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Hawaii

All Reviews for Watersports & Ocean Adventures

Overall rating

4.62

8462 Reviews
Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports
Awesome adventure
Activity Date: 2023/07/14 | Posted on: 2023/07/16

There was something for everyone in our group of 11 people (ranging in ages from 3 to 68). Lunch was tasty, the crew was great, and everyone found things to enjoy. Booking was easy and the area is beautiful. We even saw a sea turtle swimming with us!! We definitely recommend this for other families.

Packages: Afternoon Standard Package with Lunch
Attended as: Families
Reply from activity provider

Mahalo David for your review! We're so glad the group had a great time. -Team KBOS

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ハナウマ湾シュノーケリング ベテラン日本語ガイドがご案内する少人数制ツアー 貸切プランあり<半日/水中写真付き>
I'm glad I signed up for the tour!
ツアー申込みして正解でした!
Activity Date: 2023/07/12 | Posted on: 2023/07/16

I visited Hanauma Bay for the first time this time. Before making a reservation, I considered going on my own instead of a tour, but I was glad I chose to book a tour.

First of all, Hanauma Bay is reservation-only and very popular, so securing an entry reservation is quite difficult. Additionally, the parking lot is extremely crowded upon arrival, and the guidance is complicated, so if you don't have a decent understanding of English, you might struggle. There are also announcements regarding precautions before entry, but everything is in English, and there is no Japanese guidance, so it can be challenging to understand the content if you're not familiar with English.

By booking a tour, I was able to secure an entry reservation without any issues, and the transportation from the hotel to the site, along with Japanese interpretation and explanations, made the process much smoother. Thanks to the tour allocation, I was able to enter without unnecessary waiting time compared to general visitors.

The snorkeling itself was also very easy because the guides were very experienced and explained everything clearly. (For example, they advised me to unlock my smartphone in advance if I wanted to take photos.) While swimming, there was a guide swimming at the front, and another guide watching carefully from behind. They kept an eye out for participants who seemed to be struggling and would lead us to areas with plenty of fish, so I felt safe participating.

On the day I went, there was some wind and slightly higher waves, so the water was a bit murky, and the visibility didn't seem very high, but I think that's just due to the weather and sea conditions. Even in those conditions, it was enjoyable, so I believe it’s worth going. Even if you don't swim, Hanauma Bay is beautiful just to look at.

In my personal opinion, during the transportation from the hotel to the site, we passed through local areas that are not typically visited on trips, and the local guide provided detailed explanations, allowing me to learn about a side of Hawaii that is not just the tourist spots, which made me happy.

If anyone is considering booking a tour, I would highly recommend it.

今回初めてハナウマ湾を訪れました。
予約前はツアーではなく自力で行くことも検討していましたが、ツアーを申込んで正解でした。
まず、ハナウマ湾は予約制かつとても人気なので入場予約を取ることがそもそも難しいです。
さらに到着後の駐車場は非常に混雑しており、案内も複雑なので英語をそれなりに理解してないと手こずるかと思います。
また入場前に注意事項等の案内がありますがすべて英語で日本語案内などはありませんので、ここも英語に慣れている方でないと内容理解が難しいです。
ツアーを申込むと入場予約を確実に取ることが出来、ホテルから現地までの送迎、日本語での通訳・説明、また入場する際もツアー枠?のおかげか一般の方よりもかなりスムーズに無駄な待ち時間もなく入ることが出来ました。

またシュノーケル自体もガイドの方たちが非常に慣れていて、分かりやすく説明してくださるのでとてもやりやすかったです。
(例えば、スマホを持っていって撮影したいなら事前にロック解除をしといた方がいいですよ、など細かくアドバイスを下さいました)
泳いでる最中も先頭で泳ぐガイドさんの他に後ろできちんと見守ってくださるガイドさんがいらっしゃいます。辛そうにしてる参加者などがいないかしっかり見ていてくださり、魚がたくさんいる場所に手を引いて連れて行ってくれたりしますので安心して参加できます。

私が行った日は風があり波が少し高い日だったので海の中も少し濁っていて、透明度はあまり高くないように感じましたが、それは天候や海の状態なので仕方ないことだと思います。
そんな状態でも楽しかったので行く価値はあると思います。また泳がなくてもハナウマ湾は見てるだけでも美しい海です。

個人的な意見にはなりますが、ホテルから現地までの送迎の際、旅行ではあまり行かないローカルエリアなどを通るのですが、現地ガイドさんがここも細かく説明してくださって観光地としてのハワイではないハワイを知ることが出来たので嬉しかったです。

もしツアー申込みを検討されてる方がいらっしゃればおすすめしたいと思います。

Packages: 7:00スタート
Attended as: Couples
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ケアウホウ湾 シーカヤック&シュノーケリングツアー <英語ガイド/軽食付き>by オーシャンサファリ・カヤック
Challenging myself with sea kayaking for the first time.
初のシーカヤックに挑戦
Activity Date: 2023/07/06 | Posted on: 2023/07/15

It was my first time sea kayaking, but thanks to the staff's care, I had a great time. The snack during the break was freshly cut pineapple, which was perfect for recharging my energy on the way back. This time, I was tandem with my wife, but I think I can go solo next time. It depends on the weather, but I believe it's a fun activity.

初めてのシーカヤックでしたが、スタッフのケアのおかげて、とても楽しめました。
休憩のスナックが切りたてのパイナップル
帰りのエネルギー充填バッチリでした
今回は、妻とタンデムでしたが、次回はシングルで行けそうです。
天候次第なところがあるとおもいますが、楽しいアクティビティだと思います。

Attended as: Couples
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Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports
Sand Bar
Activity Date: 2023/06/20 | Posted on: 2023/07/15

A great place for small kids and adults due to shallow water. Good side excursions included with the price such as canoeing, paddle boarding, and snorkeling, but there's some waiting time for canoeing and paddle boarding due to limited availability.

Packages: Morning Standard Package
Attended as: Families
Reply from activity provider

Mahalo for the review. - Team KBOS

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ハワイでパラセーリング 高さ120m/150mの上空からワイキキとダイアモンドヘッドの絶景を鑑賞!<ヒルトン・ワイキキ>
It's the best!
最高です!
Activity Date: 2023/06/26 | Posted on: 2023/07/15

Parasailing itself was very enjoyable! The view of Hawaii from 150 meters was amazing! However, since there were about 12 people on the shared boat and 6 groups took turns flying, we had to wait on a rather rocky boat due to the strong winds that day. As a result, there were some people who got seasick during the wait. So, motion sickness medication is a must!

パラセーリング自体はとても楽しかったです!
150mから見るハワイの景色は素晴らしかったです!
ただ、12人程度の乗合船で6組が順番に飛ぶため、風が強い日だったこともあり結構揺れる船で待機することになります。 なので途中で船酔いしてしまっていた方がいました。なので酔い止めは必須です!

Packages: 1番人気!高さ150メートル
Attended as: Couples
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Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports
One of my bucket lists to do in Oahu.
Activity Date: 2023/06/20 | Posted on: 2023/07/15

Due to the price, I was debating whether to purchase this excursion for a family of four. I bit the bullet and purchased it; let me tell you, my experiences from the beginning to the end of the trip, it was magical. Just the drive to the location was a joy in itself, engulfed with the "aw" moment, witnessing the green mountains to the curvy roads. As we arrived at the boating dock, the instruction instructed us to check in near the deli Shop under the red umbrella. We were greeted by smiles and they quickly got us onto the boat after signing the waivers. The boat ride to Kaneohe Bay was worth it-the purchase included a simple breakfast (donuts, orange Juice, and water), live music (please tip the band), and the scenery was heavenly. The best part of this excursion was seeing my family enjoying every moment in the clear water, snorkeling, kayaking, and paddle boarding. The staffs were friendly educating us about the sea animals when we were snorkeling.

Overall, one of the best experiences ever. I would definitely do this again if I were to be in Oahu.

Packages: Morning Standard Package
Attended as: Families with Young Children
Reply from activity provider

Mahalo for sharing your experience! So glad we got to be part of your trip to Oahu. Come back soon! - Team KBOS

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ハナウマ湾シュノーケリング ベテラン日本語ガイドがご案内する少人数制ツアー 貸切プランあり<半日/水中写真付き>
The best!
最高
Activity Date: 2023/06/23 | Posted on: 2023/07/15

I was taken care of six years ago as well. This time, I really appreciate you listening to my request for a change in the return location and taking care of my beginner partner. I truly thank you! I want to go again before I turn 70!

6年前にもお世話になりました。
今回も帰りの、場所の変更も聞いてくださり、初心者のパートナーのケアもして頂き、本当に感謝です!70歳になる前にもう一度行きたいです!

Packages: 7:00スタート
Attended as: Friends
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ノースショア(ハレイワ)観光 選べるアクティビティ(シュノーケル・カヤックなど)<1日/ワイキキorアウラニ・ディズニー・リゾート&スパ発>
You can fully enjoy the activities!
アクティビティを心ゆくまで堪能できる!
Activity Date: 2023/07/12 | Posted on: 2023/07/14

It exceeded my expectations. I participated in two activities, snorkeling and kayaking, in the morning and afternoon. During the bus ride, the driver provided fun explanations and conversations, making the journey enjoyable without getting bored (the driver was incredibly funny and friendly). They were busy giving us sightseeing information, pointing out things to the right and left.

However, there was one issue: at the snorkeling site, the tour description stated that "life jackets are available for free," but I was told that this was not included in the tour price. Even when I mentioned it was written on the voucher, they insisted it was different. Originally, it would have been $10, but since we came on the tour bus, they said it would be $7. There were only my husband and me as Japanese participants; the others were foreigners, and since no one else seemed to say anything, I wondered if they had booked through a different company.

A Japanese staff member was in charge and kindly said, "I'm Japanese, so please let me know if you need anything," which felt a bit strange. I was left wondering if what was written on Veltra was incorrect or if there was a communication issue... It left me feeling uncomfortable.

As for the snorkeling itself, I was able to see turtles and various fish, which was enjoyable. For lunch, I had garlic shrimp from the snorkeling side, and they were huge and delicious! However, there were many chickens running around nearby, and as someone who isn't fond of them, I couldn't fully enjoy my meal. The chickens seemed accustomed to humans and appeared from all over.

The afternoon activity was kayaking, which I had never done before, but I had a lot of fun. At a break during the morning, we stopped by a macadamia nut shop that had Kona coffee, which I couldn't find even in Waikiki. I tasted it and bought some immediately. We also briefly stopped at a place selling fresh fruit in Ziploc bags, where everyone was buying and eating papayas.

Aside from the issue with the life jackets, it was a very enjoyable tour.

期待していた以上の内容でした。
午前と午後のアクティビティ、計2つ、スノーケリングとカヤックに参加しました。
バスで移動する間もドライバーさんの楽しい説明と会話で、飽きることなく楽しめました(すごい面白くてフレンドリーなドライバーさんでした)。
右に左に忙しいくらい、観光案内してくれました。
ただひとつ、スノーケリングのところで、ツアー説明には「ライフジャケットは無料で貸し出しします」と書いてあったのに、ツアー代金にそれは含まれていない、と言われ、バウチャーに書いてあると言っても違うと言われ、本来なら10ドルのところ、ツアーバスで来てるから7ドルでOKと言われました。
日本人の参加者は私たち夫婦だけで、他は外国人で、他の人は特に何も言ってなかったので、申し込んだ会社が違うのかなと思いましたが…。
日本人の人が担当で、「私は日本人なので、何かあれば言ってください」とフレンドリーに声かけてきたのですご、なんだかね、って感じでした。
ベルトラに書かれていることが間違っていたのか、あるいは、連絡がうまく伝わっていないのか…不快な気持ちになりました。
スノーケリング自体は、タートルも見られたし魚も色々見られて楽しめました。
スノーケリングの側のガーリックシュリンプをお昼に食べましたが、すごく大きいシュリンプで美味しかったです!
ただ、そばには鶏がたくさん走り回っていて、苦手な私は食事を楽しむことはできませんでしたが。
鶏は人間に慣れているのか、あちこちから神出鬼没でした。
午後のアクティビティはカヤック、初めてでしたがとても楽しめました。
午前中途中の休憩で寄ったマカデミアナッツのお店にはワイキキで探してもなかったコナコーヒーをまぶしたのがあり、味見して、即購入しました。
途中で、ジップロックに入ったフレッシュフルーツを売ってるところにもちょっとだけ立ち寄ってくれ、みなさん、パパイヤを買って食べてました。
ライフジャケットの件を除いては、とても楽しめたツアーでした。

Packages: 【ワイキキ発】ノースショア観光+アクティビティ2つ(ランチ選択も可能)
Attended as: Couples
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Hanalei River and Blue Lagoon Kayaking & Guided Snorkeling Tour - Kayak Kauai
Kayak Kauai
Activity Date: 2023/07/12 | Posted on: 2023/07/14

Great crew. They did underestimate the difficulty of the kayaking in the ocean to the snorkeling beach. Very tough for some in my group. Otherwise great day. Food OK.

Packages: North Shore Departure Package (Pick-up at Princeville or Hanalei)
Attended as: Families
Reply from activity provider

Aloha Larry,

We try to be candid in all our tours about the intrinsic effort and matching folks to the right tour.

Yesterday, clients on the same tour, felt while they did not need a guide to get to the snorkeling beach off Hideaways, that having the guide(s) made for a richer experience.

That said your review helps others choose the correct tour.

In spite the toughness…thanks for giving us 4 stars.

A hui hou,

Micco/Head Guide

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サンドバー シュノーケリングクルーズ バナナボートなど選べるプラン 海に浮かぶラウンジ&船上ライブミュージック アルコール購入可 <午前・午後/日本語クルー>
Beginner-friendly
初心者むき
Activity Date: 2023/05/12 | Posted on: 2023/07/13

It's an activity in shallow water, so you can enjoy it without any worries. On the banana boat, I had to use all my leg and arm strength to avoid being thrown off, and I ended up with a bit of muscle soreness. I guess I'm not used to exercising. The fish were incredibly cute!

浅瀬でのアクティビティなので、不安無く楽しめます。
バナナボートは振り落とされない様に、脚力、腕力全開で、少し筋肉痛になった。日頃の運動不足だね。
お魚が最高に可愛かったよーーー

Packages: 午前プラン(バナナボートまたはバンパーチューブ付き)
Attended as: Friends
Reply from activity provider

Thank you for participating in the tour and sharing your experience. From all of us at KBOS.

この度はツアーへのご参加、体験をシェアして頂きありがとうございました。KBOS スタッフ一同

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Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports
Fun time!
Activity Date: 2023/07/11 | Posted on: 2023/07/13

Went with a few friends & we had a good time! The music was great, crew was friendly & helpful, & we enjoyed the floating lounge. I wish inner tubes would have been provided to float in the water, but not a huge deal. Overall, would recommend!

Packages: Afternoon Standard Package with Lunch
Attended as: Friends
Reply from activity provider

Mahalo for the review! - Team KBOS

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Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports
AMAZING EXPERIENCE
Activity Date: 2023/07/11 | Posted on: 2023/07/13

This was my first time to Hawaii and I took my son and out of all of our excursions this was by far the best one hands-down! Each and everyone of the crew members were so friendly and helpful and made you feel as if you were at home on their tour boat and the music was a great touch. We have never snorkeled or used a paddle board before and this adventure allowed the most beautiful perfect safe spot for our first time. I have never been in water that beautiful and if you were nervous at all some of the crew even stays in the water with you in all the areas at all times. Just book this tour you will not regret it! Thank you for providing my son and I priceless memories that we will cherish forever.

Packages: Afternoon Package with Choice of Banana Boat OR Bumper Tube Ride
Attended as: Families
Reply from activity provider

Mahalo for sharing your experience! We're so glad your family had a great time - Team KBOS

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Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports
An Island of Fun
Activity Date: 2023/07/11 | Posted on: 2023/07/13

The afternoon on the Kaneohe Sandbar was amazing!! There were so many choices of things to do : kayaking, paddle boarding, snorkeling, sunning on the floating deck, or playing volleyball. The reef was filled with beautiful fish and the sand underfoot was smooth and soft. The crew was organized and efficient with each member per for their job effectively. But the icing on the cake was the live entertainment from two very talented musicians who played and sang as we rode out and back to the sandbar. It’s an adventure that I will book again when I return to the island!

Packages: Afternoon Standard Package with Lunch
Attended as: Families
Reply from activity provider

Mahalo for your review and the beautiful picture! - Team KBOS

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Outrigger Canoe Surfing with Waikiki Beach Boys
Canoe surfing
Activity Date: 2023/07/11 | Posted on: 2023/07/13

Awesome crew! This was an amazing and fun experience for my family.

Packages: Outrigger Canoe Surfing: Three Wave Ride Package [3-6 passengers]
Attended as: Families
Reply from activity provider

Aloha Missy! Mahalo for taking the time to write us a review and give us a 5 star rating. We truly appreciate it. Surfing on the outrigger canoe is truly an amazing experience for all to know the feeling of riding a wave, no matter your skill level in the surf. We hope to have you back again soon.

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Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports
AWESOME Excursion!!
Activity Date: 2023/06/21 | Posted on: 2023/07/12

EVERYTHING WAS PERFECT!
Great weather, Hawaii vibes, crew/staff was friendly, helpful, funny, and made us feel right a home.
Great experience for families. The water is not too deep for children. Maybe, above the knee.

Packages: Morning Standard Package
Attended as: Families
Reply from activity provider

Mahalo for your review! - Team KBOS

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ハワイでパラセーリング 高さ120m/150mの上空からワイキキとダイアモンドヘッドの絶景を鑑賞!<ヒルトン・ワイキキ>
First parasailing
初パラセーリング
Activity Date: 2023/07/06 | Posted on: 2023/07/11
s.i

I went parasailing for the first time.
The view of Hawaii was absolutely amazing!!

If you are prone to motion sickness, taking anti-nausea medication is a must!

初めてパラセーリングをしました。
ハワイの景色を一望できてとても最高でした!!

乗り物酔いするかたは酔い止め薬必須です!

Packages: 1番人気!高さ150メートル
Attended as: Couples
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Hanauma Bay Self-Guided Snorkel Tour & Gear Rental with Hotel Transportation
Driver Mark was incredible.
Activity Date: 2023/06/18 | Posted on: 2023/07/10

First of all, we passed Hanauma Bay and stopped at the Lanai Lookout, which was an unexpected bonus that I wouldn't have ever seen, being on a work trip with a very brief window to go out on a Sunday. I'm very grateful to him for a joyful trip, the extra stop (thank you!!!!!), and the information he shared en route to Hanauma Bay, about where different creatures may be seen, areas of the bay, types of fish, and even local characters (yes, fish). One of the fish characters (I think a Humuhumu? but I could be wrong) was described as a chihuahua who will pester you if you cross paths, LOL! The bay is simply some of the most beautiful water and fish I've ever snorkeled in the company of. Just incredible. 11/10. Thank you for an amazing experience.

Packages: Hanauma Bay Shuttle & Snorkel Gear Rental Package
Attended as: Solo Travelers
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North Shore Clear Bottom Kayak Tour & Turtle Watch from Haleiwa Beach
Clear Bottom Kayaking w/ Snorkeling.
Activity Date: 2023/06/15 | Posted on: 2023/07/10

We did the clear bottom kayak and snorkeling.
The weather on the north shore can be a little unpredictable, so keep that in mind. Steve gave us a quick lesson and we were on our way.
My wife and I had a great time, and would recommend this to anyone looking to get in the water and see some sea turtles!

Packages: Standard Tour
Attended as: Couples
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サンドバー シュノーケリングクルーズ バナナボートなど選べるプラン 海に浮かぶラウンジ&船上ライブミュージック アルコール購入可 <午前・午後/日本語クルー>
The sandbar wasn't as low tide as I expected.
サンドバー、思ったほどの引き潮ではなかった
Activity Date: 2023/07/08 | Posted on: 2023/07/10

Since I didn't check the tide, the water was about waist-deep. I recommend that those who go check the tide schedule, including high and low tides. I have no regrets as my goal was to enter the sea.

満ち引きを見てなかった為、腰くらいまで水がありました。行かれる人は潮の満ち引き、大潮小潮などを調べての参加をお勧めいたします。
自分は海に入る事が目的だった為、後悔はありません。

Packages: 午前プラン
Attended as: Couples
Reply from activity provider

The tides and ocean conditions vary daily and are natural phenomena that we cannot control. However, we hope you can enjoy the beauty of Hawaii's nature, which is included in our tours. Thank you for participating in the tour and for your review. From all of us at KBOS.

潮の満ち引きや海の状況は日々異なり自然のものですのでコントロール出来ませんが、その様なハワイの自然も含め楽しんで頂ければと思い弊社では日々ツアーを催行しています。この度はツアーご参加、レビューありがとうございました。 KBOS スタッフ一同

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Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports
Fun day with the family
Activity Date: 2023/06/24 | Posted on: 2023/07/09
Jme

Such a fun and exciting experience. All the staff and crew were awesome and did an amazing job making sure we were enjoying ourselves.Totally enjoyed the music the band was playing and all the water activities. Altogether the experience with my family was such a great memory builder. Highly recommend this tour.

Packages: Afternoon All-Inclusive Tour w/ Lunch, Banana Boat & Bumper Tube
Attended as: Families
Reply from activity provider

Mahalo for the review! - Team KBOS

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Wailua River Kayak & Secret Falls Hike - Guided Kauai Adventure
Fantastic tour-GREAT tour guide!
Activity Date: 2023/06/30 | Posted on: 2023/07/09

The kayak/hiking/waterfall tour was beautiful. Exactly what we were looking for. Tour guide Harrison was fantastic, very knowledgeable about the local flora/fauna, history. Harrison was cool with letting our 10 year old daughter double kayak with him (she didn’t want to ride with mom and dad!). Lunch sandwiches were very yummy. Tour guide even provided a chilled pineapple after the tour. Harrison made sure we all had transportation after the tour and actually went out of his way to drop us off at the beach across the highway in his own personal vehicle. 100% recommend and would use again!! Also-prepare to get muddy LOL

Packages: Sacred Falls Paddle & Hike Tour
Attended as: Families with Young Children
Reply from activity provider

Aloha Wilson O'hana,

Harrison does it again, i.e. provides a classic effort, as he does on all his tours.

We are the only tour company on the Wailua that provides pretty good lunches; my favorite is the veggie.

Will share your kind words with Harrison…slowly; don't want it to go to his head.

Thanks for sharing and warning folks about the mud.

A hui hou,

Micco

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ハワイでパラセーリング 高さ120m/150mの上空からワイキキとダイアモンドヘッドの絶景を鑑賞!<ヒルトン・ワイキキ>
Amazing!
最高❗️
Activity Date: 2023/07/01 | Posted on: 2023/07/09

My first parasailing experience. I was nervous, but once I was up, the view was breathtaking. It was over in no time. If you get seasick, you should be careful.

初めてのパラセイリング。ドキドキだったけど、上がってしまえばもう絶景。あっという間でした。船酔いする人は気をつけた方がいいです。

Packages: 1番人気!高さ150メートル
Attended as: Families
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Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports
Great time
Activity Date: 2023/07/07 | Posted on: 2023/07/09

Had a great time with the Family and the KNSOP Ohana, definitely going to do it next time around.

Packages: Morning Standard Package
Attended as: Families with Young Children
Reply from activity provider

Mahalo for your review! - Team KBOS

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サンドバー シュノーケリングクルーズ バナナボートなど選べるプラン 海に浮かぶラウンジ&船上ライブミュージック アルコール購入可 <午前・午後/日本語クルー>
It was a morning when I felt completely mentally exhausted.
精神的に疲れきった朝でした
Activity Date: 2023/07/08 | Posted on: 2023/07/08

I was supposed to be snorkeling at the sandbar by now, but I couldn't get picked up at the designated location. After struggling with the poor response from the tour company, I ended up wasting time and didn't want to inconvenience the other participants who were already there, so I reluctantly decided to forgo the tour.

Until now, I thought I didn't need the phone function on my smartphone as long as I had internet access, but without a public phone and not being a guest at the hotel where the meeting point was, it became an essential function for me.

It was already challenging to make a call without leaving the meeting point the tour company specified, and after waiting for 30 minutes, I had to ask the hotel reception if there was a public phone. Thanks to the kind receptionist, I was able to contact them using the hotel phone.

At that time, I was told to call a taxi using an app, and although I tried to download the app and request a ride, the poor internet connection caused repeated errors. As the meeting time approached, I had to sadly give up.

Even calling to inform them of my cancellation was a struggle, and in the end, I had to rely on the JAL Pack reception to make the call for me to complete the cancellation. For someone like me, who couldn't use the phone and has limited English skills, it was an exhausting two hours.

If the tour company had arranged a taxi when I contacted them, I might have been able to participate. If I could have communicated via LINE, they might have realized my situation sooner and come to pick me up. I have many requests now, but it was a painful lesson for me.

Today was the only day during my stay when the tide allowed me to see the sandbar, and it's unfortunate that I couldn't reschedule for another day. Both the tour company and participants need to consider how to properly handle emergencies.

本当は今頃サンドバーでシュノーケリングをしてたはずなのに、指定場所にピックアップに来てもらえず、ツアー会社に連絡したその後の対応の悪さに苦労した挙句時間を費やし、すでに現地にいる他のツアー参加者に迷惑をかけたくなかったので、仕方なく参加を断念しました。
今までネット環境さえあればスマホの電話機能なんて必要ないと思っていましたが、公衆電話もなく集合場所のホテルの宿泊者でもない私にとっては、必須の機能でした。
ツアー会社の言う集合場所から離れずに電話することがまず難関で、30分待って仕方なくホテルのレセプションで公衆電話があるかどうかを尋ね、親切なレセプショニストのおかげでホテルの電話で連絡させてもらえました。
その時にアプリかなんかでタクシーを呼んで現地まで行ってと言われて、アプリをダウンロードして配車を試みるも、ネット状況が悪くて何度もエラーに。そのうち現地集合時間が迫り、泣く泣く断念することに。
断念するとの電話連絡もひと苦労し、結果JALパックのレセプションに泣きつき、電話をしてもらってキャンセル連絡完了。
電話を使えず、英語も拙い私にとっては、クタクタに疲れた2時間でした。
ツアー会社に連絡した時にタクシーの手配をしてくれれば参加できたかも、LINEで連絡できたらもっと早く気づいてもらえてピックアップに来てもらえたかも。今はいろいろ要望もありますが、私も手痛い勉強になりました。
滞在期間中、唯一サンドバーにお目にかかれる潮位だった今日、他の日にリスケが出来ず残念です。
緊急時の対処がきちんとできるかどうか、ツアー会社も参加者も考えなくてはいけませんね。

Packages: 午前プラン
Attended as: Solo Travelers
Reply from activity provider

We sincerely apologize for the inconvenience caused by our oversight, which prevented you from participating in our sandbar tour that you were looking forward to. Unfortunately, we were unable to communicate effectively, and with other customers present, we could not return the bus, resulting in your inability to join the tour.

In light of this incident, we are considering how to better assist customers who cannot reach us by phone. While we cannot undo the disappointment this has caused, we have processed a full refund for you.

Once again, we deeply apologize for the sadness we have caused you. We are truly sorry.

この度は弊社のサンドバーツアーを楽しみに来てくださったにも関わらず弊社の不手際でご参加いただくことができず大変申し訳ございませんでした。
うまくご連絡をお取りすることができずまた他のお客様もいらっしゃりバスを戻すこともできず結果としてご参加いただくことができませんでした。
この件を受けて電話がつながらないお客様への対応をどのようにしたらよいか考えてまいる所存です。
このようなことで残念な思いをさせてしまったことを埋めることはできませんが
全額ご返金をさせていただきました。
改めましてお客様に悲しい思いをさせてしまいましたこと心よりお詫び申し上げます。
本当に申し訳ございませんでした。


HARUKA / KBOS

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ハワイでパラセーリング 高さ120m/150mの上空からワイキキとダイアモンドヘッドの絶景を鑑賞!<ヒルトン・ワイキキ>
Parasailing is the best!
パラセイリング最高!
Activity Date: 2023/07/05 | Posted on: 2023/07/08

The captain and crew were great and had a good vibe! The foreign passengers I sailed with were also fun, making it a very enjoyable experience! The view from above, looking at Waikiki, was absolutely amazing!

キャプテン、クルーの方、ノリが良くて良かった!
また一緒に乗船した外国人の方もノリが良くて非常に楽しかった!
景色も上空からワイキキを眺められて最高に気持ちよかった!

Packages: 1番人気!高さ150メートル
Attended as: Couples
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サンドバー シュノーケリングクルーズ バナナボートなど選べるプラン 海に浮かぶラウンジ&船上ライブミュージック アルコール購入可 <午前・午後/日本語クルー>
It was fun!
楽しかった〜
Activity Date: 2023/07/05 | Posted on: 2023/07/07

I participated with three senior members... I experienced kayaking and SUP for the first time, and I had a great time. The local staff were professionals at creating a relaxed atmosphere, and I never felt uncomfortable; I truly enjoyed being among the young people. While I'm still energetic, I want to challenge myself with many more activities. The return shuttle bus was really cold, so it's essential to have something to wear in addition to a towel.

シニアメンバー3人で参加しました…
カヤックにSUP、年甲斐もなく初めて体験しましたが、楽しく過ごせました現地スタッフの人達も場を和ませるプロで一つも嫌な気分にはならず、ホントに若者に混じって楽しませていただきました
元気なうちにまだまだやりたい事チャレンジしたいです。帰りの送迎バスはすごく冷え冷えで
タオルのほか羽織る物必須ですね。

Packages: 午前プラン
Attended as: Families
Reply from activity provider

We are very pleased to hear that everyone enjoyed the tour. Thank you very much for participating in the tour. We look forward to your next participation. From all the KBOS staff.

皆様ツアーを楽しんで頂けた様で大変嬉しく思います。この度はツアーへのご参加誠にありがとうございました。またのご参加お待ちしております。 KBOS スタッフ一同

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Parasailing in Waikiki with Hawaiian Parasail - Diamond Head Views with Triple & Tandem Flights
Fun Time
Activity Date: 2023/05/22 | Posted on: 2023/07/07

Loved the view from above! Gorgeous day on the water

Packages: Deluxe Flight: 800ft Line
Attended as: Friends
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Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports
Awesome experience!
Activity Date: 2023/07/05 | Posted on: 2023/07/07

My husband and I had a FANTASTIC time here! The staff was AWESOME and VERY FRIENDLY! We got too see two sea turtles too!! Such an amazing experience! We would recommend this for everyone- couples, families, solo travelers, etc.
Aloha friends!!

Packages: Afternoon All-Inclusive Tour w/ Lunch, Banana Boat & Bumper Tube
Attended as: Couples
Reply from activity provider

Mahalo for sharing your experience! - Team KBOS

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Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports
Wow! What an experience!
Activity Date: 2023/07/05 | Posted on: 2023/07/07

Loved this Adventure. Large spacious catamaran. Love the live music. Greeted with smiles, donuts, and tang. Can’t swim? Never snorkeled? This is the place to experience these activities. Water level at the sandbar was knee high. Lots of fish to see hiding in the coral. Don’t know what you’re looking at? Ask the knowledgeable crew. Need a bit of excitement - ride the banana boat - that will wake you up! Highly recommend this adventure.

Packages: Morning Standard Package
Attended as: Families
Reply from activity provider

Mahalo for sharing your experience! - Team KBOS

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Oahu Two Tank SCUBA Diving Boat Tour for Beginner Divers - Waikiki Dive Center
Amazing Diving Experience for Beginners
Activity Date: 2023/07/03 | Posted on: 2023/07/07

Waikiki Dive Center delivered an exceptional diving experience. Let me begin this review by stating that I was genuinely terrified to scuba dive before this experience. I had no prior certification or training classes under my belt. As a complete beginner, I received comprehensive instruction alongside fellow novices in basic skills on dry land before embarking on the boat to the dive site. Moreover, the dive center provided an ample selection of equipment for trial, including fins and wet-suits of varying sizes.

Once everyone confirmed the fit of their gear, we were transported via a clean and well-maintained bus to the boat that would ferry us to the diving site. The boat itself was well-stocked with water and snacks. Upon reaching the dive site by boat, divers were organized into groups based on skill level. Each group, consisting of 1-4 divers, was accompanied by a seasoned instructor. Novices such as myself were able to practice our skills at the ocean's surface while fully geared up.

My group's instructor, Nick, displayed remarkable patience and a genuine concern for the safety of each diver, effectively assuaging my nervousness. He consistently ensured that each diver was doing well through hand signals and emphasized the importance of equalizing pressure to prevent discomfort or injury. Furthermore, although not directly assigned to my group, instructors Abby, Chad, and Yoshi were tremendously helpful and displayed an unwavering commitment to safety. The rules and regulations were clearly explained multiple times, ensuring that everyone was well-informed.

Since the dive "package" we opted for included two oxygen tanks per person, I used the first dive/tank as a warm-up, which significantly enhanced the enjoyment of the second dive. Additionally, I was thrilled to bring my Go-Pro along for the second dive, capturing breathtaking pictures.

Overall, I thoroughly relished this experience and wholeheartedly recommend it, particularly to beginners.

Packages: Two Tank Introductory Boat Dive for Beginners
Attended as: Couples
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