Reviewed by: Wes and Sue Gregg
Natasha was a friendly knowledgeable guide. This a fabulous area to snorkel and see awesome fish and dolphins!
| Rating: | |
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| Packages: | Morning Tour |
| Attended as: | Couples |
| Posted on: | 2016/05/08 |
| Activity Date: | 2016/05/05 |
Reviewed by: Michael and Emily
Very professional and safety conscious organization. The kayaking was fantastic! They spent time with the beginners to help them feel comfortable and let those with some experience go at their pace also. Ben and Noni were our guides and they were very knowledgeable, took us to a beautiful snorkeling place, dove down a grabbed things off the bottom for us to see and led us to a great sea cave. Do this one day while you are in Hawaii!!!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2016/02/23 |
| Activity Date: | 2016/02/19 |
Reviewed by: さちたけ
I met Kevin for the first time in six years, and once again, I was able to enjoy kayaking comfortably. I was able to enter "Dragon's Throat," which I couldn't do before due to high waves, and the tour photos are a wonderful keepsake. I'm looking forward to participating again.
ケビンさんとは6年ぶりにお会いしましたが、今回も気持ちよくカヤックを楽しむことができました。以前は波が高くてはいれなかった「竜ののど」にもはいれましたし、ツアーの写真はとてもよい記念です。また参加できることを楽しみにしています。
| Rating: | |
|---|---|
| Packages: | 海中洞窟探検プラン(2018/12/31まで) |
| Attended as: | Couples |
| Posted on: | 2016/02/08 |
| Activity Date: | 2016/01/15 |
Reviewed by: Rick C
Our cruise was very enjoyable, short though, didn't take long for the sun to go down. The boats captain was very friendly, knowledgeable, and did his best show us the sights in the area, but once the sun is gone, not much more to see after that. All-in-all we enjoyed our outing very much. Any day on the water is a good day.
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2016/01/10 |
| Activity Date: | 2015/12/16 |
Reviewed by: HideoTadai
With the refreshing feeling of the early morning, I was able to review how to paddle a kayak and was safely guided out to the open sea. It had been a while since I exercised, so I was quite tired, but I thoroughly enjoyed kayaking and snorkeling. Thank you very much.
早朝のすがすがしい気分で、カヤックの漕ぎ方のおさらいをさせていただき、沖まで安全に誘導いただきました。 久々の運動で結構疲れましたが、気持ちよくカヤック、そしてシュノーケリングを楽しませていただきました。 有難うございました。
| Rating: | |
|---|---|
| Packages: | 早朝プラン (2018/12/31まで) |
| Attended as: | Couples |
| Posted on: | 2015/11/29 |
| Activity Date: | 2015/11/11 |
Reviewed by: Belle
The location was beautiful at Captain Cook. I enjoyed the kayaking. However, I was not too impressed with the tour guide. My daughter and I were the only people on the tour. The female tour guide lacked in friendliness and almost seemed irritated at the beginning and the end of the tour. She also complained a lot about men and her personal life.
| Rating: | |
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| Packages: | Afternoon Tour |
| Attended as: | Families |
| Posted on: | 2015/11/06 |
| Activity Date: | 2015/05/18 |
Reviewed by: giraffeslover
The guide and his team was awesome. They took care of us very well. It was almost an hour kayak on the wavy sea to the cliff. We also saw dolphins. We did a cliff jumping which was very awesome! Overall, recommended!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2015/09/20 |
| Activity Date: | 2015/09/02 |
Reviewed by: Mr.&Ms.平野
The tour conductor was a couple, with a husband who spoke Japanese well and a Japanese wife. Since it was a tour just for our couple and our friends' couple, they adjusted to our pace. The kayak had a high backrest that provided good support for the waist, making it easy to paddle. It was wonderful to encounter cute dolphins. The wife took photos for us, and I look forward to them later.
ツアーコンダクターは日本語の上手なご主人と日本人の奥様のご夫婦でした。友人夫婦と私達夫婦だけのツアーでしたので、私達達のペースに合わせていただきました。カヤックの背当てが高く、しっかり腰をガードいてくれるカヤックでしたので、楽に漕ぐことができました。可愛いイルカと遭遇しとても良かったです。写真も奥様がとってくれて、後日楽しみです
| Rating: | |
|---|---|
| Packages: | 早朝プラン (2018/12/31まで) |
| Attended as: | Couples |
| Posted on: | 2015/08/05 |
| Activity Date: | 2015/08/02 |
Reviewed by: Glenn R
We enjoyed the kayak and snorkel tour. The guides were very knowledgeable and helpful, etc... The morning tour has an early start, but the bonus of the dolphins was well worth the effort.
| Rating: | |
|---|---|
| Packages: | Morning Tour |
| Attended as: | Families |
| Posted on: | 2015/07/12 |
| Activity Date: | 2015/06/22 |
Reviewed by: Cheryl
The trip was a lot of fun. We were lucky and saw dolphins and actually was able to stop and swim with them. The guides were great.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2015/06/27 |
| Activity Date: | 2015/06/06 |
Reviewed by: ハワイアン
We, as a couple, enjoyed ourselves at our own pace with only the two of us participating. The sea kayaking, with no other boats nearby, offered breathtaking views and was truly wonderful. The snorkeling was more beautiful than I expected; I was considering diving in Hawaii, but I was completely satisfied with just snorkeling. However, I had read in reviews that photos would be taken, but we didn't receive any, and although it mentioned light snacks, nothing was provided. Kevin's stories were enjoyable, making for a great day.
参加者は私達夫婦のみでマイペースに楽しませてもらいました。他に船も近くにいない中でのシーカヤックは絶景で本当に素敵でした。またシュノーケリングは思った以上に美しく、ハワイでダイビングをしようか悩んでいましたがシュノーケリングだけで大満足でした。ただ、写真を撮って頂けるような事を口コミでみていたのですが一枚もなく、また軽食と書かれていたのに何もついてきませんでした。ケビンさんのお話も楽しく良い日になりました。
ALOHA! Thank you for using our tour service. We are glad to hear that you enjoyed the tour.
However, I apologize for the error in the information on our page regarding the 2-hour tour, as it does not actually include a light meal.
Regarding the photography service, please note that it is a personal service provided by the guide, and there may be instances where it cannot be offered due to equipment failure. Thank you for your understanding.
ALOHA! この度は弊社ツアーをご利用頂きありがとうございました。
ツアーを楽しんでいただけたようでうれしいです。
ご参加いただきました2時間ツアーには実は軽食がついていないのですが、
ページ内のご案内に誤りがありましたこと、申し訳ございません。
また写真撮影のサービスについてですが、ガイドの個人的なサービスによるもので
機材の故障などによりできない場合もございますのでご了承願います。
| Rating: | |
|---|---|
| Packages: | 午後プラン(2018/12/31まで) |
| Attended as: | Couples |
| Posted on: | 2015/05/17 |
| Activity Date: | 2015/04/29 |
Reviewed by: Ron MacArthur
Our family had a wonderful experience, well spent money. Our guide was friendly and experienced. We saw dolphins, whales and the snorkelling was wonderful. Would highly recommend it!
Aloha
Thank you for taking the time. You opinion is very important to us. Were glad you had a good time.
Please come see us again on your next trip back to the Big Island.
Mahalo
Ocean Safaris Inc.
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2015/03/20 |
Reviewed by: Hawaii visitor
Fun and well organized experience. This is a very physical activity and should be attempted by people who are in good physical condition. This is especially true in rough surf. Tour guides were attentive and knowledgeable.
Aloha,
Mahalo for your time, your input is very important to us.
Glad to hear you had a nice experience with our Ohana at Ocean Safaris.
Hope to see you next time!!
Mahalo
Ocean Safaris Inc.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2015/03/15 |
| Activity Date: | 2015/03/12 |
Reviewed by: Julia and Pat
To start, the water was pretty rough, they should have considered canceling. Of the 7 people in our group, 2 got sick. We were unable to go ashore at all because the ocean was so rough, and with my parents in the group there was no way they could get back in the kayak from the water if they were to have gotten out to snorkel. All we did was paddle out to the sea caves, which we couldn't enter due to rough water, and paddle back. It was a short, disappointing trip. They did offer for us to take rental kayaks out later in the week, however that didn't fit into our schedule.
Thank you for your feed back, it is very important to us. We are sorry to hear the weather was a bit rough, and a few folks got sick. Unfortunately we have no control over the ocean conditions. I hope that if you make it back to Kona again that you will take us up on the offer to come try a paddle board or get a kayak rental for the day. Thanks again for the feed back.
Mahalo
Ocean Safaris Inc.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2015/03/01 |
| Activity Date: | 2015/02/02 |
Reviewed by: V. Martinez
This tour started out great. Once we were into the waters, we were told we won't be able to snorkel or go into the caves due to the water being to choppy.. So I guess it depends when you do this tour, out of the whole tour we accomplished maybe 2 hours before heading back. I probably will not do this tour again..
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2015/03/01 |
| Activity Date: | 2015/02/07 |
Reviewed by: Mike B
This was truly the highlight of the trip. Stunning snorkeling, incredible cliff jumps, awesome paddling and we even cruised along with a pod of dolphins for a little bit.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Friends |
| Posted on: | 2014/11/17 |
| Activity Date: | 2014/10/25 |
Reviewed by: Joleene
Had a great trip celebrated turning 60 that day would kayak again though the rowing is strenuous. Augustine was my life saver as he helped me back in the kayak when my husband & I tipped over, that was the scariest thing. The two most helpful words were "don't panic" as I was starting to do just that but those words calmed me down. Augustine even retrieved my sunglasses which went 2o' deep. After snorkeling I could not get back in the kayak just don't have the upper body strength though I lift weights 4x's a week. Thanks again to Augustine & Rebecca great tour guides & personable fun people!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/10/27 |
| Activity Date: | 2014/10/14 |
Reviewed by: misako
It was my first time kayaking, but I had a wonderful half-day guided by Noni and Kevin. I enjoyed kayaking, snorkeling in the beautiful sea, and relaxing on the lava rocks, fully experiencing the great nature of the Big Island. They also took photos during the tour, and I received all the data shortly afterward. It's often the case that photos taken during trips are sold at high prices, but in this tour, I felt that they were genuinely guiding us to enjoy kayaking without any such concerns. The personalities of the two guides were truly wonderful. Since it was a water activity, I chose this tour with a Japanese guide for safety, and it was definitely the right choice.
I participated from Mauna Lani, so the meeting point was a bit far, but I still felt it was worth it. Don't forget your rash guard, hat, and sunscreen as the sun is strong!
シーカヤックは初めてでしたが、ノニさんケヴィンさんの案内で楽しい半日を過ごすことができました。とてもきれいな海でのカヤック、シュノーケル、そして溶岩のうえでの岩盤浴とハワイ島の大自然を満喫できました。ツアー中は写真も撮ってくださり、後日すぐに全てのデータもいただけました。旅行中に撮ってもらう写真は販売目的で高額なことになることが多いですが、このツアーではそのようなことがなく、純粋にカヤックを楽しむためのガイドをしてくれていると感じました。ガイドのお二人の人柄がとても素晴らしいです。海でのアクティビティなので、安全を考えて日本語ガイドであるこのツアーを選びましたが大正解でした。
マウナ・ラニからの参加でしたので、集合場所までは少し距離がありましたが、それをもってしても参加してよかったと思えます。
日差しが強いのでラッシュガード・帽子・日焼け止めなどお忘れなく!
| Rating: | |
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| Packages: | 海中洞窟探検プラン(2018/12/31まで) |
| Attended as: | Couples |
| Posted on: | 2014/10/26 |
| Activity Date: | 2014/10/22 |
Reviewed by: Tricia
We had a fun time on this trip! Great guide (Angus), nice ride out and back. We saw some coral, fish and got to do some cliff jumping. Would definitely recommend and don't forget your sunscreen!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/10/23 |
| Activity Date: | 2014/10/14 |
Reviewed by: jamie
The guides were informative the whole time. They were fun. Captured our memories and they took us on an amazing adventure
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/10/17 |
| Activity Date: | 2014/10/14 |
Reviewed by: arita
Thank you, Kevin and Noni, for your support.
The OP tour in Hawaii left the biggest impression on me.
I have experienced various tours before, but none of them were particularly moving. However, this time, the kayaking, snorkeling, and paddleboarding were absolutely perfect.
First of all, the beauty of the ocean was remarkable, and it was a significant difference compared to Oahu, which was truly moving.
Additionally, the program was just right for me and my wife to experience together, and above all, we were very satisfied with the attentive service from the two instructors.
It seems that Kevin and Noni have other plans as well, so I would love to rely on you again next time.
Thank you very much.
ケビンさん ノニさん お世話になりました。
ハワイのOPツアーで一番印象に残りました。
ツアーは今まで、色々体験しましたが、どれも 今一 感動が薄かったのですが
今回の カヤックとシュノーケルとパドルボードは、見事にはまりました。
第一に海が綺麗な事、オアフ島とは格段の差があり、感動でした。
また、私の奥さんと体験するには、丁度良いプログラムであった事と
何より インストラクターの二人に丁寧に接して戴いた事で
ツアー料金以上に、満足しました。
まだ、ケビンさんノニさんは、別のプランもお持ちの様ですので
次回もお世話になりたいものです。
宜しくお願いします。
| Rating: | |
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| Packages: | 午後プラン(2018/12/31まで) |
| Attended as: | Couples |
| Posted on: | 2014/10/13 |
| Activity Date: | 2014/10/04 |
Reviewed by: 濱名優
It was cloudy in the morning, but around the time I was supposed to meet Kevin, the sky cleared up. I went kayaking while learning various things from Kevin and Noni. This time, it was just my family, and we took it easy.
We also enjoyed snorkeling. It was really fun, the fish were beautiful, and it was a great tour. The pineapple after getting back on land was delicious too. I would like to join Kevin and Noni's tour again next year. Thank you for a wonderful day!
朝から、曇り空でしたが。ケビンさんとの待ち合わせ時間ぐらいから、青空に。
ケビンさんとノニさんに色々教えてもらいながら、カヤックをしました。
今回、うちの家族だけでのんびりと。
シュノーケリングも堪能しました。
本当に楽しくて、魚もきれいで、よいツアーでした。
陸に上がってからのバイナップルも美味しかったです。来年も、またケビンさんとノニさんのツアーに参加したいです。
楽しい一日をありがとうございました。
| Rating: | |
|---|---|
| Packages: | 海中洞窟探検プラン(2018/12/31まで) |
| Attended as: | Families |
| Posted on: | 2014/10/01 |
| Activity Date: | 2014/09/28 |
Reviewed by: Masa
We participated as a couple.
It was our first sea kayaking experience, and I didn't expect it to be this much fun!!!
The weather was great, the sea was blue and calm, the water was clear, and the scenery was amazing!
I quickly got used to using the paddle and steering, but since the kayak sways quite a bit, I think it's a good idea for those who are prone to motion sickness to take some anti-nausea medication beforehand.
During snorkeling, we were able to see many beautiful fish and corals. My wife, who was experiencing this for the first time, seemed to enjoy herself safely while wearing a life jacket.
Our guides, Kevin and Noni, were very attentive and made the experience enjoyable! The ripe pineapple we had at the end was incredibly sweet and delicious.
I definitely want to participate again!!!
夫婦で参加しました。
初めてのシーカヤック体験でしたが、こんなに楽しいものだとは思いませんでした!!!
天気も良かったので、海は青くて穏やかで、水は透明、景色も最高!
パドルの使い方や操船にもすぐに慣れましたが、カヤックはかなり揺れるので
乗り物酔い・船酔いしやすい方は、酔い止めを飲んでおくのが良いかと思います。
シュノーケリングでは、たくさんの美しい魚やサンゴを眺めることができました。
初体験だった妻もライフジャケット着用で、安心して遊べたようです。
ガイドのケビンさんとノニさんもすごく丁寧で楽しくガイドしてくれました!
最後にいただいた完熟パイナップルは、抜群に甘くて美味しかったです。
ぜひまた参加したいです!!!
| Rating: | |
|---|---|
| Packages: | 海中洞窟探検プラン(2018/12/31まで) |
| Attended as: | Couples |
| Posted on: | 2014/09/29 |
| Activity Date: | 2014/09/22 |
Reviewed by: Nayz29
This trip was a total disappointment. Didn't see the inside of any caves. I don't mind exercising but the work this trip took was brutal. There were seven in our group and we all felt the same way about trip! Don't book this activity!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/09/04 |
| Activity Date: | 2014/09/01 |
Reviewed by: tetsu
Last year and this year, I visited the Big Island of Hawaii for two consecutive years. Last year, I went to Volcano National Park, but this year I challenged myself with sea kayaking and snorkeling in Keauhou. It was just the two of us and our three elementary school children, and we were able to have a private party, which allowed us to fully enjoy at our own pace. The morning sky and sea were richer and more vivid than those in Japan, and the sea breeze felt amazing while kayaking. The sea caves themselves are a natural wonder, and while they are impressive, my actual impression was just okay. Additionally, getting there was a bit hard for our young children, but the sea kayaking itself was a lot of fun. We didn't see any honu (sea turtles) or dolphins while snorkeling, but the water was very clear and beautiful. Although I'm not a poor swimmer, I had three children with me (I was responsible for two), and since it was their first time snorkeling in the deep open sea, I decided to wear a life jacket just in case. However, the current was quite strong, making it difficult to swim, which ended up exhausting my already limited stamina. So, for those who can swim a bit, a life jacket might not be necessary. But the staff, Noni and Kevin, were very kind and friendly, which made the experience really great. Thank you, Noni and Kevin!
昨年、今年と2年連続でハワイ島に行きましたが、昨年はvolcano国立公園に行ったのですが、今年はケアウホウでシーカヤックとシュノーケリングにチャレンジしました。夫婦2人に小学生3人の私たちでしたが、私たちだけのpartyにしていただき、本当に自分たちのペースでフルにエンジョイできました。朝早くの空と海は日本のそれよりもそれぞれに濃く鮮烈で、カヤックの上で体感する海風は最高でした。海中洞窟自身は自然の産物でそれはそれなりにすごいものの、実際の感想はまあまあです。さらに、結構そこまで行くのが小学校低学年の子供連れにはいささかハード(父親50がきつかっただけか?)ではありましたが、シーカヤックそのものがすごく楽しかったです。シュノーケリンではホヌ(ウミガメ)やイルカには会えませんでしたが、透明度は高く、非常に美しいものでした。私自身は泳ぎは不得手ではないものの、子供が3人おり(私の担当は2人でしたが)、3人が完全な深い外海でのシュノーケリングは初めてだったので、もしものことを考えてライフジャケットを着用したのですが、結構海流が速いので抵抗が強く、かえって泳ぎにくく、その結果、結構もともと少ない体力を消耗させる結果となったので、すこしでも泳げる人はラフジャケットは不要かもしれません。でもスタッフのノニさんとケビンさんは非常に親切でやさしくfriendryであったので、とってもよかったです。ノニさん、ケビンさんありがとうございました。
| Rating: | |
|---|---|
| Packages: | 海中洞窟探検プラン(2018/12/31まで) |
| Attended as: | Families |
| Posted on: | 2014/08/31 |
| Activity Date: | 2014/08/24 |
Reviewed by: Natalie
Great time! The snorkeling was beautiful and the guides were nice and laid back. If you get sea sick/motion sick easily don't kyack on the ocean.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/08/21 |
| Activity Date: | 2014/08/18 |
Reviewed by: tomomi
We chose this tour because of the Japanese guide. On the day of the tour, we were the only participants, so it felt like a private experience♪
Unfortunately, we didn't see any dolphins, but we had a lot of fun snorkeling! The pineapple we had afterward was incredibly delicious! One of my friends seemed to get seasick from kayaking, so I recommend taking motion sickness medication if you're prone to it. Also, it gets quite sunny, so having a hat, sunglasses, and a rash guard would be a good idea.
Despite feeling sick, my friend said kayaking was really fun and expressed a desire to join again.
The photo is of the guide diving. I couldn't help but take a picture because it looked so cool (^▽^;)
日本語のガイドさんということで、こちらのツアーに決めました。
当日は私たち1組だけの参加で、貸し切り状態♪
残念ながらイルカは見れませんでしたが、シュノーケルもできて楽しかったです♪
終わった後にいただいたパイナップルがすごく美味しかったです!
友達はカヤック酔いをしてしまったようで、乗り物酔いしやすい方は酔い止め必須かと。
あと、かなり焼けるので帽子、サングラス、ラッシュガード上下があった方がよさそうです。
友達は酔ったにもかかわらず、カヤックが相当楽しかったようで
ぜひまた参加したいと言っていました。
写真はガイドさんが潜っている写真です。
かっこよかったので撮ってしまいました(^▽^;)
| Rating: | |
|---|---|
| Packages: | 海中洞窟探検プラン(2018/12/31まで) |
| Attended as: | Friends |
| Posted on: | 2014/08/17 |
| Activity Date: | 2014/07/12 |
Reviewed by: Akisaya papa
I had such a great time. The beautiful sea of Hawaii Island was so healing. Thank you, Kevin and Noni! I really appreciate your help.
On the day of our trip, the sea was rough after the hurricane, so we decided to cancel the underwater cave exploration for safety and to consider our stamina. Instead, we enjoyed kayaking and snorkeling. As soon as I dove into the water while snorkeling, I was thrilled to see a school of needlefish swimming right in front of me. The underwater world is truly a different realm. It was amazing to see a world that I had only ever seen on television right before my eyes.
At one point, my wife got seasick while kayaking, so we split into two groups for the second half: the men went back out to the open sea with Kevin, while the women had a lovely time with Noni. Although we couldn't do the cliff jump that we were looking forward to, Noni quickly came up with a plan to jump from the dock in the bay! Every time I look at the photos you sent, I vividly remember that moment, and my whole family had a truly satisfying time.
But I still want to go to the underwater cave, so I declare that I will participate again next time. Mahalo!
いやぁ~楽しかった。ハワイ島のきれいな海に癒されました。
ケビンさん ノニさんありがとう!お世話になりました。
当日はハリケーン一過で、海は荒れ模様でした。安全と私たちの体力を考慮して海中洞窟は
中止とし、カヤックとシュノーケリングで楽しみました。シュノーケリングでは海中に潜るやいなや、目の前にサヨリの群れが回遊しており、大興奮してしまいました。海の中は本当に別世界ですね。今までテレビの中でしか見たことの無かった世界が目の前に広がり感激でした。
途中、妻がカヤック酔いでダウンした為、後半は男性陣、女性陣に別れ、男性陣はケビンさんと再度大海原へ。最後までカヤックとシュノーケリングを楽しみました。女性陣はノニさんと女子会に花が咲いた様です。また、楽しみにしていたクリフジャンプも出来ませんでしたが、急遽ノニさんが機転を利かせてくれて湾の桟橋?からジャンプ!送っていただいた写真を見るたびに、鮮明に当時の様子が思い出され家族全員、本当に大満足の時間を過ごせました。
でも、やっぱり海中洞窟にも行きたいので、次回も参加します宣言をさせていただきます。Mahalo!
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| Packages: | 海中洞窟探検プラン(2018/12/31まで) |
| Attended as: | Families |
| Posted on: | 2014/08/16 |
| Activity Date: | 2014/08/09 |
Reviewed by: ga10maru
We participated with our sixth-grade child and as a couple. I was a bit anxious since I had only kayaked a few times for fun before, but our guides, Kevin and Noni, taught us patiently. Unlike the kayaks I had used before, this one had excellent straight-line stability, allowing us to enjoy kayaking safely and comfortably. At the snorkeling point, they provided various explanations about the waters of the Big Island, which were very informative. Unlike the seas in Japan, the untouched nature here allowed us to observe various marine life when we carefully looked underwater. There was a slight current, but Kevin supported us from the kayak while Noni assisted us from the water, so we felt secure enjoying snorkeling even with our child. Thank you very much. Since it was my first time kayaking, the two-hour experience was just the right amount of time, and I feel encouraged to join a longer tour next time.
小学6年生+夫婦で参加しました。
カヤックは以前に遊びで数回乗ったことあるだけで不安でしたが、
ガイドのケビンさんとノニさんに丁寧に教えていただきました。
以前に乗ったカヤックとは違い直進安定性が非常に高く、安全&
快適にカヤックを楽しむことが出来ました。
シュノーケルポイントでは、ハワイ島の海についていろいろと説明
して頂き参考になりました。
日本の海とは違い、手付かずの自然が残っていて注意深く水中を
観察するといろいろな生物が確認できました。
若干の潮の流れはありますが、ガイドのケビンさんがカヤックの上から、
ノニさんが水中からサポートしてくれるので子連れでしたが安心して
シュノーケリングが楽しむことが出来ました。
ありがとうございます。
初めてのカヤックだったので2時間の体験はちょうど良い時間で、
次回はもう少し長時間のツアーに参加してみようと思える内容でした。
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| Packages: | 早朝プラン (2018/12/31まで) |
| Attended as: | Families |
| Posted on: | 2014/08/07 |
| Activity Date: | 2014/07/30 |
Reviewed by: マッピー
The kayak experience that my child was really looking forward to. I had communicated that we are not fluent in English. Of course, being with an 8-year-old child... While I couldn't understand the explanations in English, it wasn't our first experience, so we understood how to paddle and participated. After the explanations, we started paddling, but after just a few dozen meters, our family fell behind. A person who seemed to be the leader came close and asked in English (You have to paddle a long distance, but are you okay?). Since it wasn't my child's first experience, I thought we could manage as we got used to it, and I repeated the words (try, challenge) several times, but perhaps they wanted us to turn back, as they wouldn't let us proceed. We decided to turn back. Then, as if they had been waiting, the staff was there and said, (Oh, your stomach hurts, poor thing). It was my first time on the Big Island, and I regretted visiting with a Honolulu mindset. I felt deceived because such things were not mentioned in the tour description, which left me with an unpleasant feeling. After that, I asked them to call a taxi, but they said something like (I don't know). However, an Asian person who seemed to have lived in Japan helped us and called a taxi for us. (That was lucky.) I am truly grateful to that Asian person. Thank you very much. I have more to say, but I don't think all tours are like this, and I was able to meet kind locals. An 8-year-old might not be able to handle it. However, I was disappointed that they didn't inform us from the beginning.
とても子供が楽しみにしていたカヤック。英語が堪能ではない事は伝えていました。もちろん、8歳の子供と一緒という事も…英語での説明はわからないですが、初体験ではなかったのでカヤックの漕ぎ方等、理解して参加していました。説明も終わり頑張ろうという事で漕ぎ始めて数十メートル漕いだ辺りで私たち家族だけ遅れがでました。リーダーらしき人が近くまできて、英語で(長い距離漕がないと行けないけれど、大丈夫ですか?)と聞かれました。子供も初めての体験ではないので慣れて行けばどうにかなるかと思い(トライ・チャレンジ)と言う言葉を何回か繰り返しましたが、戻って欲しかったのでしょうか、相手も進ませてくれません。等々、戻る事を決心して戻りました。すると、待っていたかというようにスタッフが待っていて、(おなかが痛いのね、可哀そうに)と言ってきました。ハワイ島は初めてで、ホノルル感覚で訪れたのも反省し、悔しかったのですが、ツアーの説明にこの様な事もあると書いてもいなかったし、だまされた感が残り嫌な気持ちになりました。その後、タクシーを呼んでくれるよう頼んでみたのですが、(わからない)ような事を言われました、しかし、日本に住んでいたらしいアジアの方が伝えてくれてタクシーを呼んで下さいました。(ラッキーでした)
本当にそのアジアの方には感謝です。ありがとうございました。他、書きたい事がありますが、このようなツアーばかりではないと思うし親切な現地の方ともしりあえました。8歳児は無理なのかもしれません。でも、初めから知らせてくれない対応には残念でした---。
We sincerely apologize for not meeting your expectations during your recent trip. Upon confirming with the operating company, we found that while cases like this are very rare, if it is determined that continuing with the kayak activity is difficult, participants will be returned to the starting point, and alternative activities will be suggested. We also apologize for not clearly communicating this information on the tour page. We have promptly added a note to the tour page regarding this matter. Based on your valuable feedback, we will strive to improve our services in the future.
VELTRA Customer Support Team
この度はせっかくのご旅行にも関わらず、お客様のご期待に沿うツアー内容とならず大変申し訳ございませんでした。
催行会社に事実確認を行ったところ、今回のようなケースは非常に稀ではありますが、カヤックでの参加継続が困難と判断された場合はスタート地点までお戻りいただき、カヤックに代わるアクティビティをご提案させていただいているとのことでございます。
このようなケースに関しての注意をツアーページ上で明確にご案内していなかったことも重ねてお詫び申し上げます。
取り急ぎツアーページには注意書きを掲載する対応をさせて頂きました。
お客様からの貴重なご意見を元に、今後のサービスの改善に努めさせていただきます。
VELTRA カスタマーサポートチーム
| Rating: | |
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| Attended as: | Families with Young Children |
| Posted on: | 2014/07/29 |
| Activity Date: | 2014/07/25 |
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Big Mahalos!!! We're glad you had a good time. Please come back and visit us when you on the Big Island.
Aloha from Ocean Safaris:)