Reviewed by: ハワイ好き
The ride from the airport to Waikiki involved quite a bit of waiting, so I thought a taxi might have been a better option. On the other hand, the ride from Waikiki to the airport was convenient since they come to the hotel. The car arrived a little before the pickup time, allowing for a smooth boarding experience. The driver was very cheerful and had a warm demeanor, and they quickly handled the loading and unloading of luggage. I'm glad I was able to enjoy a pleasant time at the end of my trip.
空港→ワイキキ行きは、空港で結構待ったので、これならばタクシーでも良かったかな…と思いました。
一方、ワイキキ→空港はホテルまで来てくれるので楽です。ピックアップタイムの少し前にはクルマが到着していて、スムーズな乗車ができました。
ドライバーの方がとても明るく温かい雰囲気の方で、荷物の上げ下ろしも速やかに行ってくださいました。
旅の最後に気持ちの良い時間が過ごせて良かったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/05/25 |
| Activity Date: | 2019/05/22 |
Reviewed by: WAIZU
I was a bit anxious about the bus pickup time being arranged according to our arrival, but I quickly found the Roberts Hawaii desk on-site and was able to board the bus right away! There were not many other passengers getting off at hotels, so it was great that we arrived at our hotel smoothly.
バスのピックアップ時間が、到着にあわせて用意ということで少々不安がありましたが、現地でのロバーツハワイの受付もすぐ分かりましたし、すぐにバスに乗りこむことができました!他の乗客の方が降りるホテルも少なかったので、スムーズにホテルに到着でき良かったです
^ ^
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/05/24 |
| Activity Date: | 2019/05/19 |
Reviewed by: uichan
I returned to Japan for the first time with Delta! Since it was at 10:30, I decided to leave the hotel at 7:00. I stopped at four places along the way, but I made it just in time! Thank you for driving safely.
デルタで初めて日本に帰国!しかも10時半だったから、ホテルを7時にでることに、途中4カ所立ち寄りましたが、全然間に合いました!
安全に運転してくれてありがとうございました
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/05/23 |
| Activity Date: | 2019/05/20 |
Reviewed by: はじめてのハワイ
It was on time and just as the reviews said. While there are cheaper places when looking at the price, there are reasons for the lower prices. I would like to use it again.
時間通りで、口コミ通りでした、値段だけみたら、もっと安くとこはあるけど、安いにはそれなりに理由がある。
また、利用したいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/05/23 |
| Activity Date: | 2019/05/20 |
Reviewed by: テンポイント
We departed about 10 minutes late, but we arrived at the airport without any traffic congestion. There were four groups sharing the ride. The driver helped us with loading and unloading our cases.
出発が10分ほど遅れましたが、交通渋滞もなく空港に到着しました。4組の混乗でした。ドライバーさんにケースの積み下ろしをして頂きました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/05/22 |
| Activity Date: | 2019/05/12 |
Reviewed by: テニスボーイ
After arriving, we exited through the group exit, went to the Roberts counter, were guided immediately, and boarded the bus right away. We departed within a few minutes and arrived at the Moana Surfrider in about 25 minutes without any traffic. Everything went smoothly, and I am very satisfied.
到着後、団体出口から出てロバーツのカウンターに行き、すぐに誘導、誘導されてすぐにバスに乗り、数分で出発、ホテルへは、渋滞もなく、空港を出て、25分ぐらいでモアナサーフライダーに到着しました、全てが円滑で、満足です、
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/05/21 |
| Activity Date: | 2019/05/15 |
Reviewed by: テニスボーイ
On the day of the event, I was picked up at the hotel right on time, and we arrived at the airport in about 20 minutes from the pickup. It was a smooth access.
当日は、待ち合わせの時間通りにホテルでピックアップして頂きました、また空港へは、ピックアップから20分ぐらいで到着しました、スムースなアクセスでした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/05/21 |
| Activity Date: | 2019/05/18 |
Reviewed by: P Brackbill
Great! Pickup was early & efficient! If traveling back to Hawaii I will use Roberts again. Driver was very friendly & professional.
| Rating: | |
|---|---|
| Packages: | Pier to Airport |
| Attended as: | Couples |
| Posted on: | 2019/05/21 |
| Activity Date: | 2019/05/18 |
Reviewed by: 日本男児
They picked me up according to my arrival time, and the handling of my luggage and the drive to the hotel were satisfactory. I would like to use their services again.
到着の時間に合わせて迎えに来てくれ、荷物の積荷やホテルまでの運転も満足できるものでした。また利用したいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/05/20 |
| Activity Date: | 2019/05/19 |
Reviewed by: kobby
This year, I requested transportation from the hotel in Waikiki to the airport. The communication was conveyed in simple English, and the transfer went smoothly.
今年も、ワイキキのホテルから空港まで頼みました. 言葉も平易な英語で伝わり、スムーズに移動できました
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/05/18 |
| Activity Date: | 2019/05/10 |
Reviewed by: JSCE
In conclusion, I will never use this service again. The driver during my return trip was average. For over ten years, I have directly used Roberts Hawaii, but this time, after about two years, I used it through VELTRA for the first time while in Oahu. The experience upon arrival with Roberts Hawaii and the driver's behavior were completely unreasonable and unacceptable by any standard.
Everything I have written is true and honest. For details about the outbound experience, please refer to that review.
I have been using this service for over ten years, but in the past two years, there have been many changes to Roberts Hawaii regarding round-trip services.
- Arriving in Honolulu in the morning and using the personal exit at the airport → Depending on the time, we had to use the group exit like others.
- We had to wait much longer before departure than before.
- Other than us, there were only non-Japanese users → Only Japanese people.
- The number of drop-off locations was less than five → Now it’s seven or more.
- The vehicle used for the transfer was average → The seats were noticeably torn and dirty.
- The driver was carrying the suitcases → He casually told us to carry them ourselves!
- Normal driving → Rough driving that made it feel like my neck was going to get whiplash.
- Quality of the driver.
結論から言うと、もう二度と利用しない。この帰国時の利用のドライバーは普通だった。この10年以上、直接ロバーツハワイに申し込んで利用してきたが、今回、約2年ぶりにオアフで利用する際に、初めてVELTRA経由で利用した。その際、ロバーツハワイの到着時の体験とドライバーの言動は、あまりにも理不尽で、常識的にも言語道断で決して許されるものではない。
すべて事実であり、正直に記載している。
行きの利用についての詳細は、そちらの体験談を参考にして頂きたい。
10年以上前から利用してきたが、この2年の間に、ロバーツハワイに関し、往復利用で、いくつもサービスなどが変更されている。
・午前ホノルル着で利用し、空港の個人出口
→ 時間により、自分達のように団体出口
・ これまでより、だいぶ出発まで待たされる
・ 自分達以外は、日本人以外の利用者ばかり
→ 日本人のみ
・ 送迎先は5箇所以下 → 7カ所など
・ 送迎に利用する車内は 普通だった→
椅子など 破れや汚れが顕著
・ スーツケースは ドライバーが 運んでいた →
自分達で 運べ!と平然と言い放つ
・ 普通の運転 → 粗暴な運転、首がむちうちになりそうなほど
・ ドライバーの質
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/05/17 |
| Activity Date: | 2019/04/23 |
Reviewed by: hawaii LOVE
The pickup time is the same as the flight arrival time. Since there was no time indicated on the voucher, I was a bit worried, but once I exited through the personal exit, the person picking me up was right there! They also took care of two suitcases per person, and everything went smoothly without any issues. It was very convenient! I would like to use this service again next time. ^ - ^
ピックアップ時間は飛行機の到着時間。と、バウチャーに書かれていて、時間の表記が無かったので少し心配でしたが個人用の出口から出たら、お迎えの人がきちんといました!トランクも1人2つ預かってもらえるし、なんの問題もなく大変便利でした!また次も利用したいと思います^ - ^
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/05/16 |
| Activity Date: | 2019/05/11 |
Reviewed by: Yukichi
This is a repeat. They were waiting in front of the hotel a little before the scheduled time. They confirmed the airline at the time of boarding and dropped us off in order, which was reassuring.
リピートです。予定時刻の少し前にはホテルの前で待機してくださっていました。乗車時に利用航空会社を確認して、順番に降ろしてくれるので安心です。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/05/16 |
| Activity Date: | 2019/05/02 |
Reviewed by: ハワイ大好きおじさん
- On time
- Good handling of loading and unloading luggage
- Speeding on the freeway
- I want to know the approximate arrival time.
・時間通り
・荷物の積み降ろし等良く
・フリーウェイでスピード出しすぎ
・大体の到着時刻を知りたい。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/05/16 |
| Activity Date: | 2019/05/13 |
Reviewed by: sugimoto
I was picked up for the airport with five other people. Along the way, there were times when no passengers showed up, and someone who hadn't made a reservation asked to get on, which took extra time. By the time we arrived at the airport, there was no time at all for the check-in process. We were two adults and one toddler. I chose this option because it was just a little cheaper, but considering the time, I think it would have been better to go directly by taxi.
5件周りで空港へ送迎されました。
途中、お客がこなかったり
予約していない?人が乗りたいと頼んで
時間掛かけて乗せたりで
空港ついてから登場手続きまで全く時間がありませんでした。
大人二人幼児一人
ほんの少しだけ安いこちらにしてしまいましたが
時間を考えれば
タクシーなどで直接行った方が
良かったなと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families with Young Children |
| Posted on: | 2019/05/15 |
| Activity Date: | 2019/05/12 |
Reviewed by: のものも
I think the cost performance is better than other transportation options. They safely took me to my destination on time. I appreciated their clear communication, and I'm glad I used their service.
ほかの送迎よりコスパが良いと思います。安全に時間内に送ってくれました。わかりやすく声をかけて頂き利用して良かったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/05/14 |
| Activity Date: | 2019/05/11 |
Reviewed by: Manami
They arrived at the front of the hotel to pick us up right on time. Upon our arrival at the airport, they asked for our flight number and took us to the check-in area for that flight. I would definitely like to request Roberts Hawaii for our transportation next time.
宿泊しているホテルの前まで定刻通りお迎えに来てくれました。
空港到着時も、飛行機の便名を聞いてくださり、その便の受付の所まで送ってくれました。
次回もぜひロバーツハワイさんに送迎をお願いします。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/05/14 |
| Activity Date: | 2019/03/03 |
Reviewed by: Brenda
Convienant and the driver was entertaining!
Would definitely use this service again.
Bus was clean and driver kept everyone laughing as we got to each hotel stop.
| Rating: | |
|---|---|
| Packages: | Pier to Waikiki Hotels |
| Attended as: | Friends |
| Posted on: | 2019/05/14 |
| Activity Date: | 2019/05/11 |
Reviewed by: ハワイ大好きおじさん
- It was reassuring to have someone waiting at the arrival gate.
- However, it took a long time to board the bus, and some people were left behind.
- The driving was normal.
- The loading and unloading of luggage was done reliably.
- It was nice to see smiles!
・到着口に迎えの方がおられて安心
・しかしバスへの乗り込みに時間がかかり積み残しの方がいました
・運転は普通でした
・荷物の積み降ろしは確実にされてました
・笑顔で良かった❗
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/05/13 |
| Activity Date: | 2019/05/10 |
Reviewed by: ららら
We went on our honeymoon for our first overseas trip, and I was really glad that we requested a transfer for the last day, and they arrived on time.
新婚旅行で初めての海外に行きましたが、最終日に送迎をお願いして、時間通りに来て下さって本当に良かったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/05/13 |
| Activity Date: | 2019/05/10 |
Reviewed by: カイルア
Waikiki was congested, and they arrived about 15 minutes later than scheduled. However, it was not a problem since the transportation schedule was planned with some buffer time.
ワイキキが渋滞しており予定時刻より15分くらい遅れて迎えに来られました。それでも余裕を持った送迎スケジュールなので問題ありませんでした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/05/12 |
| Activity Date: | 2019/05/11 |
Reviewed by: hana
I often use this for my trips to and from Waikiki. Usually, I don't pay much attention, but this time the driver was unpleasant, which was very disappointing.
ワイキキまでの行き帰りによく利用しています。いつもは特に気にならないのですが、今回はドライバーが感じ悪い人で、とても残念でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/05/12 |
| Activity Date: | 2019/05/06 |
Reviewed by: あみちゃん
The children were overjoyed. The airplane arrived early, so there were no cars at the pickup location, so I made a call. Then a limousine arrived, a very long car, and the children were extremely excited.
子供たちは大喜びでした。飛行機が早く着いたので、ピックアップ場所には車がまだきてませんでしたので電話しました。そしたら来たのはリムジン、長ーーーい車、と、子供たちは大興奮でした。
| Rating: | |
|---|---|
| Packages: | 空港⇒ホテル<SUV/6名乗り> |
| Attended as: | Families with Young Children |
| Posted on: | 2019/05/12 |
| Activity Date: | 2019/05/01 |
Reviewed by: John Y
We had booked the wi-fi router from Sydney to collect from Honolulu airport on landing and prior to our connecting flight to Hilo.
The collection desk was not open and the adjacent company said they were not coming in that day, today, Saturday 11 May 2019.
We waited around for over 30 minutes until another traveller approached and said they had been waiting since 7am, the advertised time of opening.
I will be reporting this to my credit card company as a fraudulent charge and seek full refund.
Very poor service and I could not at all recommend this company.
| Rating: | |
|---|---|
| Packages: | Single Router |
| Attended as: | Couples |
| Posted on: | 2019/05/11 |
| Activity Date: | 2019/05/11 |
Reviewed by: つーちゃん2509
I used a different shuttle service before, but I have been using this one every time for the past two years. The wait time is short, which is helpful. I would like to use it again.
以前は別の送迎でしたが、2年前より、毎回利用させて頂いています。
待ち時間も少ないので助かります。
又、利用したいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2019/05/11 |
| Activity Date: | 2019/04/28 |
Reviewed by: あちゆか
I used this service before and it was punctual, so I arranged it again this time. The pickup was 7 minutes before the scheduled time! The driver was pleasant, and the car was new and clean, allowing us to arrive at the airport with plenty of time. I would like to use this service again next time.
以前利用した時も時刻に正確だったので今回もこちらを手配しました。予定時刻の7分前にピックアップ!ドライバーの方も感じ良く、車内も新しくキレイで余裕を持って空港に到着出来ました。また次回も利用したいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/05/11 |
| Activity Date: | 2019/05/08 |
Reviewed by: surfstyle
I always use this service for airport transfers. There are few hotels to stop by, and I arrived at the airport on schedule with the timely pickup. I think it's reasonable since it includes the tip.
空港への送迎で、いつも利用しています。立ち寄るホテルも少なく、予定時間通りのお迎えで、予定通り空港につきました。チップ込みなのでリーズナブルだと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/05/09 |
| Activity Date: | 2018/07/21 |
Reviewed by: surfstyle
There are few hotels to stop by, and we arrived at the airport on schedule with the pickup as planned. I think it's reasonable since it includes the tip.
立ち寄るホテルも少なく、予定時間通りのお迎えで、予定通り空港につきました。チップ込みなのでリーズナブルだと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/05/09 |
| Activity Date: | 2019/05/06 |
Reviewed by: TOSHIYUKI ARAI
I was really relieved that they came to pick me up on time. The driver was also a kind person. I will use this service again when I come to Hawaii. Thank you very much.
時間通りに迎えに来てくれて、本当に安心しました。ドライバーさんも親切な、人でした。またハワイに来たら利用します。ありがとうございました
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/05/08 |
| Activity Date: | 2019/05/05 |
Reviewed by: Clo
Very well organised delivered us to the hotel door from the cruise ship terminal
| Rating: | |
|---|---|
| Packages: | Pier to Waikiki Hotels |
| Attended as: | Friends |
| Posted on: | 2019/05/08 |
| Activity Date: | 2019/05/05 |
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