Baby Friendly (Ages 0-2)

Beware! Poor communication and NOT a sunrise tour as stated

This was sold as a sunrise at Diamond Head which turns out NOT ACCURATE AT  ALL! Diamond Head doesn’t even open until 6:00 and sunrise was 6:11 that day. By t... morehe time the van was parked it was 6:06. So obviously we did not make it to the top or even to a look out point to view the sunrise. We did get some pretty pictures BUT it was not sunrise by far. Even the pick up location was a rough start and poor, poor communication.  The instructions to 5:15 a.m pick up were at Hyatt Regency and the address. That’s it, that’s all the information that was given. So, we show up, we’re waiting and waiting then the driver calls and ask if we’re coming. Jon told him we’re here where we standing and he said no they’re on the side of the building. We go to the side of the building, which turns out to be a side road. Which looks like a shady looking road for deliveries and the van is parked behind the dumpster, picture attached. Now image this side street, van parked behind the dumpster at 5:00 a.m in the dark.
After the hike we returned at 7:31. Now pick up was at 7:30 and we did show up 1 minute late at  7:31 and the van was gone. Again, we’re waiting and looking. After a few minutes Jon calls. Thankfully we had the phone number from when he called us that morning or we would’ve had no clue what to do. Turns out THEY HAD LEFT! The driver tells us to wait there that he will turn around to come get us. When I questioned the driver about leaving us he said “Julie told you to be back at 7:30” to which I explained  we were back at 7:31 and called you at 7:33. He said I was coming back. I questioned again, “how were we to know that? All we knew was that our tour had left us. You could’ve called like you did this morning but instead you just drove off. “ He was never able to give a reason for just driving off or not even calling. He just kept saying, you were told to be back at 7:30.  My advice DO NOT TAKE THIS TOUR WITH THIS

Matthew was exceptional - he went out of his way to make our trip memorable- would highly recommend him as a guide

We so enjoyed our evening. The servers were personal and attentive. We could tell the meal time entertainers were having just as much fun as we were. The food was excellent and presentation marvelous. There was ample ... moretime to enjoy our meal and table talk. The show did not disappoint us. The singers and dancers keep us engaged and time flew by.

Captain Jenna, Kaiala and Dez were all awesome! Family friendly! Very accommodating to my kids! So nice, and friendly and the Drinks were wonderful! Great views of Diamond Head and Waikiki beach. I want to go again!!!!!!... more Really really great tour!

This tour was awesome - the waterfall is breathtaking and I loved being able to take my time, enjoy the scenery, and snap great photos along the way

The dancing, music and show was fabulous! Very talented cast of dancers and performers. Really loved the Maori chaka dance!
The food was good and many choices on a buffet, and good drink selection.