Hawaii
This was a great hike with our guide Jennifer. She adjusted it to match my kids’ level of interest. She was well prepared with all the supplies including backpacks, snacks, rain gear and jackets. On our visit we got sun and rain and sun and rain. My kids’ were tired so we cut our hike short but it was just enough to have great introduction to the park, and the plants and history around it.
It was an unforgettable and amazing experience to see the volcano's crater and valleys up close! The knowledgeable pilot (Kai) who spoke Japanese provided a very clear guide, which made it even more enjoyable. This is definitely a tour you should join!
火山の火口や谷の中を間近で見ることができて、忘れられない素晴らしい体験でした!
日本語の話せる知識豊富なパイロット(カイさん)のガイドも、とてもわかりやすく、より一層楽しめました。
絶対に参加した方がいいツアーです!
Tour was excellent, Aaron was a great host. Very informed, engaging. Had fun all along the way. We had plenty of time at all the stops to experience and enjoy. Made our 1st trip here an experience to remember. We are telling everyone if they come to the Island they need to take this tour.
In addition when we 1st booked, we were told that our location was around 90 minutes from the tour pickup. We chose to go ahead but very much appreciated the help and advice. Excellent service all around.
This was a great way to see a lot in one day. The ride was very comfortable, our driver was extremely knowledgeable and engaging and we saw and learned so much!
Aloha Susan and Dave,
Thank you so much for your kind words! It is a lot to see in one day for sure. We pride ourselves on having engaging guides with knowledge of all things Big Island. We're glad you enjoyed your tour and hope your time on the Big Island was enjoyable!
Our tour guide and driver were phenomenal!! We enjoyed all the movie clips and locations.
From local coffee to black sand beaches to wineries to lava flows to lava tunnels to a charming sunset, this tour is a entire day filled with memories. The guides were knowledgeable and so kind and accommodating, which we appreciate :)
Aloha Kara,
Thank you so much for the kind review! Thanks for acknowledging the guide, they are your captain for the day and we are so proud of the ones we have. We hope you enjoyed your time on the Big Island!
Glad we did it but it's expensive and a very long day. Up at 3:45 to get a taxi to the airport for a 6:00am flight. The tour said lunch included, neither we nor anyone else on the tour thought it would be a packet of chips and a turkey wrap in a box on board the bus. It was. The tour locations were excellent, the volcano, lava tube, waterfalls were all spectacular. The guide was good.
Aloha Michael - Mahalo for allowing us to show you the Big Island! Mahalo for sharing your review. I will pass on you comments about lunch to the team and see if we can do better. Take care. Poly Ad 'Ohana
The volcanic activity has already calmed down, allowing us to see the areas where lava has flowed and solidified. However, gas is still continuously being emitted, and we can observe that extensive volcanic activity is occurring underground from above.
It was both terrifying and moving to see from the helicopter how the lava flowed over a vast area, causing an entire village to disappear.
I received an email the day before asking me to confirm my reservation by phone, but I was participating in another tour, and when I tried to contact them, no one answered the emergency contact number. Even after leaving a message on the voicemail and sending an email, I received no response.
Moreover, despite it being clearly stated that lunch was included, when I asked the guide around noon, I was told that this tour did not include lunch, and I was even laughed at. I found out on the day that the flight times to Hawaii Island and Oahu Island were completely different, which really stressed me out.
I at least wanted lunch to be provided. For some reason, I was taken to a Japanese-owned bakery in a rural town that I had no interest in, and I wondered what the point was of being asked in advance what I wanted to eat.
The guide provided very little explanation about historical events or legends, mostly just talking about the eruptions from a few years ago. I was disappointed as the stories were only what I had already read in the news or guidebooks.
すでに火山活動は落ち着いているので、溶岩が流れて固まった後をみることができ、まだガスは継続して出続けているので、広大な範囲で火山活動が地下で起こっていることも上空から見ることができます。
ものすごく広い範囲に溶岩が流れ、村ひとつが消滅していってしまったことがヘリから見られて、恐ろしくもあり、感動でもありました。
前日にメールが来て、予約確認の連絡を電話するように書かれて来ましたが、別のツアーに参加していて連絡が遅くなると閉まっていて緊急連絡先にさえ誰も出ず。留守番電話にメッセージを残しても、メールで返事をしても向こうからの返信はありませんでした。
しかも「昼食付」としっかり書かれていたのに、12時頃にガイドに聞くと、このツアーには昼食は付いていないと言われ、かつ、鼻で笑われました。ハワイ島に向かう飛行機の時間も、オアフ島に向かう飛行機の時間も全く違うことが当日に分かり、本当に焦りました。
せめて昼食は出してほしかったです。なぜか全く興味のない田舎町の日本人経営のパン屋に連れていかれましたが、事前に食べたいものを聞かれた意味はなんだったんでしょうか。
ガイドも歴史的なことや伝説はほとんど説明がなく、数年前の噴火の話ばかり。ニュースやガイドブックに載っていた話だけだったのでがっかりでした。
Thank you for your patronage.
However, we sincerely apologize for not meeting your expectations during the helicopter tour, even though you were enjoying it.
Upon reviewing your feedback with the local operating company, we found that flight information was communicated via a separate email, and there are records of replies to that email and return phone calls. Additionally, it was reported that lunch was provided on the day of the tour. However, since you mentioned that you did not receive the service indicated, we take your comments seriously and will strive to improve our services in the future.
We have also sent you a separate email with further details, and we would appreciate it if you could check that.
We apologize for not being able to provide the service you expected this time. We will continue to confirm with the local operating company and begin reviewing the tour page to ensure that similar inconveniences do not occur in the future, while working to enhance our services.
VELTRA
ご利用ありがとうございます。
しかしながら、ヘリコプター遊覧は楽しんでいたいたものの、ご期待に沿えず申し訳ございません。
ご投稿いただいた内容をもとに現地催行会社に確認をとりましたところ、フライト情報は別途メールにてご連絡しており、メールへの返信や折り返しのお電話もされているとの記録がございました。
また、昼食につきましても当日提供されているとの報告がございました。
しかしながら、ご指摘いただいたサービスは受けていないとのことですので、真摯に受け止め、今後のサービス改善に努めてまいります。
詳細につきましては別途メールにてご連絡させていただいておりますので、そちらよりご確認いただけますと幸いです。
この度はご期待に沿ったサービスが提供できませんでしたことお詫び申し訳上げます。
現地催行会社との確認を進め、今後同様のご迷惑をおかけしないためにもツアーページの見直しを始め、サービスの向上に努めさせていただきます。
VELTRA
I was able to learn a lot about lava from the very detailed explanation. Although we couldn't see the starry sky, we can't go against nature.
非常に丁寧な説明で、溶岩について、多くを学ぶことができました。
星空が見えなかったですが、自然には逆らえないですね。
Awesome day on the Big Island. A full day with a coffee farm, tour of the Volcanoes National Park, then stargazing on a clear night. Our Tour guide Aaron was the best. His knowledge of Hawaiian culture, the volcano, and then the night sky was awesome. He was so helpful and kind. This was a once in a lifetime experience. The volcano stopped erupting a few days after our tour. So, we felt so lucky to get to see an active volcano. Be sure to take a sweatshirt or jacket. It got cold in the evening. It is a full day, but so worth it.
We really enjoyed our experience on this tour. Our tour guide, Aaron was very informative! I mean who better to have for a tour guide than a history teacher!! The only part that could use some improvement are the meals. We expected a meal with more substance.
Not only does it cover so many aspects of the island, you have an excellent guide the full time that makes you understand each area you are stopping at and the history!!
Aloha Kara, and thanks for your kind words. We're glad you enjoyed the tour, and we thank you for choosing Kailani Tours!
Just want to say that my husband and I really enjoyed our tour with Zachary he was very knowledgeable and attentive with everyone in our group! Thank you!
Aloha Flora,
Thank you for your review! We appreciate you picked Kailani to tour you around the island. Zachary is amazing, a very humble and knowledgable guide. Thanks again for posting, and we hope you enjoyed your time on the Big Island!
This tour was worth every penny. The sites and culture we experienced were beyond our expectations. The tour guide was so friendly and her knowledge of each and every site visited and of the Hawaiian culture and history was beyond outstanding. This tour has to be the highlight of our visit to the Big Island. If you want an exciting, exhilarating, beautiful, and culturally immersive experience this tour will meet your every expectation.
The guide was very friendly and shared many interesting stories! Everyone participating was American, and we all had a great time together. We were able to see a starry sky that you can't experience in Japan. The guide also explained about the stars, which was very enjoyable.
ガイドさんが非常に気さくな方で色々な面白い話をしてくれました!参加していたのはアメリカ人だけでしたがみんなでワイワイしてました。日本ではみるようなことができない満点の星空を見ることができました。ガイドさんが星の解説もしてくださり非常に楽しかったです
This tour was a great way to see the highlights of the entire Big Island. To start off, our tour guide, Christopher, was fantastic. He was exceptionally knowledgeable about the island, interesting to listen to, energetic, and willing to do anything needed to make our tour great. We started out being picked up at our resort in a very comfortable Mercedes van. We visited Kona Joes coffee farm where we had a good lunch. We toured the southern side of the island, and stopped at the Punalu’u Bake Shop to have excellent pastries. Next stop was the black sand beach where we watched the huge surf crashing into the rocky coast, and saw two very lazy green turtles sunning themselves on the beach. After that, we went to the Kilauea volcano crater to see it in the daytime. Wind and rain hampered this visit, so we went to dinner at a great resturant nearby. On the way, we stopped to tour the rain forest and walked through a lava tunnel. Both were great experiences. Finally, to top it all off, we say the lava eruptions at night at the crater. Fantastic experience...
Aloha Mark,
Thank you for your review, very thorough! Christopher is a gem of a guide for sure, we're so happy you enjoyed your day with us, and we hope your trip to the Big Island was great EVERY day.
This was an awesome tour. It went like clockwork and our tour guide, Ernie, was very knowledgeable of the island and took good care of us. I would highly recommend this tour.
This trip was such a convenient way to see Hawaii Volcanoes National Park. I think it can be a bit daunting when planning trips to the different islands for the first time especially considering location of places, terrain, the type of vehicle you may need, parking, and the length of the trip. So I would say this is a great way to get a taste for a bunch of different activities to do on the big island.
It will take about 13 hours to complete the whole trip and the temp will be warm during the day and cold at night so be prepared. Luckily the company does provide windbreakers and fleece jackets for the cooler temperatures. Our tour guide Aaron was great! He was very friendly and helpful. He is very knowledgeable about the history, environment, landscape, and so much more! Thanks so much for touring us around, Aaron. We appreciate it so much.
Todd was great, he went out of his way to make it a great experience for us. He set up his own telescope for the group to get a good look at the stars and moon. He was very knowledgeable and extremely patient. We were also lucky enough to catch the eruption making the trip really great
Wow! This tour was absolutely amazing from start to finish. Our tour guide, Bryce, was one of the most knowledgeable persons I have ever met. He knew so much of the history and culture of Hawaii and told us so many in depth stories with a lot of detail. He also has extensive knowledge in almost every topic known to man and can easily talk about any topic for hours—literally! This tour was super long but so worth it. Bryce kept us entertained the whole time while driving from place to place. The volcano was spectacular to see in both the day and the night! In the day, you get to enjoy the vastness of the volcano and see all the steam vents. In the night—wow nothing will ever beat that experience—the most stars you will ever see in the night sky and the lava flow was unreal! So unbelievably cool. This really was the best tour we have ever been on—amazing sights, fun times, and extremely informative! Highly recommend!
Aloha Erika and Nate,
Thanks for your review, we're so glad you enjoyed it! Bryce is a wealth of information for sure, and we're lucky to have him as a guide. You're timing was great for the eruption, we're so glad you were able to see it live! We hope your time on the island was amazing!
We had a great time! The whole tour was packed with well thought out stops.
Our guide Chris was a wealth of information on the history and culture of the island. We could not have asked for a better guide. He was engaging, attentive and professional. He never tired of the countless questions we had.
The coffee farm was the perfect setting for a quick lunch. The views were absolutely beautiful!
The dinner was nice and cozy and gave us a chance to get to know our fellow riders.
The night sky was incredible! Living in a city, we forget what the night sky really looks like beyond the skyscrapers and light pollution. Thank you for a great and for us, a very memorable tour!
The tour guide gave information about all the stops and walked with us the whole time.
This was my most memorable tour in Hawaii.
Aloha Ev - We are honored to have helped you create lifelong memories of your vacation in Hawaii!
Me ke aloha pumehana,
Polynesian Adventures
I was able to see stunning scenery such as the lava of Kilauea and waterfalls on coastal cliffs that you can't see from the drive. The bilingual pilot and guide had extensive knowledge, and I enjoyed the experience more than I expected.
ドライブでは見られないキラウェアの溶岩や海岸の絶壁にある滝等、圧巻の景色を見ることができました。バイリンガルのパイロット兼ガイドの知識も豊富で想定以上に楽しむことができました。
You see everything on this tour!!! Delicious coffee!!
Thank you Kara! We hope you had a wonderful experience and that your time on the island was amazing!
I must admit I almost didn’t book this tour because of the duration. I’m so glad we did though!! This tour was a fantastic blend experiences. Our guide was super knowledgeable and kept us engaged in conversation just enough. When we had stops to explore the coffee farm, black sand beach, lava tube, nighttime lava flow. None of the stops felt rushed or lingered too long. I would highly recommend this. It was one of the best experiences we had on our trip.
Dylan was a fantastic guide! He put an interesting spin on the whole tour, and he taught us a lot about the geology of the island as a whole. Every part of the tour was great. The coffee farm had a wonderful view, the bakery was great, the beach was very unique, and the volcano + hike were really cool. The fact that they'd brought a telescope made it even easier to see the laval.
The tour was a lot of fun! Kona Joe's has a great view and good coffee, stopped here for lunch included in tour. Then went on to the bakery at South Point for a Malasada. I don't recommend waiting in the line for purchasing anything else. The malasadas are called in so you don't have to wait, but the line for other items was super long and you can buy their bread in grocery stores. Then to the black sand beach - very cool to see and we saw a sea turtle in the beach! Then on to Volcano Park for a quick tour and to see the caldera and steam vents. On to the lodge for dinner, which was pretty good. I don't recommend the broccoli Cheddar soup and they only had ranch dressing for salads. The blackened catch of the day was great! Then to the lava glow - where our tour guide PJ brought a scope for a better look. It was very cool, but not as close as I thought we'd be so it's not a bright red like in the picture.
But the tour guide was the best part - full of information, fun to talk with and really looked out for his guests! I'd recommend!
Aloha Laura,
Thank you so much for your review! We're glad you enjoyed PJ, he's a wonderful guide. We appreciate your recommendation!
It was such a great experience! Our tour guide was AMAZING! So personable and knowledgeable. He knew sooo much history. I don’t think there was a question asked he couldn’t answer at all. My favorite stops were the lava tube and volcano summit visits. Incredible views. My wife and I were saying we should’ve done this when we first arrived instead of at the end of our trip. Sooo much great information. Learning about how coffee was made was also great! Keep it up!
I wish the helicopter was first, as it gets cloudy later in the day which makes it harder to see what you are suppose to on the helicopter.
Jumped over to Bg Island for the day and this tour hit it all! Great experience