Reviewed by: におん
The designated pickup location was "Yokote Street by the hotel," so I waited on Yokote Street away from the front of the hotel. When the time passed and the car didn't arrive, I tried calling, but it didn't connect well... Feeling troubled, I went to the front of the hotel and found the driver waiting! He looked surprised and said, "Why are you waiting there?" I explained that I was instructed to wait on Yokote, but he seemed incredulous, saying something like, "I can't believe you're waiting there." I've used this service several times before, but this was the first time something like this happened.
事前に指定のあったピックアップ場所は「ホテル横手の通り」だったので、ホテル正面から離れて横手の通りで待っていました。時間が過ぎても車が来ないので電話をしてみましたが、うまく通じず・・・困って、ホテルの正面に行ってみると、迎えのドライバーが!!
「なんでそんなところで待ってるの?」と呆れた様子でした。
用紙に横手で待っているようにと指示があった旨を伝えましたが、「そんなとこで待ってるなんて信じられない」といった感じでした。
今まで何度か使っているサービスですが、今回みたいなことは初めてでした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/11/17 |
| Activity Date: | 2019/11/12 |
Reviewed by: yuko
Having a lounge made it easier to plan my schedule after arriving in Hawaii. I was able to make effective use of the time before check-in. Since the lounge is located in Ala Moana, I could drop off my suitcase and go shopping at Walmart and Don Quijote.
ラウンジがあるために、ハワイ到着後の予定が立てやすくなりました。
チェックインまでの時間が有効に使えました。
ラウンジがアラモアナにあるので、スーツケース を預けてウォルマートやドンキで買い出しが出来ました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ<ラウンジ立ち寄り付き> |
| Attended as: | Solo Travelers |
| Posted on: | 2019/11/17 |
| Activity Date: | 2019/10/21 |
Reviewed by: rierie
This trip was a personal journey for me, who has been to Hawaii twice, and my elderly mother, who was visiting for the first time. The immigration inspection at Honolulu Airport was extremely crowded, and we were over 30 minutes late for our scheduled meeting time. We couldn't get in touch, which made us worried, but when we arrived at Mr. Roberts' desk and explained our situation, he smiled and said, "It's okay!" My mother and I felt relieved. We were able to take the next shuttle bus, stopped by the lounge at Ala Moana Shopping Center, checked our suitcases, and enjoyed a meal and shopping until around 2:30, which made us very satisfied. Thank you very much!
今回の旅行は2度目のハワイの私と初めてのハワイの高齢な母と2人での個人旅行でした。ホノルル空港での入国検査がめちゃ混雑していて予約の集合時間に30分以上遅れてしまい、連絡も取れず、心配でしたが、ロバーツさんのデスクに着いて説明したら「大丈夫ですよー」って笑顔で言って貰え、母と胸を撫で下ろしました。次のシャトルバスに乗せて頂き、アラモアナショッピングセンターのラウンジに寄って、スーツケースを預け、2:30頃まで食事とショッピングができて大満足
ありがとうございました
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ<ラウンジ立ち寄り付き> |
| Attended as: | Families |
| Posted on: | 2019/11/17 |
| Activity Date: | 2019/11/14 |
Reviewed by: chinami
I don't want to waste a single second in Hawaii! I was greedy about it, but for those like us who can't sleep on the plane, the Ala Moana stopover plan might not be enjoyable? On the first day, it's recommended to either relax on the beach or enjoy a lomilomi massage without being too ambitious.
せっかくのハワイ、1秒たりとも無駄にしたくない!と欲張ったけど、私達みたいに飛行機で眠れない人は、アラモアナ立ち寄りプランは、楽しめないかも?初日は、欲張らずビーチで寝るか、ロミロミでゆったりがオススメです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ<ラウンジ立ち寄り付き> |
| Attended as: | Couples |
| Posted on: | 2019/11/17 |
| Activity Date: | 2019/10/27 |
Reviewed by: さなさなぽぽん
There was no one who could speak Japanese, but they were kind enough to check with the airline from over there and properly take care of our luggage. Also, the fact that there is no charge for infants is appealing.
日本語を話せる方はいませんでしたが、あちらから航空会社を確認してくれたり、きちんと荷物を預かってくれたりと親切でした。
また幼児料金がいらないのも魅力的です。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families with Young Children |
| Posted on: | 2019/11/17 |
| Activity Date: | 2019/10/23 |
Reviewed by: yuko
I was able to get to the hotel smoothly without waiting after arrival. The return was also very smooth with timely pickup. I would like to use this service again.
到着後待つことなくスムーズにホテルまで行けた。帰りも時間どうりの迎えでとてもスムーズでよかった。また利用したい。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/11/16 |
| Activity Date: | 2019/10/25 |
Reviewed by: riro
I usually applied for the shuttle bus after arriving, which took a lot of time. This time, I made a reservation in advance, and when I picked up my suitcase and exited, a staff member was waiting for me. It was easy to get on, and I was able to use my time effectively.
いつもは到着してからシャトルバスを申し込んでたので、時間がかかってました。今回は事前予約で、スーツケースを取って出口を出たらスタッフの人が待っていてくれました。すんなり乗れて、時間が有効に使えました
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/11/16 |
| Activity Date: | 2019/10/27 |
Reviewed by: Tammy
The driver was very cheerful! I called the contact number since I was a little late, but they responded in Japanese, so there was no need to worry.
とても陽気なドライバーさんでした!
ちよっと時間過ぎてたので問い合わせ先に電話しましたが、日本語で対応してくれて心配なしです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/11/16 |
| Activity Date: | 2019/11/12 |
Reviewed by: Bill and Betty
The lei bearer was a sweet, smiling, helpful and delightful greeter and the lei was absolutely gorgeous. My wife was very pleased. This was a fitting introduction to the warmth of the people we encountered and I cannot praise our receptionist and the lei enough. SO glad I chose to do this, and VERY pleased with the person sent to carry it out. She was right at the gate waiting, and accompanied us to baggage and to our limo. My wife and her had a lovely conversation from gate to limo. Bill and Betty Rooks 5th Nov 2019
Aloha Bill!
Thank you for your wonderful review! Your greeter, Sheila, was very ecstatic to have provided this lei greetging for Betty and to assist you with your luggage and transportation to the hotel. We hope you both had an exciting anniversary, and we hope to serve you again in the future~
Mahalo!
-- Jesse I.
| Rating: | |
|---|---|
| Packages: | Deluxe Orchid Lei |
| Attended as: | Couples |
| Posted on: | 2019/11/16 |
| Activity Date: | 2019/11/05 |
Reviewed by: Sato
They are very kind to respond in Japanese, and I think it's very convenient that they provide transportation to the hotel. I recommend the shuttle service when in Hawaii.
日本語で対応してくれ親切です、ホテルまで送迎してもらえるので大変便利だと思います。ハワイの時はシャトルをおすすめします。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/11/15 |
| Activity Date: | 2019/11/12 |
Reviewed by: TOMY
The driver was kind, and I felt安心して (at ease) being taken to the airport. Since it was the first pickup, it took a little time as we went around to various hotels, but that's understandable! (laughs)
優しい運転手さんで安心して空港まで送って頂きました。最初のピックアップだったので、いろんなホテルを回り少し時間がかかりましたが、それは仕方ないですネ(笑)
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/11/14 |
| Activity Date: | 2019/11/14 |
Reviewed by: AKY
Compared to the staff on the Big Island, they feel a bit cold, but it's affordable and safe, so I choose this company. The price between the airport and Honolulu is a great deal.
ハワイ島のスタッフに比べると冷たい感じがしますが、安いですし安全なのでここの会社にお願いしています。空港とホノルル間でこの価格はお得です。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/11/14 |
| Activity Date: | 2019/11/13 |
Reviewed by: AKY
The driver did not speak Japanese, but he was very pleasant. The staff who greeted us seemed to be used to Japanese tourists, although it felt a bit like an assembly line.
運転手の方は日本語が話せませんでしたが、とても愉快な方でした。
お迎えのスタッフは、流れ作業とゆう感じですが日本人の観光客に慣れている感じはします。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/11/14 |
| Activity Date: | 2019/11/11 |
Reviewed by: Carlos
This was a very nice way to start our honeymoon. My wife was unsuspecting and was happily surprised when she saw people waiting for us with lei greetings. Well worth it!
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Couples |
| Posted on: | 2019/11/14 |
| Activity Date: | 2019/11/11 |
Reviewed by: 元気ぱぱ
As soon as I arrived at the airport, they were waiting for me and quickly handled my bags. The driving was safe, and I had no unpleasant experiences at all. The car was clean and comfortable.
空港に着くやいなや、すぐに待っててくれてバッグもてきぱきと運んでくれた。安全運転で嫌な思いは全くなかったです。車もきれいにしてあり快適でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2019/11/12 |
| Activity Date: | 2019/11/02 |
Reviewed by: パリっ子
First, the driver arrived about 30 minutes late, which was nerve-wracking. Moreover, I was asked for a tip that was supposed to be included in the fare. I was also criticized for the amount I paid. It was the worst experience.
まず、集合時間より30分ほど遅れてドライバーが来てハラハラ。
しかも料金に含まれているチップ代を要求されました。払った金額にもこれだけかとケチつけられました。
最悪でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/11/11 |
| Activity Date: | 2019/10/15 |
Reviewed by: MVT
I used this service to travel from Oahu to Maui for work. It's convenient and helpful because it's affordable, reliable, and they pick you up directly from your hotel. If you're traveling with four people, there might be better options, but for one or two people, this seems to be the best choice. On the way back, I used The Bus, but it runs infrequently, so compared to that, the shuttle is more convenient.
オアフからマウイへ仕事に向かうために利用しました。低料金で正確であり直接自分のホテルに迎えに来てもらえるので便利で助かります。四人だったりした場合は他の方法の方がお得なこともあるようですが一人二人はこちらが良さそうでせす。帰りはザ・バスを利用しましたが本数が少なく比べるとシャトルが便利です。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/11/11 |
| Activity Date: | 2019/11/07 |
Reviewed by: Tory
I have used this service several times, and I especially recommend this plan for solo travelers. This time, the flow was: pick-up at the hotel → stopping by other hotels to pick up other guests → heading to the airport. The only downside is that you arrive at the airport quite early, considering the traffic.
今まで何度か利用していますが、1人の場合はとくにこちらのプランはオススメです。今回も、ホテルでの迎え→他のお客さんの迎えのためのに他のホテルに立ち寄り→空港という流れでした。渋滞等を考慮して、空港にかなり早く着いてしまう点だけが難点です。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/11/11 |
| Activity Date: | 2019/10/14 |
Reviewed by: さえりゅ~
The voucher mentions that there may be a delay of 5 to 10 minutes. It also states to call if the bus does not arrive after 15 minutes. This time, there was no sign of the bus for about 20 minutes, so I returned to the hotel to make the call. We had disabled phone usage on our local SIM and were using Line via Wi-Fi, so I asked the hotel staff to make the call for me. Just as the call connected, my husband informed me that the bus had arrived, and I rushed back. However, according to my husband, when he mentioned that I had gone back to the hotel to call, the staff seemed displeased, responding with something like, "It's not that late, is it?" Since it was Saturday, I think the roads were congested, but while we had some time to spare for our flight, the American couple waiting with us seemed to be quite anxious and frustrated.
バウチャーには5から10分遅れる可能性があることの記載はあります。15分以上来ない場合には電話をするようにとも記載があります。
今回、20分程度来る様子がなく、電話をするために一旦ホテルに戻りました。私たちはローカルOFFで電話は利用出来ないようにしていて、Wifi経由でLineを使用していたので、電話連絡はホテルの窓口の人にお願いをしました。ちょうど、電話が通じた時にバスが来たと主人から連絡があり、すぐに戻りましたが、主人曰く、私がホテルに電話に戻ったと話したら「そんなに遅れてないでしょ」という感じで不機嫌な様子だったそうです。
土曜日だったので、道が混んでいたこともあると思いますが、私たちは飛行時の時間に余裕はありましたけど、一緒に待っていた米国人夫妻は余裕がそれほどなかったようで、イライラされていました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/11/11 |
| Activity Date: | 2019/11/09 |
Reviewed by: あーや
This is my nth time using it, but personally, I recommend it as it's no different from opting for the more expensive tour. There are a wide range of time slots available, and I will use it again.
何度目かの利用になりますが、個人的にはツアーの高いオプションで頼むのと変わりないのでオススメです。時間帯も幅広いしまた利用させていただきます。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/11/10 |
| Activity Date: | 2019/10/16 |
Reviewed by: Hana
I utilized the service on October 19. On that day, there was a parade held every year, and the bus arrived at our hotel more than 30 minutes late from the scheduled time. The driver did his best to manage the situation and delivered us to each departure gate, allowing us to board our flight safely, but it was quite hectic. Since the parade is something that is known in advance, how about allowing more time than usual for the pickup?
10月19日を利用しました。
当日は、毎年パレードが催されており、バスは集合時間より30分以上遅れて私たちのホテルに到着しました。
運転手さんが一生懸命対処され、それぞれの出発口まで送り届けてくれて、飛行機には無事乗ることが出来ましたが、かなり慌ただしかったです。
パレードは事前に分かっている事なので、通常のお迎えより時間に余裕を持たせてはいかがでしょうか?
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/11/10 |
| Activity Date: | 2019/10/19 |
Reviewed by: sawa
I have used this service before. I forgot how I used it, but this time I was traveling alone and was able to ask for directions in Japanese to get to the pickup point. I requested to be taken to my hotel, but you can also get dropped off at Ala Moana Center before entering Waikiki. I think it's a good option for killing time if you arrive early in the morning.
以前も利用しました。どう利用したかは忘れてしまってましたが今回は1人旅行でしたが乗り場まで日本語で聞きながらいけました。
ホテルまで送ってもらうために依頼しましたがワイキキに入る前にアラモアナセンターでおりたりできます。早朝についてしまったときなど時間つぶしにはよいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/11/09 |
| Activity Date: | 2019/10/16 |
Reviewed by: BooBoo
I didn't use a rental car, so the shuttle bus was very helpful. Last time I didn't make a reservation, but this time I did. I got a bit lost at the exit, but I managed to arrive at the reception and was taken to my accommodation. Thank you very much.
私はレンタカーを利用しないので、送迎シャトルバスは助かります。前回は予約をしなかったので、今回は予約をしてきました。出口で迷いましたが何とか受付に到着し、宿泊先に送ってもらいました。ありがとうございました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2019/11/09 |
| Activity Date: | 2019/01/21 |
Reviewed by: たこきち
It was my first time flying with Hawaiian Airlines, and the check-in counter was hard to find. There was a situation where all the Japanese passengers got off at the Hawaiian Airlines section for flights to the mainland United States due to the driver's explanation in only English. Fortunately, I noticed it by looking at the display board, but I never expected that the Hawaiian Airlines counters would be separated.
初めてのハワイアン航空で、カウンターが分かりにくいところでした。
英語のみ話す運転手さんの説明で、日本人たちはアメリカ本国行きのハワイアン航空ところで全員下りてしまうというトラブルがありました。
わたしが掲示板を見て気づいたからよかったものの、まさかハワイアン航空のカウンターが分かれているなんて思いもしませんでした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/11/09 |
| Activity Date: | 2019/11/06 |
Reviewed by: スマイル
I was picked up from the airport and taken to the condominium. I'm glad I arrived smoothly.
空港からコンドミニアムまで送迎して頂きました。
スムーズに到着して良かったです。
^_^ ^_^ ^_^
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2019/11/09 |
| Activity Date: | 2019/11/06 |
Reviewed by: みかさちゃん
I have been using it every time recently. The prices are affordable and the reservation process is easy, which is helpful. This time, the front of the car had a luggage rack, and I could clearly see the driver pushing the luggage with their foot, which was a bit concerning.
最近毎回利用してます。料金も安く予約も簡単なので助かります。今回車内前方が荷物棚になっていて、ドライバーさんが足で荷物を押すのが丸見えでちょっと気になりました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/11/08 |
| Activity Date: | 2019/04/11 |
Reviewed by: サクラサク
I surprised my daughter with a lei service, and she was shocked and very happy. Coming to Hawaii really lifted her spirits. Since they were fresh flowers, I couldn't bring them back to Japan, but they made for great memories in photos.
娘にはサプライズでレイサービスをうけたので,彼女はビックリ,とても喜んでいました。ハワイに来たんだと,一気に気分が盛り上がりました。生花なので,日本には持って帰れませんでしたが,写真に撮りよい思い出になりました。
| Rating: | |
|---|---|
| Packages: | デラックス・オーキッド・レイ |
| Attended as: | Families |
| Posted on: | 2019/11/07 |
| Activity Date: | 2018/12/31 |
Reviewed by: ONO
I mistakenly went to the wrong meeting point for my return, but they quickly checked for a car that could be arranged and took care of it. I am grateful. I look forward to next time as well.
帰りの集合場所を間違えてしまったのですが、回せる車があるかすぐ確認して手配してくださいました。感謝しています。また次もよろしくおねがいいたします。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/11/07 |
| Activity Date: | 2019/11/03 |
Reviewed by: TDS
I stayed at a condominium this time, and I was very grateful for the shuttle service right to the front door. Other companies often only go to nearby hotels.
I had some concerns because I had read reviews mentioning that they didn't arrive on time, but they were only about 5 minutes late, and I was able to arrive at the airport early, which made me very satisfied!
They mentioned that I should definitely print out the reservation screen, but I never had to show the paper once. (laughs)
今回コンドミニアムに泊まったのですが、目の前までの送迎がとてもありがたかったです。
他の会社は近くのホテルまでが多かったので。
また口コミで時間通りにこないなどとみたことあったので不安だったのですが、5分遅れくらいで、空港にも早めにつかことができて、大変満足です!
予約画面を必ずプリントアウトしてくださいとのことだったのですが、紙を見せることは一度もありませんでした。笑
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families with Young Children |
| Posted on: | 2019/11/07 |
| Activity Date: | 2019/11/04 |
Reviewed by: あやや
I'm a repeat customer. As always, the pickup arrived on time. They don't speak Japanese, but my broken English was fine. The driver was very pleasant, and I definitely want to use this service again.
リピーターです。毎回そうですがピックアップ時間どおりに迎えが来ました。
日本語は通じませんが私の片言の英語でも大丈夫でした。
ドライバーさんはとても感じが良く、ぜひまた利用したいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/11/04 |
| Activity Date: | 2019/10/22 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you for your patronage.
We sincerely apologize for any anxiety caused regarding the pickup location on this occasion, on behalf of the operating company.
Upon reviewing the situation on the day of the service, it was found that a new driver was in charge and had made an error in the stopping position. Ideally, the driver should have been aware of the correct location while performing their duties, but due to insufficient training, this resulted in inconvenience for you on the day.
To prevent similar issues in the future, we will work with the local operating company to ensure thorough training for our drivers and improve our services.
VELTRA
ご利用ありがとうございます。
この度は、ピックアップ場所につきまして不安なお気持ちにさせてしまいましたこと、催行会社に代わりお詫び申し上げます。
当日の状況を確認しましたところ、新しいドライバーが担当していたため、停車位置を間違ってしまったとのことでした。
本来であれば正しい位置を把握した状態で業務を遂行すべきところ、ドライバーの教育が徹底できていなかったため、当日ご迷惑をおかけする結果となってしまいました。
今後同様のご迷惑をおかけしないためにも、あらためてドライバーへの教育を徹底するよう現地催行会社と共にサービスの向上に努めてまいります。
VELTRA