All Reviews for Family & Accessible Travel

First of all, it was very good. There is no doubt about that. Additionally, the snorkeling mask and wetsuit were both well-sized and of good quality and condition. When I participate in snorkeling abroad, I often receive large masks meant for foreigners that don't fit my face, leading to unpleasant experiences with seawater getting in. So, I brought my own, but my husband's borrowed one was much better and suitable for seeing manta rays. This allows for a worry-free experience. However, unfortunately, Japanese participants went in first, which caused their bodies to cool down quickly, and my husband ended up being the last to get back on the boat, unable to stop shivering. That was the most disappointing part.

まずは、とても良かったです。それは間違いありません。
それと、シュノーケリング用のマスクもウェットスーツも、きちんとサイズのあった物を選んでくれて、質も状態も良いものでした。
私は海外でのシュノーケリングに参加すると、顔のサイズに合わない外人向けの大きいマスクを渡され、何度も海水が入る嫌な思いをしたので自分用のを持っていったのですが、主人の借りた物の方がとてもよくて、マンタを見るのに適していました。これは、安心して参加して頂けます。
ただ、残念なことに。日本人が先に入ったのですが、そうすると体が冷えるのが早くなるのに、ボートに上がるのが最後になり、主人は体の震えが止まりませんでした。それが一番残念なことです。

We saw the north star in the same sky with the southern cross. Had never seen the southern cross before. That was worth the trip. The great professional authoritative guides, wonderful telescopes and celestial education were all icing on the cake.

Boat is well kitted out with good gear. Staff are on hand to help and provide support if required. Breakfast and lunch were perfect for a morning on the water. Even got to try paddle boarding without having to pay extra for hire

My family and I greatly enjoyed this experience! Even my in laws who just stayed on the boat and watched from above enjoyed the view. These creatures are majestic and beautiful! We saw 8 rays and almost all of them got within a foot of me! I would recommend doing this activity for anyone just remember to take motion sickness meds as sometimes the water is choppy....

Every year during New Year's, I go to the Big Island (Waikoloa) and Oahu. My wife and I had our first submarine experience, and I couldn't believe we were diving more than 17 to 20 meters underwater. It was moving to see the ocean floor, coral reefs, various fish, and turtles. It was a wonderful experience.

There are four departures a day, but we chose the morning course with explanations and guidance in Japanese. Although the voice was a bit hard to hear, I was glad we chose the Japanese guidance. However, I was at the Atlantis office, and the explanations for the pier and boarding area were very unclear. I think it would have been better if there were signs or something similar.

毎年正月はハワイ島（ワイコロア）とオアフ島に行きます。妻と二人、初めての潜水艦体験で、海の中１７、２０メーター以上潜るとは信じられませんでした。海底、珊瑚礁、いろいろな魚、亀を見られたときは感動、感動。
素晴らしい体験でした。
１日４便ありますが、私たちは、午前中の日本語での説明、案内のコースを選びました。声が少々聞き取りにくかったですが、日本語での案内を選んで良かったと思いました。
ただ、アトランティスの事務所にいたのですが、桟橋と乗り場の説明がとてもわかりにくかったです。案内板等があれば良かったと思います。

The reason for meeting on-site was that it overlapped with other options we considered. The navigation system we borrowed kept saying to turn left onto a narrow forest road after entering Waipio! It looked like a path overgrown with grass. Since I had gone another route before, I ignored it and went through the town to the valley. (On the way back, it also instructed a right turn onto a suspicious forest road.) After that, once we got closer to the valley, we followed the signs and turned right to reach Artworks. Please be careful not to be misled by the navigation. The reception starts at 9 AM, so if you arrive early, there won't be any staff around, just the shopkeepers. There is road construction on the way here, causing traffic jams, but in the afternoon, it might take 10 to 15 minutes longer than in the morning (the worst is in the evening). They mentioned the construction would last for two years. It's not too serious, so there's no need to rush.

The horses had various personalities, which was interesting. Sometimes the English was fast, making it hard to catch everything, but we managed. The explanations were natural, especially about the trees, but they weren't very detailed, so I wondered if it would be more enjoyable with a Japanese guide, as my daughter, who is nearly native-level, remarked. Along the way, we crossed a small stream and encountered wild horses, making for a relaxed horseback riding experience. There's no need to worry. Just keep in mind that since you'll be on the horse for a long time, those with weak hips might find it uncomfortable later. Also, the helmet we borrowed could really use some Febreze! (laughs) Since it's a nature-filled activity, it's understandable. (laughs) Bring only the bare essentials. Also, it's better to avoid wearing new sneakers. We enjoyed a recommended lunch on the way back, making good use of our time.

現地集合にした理由は他のオプションで立ち寄ったところとかぶってしまうのでこれにしました。うちでお借りしたナビがワイピオに入ってから狭い林道に左折と言うのです！どう見ても草ぼうぼうで道？と言う感じ。一度別のオプションで行ったことがあるので、無視して町の中を通って渓谷へ行きました。（帰りも怪しい林道へ右折と指示）あとは渓谷近くなってから標識に従い右折していくとアートワークスへ行けました。皆さんはナビに惑わされないように進んでください。受付は９時からですので前についても係りの人がおらず、お店の方だけでした。ここヘ行く途中道路工事で渋滞していますが、午前よりは午後が１０から１５分かかるときがあります（ひどいのは夕方ですが）。工事は２年と言っていました。あまり大したことがないのであせらないでくだいね。
馬もいろいろな性格があって面白かったです。英語がはやくて聞き取れないこともありましたが、なんとかなりました。説明は自然、とりわけ樹木とかですが大した説明でないので、日本語ガイドさんだったらもっと楽しいのかな。とネイティブ並みの娘が呟いておりました。途中小川を横断したり野生の馬に出会ったり、のんびりした感じの乗馬です。心配はいりません。ただ馬にまたがるので、股関節が弱い方は長い時間なのであとでお辛くなるかな。それから、お借りしたヘルメットがファブリーズしてー！と言いたくなるほど。（泣）自然満喫アクティビティなんだから仕方ないですね。（笑）荷物は本当に最小限に。また運動靴は新しいのは避けたほうがいいですね。帰りにお勧めランチをしながら帰りました。時間を有効に使えて楽しかったです。

I participated in May, and the weather was great, making it a lot of fun. The horses were a bit young and sometimes didn’t listen, but it wasn't a problem; if I pulled the reins a bit harder, they would respond. The puppies walking alongside the horses were adorable, and all the participants enjoyed themselves. Riding was fun too, but getting to the horses involved a steep slope, and we went down a cliff with four horses, which was thrilling.

５月に参加しましたが気候もよく凄く楽しかった
馬が少し若くて言う事を聞かないこともありましたが
問題はなく強めに手綱を引っ張ったりしたら言う事を聞いてくれます
馬と終始散歩する子犬も可愛いくて参加者全員楽しんでました
乗馬も楽しかったんですが馬がいる場所までかなりの急斜面で崖っぷちを４躯で降りて行きスリル満点でした

I was looking for activities that even a one-year-old child could enjoy, and this was perfect for us! The colorful fish were clearly visible through the beautiful glass bottom of the boat, and luckily, we even encountered a pod of dolphins. The dolphins came right up next to the boat, which was so much fun.

The guide was very knowledgeable about the fish and was a wonderful person with a great sense of service. The explanations were in English, so those who understand English will enjoy it more, but even if you don't understand, the beauty of the sea itself means you won't be disappointed.

The boat ride lasts about an hour. The sea was calm, and the boat didn't rock, but since you tend to look down at the glass bottom, I think it's a good idea for those who are prone to seasickness to take some motion sickness medication. The meeting point was easy to find, and I think you'll spot the boat with the blue and yellow flags right away.

I definitely want to use this service again next time!

１歳の子供でも楽しめるアクティビティを探していたのですが、こちらはそんな私たちにぴったりでした！
カラフルな魚が、キレイなボートのグラス越しによく見えますし、ラッキーなことに、イルカの群にも遭遇できました。イルカたちは、ボートのすぐ側まで来てくれてとても楽しかったです。
ガイドさんは魚の知識が豊富で、サービス精神の溢れた素敵な方でした。説明は英語なので、英語が分かる方が楽しめますが、仮に分からなかったとしても海そのものが美しいので困るということはないと思います。
乗船時間は１時間ほどです。海は穏やかで船は揺れませんでしたが、うつむいて船底のガラスを眺めるので、船に酔いやすい方は酔い止めを飲まれた方がいいと思います。集合場所もわかりやすく、青と黄色の旗をつけたボートをすぐに見つけられると思います。
また次回も利用したいと思います！

Our driver Brett was amazing! He was very knowledgeable about the island history, very personable and really funny. We enjoyed all of the stops along the way. It was just an enjoyable day!

We enjoyed the Luau! The food was really good and the entertainment was excellent. I recommend the VIP ticket as it was really nice to have the waitress bring us our drinks. We also took a regally nice picture which provided a nice finishing touch.

It was our first horse ride experience, two ladies guided us very well. horses were friendly and overall experience was very great!

The manta rays really swirl right in front of you. You can almost touch them if you reach out, and they even bump into your underwater goggles or the camera you’re holding. It was an incredibly thrilling tour. The downside was the language barrier. My husband and I were the only Japanese people there, so we didn’t understand most of the explanations, but it was still manageable. Also, it was quite cold. The ocean at night gets chilly. The people around us didn’t seem to mind as much, so if you’re not sensitive to the cold, you should be fine.

While looking at the voucher at the hotel, I realized I had overlooked the part about confirming by phone at 4 PM. We were supposed to check in at a store in the shopping center at 6 PM and gather at the local port at 6:30 PM. We originally planned to have an early dinner near the shopping center, and since I wasn’t confident in my English skills, I went directly to the store before 4 PM, and they helped me with the check-in process then. For those staying at the Sheraton, you can depart from the port, which is just a short walk from the hotel, so you don’t need a car.

本当にマンタが目の前でぐるぐる回ります。手を伸ばせば触れるくらい、というか、水中メガネや手に持っていたカメラに、マンタからぶつかってくるくらいです。大迫力のツアーでした。難点は英語。日本人は私たち夫婦のみで、説明はほぼ分かりませんでしたが、それでも大丈夫、何とかなります。それと、結構寒いです。夜の海は冷えます。周りの人たちはそうでもなかったので、寒がりじゃなければ大丈夫でしょうか。ホテルでバウチャーを見ていると、16時に電話で確認というのを見落としていましたのに気付きました。18時にショッピングセンターにある店にチェックイン、18時半に現地の港に各自集合となっていましたが、元々ショッピングセンター近くで早めの夕食をとる予定で、電話は英語力に自信がなかったため、直接16時前に店に行き、その時にチェックイン手続きもしてくれました。シェラトンに宿泊している人は、ホテルから歩いてすぐの港から出発しますので車がなくても大丈夫です。

The entire tour was in English, but I managed to get by by observing the people around me. I was a bit nervous because it was more expensive than I had imagined, but once it started, it was so much fun!

Regarding the itinerary, we started with the zip line. Since there wasn't much time to change, it's best to participate in swimwear or clothes that can get wet. We moved on to lunch without a break. Then we went trekking and cave exploring. We ended up waist-deep in water, but this wasn't mentioned by Veltra, so we couldn't go further and had to give up. After that, we headed to the waterfall. The water was cold, but the foreigners were swimming vigorously.

There are no places or time to change during this itinerary, so if you want to participate, I think it's best to prepare accordingly from your hotel.

全て英語でのツアーですが、周りの人たちを見ながらやればどうにかなりました。
想像していたよりも高くてビビりぎみでしたが始まってしまえば楽しくて楽しくて！

行程とは違う点
最初にジップラインでした。着替えるところ・時間がないので水着や濡れても良い格好で参加すると良いです。
休む間も無く移動してランチ。
トレッキング&洞窟探検。腰まで水に浸かってしまう、その案内がベルトラさんに記載がなかったので、奥まで行けず断念。
そのまま滝つぼに向かいます。
水は冷たくて、でも、外国のかたはガンガン泳いでました。

この行程ではどこにも着替えの場所や時間がないので、行きたい方はホテルからそれなりの
準備をして行った方がいいと思いますよ。

Its a great experience to go out in the Pacific. We were on a 2 people Kayak and made our way through the ocean while checking out Lava Tube caves, snorkeling and cliff jumping (30 ft).

The scenery was wonderful.
However, the explanations were in English, so I couldn't understand anything at all.
If I had understood the explanations, I might have been even more impressed.
I applied because I saw the Blue Hawaiian Helicopters on Japanese television, but since there are many Japanese people, I hope they could provide support in Japanese.

景色が素晴らしいかったです。
でも英語での説明でしたので全くわかりませんでした。
説明がわかればもっと感動したかもしれません。
日本のテレビでブルーハワイアンヘリコプターをやっていたので申し込みましたが、日本人も多いと思いますので日本語対応があればいいなと思いました。

Our tour guide was personable, knowledgeable and had incredible talent as a photographer. He has a great eye for nature’s beauty and is without a doubt a perfectionist. The tour covered a lot of ground in a relatively short amount of time without feeling rushed and I was happy to be taken to spots I wouldn’t have ever found on my own.

This is not a Japanese tour, so the guide spoke entirely in English. The staff were friendly, and we had a lot of fun. There seemed to be an explanation about Captain Cook, but we couldn't understand it due to our zero English skills. (laughs) However, I recommend this tour for those who want to see beautiful seas and fish while snorkeling! The sailing was quite slow, allowing us to feel the great outdoors. I wouldn't recommend it for those who are prone to seasickness.

日本語ツアーではないので、ガイドは全て英語。
スタッフさんは気さくな方で、とても楽しかったです。
キャプテンクックについて説明があったようですが、英語力ゼロの私たちには理解できず。笑
でも、シュノーケルで綺麗な海と魚が見たい方にはオススメです！
セーリングもかなりゆっくりで大自然を感じながらのツアーでした^ ^
酔いやすい方はあまりオススメしません。

The weather was great, and I was able to see a beautiful sunset! When I mentioned it was my first time snorkeling, they kindly taught me how to do it. Whether you can see manta rays depends on the timing and conditions of the day, but when I went, I had the best experience of encountering eight manta rays that came close to the surface to feed on plankton. It was so close that I was amazed! After snorkeling, it started to rain and got cold, so if you're going, it might be a good idea to bring a larger towel or something to wear in case it rains; it could help with the cold.

天気にも恵まれキレイなサンセットが見れました！
シュノーケリングが初めてと伝えると丁寧に教えていただけました。
マンタは良く見れるかはその日のタイミングやコンディションによるかと思いますが、私が行ったときはベストで8マイのマンタに出会え、プランクトンを食べに海面近くまで来てくれました。
ぶつかるんじゃないかと思うくらい近かったので感動しました！
シュノーケリング後は雨が降ってきて寒かったので行かれる方は大きめのタオルや羽織れるものなどあるともし雨が降っても寒さはマシかもです。

Excellent organised tour.From time of pick up until drop off. The driver/guide was very informative . Enough time for all activities. Highly recommended.

We did not have the best experience, but I think it's based more on our skill level than the tour itself. If you're not in good shape (physically fit) it can be difficult. Make sure you use sunscreen ahead of time. The instructions when we signed up said that you would be provided reef safe sunscreen, however, that was not offered. The rocks are difficult to climb up on and if you don't have proper foot wear you can be easily injured. I think the tour is probably great for more "fit" people... We don't know because we left halfway through. I would stress that there is risk involved in this activity and life jackets are provided but not mandatory (in my opinion should be mandatory).

Guide was informative and friendly. On time performance and tour went well beyond what I thought was included in the days activities. Great to look at the stars through the telescope and have explanation of the skies (for a novice like me). Ride up and back to the summit of Mauna Kea was bumpy at times and a little daunting but not nearly as difficult as some made it out to be. Elevation did not bother me.

Had a great time both the guides were wonderful. The only issues I had were that you don’t really get close to the waterfalls they are way off in the distance and while the guides were very knowledgeable about the area you couldn’t really hear what they were saying unless you were in the front or back of the line. Other then that we enjoyed everything else

I was a bit nervous on my first helicopter ride, but with the guidance of the Japanese pilot, I was able to relax and enjoy the journey through the skies. The time spent flying from the ocean to Waipi'o Valley felt like a transition from reality to a divine world, and I found myself in tears from the beauty of nature. Landing at the base of the waterfall, I was overwhelmed with emotion once again, feeling a deep gratitude for being alive. I have become an even bigger fan of the Big Island of Hawaii. I want to tell my friends that they should experience this at least once in their lifetime! Of course, my children and grandchildren will join me next time.

初ヘリコプター搭乗でいくらか緊張していましたが、日本語のパイロットの方のガイドでとてもリラックスして空の旅をたのしめました。
海上からワイピオ渓谷へ進んでいく時間は現実から神の世界への移動、自然に涙が出てきました。
興奮のまま滝壺に着陸、またまた涙があふれてきて大袈裟ですが生きてる！事への感謝の気持ちで一杯になりました。
ますますハワイ島のファンになりました。
友人にも生きている間に一度はこの経験を味って！と伝えたいとおもっています。
勿論子供孫は次回同行します。

The ride was awesome, the guides were energetic and super friendly, I felt so incredibly welcome, like family The scenery was GORGEOUS and the horses we're amazing!! I'd spend the money again in a heartbeat They matched all of us to horses according to our skill level, so that even I didn't feel like I was just on a pony ride (I've been on horseback many many times) We even got to see the resident heard of wild horses! Best afternoon spent in a LONG time

The marine activity introduced in the program "Ariyoshi's Summer Vacation" was truly enjoyable. The handsome guide who appeared on the show supported us during the experience.

On the day I participated, there were two groups, making a total of five people: a nice guy as the guide, two Japanese men, and two foreign women. We gathered at the meeting point at 9 AM. The office isn't located on the beach at Keauhou Bay; instead, they transport the kayaks using a pickup truck and trailer. We headed towards a general location, and if we were unsure, there were offices of other activity tour companies nearby where we could show our voucher and kindly ask for directions.

In the program, it seemed that the waves were too high to enter the caves, but on the day I participated, we were able to experience everything without any issues. We even got to dive from a considerable height of cliffs, which made the activity feel incredibly fulfilling.

After the tour, I was invited to lunch, but I had other plans for the afternoon, so I declined. However, I think I would have enjoyed it if I had gone.

When getting out of the water during snorkeling, there were times when the waves pulled us back, causing some scrapes and cuts on the lava rocks. One of my companions actually got a small cut on their finger and foot. I recommend bringing not only marine shoes but also marine gloves.

有吉の夏休み、という番組でも紹介されたマリンアクティビティ。まさに、その時番組に出てた男前ガイドさんがサポートしてくれました。
私が参加した日は2組の参加、ナイスガイのガイドさん、日本人男性2名、外国人女性2名の合計5名のツアーでした。
午前9時に現地集合。ケアウホウ湾のビーチにオフィスがあるわけではなく、ピックアップトラックとトレーラーにカヤックを載せて運んでくるスタイル。だいたいの場所を目指して行き、わからなければ他のアクティビティツアー会社の事務所があるので、バウチャーを見せて聞けば親切に案内していただけました。
番組では、波が高く洞窟には入れなかったようですが、私の参加した日は問題なくすべて体験できました。相当な高さのクリフからもダイブすることが出来、アクティビティのやった感は半端ないです。
ツアー終了後にランチに誘われましたが、午後からの予定を別に組んでいたためお断りしましたが、行っても楽しめただろうな～。
シュノーケリングから岩場に上がる際、波の引き戻しで溶岩の岩場で擦り傷切り傷を負うことがあり、実際に同行者が指と足を少しだけ切りました。マリンシューズだけでなくマリングローブの持参がお勧めです。

Staff was great took extra time to make it great learning!

I was a bit anxious about getting to the meeting place by rental car, but with Google Maps, it was fine. Some people arrived a little late, but we waited cheerfully while chatting with the guide and everyone else. Before the tour started, we enjoyed eating naturally grown bananas and macadamia nuts while chatting. I don't speak English particularly well, but the horses are smart, so I had no worries. The guide was also a bright and fun person, making it the best memory of my trip.

レンタカーで集合場所まで行くので少し不安でしたが、グーグルナビがあれば大丈夫。
少し遅れて来た方もいらっしゃいましたが、ガイドさんやみんなで和やかにお喋りしながら待ちました。
ツアー開始まで、自然になっているバナナやマカデミアナッツを食べて談笑。
私は英語は特別には出来ませんが、馬がお利口なので、心配無し。
ガイドさんも、明るく楽しい方で、旅行中一番の思い出になりました。

Would highly recommend!! The tour guides and horses were fantastic and you get to see all the landscape and beautiful views. Waterfall tours are great but this is a completely different scenery and we loved it!

When visiting the Big Island of Hawaii, you'll want to join a horseback riding tour. This time, my sister and her husband were visiting the Big Island for the first time, so I had them experience this tour that I repeat every time. (I couldn't participate due to a neck injury...) My sister and her husband were very satisfied and returned with excitement. They mentioned they would definitely do it again next time.

ハワイ島を訪れると参加したくなる乗馬のツアー。
今回は、妹夫婦が初ハワイ島でしたので、毎回リピートしているこちらのツアーを体験してもらいました。（私は首を痛めていたため不参加で…）
妹夫婦も大満足。興奮した様子で戻ってきました。
また次回はリピするとのことです。

The staff is excellent!!! Horses are beautiful!!! The excursion in and out of the valley by van was just as much a part of the adventure!! The horseback ride was beautiful!!! Would definitely do it again if I ever get back!!!
Thank you all!!! Meeting up with other riders from around the world was even an adventure!!