All Reviews for Airport Transfer & Services

They picked me up almost at the scheduled time. It was very helpful that they easily carried my heavy luggage. The staff was also very friendly and even made a few jokes.

ほぼ予定通りのピックアップ時間にお迎えにきてくれました。重くなってしまった荷物も軽々と運んでもらえるのがとても助かります。ちょっとしたジョークなども言ったりしてスタッフの方もとても気さくです。

I was a little lost trying to find the group exit at the airport, but after that, I arrived at the hotel in no time without any issues! Since we took a route that didn't use the highway, I was able to enjoy a bit of sightseeing. This was my first time using it, and it was really convenient. I highly recommend it for individual travelers. I think it's reassuring that the staff can speak Japanese.

空港の団体出口がわからずちょっとだけ迷いましたが、その後は全く問題なくホテルまであっという間に着きました！高速を使わないルートだったのでちょっとだけ観光気分も味わえました。初めて利用したのですが本当に便利です。個人旅行にはおすすめです。受付の方は日本語ができるので安心だと思います。

Since it's not a tour, the transportation service is helpful. It's great to be able to follow the plan without worrying about time. Oahu has a lot of traffic, so it's more reassuring than renting a car.

ツアーでないので送迎は助かります.。
時間を気にせずプラン通り行動すればいいので助かる。
オワフは渋滞も多いのでレンタカーより安心

Great service well mannered staff excellent time efficiency very accommodating extremely helpful

The leis were gorgeous & they lasted all week. I loved seeing my group of 6 all receive them as soon as we were out of the gate area at the airport.

The meeting point in front of the hotel was easy to find, and the bus arrived five minutes before the meeting time. The driver was very kind, which was great.

ホテル前で待ち合わせ場所がわかりやすく、待ち合わせの5分前にバスのお迎えが来て、親切なドライバーさんで、とても良かったです。

Our greeter was very pleasant and extremely helpful. It was nice to see her smiling face when we arrived.

Everything went smoothly, and I received a pick-up at the airport and a transfer to the hotel. I think I can trust them completely.

特になにも問題なく、空港でのお迎えとホテルまでの送迎をいただきました。
安心してお任せできると思います。

They arrived on time to pick me up, but it felt a bit off that we waited in front of the hotel for about 15 minutes because one group of shared passengers didn't show up. The driver was a cheerful person.

時間通りに迎えに来てくれました、ただ乗り合いの客が一組来なかったらしくホテル前で１５分くらい待機したのは、なんだかなーという感じ。
運転手は陽気な方でした。

I used this for transportation from the Big Island to Oahu and to the hotel. At first, I thought about booking the HIS bus, but I couldn't use it because it was outside of operating hours (after 2 PM), so I went with this option. It was average.

ハワイ島からオアフ島に移動しホテルまでの移動で使用しました。初めはHISバスを予約しようと思いましたが時間外（１４時以降）のために使えずこちらに。普通です。

Great lei, easy to find, helpful with directions! Definitely recommend!

It was clearly stated that there would be five hotel pickups, but there were more than five. I originally chose the evening flight with Hawaiian Airlines to extend my stay, but I was disappointed that the pickup took up so much time.

1台で回るホテルを5ヵ所と明記されていましたが、5ヵ所以上のピックアップでした。元々滞在時間を長くする為にハワイアン航空の夕方発便にしたのに、ピックアップで時間を取られ、少し残念でした。

The wife really loved the premium flower lei after coming down the stairs towards baggage claim. She was on cloud nine while walking up to the hostess holding the sign with her name on it. Many around us looked on in envy as she had the leiplaced around her neck......perfect start to a Hawaii vacation.

They arrived on time to pick me up and even confirmed my check-in at the airport. I can trust them completely, which is reassuring. I always use this service for transfers on the Big Island. I made my reservation again this year right away.

時間どおりお迎えが来て空港でもチェックインまで確認してくれます。安心してまかせておけるので安心です。ハワイ島の送迎はいつもここ。今年も早速あ予約をいれました。

I used this service to get from the hotel to the airport. Due to the one-way street, our hotel was the first stop, and then we headed to the airport after stopping at two other hotels. Since it was a shared ride, there were other passengers (including non-Japanese) as well, and we exchanged greetings in a friendly atmosphere. Since you can bring up to two suitcases for free, if there’s no reason to take a taxi alone (or with one other person), I would use this service again.

ホテルから空港に行くときに使用。一方通行の都合上うちのホテルは1番目だったのですが、その後2つのホテルを経由して空港に向かいました。混載ですので他の方々も（当然日本人以外も）一緒になり、挨拶交わして和気あいあいとした雰囲気でした。スーツケースも2つまで無料なので1人（または2人）でタクシーを使う理由がないのであれば、また利用すると思います。

As soon as you exit the airport, you can easily catch a ride, and there are many vehicles available. However, both drivers between the airport and the hotel had poor quality, so since the prices are similar elsewhere, I plan to use a different company next time.

空港を出てすぐに捕まえられるし、配車も多いんだろうけれど、空港～ホテル間のドライバーがどちらも質が悪かったので、値段は余所も大差ないし次回は違う会社を使う予定です。

I usually go with tours from major travel companies, but this time I tried arranging everything myself for the first time. After going through immigration, I immediately found a representative from Roberts Hawaii at the group exit, and we arrived at our destination after stopping at three hotels on a shared bus. The travel time was short, and even with a midday flight, we reached Waikiki quickly. It was very smooth and I felt secure using the service. I plan to use it again next time.

いつもは、大手旅行会社のツアーでしたが、今回は初めての個人手配にしてみました。
入国審査後、団体出口にて直ぐにロバーツハワイの方がおり、混在バスで3つのホテルを経由して到着しました。所要時間も短く、お昼着の便でも直ぐにワイキキです。とてもスムーズかつ安心して利用できました。また次の機会も利用しようと思います。

Every time I go to Hawaii, I use Roberts Hawaii for transportation. Their timing is always perfect, which gives me peace of mind. I look forward to using them again next time.

ハワイに行った時は毎回ロバーツハワイさんの送迎。
時間もピッタリで安心です。
次回もよろしくお願いします。

I was waiting at the front desk 15 minutes before the pickup time, but I was surprised when they arrived 10 minutes early! In my case, we only visited four hotels, so we arrived at the airport before check-in started. I was about fifth in line. Since it was JAL, many other shuttle buses and groups arrived afterward, and the check-in area was very crowded. However, once check-in started, I was able to check in right away, and the security check was also very smooth with hardly any wait! My English is at a basic level, but they just called my name loudly to confirm it, so it’s not a problem if you can’t speak English at all. The fact that they only visit a maximum of five hotels really saves time and reduces stress, so I highly recommend it! I would like to ask Roberts Hawaii again when I come to Hawaii.

ピックアップ時間の15分前にはフロントにて待機してましたが、10分前に迎えに来て頂き早すぎてビックリしました！
私の時は、自身のホテル合わせて4つしかまわらなかったのでチェックイン開始前に空港に到着しました。前から5番目位に並びました。
JALでしたので、その後続々と他社の送迎車や団体が到着しチェックインは大混雑の様子でした。
チェックイン開始後はすぐにチェックインでき、保安検査も大して並ばずとてもスムーズでした！！
私は英語は片言レベルですが、大きい声で名前を呼ばれて名前等を確認されるだけなので英語は話せなくても全く問題ありません。
ホテルを最大で5箇所しかまわらない点がかなり時短になりストレスも無いのでかなりオススメです！
また、ハワイに来る時はロバーツハワイさんにお願いしたいです。

The pickup was on time, so I was able to wait without feeling anxious. The staff were polite and cheerful, which was wonderful.

お迎えがきちんと時間に合わせてなので
不安になることなく待つことができました。
丁寧で明るいスタッフの方が素敵です。

For a trip with two people, we will use the shuttle bus. Since there are only 2 or 3 groups sharing, we will arrive in Waikiki in the shortest time. Other companies' large buses (H○○) take quite a while for pick-up and drop-off. Mr. Roberts is polite, cheerful, and has a great vibe.

二人での旅ではシャトルバスを利用します。
乗り合いの人数も２．３組なので時間が最短でワイキキへ
早く着きますね。
他社の大型バス（Ｈ○○）の送迎は結構時間がかかります。
ロバーツさんは、丁寧で明るくていい感じです。

The application through the travel agency was expensive, so I applied for the plan with Veltra this time. I was grateful that they dropped us off at each airline. I will use it again.

旅行会社での申込みは高価だったので、今回ベルトラのプランに申込みしました。
航空会社毎に降車してもらい、ありがたかったです。
また、利用します

Dumped us off at the corner road to the hotel with 5 bags to haul ourselves saying vehicle wouldn't fit to go to lobby. They have smaller vehicles because I saw one arrive the hotel another day. They should know which vehicles accommodate which hotels and plan accordingly. Won't use this service again. Price too high for the inferior service provided.

Beautiful flowers, friendly and helpful greeter and guide.

Picks us up at corner of road, not at hotel lobby. Had 5 bags to maneuver ourselves.

When I arrived at the luggage pickup area, a person in an aloha shirt called my name, and I recognized them right away. It took about 30 minutes to get my luggage, but they waited for me. After confirming the name of the hotel I was staying at, we departed with about ten people on board. There was traffic, and it took about an hour from the airport to the hotel in Waikiki, so I was glad I chose the shuttle bus.

荷物受け取り所に着くとアロハシャツの方が
私の名前を呼んでくれ、すぐにわかりました。荷物をとるまで30分位かかりましたが待っていてくれました。宿泊のホテル名を確認したあと10人位を乗せて出発しました。渋滞しており、空港からワイキキのホテルまでは1時間位かかったのでシャトルバスにして良かったと思いました。

This time, I only requested transportation from Hyatt Waikiki to the airport. The Hyatt has a tour-specific exit facing Koam Street, and there were guests who seemed confused and wandering around, but your company provided a well-written voucher, and after waiting for a few minutes at the valet parking side, a friendly driver came to pick me up. On the shared bus, the driver introduced himself and explained in English the order of drop-offs for each airline at the airport. As always, I felt secure with your company once I got on the bus. There is another company, but without a doubt, Roberts is a reliable company. I will continue to use your services. Thank you very much.

今回はHyatt Waikikiから空港までの送りだけをお願いしました。Hyattにはコア通りに面したﾂｱｰ専用の出口があり、戸惑って右往左往している宿泊者がいましたが御社からは丁寧に書かれたバウチャーでvalet parking 側で待つこと数分で愛想のいいドライバーが迎えに来てくれました。混載バスで最後のピックアップ場所で自己紹介とこれからの空港までの各エアラインの降車順を英語で説明してくれました。毎回のことですが乗れば安心の御社。もう一社ありますが断然、ロバーツは安心できる会社。これからも使わせていただきます。ありがとうございました。

I also requested this for my return.
It takes about 30 minutes from Honolulu to the airport, but the driver took about an hour as he drove around various places that aren't typically included in the sightseeing route.
I would like to request this again.

帰りもこちらにお願いしました。
ホノルルから、空港までは約30分位なのですが、ドライバーさんが観光では回らないところを結構いろいろ回りながら走ってくれたので1時間位かけてくれました。
またお願いしたいですね。

I initially booked the Lealea trolley bus with a travel agency, but this option was definitely cheaper and allowed for a more comfortable journey. I will likely use this service again next time.

始めに旅行会社の送迎付きレアレアトロリーバスを申し込みましたが、断然こちらの方が格安でゆったり移動出来ました。次回もたのむことでしょう。

The only thing good about the ride is they showed up on time, we didn't have that many extra stops and we got to the airport at the time I wanted to be there.