All Reviews for Wheelchair Accessible

The pickup for my return was more than 10 minutes late, and since the reservation confirmation stated to "please contact us" in such cases, I was quite anxious about whether I should reach out. I was asked for the name of the airline I was using for my return, and they dropped me off in front of the check-in counter for "domestic" flights instead of "international." There were many people, and it took a considerable amount of time to complete the procedures, which made me anxious again. Looking back, there wasn't really any time to spare before the flight departure. (I arrived at the airport just under two hours before departure, and check-in and immigration took quite a bit of time; if I had hesitated even a little, it would have been critical.)

帰りの迎えが10分以上遅れてきて、そういった場合は「連絡をしてください」と予約確認票にあったので連絡すべきか、結構焦りました。帰りの利用航空会社名を聞かれ、その前で降ろしてくれたんですが、「インターナショナル」ではなく「アメリカ国内」用のチェックインカウンター前で、人も多く手続完了するのに時間が掛かり、またまた焦りました。飛行機の出発まで、思えば時間的な余裕などなかったです。（空港着いたのが出発約２時間弱前、チェックイン、出国審査など結構時間がかかり、ちょっと迷ってたら命とりぐらいの時間でした）

Certainly, I had some anxiety since the driver didn't speak Japanese. However, overall, it felt like this is how things are. There were no particular issues, and it was good.

確かに、日本語が通じるドライバーではないので、若干の不安がありました。けれど、全体としてこういうものかといった感じでした。特に問題もなく良かったでした。

The tour was really interesting and opened up my eyes about what happened at Pearl Harbour however the Arizona Memorial happened to be closed. One great thing about the tour was hat everyone was really on time so we were able to stop at the palace for 20 mins and walk around and take pictures. The driver was amazing with giving information and thinking on his feet giving us more time at places, very smart and great speaker, and also dropped people off at Waikiki destinations rather than hotels if they desired.

Despite the last-minute reservation, I was grateful that they came to pick me up at the hotel. It's embarrassing to see Japanese people carrying their suitcases on public buses; that's prohibited. Let's stop doing that.

直前予約であったにもかかわらず、ホテルまで迎えに来てくれて助かりました。公共バスでスーツケース運んでいる日本の方々、それは禁止行為です。見ていてこちらが恥ずかしいので、やめましょう。

Haneda (late night) → Kona, Hawaii Island → Honolulu, Oahu
On the day of travel, if you have a layover, you will arrive in Honolulu in the evening.
In this case, shuttle buses from HIS and JTB are not in operation.
Roberts' shuttle bus is always very convenient.
There is a Roberts reception counter right in front of the baggage claim area, which is reassuring.
Staff wearing brightly colored shirts are bustling around.
Compared to other companies, the waiting time feels shorter, and it seems like you depart for Waikiki quickly.
It's very convenient.

羽田（深夜）→ハワイ島コナ→オアフ島ホノルル
当日、乗り継ぎの場合、夕方、ホノルル着。
この場合、HISやJTBのシャトルバスは運行されておりません。
いつも、ロバーツのシャトルバスがとても便利。
荷物受け取り場所の目の前に、ロバーツ受付カウンターもあり安心です。
目立つ色のシャツを着たスタッフが大勢、ウロチョロしています。
他社に比べて待ち時間が少なく、ワイキキへ出発するように感じています。
とても便利です。

I thought they might be loose with time, but they were right on schedule, and the staff was friendly, which was great. However, I was disappointed when I found a cheaper option on-site, even though I thought VELTRA was the most affordable.

時間にルーズなのかと思っていたが、キッチリ時間通り、スタッフもフランクでよかったです。
ただ、VELTRAが一番安いと思っていたのに現地でもっと安いのを見つけた時はがっかりでした。

I used the shuttle service from the airport to the hotel. After exiting the airport, I was smoothly guided to the shuttle bus, and there was no waiting time, so we departed promptly! I arrived at the hotel without any stress. The price was reasonable, and I will use it again.

空港からホテルまでの送迎にて利用しました
空港出口を出てからスムーズにシャトルバスまで案内され、
待ち時間もなくスムーズに出発！
何のストレスもなくホテルへ到着できました。
料金もリーズナブルでまた利用します。

I was picked up on time for the early morning transfer. I didn't have to worry about tipping, and even though I was using a domestic flight, they still provided a proper send-off.

早朝の送迎、時間通りにピックアップしてもらえました。
チップの心配もなく国内線利用でしたが利用口まだきちんと送ってくれました。

I was able to find the luggage pickup area at the airport right away, and they greeted me with a smile and gave me a shell necklace as a token. After waiting for about 15 minutes for other passengers at the airport, we departed for the third hotel. The driver spoke English and clearly stated the name of the hotel, so I felt at ease since the tip was included. The car was a bit cold.

空港の荷物受取り場所ですぐに見つけることが出来、笑顔で握手して印の貝ネックレスをくれました。空港では１５分位他の乗客を待った後出発し、３軒目のホテルでした。ドライバーは英語ですが、ホテルの名前をはっきり言ってくれるし、チップ込なので安心です。車中はやや寒いです。

I used the service in June 2017. It was good that I could book the service on-site and print the voucher, but I was also able to fax the voucher to the hotel. The shuttle service was smooth as well.

2017年6月に利用しました。
現地でサービスを予約、バウチャーを印刷する必要がありましたが、バウチャーをホテルへFax送信することもでき、良かったです。
シャトル利用もスムーズにできました。

They arrived on time to pick me up, and it was smooth. I was asked about my return airline and was dropped off there. The handling of my luggage was pleasant, and the driving was not rough, so I would like to use their service again.

時間通りに迎えに来てもらえ、スムーズでした。帰りの航空会社を聞かれてそこに降ろしてもらいました。荷物の預かり，渡しも感じよく、運転も荒くなくてまた利用したいです

The pickup location I was worried about was easy to find. The staff at the desk were nice, and the transfer to the hotel was smooth. It was also good that it mentioned tips were included.

心配していた迎えの場所も分かりやすかったです。デスクの方もいい感じで、ホテルまでスムーズでした。チップ込みと書いてあったのも良かったです。

We arrived at the Inter-Island Terminal via Hawaiian Airlines domestic flight from Kona Airport. Staff were waiting in the arrival lobby with our names displayed on a tablet.

We were the first to board a 13-passenger van and waited for three other pairs of passengers. It took about 15 minutes until departure.

After stopping at two other hotels, we arrived in about 35 minutes. The staff assisted with loading and unloading our luggage, making the process smooth and easy.

There were other shuttle companies that were a bit cheaper, but since the hotel I used was somewhat minor, it wasn't on their list of pickup locations. However, Roberts was able to provide transportation, which was a great help. I would like to use their service again on my next trip.

コナ空港からハワイアン航空国内線でインターアイランドターミナル到着でした。到着ロビーでスタッフがタブレットに名前を表示して待機しておりました。
13人乗りのバンで我々が最初に乗車し、他に2名組×3の乗車を待ちました。発車まで約15分でした。
他のホテル2箇所に寄り、約35分で到着しました。
手荷物の積み降ろしはスタッフが手伝って頂き難なく利用出来ました。

他にもう少し安い送迎車の会社もありましたが、自分の利用したホテルが少しマイナーなのか送迎可能リストに入ってなく、ロバーツさんは送迎可能だった為助かりました。次回の渡航時もまた利用したいです。

I received a call from the hotel front desk about the pickup 10 minutes before the scheduled time. We stopped at three other hotels before arriving at the airport in about 40 minutes. However, one location was a no-show, and they left immediately, so it seems you should be careful to be on time for the pickup.

ピックアップ時間10分前にホテルのフロントからピックアップの電話が部屋に来て頂きました。
自分の宿泊していたホテルから他に3箇所のホテルに寄り、約40分で空港へ着きました。なお、1箇所はノーショーですぐに出発したので、ピックアップ時間に居ないと待ってくれなさそうなので気をつけた方が良さそうです。

They arrived on time to pick me up, which made me feel at ease. The pickup time felt a bit early, but I think it's good because it allows for a relaxed experience without rushing.

時間通りにお迎えに来ていただき、安心して利用できました。ピックアップの時間は少し早い気がしましたが、慌てず余裕が持てるので良いと思います。

I used an option from a certain airline last time and it was great, so I requested it again this time. The number of hotels on the route was limited, and they delivered us promptly! I especially recommend it for individual travelers.

前回某航空会社のオプションで申し込み、良かったので、今回もお願いしました。
巡回するホテル数も限定されていて、
テキパキと送り届けてくださいました！
特に個人旅行の方にはオススメです。

We were picked up at our hotel right on time. Our driver was a very pleasant lady who kept us all informed on who else was to be picked up and where we were going. It made the trip back to the airport very pleasant.
Many thanks.

As I expected, I was able to smoothly get to the bus stop after picking up my luggage. The bus stop is a bit far, but there are signs, so it's okay.

思っていた通り荷物を受け取ってからスムーズにバス亭へ行けました。バス亭は少しだけ遠目ですが案内がでているので大丈夫です。

The driver was friendly, and I was able to enjoy my last moments in Hawaii. Thank you very much!

ドライバーさんも気さくな人で最後のハワイの時間を楽しい時間として過ごすことができました.
ありがとうございました

This was my first time arranging transportation from the airport to my hotel in Waikiki. The meeting point was in an easy-to-find location right outside the airport, and the transfer went smoothly.

今回初めて空港からワイキキのホテルまで頼みました.
空港でてすぐの分かりやすい所に集合場所はあり、スムーズに移動できました

I usually rent a car from the time I arrive until I leave, but this time I returned the rental car early and used it for my departure. I think it was great to save the time and effort that would have been spent on returning the rental car. I would like to use this service again if I have the opportunity in the future.

いつもはレンタカーを到着したときから帰るまで借りて移動していましたが、今回初めてレンタカーを早めに返して帰国時に利用しました。
レンタカーの返却に掛かってしまっていた時間や、手間も省く事が出来て良かったど思います。
今後も機会があれば利用したいと思います。

The driver was very professional, and there were no issues.
I think it's a great deal because it's inexpensive.
It was on time.

ドライバーさんもきちんとされていますし、問題ありません。
安いので、とってもお得だと思います。
時間通りでした。

This was my first time using this service, so I was a bit anxious, but there was a slight delay in timing, and they came to the designated place and time both on the way there and back. I couldn't communicate in Japanese at all, but it was fine.

こちらにお世話になるのは初めてでしたので少し不安でしたが、多少、時間の遅れはありましたが行きも帰りも指定の場所、時間に来て頂きました。
日本語は全く通じなかったですが大丈夫でした。

I was definitely not disappointed. At the airport, I was very happy to receive a lei made of shells, which they called an aloha, and to be accompanied to the pickup location.
However, one thing that differs from a taxi driver is that I couldn't discuss information at that time; while online information gives a general overview, I couldn't find out what was published in the local newspaper. (I gather information through conversations with taxi drivers.)
But I am satisfied. I think it's a very good service for those who are not fluent in English-speaking countries. We also believe that the transportation service was excellent without any issues.

決してがっかりでは無いですよ。空港では貝で作った、レイ、(レイって言うのか？) を、アロハと言って首に掛けていただき、ピックアップ場所まで同行してもらい大変嬉しく思いました。
ただ一つ、タクシードライバーと違うのが、その時の情報などお話し出来ない事、ネット情報は、全体的に大きな事が分かるが、地元紙に掲載される事は、分からない、と、言う事。
(それをタクシードライバさんとのお話しで情報を、入手する。)
でも、満足です。
英語圏が堪能ではない人には、とてもよい送迎だと思ういます。
私たちも、送迎に関しては問題なく素晴らしいって、思っています。

I was very satisfied with how quickly we arrived at the hotel without any waiting, and the staff were very helpful with moving our heavy luggage. I would definitely like to use this service again.

到着から待つこともなく、あっという間にホテル到着し重たい荷物の移動も親切でとても満足でした。またぜひ利用したいと思います。

I appreciate the help with loading and unloading heavy luggage into the car. I am very satisfied with the timely pickup. I would definitely like to use this service again.

重たい荷物も車への出し入れして頂き感謝してます。時間通りのピックアップで大満足です。またぜひ利用したいです。

When leaving the airport, you can quickly find the pickup location, and there are many staff members to guide you. It's a great shuttle service that saves a lot of time, allowing you to reach the hotel quickly! Highly recommended!

出機場時可以很快找到上車地點，並有許多人員替您導覽，不錯的接送服務，省下不少時間可以很快的時間到達飯店！大推

I was able to travel back and forth between Daniel Ken Inoue Airport and Hilton Grand Islander without any worries.

Ｄａｎｉｅｌ　Ｋｅｎ　Ｉｎｏｕｅ　Ａｉｒｐｏｒｔ　と　Ｈｉｌｔｏｎ　Ｇｒａｎｄ　Ｉｓｌａｎｄｅｒ　の　往復を不安なくやっていただきました。　

The tour bus driver Genshin was punctual, friendly, and informative. We fell a bit behind schedule on the way back but that was due to traffic and Genshin was nice enough to wait an extra 5-10 minutes for the late passengers. The guided tour portion at Pearl Harbor was brief but it gave everyone a chance to explore the Arizona Memorial and USS Missouri for themselves. A good experience overall.

I was staying at a hotel that was not applicable at the time of booking, but I was grateful that they came to pick me up! The driver was kind and friendly. I would like to use this service again when I go to Honolulu.

申し込み時に該当しないホテルに滞在していましたが、ホテルまで迎えに来て頂き、有り難かったです！
ドライバーのお姉さんも優しく、親切でした。
また、ホノルルへ行ったら利用したいです。