All Reviews for Family & Accessible Travel

They are punctual! Make sure you get there in time. Parking is a beast on the beach, took us a little over an hour to park. But as far as the ride they were awesome! Very chill and relaxing. My family was terrified when taking off but absolutely loved it once we were out there they didn’t want to come back on land we got to see turtles it was an amazing experience and awesome pricing . Definitely recommend! 5/5

Whenever I come to Hawaii, I always use their shuttle service. It's reliable. This time there were about five families, but a regular bus arrived, so we were able to ride comfortably with plenty of space. Everything from check-in to guidance and boarding the bus was smooth and great.

ハワイに来ると、必ず送迎に利用します。安定しています。
今回は5家族程度でしたが、普通のバスがやってきたので、ゆったりと距離もとって乗車できました。
受付から誘導、バスへの乗り込みまで、全てスムーズでよかったです。

My family had a great time surfing the waves off Waikiki Beach. The captain and crew made
It super easy even with children - 10 & 8 - on board. Don’t hesitate to book and try this unique experience.

Right outside the exit, there was a Roberts kiosk. I had made a reservation in advance, but when I asked the staff, they said you could ride without a reservation as well. There were about four hotels on the route, and it didn't take much time. The fare included a tip, which made it very convenient. The airport transfer was also on time and went very smoothly. I think I will request this service again next time.

出口を出てすぐ見えるところにロバーツのキオスクがありました。事前予約をしたけれど、係の人に聞いたら予約なくても乗れるそうです。回るホテルも4件ほどで時間もそれほどかからず、代金にチップも含まれていたので楽ちんでした。空港への送迎も時間通りに迎えにきてくれて大変スムーズでした。次回もお願いすると思います。

My family and I had a blast on our snorkel trip. This was our first time doing anything like this and it was amazing. We were able to see lots of fishes and turtles. The water was so clear that it made it so easy to spot fish. The captain and his crew were very professional and helpful. We had a great group of families with us and made the trip that much better. On another note we were able to see one of the crew members catch a fish on our trip. Fun time. Recommend for everyone to try.

The instructor ( Troy ) was great. Very friendly and knowledgeable. My daughter and I was first time surfer. We have a wonderful time.

Is there a submarine experience in Japan? The wrecks of ships and airplanes were incredibly impressive, and I was able to see sea turtles, which was wonderful! Perhaps due to the COVID-19 pandemic, there was no Japanese guide, and I got a bit lost along the way, but it turned out to be a very valuable experience!

日本であります？潜水艦体験！
船や飛行機の残骸が迫力満点満点で
海亀にも会えてとっても良かったです！
コロナ渦だからか日本語ガイド無く
途中ついて行けなくなりましたが
とても貴重な体験になりました！

As soon as I exited the group exit, I saw a yellow stand right in front of me, so I recognized it immediately. My name was also displayed prominently. After gathering and walking a short distance, I was able to get into the car right away.

団体出口を出てすぐ前に黄色いスタンドがあったのですぐにわかりました。私の名前も大きく表示してありました。集合して少し歩いただけで車にもすぐに乗れました。

Jenna and the crew are very friendly and accomodating. Safety checks are performed before and after the boat docked to shore. Jenna is amazing with her boat-piloting skills! The views are amazing on shore and while on water! I highly recommend Mana Kai Catamaran!

I was scheduled for 9:45 and waited about 10 minutes early, but they didn't arrive for a while. Since it said to call if they didn't come after 15 minutes, I decided to give them a call. They said they were on their way, but another foreigner with a 10:00 reservation arrived first (I think it was around 10:05). Our reserved vehicle arrived about 5 minutes later.

I thought maybe it was unavoidable since they were picking up from other hotels, but we were actually the first. After picking up one more person, the ride to the airport went smoothly. I felt like we had plenty of time to spare, so it was fine, but it was a bit nerve-wracking. However, I might use them again! (laughs)

9時45分予定で10分位前から待ってましたが、なかなかこない。15分待って来なければ電話をと書いてあったからかけてみました。向かっているということでしたが、他の外国人10時の予約の方が先に到着し、（それでも10時5分とかだったと思います）その後5分位で私たちの予約車が到着しました。
他のホテル周りながらだし仕方ないのかな？と思ったら私たちが1番目。その後1か所ピックアップした後はスムーズに走り空港へ。元々時間には余裕あり過ぎる感じだったので構いませんが、ヒヤヒヤしました。でもまた使うかもしれません　笑

I love this tour! Being in a submarine allowed me a different perspective and appreciation of all sea life. My children and I loved this tour. I would recommend this tour to everyone. All of the staff are friendly.

My daughter traveled to Hawaii alone, so I used your service. It was very safe and reassuring. Thank you very much.

娘が一人でハワイまで行ったので、
利用させて頂きました。
とても安全、安心でした。
ありがとうございました

Dylan and Mack were very hospitable and entertaining. They showed they were knowledgeable and experienced. My family of four (two teenagers) had a great time. Check in was fast and easy. I would definately recommend!

Best Catamaran experience we have ever had and a bonus to swim with the turtles! The crew was amazing! Friendly, helpful and fun! The views while sailing were spectacular! Hands down a bucket list experience!

Avoid them at all cost. They are there to loot your money only. If you just want to experience holding a oxygen tank on your back and go down 12 feet, then this would be for you. Even though they say you don’t need to know how to swim, hey also don’t really teach you much and so when you feel uncomfortable, they take you out. No wetsuits were provided. They are right by a little bay so you won’t be going anywhere in a boat and they finish the entire thing in about hour (there are about 10-12 people). It feels like they just want to get done with it so they can get their money. Never here again!

It became the best memory in Hawaii!
I was scared before flying, but once I took off, the view was beautiful and it was amazing!!

The photos were $40, and they showed each one properly, allowing me to consider my purchase!

There were over 100 photos, and I felt like it was quite a bargain, so I ended up buying them!

For reference... Even if you usually don't get seasick, the boat can sway quite a bit, and I think you'll feel nervous too, so it's better to take motion sickness medication beforehand.

I took it, so I was fine, but my companion got seasick.

ハワイで最高の思い出になりました！
飛ぶ前は怖かったけど、
飛んでみたら景色がきれいで最高でした！！

写真も４０ドルで、ちゃんと一枚一枚見せてくれた上で購入を検討できました！

１００枚以上写真があって、かなりお得な気分で
購入しちゃいました！
　
参考までに…
普段船酔いしない方も、船が結構揺れるのと、
緊張とかもすると思うので、
酔いどめ飲んでおいたほうがいいです。

私は飲んでたので、大丈夫でしたが同行者は酔ってました。

The male staff were friendly and full of hospitality, which made it enjoyable. When you go up and the wind blows, it sways, so it might be safer to take motion sickness medication. Quite a few people were experiencing seasickness.

スタッフの男性の方がフレンドリーでおもてなしの気持ち満載で楽しかったです
上に上がって風が吹くと揺れるので、酔い止めのお薬は飲んでおいた方が安全かもです。
結構、皆さん船酔いをされていました。

My lifesaver

The only shuttle I chanced upon moment I step out of airport

We ain’t got nothing at the airport exit

Dedicated route for smaller group meaning you get to your destination in no time

The thing is, I arrived a tad earlier, too early at the hotel they refuse to check me in. Then again the daily lies with the hotel.

Might not be the cheapest option out there, but I am glad with the service rendered overall

I had been curious about the Royal Hawaiian dinner show for a while✨ I didn't have high expectations for the dinner, but everything exceeded my imagination and was incredibly delicious! The drinks included one complimentary drink in addition to the service, and there were non-alcoholic cocktails available, which were plentiful and tasted amazing✨ The showtime featured a lovely and talented female singer who was absolutely wonderful✨ I had been intrigued by the "Rock-a-Hula Show" from the photos, and when it started, I thought, "Ah! So that's what it is!" and it all made sense✨ Both Elvis and Michael were great at singing and dancing, and I was surprised at how well it matched with the Hawaiian theme! But the absolute highlight was the fire show✨ The performance was fantastic, and the performer looked just like my husband, which had us all laughing out loud! Personally, they were my number one look-alike! It was also a nice touch that we could take a commemorative photo together at the end, which felt very American! I definitely want to recommend this tour to my friends who are going to Hawaii✨

以前から気になっていたロイヤルハワイアンのディナーショー✨
ディナーはそこまで期待してませんでしたが、想像を越えてどれもこれもとっても美味しかったです！
ドリンクもサービス以外にワンドリンク付いていて、ノンアルコールカクテルもあり、量も多く味も凄く美味しかったです✨
ショータイムは、シンガーの女性が可愛くて上手でとっても素敵でした✨
「ロックアフラショー」のロックが、写真を観てても気になってましたが、始まってみて「あっ！そういうことか！」と納得✨
エルビスもマイケルも歌も踊りも上手で凄かったし、ハワイアンとマッチしてるのが驚きでした！
でも、1番最高だったのはファイヤーショー✨
演技が素晴らしいのは勿論ですが、この方が私の主人にそっくり瓜二つで大爆笑でした〜笑
個人的にNo.1のそっくりさんでした笑笑
最後に一緒に記念撮影が出来るのもアメリカらしくて良いサービスですね！
ハワイに行く友人達に是非勧めたいツアーです✨

I was relieved that they picked me up on time. The driver was kind and pleasant. The air conditioning in the car was effective, so as someone who gets cold easily, I wished I had brought a light jacket.

時間通りにちゃんとピックアップしてくださり、安心しました。ドライバーさんは親切で感じ良かったです。車内は冷房が効いているので寒がりな私は羽織りものがあればよかったなと思いました。

On the day of arrival at the airport, the personal exit was not open, so I exited through the group exit, but right after exiting, there was a Roberts Hawaii counter desk. During immigration, I ended up being questioned for nearly an hour in a separate room, which made me late compared to my planned schedule. However, when I went to the desk, they immediately called my name and said, "We've been waiting for you!" I was able to board the shuttle without any issues, just as usual. Since it is a major company, I felt reassured, and I think it's great that they can communicate in Japanese at the counter.

体験日（空港到着日）は個人用出口は空いておらず、団体用出口から出ますが、出てすぐロバーツハワイのカウンターデスクがあります。入国審査時（イミグレーション）別室にて１時間弱ほど質問を受けることになってしまい予定の時間より遅くなってしまったのですが、デスクに行くとすぐに『お待ちしていました！』と名前を呼んでいただき、通常通り何事もなくシャトルに乗ることができました。やはり大手の会社なので安心できるし、カウンターでは日本語も通じるので良いと思います。

Relaxing way to see Waikiki beach. Friendly crew. Cool breezes and ocean air.

They guys were awesome! It was a great first parasailing experience ever!

I was worried about my trip to Hawaii after a long time, but there was a prominent counter right after exiting Honolulu Airport, making it easy to find. I was lucky with the timing, as I was able to board the bus with almost no waiting time.

久しぶりのハワイで心配だったけど、ホノルル空港でて目立つところにカウンターがありわかりやすかった。
タイミングがよかったのか、私はほぼ待ち時間なしでバスに乗れました。

It took a little time before departure, but that couldn't be helped.

Since it was a Marriott hotel, we were the last ones, but it had been a while since I was in Hawaii, so I enjoyed the drive. The driver was also very kind.

出発までに、少し時間がかかったがそれは仕方がないこと。

マリオットホテルだったので、一番最後でしたが、久々のハワイなので

ドライブを楽しみました．ドライバーの方も親切でした。

I usually use HIS, but this time I used Roberts for the first time. After checking in, I was able to get on the shuttle bus without a long wait, and the driver kindly and cheerfully handled my heavy luggage, so I felt it was a good choice.

いつもは、HISさんを利用してましたが、今回、はじめてロバーツさんを利用しました。受付後、長く待たずに、シャトルバスに乗れたのと、ドライバーさんが重たい荷物を笑顔で丁寧に上げ下げしてくれたので、利用してよかったと思いました。

enjoyed every min
crew was great
made us feel at ease
beautiful experience

DO IT...ULL LOVE IT!!!!!

Love it and we had so much fun. We also purchased the pictures. The only thing i didn’t like was how dark the pictures were but overall we had an amazing time.

When I arrived at the airport, there was a desk right in front of me. I mentioned the name I used for the reservation, and they took my suitcase. I waited on a nearby bench.

I waited for about 30 minutes.

They also handled my suitcase, and since the tip was included, it was very helpful.

空港に到着すると目の前にデスクがあります
予約した名前を言うとスーツケースを預けて
近くのベンチで待ちます。

30分程度待ちました。

スーツケースも出し入れしてもらえましたし、
チップ込なので助かりました。

Jenna & The Cruise Driver we’re extremely friendly, and made the experience for our family and the rest of the riders very fun and safe. They explained to us always what to expect. They let us experience the waters of the ocean by putting our feet in as we cruised in the sailboat and listened to music. The ambiance felt great and soothing. They also took us turtle watching and got to see some beautiful huge sea turtles. We also enjoyed the splash of the waves while we sat on the net of the sailboat, my boys enjoyed that so much and it kept them refreshed! And the best part is the dip in the water, so refreshing and wonderful experience for those who wanted to take a a quick dip. I’m so thankful to Jenna as she took good care of the group, while The cruise driver was always so detailed in explaining everything we would see and do. They both went above & beyond. Best experience ever!!! Mahalo!!!!!