Fly Shuttle Airport Transportation from Waikiki & Kahala Hotels
Overall Rating
4.09
Never again
Reviewed by: Disappointed, 2022/05/15You get what you pay for, I guess. I waited for an hour+ for the shuttle to arrive. I called to see what was going on 3-4 times and was told they were doing other pick ups and "were on the way. Six minutes . . ." When the shuttle arrived, it was empty. At least the driver was nice.
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Activity Date: | 2022/05/13 |
|
Was this comment helpful?
[Yes]
|
|
A few bumps
Reviewed by: R. J. Ferguson, 2022/05/12Other then having a few bumps getting the transportation at the airport the over all transportation was good. The pick up at the hotel went smooth. Had smooth trip an drop off went well.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Activity Date: | 2022/05/02 |
|
Was this comment helpful?
[Yes]
|
|
Good service, confusing pick up location
Reviewed by: KimberlyQQ, 2022/05/08The shuttle was easy to book, the pickup location at the airport was confusing and hard to find. The communication was not very good, however the service when we finally got on the shuttle was very good. The way back to the airport after our stay was good as well. The driver helped us with our luggage on and off the shuttles, the driver was a good driver on the road as well.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Activity Date: | 2022/04/27 |
|
Was this comment helpful?
[Yes]
|
|
Love price not so love service
Reviewed by: Hawaii love93, 2022/04/29I love the price as $30 for round trip airport and hotel but not the best customer service.
When I got there, I called the number they said on web and email. The guy’s voice was like he didn’t even want to talk… so not professional.
I was waiting for the place and the driver called and he told me to wait about 10 more minutes so I didn’t mind.
The driver arrived and I saw some people got into the van. After the driver picked up us, he asked us where is our hotel individually. They already know where we stay when we booked the shuttle but still asked us.
When he went to the different terminal pick up place and picked up one more couple, he actually returned where we were picked up again.
I was tired since it was late and it’s wasting time. And after he started driving towards Waikiki he got the first hotel to drop off someone, he got annoyed by one of us said wrong hotel name or he didn’t hear right, and he asked us again where we stay!
When we booked the shuttle we already submit the name of hotel, address and phone number so I think the driver already has the list where we stays. It’s not professional and they do business and they should know better.
So I feel price is good but not great compare to Roberts Hawaii and some other shuttle service.
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Activity Date: | 2022/04/27 |
|
Was this comment helpful?
[Yes]
|
|
Funny Driver!
Reviewed by: Krystal W., 2022/04/09No complaints..They call you to confirm pickup which is great. My family was Picked up in a Mercedes Shuttle van on time along with other families-this was not an issue. Everyone was seated comfortably. The Driver was fun and got us to the airport on the fly. Cheap service. Highly Recommend! Will use again.
| Rating: | |
|---|---|
| Attended as: | Families |
| Activity Date: | 2022/03/17 |
|
Was this comment helpful?
[Yes]
|
|
A very good experience for a tired traveler.
Reviewed by: Laurence Test, 2022/04/01The van was there at the pick up time, and I had a good trip to Waikiki. Will use the service again for my return to the airport on May 3.
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Activity Date: | 2022/03/30 |
|
Was this comment helpful?
[Yes]
|
|
A great ride.....
Reviewed by: Dave, 2022/03/03I scheduled a ride from the Honolulu airport to my hotel. Called when I had my luggage and the very nice van showed up about 15 minutes later. Our driver was wonderful, talkative and personable. Very welcoming for my stay in Honolulu. I'm looking forward to my return trip to the airport in a couple of days.
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Activity Date: | 2022/03/01 |
|
Was this comment helpful?
[Yes]
|
|
Shuttle service
Reviewed by: Vicki Freytag, 2022/02/24I liked how they contacted me and they are very friendly and helpful
| Rating: | |
|---|---|
| Attended as: | Couples |
| Activity Date: | 2022/02/22 |
|
Was this comment helpful?
[Yes]
|
|
On-time and friendly
Reviewed by: Lisa, 2022/01/27We had a ride from the airport to our hotel and back again. The driver called to confirm with us and to confirm the pick up location. He was very friendly and helpful. We had a great chat. It was affordable and very easy.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Activity Date: | 2022/01/24 |
|
Was this comment helpful?
[Yes]
|
|
Outstanding service
Reviewed by: JCAgui, 2022/01/18As soon as I landed I called the service and within a few minutes I was sitting inside a clean large van with the AC keeping me nice and cool. The drive to the hotel was quick and I even got a few food pointers.
On my departure, my ride arrived earlier than I expected, which was great because I didn't want to deal with the long lines at the airport. It was new years and I was really excited that I had a service that was there for me. I got to see some of the fireworks as we were arriving at the airport which made for a great departure. Thanks again for all the great service!
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Activity Date: | 2021/12/25 |
|
Was this comment helpful?
[Yes]
|
|
Aloha,
We appreciate the feedback and while we are currently the top-rated shuttle company in Hawaii, I am sorry to hear you had a less than favorable experience. I would like to address a couple points, one being the driver going around the airport back to where you were originally picked up. Guest was a little late getting out and instead of having guest wait for the next shuttle we made the decision to go around to grab them. Something we would do for all of our guests to minimize their wait time. Driver also verbally confirms hotel destinations with guests on the vehicle as you would be surprised how many people enter the wrong hotel when making the booking.
Also, we are putting all reservations staff through mandatory customer service and phone etiquette training.
Thank you again for the honest feedback. We will take it to heart so as to improve the guest experience.
Aloha,
Fly Shuttle & Tours