せませんが、スタッフがフレンドリーに接してくれるし、参加者の海外の方も、最高です。ピックアップが、いつも30分以上、待たないといけないのが不安になります。ハワイタイムなので気になりませんが。
景色も最高!少し雨が降っても最高!怖がっていた友人も最後は後ろ向きの足上げをマスター!
Always climb!とハワイ滞在中叫んでいました。
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| Packages: | 送迎付き |
| Attended as: | Friends |
| Posted on: | 2016/08/11 |
| Activity Date: | 2016/08/05 |
Reviewed by: Ben H
I had a blast! Usually go snorkeling on vacation. This is the 2nd time I've gone on a kayaking and snorkeling adventure. Was a little winded so the snorkeling activity was just OK. As for for the kayaking adventure... I loved it! Waters were a bit rough but manageable. As for the two tour guides Natalie and Zoey, I can't say enough about their friendliness, expertise and all around knowledge of the adventure and the history of the surrounding island
Aloha Ben,
Thank you so much for that amazing review! That is very encouraging feedback and we really appreciate that very much. I know I speak for Natalie and Zoe when I say we are so glad and gratified to hear that you had such a good experience with us. I know there are so many options for things to do in Hawaii, and your time here is very limited, so it means a lot that you chose to spend the time with us. Thank you for that, and for this wonderful testimonial. Come back and see us again next time!
Andy
Holokai Kayak and Snorkel Adventure
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| Packages: | 3-Hour Guided Kayak and Snorkel Tour with BBQ Lunch |
| Attended as: | Solo Travelers |
| Posted on: | 2016/08/11 |
| Activity Date: | 2016/08/02 |
Reviewed by: ななな
Personally, it was difficult for me to go, so I signed up for a tour. The pick-up time was just right, and I was able to enjoy plenty of activities, which made me very satisfied.
個人的には行きにくいので、ツアーに申し込みました。送迎の時間もちょうどよくたっぷり遊ぶことができ満足しています。
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| Packages: | 1日パス(2015/12/31まで) |
| Attended as: | Couples |
| Posted on: | 2016/08/11 |
| Activity Date: | 2015/09/07 |
Reviewed by: Globe Trotter
No complaints- the food, entertainment and setting were amazing! The whole day can be spent in Ko 'Olina and the luau was a fantastic experience. The food and beverages were satisfying and even though it was a full house, the experienced was never rushed or crowded. Would recommend whole-heartedly!
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| Packages: | Standard Package - Hawaiian Experience with Dinner Buffet (Wing Seating) |
| Attended as: | Couples |
| Posted on: | 2016/08/10 |
| Activity Date: | 2016/06/30 |
Reviewed by: A&E
This cruise was great. The food was good, the entertainment outstanding. I would recommend this to anyone visiting Oahu. I also liked walking around outside and seeing the island from the sea. It's a little pricey, but worth it.
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| Attended as: | Couples |
| Posted on: | 2016/08/10 |
| Activity Date: | 2015/09/24 |
Reviewed by: なおきん
We went by bus as a family of four.
It was our first time, but we were very satisfied.
The lifeguards were doing a great job, so we felt safe playing with our small children. A life jacket might be necessary for kids up to around 7 years old, as the free floaties are large and there are deep areas.
家族4人でバスに乗っていきました。
初めてでしたが、大変満足しました。
監視(ライフセーバー?)もしっかりやってくれており小さい子供連れの私達も安心して遊べました。7才ぐらいまではライフジャケットは必要かもしれません、無料の浮き輪が大きいのと深い所がある為^ - ^
| Rating: | |
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| Packages: | サマーキャンペーン!送迎付/ソフトドリンク飲み放題プラン |
| Attended as: | Families |
| Posted on: | 2016/08/10 |
| Activity Date: | 2016/08/07 |
Reviewed by: maja
The pickup was about 15 minutes late, which made me a bit anxious. The driver, captain, and guide all spoke some broken Japanese. Once on the boat, we put on our seatbelts (they do everything for you, so you just have to slip your legs through) and after a harness explanation (all in English, with important instructions in Japanese not to touch the very important red cord or the harness), we quickly took off with the first group. The boat ride to the jump-off point felt like an attraction and was full of thrills. Once we took off, the ocean was below us, and in front of us was the beautiful skyline of Waikiki. It was truly stunning and moving. The drop into the ocean gets you quite wet. They took over 100 photos for $30, distributed on an SD card. It's worth it to order. The return boat ride to the dock was also fun and felt like an attraction. If you get seasick, be sure to take motion sickness medication.
ピックアップが15分程度遅れて少し焦った。ドライバー、キャプテン、ガイドみんな片言の日本語は話せる。舩に乗るとベルトを装着(全部やってくれるので足を通すだけ)し、ハーネスの説明(全部英語、ものすごく大事な赤の糸を触るな、ハーネスに触れるな、は日本語あり)をしたあと、結構すぐに一組目から飛び上がります。飛び上がり始めるポイントに行くまでの舩の操縦もアトラクションのようでスリル満点。飛び立つと眼下に海、目の前にはワイキキの町並み。本当にきれいで感動。海へのドロップは結構濡れる。写真は100枚以上撮影してくれて30ドル、SDカードで配布。頼んだ方がお得。船着き場までの帰りの舩の操縦もアトラクションのようで楽しい。船酔いする人は酔い止めを。
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| Packages: | 1番人気!高さ150メートル<送迎設定保存用> |
| Attended as: | Families |
| Posted on: | 2016/08/10 |
| Activity Date: | 2016/08/09 |
Reviewed by: Debra Jones
My sister and I wanna say thank you all at big chief's luau. First luau ever and we had a blast. So glad I had chosen Big Chief's. By far the best even though I'd had never been to another. The family oriented feeling you received you felt as if you had known them longer then you had. The food and entertainment was awesome. Not to mention the lesson in life to learn from . Teaching cultures and hawaii traditions was special. much love to the crew at Big chief's for making us feel so welcome. I would recommend to anyone I know. Even the bus tour guides was top stars.
Aloha
From Kansas
Love and peace
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2016/08/09 |
| Activity Date: | 2016/08/05 |
Reviewed by: ゼロゼロ
I visited "Angel's Beach" on my first trip to Hawaii. It's a spot that has become quite popular on the internet and television, and it really is beautiful! Although my stay was short, I was able to enjoy it thoroughly. It's definitely worth a visit, so I recommend it!
初ハワイで「天使の海」に行ってきました、ネットやテレビで結構人気となったスポットですが、本当にきれいです!滞在時間が少なかったのですが、満喫できました。一度行く価値があるので、おすすめします!
| Rating: | |
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| Packages: | 早朝プラン・スナック朝食付き(9/30まで) |
| Attended as: | Friends |
| Posted on: | 2016/08/09 |
| Activity Date: | 2015/10/30 |
Reviewed by: age
Since I have a small child with me, I couldn't spend the whole day at the sandbar and go snorkeling, so I chose a half-day course. I thought the stay time might be a bit short, but it turned out to be just right with my 1 year and 8-month-old child. By the way, perhaps due to the tide conditions, the water was up to my waist even in shallow areas, making it difficult to keep the camera dry. With this situation, I had to carry my child the whole time.
小さな子が一緒なので、1日かけてサンドバーにいてシュノーケリングもするなんてことができないので、半日で帰れるコースにしました。滞在時間が少なめかなと思っていたが、1歳8ヶ月の子と一緒なのでちょうど良かった感じです。ちなみに、潮目が悪かったのか、浅いところでも腰まで水が来ていて、カメラを濡らさないようにするのが大変でした。これでは、子どもはだっこしっ放しです。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/09 |
| Activity Date: | 2016/07/27 |
Reviewed by: りんママ
We participated in the Dolphin Encounter as a family since my daughter is three years old. She was initially scared of seeing the dolphins up close, and since we had a photo session before she got used to it, all the pictures turned out to show her looking nervous. However, as time passed, she became more comfortable and started to enjoy touching them. I would like to participate again when she is a bit older.
This time, we arrived early by rental car, so it was great that we could explore other areas within Sea Life Park as well.
娘が3歳ということで、ドルフィン・エンカウンターに家族で参加しました。
娘は初めて間近で見るイルカに恐怖心があり、慣れないうちに写真撮影があったため、写真はどれも腰が引けたものになっていました。しかし、時間が経つと慣れてきて触れるようになり楽しんでいました。娘がもう少し大きくなった時に、また参加したいです。
今回はレンタカー移動で早めに到着したので、シーライフ・パーク内の他の場所も回ることができてよかったです。
| Rating: | |
|---|---|
| Packages: | 無料特典付き!イルカと遊ぶ!ドルフィン・エンカウンター |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/09 |
| Activity Date: | 2016/06/29 |
Reviewed by: KATO
Since it was the first time for me, my family, and my friends' families to come to Hawaii, I ordered a lei welcome as a surprise without telling anyone.
On the day of July 29, when I found the person holding our team name sign at the airport exit, she was a woman in a regular shirt and pants. I thought she would guide us to where we would receive the lei, but when I spoke to her, she took out a lei from her bag and placed it on my family member behind me, saying, "Welcome, thank you." I was confused because this was not what I expected, and even though I had ordered for all 16 people and made a payment in advance, why was there only one? I showed the voucher for the 16 orders to the staff, but they showed me a document that probably came from the company, saying, "It says one here, right?"
Indeed, it was written as one, but I couldn't accept it. I called the local company to check if the remaining 15 had not been processed, and it turned out that the payment had been made, but there was a communication error. They asked if they should deliver the rest to the hotel later, but I said it wouldn't make sense if I didn't receive them at the airport, so I requested to cancel the remaining 15 and process a refund.
I was very disappointed, especially since I had high hopes for the surprise. The kids asked, "Why is there only one?" and I felt bad from the moment we arrived. Starting the trip like this put me in a really unpleasant mood, so I hope they will be more careful in the future.
By the way, I also hope the person handing out the lei will pay more attention to their attire and greet us with a bigger smile to create a welcoming atmosphere.
僕も家族も友人家族も含め初めてハワイに来たので、みんなには言わず、サプライズで楽しませようとレイのお出迎えを注文しました。
7月29日の当日、私たちのチーム名の札を持っている方を空港出口でさがして見つけたら、普通のシャツにズボンをはいている女性でしたので、きっとこの人はレイをかけてくれる場所まで案内してくれる方だと思っていましたが、話しかけるとバックから取り出したレイを僕の後ろにいた家族にかけてくれて、「ようこそ、ありがとう」って言っていました。なんだこれは?写真等と期待してたのと違うぞ、更に16人全員分注文して事前にカード決済しているのに何で1人だけ?と疑問だらけで、16人の注文のバウチャーを係りの方に見せましたが、「私の書類には、1つって書いてあるでしょ」って会社から渡されているであろう書類を見せられました。
確かに1人って書いてありましたが、なんか納得できずに、現地の会社に電話して残り15個がまさか決済されてないよなと思い連絡しました。
やはり決済はされていて連絡ミスだったらしく、あとでホテルに届けるか?と言われましたが、空港でもらわないと意味がないので残り15個はキャンセルして返金処理をしてもらうようにしました。
サプライズで楽しませようと期待していただけに非常に残念でした。子供達にも「何で一人だけ?」て言われて、着いた着いた瞬間から嫌な思いをしてしまいました。旅の始まりで、こんな感じだと凄く嫌な気分になったので、今後気をつけて欲しいです。
ちなみにレイを渡してくれる方も、服装に気を使ってもっと笑顔で歓迎ムードを出してほしいです。
Thank you very much for using Ray Greeting Service.
However, we sincerely apologize for the significant inconvenience caused to you from the very beginning of your trip, despite the excitement of your travels.
Upon confirming the details with the local operating company, we found that there was an error in the arrangements. Although you had requested 16 leis, we were only able to provide one on the day of your arrival. We are truly sorry that we could not fulfill your request for the lei delivery service, which was intended to be a surprise.
Additionally, we deeply apologize on behalf of the operating company for the staff's handling of the situation. Instead of welcoming you as you arrived and helping you create wonderful memories, we unfortunately caused you discomfort.
Please be assured that we will contact you separately via email regarding the details.
To prevent similar inconveniences in the future, we take your feedback seriously and will work with the operating company to improve our services.
Thank you very much for your valuable feedback during this busy time.
VELTRA Customer Support Team
この度はレイ・グリーティングサービスをご利用いただき誠にありがとうございます。
しかしながら、せっかくのご旅行にも関わらず、旅の始まりからお客様に多大なるご迷惑をおかけしましたこと心よりお詫び申し上げます。
今回の内容を現地催行会社に確認させていただきましたところ、お手配に誤りがあり、16個のレイのご依頼を承っていたのにも関わらず当日1個しかご案内が出来かねたとの報告がございました。
せっかくのサプライズ演出のためにレイのお渡しサービスをお申し込みいただいたのにも関わらず、催行会社のお手配に漏れがあったためにご提供できず大変申し訳ございませんでした。
また、現地で対応させていただきましたスタッフの対応につきましても、本来であればご到着のお客様をお迎えし、思い出作りお手伝いをすべきところ、かえってご不快なお思いを抱かせてしまいましたこと催行会社に代わり深くお詫び申し上げます。
詳細につきましては、別途メールにてご連絡させていただおておりますことご了承ください。
同様のご迷惑をおかけしないためにも、お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
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| Packages: | シルク・プルメリア・レイ |
| Attended as: | Families |
| Posted on: | 2016/08/09 |
| Activity Date: | 2016/07/29 |
Reviewed by: Linda
This was the absolute highlight of our trip! Thanks to the entire crew for making it such a fantastic experience for us newbies. We had kids and adults who had different comfort levels in the water and we were all able to enjoy this wonderful trip!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2016/08/08 |
| Activity Date: | 2015/08/26 |
Reviewed by: もりこ
Our family's first trip to Hawaii!
I wanted to give my 6-year-old daughter and 8-year-old son an experience they wouldn't normally have, so we chose parasailing.
On the day of the activity, our cheerful and fun driver, Yano-san, shared recommendations for local shops during the ride, which was great!
Once we arrived, we quickly boarded the boat with another family of three from abroad, and with our family and two more cheerful staff members, we set off with a total of nine people!
Most of the instructions were in English, but they were easy to understand with gestures, and I think the kids understood as well.
What made me happy was that since the kids are small, they said we could all fly together, and we did! Mom and Dad were in the back, and the kids were in front. We were able to take a family selfie in the sky, and we were thrilled to see so much of Waikiki and Diamond Head together.
For $30, they took over 120 photos of our family.
My daughter, who is a bit timid, was harnessed up in no time thanks to the efficient preparation, and before she could even feel scared, she was smiling at 120 meters above ground! She was so excited and said it felt amazing.
Thank you very much!
家族で初ハワイ!
6歳の娘と8歳の息子に、なかなかできない経験をさせたくて、パラセーリングを選びました。
当日は送迎の時からヤノサンという明るく楽しい運転手さんに、地元の人オススメのお店情報を教えてもらえたり、嬉かった〜。
現地に着くと、すぐにボートに乗り込み外国のもうひと家族3人と、私達家族と、これまた明るく楽しいスタッフ2人の合計9人で出発!
ほとんど説明は英語だけどわかりやすくジェスチャーでも表現してくれて、多分子供も理解していました。
嬉かったのは、子供が小さいから4人で飛べるよ〜と言ってくれて、4人で飛んだこと!パパママ後ろで子供たち前。空の上で自撮りで家族写真撮れたし、一緒にたくさんワイキキやダイヤモンドヘッドを見ながら感激できました。
30ドルで家族4人の写真も120枚以上撮ってくれました。
あと少し怖がりの娘も、準備の手際の良さで、アッという間にハーネスをつけられ吊るされ、怖がる暇もなく、上空120メートルではニコニコ笑顔!気持ちーと大はしゃぎしてました。
ありがとうございました。
| Rating: | |
|---|---|
| Packages: | 高さ120メートル<送迎設定保存用> |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/08 |
| Activity Date: | 2016/07/26 |
Reviewed by: Mark Castro
Do yourself a favor and do this! Amazing fun and test you a little.
| Rating: | |
|---|---|
| Packages: | Zipline with Pick-up from Waikiki |
| Attended as: | Couples |
| Posted on: | 2016/08/07 |
| Activity Date: | 2016/08/02 |
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Thank you for participating with your whole family! I'm glad to hear that you all enjoyed your first snorkeling experience. Hanauma Bay is truly a beautiful ocean where you can swim with a variety of fish. Please come back to see the fish of Hanauma again. I hope to show you the Honu next time. Thank you very much. Mahalo!!
ご家族皆様でのご参加、ありがとうございます!初めてのシュノーケリングをとても楽しんでいただけたようで私も嬉しいです。ハナウマ湾は本当に多くの種類のお魚達と一緒に泳げる綺麗な海です。また是非ハナウマのお魚達に会いに来てくださいね。次回はHonuをお見せできればと思っています。ありがとうございました。Mahalo!!