Maui
I participated during the waxing crescent moon in December. The starry sky was beautiful, and the explanations were interesting. There were high-performance telescopes that allowed us to see things that are hard to see with the naked eye, making it a great experience. I wish I could have seen the starry sky during the new moon. The sunset was viewed from halfway up the summit of Haleakalā. The scenery was breathtaking. During my visit, there was no option for Grigori Ice, only Krispy Kreme donuts.
12月の上弦の月の時期に参加しました。星空は綺麗で解説も面白かったです。望遠鏡も高性能のものがあって中々肉眼では見れないものが見れ、いい経験でした。願わくば、新月の時の星空を見たかったです。サンセットはハレアカラの山頂途中から眺める感じでした。景色は絶景です。私の時はグリグリアイスのオプションはなく、クリスピークリームのドーナッツでした。
Our driver was not only hilarious, but very knowledgeable. It was a great group on our bus, and was a blast. Good day spent, with some amazing photo opportunities.
A few things to be aware of before you book this excursion:
1) The road is very windy: consider ginger candy or Dramamine if you're prone to motion sickness.
2) Cell phone reception will be terrible.
3) It's very cold at an elevation of 10,000 feet. It was 40degrees for us. Dress warmly.
4) The air is also very thin at 10,000 feet: look out for shortness of breath and dizziness.
3) You may not see a picture perfect sunrise. No one can control the weather or even perfectly predict it. There will also be tons of other people there enjoying the view with you.
With all that in mind, we had a great time. At 3am, our driver picked us up and drop us off right in front of our condo in Kihei (pick up may not be available for your particular location - verify with PolyAd/GrayLine first if this is a dealbreaker for you). Stopped at a Kahului convenience store: buy snacks here if you don't like the pastries/coffee onboard.
Uneventful drive up. The 25-ish seater van/bus is heated, but once we arrived in the parking lot, our driver obviously had to turn off the engine/heat to conserve gas. We arrived 1 hour prior to sunrise, and in that 1 hour, the weather went from so clear and being able to see thousands of stars to sprinkling rain to so foggy I could barely see a few feet in front of me and back and forth. There is a tiny visitors center with giftshop, and restrooms (with ice cold water toilet seats), but not much else to explore. So we hung out on the bus until just a few minutes before sunrise.
The sunrise was partially obstructed by clouds, but the sky and landscape was still so beautiful. 30 minutes after sunrise, our driver drove us up a wee bit higher to the next parking lot for more photos, and then down to a golf course for breakfast. Breakfast was ok - I would have much rather saved my appetite for something else. We were dropped off at our condo at 11am.
We had a great driver and saw a beautiful sunrise from the top of a volcano. It was AWESOME.
The staff was courteous, on time, knowledgeable, and fun. We had a blast and were closer to whales than ever before. A fantastic value.
I didnt really know what to expect...
What we got was a large, clean, well equipped vessel. A very friendly and knowledgeable staff. Great weather and phenomenal views of several different pods of humpback whales.
We could not have asked for a better experience!
The cruise started off at the harbor where we checked-in, waiting to board. Once we were seated, the boat undocked and we were on our way to watch some whales. The narration was the best part of the trip. The narrators were very informative and would tell us stories. They were always on the lookout for whales and try their best to take the boat as close them as possible but it was our mis-fortune that around that time we could only spot a few whales that too for just a couple of seconds. On the other hand, the views were surreal from the middle of the ocean. They guarantee a sighting and that's exactly what we got but I wish it was for longer.
It was my daughter’s first time whale watching and I felt it was a great experience for my little one. We were able to see a couple of whales from far away, but since it was not during the peak whale watching season, we couldn’t get the full whale watching experience. I would love to come again during the peak season around February, which is what I heard is when there is the most whale activity. Other than that the view was great and I would recommend whale watching to anyone who haven’t experienced it yet. The water may be a little choppy at times so I would recommend people taking motion sickness medication for people who might be sensitive to motion sickness.
The guide's explanations and enthusiasm were very reassuring, and while the whales were far away, we were able to see them multiple times while overlooking Maui. The rainbow added even more color to the watching experience! Although the weather was occasionally bad and cold, it turned out to be a fun whale watching trip. Thank you! 😊
ガイドの方の説明や盛り上げてくれる姿はとてもたのもしく、マウイ島を一望しながらクジラも遠くだったけど何回も見る事ができ、レインボーも更にwatchingを彩ってくれました!時々天候が悪くて寒かったですが、楽しいホエールウォッチングとなりました、ありがとうございます(^^)
It was a day of complete satisfaction! Swimming with sea turtles and manta rays was truly moving! I even got to see a whale jump unexpectedly! We had a full two hours of snorkeling, delicious breakfast and lunch, and even enjoyed some beer at the end—what a fantastic tour! Especially, our Japanese guide Kana was very kind and fun, taking lots of photos and giving us advice. I am truly grateful for all the care she provided! Thank you very much!!
大満足の一日でした!何よりもウミガメとマンタと一緒に泳げたのは本当に感動しました!まさかのクジラの大ジャンプも見れました!2時間たっぷりシュノーケリングが出来て、美味しい朝食と昼食、最後はビールまで飲めて最高のツアーです!特に日本人ガイドのカナさんはとても親切で楽しい方で沢山写真を撮ってくれたり、アドバイスしてくれたり、何から何までお世話になり本当に感謝しかないです!ありがとうございました!!
All in all a very good experience.. even though when we started it was raining at 3 AM in the morning.. but up there at the Haleakala summit point, weather was just too perfect to have the glimpse of rising sun :)..
Glenn, thanks for keeping us engaged n providing loads of information.. kept us awake most of the time ;)..
I participated on November 19, 2017. Fortunately, there were only four of us: my husband and I, plus an older couple, along with our guide Yamapi's wife as an assistant, allowing for a more intimate experience. After being picked up at the hotel, we drove through the town of Lahaina, hearing about the delicious and not-so-good restaurants there. We made a stop at Krispy Kreme for a break and enjoyed some freshly made donuts.
After that, we bought sushi bento at a supermarket (both the donuts and the bento were included in the tour price), and we headed to our destination. At the Kula Lodge, we purchased souvenirs that can only be found there (though I wondered if they might also be sold at the airport or in Waikiki, the items we bought seemed truly unique). Along the way, we saw a volcanic crater and gradually acclimated to the altitude before reaching the summit.
The initial location we aimed for was very crowded, so we parked in a less populated area, watched the sunset, and after eating the bento we purchased in the car, we enjoyed stargazing. That night, there was almost no moonlight, resulting in a perfect starry sky! Even I, who usually have no interest in stars, was moved. Under the starry sky, I also heard about Yamapi's background. He has faced many struggles to get to where he is now, and since I came on this trip while dealing with significant stress at work, I secretly cried while listening to his story in the dark.
Five years ago, when I went to Mauna Kea on the Big Island, I struggled with the thin air, but this time, I had no issues at all. My first visit to Maui was amazing!!! It might be difficult to return, but I would love to participate again somehow. For those considering this tour, please prepare for the cold!
*By the way, although this tour does not stop there, I highly recommend Ruth's Chris Steak House in Lahaina! Our guide Yamapi also recommended it (there are several locations in Waikiki). Personally, I think it's better than Wolfgang Puck's.
2017/11/19に参加しました。
ラッキーなことに客は私達夫婦+年配のご夫婦の計4人、それにガイドのヤマピーさんの奥様がアシスタントで参加されて少人数で回ることができました。
ホテルでピックアップ後、ラハイナの街を車で通り、ラハイナのおいしいお店・まずいお店をお聞きしながら、休憩兼ねてクリスピークリームドーナツに立ち寄り、出来立てのおいしいドーナツをいただきました。
その後スーパーでお寿司のお弁当を購入し(ドーナツもお弁当もツアー代に含みます)、いよいよ目的地へ向かいます。
クラロッジでは、そこでしか買えないお土産を購入(実は空港やワイキキでも売ってたりして?と思ったけど私たちが買った物は本当にどこにもなさそうでした)、途中火口を見たり少しずつ高所に体を慣らしながら山頂に到着です。
当初向かった場所は大混雑だったため、人の少ない場所に車を止めて、サンセットを見て、車内で購入したお弁当を食べた後、星空観賞です。
その日は月明かりがほとんど無い日だったので、まさに満点の星空!
普段星になんか興味が無い私でも感動しました。
星空の下、ヤマピーさんの今までの経歴なんかもお聞かせいただきました。
とても苦労されて今がある方で、私も仕事で大きなストレスを抱えつつ今回の旅行に来たこともあり、真っ暗闇なのを良いことにこっそり泣きながら話に聞き入っていました。
5年前、ハワイ島のマウナケアに行った時は空気の薄さにヘロヘロでしたが、そんな私でも今回のツアーは全然平気でした。
初のマウイ島、最高でした!!!再訪するのは難しいですが、何とかもう一度参加したいです。
このツアーを検討中の方、防寒準備して行ってください!
※ちなみにこのツアーで立ち寄ることはありませんが、ラハイナのルースズクリスステーキは超オススメです!ガイドのヤマピーさんもオススメしてました(ワイキキにも何店舗かあります)。
個人的にはウルフギャングよりもおいしいと思います。
The boat they normally take you on was in dry dock, so we didn't get the glass bottom boat. Also the wind was too strong that day, so we didn't get to go to Molokini. ...Basically we didn't get either of the things that were advertised, but those were uncontrollable elements and not the fault of the business. They took us out north along the coast from Ma'alaea Harbor and stopped at two separate locations. We still saw some tropical fish and some coral, and the water was warm and wonderful. They grill up a delicious burger and hotdogs if you buy the option to eat lunch on the boat, which was only $8 extra per person if memory serves. The ladies on the boat were very friendly and learned everyone's names by heart. They helped with instructions on the flippers and scuba gear. A great time with really nice people. I would definitely do it again!! They advise going on the morning sail if you want a chance to get to Molokini. That's where the real beauty is!
crew on the tour were professional and courteous right from the start. We were all anxious to see whales and our boat got right out there and we started seeing whale spouts. The boat was always on top of where the whales were. Through out the entire ride, the captain was incredibly knowledgeable and answered all questions. The boat itself was well stocked and very clean. There were plenty of tables inside and on top, as well as seats on the front and back. Everyone had a place to sit and could see the action from anywhere on the boat. The end of the tour was the most incredible. Two whales swam literally under the boat and came out in front of the bow. Seeing how big these amazing creatures were so close was a once in a life time experience. Both whales came up for air at the front of the boat. The whales seemed as curious about us as we were about them, and hung out around our boat for a good fifteen minutes. I highly recommend this tour and their company for an incredible whale watching tour!! The experience is excellent for couples and families with children of all ages. My one bit of advice would be to show up twenty five minutes before check in as it was very busy and took some time to find a parking spot.
I was really moved when I got to see the last one up close after seeing it about three times! I participated with my mother and only had my phone, but I was satisfied with the videos I captured! If I had to say something, I wish I could have seen the jumps from closer up, so I gave it four stars. Also, since snacks and drinks are paid, it's better to bring something with you.
It took about 20 minutes to get there by rental car from the hotel, and there was a large public parking lot near the port, which was convenient! I also recommend exploring the town of Lahaina right after it ends.
3回くらい見えたうちの最後の1回がとても近くで見れて感動しました!私は母と参加して携帯しかなかったのですが十分動画におさめられて満足です!強いて言えばジャンプをもっと近くで見たかったな〜という感じなので星4つにしました。あと軽食も飲み物も有料なので何か持って行ったほうが良いです。
ホテルから20分くらいでレンタカーで行きましたが港の近くに広い公共の駐車場があったので便利でした!お昼におわってそのままラハイナの街を散策するのもお勧めです。
My little family of 3, husband and my 3 month old, went on this whale watching excursion and it was the highlight of our trip! I was very excited to find out that infants are welcome aboard. The entire crew was very informative, fun, and did everything they could to help the everyone spot some whales. We were so lucky to cruise with hundreds of spinner dolphins right below us. We even got close enough to spot a whale even though we were told it was early in the season. O would recommend bringing binoculars if you have some and a jacket because it definitely gets chilly and windy out there. Thank you to the entire crew for making my dream of seeing the whales come true!
We didn't get to either spots listed in the title of the tour due to weather. Maybe, in the future, they can offer a discounted 2nd trip so you can actually get to Molokini Crater. They don't offer that, so you get what you get. The "glass bottom" boat is also a deceiving description of this boat. Don't go based on this alone. The area we went was suitable for a relaxed first time snorkel. Lots of people, but my Mom still got first class treatment due to her fear of the new adventure. Heather ensured she felt comfortable in the gear and went into the water with her to get her comfortable to go off on her own! It was a very good experience, although I would not take a tour like it again. I would opt for something with less people on a smaller boat, for sure. If you choose to purchase the photos at the end, make sure you sought him out to actually take some pictures of you first or you will just have a lot of pictures of other people. The pics he took of my Mom are really good, although there are none of me while snorkeling. But, there were a LOT of people, so how could he possibly get pics of everyone.
All in all the boat was clean, the people were nice, and the snorkeling was really great! The food was pretty good, too.
The crew on the tour were professional and courteous right from the start. We were all anxious to see whales and our boat got right out there and we started seeing whale spouts. The boat was always on top of where the whales were. Through out the entire ride, the captain was incredibly knowledgeable and answered all questions. The boat itself was well stocked and very clean. There were plenty of tabkrs inside and on top, as well as seats on the front and back. Everyone had a place to sit and could see the action from anywhere on the boat. The end of the tour was the most incredible. Two whales swam literally under the boat and came out in front of the bow. Seeing how big these amazing creatures were so close was a once in a life time experience. Both whales came up for air at the front of the boat. The whales seemed as curious about us as we were about them, and hung out around our boat for a good fifteen minutes. I highly recommend this tour and their company for an incredible whale watching tour!! The experience is excellent for couples and families with children of all ages. My one bit of advice would be to show up twenty five minutes before check in as it was very busy and took some time to find a parking spot.
My husband and I did this for our hunnymoon and it was great. Great tour guide. He was very good, funny and very knowledgeable.
Wayne was excellent, a lot of knowledge and made the trip very fun! Would recommend this trip and service to others, only negative was that the breakfast was ok, service and decent and core of the golf course was nice. Overall excellent t experience
I was really glad to meet our guide, Yama P. We had a wonderful time discussing not only Maui and Haleakalā but also various memorable topics that touched the heart. I was drawn in by Yama P's background and the inner conflicts he shared, which made me feel a strong sense of connection. Of course, the beautiful sunset and the breathtaking starry sky were also amazing. Weather can be a matter of luck, but I was fortunate to have clear skies and stunning views during my visit.
ガイドの山Pさんに会えて本当に良かったです。マウイのこと、ハレアカラのこと、天体のことだけでなく、心に残るいろいろなことを話していただき、すばらしい時間を過ごせました。
山Pさんの経歴やご自身の中にある心の葛藤などにも引き込まれ、非常に親近感がわきます。
もちろん美しいサンセットと感動の星空も最高でした。
天候ばかりは運になってしまいますが、私のときは快晴でとても綺麗に景色が見えて非常にラッキーでした。
Good food and attentive staff. A little disappointed in not seeing the full sunset and with the quality of music.
I searched for a Japanese tour, but it was already too late and everything was sold out! I reluctantly chose the English tour, but there was only one American couple besides me. The driver and guide was considerate and let me sit in the front seat. I had no time to relax as I was immersed in English. Since I am Japanese, I was really impressed by the slow and easy-to-understand English guide. He was an American who had moved from California 25 years ago. His English was clear. The couple was kind, and I didn't feel lonely at all. The scenery on the way to Hana through the rainforest was amazing. The guide let me taste bananas ripened on trees that can only be found there, and we stopped at a stall where I could enjoy pure coconut ice cream. In the end, instead of dropping me off at my hotel first (Kahului), he went out of his way to take me to Wailea, where the American couple was staying, to show me the sunset in Kihei, and then he even took me back to Kahului! It was a fantastic day with great people and a wonderful tour. It might have been a coincidence, but it was truly great. For someone familiar with the area, it might be a bit surprising. Thank you! ❤️
日本語ツアーを探しましたが、時既に遅しで全てsold out! 仕方なく英語ツアーを選んだのですが、私以外アメリカ人のカップル一組だけ。 ドライバー兼ガイドさんが気を遣ってくれて私を助手席に。 さすがに気を抜く暇もなく英語に浸っておりました。 私が日本人なので、とにかくゆっくり分かりやすい英語ガイドに感激。 彼はカリフォルニアから移住して25年のアメリカ人。 英語が分かりやすかったです。 カップルも優しく、寂しさを感じることなく過ごせました。 レインフォレストを抜けてハナに向かう道々も最高な景色でした。 ガイドさんがそこでしか味わえない木で熟れたバナナを食べさせてくれたり、ピュアなココナッツアイスを食べれる露店に寄ってくれたり。 最終的には私が最初にホテルに送ってくれるはずが(カフルイ)、キヘイの夕日を見せてくれるために、アメリカ人カップルがステイしているワイレアに行って、わざわざ最後に送ってくれたり(カフルイまで戻ってくれた!)。 ツアーも人も最高な一日でした。 たまたまかもしれませんが、本当に良かったです。 ここの土地勘が分かる人にはちょっとびっくりかも。 感謝♡
We have been on “dinner cruise’s before, thought it would be very nice for our anniversary based on description, not a sit down dinner cruise, you stand and hold onto poles. Unlimited drinks were nice.
Our group consisted of four people: my spouse and I, along with another young couple, and the guide's wife participated as an assistant. The guide, likely with a wealth of experience, had everything meticulously planned and prepared, allowing us to enjoy a safe and pleasant time. We climbed to the summit at around 3,000 meters in about an hour and a half, making stops at souvenir shops and a supermarket to choose sushi bento for dinner (included in the price) to gradually acclimatize to the altitude.
On the day of the tour, we encountered light rain on the mountainside, but with the guide's skillful driving and cheerful explanations, we reached the summit, where we found a blue sky above the clouds. We avoided crowded tourist spots and enjoyed the sunset from a quieter location, savoring sushi bento along with warm Japanese tea. Afterward, we took turns looking through telescopes while the guide explained various stars and constellations.
Two years ago, we participated in a sunset tour at Mauna Kea on the Big Island of Hawaii, where the summit is at 4,000 meters and the air was quite thin, making it difficult to breathe. In comparison, Haleakalā was much more comfortable. Additionally, there is a discount for seniors, making this tour highly recommended for older travelers.
うちの夫婦と、もう1組の若いご夫婦の計4人の客に、ガイドの奥様がアシスタントで参加されました。ガイドさんはおそらく多くの経験を積まれているのでしょう、非常に周到に計画され準備されていて、安心して楽しいひとときを過ごすことができました。3000メートル級の山頂まで1時間半ほどで登っていきますが、高度に徐々に慣れるように、土産物店に寄ったりスーパーで夕食の寿司弁当(料金に含まれています)選びに立ち寄ったりします。
当日は途中の山腹で弱雨にあいましたが、霧の中を巧みな運転で不安なく、軽快な口調の説明を聞きつつ登った山頂は、雲の上の青空でした。多くの観光客がいる場所を避けて、人が少ない場所からゆっくりとサンセットを楽しみ、暖かい日本茶のサービスとともに寿司弁当をいただいたのち、交替で望遠鏡をのぞきながら多くの星や星座を解説してもらいました。
私たちは2年前にハワイ島のマウナケアのサンセットにも参加し、マウナケアは4000メートル級で山頂の空気が薄くでかなり息苦しかったのですが、それに比べればハレアカラははるかに快適でした。また熟年者には割引料金のサービスもあり、高齢者に優しいツアーとしておすすめします。
Although our whale watching was actually before the normal season, we still sighted three different whales! The staff was very friendly and helpful and their formation they provided was very informative. I would certainly recommend their whale watching boat trip as it was both fun and productive. The captain was very good at getting us as close as possible to the whales
We loved the whole thing! Only thing we would change is maybe including a printout of all the menu items with further detail such as ingredients and/or how the tradition cake about in ancient Hawaiian culture.
Others have praised it in their reviews, and I think that's true. It's a shame that my child was too small and fell asleep. We'll participate again when they are older.
口コミでもほかの方が絶賛していますが、その通りだと思います。残念なのは子供が小さすぎて寝てしまったこと^^;
もっと大きくなったらまた参加します^^
For our honeymoon, we wanted to try the Haleakalā summit tour on Maui. We debated between the sunset + stargazing or sunrise, but since we wanted to get a good night's sleep and had a feeling that the sunset would be more beautiful, we chose that option.
The group size was just right, allowing us to see everyone's faces, and our guide was great at sharing stories, making the time pass without diminishing the excitement of the participants. It was also nice to receive recommendations on what to buy at the supermarkets and souvenir shops along the way.
The sunset was stunning, although I felt like the sun set a bit earlier than expected. Still, it was thoroughly enjoyable. However, the true highlight of the tour came afterward. In complete silence, when I looked up at the pitch-black sky for the first time, the awe I felt was indescribable. Surrounded by stars, we observed them through a telescope while receiving explanations about various constellations. It was quite cold at the summit, but they provided warm clothing, and I was so moved that I forgot about the chill, and time flew by.
I am grateful to our guide for their excellent storytelling and to have been blessed with good weather (it seems the participants from the previous day had a tough time due to poor weather).
On the way down from the summit, I fell asleep feeling a sense of satisfaction and emotion, wrapped in a relaxed mindset that life is too short to rush.
I think it would be wonderful to bring our parents next time. This was one of the few optional tours that left us very satisfied, and I highly recommend it for honeymoons (though it might be a bit tough with small children).
今回新婚旅行でマウイ島に行くにあたり、やってみたかったのがハレアカラ山頂ツアーでした。
サンセット+星空かサンライズで迷いましたが、夜はちゃんと寝たいし、なんとなくですがサンセットの方がきれいそうだなというくらいの気持ちで選びました。
参加人数も多すぎず、全体の顔も見渡せますしガイドさんのお話も上手で、車内でも参加者の楽しみな気持ちを減衰させることなく時間が過ぎていきました。
ところどころでよるスーパーやお土産屋さんでもどういったものがオススメかなど説明してもらえたのも良かったです。
サンセットもとてもきれいでしたが、少し日が落ちるのが早かったのかな?という印象ではありましたが十分堪能できました。
これだけでも比較的満足度は高かったのですが、このツアーの本領はこの後でした。
あたりは一切物音もしなくなり、完全に静まり返った中で初めて真っ暗闇の中空を見上げた時の感動は言葉では言い表すのが難しいほどのものでした。
あたり一面に広がる星に包まれ、いろんな星の説明を受けながら天体望遠鏡でその星を観察する。山頂はだいぶ寒かったですが、防寒具なども準備していただき、感動でそもそも寒さを忘れるほどであっという間に時間が過ぎていました。
終始上手にお話ししていだけたガイドさんへの感謝と、本当に天候にも恵まれ(前日参加の方々は天候に恵まれずつらいツアーとなったようです)た偶然に感謝感謝です。
山頂から降りる車の中は満足感と感動と、生き急いでも仕方ないよなというおおらかな気持ちに包まれながら寝てしまいました。
次は両家の両親を連れて行ってあげられたらすてきだなと思える、数少ないオプショナルツアーで非常に満足のいくものとなりました、新婚旅行などにオススメだと思います(小さい子連れだと少ししんどいかもしれません)。
We used this for our honeymoon trip.
As part of the basic tour, we had a snorkeling and snuba experience around Molokini Island.
Honestly, my impression was that there weren't many fish there.
After that, we moved to a spot where we could see sea turtles, and it was mentioned that snorkeling or snuba could be done for an additional fee.
At first, I was a bit disappointed because I thought the price included everything, but in the end, I was able to swim with two sea turtles, and there were also some lucky moments where we saw dolphins and whales from the boat, so it turned out to be a satisfying tour.
The tour instructors were generally cheerful people, so we had a great time.
新婚旅行で利用させていただきました。
基本のツアーとしては、モロキニ島の周辺でのシュノーケル+スヌーバ体験。
ここでは正直そんなに魚はいないなというのが正直な感想でした。
その後で海亀の出るスポットに移動して、追加料金でシュノーケルorスヌーバができるということでした。
最初は全部込みでの値段だと思っていただけにがっかりする気持ちもありましたが、結果としては2匹の海亀と一緒に泳ぐこともできましたし、それ以外にも偶然的な要素はあったかと思いますがイルカやクジラも船の上からですが見ることができたので満足のいくツアーになりました。
基本的にツアーのインストラクターも陽気な人たちだったので、楽しい時間を過ごすことができました。
Fortunately, the weather was good, and the sunrise from the summit of Haleakalā was wonderful. The breathtaking view of the sky from an elevation of 3,000 meters after the sun had fully risen was grand and mystical.
However, there were some disappointing aspects of the tour. 1) The pickup at the hotel (Westin Resort) was scheduled for 2:45 AM, but the bus arrived close to 3:30 AM. I called the emergency contact, but no one answered, and I was left waiting with another American couple. After the bus arrived, the driver and guide did not offer any apology, which I found frustrating. 2) When we finally boarded the late bus, it was almost over capacity. My wife and I were seated separately, and I was next to a 3L-sized American, making the interior extremely cramped. I sincerely hope for improvements for those who participate in this tour in the future.
幸い天候も良く、ハレアカラ山頂からのサンライズは素晴らしかったです。太陽が完全に昇りきった後の天空を標高3000mから眺める絶景は壮大で神秘的でした。
ツアー全体として残念だった事はあります。①午前2:45にホテル(Westin Resort)へピックアップでしたが、バス到着は午前3:30近く。緊急連絡先に電話するも誰も出ず、別のアメリカ人カップルと待ちぼうけ。バス到着後、運転手兼ガイドから詫びの一言もなく、コンプレインした次第。②ようやく遅れて来たバスに乗り込むと、ほぼ定員オーバー状態。妻と二人でしたが、席はバラバラとなり、横には3Lサイズのアメリカ人が座っていた為、車内は大変窮屈極まりなかったです。今後本ツアーへ参加される方々の為に、改善を切に要望します。
Thank you very much for joining our tour. However, I sincerely apologize for not being able to provide a satisfactory service.
Upon confirming the situation with the local operating company, it was found that, as you mentioned, we arrived late at your pickup location. The bus was significantly delayed because we had to wait for you at several hotels we stopped by before picking you up. I deeply apologize for the inconvenience caused during your trip. To ensure that customers are not kept waiting for long in the future, I have requested the operating company to improve their operations for smoother transfers.
I understand that there were more passengers than the capacity, but I hope you can understand that the 25-seat bus was full that day.
We take your feedback seriously and will strive for further service improvement, including pre-tour meetings. Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
当日の状況を現地催行会社に確認させていただきましたところ、お客様がおっしゃる通り、お客様のお迎え場所には遅れて到着いたしました。お客様をピックアップさせていただく前に立ち寄りましたホテル数か所にてお客様をお待ちいたしましたため、バスが大幅に遅れて到着する結果となりました。せっかくのご旅行中にご不便をおかけいたしましたこと深くお詫び申し上げます。今後お客様を長時間お待たせすることがないよう催行会社には送迎を円滑に進めるよう運用の改善を要請いたしました。
なお、乗客が定員を超えていたとのことですが、当日は25人乗りのバスは満員でしたことご理解いただけますと幸いです。
お客様からのお言葉を真摯に受け止め、今後、事前のお打合せも含め、今後さらなるサービスの向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム