Reviewed by: かわゆか
While waiting for the manta rays to arrive, we watched the sunset offshore from the airport. For those who get seasick, this might be a bit of a challenge. Once we got into the water, the manta rays gracefully swam right beneath us. We were able to see many of them.
空港沖合で夕陽を見ながら、マンタが来るのを待ちます。
船酔いする人は、ここが少し我慢のところかな。
海に入ればマンタが、優雅に私たちの真下を泳いで通過してくれます。
何枚も見れました。
マンタを見ている時に、お腹が空きました。少し満たしてから乗船したほうが良いと思います。
Aloha! Thank you very much for participating in the Manta Tour with Hawaii Marine Life Charters. We are honored to have provided you with a wonderful experience. From January to late March, mother and calf humpback whales will be visiting. We look forward to your next trip to the Big Island and to assisting you in finding new wonderful experiences.
アロハ!ハワイマリンライフチャーターのマンタツアーに、ご参加いただき大変有り難うございます。
かわゆか様に素敵な体験をご提供でき、私どもは光栄です。
1月から3月の下旬まで、座頭クジラの親子がやってきます。
かわゆか様の、またのハワイ島へのご来島と、我々が、新たな素敵な体験探しのお手伝いが出来る事を、
心待ちにしております。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Friends |
| Weather: | Sunny |
| Posted on: | 2025/05/31 |
| Activity Date: | 2025/05/29 |
Reviewed by: Angela Reed
The crew were all very friendly and full of information about the area. The food was good and the extra slides and diving platform didn’t interfere with serious snorkeling.
| Rating: | |
|---|---|
| Packages: | Morning Kealakekua Snorkel Tour [4.5 hours] |
| Attended as: | Couples |
| Weather: | Cloudy |
| Posted on: | 2025/05/29 |
| Activity Date: | 2025/05/27 |
Reviewed by: 米軍ドライバー
This is a tour that starts at sunset. The sunset is incredibly beautiful!
We were firmly reminded not to touch the manta rays, and after receiving some additional explanations, we dove into the sea. For the first few minutes, we couldn't see anything, and I thought maybe today would be a bust, but suddenly one appeared right in front of me. They circled around multiple times, and not just once, but several times, two of them came in a line. Although we were told not to touch them, my husband ended up getting touched by a manta ray, and we were both so excited. Our Japanese guide, Tamae, was very kind and helpful.
Since we were in the water for a long time, our bodies got cold. Renting a wetsuit was a good decision, but we didn't take it off when we returned to the boat, and we ended up freezing. It would have been better to take off the suit and wrap ourselves in towels once we got out. The hot chocolate they handed out was soothing for our chilled bodies.
I thought we would have to pay for the photos the guide was taking, but to my pleasant surprise, they sent the data directly to our phones right away.
If you rent a car, the meeting location is easy to find, so you won't have any trouble. Above all, the experience made the tour price feel very reasonable. If you come to the Big Island, you should definitely try this!
サンセットから始まるツアーです。夕日はすごい綺麗です!
マンタには絶対触れない‼️事を念を押され、その他説明を受けて海へダイブ、最初の数分は見られなくて、今日はハズレなのかなぁ〜なんて思ったらいきなり目の前に現れる。何回も旋回して目の前にも現れてくれるし、一回だけじゃなく何回も来てくれて2匹が列組んで来たり絶対に触れてはいけないと言われましたが、主人の身体にマンタの方から触れて大興奮です。日本人ガイドのタマエさんがとても親切で助かりました。
海に入っている時間が長いので身体が冷えます。ウェットスーツをレンタルして良かったけど、船に戻っても脱がなかった私達は冷え切ってしまいました。上がったらスーツは脱いでタオルにくるまっていれば良かったです。冷えた身体に配られたホットチョコはしみました。
ガイドさんが撮影していたから有料で買わされるんだろうなぁ〜と思ってましたが、データを携帯にすぐに送ってくれて、嬉しい驚きでした。
レンタカー借りていれば現地集合も場所もわかりやすいので困りません。
何よりツアー代金を安価に思わせる内容だったです。是非ハワイ島に来たら体験して下さい‼️
It's recommended to wear a swimsuit, and it's better to rent a wetsuit for $10 per person. If you don't see a manta ray, you can retry for free, so it's best to participate with some flexibility.
水着は着用して参加、ウェットスーツはレンタルした方がよいです。1人10ドル
もし、マンタが見られなかった場合には無料でリトライ出来るそうなので、余裕を持って参加した方が良いです。
| Rating: | |
|---|---|
| Packages: | 1便プラン |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/05/28 |
| Activity Date: | 2025/05/26 |
Reviewed by: RIKA
The manta ray came right up close, almost within reach. But I held back; I mustn't touch it. It was a dream-like hour.
直ぐそこまでマンタが寄ってきて
手が届きそう。
でも我慢ガマン、触っちゃだめです。
夢の様な1時間でした。
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Weather: | Sunny |
| Posted on: | 2025/05/18 |
| Activity Date: | 2025/05/17 |
Reviewed by: Ralph and Landon
Planned this trip for over a year to go to Hawaii and all my boy would talk about was swimming with the dolphins. So for his 9th birthday I gave him the best birthday gift ever is what he told me with the biggest hug I’ve ever gotten from him.
Make sure you give yourself extra time for parking.
| Rating: | |
|---|---|
| Packages: | 30-Minute Deluxe Encounter - Ages 5 & Up |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/05/17 |
| Activity Date: | 2025/04/27 |
Reviewed by: CAR
Incredible day with an excellent crew for a fabulous day of boating on the Big Island of Hawaii! The crew was fantastic and so informative!
| Rating: | |
|---|---|
| Packages: | 3-Hour Standard Private Charter Package (up to 6 participants) |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/05/16 |
| Activity Date: | 2025/05/14 |
Reviewed by: アキ
I experienced it on May 7, 2025.
1. I was very satisfied with the location, the pilot, and the staff. I highly recommend it. 100 points.
2. Since my seat was on the left side, all the highlights were on the right side of the journey. The aircraft blocked my view, and I couldn't take the photos I wanted, which was disappointing. I requested the pilot to make a turn, but it was only accommodated once. Minus 40 points.
2025年5月7日体験しました。
1、体感は、ロケーション、パイロット、スタッフのみなさんには大満足でした。
おすすめです。100点
2、席が左サイドだった為、見所は全行程右サイドで、隣りの人越し、機体が邪魔になり、せっかくのロケーションが写真も思うように撮れず、心が折れましたよ
パイロットに旋回をリクエストしたがその1回切りの対応でした。
マイナス40点。
The front row seats are the best!
前例の席が最高ですよ。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/05/08 |
| Activity Date: | 2025/05/07 |
Reviewed by: Kara
We were pre-jittered, but for no reason as this was the calmest experience I could of imagined!
| Rating: | |
|---|---|
| Packages: | Standard Package: Moonlight Manta Snorkel (Seasonal) |
| Attended as: | Friends |
| Posted on: | 2025/05/07 |
| Activity Date: | 2025/04/10 |
Reviewed by: Gymielee
We went snorkeling and saw turtles! It was nice to have a guide to show and teach us. We had a great time!
| Rating: | |
|---|---|
| Packages: | Hilo Beach Snorkel – Sea Turtle Lagoon and Black Sand Beach |
| Attended as: | Families |
| Weather: | Cloudy |
| Posted on: | 2025/04/22 |
| Activity Date: | 2025/04/20 |
Reviewed by: よっしー
I was able to see manta rays up close, even more than I had expected. It was colder than I thought, and I got seasick, so I felt a bit unwell, but it all became a good memory.
思っていた以上にマンタを近くで見ることができました。思っていたより寒く、船酔いをしたので体調的にはしんどかったですがそれも含めて良い思い出になりました。
| Rating: | |
|---|---|
| Packages: | 1便プラン(送迎付き) |
| Attended as: | Families |
| Weather: | Cloudy |
| Posted on: | 2025/04/19 |
| Activity Date: | 2025/03/27 |
Reviewed by: VR
The enthusiasm from our private guide was fabulous. She was very sensitive to the 6/7 and the 5 yr olds reactions and adjusted to make the experience so so special.
A remarkable experience.
| Rating: | |
|---|---|
| Packages: | 30-Minute Deluxe Encounter - Ages 5 & Up |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/04/12 |
| Activity Date: | 2025/04/10 |
Reviewed by: とみぃ
I was the only Japanese person participating, but I had a great time! Snacks and soft drinks are free. The leaf was just average.
参加した中で日本人は私だけでしたが、楽しめました!スナック菓子とソフトドリンク無料です。リーフはまぁ普通ですね( * ॑꒳ ॑*)
A basic level of English is necessary. It might be tough if you can't swim.
最低限の英語力は必要ですね。泳ぎができないとツラいかも知れません。
| Rating: | |
|---|---|
| Packages: | 14:00出港 |
| Attended as: | Solo Travelers |
| Weather: | Sunny |
| Posted on: | 2025/04/02 |
| Activity Date: | 2025/03/31 |
Reviewed by: Tee R
A little relaxing and adventure. Crew was very friendly and fun. Always felt safe in and out of the water. Meals were good. Would definitely recommend and we would go again!
Thanks so much for joining us and taking the time to share your experience! We are stoked to know that you felt safe, that you enjoyed the service and that you'll be recommending us! Until we meet again; we wish you all of the best!
| Rating: | |
|---|---|
| Packages: | Deluxe Snorkel & Dolphin Watch Cruise |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/03/29 |
| Activity Date: | 2025/03/09 |
Reviewed by: Kara
we were nervous at first swimming at night, but we had a wonderful time and would do it again!
| Rating: | |
|---|---|
| Packages: | Manta Ray Night Snorkel with Sunset Cruise |
| Attended as: | Friends |
| Posted on: | 2025/03/27 |
| Activity Date: | 2025/02/22 |
Reviewed by: Melanie
Hosts are great, very friendly and shared historical information at sites along the way. We saw a mother and baby whale as well as hammerhead sharks on the trips to and from. The sea life at the snorkeling site were abundant and beautiful.
Highly recommend this tour above others.
| Rating: | |
|---|---|
| Packages: | Morning Kealakekua Snorkel Tour [4.5 hours] |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/03/24 |
| Activity Date: | 2025/03/17 |
Reviewed by: なお
It was my first time on a helicopter, and it was exciting. The pilot provided explanations in Japanese, which was helpful. Well, since it was volcanic activity, it couldn't be helped, but I didn't get to see the red lava of Kilauea. Also, it wasn't a landing tour to the waterfall, but I was hoping to see it, so I was a bit disappointed.
ヘリコプターの初搭乗なこともありますが、エキサイティングでした。パイロットさんが日本語でも解説してくれたので、助かりました。まあ、火山活動なので仕方ないですが、キラウエアの赤い溶岩は見られませんでした。あと、滝への着陸ツアーではありませんが、見られると思っていたので少し残念です。
I think it would be better if it were the passenger seat. When someone outside the group rides in the co-pilot seat, their clothing and behavior can affect the comfort and visibility for the people in
やはり助手席だったらと思います。グループ外の人がパイロット助手席に同乗した場合、その人の服装、振る舞いで、後席の人は快適性、外の見易さに影響アリです。ガイダンス通り暗めの服装をして欲しいです。
| Rating: | |
|---|---|
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/03/05 |
| Activity Date: | 2025/02/28 |
Reviewed by: なお
The explanations are in English, so it's tough with limited language skills, but I managed somehow (^ - ^)
Anyway, the dolphins are adorable!
Playing, swimming, and feeding them was a valuable experience.
説明は英語なので、半端な語力では辛いけど、まあ、なんとかなります(^-^)
とにかく、イルカはかわいいです!
一緒に遊び、泳ぎ、エサやり。貴重な体験でした。
Even if you're not very good at English, you should challenge yourself. You'll manage somehow. If you care about dolphins and closely observe the instructor's actions, you'll understand where it's oka
多少、英語が苦手でもチャレンジすべきです。なんとかなります。イルカを大事に思い、インストラクターの動作をよく見れば触って良いところがわかります。
| Rating: | |
|---|---|
| Packages: | イルカと泳ぐ!エンカウンター<シュノーケリング付き/30分> |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/03/05 |
| Activity Date: | 2025/03/02 |
Reviewed by: Retired&spending$$itall
Excellent crew. Very knowledgeable and made sure everyone had a positive experience. All ages can do this experience. We saw humpback whales on the boat ride to snorkeling and a pod of dolphins joined us in the bay while snorkeling. It was a very fun experience and I would highly recommend it.
Do it, you won’t be disappointed.
| Rating: | |
|---|---|
| Packages: | Afternoon Kealakekua Snorkel Tour [3.5 hours] |
| Attended as: | Solo Travelers |
| Weather: | Sunny |
| Posted on: | 2025/03/03 |
| Activity Date: | 2025/03/01 |
Reviewed by: LaTisha
Such an amazing experience! The handlers were well educated on the dolphins and it was great
Please book this experience! It is well worth it
| Rating: | |
|---|---|
| Packages: | 30-Minute Deluxe Encounter - Ages 10 & Up |
| Attended as: | Solo Travelers |
| Weather: | Sunny |
| Posted on: | 2025/03/01 |
| Activity Date: | 2024/10/20 |
Reviewed by: Megan from NY
Excellent trainers really made it a personalized experience for everyone!
| Rating: | |
|---|---|
| Packages: | 30-Minute Deluxe Encounter - Ages 10 & Up |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/02/28 |
| Activity Date: | 2025/02/26 |
Reviewed by: あるみな
I was prepared for everything to be in English, but the speaking speed was fast and it was hard to hear due to the sound of the waves, so it was quite challenging to understand. Despite that, the crew members were very kind and listened to my broken English questions. It was an interesting experience to ride in a traditional canoe. I was also glad to see several mantas!
全て英語なのは覚悟の上でしたが、話すスピード早い&波の音でよく聞こえないので理解するのがなかなか大変でした。そんななかでも、つたない英語の質問を聞いてくれたり親切にしてくださってクルーの方はとても良い方でした。
伝統的なカヌーにも乗れて面白い体験でした。
マンタも何匹も見れて良かったです!
If you can't swim and don't understand English, I recommend a tour where you can speak Japanese. If you can swim, you'll be fine just by watching and imitating!
泳げない&英語がわからない人は日本語が話せるツアーの方をおすすめします。
泳げるなら見よう見まねでできるので、大丈夫です!
| Rating: | |
|---|---|
| Attended as: | Friends |
| Weather: | Sunny |
| Posted on: | 2025/02/26 |
| Activity Date: | 2025/02/22 |
Reviewed by: Whitney S
Our experience on the boat was fantastic! The vessel was clean, well-equipped, and had everything we needed for a comfortable trip. The staff was incredibly friendly and went above and beyond to make sure we had a great time. The service was exceptional—staff members were attentive, frequently checking in to offer drinks and clear dishes. Overall, it was a smooth and enjoyable experience, and I would highly recommend it!
Thanks so much for joining us and the five star review! We hope your travels have you visiting us again in the near future.
| Rating: | |
|---|---|
| Packages: | Deluxe Snorkel & Dolphin Watch Cruise |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/02/25 |
| Activity Date: | 2025/02/16 |
Reviewed by: Kara
My family had a wonderful experience! we saw plnety of rays even my wife and son from the boat.
| Rating: | |
|---|---|
| Packages: | Sunset Cruise & Evening Manta Snorkel Tour [2.5 hours] |
| Attended as: | Families with Young Children |
| Posted on: | 2025/02/15 |
| Activity Date: | 2024/12/30 |
Reviewed by: Mark from Oregon
Everything was perfect! The boat is virtually brand new and is spotless! The crew was amazingly friendly and competent. We were traveling with 3 generations of our family, ranging from 3 to 72 and everyone raved about how this was one of the best adventures any of us had ever experienced! You will not regret booking an adventure on the Spirit of Aloha!!!
| Rating: | |
|---|---|
| Packages: | Snorkel Sail |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/02/13 |
| Activity Date: | 2025/02/11 |
Reviewed by: Non
On the way to the manta snorkeling point, while riding the boat and enjoying the beautiful sunset, we were able to see two whales and many sharks. I heard that sharks can only be seen about twice a year.
During snorkeling, the large mantas came so close that it felt like they were almost going to bump into us, which was very impressive!
The staff were all very kind, and having a Japanese guide on board made us feel secure. After the tour, they even sent us the videos taken with the GoPro for free. I highly recommend this tour!
マンタのシュノーケリングポイントに行く途中、美しい夕焼けを見ながら船に乗っていると、二匹のクジラ、そしてたくさんのサメを見ることができまさした。
サメは年に2回ほどしか見ることができないそうです。
シュノーケリングでは大きなマンタが何枚もぶつかりそうになるほど近い距離まで来てくれて、とても迫力がありました!
スタッフの皆さまもとても親切で、日本人ガイドさんも乗船して下さったので安心でした。
終了後にGoProで撮影した動画も無料で送って下さいました。
本当におすすめのツアーです!
If you are prone to motion sickness, it's better to take anti-nausea medication before going. Also, they checked if you were wearing a shark repellent ring, so if you have one, please do not wear it w
酔いやすい人は酔い止めを飲んで行ったほうが良いです。
また、サメよけリングを着けていないか確認されたので、持っている方は着けないで参加して下さい。
| Rating: | |
|---|---|
| Packages: | 1便プラン(送迎付き) |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/02/11 |
| Activity Date: | 2025/02/09 |
Reviewed by: Gary and Jonna P
Guides were great
Dolphins are clearly very well taken care of and lived
100% awesome
| Rating: | |
|---|---|
| Packages: | 30-Minute Deluxe Encounter - Ages 10 & Up |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/02/08 |
| Activity Date: | 2025/02/06 |
Reviewed by: りょん
This is a luxurious tour where you can enjoy whale watching, dolphin watching, sea turtle viewing, and snorkeling all on a cruise charter. We participated as a family of six across three generations, and with two staff members accompanying us, one of whom entered the water to provide guidance and support, my 78-year-old mother, who has paralysis on her right side, was truly grateful to be able to snorkel together. After snorkeling, there was a service of tropical fruits, juice, and snacks, which I believe offers great value for the price. I especially recommend private charters for families with small children or elderly individuals.
クルーザーチャーターで、ホエールウオッチングも、イルカウオッチングも、ウミガメかざしも楽しめ、スノーケルも楽しめる贅沢なツアーです。
三世代家族6人で参加しましたが、スタッフが2人付いてくれ、1人が一緒に海に入って指導やサポートをしてくれるので、78歳で右半身に麻痺が残る母も、一緒にスノーケルできたのが本当にありがたかったです。
スノーケル後にはトロピカルフルーツやジュース、スナックのサービスもあり、お値段以上の価値があると思います。
特に小さいお子さんや高齢の方にはプライベートチャーターはお勧めです。
Private charters offer not just a luxurious experience, but also true peace of mind and freedom. If you want to make the most of your trip, I definitely recommend going private.
プライベートチャーターは、贅沢な体験という以上に、本当に安心安全で自由が利きます。せっかくの旅行を満足なものにしたいのでしたら、是非プライベートをお勧めします。
| Rating: | |
|---|---|
| Packages: | 3時間 |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/02/05 |
| Activity Date: | 2025/02/03 |
Reviewed by: Christina
Loooooved it! We didnt wanna get off the boat n the crew was awesome with my kids!!!!
| Rating: | |
|---|---|
| Packages: | Morning Kealakekua Snorkel Tour [4.5 hours] |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/02/03 |
| Activity Date: | 2025/02/01 |
Reviewed by: Joey and crew
No time to relax on this excursion. We flew to Captain Cook on a zodiac boat with little room to sit or move about. The snorkeling was OK and the guides were helpful. Everything felt rushed from the get go. This trip sure gave us a lot of chuckles when rehashing our day.
Slow down. Less passengers on the boat.
| Rating: | |
|---|---|
| Packages: | Morning Tour |
| Attended as: | Friends |
| Weather: | Sunny |
| Posted on: | 2025/01/31 |
| Activity Date: | 2025/01/29 |
Reviewed by: シュノーケル大好き
I couldn't see any dolphins, whales, or turtles, not even a shadow or a hint of their presence, and I felt no motivation to search for them. The first snorkeling spot had hardly any fish, yet we were made to swim there for a long time. The second snorkeling spot was really great, but I got cold and tired from the first spot, so I ended up spending less time at the second one, which was disappointing. The hot dog for lunch had a sickly red sausage that was surprisingly bad, and I couldn't eat it. It was the worst hot dog I've ever had; I always thought you couldn't make a hot dog taste bad no matter how you prepared it, so I was shocked. There were no pineapples. The boat was simpler than I expected and rocked a lot, making it uncomfortable to ride. I thought the quality for this price was terrible.
イルカもクジラもカメも影も形もみえず、気配さえ感じられず、なんとか探そうという気概も感じられず。一回目のシュノーケルスポットはたいして魚もいないのに長時間泳がされて、2回目のシュノーケルスポットはとてもよかったのに、一回目のシュノーケルスポットで冷えて疲れて2回目の方が短時間になってしまい物足りなかった。ランチのホットドッグが気持ち悪い赤い色のソーセージで、びっくりするほどまずく、食べられなかった。こんなにまずいホットドックはうまれて初めて、ホットドックなんてどう作ってもまずくはならないと思っていたので衝撃だった。パイナップルはなかった。船も思っていたより簡易的で揺れて乗り心地が悪かった。この値段でこの内容はひどすぎると思いました。
Dear Snorkeling Lover,
Thank you very much for participating in the Dolphin Watching & Double Snorkel tour on the Big Island the other day. We sincerely apologize for not meeting your expectations despite your visit.
We have communicated your feedback to the local crew and confirmed the situation on the day of the tour. Regarding the dolphin encounters, unfortunately, there were no dolphins spotted in the bay preferred by them near the harbor, so we moved to the first snorkeling point. Since there were no sightings reported by other tour boats afterward, we proceeded to the next point. While the Big Island is rich in wildlife, we hope you understand that there are times when encounters may not occur.
As for the snorkeling points, we selected locations considering the sea conditions and weather on the day to ensure a safe and enjoyable experience, but we regret that we could not meet your expectations. Additionally, the hot dogs provided for lunch are a local favorite made with paprika coloring, prepared as a Hawaiian local food. Unfortunately, we were unable to provide pineapple as it was sold out that day. We apologize for the crew not being able to adequately explain and apologize regarding lunch during the tour. We believe that if we could have communicated more information during the tour, you would have enjoyed it more.
We apologize again for not being able to alleviate your concerns due to the absence of a Japanese-speaking crew member. If you participate again in the future, please feel free to request Japanese support, and we will arrange for a Japanese crew member.
We will strive to provide a tour that meets your satisfaction once again. Once again, we apologize for not meeting your expectations this time.
シュノーケリング大好き様。 先日は、ハワイ島ドルフィンウォッチング&ダブルシュノーケルのツアーにご参加いただき、誠にありがとうございました。この度は、せっかくお越しいただいたにもかかわらず、ご期待に添えなかったことを心よりお詫び申し上げます。 いただいたご指摘を現地クルーに伝え、当日の状況を確認いたしました。まず、イルカの遭遇に関してですが、ハーバー近くのイルカの好む湾において、当日はイルカが見られず、最初のシュノーケルポイントに移動いたしました。その後も他のツアーボートからの目撃情報がなかったため、次のポイントに移動いたしました。ハワイ島は野生生物が豊富ですが、出会えない場合があることをご理解いただければ幸いです。 シュノーケルポイントについては、当日の海況や天候を考慮し、安全に楽しんでいただける場所を選びましたが、期待に添えなかったことを残念に思います。また、ランチで提供したホットドッグはパプリカの色素を使った地元の人気商品で、ハワイのローカルフードとしてご用意しております。 パイナップルについては、当日売り切れのためご用意できなかったとの事でした。ランチに関してツアー中にクルーがしっかりとご説明とお詫びができず、申し訳ございませんでした。お客様にツアー中に情報をお伝えできれば、より楽しんでいただけたのではと考えております。日本語を話せるクルーが不在であったため、ご不安を解消することができなかったことを重ねてお詫びします。 次回ご参加いただける際には、日本語対応のリクエストをいただければ、日本人クルーの調整を行いますので、ぜひお気軽にお知らせください。お客様に再度ご満足いただけるツアーを提供できるよう、努めてまいります。 改めて、この度はご期待に添えなかったことをお詫び申し上げます。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/01/29 |
| Activity Date: | 2024/12/29 |
Tips and suggestions
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I got hungry while watching the manta rays. I think it's better to have a little snack before boarding.